Support officer jobs

Benefits

• Flexible working arrangements 
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events
• Scope to take real ownership in a fast-growing charity   

Personal development programme: 

• You will have a line manager dedicated to growing your strengths and supporting your professional skills development 
• You can work with your manager to set your own objectives within the scope of the job description 
• You will have a dedicated buddy within the team 
• You will take part in external and internal training to help grow your knowledge and skills

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion. 

We are looking for a Partnerships Engagement Officer to join us at this exciting stage in Settle’s development. Over the next few years, we aim to significantly grow the number of young people we are working with while maintaining the quality and impact of our programme. The Partnerships Engagement Officer will join the Business Development Team, reporting to the Senior Partnerships Manager. You will be integral to helping us to grow our reach so that we can work with more care-experienced young people across London. 

The successful candidate will nurture and strengthen our existing partnerships to maximise referral numbers. The core of the role will be to build strong formal and informal relationships with partners and increase awareness and a deeper understanding of Settle’s work. You will make regular in-person visits to Local Authority, Housing Association and charity referral partners across London to promote the Settle programme and ensure our offer is well understood and uptake is maximised.  Ideally, you will spend some of your time working from partner offices. 

With some experience of working for or with local authorities, housing associations or charities, you enjoy working collaboratively to improve processes and widen access to opportunities in order to create better outcomes for young people. This role will suit someone who can work independently and appreciates variety in their work: one day you might enjoy a lively conversation with a group of social workers and another you will delve into the data to produce informative reports for partners.

Cycling in London is booming and we’re campaigning to make it safe everywhere and fun for everyone! 

The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC’s campaigning continues to be impactful and effective for years to come.

You’ll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you’ll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you’ll translate LCC’s work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns.

Acting as the organisation’s ‘digital lead’, you’ll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you’ll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects.

As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You’ll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible.

With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth.

We’re passionate about developing our people and we’ll work with you to make you the best digital fundraiser you can be.

To be successful you will need:

• Minimum of five years’ experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies.
• High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns.
• Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals.

It would also be beneficial to have:

• Knowledge of Google Ads, Google Tag Manager, Google Analytics.
• Experience articulating compelling cases for support.
• Experience running multi-channel digital advertising / fundraising campaigns.
• Good understanding of paid search/display advertising.
• Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences.
• Experience using content management systems such as WordPress and Drupal.
• Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers. 

We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.

In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.

You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

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Contract

• £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
• Part time (17.5 hrs per week) 
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

• Provide expert guidance to staff and volunteers in relation to quality reviews
• Manage the planning and administration of the quality review process
• Maintain and update quality review resources
• Champion quality improvement and development
• Coordinate the caller feedback process
• Engage with callers to gather feedback
• Communicate with branches and hubs to resolve complaints

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What you’ll bring

• Proven experience of quality assurance or quality management
• Experience of engaging with service users to gather feedback, including vulnerable individuals
• Understanding of performance data and reporting methods
• Ability to manage difficult conversations with sensitivity
• Strong organisational skills with the ability to manage tasks and projects concurrently
• Good practical knowledge of data protection legislation

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Full Job Description and Person Specification available below

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Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

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At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: Monday 19th January 2026 at 09:00am

Interviews: w/c 26th January 2026

About us

Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.

Role Summary

This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.

As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.

Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.

Please see the full job description and Person specification.

About the role:

This maternity cover role offers the opportunity to work in close partnership with the Chief Executive, supporting effective leadership and strong governance at Single Homeless Project. As Executive Assistant to the Chief Executive, you’ll be right where leadership, governance and momentum meet, helping SHP stay focused, responsive and ambitious. You’ll support the organisation to make confident decisions and keep moving forward with purpose, often by ensuring the right conversations happen at the right time and with the right information in the room.

You’ll work closely with the Chief Executive, Executive Management Team and Board of Trustees, bringing clarity and structure to complex priorities. Day to day, this means preparing leaders for meetings, coordinating senior leadership and Board activity, managing the flow of papers, actions and follow-up, and ensuring governance processes run smoothly and transparently. From supporting strategic discussions to keeping track of commitments and decisions, your contribution will shape how the organisation operates and how ideas turn into action. It’s a role that rewards sound judgement, discretion and the confidence to anticipate what’s needed before it’s asked for.

If you’re organised, calm under pressure and motivated by impact, this is an opportunity to make a real difference from behind the scenes. You’ll join a values-led charity that doesn’t stand still, offering meaningful experience at the heart of a mission-driven organisation and the chance to play a vital part in driving lasting change.

This is a hybrid role, typically based in our King’s Cross office two days per week, with flexibility to work from home in line with business needs.

About you:

• You’re highly organised and thoughtful in how you work, with the ability to bring structure and clarity to complex or fast-moving priorities.
• You exercise sound judgement and discretion, and are comfortable handling sensitive information with care, professionalism and confidence.
• You enjoy working closely with senior leaders and Trustees, supporting effective decision-making and strong governance without needing to be in the spotlight.
• You’re proactive and perceptive, able to anticipate what’s needed, follow things through and keep momentum going.
• You’re motivated by purpose and impact, and take pride in enabling others to do their best work within a values-led organisation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 25th January at midnight

Interview date: Week commencing 2nd February at SHP Head Office in Kings Cross

This post will require a basic DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Grosvenor Chapel is a Chapel of Ease in the Ecclesiastical Parish of St George’s Hanover Square.

Located on South Audley Street in the heart of what is fondly referred to as the ‘Village of Mayfair’, the Chapel has been serving the community of Mayfair and beyond for almost three hundred years.

Over the last three years the Chapel has been going through a period of transition, renewal and growth. We currently have a modest annual income, which comes from regular giving, occasional donations, and the hiring out of our Chapel rooms and car bays, and are seeking an experienced Finance Officer to help with the day-to-day management of the Chapel’s finances.

Whilst some tasks are covered by existing staff, the Finance Officer will have responsibility for overseeing the Chapel’s accounting processes, monitoring income and expenditure, managing accounts payable and accounts receivable, overseeing service cash collections and banking, completing the monthly reconciliations and preparation of financial reports, helping with any VAT and quarterly gift aid returns. The role will also be required to support the annual budgeting process, year-end audit and preparation of statutory accounts.

Most of the work will be expected to be completed remotely, with attendance in person on site at least once a month for meetings and other activities.

This is an exciting opportunity for someone looking to join a highly motivated team in a welcoming and friendly work environment, and where they can apply their financial skills and experience in a unique setting and really make a real difference.

If this sounds like you then we’d love to hear from you!

We are looking for a creative communications professional with an interest in monitoring, evaluation, and learning (MEL), or vice versa. You will help embed more consistent, robust 

approaches to evidence, learning and communications across the organisation, with the aim of improving service quality and better demonstrating our impact to our community, partners and funders. 

This is a 12-month fixed-term role, with the primary goal of strengthening our communications and supporting our MEL processes across the organisation. There may be potential to extend the contract, depending on organisational needs and funding. 

You will be well supported by the Head of Programmes and Impact and work closely with Programme Managers to support the collection of impact data in meaningful ways — not just to meet funder requirements, but to inform learning and improve delivery. You’ll work closely with our Advocacy, Research and Campaigns manager to support the delivery of strategic communications and will play a key role in communicating our impact - using our branding guidelines - via social media channels, our website and internally. 

This is a great opportunity for someone who is excited about making data meaningful and useful for social justice work and understands the power of communicating impact via visual and social media. You are comfortable working in multicultural and multilingual settings and have a track record of working in MEL or in communications. While we’re looking for someone who can take initiative and contribute from early on, we’ll make sure you have the support you need to get to know our work and succeed in the role.

Key responsibilities

Communications 

• Take a lead on content creation for IRMO’s social media and website, writing engaging, accessible copy and creating engaging visuals suitable for a range of audiences 

• Work with the programmes team to create impactful content communicating impact data and learnings to all IRMO stakeholders

• Support with the management of IRMO’s website

• Helping to build an internal understanding of how effectively evaluating our activities supports the delivery of our communications and wider organisational objectives

Monitoring, Evaluation and Learning 

• Support teams with day-to-day data collection, in line with project and funding requirements.

• Collect qualitative data to generate useful insight and evidence e.g. through interviews or case studies 

• Contribute to funding applications with relevant data and impact evidence.

• Support the coordination of external impact reporting to funders and stakeholders 

• Support quarterly and annual reporting across programme areas 

• Support internal learning processes through participatory evaluations, feedback tools and workshops 

Person specification

Essential 

• Excellent verbal and written communication skills in English and good communication skills in Spanish or Portuguese

• 2+ years experience in a MEL, research or communications role, ideally in a community or non-profit setting

• Strong analytical skills, including experience using digital tools to manage and analyse data such as spreadsheets, databases and survey platforms

• Excellent interpersonal skills – able to work collaboratively, build relationships across teams

• Commitment to IRMO’s values, including anti-racism, anti-oppression, and community-led approaches, and an understanding of the issues facing migrant communities in the UK – particularly Latin Americans

Desirable 

• Experience in using Canva, Adobe tools or similar to design engaging and creative graphics for social media or printed materials

• Experience using CRM systems such as Views, Salesforce or Dynamics 365 

• Experience working with both quantitative and qualitative data to generate learning, demonstrate impact and inform-decision making 

• Experience facilitating learning and reflection processes, supporting services to adapt based on evidence

• Understanding of data protection standards (including GDPR) and ethical MEL or communications practices

We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minoritised groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve. 

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

The Chief Executive provides strategic leadership and operational oversight for the Sheila McKechnie Foundation, ensuring the organisation delivers meaningful impact, remains financially sustainable, and continues to be a respected voice in social change and activism.

Leading a small, committed team, the Chief Executive will set the strategic direction, secure and steward funding, and ensure effective delivery of programmes and services. They will work closely with the Board of Trustees, act as an ambassador for the Foundation, and foster strong relationships with partners, funders, and stakeholders.

This is a hands-on role suited to a versatile leader with a passion for social change and building communities, who thrives in a small charity environment.

An exciting opportunity has arisen to join the Cure Parkinson’s philanthropy team until June 2027. In this role you will provide excellent personalised support to our ambitious Development Board, a group of eight well connected individuals using their networks to accelerate Cure Parkinson’s income generation, and be an integral part of the team delivering two special philanthropy events.

Cure Parkinson’s Gala 2027: Our last gala event ‘An Evening at the Roundhouse’, in October 2024, raised over £500,000. The evening was hosted by Edith Bowman and Simon Mayo and included performances from Emeli Sandé and Peter Andre.

Grand Cru.saders Banquet: The Grand Cru.saders are a new group of philanthropic wine enthusiasts with a mission, set up by our Development Board. To join each member pledges a case from their cellar to be auctioned in support of Cure Parkinson’s at an annual dinner. Their inaugural event took place in September 2025 and raised over £160,000.

Over the next 18 months we plan to build on the success of these events, delivering the second Grand Cru.saders Banquet in September 2026 and a gala in Spring 2027. As Major Gifts and Philanthropy Events Officer you would be a vital part of the team making this happen.

NACE is a national education charity focused on evidence-informed school improvement and provision for more able learners, and a challenge for all approach to the wider quality of education for all learners. 

We are looking for a Chief Executive to strengthen our voice, grow our membership community, increase demand for NACE resources and services and deepen our impact across the sector.

The Opportunity

As CEO you will be the strategic lead and public face of NACE, building partnerships, amplifying our influence in national conversations, and ensuring our offer continues to deliver clear value for members. 

You’ll work closely with a skilled central team and associates, and with a supportive Executive Board, to realise an ambitious growth plan while safeguarding quality and financial sustainability.

Flexible and portfolio working will be welcomed.

What you’ll lead

Profile & influence:

Position NACE as a recognised and authoritative voice in school improvement for more able learners. Through “challenge for all” strategies in curriculum and pedagogy, by securing speaking opportunities, thought-leadership pieces and strategic policy roundtables; build trusted relationships across MATs, system leaders and sector bodies.

Membership growth:

Deliver a clear value proposition and growth strategy that increases recruitment and retention, secures long-term sustainability, and nurtures a strong sense of community among members.

Partnerships & income:

Develop productive alliances (education, charity and commercial) and responsible income streams (e.g., sponsorships, funded programmes) aligned to mission. 

Team & operations:

Lead and develop the central team and wider associate network; delegate effectively so you can focus on growth, profile and stakeholder engagement; ensure robust budgeting and prudent stewardship. 

What you’ll bring

Sector and system understanding, with credibility to engage senior decision makers and an ability to translate evidence into compelling practice.

Proven ability and track record in scaling reach, membership or audiences through clear propositions, effective marketing/ communications and partnership building.

Excellent communication skills, to include clear, accessible writing and confident presenting for diverse audiences.

Inclusive, collaborative leadership where you develop people, build cohesive teams and work well with trustees; bring sound financial judgement and understand sustainable business models. 

What success looks like in year one

Noticeable uplift in membership recruitment and retention, underpinned by a clear value proposition and data-informed improvements to the offer.

Increased national visibility and demand for resources and services through regular sector platforms, strategic partnerships and stronger recognition of NACE’s contribution to school improvement.

A confident, motivated team with clear roles and delegated operational leadership, enabling you to concentrate on external growth and influence.

Please see the full Job description attached

Our commitment to inclusion

We are committed to fair, inclusive and bias-aware recruitment. If you need adjustments at any stage, or the information in a different format, please let us know. We encourage applications from people with diverse backgrounds and career paths; selection is based on evidence against the criteria in the person specification.

NACE is a registered charity and a company limited by guarantee. Consequently, Board members are simultaneously Trustees of the charity and directors of the company. The Memorandum and Articles of Association are the primary governing documents of the charitable company.

Do you thrive on initiative and balance kindness and understanding with strong organisational skills?   Can you support 24 older women to move from temporary accomodation to their new homes?

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit. 

We're planning to move to brand-new, purpose built accommodation near Hampton Court village in Surrey.   Whilst we wait for the build to complete, 20 of our existing residents are temporarily housed in Mill Hill, with 4 housed in Greenford.  Their new homes are expected to be ready in July 2026.   The aim of this role is to support these residents before, during and after our move, as well as to plan, organise and deliver the logistics of the moves.

We're a small friendly team who are currently flexibly hybrid working.  This role is based on 21 hours a week, with two visits per week to Mill Hill and occasional visits to Greenford and Hampton Court.  The rest of the work could be carried out from home if desired.  From July to September when the moves take place the workload will be higher and more on-site attendance may be necessary on move days.   

The right appointment is important to us, so we're willing to discuss proposals for alternative working arrangements including adding additional responsibilities to create a full time role. There will be the opportunity to apply for permanent positions at the  new site if wished.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• an understanding of the needs and concerns of older people and the desire to make a difference to their wellbeing
• the ability to work proactively and independently using your own initiative
• a strong commitment to safeguarding. 

We can offer:

• hybrid working
• a salary in the range of £35K – £37.5K pro rata
• membership of the Social Housing Pension Scheme (defined contribution)

For more information please see the full job description and person specification attached.

Job Advert

Chief Executive Officer

28 hours a week

Full time salary £48,587 to £51,627 (Actual pro rata salary £36,769 to £39,069)

Are you an inspirational strategic leader who is passionate about supporting and empowering women to achieve a better quality of life through prevention, intervention, recovery and empowerment? This is an exciting opportunity to lead one of the most established Women Centres in our 41st year of supporting women and their children across Calderdale, Kirklees and Bradford.

In the role you will:

•Provide strategic leadership, build effective partnerships and grow sustainable income.

•Implement Women Centre’s vision and strategy in partnership with the Board of  

Trustees and senior management team.

•Lead and manage the charity, acting as ambassador and spokesperson.

•Grow opportunities and strengthen reputation as a leading voice for women and girls.

•Keep women and girls’ voices central to all work and decisions.

•Build and lead the senior management team for impactful, safe and effective

service delivery.

The postholder will be based in our Halifax Office, but will be expected to work across Calderdale, Kirklees and Bradford.

For more information about WomenCentre and to download an application pack with full details about the role please visit Vacancies | WomenCentre Calderdale and Kirklees

Closing date for applications Mon 9 Feb 2026 9am 

Shortlisting: Wed 11 Feb 2026 and interview notification to candidates: Thu 12 Feb 2026.

Interviews: Wed 18 and Thu 19 Feb 2026 – this is a 2-day interview process at our Huddersfield Office.

This post is open to women only – Equality Act 2010, Schedule 9, Part 1 applies

Company number: 06084795 Charity number: 1118366

Agile - London Head Office/Home

We are seeking a motivated and enthusiastic Supporter Retention and Experience Officer to join our successful Supporter Retention and Experience Unit. Working across a range of offline and online media channels, you will play a key role in supporting the team on retention and supporter experience campaigns to deliver income and build strong loyalty communications to existing supporters, helping to raise £40 million a year.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role is a key member of the Supporter Retention and Experience Unit - who are responsible for delivery of multi-channel direct marketing communications to warm supporters - including regular giving, loyalty communications and cash appeals. The Unit is also responsible for creating and optimising supporter journeys and gathering valuable supporter insights. This role will lead on their own campaigns and projects which will include the development of new initiatives across the Unit.

Why join us?

• Be part of a dynamic team helping to raise £40 million a year
• Work for a top 10 charity fighting against social inequality and transforming lives across the UK

To be successful in this role, you should:

• Enjoy working in a team
• Have strong experience in supporter experience, journeys or direct marketing
• Have excellent project management and analytical skills and confidence working with agencies and data.
• Be a clear communicator with strong organisation skills

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.

Closing date: Sunday 1st February at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK. For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.  

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy