Jobs

A brilliant opportunity to lead a small charity delivering impact where it matters for people with musculoskeletal (MSK) conditions.

The Arthritis and Musculoskeletal Alliance (ARMA) exists to improve MSK services in the UK. We are a membership organisation which brings together patient, research and healthcare professional organisations working in MSK health. Working together as an alliance we have a powerful voice to influence policy and improve standards of care across the UK.

After an incredibly successful 8 years at the helm, our CEO Sue Brown will be stepping down at the end of May.

We are looking for someone with a strong background in healthcare policy and campaigning who is confident engaging senior stakeholders in the NHS, Government, arms-length bodies and industry. You should be a natural relationship builder who is comfortable working with member organisations.

If this sounds like you, then please get in touch. We would love to hear from you. Click the Quick Apply button below. You will need to submit your CV together with a two-page cover letter explaining your interest in the role - don’t forget to address the person specification in your letter. Deadline for applications 10am on 27th March 2025.

Interviews will be held as follows:

Stage 1 (In person, Central London location): Monday 7th April 2025

Stage 2 (Virtual): Monday 14th April 2025

The Benefits

· Salary up to £55,000 p.a. for 28 hours work per week

· Employer pension contribution of 5%

· 20 days annual leave plus bank holidays and 3 additional days leave between Christmas and New Year

 Thank you for your interest in ARMA! 

Technical Operations Officer

Hours: Part-Time, 21 hours per week (3 days a week). May include occasional evenings and weekends (time off in lieu given)

Salary: £40,000 FTE (£24,000 Actual, 3 days per week)

Location: Hybrid working; Combination of bpf’s offices at 37 Mapesbury Road, Kilburn, London NW2 and homeworking

Responsible to: Director of Membership & Communications

Annual leave: 30 days plus Bank Holidays (pro-rated)

Pension: Employer 3%, employee 5%

Job Purpose:

The Technical Operations Officer will play a vital role in the smooth running of our technical infrastructure and IT systems. The post holder will work with our external IT providers to ensure our Microsoft systems are functioning, our CRM and payment systems are up to date and functioning, our student learning platform is maintained, our cyber security is tested and up to date and all day-to-day technical operations are supported. We have also recently installed a clinical services software package.

You will work alongside our training managers and our membership and events managers to provide excellent technical operations.

About Us:

The British Psychotherapy Foundation (bpf) is a psychotherapy training and membership organisation and it’s our mission to ensure psychotherapy is available to as many people who need it as possible. We are set up as a charity and membership body and we will be aiming to register with the Office for Students in the near future.

With over 750 members, we are one of the largest psychotherapy membership and training organisations in the UK. Our approach is based on the rich tradition of psychoanalytic and Jungian theory and practice, while also drawing on scientific advances in our understanding of the human mind and development. You will be joining a staff of about 35 employees who are enthusiastic about growing our organization and providing our trainees, members and patients the best possible service.

bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.

The post-holder will report to the Director of Membership & Communications who will be on hand to offer guidance and support. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth.

Responsibilities:

• Support the implementation and maintenance of technical operations, including system monitoring, basic troubleshooting, and incident reporting
• Assist in maintaining and creating documentation of operational procedures, system configurations, security measures, and incident reports
• Coordinate with various teams to help ensure smooth deployment processes and system updates
• Train staff on using our systems and ensure they are granted appropriate access for their role
• Monitor system performance and alert relevant stakeholders of any issues or anomalies
• Help implement operational procedures and participate in process improvement initiatives
• Assisting with updating our website
• Making sure we are cyber-secure

Requirements:

• Bachelor's degree in a relevant subject or equivalent practical experience
• 2+ years of experience in technical operations or systems administration
• Knowledge of Microsoft Suite administration, CRM processes, Wordpress, Zoom, MS Teams, learning management system a bonus but ability to learn quickly about implementation of a learning system would be necessary
• Basic knowledge of HTML/CSS coding
• Experience with monitoring tools and basic troubleshooting
• Strong attention to detail and organizational skills

Person Specification:

Essential Competencies:

• Demonstrates collaborative agility through ability to work effectively across different teams and adapt to changing priorities
• Shows effective communication skills with the ability to convey technical information clearly and concisely to various stakeholders
• Exhibits adaptability and commitment to continuous learning, particularly in keeping up with new technologies and processes
• Demonstrates proactive problem-solving abilities, with the capability to identify and escalate issues appropriately

Technical Knowledge and Experience:

• Working knowledge of infrastructure management and system monitoring
• Experience with Wordpress, CRMs (Civi CRM preferable), Microsoft Suite Administration, Zoom, MS Teams
• Understanding of security best practices and compliance requirements, including UK GDPR
• Experience in incident tracking and documentation

Personal Qualities:

• Shows empathy, patience and understanding when working with team members and stakeholders
• Demonstrates adaptability in managing changing work priorities
• Maintains a proactive approach to identifying potential technical issues
• Shows commitment to personal development and learning new skills

Professional Behaviours:

• Actively participates in team initiatives and collaborations
• Takes ownership of assigned tasks and follows through to completion
• Demonstrates alignment with FREDIE principles in daily work:
• Fairness in handling requests and issues
• Respect for colleagues and stakeholders
• Equality in service delivery
• Diversity in approach to problem-solving
• Inclusion in team communications
• Engagement with organizational goals

Other terms and benefits of Employment

Benefits: Death in service cover. This is payment to a chosen recipient of twice the salary if a staff member dies in service.

Notice period: One month during 6-month probationary period; 1 month thereafter.

The Office Administrator will be responsible for a range of administrative tasks and provide an effective, efficient, and professional office management and support service to staff. It will provide essential support to the Finance Manager in processing donations. The successful candidate will also work closely with the Head of Operations to support them the in overseeing the smooth delivery of operational functions.

About the Charity

Prevent Breast Cancer is committed to using science to save lives. We are the only UK charity entirely dedicated to preventing breast cancer for future generations by funding vital research into its prediction, prevention, and early detection, so that no one has to go through it in the first place.

Across the UK over 56,800 women develop breast cancer each year; tragically 11,500 do not survive. By joining us you’re helping towards breaking the cycle of breast cancer, and thanks to better predictive tools and early intervention, we truly believe that for future generations, breast cancer will be a thing of the past. This means acting now, to help more people live a life that’s free from the disease. It means funding research aimed solely at preventing breast cancer. And it means creating a world where thousands of people are spared from ever experiencing the pain and suffering it causes.

Responsibilities

• Day to day administration of the office, including monitoring stationery stock and ordering new stock when needed.
• Managing the public facing inbox and phones, responding to enquiries in a professional manner, and forwarding emails and messages on to the appropriate team members.
• Onboarding new starters, including arranging office passes and parking permits
• Supporting the finance manager in processing donations and recording them on the charity database.
• Supporting the volunteer coordinator to manage the charity coffee shop and shop, building a relationship with the charity volunteers.
• Assisting the Head of Operations in maintaining the charity database.
• Supporting the volunteer coordinator in managing the rota for volunteers in the shop and coffee shop.
• Managing incoming post/stock and overseeing the stock room to ensure it is kept organised and tidy.
• Carrying out regular stock checks to maintain accurate stock levels for charity merchandise.
• Ordering merchandise and stationery when required.
• Taking minutes during team meetings and sharing actions with the team.
• Supporting the Senior Leadership team with diary management, including room bookings.
• Providing administrative support for events and campaigns.
• Identifying and implementing process improvements to support the efficient function of the charity.
• Any other relevant duties as delegated by Head of Operations.

Person Specification
Essential

• High level of computer literacy
• Excellent organisational skills
• Ability to multi-task and prioritise own workload
• Accurate data entry
• Ability to work independently and as part of a team to ensure objectives are met
• Flexible and adaptable approach to work

Desirable

• Excellent Communication Skills
• Commitment to continuous improvement
• Finance or bookkeeping experience
• Experience working in an administrative role
• Experience using a database
• Experience working in the charity sector
• Willing to work outside of usual business hours when needed

Why work with us?

You will have the chance to be part of a team of dedicated and passionate professionals working towards the prediction and early prevention of breast cancer. The role of Charity Administrator will provide vital support to allow the charity to grow and develop.

Benefits:
Prevent Breast Cancer offers the following benefits to employees:

• 25 days holiday plus 8 public holidays (pro-rata for part-time employees)
• Enhanced sick leave
• Enhanced Maternity/Paternity leave
• Death in Service (two times annual salary)
• An additional day off per year for birthdays
• Access to Perkbox – a benefits and rewards platform offering freebies and discounts in retail, entertainment and restaurants, online wellbeing clases, confidential support and more)
• Ongoing training and development opportunities
• Quarterly team wellbeing sessions (yoga sessions, team walks, escape rooms etc)
• Time off in Lieu
• Flexible Working
• Scottish Widow pension scheme

Raystede is at an exciting stage of developing the charity’s major donor programme and preparing for a capital appeal over the next two years. We’re looking for an engaging, enthusiastic and passionate person, skilled in relationship development, with or without fundraising experience.

About the Role

As Raystede’s Major Donor Fundraiser, you will play a crucial role in securing significant donations to support our work, building and nurturing relationships with high-value supporters, regularly engaging with them to maximise their support and commitment. Reporting directly to the Head of Fundraising, you'll work closely with the Senior Management Team and all other teams across the organisation.

What we’re looking for

• Fundraising or account management experience with excellent relationship-building skills.
• Ability to identify, research and cultivate potential high-net-worth individuals.
• Ability to create compelling proposals, make persuasive asks and demonstrate the impact to inspire and deepen supporter engagement.
• Strong networking skills.
• Ability to build and maintain strong, personalised relationships, working with discretion, tact and sensitivity.
• Well-organised, detail orientated and able to plan and deliver long-term strategies.
• Proficient in CRM database and MS Office
• Experience in event planning and donor stewardship is a plus.
• Passion for animal welfare and commitment to Raystede’s mission.

Please read the job description and additional information to help with your application.

The closing date for your application is 24 March 2025

Interviews will be held 1 and 2 April 2025

Join us and make a real difference for animals in need!

Your new company

I am working exclusively with a Financial Services body, and we are looking to recruit a Programme Manager on a part-time basis to lead a brand refresh. This role is available on a 2-day-a-week basis, with a requirement to go into the office once a month. Reporting to senior leadership, the postholder will ensure workstreams progress smoothly, align with strategic goals, and remain on schedule. This role involves liaising with internal teams, tracking milestones, and engaging with external suppliers.

Your new role

The successful candidate will:

• Oversee the implementation of the brand refresh, ensuring alignment across design, digital, systems, and communications.
• Manage and track progress across multiple workstreams, working closely with internal teams and external agencies.
• Identify risks, dependencies, and blockers, escalating issues when necessary.
• Attend and contribute to weekly project meetings, providing status updates.
• Ensure clear documentation of progress, key decisions, and dependencies.
• Monitor budget allocations, ensuring project spending remains within scope.

What you'll need to succeed

The ideal candidate will have the following:

• Proven experience in Programme Management. Ideally in managing branding, digital transformation, or large-scale organisational change projects.
• Strong coordination skills, with the ability to manage multiple workstreams simultaneously.
• Excellent stakeholder management, working across internal teams and external agencies.
• Strong organisational and communication skills, with attention to detail and a solutions-focused mindset.

What you'll get in return

This is a great opportunity for someone who is looking for a flexible midterm contract on a part-time basis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting Programme Manager position has arisen in a fantastic organisation, whose mission is to use the law to hold power to account and protect the environment.

Location:Hybrid working with 3 days a week from Covent Garden office

Salary: £60,000 - £65,000

 As Programme Manager you will lead internal programme delivery across a complex range of external facing campaigns and internal change programmes.

Key responsibilities include:

• Development of the project management office and related systems and processes ensuring they remain robust, agile and highly efficient.
• Providing functional line management to all subject matter expert project managers as part of a matrix management system.
• Developing and maintaining detailed programme plans, defining scope, timelines, milestones, resource allocation strategies and deliverables.
• Managing programme budgets, forecasts, and financial tracking, ensuring that expenditures align with financial objectives.
• Identifying and managing dependencies, risks, and issues across projects, implementing mitigation strategies where necessary.
• Driving continuous improvement of systems, tools, and processes to enhance operational efficiency and support future innovation.
• Developing highly effective negotiation, communication and reporting strategies with senior stakeholders.

The successful candidate will have proven experience (5+ years) of both managing large-scale programmes and leading a team. Excellent project management skills with a deep understanding of both agile and waterfall methodologies is crucial, alongside strong stakeholder management and communication skills. Financial acumen and experience managing large budgets is also a must.

Understanding of legal campaign work and a knowledge of UK political landscape would be beneficial.

If this sounds like you and you’re keen to hear more, please do get in touch ASAP!

 Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,104 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 1 April 2025
Interview Dates: Week beginning 14 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Prevent Breast Cancer is committed to using science to save lives. We are the only UK charity entirely dedicated to preventing breast cancer for future generations by funding vital research into its prediction, prevention, and early detection, so that no one has to go through it in the first place.

Across the UK over 56,800 women develop breast cancer each year; tragically 11,500 do not survive. By joining us you’re helping towards breaking the cycle of breast cancer, and thanks to better predictive tools and early intervention, we truly believe that for future generations, breast cancer will be a thing of the past. This means acting now, to help more people live a life that’s free from the disease. It means funding research aimed solely at preventing breast cancer. And it means creating a world where thousands of people are spared from ever experiencing the pain and suffering it causes. 

Responsibilities/ Role

• To be the first point of contact for all fundraising enquiries that come in by telephone, email
  and post.
• To record and send fundraising information, materials and support to corporate, community and
  sporting event participants raising money for us, including sending out their welcome packs and t-shirts.
• Ensure thank you letters/certificates and emails are written in an appropriate and timely manner.
• Proactively use the fundraising database to develop and manage supporters and ensure all activity and correspondence is recorded accurately.
• Support the Office Administrator in tracking fundraising merchandise stock and reordering when necessary
• Build, manage and maintain rewarding relationships with existing and new supporters and Colleagues. 
• Continuously aim to improve the efficiency of administration processes necessary for the
  smooth running of the fundraising department.
• General fundraising/administration duties, as and when required, to ensure the smooth running of the whole department including assisting in other team projects when they arise.
• To represent Prevent Breast Cancer on occasion at challenge events and other events activity
• To assist with the facilitation of our social media accounts and online challenges we run.
• To support the fundraising team with the creation of promotional materials for smaller supporter events.

Person Specification

Essential

• Excellent organisation skills and high performing under pressure
• Flexible and adaptable approach to work
• Good IT skills
• Ability to work in a team and to collaborate to ensure objectives are met
• Willingness to travel in the UK and to attend meetings and events outside of usual business hours
• Experience in an admin based role

Desirable

• Driving license and access to a car
• Experience in a fundraising environment.
• Experience using a fundraising database (e.g. Raiser’s Edge/Beacon etc)
• Experience of design and website platforms Canva and WordPress

We are looking for a proactive, experienced, and well-organised Engagement and Communication Manager to support our work on the Digital Planning Directory. This role will report directly to the CEO of the Digital Task Force for Planning and focus on event organisation, communications, stakeholder engagement, and relationship management. You will play an important role in organising Directory events to engage key stakeholders and effectively communicate with the wider sector.

If you are passionate about modernising spatial planning for the public good and want to use your talents to make a difference, we want to hear from you!

Job Description:

Key responsibilities of the role

1) Event Organisation

• Collaborate with the team and key partners to plan and manage both virtual and in-person events, workshops, roundtable meetings, and networking sessions.
• Handle event logistics, including organising venues, online settings, coordinating with confirmed speakers, managing registrations, and following up.

2)  Communication & Engagement

• Develop communication and engagement strategies with the team and key partners to maximise participation and impact.
• Develop and manage digital content within the team, such as newsletters, event announcements, surveys, and social media posts.
• Coordinate engagement with key stakeholders, including the press, to maintain strong relationships.
• Manage the Directory's CRM to track engagement and communications.

3)  Product Development Support

• Gather user feedback to support the Directory’s product development and new functionalities.
• Support user-experience research in developing new features.

This job description outlines the key duties and responsibilities of the role but is not exhaustive and may be updated as the needs of the Task Force evolve.

Salary: £40,000-£42,000 (FTE) pro-rata 0.6 per year plus 7% employer pension contributions.

Location: London Office Hybrid Working [London office (1 day) / Home working (2 days), with occasional business travel within the UK]. This post may require some evening and weekend work which can be taken as TOIL.

Reporting to: CEO 

How to Apply:

Please send your CV (no more than two pages) and a supporting statement outlining how you meet the person specification (experience, skills, knowledge, and abilities), along with your salary expectations for this role, by 5:00 PM on Wednesday, 19 March 2025. Use the subject line: "Job Application: Engagement and Communication Manager".

The supporting statement can be completed in ONE of the following ways 

• Written A4 (No more than 2 sides, 11 point font)
• PowerPoint (No more than 5 slides)
• Video recording (No more than 5 mins)

One or two examples of design work or written articles/blogs can be attached as an appendix.

Interviews: Tuesday 1 April 2025 in person in central London

Start Date: April/May 2025

About You:

• Proven track record with at least 5 years relevant experience in event management, communications, and stakeholder engagement.
• Strong organisational and project management skills.
• Excellent written and verbal communication abilities.
• Experience working with CRM systems and content management.
• Able to represent the Digital Task Force for Planning professionally at external meetings, as well as networking and collaborating effectively with a range of stakeholders.
• Experience of being able to develop and sustain projects on your own with limited supervision.
• Capable of working under pressure and managing competing deadlines.
• Proficient in IT, including Microsoft Office and social media for business purposes.
• Eligible to work in the UK.
• Based in the London or within commuting distance of London (desirable).
• Professional qualifications with the Chartered Institute of Public Relations (CIPR) and/or the Chartered Institute of Marketing (CIM) (desirable).
• Experience in digital product development (desirable).
• Experience in managing media outreach and press engagements (desirable).
• Passion for urban planning, digital transformation, or public engagement (desirable).
• Graphic design skills (desirable).
• Photography and video editing skills (desirable).

Why Join Us?

• Be part of a dynamic not-for-profit organisation at the forefront of shaping the future of digital planning.
• Play an active role in driving the digital planning transformation for the public good.
• Collaborate with public bodies and leading organisations in digital planning.
• Thrive in a supportive and collaborative team environment.
• Access opportunities for professional growth and development.

Background:

The Digital Task Force for Planning is an innovation-led not-for-profit organisation aiming to unlock the full potential of spatial planning in the digital era.

On 21 May 2024, a landmark Memorandum of Understanding (MoU) was signed between the MHCLG and the Task Force to pave the way for a new era of planning. The Digital Planning Directory is the first programme that has been delivered through the partnership and was launched at a high-level event on 22 January 2025 in London, marking a milestone moment for the UK’s planning sector. The Directory serves as a comprehensive, user-friendly online resource, featuring some of the most innovative digital planning service providers across ten categories.

In 2025, the Directory will host both in-person and online events to showcase best practices in digital planning and facilitate the faster adoption of digital innovation in the sector. It will also develop a Procurement Resource Hub, a Digital Planning Education & Training Listing, and enhanced functionalities. By fostering innovation and collaboration, the Directory aims to support the government's planning reform agenda and contribute to the development of more sustainable and inclusive communities.

A small but respected housing association in Central/West London is looking for a Finance Manager for the next 6 months to join their welcoming, dynamic team. They provide good quality homes and support the unique communities living in the heart of London by providing excellent services for their residents.

The organisation is looking for a Finance Manager with housing association experience to come in and oversee the AP team, whilst leading on the Management Accounts for 6 Months to start.

Responsibilities:

• Lead on the preparation of Management Accounts and Month-End responsibilities
• Carry out variance analysis, budgeting and forecasting
• Manage the transactional team effectively day to day, ensuring support and training is in place
• Ensure systems and processes are working well

Requirements:

• Proven experienced leading on Management Accounts from start to finish
• Experience of managing a small team and implementing improvements
• Strong Excel Skills and knowledge of SUN (Very Desirable)
• Qualified Accountant with Housing Association experience

If you are a Finance Professional from a Housing Background with experience of leading on Management Accounts, get in touch for this role as it is a great opportunity to add value in a distinguished organisation.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Harris Hill are delighted to be working with a national charity to recruit for the Regional Fundraising Manager – London and East region. This fantastic role will involve generating community fundraising income, engaging with local businesses, groups, schools, and individuals to raise awareness and support for the charity

As a Regional Fundraising Manager you will:

• Achieve a target of £80,000 through community fundraising, including local businesses, groups, schools, and educational institutions.
• Build and nurture long-term relationships with key regional contacts and supporters, ensuring high levels of stewardship.
• Collaborate on developing and implementing the community fundraising strategy for the region, tracking income goals, and identifying opportunities for growth.
• Work closely with fundraising teams, including Events, High Value Partnerships, and Trading, to maximise opportunities and share leads.
• Ensure all community supporters receive top tier customer service, with timely responses and personalised support.

To be successful, you must have experience:

• Understanding of community based fundraising trends and ongoing professional development.
• Excellent communication, organisational, and time management abilities.
• Creative thinking with a strong drive to succeed.
• Proficient in IT and reporting.
• Proven track record in community fundraising, including managing relationships with businesses, groups, and volunteers.
• Familiarity with financial reporting and databases (preferably Raiser’s Edge).
• Access to a vehicle is essential, with mileage reimbursement provided.

Desirable: Experience in prospecting new business and generating local income.

  Salary: £37,635 if home based, + £3,090 (£40,725) London weighting if hybrid (2 days in the office a week)

Contract type:Full-time, permanent

Location-  London

 Closing date: On rolling basis

Interview: ASAP

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £16,862.40 per annum, inclusive of London Weighting allowance if applicable
Contract type: Part Time, Fixed Term until 31 March 2026

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 1 April 2025
Interview Dates: Week beginning 14 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Prevent Breast Cancer Charity is looking for a Communications & Marketing Officer, you’ll join us at a vital time, as we help to shape what the future of breast cancer prevention looks like. From promoting our research and brand values, to tackling health inequalities and raising breast health awareness. You'll work across a range of areas to drive income and impact for the charity. Influencing all aspects of the communications and marketing mix, helping to organise, manage, and deliver a broad range of work across digital marketing, creative, PR and communications.

As a digital first marketer, you’ll be responsible for creating inspiring campaigns that drive action. You’ll plan, research and deliver creative content for campaigns, working closely with external suppliers and teams in-house to execute impactful multi-channel campaigns. You will have a passion for marketing, utilising a broad media mix and finding the most creative ways to drive conversion. You’ll analyse data, project manage and evaluate marketing campaigns, set-up and optimise digital ads and develop content for several channels, including email and our website.

No two days are the same and we need someone who is willing to get stuck in, who is enthusiastic, proactive and positive. Someone who enjoys meeting people from a wide range of backgrounds. To assist our continued growth, this exciting opportunity is for a highly motivated and creative individual looking to further their career in the charitable sector or seeking a new challenge.

The role requires a keen eye for detail and to be able to demonstrate strong organisational and communication skills. Being able to prioritise and deliver multiple strands of work to deadlines is vital to this role. Good planning, research, communication, and team-working skills are essential in this busy and exciting environment to raising awareness of our vital research into the prediction and prevention of breast cancer.

About the Job
Hours: 37.5 hours per week
Responsible to: Head of Communications and Marketing
Annual leave: 33 days including Bank Holidays
Location: Hybrid working / The Nightingale Centre, Wythenshawe Hospital, M23 9LT
Salary: Starting at £26,520 to £34,680 dependent on experience

Main Responsibilities

• As a digital first marketer, you’ll be responsible for creating inspiring campaigns that drive action.
• Supporting the communications and marketing function of the charity, increasing the charity’s reach by delivering marketing and communications activity across a multichannel approach covering digital, social media, website, print and PR.
• Deliver communications that raise brand awareness and ensure that Prevent Breast Cancer is accurately and consistently presented at all times.
• Promote the impact of our work across fundraising, awareness and support our teams in the delivery of these campaigns.
• Support and create engaging content which inspires people to get involved and support Prevent Breast Cancer.

Marketing

• Strategic thinking to support planning and execution of marketing and fundraising campaigns. To include digital marketing and fundraising activities.
• Monitoring and actioning internal and external requests for communications and marketing support.
• Support the design and production of Prevent Breast Cancer communications, including socials, email marketing (Mailchimp) and print materials.
• The ability to use creative tools (Canva/Adobe) for content creation.
• Assisting with the writing, editing, and proofing copy for online and offline marketing materials including but not limited to leaflets, posters and blogs.
• Social media– staying ahead with social media trends and engaging with our social media strategy. Planning and production of copy and assets for social media to support the charities aims.
• Able to support keeping the website up to date; updating events, blogs and creative digital content (WordPress).
• Able to liaise with suppliers to support the smooth execution of campaigns.
• Attending meetings and engaging with agency partners.
• Support with photography and video requests to create in-house or externally sourced, creating engaging and effective content to be used on social media, e-marketing and digital adverts.
• Delivery and analysis of marketing and communications function with ROI front of mind. Comfortable or willingness to engage with analytics, insights, continually reviewing and recommending improvements.
• Be a pro-active member of team supporting the development of our digital strategy providing support with social media, website updates, SEO, PPC.
• To support the implementation of the charity’s brand strategy and act as a brand champion.

Communications and PR

• Ensure communications are clear and accessible, with consistent branding, tone and look across all Prevent Breast Cancer communications.
• Support the team with the creation of engaging content across platforms and audiences.
• Support and implement the organisations social media strategy, including content creation, scheduling, engaging, and monitoring the social conversation. Be prepared to be reactive to content as and when needed.
• Providing first class stewardship to all supporters that engage with the charity and supporting the fundraising team with their contacts.
• Provide copy writing support and proof reading, with a keen attention to detail.
• PR- Build and maintain relationships with people willing to share their stories, to be used as case studies to promote our work.
• PR- Work with all members of the team to identify media opportunities and assist in the monitoring of media stories with our PR consultant.
• PR- Assist in the response to press enquiries.

General

• In their absence provide cover for members of the communications team.
• As with all other members of the Prevent Breast Cancer team, assist the charity’s coffee bar and shop when needed.
• Able to work some out of hours including attending events, attending some early/late meetings, and monitoring social media.
• Communicate in a persuasive and compelling way, building content and messaging with the target audience in mind.
• Embrace digital technology and keen to keep up with developments that will help the charity in its aims.
• Attend relevant training and development courses as required.
• Feel passionately about breast cancer prevention and promoting the charity at a local and national level, speaking with authority about our research, aims and fundraising campaigns and highlighting the importance of The Nightingale Centre.
• Any other reasonable duties deemed necessary by the Head of Communications and Marketing

Person Specification
Essential

• Marketing / business qualification or qualified by experience
• 2-3 years’ experience in communications and marketing within charity sector or marketing/creative sector
• Experience in project managing and delivering on multiple projects at one time. Delivering them to a high standard, within budget and working to a brief.
• Experience using social media in a project or work-related setting.
• Ability and experience preparing and delivering presentations.
• Experience with digital campaigns either for marketing or fundraising purposes.
• Experience working in a team, working to tight deadlines, and meeting targets.
• Experience working to budgets and reporting on campaigns ensuring accurately tracked and presenting results to wider team.
• Highly computer literate and proficient with Microsoft Office
• Ability to prepare persuasive marketing materials including letters, flyers, emails, leaflets etc.
• Experience using social media and an interest in technology
• Experience using Canva for design
• A natural communicator, ability to nurture existing relationships and develop new relationships with a wide audience
• A forward-thinking person able to work on own initiative but also as part of a team
• A willingness to undertake jobs that are not outlined on job description as and where necessary
• Committed to Prevent Breast Cancer’s cause
• Able to work flexible hours and attend events outside of office hours and at weekends
• Experience using WordPress, for website editing and content creation
• Highly organised and able to multi-task projects and administrative duties
• Prioritising tasks and organising them in a way, which pays attention to detail

Desirable

• Experience communicating and dealing with individuals from varied backgrounds
• Experience copy writing and proof reading, with a keen eye for detail
• Experience using Adobe Illustrator / Photoshop / InDesign
• Experience using Adobe Premier Pro (for video editing and subtitling – knowledge of would be useful)
• Experience using a database
• Experience working with PR opportunities and enquiries
• Full driving license and car owner

To manage all aspects of Stop Domestic Abuse’s Services and Projects, including delivery of contracted services, liaison with sub-contractors/partners, completion of monitoring and evaluation and identification unmet/additional needs of clients.

To develop and maintain a high-quality professional service. To support and enable clients with practical and emotional support including financial, legal, social, emotional, parenting, housing and further education through an outcome focussed support planning process.

The role involves being a member of the Stop Domestic Abuse operational management team.

To manage services that provide support, advice and assistance to women, children, young people and men who have experienced domestic abuse and are using community outreach services.

To manage services that provide support, advice and assistance to adults and their children affected by domestic abuse and are staying in refuge/safe space and ensure that they are provided with secure, high-quality accommodation.  To be able to work therapeutically within a communal living dynamic.

The post-holder will work to empower and support women, children, young people and men affected by domestic abuse and will work closely with perpetrator services

To participate in the delivery of the on-call out of hours service on a rota basis.

Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case.