Support officer jobs

Citizens Advice Stevenage is an ambitious and innovative member of the Citizens Advice network. We have expanded our services and offering to meet the increased demand in the area, doubling in size over the last few years. 

As a positive subsequence, we are looking for a Head of Finance & Business Support, who will become a core member of the Senior Leadership Team, responsible for overseeing the financial stewardship of Citizens Advice Stevenage. To lead on financial governance, business support operations, and compliance, ensuring the organization operates sustainably and meets all legal and regulatory obligations. The role is pivotal in safeguarding the charity's financial integrity, supporting strategic decision-making, and enabling effective service delivery. 

Financial Leadership 

• Prepare, review, and present draft and final budgets for approval by the board, ensuring timely submission of financial information to the CEO and Trustee Board. 

• Oversee financial reporting processes, ensuring accuracy, transparency, and compliance with regulatory standards, including variance analysis and annual balance sheets, ensuring timely submission of financial information to the CEO and Trustee Board. 

• Manage the reserves policy, ensuring regular review and alignment with operational needs and financial risks. 

• Identify and manage financial risks, ensuring integration into the organization’s risk register and adherence to appropriate mitigations.

• Ensure that the day-to-day finance and back-office function is high performing and compliant, safeguarding effective and efficient financial management processes. 

• To co-ordinate the proactive and timely dissemination of high-quality financial information to services, the CEO, and Board such as annual budgets, monthly management accounts, cash flow analysis, financial forecasting and monthly business performance figures.

• To ensure that the organisation has in place, robust and compliant financial systems and procedures; and that these are complied with by all budget holders, ensuring that any oversights are fully investigated and reported upwards as necessary.

• To lead on the preparation of statutory accounts, provide year end accounts, provide appropriate support and assistance to the organisation’s auditors and delivery of recommendations arising from the Audit process.

• To ensure that all statutory returns are complete in a timely and effective manner, including those in relation to VAT, PAYE, NIC and SSP, and that appropriate compliance dates are met for the Charities Commission and Companies House.

• Oversee the transactions, activities and processes of the external payroll provider.

• To monitor and advise on current and future tax legislation, with a view to optimisation.

• To support service managers in the preparation of bids and contract negotiations and provide financial activity analysis and reports in line with specific project reporting requirements.

• To monitor, report and make recommendations regarding the Investment and Reserves Policy to the Board.

• To oversee the payroll function to ensure employees are paid in an accurate and timely manner.

• To monitor and control creditors and debtors, ensuring invoices are paid on time and the risk of bad debts is minimised.

Compliance and Risk Management 

• Ensure compliance with all applicable regulatory frameworks, including the Charity Commission, Companies House, FCA, ICO, and other relevant bodies. 

• Maintain and regularly review financial systems, controls, and policies, ensuring they are effectively implemented and aligned with legal requirements. 

• Conduct due diligence for pension, redundancy, and other liabilities, ensuring plans are in place for management and mitigation. 

• Support the trustee board in understanding risks related to projects and contracts, providing assurance of compliance with funders’ requirements. 

• To lead on the Risk Management process, advising the CEO and managers on risk matters, and reviewing the risk register on a regular basis, reporting to the Board of Trustees.

• To check, amend and monitor the Financial Procedures Manual; reporting material breaches to the CEO and Board of Trustees, as required/in-line with governance.

• Working with the senior leadership team monitoring and updating Insurance matters as required, reporting to the CEO and Board of Trustees.

Business Support Operations 

• Lead on organisational business continuity planning, ensuring resilience during crises and alignment with the charity's objectives. 

• Oversee the development, implementation, and review of key policies, ensuring they reflect legal obligations and organisational values. 

• Manage IT systems and cybersecurity measures to protect organisational data and operations, ensuring compliance with standards such as Cyber Essentials. 

Strategic Contribution 

• Provides proactive strategic financial advice and guidance to the Trustees and wider leadership team, monitoring and reporting on the financial performance against agreed targets, identified risks and key performance indicators. 

• Provide financial and operational insights to inform strategic decision-making and long-term planning. 

• Foster a culture of continuous improvement and financial accountability across the organisation. 

• Funding strategy: Support the CEO and board to regularly review the sustainability of its income sources and their impact on achieving charitable purposes in the short, medium and longer term.

• Work with the CEO and Head of Impact and Development to prepare the funding strategy that should go beyond immediate budgetary considerations and look at the wider funding landscape. The organisation needs to understand potential emerging opportunities and the organisation's readiness to pursue them. 

Team and Stakeholder Engagement 

• Build and maintain effective relationships with trustees, funders, regulators, and key stakeholders, to ensure that Citizens Advice Stevenage meets its financial, regulatory and legal obligations. 

• Provide leadership and support to finance and business support teams, ensuring professional development and effective performance management. 

People management and development  

• Develop and implement a culture of continuous learning that will equip and develop people to deliver outstanding delivery. Responsibility for the training and development plan for the Finance and Business Support ensuring it is in effective operation including maintaining records of training needs identified and training attended.  
   

• Working with the rest of the leadership team ensure the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010. 
   

• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
   

• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.  
   

Person Specification 

• ACA/ACCA/CIMA Qualified, CPE up to date.

• Strong financial management experience at a similar level within the charity/not for profit sector 

• A proven track record of leading, developing and inspiring small teams 

• Experience of strategic business & financial planning, forecasting and budget management. 

• Sound experience of producing month-end management accounts and audited year-end financial accounts 

• Experience of managing and using financial systems 

• A working knowledge of relevant legislation (regulatory, legal and financial) in the context of a charitable organisation 

• Experience of managing change and change programmes 

• A track record of initiating, leading and managing associated risks 

• Strong influencing, negotiating and collaborative working skills, with the ability to present complex financial information clearly and concisely in writing or verbally 

• Confident IT skills; confident using Microsoft Office applications, especially Excel

• Experience designing and introducing new financial processes, procedures and reports

• Working knowledge of QuickBooks software [advantageous]

• Experience working with a Board of Trustees [advantageous]

• Understanding of Charity Commission and Companies House reporting requirements

• Project and/or professional services experience

• Understanding of Charity Law

• Experience of working in the not-for-profit sector

• Understanding and experience using the Charity Governance Code

• Experience in working with Charity SORP

• Legal experience – as so far as they can scrutinise and review basic contracts and their revenue recognition requirements and VAT implications

• Strategic and forecasting experience

Job description

Stella Maris is the official maritime charity of the Catholic Church.  We are looking for a Regional Port Chaplain for the West Coast of Scotland to support seafarers, fishers and their families.

In this unique and rewarding role, you'll be the welcoming face of Stella Maris in your region, visiting ships, listening to crew members, and offering practical, pastoral and spiritual support to anyone in need, regardless of faith or background.

About the role

No two days are the same.  You might spend the morning visiting ships and listening to crew members' stories, help someone contact their family back home, support a seafarer in crisis, or offer a quiet moment of prayer on deck.

You'll also recruit and support a team of volunteers, work closely with other maritime charities and local partners, and build strong relationships with parishes, dioceses, and port authorities.  You'll be part of a nationwide network of Stella Maris chaplains, supported through regular meetings, retreats and professional development opportunities.

Key responsibilities

• Visit ships regularly to meet seafarers and fishers, responding to their pastoral, practical and spiritual needs.
• Provide practical help such as transport, communication access, and emergency or crisis support.
• Offer spiritual care to Catholic seafarers and facilitate the religious needs of those from other faiths.
• Recruit, train and support Stella Maris volunteers.
• Work collaboratively with other maritime charities.
• Maintain strong relationships with local parishes, the Diocese of Argyll & the Isles, stakeholders such as the Harbour Master, shipping agents and welfare committees.
• Support local fundraising and awareness initiatives alongside the charity's national team.

About you

You'll be someone who takes joy in helping others.  You don't need maritime experiences, what matters most is your empathy and ability to offer pastoral support in practical ways.

You may come from a background in chaplaincy, parish ministry, community work or social care.  You'll share our commitment to upholding the dignity of every seafarer and fisher.

Working with colleagues across the Academy, Marketing and Communications, and wider teams, this new role is responsible for growing and nurturing engaged Academy audiences across online communities, social media, email and other channels. The role will plan, draft and publish approved content; moderate and manage online groups in line with community guidelines; and support the promotion of Academy learning opportunities through case studies, testimonials, photography and video content.

By monitoring audience growth, engagement and retention, maintaining accurate records and ensuring use of content is compliant with Battersea privacy and retention policies, the role will help demonstrate the impact of the Academy and support its ambition to reach, engage and benefit more organisations, individuals and animals.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Sunday 13th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): Friday 18th September 2026

For more information about the role, please download our Recruitment pack.

To apply for the role, please click the "Apply" button below.

Lord’s Taverners

The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.

We are now seeking a senior professional, with significant knowledge and expertise as an Executive Assistant / Virtual Assistant to join our organisation. Reporting to the CEO, you will play a crucial key role supporting the chair of the board and their fellow trustees, as well as the CEO and the senior and middle leadership teams with a range of professional support functions that includes communications, diary management as well as meeting organisation, administration and management. You will be expected to lead wihout close supervision whilst you undertake key roles that will ensure the leadership and governance of the charity functions highly. You will need to be a confident at complex management in a fast paced environment, a proactive and very highly organised member of the team, capable of managing your own working pattern, stewarding and organising multiple stakeholders and are able to work very flexibility with wide ranging and varied work pattern.  

Salary: £38,000 - £42,000 FTE (pro‑rata £22,800 – £25,200 for 21 hours per week)

Contract: 21hrs per week Part Time, Permanent, 3 days per week.

The Role

This is a varied and rewarding role at the heart of Lord’s Taverners, providing essential support to the CEO, Trustee Board, and Leadership Teams. You will coordinate Board, Committee and leadership meetings, prepare agendas and papers, manage actions and governance records, and ensure the smooth running of key governance processes.

You will also provide high-level executive support to the CEO, managing diaries, travel, correspondence and briefing materials, while acting as a trusted point of contact for Trustees, senior leaders and external stakeholders.

Alongside this, you will help coordinate our head office operations and support strategic projects, contributing to an efficient, well-connected and high-performing organisation.

This is an excellent opportunity for an organised and proactive Executive Assistant who enjoys working with senior stakeholders, thrives on variety, and wants to make a meaningful impact within a purpose-driven charity.

About You

You will be an organised, proactive and highly professional individual who thrives in a fast-paced environment and enjoys working with senior stakeholders. You will have exceptional attention to detail, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest levels of discretion and confidentiality.

You will bring:

• Experience providing executive or senior administrative support within a complex organisational environment.
• Strong organisational and prioritisation skills, with the ability to manage multiple deadlines and competing demands.
• Excellent written and verbal communication skills, with the confidence to engage with senior stakeholders and produce high-quality correspondence and meeting documentation.
• Proven ability to handle confidential and sensitive information with professionalism, discretion and integrity.
• Strong Microsoft 365 skills, including Outlook, Teams, SharePoint, Word and PowerPoint.
• The ability to work independently, exercise sound judgement and build effective working relationships across the organisation.
• A collaborative, flexible and proactive approach to work.
• A commitment to the values of Lord's Taverners and a belief in the power of sport to positively impact the lives of young people.

This role offers an exciting opportunity to work at the centre of a charity that is transforming the lives of young people through inclusive sport, while providing critical support to the organisation's leadership and helping to ensure the effective delivery of its strategic priorities.

At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people. 

Above all, you will be motivated by our mission and aligned with our values: We Include, We Inspire, We Empower. 

Safeguarding 

Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. 

This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions. 

As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates. 

Benefits 

• 25 days annual leave + Bank Holidays 
• Five additional days between Christmas and New Year 
• 6% pension contribution 
• Group income protection 
• Critical illness cover 
• Life assurance 
• Health Cash Plan 
• Enhanced maternity and paternity pay 
• Employee Assistance Programme 
• Two volunteering days 
• Birthday day off 
• Season ticket loan 
• Flexible working 
• Wellbeing plan 
•  

Key Dates

Applications open: 24 August 2026, 8:00am
Application deadline: 6 September 2026, 11:59pm

Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.

Interviews scheduled:

First stage interviews: 9 and 10 September 2026
Second stage interviews: 14 September 2026
Third stage interviews: 17 September 2026 (TBC)
 

Application Instructions

Important part of the process.

As part of your application, please submit:

• Your CV, and
• A written response to the following question (no more than 500 words):

“Please describe a time when you were responsible for coordinating a complex activity involving multiple people, priorities, and deadlines.

Tell us how you planned and organised the work, communicated with stakeholders, monitored progress, overcame any challenges, and ensured a successful outcome. We are particularly interested in examples that demonstrate strong organisation, communication, and stakeholder management skills.”

Interview Process

First Stage (Online)

The first stage will be a 45-minute online MS Teams interview. During this stage, we will ask a range of competency-based questions to explore your experience, skills, suitability for the role, and how your values, attitude, and approach align with our culture and ways of working.

Second Stage (In Person)

The second stage will be a 60-minute, in-person assessment and interview at our London office. During this stage, you will complete a practical activity and discuss your approach, thinking, and decisions with the interview panel. This assessment is designed to explore your prioritisation and judgement, organisation and planning skills, and written communication. We will also ask questions to understand how you approach challenges, make decisions, and work collaboratively with others.

Third Stage (Online)

The third stage will be a 45-minute online conversation with members of our Trustee Board.

This stage is less formal and provides an opportunity for us to get to know each other better. We will explore your motivations, values, and working style, as well as what you are looking for in your next role. It is also a chance for you to learn more about our organisation, our Trustees, and the culture and values that guide our work.

The conversation is designed to help us understand how we would work together and ensure there is a strong mutual fit for both you and the organisation.

Accessibility

We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.

Grade: 6

Salary: £16,221 per annum (0.60 FTE pro rata of £27,036 per annum)

Hours: 22.5 hours per week (preferably spread across Wednesday - Friday)

Position type: Fixed term until 30th April 2027.

Responsible to: Supporter Care Team Lead/Officer

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of 1 day per week in the office)

ROLE PURPOSE:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.

WHO ARE WE LOOKING FOR?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox,phone calls, social media direct messagesand post.

• Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.

• Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.

• Processingand acknowledging all donations that have come in through a range of sources including but not limited to post, website, telephone, standing orders, direct debits and financial reconciliations.

• Maintaining accurate gift aid records.

• Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.

• Producing written correspondence such as bespoke letters and responding to feedback or complaints.

• Aiding the Supporter Care management team in project work that will develop the team's approach to supporter engagement.

• Supporting and supervising volunteers within the team.

• Takingan active part in ensuring your own personal development.

• Contributingnew ideas and continually seekingto improve processes to drive efficiency and improve supporter experience.

• Undertaking general admin tasks related to supporter communications such as filing, scanning, posting letters etc.

General Duties

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

• Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.

• Following all policies and procedures at all times and contributing to the review of any policies and procedures as required.

• As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

• Occasionally represent the work of ShelterBox at events to members of the public and supporters.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible. Please ensure your application is completed in full and you read the applicant guidance on our website before applying.

Join SafeLives and play a key role in growing our community fundraising programme to help end domestic abuse. As our Community Fundraising Officer, you will inspire and support individuals, challenge event participants, regular givers and corporate supporters, ensuring they have an outstanding experience while raising vital funds for our work.

Working closely with colleagues across Fundraising, Communications and Influencing, you will develop engaging fundraising campaigns, manage our regular giving programme, The Starfish Club, coordinate challenge events, and create compelling supporter communications. You will also help identify and share powerful impact stories that connect supporters to the difference their fundraising makes.

We're looking for someone who is proactive, organised and creative, with excellent relationship-building and communication skills. You'll be motivated by working with a wide range of supporters, delivering exceptional stewardship, and finding innovative ways to grow income and reach new audiences.

This is an exciting opportunity to join a collaborative and values-led organisation where bravery, inclusivity, rigour and humanity are at the heart of everything we do. An understanding of the sensitivities surrounding domestic abuse, and a commitment to placing lived experience at the centre of our work, are essential.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 9th September. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.

Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.

We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.

Role Purpose

We are looking for a Senior Education and Events Officer to coordinate and deliver our education and events programme for people affected by pulmonary fibrosis, healthcare professionals and wider stakeholders.

This is a hands-on role at the heart of APF’s work. You will plan and deliver education sessions, webinars, conferences and events, making sure they are welcoming, accessible, well organised and shaped around the needs of the people we support.

You will manage the full attendee journey, from registration and communications through to delivery, feedback and follow-up. You will also coordinate APF’s presence at external conferences, work with speakers, clinicians and partners, and help ensure people who engage with our events can easily access wider APF information, support and opportunities.

We are looking for someone with strong experience of organising events, education sessions, webinars, training or similar activity. You will be highly organised, confident working with a wide range of stakeholders and comfortable managing logistics, digital platforms, databases and attendee communications.

You will also be confident hosting or supporting sessions both online and in person, and able to use feedback and data to improve future activity.

This is a great opportunity to help APF deliver high-quality education and events that give people affected by pulmonary fibrosis practical information, reassurance and confidence throughout their journey.

To apply, please submit a CV and a covering letter of no more than two pages outlining your suitability for the role and how your skills and experience meet the requirements of the job description.

Interviews will be held on a rolling basis, so we encourage interested candidates to apply as soon as possible.

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and data-minded Senior Growth Manager to lead its supporter growth activity and help turn engagement into long-term income and loyalty.

This is a senior role focused on one of the biggest opportunities within RBL’s mass fundraising programme. You will lead the strategy for Growth, using data and supporter insight to shape targeted cross-sell, upsell and reactivation activity across individual giving. The focus will be on understanding what supporters need, when they are most likely to engage and how communications can strengthen the individual giving supporter experience while increasing lifetime value.

Reporting to the Head of Acquisition and Development, you will define Growth plans, set priorities and use performance data to understand what is working and where there is potential to improve.

Working closely with colleagues across Acquisition, Welcome, Retention, Planning, Data, Events, Legacies and other areas of Fundraising, you will help create a consistent supporter experience and ensure Growth activity contributes to wider fundraising objectives.

You will also lead and develop a Growth Manager and two Growth Officers, creating clarity, supporting high performance and ensuring the team has the insight and focus needed to deliver. Strong stakeholder management will be important, as you build effective relationships across RBL and with external agencies, bringing together different teams and priorities to deliver joined-up supporter journeys.

The ideal candidate will bring significant experience of developing and delivering mass fundraising or customer communication strategies, with a strong understanding of individual giving, supporter experience and how data can be used to improve engagement and income.

You will have proven experience managing teams, working with complex programmes and budgets, and using insight to make informed decisions about audiences, communications and performance. You will be comfortable translating strategy into clear plans and measurable outcomes, while influencing stakeholders across a large and complex organisation.

This is an opportunity to shape how RBL builds stronger relationships with its supporters beyond their initial engagement, using data, insight and a clear understanding of supporter needs to increase loyalty, sustainable income and long-term value in support of the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September

Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.

We are now looking for a proactive and creative Internal Communications Officer to support the delivery of engaging and effective communications across the Royal Hospital Chelsea. This role is for maternity cover. Working closely with colleagues from across the organisation, you will help bring our stories, people and purpose to life, ensuring staff, Pensioners and volunteers feel informed, connected and inspired. 

If you’re an internal comms professional with strong communication skills, experience creating compelling content for internal audiences, and a passion for building staff engagement, this could be the role for you.

Where you fit in

Working closely with senior leaders across the organisation, including the Chief Executive Officer and HR Director, you'll play a key role in delivering effective internal communications that support organisational objectives, strengthen staff engagement and embed a culture aligned with the Royal Hospital’s values.

What you’ll be doing

You'll lead the planning and delivery of internal communications activity, ensuring colleagues across the Royal Hospital receive clear, timely and engaging communications that support our strategic priorities.

You will:

· Develop and deliver effective internal communications plans that support organisational objectives and priorities

· Work closely with senior leaders to deliver clear and consistent messaging across the organisation
 

· Support the delivery of a strong ‘fundraising-first’ narrative through internal communications activity
 

· Promote staff engagement initiatives, including pulse surveys, helping to support action planning and organisational improvement
 

· Drive awareness and adoption of key staff initiatives, including onboarding, appraisals, values and ways of working
 

· Manage and develop internal communications channels, including the staff intranet, ensuring content remains relevant, engaging and up to date
 

· Build strong relationships across teams, providing advice on communications planning, messaging, audiences and channels
 

· Support strategic planning communications to ensure colleagues understand organisational goals and priorities
 

· Lead on communications with Chelsea Pensioners, ensuring communications are two-way, inclusive and aligned with their needs and preferences
 

· Monitor and evaluate communications activity, providing insight and reporting to inform future activity and support decision-making

We’re looking for someone who is:

· Able to create clear, engaging content for a range of internal audiences

· Experienced in internal communications, employee engagement or organisational communications

· Skilled at building strong relationships and influencing stakeholders at all levels of an organisation

· Experienced in supporting organisational change, culture programmes or staff engagement initiatives

· Highly organised, with strong project management skills and the ability to manage multiple priorities

· Comfortable working independently and using initiative while contributing as part of a collaborative team

· Experienced in managing intranet content and developing engaging internal communications channels

· Analytical and results-focused, with experience evaluating communications activity and reporting on outcomes

· Calm under pressure and able to manage sensitive communications with professionalism and discretion

· IT literate, including Microsoft Office and digital communications platforms

This is a fantastic opportunity to help shape internal communications within a unique national institution, ensuring colleagues and Chelsea Pensioners remain connected to the Royal Hospital’s mission, values and future ambitions.

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

About the role

The policy officer is based in our policy, evidence and influencing team. They support our vital work to create change for people with breast cancer across the UK.

The policy officer supports our policy development work by building knowledge of key policy issues, drafting policy materials and helping with the generation of evidence and insight to shape our work. They work closely with public affairs and campaigns colleagues to develop and deliver influencing strategies to support our policy calls.

They work with others across Breast Cancer Now to inform our policy development, provide advice on key areas of policy and keep everyone informed about our work. They also work with other organisations to influence on shared priorities.

About you

You’ll have experience of policy development work, including developing written briefings, working with supporters and analysing evidence and insight to support policy development.

You’ll be an excellent communicator, who can translate complex information into accessible language. And you’ll have great interpersonal skills and the ability to build relationships with others including people with breast cancer and the public.

You’ll be organised, able to coordinate projects, and able to prioritise work effectively under pressure. You’ll need to work effectively as a member of a team.

We’re particularly interested in candidates with experience of the charity sector and a good understanding of the current health policy landscape.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is: £30,757 to £31,000

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
If you’ve any immediate questions please email

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Tuesday 8 September 2026 11:59 pm

Interview date Thursday 17 September 2026

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are needed now more than ever, with unpaid carers providing more hours of care than ever before, which is adversely impacting on their finances, health and wellbeing. We exist to make life better for carers and bring about lasting change.

About the role

This is a new, exciting part-time and fixed-term role, to support our Carer Services team in managing and delivering key projects. The breadth of the role will span research, design, development and project monitoring and evaluation.

About you

Do you have project management experience, and enjoy research, design and development activities? Do you have excellent communication and relationship building skills? Are you looking to join a high performing team on a part-time basis? Then this could be the role for you!

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme. You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Sunday 20 September.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

There will be a two stage interview process with rolling interviews as we receive applications with the right to appoint ahead of the closing date.

Carers UK may carry out online and social media checks before a formal offer is made.

About Us

For over 21 years, The Pickering Cancer Drop-In Centre has offered free, holistic support to anyone in our community affected by cancer through complementary therapies, talking therapies, art, and our supportive community.

In 2025 alone, we had 1,911 individual visits and 1,021 therapy sessions - entirely through the dedication of our volunteer team. We are currently renovating our new centre, and we want to use it to reach further into our community than ever before. This is the first paid role in our history.

About the Role

As our first Executive Director, you will be the single point of accountability between our Board of Trustees and the day-to-day operation of the Centre - working alongside our (voluntary) Centre Manager and (voluntary) Volunteer Manager to support their roles, not duplicate them. You'll lead our strategy delivery, guide the charity's move into its new home, and oversee a service redesign informed by a fresh programme of visitor, volunteer and community research.

About You

You already know how to do this job - you've held a senior, accountable position in a charity or comparable organisation and can bring that experience from day one. You're confident reporting to a board of trustees, comfortable getting things done, and able to win the trust of a highly experienced, long-standing volunteer team through competence and credibility, not authority alone.

Key Activity Areas

• Financial management – budgeting, financial controls, and reporting to the Board and Treasurer

• Governance & best practice – supporting trustees to discharge their statutory duties; maintaining the policy suite and risk register

• HR & people leadership – supporting our entire volunteer and therapist team; communication is key to our volunteers

• Fundraising – write and lead on a fundraising strategy, implement new funding streams and be the ‘face of Pickering’ – local networking will be essential

• Change management – leading the transition to our new centre and evolving service model with care and consultation

• Compliance – safeguarding, health and safety, GDPR, and other regulatory requirements

Qualifications - Desirable

All the below are not necessary qualifications but would assist with this role:

• CIPD qualification, or equivalent hands-on HR experience

• A recognised governance qualification (e.g. Chartered Governance Institute) or completion of a charity leadership programme or similar

• Financial management experience – a qualification would be useful but not essential

• Safeguarding lead training

Experience and Competencies — Essential

• Senior leadership experience with genuine authority and accountability in a charity or comparable mission-led organisation

• A track record of reporting to and working with a board of trustees or non-executive directors

• A track record of leading organisational change, with evidence it was genuinely adopted

• Sound financial literacy - budgets, management accounts, financial controls, dealing with auditors

• Working knowledge of safeguarding, risk management and regulatory compliance

• Excellent written and verbal communication, including board-level reporting as well as the ability to speak in public

• Experience making a leadership role pay for itself, through income generation, cost savings, or both

• A genuine, demonstrable commitment to Pickering's mission

Experience and Competencies — Desirable

• Fundraising experience across grants, trusts, community fundraising and corporate partnerships

• Experience within the cancer support, wider healthcare, or hospice sector

• Lived experience of cancer, personally or through supporting someone close to you

• Experience leading a refresh of a brand or a rebrand, service redesign, or physical relocation of services

• Familiarity with Tunbridge Wells and the surrounding local community

Safeguarding

This role involves working with adults who may be vulnerable by virtue of serious illness. The successful candidate will be required to undergo an enhanced DBS check and satisfactory reference checks before appointment, and will act as, or oversee, the charity's designated safeguarding lead.

Equality, Diversity and Inclusion

Pickering is committed to equal opportunity for all and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. A copy of our Diversity, Equity and Inclusion policy is available on request.

How to Apply

Please apply by Sunday 6 September 2026. Interviews are expected to take place w/c 14 September 2026.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

Please refer to job description. 

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Supporting the Senior Analysis Officers, the Data Reporting & Analysis Officer role helps us to provide and maintain comprehensive reporting and analytics for the Income Generation team at Battersea.

Additionally, as Battersea continues the process of migrating to a new CRM (Salesforce), this role will be crucial for helping us support the fundraisers’ reporting needs during the first few months after Go-Live.

By joining our team, the successful candidate will play a key part in enhancing our data capabilities and supporting our mission to be there for every dog and cat.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 7th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): Candidates who pass the initial shortlist will be invited to perform a skills test (w/c 14th September 2026). First round interviews will be held w/c 27th September 2026

For more information about the role, please download our Recruitment pack.