It Support Jobs

A newly-created position in a rapidly expanding organisation.

As Finance & Operations Coordinator you will be a member of the small, supportive Finance and Operations team, working closely with the Senior Finance Officer, Head of Finance and the Operations & Office Manager.

Join us at a pivotal point in our history.

As we embark on a new strategic period (2026-30) together with newly-announced funding streams, you will work alongside colleagues across the whole staff team, with responsibility for:

Supporting the Finance team in managing the charity’s finances

• Process purchase ledger invoices, by prompt inputting of invoices onto Xero financial system, ensuring accuracy and compliance with policies and authorised in line with delegated authority
• Prompt processing of transactions

Supporting the setting up of weekly payment run, ensuring all payment information has been processed accurately; prompt invoice administration and timely payments to suppliers

• Processing staff and volunteers’ expenses ensuring accuracy and compliance with policies and authorised in line with delegated authority
• Recording gift aided donations on Giveclarity for claim from HMRC

Support the Operations & Office Manager in the day-to-day office operations

• Welcoming visitors to the office
• First point of contact for the Trust’s main telephone line
• Dealing with incoming / outgoing post
• Assisting H&S and housekeeping checks
• Maintaining and overseeing cleanliness and use of the London office, ordering stationery supplies, etc.
• Acting as a point of contact for contractors for regular maintenance visits

Support the External Relations Team

• Providing additional staff resources for key events, including the annual Festival at St Paul’s Cathedral, and Annual General Meeting for the Charity’s supporters

How To Apply
Click on the 'Apply via website' button to apply online. The closing date for applications is Monday 17th March 2025.

Message from the CEO

Dear candidate,

Thank you very much for your interest in the role. We are at an exciting inflection point as an organisation. Currently, we are a £6m T/O organisation with ~75 staff educating ~650 students and apprentices across our two campuses alongside a variety of short course activity. In recent years we have focused on putting the systems, processes and improved physical and digital infrastructure in place to allow us to scale our business model, and therefore our impact, rapidly.

Core to these solid foundations has been a significant improvement in our financial health in the past year following the successful completion of our capital projects and the residual impact of the covid-era falling away. With no debt, growing reserves and strengthened philanthropy relationships, we can be confident in investing in the right strategies for further growth.

To ensure we are pursuing the right strategies, we are embarking on the formulation of our new strategy for the next 5 years in Spring 2025. We will be bringing together the college's internal and external stakeholders, alongside pro bono support from Bain&Co., to set bold new goals for the next decade and a detailed roadmap for how we will meet them, specifically how we will dramatically increase the number of learners we educate and empower to become the next generation of diverse digital talent.

The Director of Finance and Operations is a pivotal role in the realisation of our renewed and heightened ambitions. Growth is only sustainable and successful when built on solid foundations and scalable infrastructure. Your role will be to ensure this is in place and continues to grow to meet our current and future needs . You will articulate the College’s financial and infrastructure development strategies in conjunction with our expert Governors and your senior leadership peers. You will then be responsible for the effective implementation of these strategies and the management of a high-performing team to execute on them in line with the College's 5 values: Collaboration, Creativity, Curiosity, Resilience and Rigour.

I hope this sounds like an exciting challenge. If it does, please read on and I very much look forward to reading your application.

Mark

Welcome to Ada!
We are searching for a dynamic, new Director of Finance and Operations as the College enters an exciting new period of growth across our Greater London and Greater Manchester regions and beyond. Ada is a high-performing specialist technical College, the first brand new Further Education College  in England since 1993. We use our deep relationships with our learners and industry partners to deliver a transformative education experience and train the next generation of diverse digital talent. We achieve top tier results and outcomes for our learners with a particular focus on recruiting learners from less privileged circumstances, ethnically diverse backgrounds and young women who are particularly under represented in the tech sector. >90% of our alumni are in employment or further education. For those in employment, 67% earn greater than the median graduate salary and 97% earn greater than the local living wage.

All our sixth form students and apprentices are passionate about tech and we are committed to  supporting them to progress onto highly skilled roles in the digital sector. In London, our specialist sixth form students consistently achieve the best BTEC Computing results in England while completing award winning work experience and live brief projects with industry partners like King Games, Deloitte and Bank of America.

In London and Manchester, we train almost 500 Higher Level and Degree Apprentices digital apprentices for 30+ companies ranging from Just Eat and Salesforce through to Deloitte and PwC as junior developers, data analysts and tech consultants. We use innovative Foundation and BSc.programmes that are developed with our employer partners and validated by the Open University with 98% of our apprentices passing and graduating successfully and progressing into permanent employment in tech.
At present, we operate from our new campuses in London in Pimlico and Manchester in Ancoats, opened in August 2023 and February 2024 respectively.

Role information 

Nature of the Role:                  0.8 or1.0 FTE. Hybrid working
Reporting to:                             Chief Executive Officer
Responsible for:                       Finance and Operations (inc. Premises, IT, Data and Impact)
Annual Salary:                           £competitive
Pension:                                      Workplace pension, employer contribution @ 10%*
Holidays:                                    30 days per annum
Location:                                     London (Pimlico) or Manchester (Ancoats)
Closing Date:                              25 March 2024. (Candidates' applications will be reviewed on a rolling basis. Early applications are advised.)

* Other options may become available in the near future

About You

Ada is looking for a talented Education Finance professional with experience of managing wider operational functions such as Data & Information, IT and premises. Leading a committed and growing team, you will be a key member of the College’s Executive Leadership Team (ELT) and work closely with Board Members. You will be laser focused on effectively managing Ada’s financial performance alongside the delivery of our digital transformation strategy and oversight of our MIS systems and data returns, ensuring our premises and IT deliver staff and students the resources they need. You will ensure our systems, processes and premises remain fit for purpose and focused on staff usability as the College grows and scales its learner volumes and impact. Our board is clear that with our fantastic new campuses delivered and improved financial health, we need to urgently grow our learner volumes and impact to realise our ambition of being a truly National College.
Experience and Ambition

A successful candidate will be able to evidence:

- An excitement for being part of the Ada’s Executive Leadership Team (ELT) and the opportunity to be a senior leader in a small, fast-growing College with ambitious plans, enviable industry links and a high performance, can-do culture. 

- A track record of successful financial management and leadership in the FE sector, or significant compensatory experience, which is easily translatable to the role 

- A track record for leading, building and managing high-performing teams

- High ethical standards and influencing skills with the ability to engage effectively with all staff across the College, the governing body, EFSA, DfE and Employer/Philanthropy partners

- Good knowledge and instincts for the basics of effective information and data management, compliance and impact measurement

- The ability to lead college-wide projects to improve our IT and digital capabilities

- A focus on being able to deliver the key resources – physical and digital – to enable our learners and staff to excel

- Strong attention to detail and a willingness to roll up their sleeves and be involved in resolving operational issues where needed.

Key Responsibilities and Accountabilities

- Provide strategic leadership and operational oversight of a robust financial, physical and digital management infrastructure for the College

- Be a collaborative, enthusiastic member of the College’s ELT, working closely with staff and Governors to help deliver our ambitious strategy

- Lead the Finance, Data, Impact, IT and Premises teams, driving high performance and effectiveness.

- Work with your team, providing timely finance and data analysis to the Board of Governors, CEO and ELT to aid strategic decision making

- Lead on effective risk management and mitigation at the College working with the Director of Operations and other relevant team members

- Working with auditors on the production of statutory accounts and oversee and effective internal audit cycle (currently outsourced). With the Audit Committee Chair and Board Clerk, lead the organisation of the Audit Committee. 

- Lead on iteratively updating and effectively implement the organisation’s digital transformation strategy

- Support the college’s emerging impact function in the delivery of cutting-edge analysis and information on our performance and how we impact the lives of our students

- Lead on strategic risk management, working with other senior leaders to maintain accurate registers and reporting regularly to the Board of Governors. 

- Lead the finance team to ensure effective treasury management, including annual budgeting, effective cash flow management and short and long term forecasting

- Maintaining and developing key relationships with all relevant external bodies

- Providing leadership to our new Impact function, ensuring that we accurately identify how we change the lives of our students and feed this back into the improvement of our offer.

- Undertaking other duties commensurate with the role as directed by the Chief Executive Officer or as delegated by the Chair of the Board.

Legislation and Compliance

• To provide leadership on ensuring that all statutory returns are accurately prepared and submitted in a timely fashion. These include the FE sector annual ESFA and ILR returns. 

• Ensure the College has adequate insurance cover at all times including employer’s liability, buildings and equipment cover, personal accident, travel insurance and other relevant cover.

• Acting as Chief Data Officer in response to GDPR requirements.

PERSON SPECIFICATION

Essential Qualifications and Experience:

• A demonstrable track record of successful financial management in an Education and Skills context

• Demonstrable experience of board-level interactions, external stakeholder management and leading and managing high-performing teams in line with Ada’s five values.

• Good working knowledge of effective: data management systems and practices, financial and management information systems, GDPR and compliance matters in a regulated organisation

• The ability to provide leadership and drive improvement across a broad range oforganisational services

• Demonstrable evidence of embedding and promoting equality, diversity, and inclusion in the workplace.

Desirable Experience:

• Accountancy Qualification, e.g. ACA, ACCA, CIPFA, CIMA.

• An understanding of the funding, regulatory and legislative environment of Colleges.

• Delivery of, or strong involvement in, organisational digital transformation.

Note: The job description is designed to provide an overview of the main duties related to the role. It is not an exhaustive list and can be varied in consultation with the post holder.

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. 

Equal Opportunities

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;

•To recognise and develop the diversity of skills and talent within its current and potential community;

• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.

Applicants with disabilities

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact us.

Sponsorship 

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to Apply

Please complete send a CV and brief Cover Letter outlining your interest and suitability for the role to us. If you have any queries in advance of applying then please also direct them to this email address.

The IOP exists to help physics and the physics community deliver on their potential for our lives, our society, our planet. 

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission. 

Here at the IOP we are looking for a Senior Data Analyst  to support us in our mission. 

What will I be doing?  

• Collecting and analysing data from a wide range of sources.

• Developing processes governing what data is collected, and how it is stored, arranged, integrated, and used; ensuring adherence to best practice in data security. 

• Developing effective taxonomies to interrogate data. 

• Designing and refining complex data workflows- primarily in Python- for project and programme work. 

• Creating static and interactive data visualisations. 

• Working with colleagues from across the organisation, as well as IOP members and partner organisations, to help design data and evidence driven approaches to key projects and activities. 

• Drawing out insights for programmes, projects, using data science techniques. 

• Providing cross-organisation technical expertise in data. 

Ideally, we hope you’ll apply if your skills include:  

Essential Criteria  

• A degree in a numerate subject or equivalent 

• Data analysis skills obtained through educational programs or equivalent experience- particularly in statistical and machine learning techniques. 

• Programming skills obtained through educational programmes or experience- preferably in python. 

• Experience designing efficiently coded data pipelines to allow for analysis of datasets. 

• Experience analysing structured/unstructured datasets, detecting issues & providing solutions. 

• Experience interpreting and presenting data for reporting and interactive visualisations. 

• An ability to communicate technical information clearly to a non-technical audience. 

• Experience of measuring and reporting back on project targets and success criteria. 

• The ability to work co-operatively with others to achieve common goals; the confidence to listen and understand. 

• The ability to work with low supervision, prioritise workload, and handle multiple tasks to a high standard and within deadlines 

Nice to have  

• An understanding of the science research and funding landscape in the UK and Ireland. 

• Data visualisation experience in Power BI & Tableau 

• Familiarity with Github 

• Understanding of cloud computing techniques 

• Influencing skills – the ability to bring others to your way of thinking diplomatically 

• Project management experience 

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!   

How will I be working?  

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.  

Why should I want to work for the IOP?  

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.  

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including: 

• An excellent pension scheme - (up to 12% company contribution) 

• Private medical insurance, gym membership, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme

• Floating bank holidays

• Generous annual leave (25 days starting as a standard) 

• Flexible working and much more!   

To apply for this role and to view more role specifics please click the link below, best of luck with your applications!

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. 

As Regional Support Officer you will provide full administrative services to a team that is geographically dispersed across the region. You will manage financial process and ensure compliance with organisational policies regarding GDPR, health and safety, including undertaking risk assessments. You will support the set up and delivery of both face to face and online events. Crucially as first point of contact for the team you will provide excellent customer service to members of the public.

As Regional Support Officer you will be self-motivated with the ability to prioritise a varied workload. You will have proven experience of office admin systems, excellent IT skills, including use of CRM/data management systems and online platforms. You will be someone who can work effectively with colleagues, understanding their administrative needs and responding positively. You will have experience of organising online and face to face events. You will have excellent customer service experience and able to engage with a diverse range of people and be willing to travel across the region to support events and other activity.

Job Title: Technology Operations Officer

Location: This is a hybrid role, with 2 days per week required at our Vauxhall Offices, including Monday and Thursday, but otherwise to be agreed with the line manager
Salary: £33,188 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

The Technology department in Refuge supports our work with survivors of domestic abuse by providing the technology, systems and tools used by our colleagues.

Through our suppliers we provide core technology infrastructure including laptops, mobile phones, internet access, printers and telephony to our Refuges and other frontline Services.  

You will ensure that colleagues have the equipment and technology infrastructure they need to carry out their roles.  Day to day, you’ll manage our telephone, broadband and printer suppliers, working to reduce costs and make sure that Refuge gets the service it is paying for.  You will lead on projects to improve our technology infrastructure, delivering cost savings and service improvements through our suppliers.

Some of the work is administrative, ordering mobile phones, arranging shipping and keeping inventories up to date, but there is a real opportunity to improve the service we provide by delivering improvements to infrastructure and managing key suppliers to get value for money.  This role requires supplier and project management expertise, but no specific technology related expertise beyond that of a capable user is necessary.

This is a great opportunity make a significant contribution to improving the way the Technology department supports Refuge in its vital work with women and children.

Closing Date: 09:00am 10 March 2025

Interview Date: 18 March 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you seeking a challenging Contract opportunity? Would you like to utilise your strong IT, systems and customer service experience and join a leading UK Charity?

We are looking for a Support Analyst to join our busy Service Desk team on a 12 month fixed term contract basis, covering maternity leave.

Reporting to our Service Desk Team Leader and working as a key member of the wider Service Delivery team, this role will see you as the first point of contact for all customer support incidents, requests and problems. Your focus will be to deliver operational excellence through providing technical support to all RBL staff and volunteers ensuring all enquiries are handled consistently and efficiently with a strong focus on customer service.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Service Desk operates as a cohesive unit, frequently collaborating with various parts of the organisation. In your day-to-day activities, you will engage with everyone from CX to volunteers. Key responsibilities will include:

- Act as the contact point for customers seeking technical assistance in person, over the phone, e-mail or via chat
- Provide when on-site, technical support in person to a broad range of reported incidents which cannot be resolved remotely. 
- Prioritise and manage workload effectively, managing several open incidents/problems concurrently while ensuring every customer receives the highest levels of service
- Escalate unresolved enquiries as necessary to the next line of technical support and work collaboratively to resolve issue for the customer
- Liaise with 3rd parties and suppliers as appropriate to resolve technical problems and in the management of other peripheral equipment

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

To act as an enthusiastic ambassador for the charity; building strong relationships across a variety of networks to support and develop the public presence of the charity and community fundraising income. The role may involve evening and weekend working to support community fundraising activities and events, and working hours are flexible to reflect this.

Key Duties

Fundraising:

• Be the primary point of contact for new and existing supporters.
• Proactively look for opportunities to support and develop local fundraising initiatives.
• Develop and deliver a varied range of fundraising activities to a range of audiences, including events and campaigns.
• Act as an ambassador for the charity with local community groups and organisations.
• Work with the wider team to develop relationships with local businesses and corporate partners.
• Work to set targets and generate income. Work with the wider team to recruit and support local fundraising volunteers.
• Maintain up to date records of communication with funders; income generated and how this compares to budget.
• Keep up to date with the latest fundraising trends, regulations and news.

Marketing & Communications:

• Develop the charity’s public presence and brand.
• Produce marketing materials to represent the charity and its projects, including online newsletters, print media and merchandise.
• Manage the charity’s digital content including social media channels and website.
• Support with e-commerce and support the enterprise team to maximise opportunities.
• Represent the organisation at networking events, meetings and other outside events, as necessary.

Other:

• Supporting other members of the team to deliver activities; including, but not limited to, activity days and evening clubs.
• To help develop new and innovative ideas to help our target groups and meet our charitable objectives.
• To carry out any other duties within the general scope of the post, as directed by your line manager/the Co-Directors.
• Every Yellow Submarine employee is required to uphold equal opportunities and anti-oppressive practice; whilst upholding safeguarding policies and procedures as set out by the organisation.

Requirements

Qualifications:

• Have a sound education to A-level standard or equivalent.

Experience:

• Experience of supporting community fundraisers; have a good understanding of community and events fundraising and supporter care.
• Experience of developing marketing materials in a variety of mediums.
• Be adept in using a variety of social media channels and platforms.

Skills:

• Demonstrate excellent communication skills (verbal and written) and the ability to represent the charity in a variety of settings.
• Be able to prioritise and demonstrate excellent planning, organisational and time management skills.
• Excellent IT skills in a variety of website platforms and applications which should include Microsoft Office, Wix and WordPress.
• Ability to identify needs and set up new systems and procedures

Personal Attributes:

• Full, clean UK driving license.
• Be able to ‘get on’ with people from all walks of life and a ‘Can do’ attitude.
• Be able to handle situations with tact, sensitivity and compassion.
• Have commitment and a conscientious approach to work.
• Have a responsive and helpful manner.
• Have the self-confidence and self-reliance to undertake the role.
• Have a proven reliability, excellent time keeping and attendance record.
• Be able to work under pressure.
• Be confidential.
• Be able to work as part of a team.
• A willingness to undertake training where necessary.

Hours: Part-time, 22.5 hours per week
Location: Citizens Advice Hammersmith & Fulham sites, with the potential for hybrid working after the probation period
Salary Range: £19500 (pro-rata full time salary £32500)
Type of Contract: Initial one-year contract, with permanent contract on completion of a year’s service

Citizens Advice Hammersmith & Fulham (CAHF), is part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Support Services Manager,

This is a fantastic opportunity for an individual with experience of delivering an Office Manager/Administrative/Officer role at a senior level. We are seeking someone who can effi ciently support key functions: Finance, HR Support, admin, recruitment, procurement of offi ce supplies and oversee IT support. This is a key role which requires an organised approach, a can-do attitude and the ability to work across a diverse team of paid and volunteer staff.

As a member of CAHF’s Leadership team, the Support Services Manager will work collaboratively with the team to deliver CAHF’s operational goals and strategic vision.

The role requires:

• Experience of delivering a senior administrative role supporting a range of office functions (HR, Recruitment, Finance Health and Safety, ICT)
• Good communication skills both verbally and in writing, including ability to take accurate minutes
• IT competency with experience of liaising with IT suppliers and helpdesk and familiarity with social media technologies
• The ability to prioritise tasks, meet deadlines and organise and manage time effectively under their own initiative
• Flexible approach to work
• Strong interpersonal skills with the ability to work collaboratively and build positive relationships with all levels of the organisation

Why Work with Us?

We are committed to fostering an inclusive, diverse workplace where everyone can thrive. Join a team where your leadership will make a real impact. We offer:

• Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service
• Paid service closure days between Christmas and New Year
• Hybrid working upon completion of the probation period, where possible
• Access to our in-house learning platform, Skill, for career and role development
• Personal development opportunities through our Network Equity Groups
• 24/7 employee support through our wellbeing service
• Ongoing performance management and training development

Understanding of charity regulation and governance is beneficial, but not essential.
To find out more please visit our website via the apply button.

Closing Date: Midnight Sunday 2nd March 2025
Interview Date: Week beginning 3rd March 2025

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

Reporting to the Financial Controller, the role of the Income Processing and Sales Ledger Officer is to support the day to day operation of the Finance and Fundraising functions, which are essential to our ability to deliver on our charitable objectives.

In this role you will be responsible for managing and processing donations, processing of other income and receipts, completion of income side bank reconciliations, management of aged debtors and other sales ledger related tasks, processing of Direct Debits, plus completion of other ad-hoc tasks and provision of general administration support.

The successful candidate will need be able to work to deadlines and have strong basic skills in admin, organisation, and IT. The nature of the role requires someone who is able to manage confidential data, is highly numerate and is a problem solver.

This role would best suit someone with previous related experience and knowledge of working in finance, accounting and administration, ideally bringing existing sales ledger knowledge, however applications are also welcomed from those with the required basic skills

The successful candidate will benefit from an attractive benefits package and will receive all the support needed to succeed, including a full induction, continuing professional training where appropriate and regular 1-2-1s with your line manager.

Pleaaw refer our detailed job description for more information about the role.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. This role requires an average 2.5 days a week in the office minimum (115 days minimum per year) given the nature of the job. There will be in blocks in the fundraising area, mainly around appeals (3 or 4 blocks a year), where the successful candidate be expected to come into the office 7 or 8 days in a row.

Apart from that, Tuesdays are our anchor days where every staff member is expected to be at the office. The 115 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via CharityJob. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 28 February 2025. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

We are looking to recruit an experienced individual with a strong background in operations and office management, financial management, human resources, and some experience of communications to play a central role within our small but dynamic team. The role focuses on developing and overseeing the smooth running of our internal systems and processes, ensuring financial, legal and regulatory compliance, developing and managing a database to monitor the implementation of our strategic plan, and managing risk. 

ILP is a network of talented and passionate pro bono lawyers drawn from diverse countries and cultures across the globe. We mobilise teams of legal experts to support the policy and legal needs of marginalised communities, their governments, and their social movement organisations. Our partners are civil society organisations, governments, community groups and investigative journalists. 

The Operations Manager role combines governance, human resources, financial management and operational delivery, with some involvement in communications. Working closely with the Executive Director and external bookkeepers, you will be critical in ensuring that all legal, regulatory and statutory requirements of the charity are met, in addition to delivering accurate financial management, and carrying out key HR functions. You will lead on general office management, including IT systems, events and logistics, and be responsible for some communications functions, including managing ILP’s website and social media.  

This is a broad and varied role of critical importance to the smooth and effective running of the charity.

Please download our application pack for more details including the full role description and candidate profile.

ILP is an equal opportunities employer. The current Operations Manager is available to answer any questions about the role.

About Us
We're a small but ambitious charity with big plans for growth. Our team is filled with passionate, skilled individuals, but our tech expertise is still in its early stages. As we expand, we're looking for a Tech and Systems Manager to help us scale and streamline our technology, supporting every department and ensuring our systems work seamlessly together.

This is a unique opportunity to make a real impact in a growing charity, combining your tech skills with a mission-driven environment.

The Role
In this hands-on role, you'll manage and maintain the technology systems that support our organisation. Your work will help ensure our platforms work well together and can scale as we grow. You'll troubleshoot issues, make improvements, and keep our tech running smoothly. Working closely with the Senior Leadership Team, you'll play a key role in delivering important IT projects, managing system integrations, and ensuring everything operates efficiently.

Key Responsibilities:

· Tech & Systems Management:

o Audit and maintain our IT systems, troubleshooting issues and liaising with external support providers when necessary.

o Ensure software, network updates, and licenses are kept up-to-date.

o Provide ongoing support and training to the team on IT systems and maintenance.

· CRM & Data Warehouse Management:

o Build and maintain automations and integrations between internal tools.

o Manage our Data Warehouse, ensuring all integrations are functional and scalable.

o Support the team with CRM management and related system integrations.

· Project Management:

o Lead or assist in ad-hoc tech and IT systems projects as required by the Senior Leadership Team.

o Work with external agencies and suppliers to deliver on tech-related projects.

o Support us to work with AI effectively.

· Governance & Compliance:

o Maintain accurate governance, risk, and compliance records.

o Support the Chief Executive and Senior Leadership Team with any necessary tech-related governance tasks.

o Maintain system security and safeguarding

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

This exciting new role will be instrumental in supporting the provision and development of effective, efficient and optimized utilisation of data across the organisation, primarily using PowerBI.Working closely with the fundraising teams you will ensure they are receiving the correct insight to drive income and supporter growth.  Alongside the Insight Manager you will initially assist in moving MAF UK’s data model and reports to a Fabric data warehouse.  The data warehouse will become the single source of truth and the basis for all of MAF UK’s reporting needs.

In addition you will also have the opportunity to work on integration projects as MAF looks to bring data together in a unified way.

On the job training will be provided and there is potential for the job holder to undertake a data apprenticeship using the government funding scheme.

As the Data Analyst you will be responsible for

Enhancing PowerBI Reporting by:

• Maintaining the suite of self-service KPI reports for MAF UK via PowerBI and improve on this as required
• Owning the Quarterly Dashboard and ensure linked reports are fit for purpose
• Being proactive in delivering hands-on support to the Fundraising teams to help user adoption and understanding
• Gaining contextual knowledge of the Fundraising teams to be able to propose new reporting solutions to help campaign monitoring and drive increased income
• Ensuring the Fundraising teams are empowered to make strategic data-driven decisions and be prepared to respond to queries in a timely manner. This will include the use of third party data enrichment tools
• Building strong interpersonal relationships throughout the organisation to promote the confidence of the data team’s output
• Being proactive in setting up regular meetings with key stakeholders in discussing their reporting and analytical requirements
• Keeping up to date with PBI Product development
• Contribute to the design of data collection, criteria and maintenance aspects of new projects ensuring that data collected is adequate, of good quality, and matches what was sought
• Helping explain complex data processes to staff in a way that can be understood across the organisation and with the purpose of providing clarity

Supporting the Fabric Data Warehouse development by:

• Building knowledge of the MAF UK Fabric environment and assist the development as directed by the Insight Manager
• Being a confident deputy to the Insight Manager to troubleshoot and resolve issues as required
• Gathering requirements around a unified data model across MAF organisations and deliver a solution

Additional Tasks include:
 

• Develop and maintain a comprehensive knowledge and understanding of the existing D365 Configuration and system integrations within MAF UK.
• Monitor and maintain D365 usage, such as data cleansing and de-duplication, in collaboration with other team members
• Assist with data imports and be proactive in seeking data processing efficiencies across the organisation
• Working with other team members to ensure the Retention Policy is adhered to and is fit for purpose
• Other tasks as may reasonably be allocated from time to time by the MAF UK Senior Leadership Team
• Provide technical support for communal staff prayer and communications meetings
• Ensure that all information, utilised and disseminated by MAF UK is done according to all legislative and regulatory requirements (e.g. EU General Data Protection Regulation; Data Protection Act 2018).

Responsibilities common to all staff:

• Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
• To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
• To keep line manager informed of all relevant and timely information.
• At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
• To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.

Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation.

Essential Requirements

Experience

• Role-linked degree or educated to A-level or equivalent with relevant experience as noted below
• Experience of using Microsoft applications, including PowerBI
• Experience of modelling data
• Experience of analysing data and presenting complex results in a way that can be understood by non-technical staff and volunteers.

Skills and Abilities

• Proactive in investigating, understanding and resolving issues
• Ability to develop and present clear and concise reports which can be understood by non-technical users.
• Build and maintain strong relationships with senior members of the fundraising teams
• Proactive in moving projects forward and setting up meetings with relevant parties
• Confidence in pushing back where demands are unreasonable yet being accommodating to all requests
• Ability to translate business needs into appropriate data solutions.
• Ability to work as part of a team to achieve identified objectives, and to work independently as required
• Excellent understanding of relevant concepts in information governance (e.g. Data Protection Act 2018, EU General Data Protection Regulation).
• Ability to build a positive, committed atmosphere among teams.

Personal Qualities

Committed and mature evangelical Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation

Desirable Requirements

• Experience of work with Microsoft Fabric, Dynamics D365, ClickDimensions
• Experience of using coding languages such as Power Query M, DAX, SQL

We are seeking a skilled and dedicated Operations and Office Coordinator to join our growing team and contribute to our mission of supporting individuals affected by spinal cord injuries.

This isn't just an administrative role! As an Operations and Office Coordinator at Back Up, your primary objective is to provide comprehensive operational support while fostering a positive and efficient workplace for the team. This pivotal role extends beyond administrative duties—whether it's liaising with IT to prepare laptops or conducting Health & Safety inductions for new joiners, you ensure a smooth transition for new staff members. Additionally, you will be responsible for keeping health and safety protocols up to date and managing the office to be a great workplace for the team. Your diligent efforts directly contribute to the effective management of services within the charity, furthering its mission to empower individuals impacted by spinal cord injury by delivering services that promote confidence, independence, and positive adjustment.

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience, and potential to apply.

About us:

At Back Up, we inspire people affected by spinal cord injury to get the most out of life. Each year, we reach over 1,000 people with our award-winning services that are designed and delivered by people affected by spinal cord injury.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive, and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

How to apply

Please apply by emailing recruitment @ backuptrust . org . uk  with:

· A CV and two referees, one of whom should be your present or most recent employer. We will contact them after interview.

· A (maximum) two side A4 supporting statement (saying why you want the job and explaining how you fit the person specification). This statement is crucial; CVs alone will not be accepted.

· A completed equal opportunities form (this is optional)

Please note, if you do not provide a covering letter your application will not be considered. 

We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.

We are actively interviewing so we reserve the right to close the vacancy when we find the right candidate.