Support officer jobs

Digital Fundraising Officer - 12-month Maternity Cover

The Veterans' Foundation is entering its second decade with a clear ambition to build a more sustainable, diversified and data-led fundraising model. Following ten years of rapid growth driven primarily through lottery acquisition, the organisation is now evolving its approach to strengthen supporter engagement, improve retention and maximise fundraising performance across a wider range of income streams.

This role will play an important part in that transition. As the Foundation launches a new website, develops its use of Salesforce and strengthens its supporter communications, the Digital Fundraising Officer will help deliver effective digital fundraising and engagement activity across multiple channels. The postholder will support campaign delivery, manage digital content and platforms, and use data and insight to improve performance and supporter experience.

Principal Duties

The main duties of the Digital Fundraising Officer are:

· To plan, create and deliver fundraising, supporter engagement and stewardship communications across digital channels including email, website and social media

· To manage content across the Veterans' Foundation website, ensuring it remains accurate, engaging, accessible and aligned to fundraising and organisational priorities

· To support delivery of integrated fundraising campaigns across digital channels, helping to maximise income, engagement and supporter retention

· To use Salesforce and other digital systems to support campaign delivery, audience selection, reporting and data management

· To coordinate digital activity with external agencies, suppliers and partners, ensuring work is delivered to agreed standards and timescales

· To monitor and report on digital fundraising and engagement performance, using insight to support continuous improvement

· To contribute to the development, testing and optimisation of digital fundraising activity, supporter communications and online donation journeys

· To support fundraising products and appeals through appropriate digital marketing activity

· To manage relationships with supporters and donors through digital channels, ensuring a positive and engaging supporter experience

· To contribute content, stories and case studies that demonstrate the impact of Veterans' Foundation funding and inspire support

· To support fundraisers with appropriate digital materials, assets and resources

· To maintain awareness of digital fundraising, supporter engagement and charity sector best practice and identify opportunities to improve performance

· Other tasks may be required from time to time consistent with the job role.

Person Specification

The successful candidate will demonstrate:

· Experience of working in a digital fundraising, communications or marketing role

· Experience of managing and creating content for digital channels including email, websites and social media

· Experience of managing website content using WordPress or a similar content management system

· Experience of using CRM systems, preferably Salesforce

· Experience of monitoring and reporting on digital campaign performance

· Excellent written communication skills with the ability to develop clear, accurate and compelling content for different  audiences

· An understanding of charitable giving and the factors that motivate people to support charitable causes

· Strong organisational skills with the ability to manage multiple priorities and deadlines

· Good analytical skills and the ability to use data and insight to inform decision-making

· A high level of digital literacy, including experience of digital platforms, fundraising tools and reporting systems

· Experience of working with external agencies, suppliers or partners

· A proactive approach to problem-solving and continuous improvement

· Ability to work collaboratively within a small and fast-moving organisation

· A personable individual who can work effectively both independently and as part of a team.

The Chief Operating Officer (COO) is a key member of HCPT’s Senior Leadership Team, responsible for the effective delivery and high performance of all operational and business support aspects of the charity’s work. This includes leadership of all business support functions; Finance, HR, IT and Governance, working with and through internal teams and external business partners.  As such we are looking for an experienced chartered accountant who is also astute in leading the wider business operation of medium sized charity.

The postholder will have oversight of the quality and efficiency aspects of all that we do in planning and execution of pilgrimages, care & safeguarding, compliance and infrastructure and will support the CEO to develop a culture of accountability and high impact, whilst staying true to our values of: Compassion, Faith, Inclusion, Community and Celebration.

The COO will ensure that HCPT’s operations are safe, efficient, and aligned with our Catholic ethos and mission of inclusion and care, and that our performance is optimised to deliver excellence, which is:  THE BEST pilgrimage experience we can offer as defined and measured by our beneficiaries and volunteers.

This is a senior role in volunteer-led organisation and as such the successful postholder will be required to exercise flexibility with evening and weekend work to meet the business needs of the charity, given the availability of our volunteer leaders who have professional commitments during the day.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Supporter Care Officer role. This pivotal position involves providing exceptional support to supporters through various communication channels, ensuring they feel valued and engaged while managing data accurately to support organisational goals.

Key Responsibilities:

• Serve as the first point of contact for supporters via phone, email, social media, and face-to-face interactions, addressing enquiries, requests, feedback, and complaints.
• Manage and update supporter records accurately within the fundraising database, ensuring all interactions are logged correctly.
• Process supporter requests such as direct debits, address changes, and donations efficiently and with attention to detail.
• Support outbound supporter engagement activities, including thank-you calls and follow-up communications.
• Collaborate with internal teams and overseas offices on supporter issues, sharing feedback to enhance supporter experience.
• Assist with data processing including generating reports, tracking donations, and ensuring timely processing of payments and invoices.
• Proactively seek process improvements and contribute to the organisation’s supporter engagement strategies.
• Uphold data protection regulations and maintain accurate supporter records in line with organisational policies.

Person Specification:

• Demonstrated experience in supporter or customer care roles, handling high volumes of routine enquiries with professionalism and empathy.
• Strong administrative skills, including managing and maintaining databases, preferably using Care or similar CRM systems.
• Excellent organisational abilities with attention to detail and capacity to prioritise tasks effectively.
• Clear communication skills, adaptable to diverse audiences and communication channels.
• Experience in data entry and processing financial transactions such as direct debits.
• Ability to work independently and as part of a team in a busy environment.
• Understanding of safeguarding principles and data protection regulations.
• Solution-focused approach with an openness to learning and process development.

What’s on Offer:

• Salary: £113.64 per day + £17.05 daily holiday
• Location: Hybrid – 1 day a week in Central London
• Contract: Initial 2 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Governance Officer to join our CEO’s Office, providing key support in the delivery of our EDI Strategy and governance functions.

The role

This role offers a unique opportunity to work at the centre of The British Academy to support our equality, diversity and inclusion (EDI) and governance activity. This varied role will support the delivery of the Academy’s EDI Strategy and action plans, helping drive meaningful initiatives across the organisation while also contributing to the smooth running of the Academy’s governance structures.

You will work closely with colleagues across the Academy, Fellows, senior stakeholders and external partners, playing an important role in supporting projects, events, communications and committee activity. From helping shape EDI initiatives and building relationships across networks to coordinating governance processes and supporting high-level meetings, this role offers the opportunity to support work that has an impact across the Academy and contribute to EDI best practice in the research sector.

This role would suit someone who is highly organised, proactive and collaborative, with excellent communication skills. You may already have experience in EDI work, governance, higher education or membership organisations. A commitment to EDI is essential and an understanding of the broader context and regulatory landscape surrounding EDI would be valuable. You will be comfortable using Microsoft Office 365 and working collaboratively across teams, bringing a positive, and respectful approach to your work.

Whether you’re looking to build your experience in governance or EDI and want a role where you can make a real contribution across the Academy, we’d love to hear from you.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.

Working at the Academy

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.

Terms and conditions

The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to apply

We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

To apply, and to see the full job description and our workplace values, please follow the apply link to visit our recruitment platform. 

Closing date: Midday on 17 June 2026.

Location: Loughborough, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £26,750 per annum

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Start date: June 2026

About Us:

Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview:

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Support young people using trauma-informed approaches (including PACE and recovery models)
• Promote safety and safeguard young people from exploitation and harm
• Support emotional wellbeing, independence, and life skills development
• Encourage engagement in education, training, and community activities
• Maintain accurate and compliant records
• Work closely with social workers, schools, and partner agencies
• Contribute to a reflective, learning-focused team culture
• Be a role model, offering care and compassion without discrimination.
• Plan and participate in day trips and annual residential weeks.

Requirements:

• Alignment with Baca’s values and mission.
• Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking, young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organisational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes:

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays and benefits:

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

The role

We are looking for a Supporter Care Officer to join our team. In this vital role, you’ll ensure every supporter feels valued and appreciated, delivering an outstanding service that strengthens their connection to our cause. Reporting to the Senior Supporter Care Manager, you’ll play a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work.

• Make a real impact by delivering exceptional supporter care. You'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our mission. 

• Play a key role in donation and data management. From processing gifts to maintaining accurate records and financial reconciliation, your attention to detail will directly support our fundraising success. 

• Be part of a collaborative, solutions-focused team. You'll help fine-tune processes, handle complex queries, and drive onward improvement by meeting team performance goals and championing innovation.

About You 

• Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or complex supporter interactions. 

• Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. 

• Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams. 

• Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.

If this sounds like you – we’d love to hear from you!

About working for us 

This is a fast-paced organisation that is committed to making a difference. 

Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us  

We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.

Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.

We bring more break throughs through research, more change through campaigning and more support through our expert nurses.

We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.

Because people with pancreatic cancer need more than hope.

Underpinning this vision are our three values: 

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex Foott (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held in person at our office, on 15th June 2026 and 17th June 2026. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

Executive Director/Co-CEO

We are looking for an experienced leader from the arts, cultural, or voluntary sector with a strong track record in financial management, fundraising, organisational development, and governance.

Join an ambitious and innovative charity working at the intersection of arts, migration, and social change. For almost 50 years, they have collaborated creatively with diverse communities, particularly those with lived experience of migration, to champion inclusion, amplify voices, and create meaningful cultural impact.

Position: Executive Director/Co-CEO

Location: Manchester/Hybrid (3 days per week at the office in Hulme, Manchester)

Hours: Part-time (4 days per week), 30 hours per week

Salary: £42,000 pro rata (actual £33,600) plus a 5% employer pension contribution

Contract: Permanent

Closing Date: 22 June 2026, Midday

Interviews: 1 July 2026, Hulme Manchester

The Role

Working in equal partnership with the Artistic Director, you will provide strategic and operational leadership, ensuring the organisation's financial, organisational, and governance foundations are as strong and forward-thinking as its artistic practice. Together, you will shape the future vision while leading an inclusive, resilient, and values-driven organisation.

Duties and responsibilities include:

• Strategic leadership and representation (Joint responsibility)
• Financial oversight (Lead responsibility)
• Fundraising (Lead responsibility)
• Project reporting (Lead responsibility)
• HR, people management and safeguarding (Joint responsibility)
• Governance (Joint responsibility)
• Marketing and communications (Lead responsibility)

As Co-CEO, you will cultivate a collaborative and transparent organisational culture, lead a dedicated team, and build strong relationships across local, national, and international networks. Above all, you will share a commitment to creativity, inclusion, and social justice, and be excited by the opportunity to use your leadership to support positive change through the arts.

If this opportunity inspires you, we would be delighted to hear from you.

About You

You will bring experience of securing income from a range of sources, alongside a practical understanding of charity regulation and compliance.

You will also have experience of:

• Working in a senior leadership role within the arts or charity sector
• Financial oversight, including budget setting, monitoring accounts, and ensuring long-term financial sustainability.
• Managing funding relationships
• Building a healthy, inclusive team culture, with strong people management skills and the ability to lead, develop and motivate staff.

About the Organisation

Join a dynamic and innovative charity focused on arts, migration and socially engaged practice. This creative work is delivered through three strands: Young People, Communities and Artist Development. The charity also strengthen the organisation through sector development and organisational development.

We actively encourages applications from individuals of all backgrounds, particularly those underrepresented in the arts sector.

If you require any adjustments or accommodations during the recruitment process such as alternative formats for application materials, additional support for interviews or if you have specific access requirements, please let us know.  

If you do not hear back from us by 25 June, please assume that you have not been shortlisted for the role.

You may also have experience in areas such as CEO, Chief Exec, Chief Executive, Managing Director, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive, Deputy Managing Director.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

This is a fantastic opportunity to support our Grant Fundraising programme.
We are in a key point of our strategy, expanding our programmes to support more young people than ever before. To do this, we need to focus on building on the success of our grants programme to expand our income.

The role will work closely with the Head of Fundraising and Communications to build on our existing grant programme. They will focus on researching new opportunities, liaising with the delivery team for project ideas and working with them to create impact reports, and taking the lead on lower level grant applications.

This role is part funded by The National Lottery Community Fund.

Responsibilities

Grant Applications

• Write fundraising applications for grants under £10,000.
• Support the development of our unrestricted and core application to send to family foundations.
• Support the Head of Fundraising and Communications with larger grant applications.

Research and Prospecting

• Create pipeline of potential funders 
• Work with the delivery teams to create a list of potential projects to fund.

Stewardship

• Create and send detailed impact reports to funders on time and in line with their requirements
• Build and maintain meaningful relationships with our supporters
• CRM Management

Person Specification

Experience

• Working in a similar events or fundraising role
• Working with people and building up relationships across different audiences
   

Knowledge

• Funding and charitable sectors
• Proven track record of developing and managing relationships
• Aware of opportunities in the local area
• Computer literate in MS Office
• Previous use of CRM systems

Essential Skills and Competencies

• Outstanding writing skills and ability to write clearly and concisely
• Outstanding organisational skills and attention to detail
• Outstanding communication skills
• Outstanding networker capable of developing relationships
• Able to plan, prioritise and manage a varied workload
• Ability to work well under pressure and to deadlines
• Able to effectively represent Youth Options and promote core brand messages
• A creative thinker who can bring fresh outlook and ideas
• Collaborative, able to work in a small, informal team

You will support our work on Justice in Practice, where disabled people’s lived experience is meaningfully embedded, appropriately compensated, and responded to in the transport sector and beyond.

We are currently delivering our bold 5-year plan and need someone who can support the team to deliver in line with our values. You will be part of our unique, disabled-led research and training team dedicated to removing barriers to transport for disabled people.

This role is focused on responding to the lived experience of our diverse community and using research and training to drive change. Recent projects include collaborating with Walk Wheel Cycle Trust on the Transforming Mobility Project, research into Low Traffic Neighbourhoods with Westminster University, and Disabled Citizens Inquiry into Walking and Wheeling.

Please download our candidate pack, including a detailed job description and information on how to apply.

About the role

The Communications Officer plays an important role in ensuring our audiences get the information and the support that they need across our key channels. This is a varied role where you will gain experience in several areas of communications and marketing, including social media, content creation and email marketing. You will be working alongside our Communications Lead, who will provide mentorship and support to help you excel in your communications career. You will also benefit from working across programmes and projects with all members of the Student Minds’ team, growing your communication and relationship skills and knowledge of higher education and student mental health. 

Our social media accounts are a key communications tool for the charity. They enable us to engage with our networks, provide resources and support, and communicate our work, impact, and the importance of student mental health. These tools work together with our digital marketing and website to effectively communicate with our audiences. We use several social media platforms, including Instagram, TikTok, LinkedIn, BlueSky, YouTube and Facebook. This role will help us improve our platforms and storytelling, ensuring students’ voices and experiences are at the centre. This will involve working with students and our advisory groups to share their stories and listen to their improvements for change. You will play a key role in communicating our work to ensure no student is held back by their mental health. 

Key details

• Location: Flexible, open to hybrid and remote working, with occasional travel to Leeds required.
• Hours of work: Full time (37.5 hours a week)
• Contract: 12 months fixed term
• Salary: Band E £26,227.5 
• Start date: As soon as practicable
• Role purpose: To support the charity's communications and marketing activities. Sharing support for students, our programmes, influencing and advocacy, and income generation on social media. Working with the wider team to support their project comms, sharing key learnings and evaluations with the wider team to develop and improve how we communicate with our key audiences. 

Please see our attached job description and recruitment pack for a list of the essential and desirable criteria for this role, as well as the person specification. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Officer to play a pivotal role in our Pan London Temporary Accommodation Service in Aldgate London.

Sounds great, what will I be doing?

The Employment Officer will provide high-quality, outcome-focused support to individuals accessing the service, supporting them to engage with employment, education, training, volunteering and wider progression opportunities.
The role delivers time-limited, progression-focused interventions tailored to individual need, helping people to build confidence, overcome barriers and improve long-term independence and employment readiness.
Working as part of a multidisciplinary team, the Employment Officer will work closely with homelessness prevention staff, external partners, employers and training providers to support coordinated progression outcomes within a fast-paced and target-led service environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring experience in either a recruitment or employability role supporting vulnerable people ideally with knowledge/experience of supporting people who are homeless or at risk of homelessness. This is a challenging role with must hit targets and the need to build productive relationships with employers, service users, and other support organisations so you will need to be resilient, determined, and able to operate in a target environment but still be able to provide a trauma informed support to service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Yeldall Manor is a Christian residential treatment centre near Reading for men struggling with addiction to drugs or alcohol. We are seeking someone strategic and relational to strengthen and develop all aspects of fundraising for Yeldall Manor, and to lead a new marketing and fundraising campaign. The appointee will join our senior leadership team and shape the next chapter of our development as we are at a pivotal moment of opportunity, with an ambitious vision to build our Christ-centred identity and practice, pursue excellence and impact, and expand our reach.

We are looking for someone who will:

• Lead supporter acquisition activities and build the portfolio of individuals, churches, trusts, corporates and other organisations supporting the work of Yeldall Manor.
• Build deep, mission-aligned partnerships with donors and stakeholders.
• Lead and implement an effective marketing and communications strategy to help position Yeldall Manor within the top tier of UK residential rehab centres.
• Lead and execute a high-impact fundraising strategy across major gifts, individual giving, churches, trusts & foundations, corporates, and legacies.
• Work closely with the CEO and the Senior Leadership Team to align income generation with Yeldall Manor’s strategic vision and programme outputs.
• Lead the development of funding applications for trusts & foundations.
• Provide leadership and nurture staff working on supporter acquisition, fundraising and marketing activities, empowering them to deliver with excellence.
• Inspire a culture of philanthropy throughout the organisation, rooted in strong values and relational excellence

You will be working alongside the existing Administration and Supporter Relations Manager, and other staff assisting with marketing and administration, based mainly at Yeldall Manor, which means you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

Please see the Job Description for full details and submit a covering letter along with your CV showing how you meet the requirements of the Person Specification. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details available on our website, which is currently under development.

​

We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centered approach. You must be experienced in providing support services, well-organised and approachable. We have embedded our health equalities work stream across our organisation, so you must be committed to an inclusive approach across all your work. You will be an important member of our staff team, contributing to positive and constructive engagement with our community. We will provide you with training and supervision to support you to develop professionally within this role and to maintain a healthy work/life balance.

Pay scale: £29,899 – £33,668 per year (full time), pro-rata if part time. All our salaries are benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.

Hours: 21 hours (part time) to 35 hours (full time) per week. We can offer flexibility around core operational hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.

Location is either:

· Home-based with an appropriate working space where confidentiality can be assured. Lives within the UK.

Or

· In our London office, this option attracts an additional payment.

In both scenarios you must be able to attend bi-monthly meetings in London and undertake occasional travel in the UK for meetings and support events.

Contract type: Permanent

JOB DESCRIPTION

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, instant chat, and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.

You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.

You will assist with writing and updating our Information booklets and resources to agreed standards (PIF Tick) and following agreed processes.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

This role sits within Mind's information content team. Our purpose is to empower people to make informed choices, to understand their rights, and to live with and recover from mental health problems. We do this by creating high-quality, person-centred information. We produce and maintain all the mental health information on Mind's website, and in print.

Key duties and responsibilities

The post holder will:

As editorial officer you'll help us deliver information content that people need, in a way they can find and use. And you'll play a key role in keeping our publishing current, accurate and informed by lived experience.

To achieve this you'll perform tasks including:

-Briefing and collaborating with information officers, subject experts, lawyers and freelancers

-Collecting, analysing and summarising user feedback from people with mental health problems

-Content design and SEO optimisation work

-Copyediting and proofreading to a very high standard

-Publishing in our CMS

You'll hold responsibility for delivering assigned projects, making sure to meet deadlines and quality standards. You'll have mentorship and guidance from our senior editors and editorial manager. And you'll be contributing to a service that makes a difference for millions of people each year.

This role requires a Disclosure and Barring Service (DBS) check.

Mind's equity statement

Mind is committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application. We will shortlist candidates based on how closely they match the essential criteria in the person specification.