Housing And Homelessness Jobs
Job Title: Senior People and Culture Manager
Responsible to: Chief of Staff
Line Management: None
Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. We offer flexible and hybrid working, but office-based work will be required on a regular basis.
Salary: £48,000 per annum
Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.
Main Purpose of Role
The Senior People and Culture Manager is a key member of the Charity’s management team. They will have responsibility for designing, constructing and implementing a People and Culture strategy to create a transparent, consistent and agile process for the entire employee journey. They will play a pivotal role in fostering a thriving, healthy and positive organisational culture to ensure our staff feel valued, engaged, and well equipped to deliver the highest standards of work. This role provides high-level operational delivery of our People function to build an organisational infrastructure that delivers against the strategic objectives of the organisation.
Main Duties and Responsibilities
- People Strategy: Work alongside the Chief of Staff to develop and implement a comprehensive people strategy that aligns with our mission and values and promotes equity, diversity and inclusion (EDI).
- Talent Acquisition: Oversee the recruitment process to identify innovative solutions to improve the efficiency of our hiring to attract and retain talented individuals who align with the Charity's core values.
- Learning and Development: Implement learning and development programmes to ensure all staff have the necessary skills and knowledge to perform their roles effectively whilst promoting career advancement opportunities within the charity.
- Performance Management: Manage the performance review process, providing guidance to managers on performance improvement strategies and identifying opportunities for development.
- Policy Development: Develop and update HR policies and procedures in line with best practice and employment law.
- Employee Relations: Serve as a trusted advisor to staff and management, addressing concerns and resolving conflicts at work, including grievance, capability, and disciplinary matters.
- Culture Enhancement: Collaborate with leadership to reinforce organisational culture and values, driving initiatives that promote EDI.
- HR Administration and Budget management: Oversee all HR administration, including contracts, leave management, payroll and pensions.
Person Specification
Experience and Knowledge
- A deep understanding of HR practices and principles.
- CIPD qualified (Level 5) or working towards a qualification. Proven experience in a similar HR generalist role, preferably within the charity sector.
- Experience of implementing a People and Culture strategy and monitoring and evaluating its success using qualitative and quantitative data.
- Understanding of the HR needs of a small/medium charity.
- Experience in implementing EDI principles and embedding them through policies and organisational practices.
- Familiarity with employment law.
- Experience developing, planning and executing staff events and training sessions.
- Experience of managing a budget, interpreting operational financial data and preparing relevant management reports.
Skills and Competencies
- Leadership Skills
- Project Management Skills
- Strategic Thinking Skills
- Cultural Awareness
How to apply
If you are passionate about our work to address homelessness and would like to join the Charity as its Senior People and Culture Manager, please complete the application form available on our online jobs board.
You may wish to retain a copy of your answers as our ATS currently does not send applicants a copy of their application.
Closing date: Sunday 21 July 2024, 11.59pm.
Interviews will be held in person in the week beginning 29 July 2024.
Size: 11 - 20
The client requests no contact from agencies or media sales.
Thank you!
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This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Facilities Manager in the delivery of planned, reactive maintenance and cleaning tasks.
The role will ensure a safe, clean and welcoming environment for residents, employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.
RESPONSIBILITIES & ACCOUNTABILITIES
- To support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.).
- Support Customer Services with planned room health & safety checks
- Support the delivery of first line response to reactive maintenance, cleaning and repairs.
- Minor building fabric spot cleaning, repairs, decorating tasks and plumbing repairs.
- Check of plant rooms and boilers for leaks and general condition
- Ensure equipment is well maintained, adequately stored and meets all safety requirements
- Ensure that all portable electrical appliances are tested as required
- Use a range of common hand and power tools to carry out your job as required
- Assist with inspection of the condition of the grounds, building and facilities
- General janitorial duties as requested.
- Ad-hoc porterage duties (moves and changes, furniture management and etc.).
- Maintain accurate digital documentation.
- Provide excellent customer service to residents, ensuring they are made aware of work order progress in a timely manner.
- Proactively walking the Communal Areas and all floors, reporting and following up on any health & safety, maintenance or cleaning issues
- Ensure the organisation’s Health and Safety procedures regarding Safety at Work are consistently implemented and followed.
- Contribute to Risk Assessment activities and implement appropriate actions.
- Monitor and liaise with Sub-Contractors ensuring good Health and Safety Practices are being carried out and quality of work is of high standard.
- Clear snow and grit paths during bad weather periods.
- Ensure that all duties and services provided are in accordance with policies and procedures.
- Monitor and action tasks listed on in-house systems, in a timely manner, ensuring the key performance indicator requirements are in place.
- To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
Experience
- Experience of risk assessment or a health & safety qualification
- Experience of building cleaning and maintenance, handyperson or caretaking duties.
Qualifications
- Building trade or health & safety/facilities management qualification
Skills & knowledge
- Good understanding of health and safety requirements within a building environment
- Good communication skills
- Good IT and systems skills
Abilities
- Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries
- Ability to manage own work load effectively and under pressure
- Ability to accurately input information on a database or information systems
Personal qualities
- Confidence to challenge where necessary in relation to property / security matters
- Diplomatic and tactful
- Patient and tolerant
- Self-motivated and enthusiastic
- Honesty, reliability and punctuality
- Good interpersonal skills
Desirable criteria
- Full driving licence
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about making a positive impact on people’s lives? Do you thrive on providing empathetic and meaningful support to those facing challenges? If yes, come join the team!
About the role:
Floating Support Workers in the Westminster Service will be part of a large, dynamic team providing an effective and empowering service to vulnerable clients across a variety of tenures.
You will be responsible for delivering person-centred, psychologically informed support to a range of individuals, with varying needs, to enable them to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. The work you undertake will really make a difference to people’s lives.
All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic.
The Westminster Floating Support Service is funded by the Westminster Council to provide flexible housing related support in order to enable Clients to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user’s racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for clients working closely with other professionals involved in the support and care of the individual.
All staff are provided with continuous learning opportunities and SHP provide a comprehensive inhouse training programme.
About you:
- Understanding of how to support clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
- Experience of working in a client-centred support service working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
- A demonstrable level of experience and/or understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
- Able to evidence experience of delivering on the principles underlying a quality service, which is client-focused and with a proven ability to empower clients.
- The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.
- The ability to use a computer to input data accurately, to communicate effectively through emails and to produce good quality minutes of meetings, client notes, letters and reports.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 14th July at midnight
Interview Date: w/c Monday 22nd July
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Thank you!
Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.
As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.
You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.
Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle
MAIN DUTIES AND RESPONSIBILITIES
Work with clients
- Ensure that clients receive a prompt and professional service.
- Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
- Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
- Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
- Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
- Communicate and negotiate on clients’ behalf with third parties as appropriate.
- Give support in the sustainment of any tenancy, as appropriate.
- Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
- Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
- ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.
Networking/Partnership
- Work closely with partner agencies
- Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
- Contribute knowledge, expertise and ideas to appropriate local forums.
Administration
- Set up and maintain casework and other admin systems in accordance with organisation specifications.
- Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.
Professional development
- Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
- Attend meetings as required by manager.
- Participate in staff development programmes, supervision and performance management meetings.
General
- Uphold the aims and principles of the organization.
- Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
- Comply with organisational, statutory and legislative requirements.
- Maintain regular contact with colleagues in Homemaker Southwest.
- Undertake other such duties as may be required to ensure the effective delivery and development of the service.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a well-organised, highly motivated and passionate individual to join our team as a full-time Youth Worker (Youth Voice), supporting our mission to enable young people who are homeless, facing homelessness or unsafe to achieve independence and positive futures.
The successful candidate will work within the Youth Work Team to deliver our frontline drop-in service and support our weekly and monthly activities to all young people experiencing homelessness.
You’ll specialise in ensuring a diverse range of young people’s voices are heard, facilitating inclusive activities which increase youth participation across all our services and leading on the delivery of our youth forums. We have an ambitious plan to improve and accelerate our youth voice strategy and this role will be at the heart of this delivery.
You should be experienced in designing, planning and facilitating a range of activities and group work with and for young people and be able to work dynamically in a fast-paced day centre environment. We are looking for candidates who are passionate about youth engagement and skilled in bringing out the ideas, voices and opinions of young people to shape service delivery. We are particularly keen to hear from candidates with a background in running participatory youth projects, co-production, youth engagement sessions and/or community engagement.
The ideal candidate is a team player who enjoys working collaboratively across our organisation. This role also includes working closely with our Campaigns, Impact and Policy team to ensure young people’s voices are at the heart of our external campaigning work.
Finally, you will also be committed to the safeguarding of young people and delivering an inclusive and trauma-informed service.
This role will be based at our day centre in Camden, with some travel to other New Horizon projects within London.
Closing date for applications: Monday 29th July, 9am 2024
Interviews: Tuesday 6th August 2024
*Please note interview dates are fixed and will not be changed.
The client requests no contact from agencies or media sales.
Thank you!
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
We are now recruiting for a new role in the Resources Team, Crisis at Christmas to support with coordinating the material donations needed to set up and run Crisis at Christmas centres and services. Every year, Crisis at Christmas opens its doors to people who need our support, offering warmth, accommodation, healthcare, food, and specialist advice. Last Christmas we worked with over 6,600 people facing homelessness through our day centres and hotels in London, and Crisis Skylight centres across Britain.
Contract: Fixed term contract from 10 September 2024 to 28 February 2025
Hours: Full time, 35 hours per week. Core working hours are 9am – 5pm, Monday – Friday, but due to the nature of the project some weekend and evening work may be required.
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite
About the role
As a Project Coordinator – Resources your role will involve building relationships with current and new corporate donors to ensure we can resource all the required material donations we need to run the Crisis at Christmas centres in London. Gift in kind donations we require range from food and beverages to clothing, hairdressing equipment and minibuses. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running community donations.
About you
To be successful in this role you will have:
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Experience of customer service and ability to deal with working with partner organisations and donors via phone and email in a professional and friendly manner.
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Strong organisational skills with an ability to manage multiple priorities
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Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint, and SharePoint.
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Strong problem-solving skills and the adaptability to modify plans in response to unexpected complications.
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Good communicator who considers their audience and can work efficiently as part of a team.
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Strong attention to detail and ability to process data accurately.
You may have experience running events or working on busy projects or have experience in a busy customer service or fundraising environments. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
-
Enhanced maternity, paternity, shared parental, and adoption pay
-
Flexible working around the core hours 10am-4pm
-
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 14 July 2024 (at 23:59)
Interviews will be held on Wednesday 24 July 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a Therapeutic Practitioner to join our newly established Health Team. This specialist role will enhance our current provision and improve the quality and breadth of mental health support available to young people. The successful candidate will work within the Health Team, in collaboration with our partner organisation Camden & Islington Young People's Service, to deliver 1:1 emotional and practical support, assist in our drop-in service, and facilitate workshops for all young people experiencing homelessness.
You will specialise in helping young people improve their self-confidence while improving their understanding of difficult emotions such as anger. Additionally, you will focus on developing their thinking and practical skills, as well as coping and de-escalation strategies. Your work will aim to improve relationships among young people within the day centre, and continue to promote trauma informed working practices across New Horizon, so that all of our services are designed to address the psychological and emotional needs of young people who are unsafe or facing homelessness.
You will have the unique opportunity to contribute to the development of an important and innovative new role. You will be provided with your own theraputic support delivered by a highly experienced clinical psychologist and regular individual and group clinical supervision. You will also be given opportunities for further professional development through training and consultation through New Horizon and our Camden & Islington's Young People Service.
Closing Date: 9am, 29th July 2024
The client requests no contact from agencies or media sales.
Thank you!
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About the role
You will be the first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.
Thank you!
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We continue to adapt the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the greatest barriers to preventing or ending their homelessness.
Location: Based in Crisis Newcastle Skylight, City House, City Road, NE1 2AF
About the role
Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.
This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.
We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.
As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.
No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.
About you
As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.
Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.
You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.
You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.
You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.
You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.
You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If you want to learn more about the role, you are invited to join an information session at Crisis Newcastle Skylight, City House, City Road, NE1 2AF on the Wednesday 3rd of July 2024 at 4:30pm host by Paul Wightman (Operations Manager - Engagement & Assessment) and Chloe Kane (Receptionist). To request confirmation of attendance please email Paul Wightman, contact details can be found on our website.
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 7th of July 2024 at 11:59pm
Interviews will be held on Tuesday the 16th and Wednesday the 17th of July 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an enthusiastic, creative individual to join an exciting, busy and dynamic support team. If you want to make a difference to the lives of the people we work with, we would love to hear from you.
About the role:
The RSAP (Rough Sleeping Accommodation Programme) Lead Worker will provide support to individuals, who have a history of Rough Sleeping, following them being accepted into the RSAP ‘move-on’ programme.
The Lead Worker will provide intensive, holistic, strengths-based, trauma-informed, flexible and responsive support to individuals accessing this service as well as work alongside external agencies to help ensure they are linked into the local community such as activities and groups which offer health, wellbeing and Education, Employment and Training (ETE) opportunities.
The Lead Worker will provide support to the Team Manager to manage referrals coming into this element of the service and lead on assessing the individual. Working within SHP’s policy and procedural framework, the worker will carry out a comprehensive assessment of needs and risks in agreed timescales. On-going high quality support plans & risk assessments will then be drafted and reviewed on a regular basis.
You will be working to upskill the client to manage their accommodation and feel ready to move on from the RSAP property into fully independent housing, within 2 years where possible.
About you:
You will possess the relevant knowledge and experience, including:
- A level of experience and understanding of provision of services to people within the areas of offending, mental health, homeless people with complex needs & a history of substance use;
- A good and current understanding of safeguarding issues and procedures;
- Experience of effective liaison with social care, health, housing and criminal justice agencies;
- Experience of writing client records, completing monitoring materials and contributing to project evaluation;
- A significant level of experience, practise and understanding of the principles of risk and needs assessment, planning, goal setting, and reviewing;
- An understanding of the importance of professional integrity in relationships with clients, peers and other relevant professionals.
You will also bring the relevant skillset to the role which includes:
- The ability to find ways to develop relationships with people who find it difficult to engage, and to engage and work with clients who may have a low level of interaction with services and who may be sceptical about their value;
- Engaging with a wide range of professionals, some of whom may have very different approaches to problem solving through a multi-agency approach, and advocating to agencies on behalf of the service and its clients;
- Providing information and advice to clients about the options available to them, with the aim of empowering clients to make informed decisions;
- To be self-servicing in the use of the computer to create letters, minutes and key work notes and to send and receive emails;
- Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs;
- A resilience and determination to overcome obstacles and find creative solutions.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: 9th July 2024 at Midnight
Interview date: 18th July 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Assistant to CEO
Salary Banding: £32,000 - £35,000 per annum FTE
Contract: Permanent
Hours: Full Time, 37 Hours Per Week OR Part Time 30 hours over 4 days
Location: Hybrid (up to 2 days WFH) / Hatfield
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are a big-hearted, open and expert team that seeks to break the cycle of youth homelessness through education, advice and support.
What can we offer you?
- A supportive, passionate and inclusive environment.
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increases with LOS)
- Holiday Purchase Scheme
- People's Pension Plan contribution
- Group Life Insurance plan 4 x salary
- Opportunities for personal and career development
- Hybrid working - option to work from home up to 2 days per week
- An additional annual leave day on your Birthday
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme.
Job Purpose
This is a critical role, sitting at the heart of hyh, the purpose of which is to provide high quality administrative support to the CEO, coordinate and administer the leadership and governance of the organisation and oversee the smooth running of the office.
Administration and Support for the CEO
- Be a step ahead at all times in providing executive support to the CEO including: diary organisation, making appointments, responding to invitations, dealing with correspondence, and liaising with external partners and arranging travel.
- Conduct research, prepare papers and briefings, produce PowerPoint presentations.
- Project support for organisation wide projects.
Leadership and governance support
- Plan and coordinate the efficient running of leadership and governance meeting cycles, including scheduling meetings, booking venues, circulating documents, collating reports, minute taking, maintaining action logs, arranging refreshments etc. This includes the Board of Trustees and two sub-committees (Governance and Finance), Senior Leadership Team (SLT) and Leadership Team (LT).
- Provide high level admin support to other members of the SLT as required (Head of Services, Head of Fundraising & Communications, Finance Manager).
- Coordination and administration of internal staff meetings and communications, including monthly Team Briefings and bi-annual Organisation Days.
- Provide on-going support to Trustees, including responsibility for their induction and on-going training
- Maintain and update trustee records and registers, including Charity Commission and Companies House registrations.
- Manage our policies and procedures and oversee the annual cycle of policy reviews.
Office management
- Oversee the smooth and efficient running of the office, ensuring that it is a great working environment for staff where supplies never run out, the office is clean and tidy, and all staff have the furniture and equipment they need.
- Coordinate a small team of office/admin volunteers to provide excellent support to the wider hyh team.
- Build and maintain service and supplier contracts and relationships, including our landlord, telephones, broadband, lone working devices, phones, printers and cleaning.
- Be the main contact for our IT managed services provider and act as the internal contact point for any IT queries.
Organisational support
- Support the SLT with our day to day health and safety compliance including administering Health and Safety Committee meetings, carrying out workstation assessments and conducting regular H&S checks and annual PAT testing.
- Support the SLT with our data protection including administering GDPR Committee meetings, managing the relationship with our external Data Protection consultant and acting as the internal point of contact.
- Provide staff induction and on-boarding in relation to the office, IT and equipment.
Skills and experience:
- Significant experience as a senior Executive Assistant at CEO level.
- Significant levels of office management experience.
- Strong administrative background, ideally with experience working in the non-profit sector but not essential
- Experience managing and overseeing contracts, ensuring the service providers are excellent value for money.
- Experience acting as secretariat to boards of trustees or similar governance bodies.
- Experience managing people in paid or voluntary roles.
- Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
- Excellent interpersonal skills with the ability to build rapport and communicate sensitively
- Target-focused and results-driven with highly effective time management and exemplary prioritisation and planning skills.
- Accuracy and meticulous attention to detail
- Ability to think creatively and solve problems smartly.
- Positive with a “can do”, solution focused attitude.
- Self-motivated and ability to work on own initiative, independently, without direct supervision.
- A strong completer-finisher.
Full Job Description available attached to Job Advert.
If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!
Please apply via the link on the vacancy found on our website submitting a cover letter telling us about how your skills align with the role and attach your CV .
If you require any reasonable adjustments to support your application and/or the interview stage please let us know and we will be happy to help and support where practical.
Recruitment Process will consist of a face to face interview and if successful we will conduct a personal interview as second stage. The details of this will be explained should application be progressed to next stage.
Closing Date: 10.00 am 8th July 2024
Interviews are expected to be arranged for week commencing 15th July 2024
Equality, Diversity & Inclusion
We treat everyone with equal dignity and respect, and promote equality, diversity and inclusion for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and encourages and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
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The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We are seeking a Housing Officer to join our professional yet friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behavior, tenancy engagement to all our residents
As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders.
Who we’re looking for
To be successful in this role you will have proven experience and skills in the following areas:
- Housing management experience
- Experience of following through legal proceedings / transferable skills
- Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience.
- Knowledge of relevant housing legislation
- Excellent customer service skills, communication and time management and planning skills.
- Problem-solving skills and negotiation/influencing skills are also key for this post.
Main areas of responsibility
Please refer to the attached Job Description.
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a new opportunity for a Finance Assistant to join our team based in Kings Cross.
You will join us on a full time, permanent basis, working 37.5 hours and in return, you will receive a competitive salary of £26,086.71 increasing incrementally to £28,247.60 per annum plus benefits.
About the role:
This is a fantastic opportunity for a keen and driven Finance Assistant who is looking to expand their career and knowledge - the role will provide a broad spectrum of exposure and experience across organisations accounts.
The post holder will be responsible for carrying out a range of finance related processes, data entry and administrative tasks to assist the Accountant and Finance Team. The aim of the role is to complete high quality accurate transactions at the point of data entry, including processing of invoices, payments, receipts of rent income and recording activities, data entry, filing, as well as providing information, answering queries, filing and other relevant tasks. This will help ensure timely and accurate financial information to share across SHP enabling the best data to aid operational and strategic decision making. High quality transactional data is also the starting point for a positive financial audit.
About you:
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Intermediate to Advanced Excel skills
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Good communication skills
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Attention to detail
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Good numeracy skills and an understanding of double entry book keeping
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Good team player with ability to work on own initiative
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Demonstrable ability to use a computerised accounting system with specific ability to manage a large purchase and sales ledger
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Good organisational, record keeping and time management skills
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across London boroughs.
Don’t miss out on this great opportunity to join the Single Homeless Project team. Please click ‘apply’ now to become our Finance Assistant. We look forward to receiving your application.
Important information:
Closing date: 14th July 2024 - However please don't delay your application by CV as we may close earlier if a suitable person is found.
Interviews: Interviews to be held on an ongoing basis
To be considered remove your name and other personal details from your C.V. before uploading.
We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This post will require a DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
The client requests no contact from agencies or media sales.
Thank you!
Rent & Service Charge Manager
Job type - Full time / Perm
Salary - £37,939 per annum
Hours - 35 (plus 5 hours paid lunch breaks)
Location – HYBRID: Birmingham/Nottingham
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who are we looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should be experienced in setting rents and service charges in a social housing setting, preferably a supported housing environment.
You will lead the Rent Setting team and be responsible for line management of the Service Charge Officers, setting direction and ensuring compliance with the relevant regulatory guidance around rent setting. You will need to be an experienced and proficient user of the Microsoft Office programs, especially Excel.
Working in our Rent Setting team provides an exciting opportunity to collaborate with other teams across the organisation, and really get to understand the business and increase your network. The role will give you the chance to showcase your problem solving and analytical skills, while being able to make decisions to provide great service to our service users.
Duties and responsibilities include but are not limited to:
- Maintain and develop a clear model and methodology for setting and reviewing rent and service charges, ensuring a full breakdown of charges and evidence base linked to the budget is produced for each property.
- You and your team will lead all rent reviews periods and will apply different charge methodologies for services where appropriate.
- Set the annual review timeline for rent increases and be responsible for keeping that on track, ensuring that all stakeholders (internal and external) are fully aware of any deadlines and requirements.
- Liaise with Local Authorities to ensure rent charges are approved at the appropriate levels, and maximising income where rent is HB eligible.
- Act as the initial lead for disputes with Local Authorities over charges, escalating to the Housing & Rent Setting Manager where there is no resolution or further support is needed.
- Carry out top level analysis on a regular basis of budget spend against charge recovery to feed into any budget reforecasting and the annual rent increase.
- Embed an approach of continuous improvement and development of processes within the team, while contributing to the Rent Setting Policy and Procedures reviews
- Ensure there is effective co-ordination and communication between the Operations Teams, Property Teams and the Rent Setting Team so that charges are accurate and recoverable via Housing Benefit.
- Act as the Lead for Rent Setting with our managing agent RSL partnerships.
- Own and set direction for your team to deliver the organisational and local priorities and ensure that this is replicated through your management chain.
What You Can Expect from Us:
Dynamic Team: A supportive team that delivers results for the people we support every day.
Career Development: Commitment to helping you learn and develop your career.
Excellent Benefits: Including a great annual leave entitlement, an occupational sick pay scheme that exceeds statutory requirements, a cycle-to-work scheme, and many more.
Join Us:
We are ready and waiting to receive your online application. If you have any questions or would like an informal chat about the role, please contact Tony Munro at
To Apply:
Submit your CV detailing your experience and how you meet the requirements of the role.
Join Nacro and be a part of something greater!
Thank you!
Our Senior Practitioners will provide interim cover across SHP, providing supervisory support where needed to staff teams. This could include our Multiple Disadvantage and Complex Needs accommodation services, Young Peoples Services or Floating Support Services.
If you have an understanding of our client group, are driven to improve the lives of London’s rough sleepers, and would enjoy the challenge and variation of working in a variety of services over the course of a year we would like to hear from you.
About the role and services:
Multiple Disadvantage and Complex Needs: These services provide accommodation and support to people who are moving from rough sleeping and who have needs relating to their mental and physical health, their substance addiction, offending behaviour and mental health. Often at the point of referral, a client’s needs have not been met by any of the services they may require. Part of our role is building the trusting relationships required to put the necessary support in place. Understandably, therefore, these services operate in challenging environments and require resilient and compassionate staff.
Young Peoples' Services: These services are dedicated to providing support to young people, specifically in relation to leaving care, offending behaviour, gang affiliation, complex mental health and anti-social behaviour. We work within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. Working in these services would mean overseeing the support and development of the young person’s needs and aspirations. The postholder will hold a caseload of complex cases and will be responsible for supporting the team to manage complex cases. You will guide and signpost the young person to the relevant statutory and non-statutory services and will be key in motivating and coaching the young person to develop independent living skills.
Floating Support Services: Focussed on fostering independence and empowering your clients, we work to support individuals to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. Whether assisting with housing issues, addressing mental health concerns, or supporting the development of daily living skills, the primary goal is to enable clients to navigate challenges and lead fulfilling lives. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. You would be part of a supportive and inclusive work environment that values teamwork and individual growth.
We are looking to recruit permanent staff with these qualities to provide SHP’s clients with consistent support in line with SHP’s values, delivery model, policies and procedures and support planning tools.
As a member of the Peripatetic Senior Practitioner Team, you will move between services and will generally cover a rota ‘line’ until we recruit to the vacancy that the worker is covering, providing interim supervisory support to staff teams as directed by the Team/Service manager. (In Multiple Disadvantage, Complex Needs and Young People Services, covering a rota 'line' will involve working on a rota that includes evening work and may also include regular weekend and Bank Holiday work.) You would then be reassigned to another service in need of your support. The role therefore provides an opportunity to model and share good practice between services.
SHP will support you with a comprehensive induction and training package, including how to work in SHP's trauma-informed support model.
About you:
- A high-level understanding and ability to manage the range of issues involved in the delivery of quality services to clients who may be at risk and who have complex mental health needs.
- Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with clients within a recovery and strengths model, and the ability to share this and support others to deliver this.
- Demonstrable aptitude for monitoring, developing and supporting staff performance and the ability to motivate staff members to perform effectively.
- An ability to provide flexible and client centred solutions to problems of behaviour. Also, the ability to embed psychologically informed methods of work within an accommodation setting.
- A demonstrably high level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
- Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
- Specific skills and expertise support one of the SHP service groups - Adult Multiple Disadvantage and Mental Health Accommodation Services, Young People’s Services or Floating Support Services.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 21st July at Midnight
Interview Date: Wednesday 31st July, Thursday 1st August, Friday 2nd August
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.