Jobs

Job Title: Member and Supporter Experience Coordinator

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London), 1 day minimum a week in office in London Bridge.

This role is open to both full-time applicants and part-time applicants, happy to do a job-share.

*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Please note that interviews will be held on the 20th March in person.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience.
• Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience.
• Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post

The Person

Knowledge, Skills and Experience

Essential:

Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment

Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.

A high standard of organisational skills with the ability to effectively prioritise and manage own workload.

Excellent interpersonal and communication skills, including the ability to write to a high standard.

Strong numerical skills and the ability to use and interpret data.

Ability to adapt style, tone and content to a relevant audience.

Experience delivering excellent supporter or customer care (minimum 2 years’)

A team player, able to develop collaborative, strong and effective working relationships.

Innovative and solutions-focussed with the ability to build knowledge and learn new skills. 

• Proven experience using a CRM and customer service management systems (e.g. Salesforce) to manage and analyse supporter interactions.
• Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards.
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working in a supporter-focused, fundraising or membership-based environment is a plus. Candidates from subscription-based services are also encouraged to apply.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Desirable:

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team

This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.

They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.

This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.

You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis. You will be recruiting a team of Contactless Fundraising Volunteers to support the Regions with their Contactless Giving targets.

Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the East & West Midlands region.

There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.

As a remote worker you will be assigned one of our main hub spaces as as your formal base

Relevant hubs include:  Birmingham, Hatton & Ellesmere Port.

Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.

The regularity & flexibility of travel will be discussed further at interview stage. 

Knowledge, Skills/Qualifications & Experience

Key Accountabilities: 

• Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
• Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
• Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
• Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
• Recruit and manage a team of Contactless Giving Volunteers
• Adhere to the IOF and Fundraising Regulator Code of conduct.
• Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
• Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particularly around Contactless Giving.
• Clear, regular and timely communication with the Team and all members of the senior management team.
• Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
• Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
• Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
• Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.

Skills, knowledge & experience:

Practical: 

• Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
• Customer service experience is desirable.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Knowledge in fundraising is desirable but not essential
• Experience working with Volunteers is desirable
• Support for the Canal & River Trust’s aims and vision.
• Passion for the waterways, canals and blue spaces is desirable but in no way essential.
• Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future. 
• Drivers license and access to vehicle with business insurance is essential.

General:

• Excellent communication skills.
• Excellent interpersonal skills
• Highly self-motivated and hard working.
• Ability to work to and self-manage targets.
• Ability to adapt to working in varying locations and demonstrate flexibility.
• Confident with MS Office applications and quick learner at using a range of digital platforms.
• Understanding of GDPR and handling data sensitively

The Events team sits within the Insight and Strategic Development team whose purpose is to maximise Alzheimer’s Research UK’s income by driving collaborative, efficient and sustainable ways of working. This team of experts works alongside the whole organisation and is fundamental to the delivery of our ambition.

The Events Officer will work closely with the Events Manager in the development and delivery of a first-class events programme for Alzheimer’s Research UK, ensuring a consistent, professional, and highly engaging supporter experience. This role involves management of events, as well as supporting other teams across the fundraising directorate on their events scoping, planning and delivery.

 

Main duties and responsibilities of the role:

· Responsible for the development, management, delivery and evaluation of events within the Events Calendar, including dinners, receptions, webinars and other events as required

· Support in management and delivery of events managed by other members of Events team as required.

· Work alongside the Events Manager and the conference working group on developing, management and delivering of the Research Conference.

· Work alongside the Events Executive to ensure the Events inbox is utilised and RSVPs are responded to in a timely manner

· Responsible for team use of the databases including Salesforce and EventsAir, by monitoring and reporting on events activity

· Undertake any other relevant duties and projects delegated by the Events Manager in line with the responsibilities of the post

· To brief the senior leadership team, scientists, clinicians, speakers, staff and volunteers ahead of each event

· Regular attendance at events; this will include some travel and work outside of ordinary working hours

 

What we are looking for:

· Experience in the events industry, both online and in-person

· Planning and delivery of online events via Zoom, Teams or similar.

· Confident working with computers, extensive knowledge of Word, Excel and Outlook

· Co-ordinating projects or events, particularly large-scale events of 200+ attendees.

· Delivering activity against and monitoring a budget.

· Excellent project management skills

· Ability to prioritise and effectively manage multiple tasks.

· Excellent attention to detail.

· Strong communication skills, both written and verbal; with a natural ability to articulate ideas, problems and solutions

· Good interpersonal skills, ability to interact with different stakeholders and significant stakeholder management experience.

· Strong organisational and analytical skills.

· Able to use creativity, innovation and resourcefulness to identify opportunities.

· Collaborative, sharing knowledge and ideas with colleagues.

· A team player, you work well as part of a team as well as being proactive and work independently.

· Flexibility and adaptability within the role when required.

· Willingness and ability to work at events, often outside of core working hours.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £28,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd March 2025, with interviews likely to be held week commencing the 10th March 2025. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised. Please however note we are unable to anonymise the application question which you are required to complete. When answering this question please remove any personal information, including your name. All questions answered as part of your application are also anonymised and not shared with the hiring panel. The hiring panel will only be made aware of your name and address once you are invited for an interview. Should you need any adjustments at either the application or interview stage, then please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

The School of Philosophy and Economic Science is recruiting for a full-time Management Accountant to work within our lively and vibrant educational charity, providing Practical Philosophy and Economics courses to adults, based in Central London.

Reporting to the Head of Finance, the Management Accountant will manage a wide range of the organisation's financial matters and deputise for the Head of Finance, with particular attention given to the upcoming project to replace our CRM/accounting system. A key responsibility of this role is overseeing the year-end process and external audit. This includes working closely with our national branch volunteers to draft consolidated financial statements for the group. You would also support the Head of Finance throughout the annual budgeting process, including collation and preparation of budgets, and attend the budget presentations to the Trustees. The Management Accountant is also responsible for regularly producing the Management Accounts of the charity, comparing actual financial performance to the budget and prior year and explaining variances.

The Person

• Energetic and problem-solving.
• Qualified Accountant: ACA, ICAS, ACCA or CIMA.
• Minimum of two years’ accountancy experience.
• Experience in preparing full set of consolidated financial statements in medium-sized organisations (Turnover £1m+) with national branches and subsidiaries, ideally for a charity.
• Strong Excel skills. Proven experience in handling a large amount of data in spreadsheets.

Annual leave is 28 days per year (plus time off between Christmas and the New Year) with a 7% (of gross salary) employer's contribution to our pension plan. This role is based three days working from home, two days a week at our office in W1.

Interviews will be in two stages and will include a test in Excel. Please see below for the full Job Description and Person Specification.

Deadline

The closing date for applications is Friday 14 March 2025 but we will begin interviewing as we receive suitable applications.

About the organisation

The School of Philosophy and Economic Science is a registered educational charity dedicated to promoting the study of natural laws governing relations in human society. This is done mainly by providing evening and Saturday courses for adults in Practical Philosophy and Economics with Justice. 

About The Role
Contract: 6 Month Fixed Term
Are you an Accounts Payable expert, looking to use your skills to help address the biggest health issue in the UK today?  
Following the recent implementation of a new finance system (Unit4/ Agresso), we are looking for a P2P Lead to support the Financial Transactions Manager to further embed those enhanced processes in the organisation and ensure a high quality P2P experience for all. 
The P2P Lead will manage the end-to-end P2P process, ensuring efficiency, accuracy and compliance with policies and building strong relationships with internal and external stakeholders. The role will provide training and hands on support to colleagues across the organisation (from onboarding a supplier all the way through to a goods receipt on the purchase order and payment of supplier invoice) and lead on the resolution of escalated queries. 
The ideal candidate will have managed a transactional team and have significant demonstrable experience of the whole Purchase to Pay cycle. Lived experience of significant finance system and process change is essential.  They will also be a team player  possessing excellent people skills to support the successful transfer of that knowledge.
You will be responsible for:

- Delivering training to departments or individuals on the end-to-end P2P process
- Actively monitoring progress of transactions through workflow and hands on management of urgent issues through to resolution
- Working closely with colleagues in all directorates to successfully embed and improve the P2P process

The role is remote. You may be required to travel to attend some meetings , so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our flagship offices.
About you

- Extensive experience in an Accounts Payable manager role or similar with in-depth knowledge of P2P procedures
- Industry experience in an organisation of similar size, scale, and complexity
- Experience delivering training to a wide range of audiences
- Experience and knowledge of Unit4 ERPx or equivalent system
- IT literate with strong Microsoft Excel skills

Person Specification

- Strong verbal and written communication skills to liaise with a diverse range of stakeholders, providing outstanding customer service
- Works collaboratively and able to prioritise your workload effectively and remain solutions focused
- Self-motivated and capable of handling multiple tasks
- Consistently displays close attention to detail

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Location (UK): Office Hybrid* - London
Hours: Full-time, 35 hours per week 
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Occasional travel to our Chesterfield office

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are responsible for brand, marketing, communications and content together with targeted income propositions. The Income and Engagement Directorate drives action across audiences to deliver the income that funds the charity’s work and the income growth that funds its ambitions.

We play a key role in transforming awareness of arthritis, building the charity's profile and develop a strong, active and loyal community of support.

About the role

Working in partnership with the Designer and Senior Copywriter, the Copywriter will lead the development of creative concepts and the application of our brand’s identity and tone of voice across high impact branded collateral, and on and offline executions.

You are confident in developing and delivering tools to train colleagues in using TOV and overseeing the creative quality of all copy across the charity.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Absorb and champion the Tone of Voice and brand, being able to apply it and help teams across the organisation understand how the Tone of Voice helps us to achieve our strategic objectives.
• Develop and deliver tools to train colleagues in using the Tone of Voice so everyone at Versus Arthritis can use it with confidence.  
• Review existing copy giving constructive feedback and showing how the Tone of Voice can be used to embed our brand and our values. 
• Draft original copy for long and short formats including brochures, web copy, social media, information booklets and reports, applying understanding of how people with arthritis use these resources and interact with copy.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job Title: Housing Access Officer - known internally as Housing Procurement Officer

Location: Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT. Maximum of two days per week working from home may be considered in line with Crisis’ Hybrid Working Policy

About the role

You’ll join our London Wide Services at an exciting time, helping to deliver an outstanding pan London property access service across the private and social rented sector and contributing to the delivery of Housing First. Working alongside a variety of services across the organisation, you will identify housing opportunities, negotiate new partnerships, nurture existing relationships, and strive to establish routes into sustainable housing for people who have experienced homelessness by working with Landlords across London.

It’s a role requiring a creative approach and strong negotiation skills as you partner with both Landlords and Crisis’ Client Services. You will be responsible for bringing two sectors together and ensuring the interest of everyone involved are looked after, supporting the creation of tenancies that end people’s homelessness. The role is spanning London, and you will work collaboratively with our services in Brent and Croydon to ensure tenants receive the support they need to sustain their homes. There is scope for development of the role and plenty of support. It’s a fantastic opportunity!

Crisis has recently launched a brand-new lettings agency, in partnership with Homes for Good – Scotland’s award-winning social enterprise letting agency. We envisage the housing access roles working closely with the new business.

About you

Understanding of housing law is essential along with the ability to develop, build and maintain key relationships.

Crisis are looking for a talented, motivated individual to join the Housing Access Team in London who wants to use their skills and experience working with landlords in the private sector, accessing accommodation to help end homelessness for the people we support.

With in-depth knowledge of the housing market in London, its unique challenges and opportunities and possessing excellent interpersonal skills which will support them to negotiate with landlords and access good quality affordable accommodation for our members. Thorough understanding of landlord’s legal responsibilities is essential coupled with insight into the needs of people experiencing homelessness and the challenges and stigma they face accessing good quality affordable accommodation.

A good understanding of the benefits system and how it relates to housing is key along with an ability to work alongside colleagues directly supporting people experiencing homelessness to ensure they are supported into sustainable tenancies, so their homelessness is ended for good.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 March 2025 23:55

Interview process: Competency-based interview

Interviews will be held on Tuesday 11 March 2025 at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 16th March (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late March

Start date in role: Late April / early May 2025

 Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

 Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

 Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

 What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

 Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

The Research Officer will work on TASO’s Research and Evaluation programme to develop a better understanding of what works to support widening participation and student success. Under the guidance of a Research Manager, the Research Officer will be involved in a wide range of research and evaluation activities.

One key focus will be to work with the Research Manager to deliver impact evaluation projects with project partners (namely higher education providers). These typically involve randomised controlled trials (RCTs) or quasi experimental designed (QEDs), but also include theories of change and qualitative research methods.

The Officer may also help commission new projects designed to develop evaluation guidance for practitioners, evaluators and researchers from multiple institutions. They will work across these projects to manage and monitor progress, collate findings, analyse data and help steer the overall programme of work. They may also undertake internal research projects themselves, including synthesis of secondary research; conducting qualitative, quantitative and/or survey research.

The role will involve substantial stakeholder management, liaison with various interested parties outside TASO, convening of stakeholder groups and supporting training sessions. The Research Officer will have strong communication skills and be able to convey their findings, including complex quantitative information and advanced evaluation methods (particularly causal impact evaluation methods), clearly and will support TASO to influence broader policy discussion. They will work both independently and—on more complex tasks—under supervision.

• Remuneration: Starting salary £36,383 per annum
• Location: Central London. This post will be hybrid with the expectation that the post holder will be in the office two days a week in addition to attending office-based project meetings. Candidates must have the right to work in the UK.
• Holiday: 27 days per year, plus public/bank holidays.
• Pension: Employer contribution 8%

How to apply

Please visit our website to see the full job description and personal specification. To apply, submit your CV and the completed application form.

The deadline for applications is on Monday 10 March, 09:00 (GMT).

Interviews are expected to be held during w/c 24 March, and candidates will be issued a task to complete in advance. 

Prospectus are excited to be working with our client to help them recruit for a Fundraising Manager to join their fundraising team in Bristol. The organisation was set up in December 2003 to ensure that bereaved children and their families receive the best possible support following the death of a loved one. They are a leading UK bereavement charity, providing free, professional services and support to more than 3,000 bereaved children, young people and their families a year. They predominantly work in London, but also in Bristol and Essex, and provide a national reach through their helpline ‘grieftalk’ and through the distribution of Grief Relief Kits.

The role is offered on a permanent full-time basis with a salary of £35,000 to £37,000 per annum with a flexible hybrid working model between home and their Bristol Hub.  

The post holder will manage and deliver support to volunteer fundraisers, community groups, individuals, and corporates in the South-West. They will focus on maximizing opportunities and ensuring outstanding supporter care while raising awareness of the charity's work. The post holder will support the delivery of a series of exciting fundraising events, including the biennial Gala Dinner, Golf Day, and Comedy Night. By working closely with supporters, corporates, and event participants, they will strive to exceed expectations, inspire continued giving, and encourage recommendations to others.

They are looking for someone with demonstrable experience in fundraising with a track record of managing corporate and community partnerships. They are looking for a candidate with demonstrable experience in identifying new business opportunities and delivering events. The ideal candidate will have a personal interest to develop knowledge and understanding of childhood bereavement and the organisation's services, as well as their costs and funding needs, to be able to talk confidently with a wide range of stakeholders. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Credit Controller
Location: Whitechapel, hybrid working with 1 day per week (Tuesday) in the office and the rest working from home
Job Type: Temporary for 8 weeks

Pay: £18.75 per hour plus £2.26 per hour holiday pay

Working hours: 9am - 6pm, Monday to Friday

Immediate start essential

Charity People are working with a non-profit organisation which advocates for businesses that prioritise social and environmental impact. It fosters global collaboration, promotes equitable systems, and redefines business success to benefit all. We are seeking a proactive and detail-oriented Temporary Credit Controller to join their finance team to support with a backlog.

You will be responsible for supporting credit control processes, ensuring timely collection of outstanding debts, and maintaining strong customer relationships. This role requires excellent communication skills, as well as a strong understanding of credit management principles.

Key Responsibilities:

• Chase outstanding invoices via phone, email, and written correspondence to ensure timely payments.
• Monitor customer accounts to identify overdue payments and take appropriate action.
• Maintain accurate records of all credit control activities, including follow-ups and payment commitments.
• Investigate and resolve customer disputes related to invoicing and payments.
• Liaise with internal departments to ensure accurate invoicing and payment allocations.

Key Requirements:

• Proven experience in a credit control or accounts receivable role.
• Strong understanding of credit management principles and best practices.
• Excellent communication and negotiation skills.
• High attention to detail and strong analytical skills.
• Ability to work independently and manage workload effectively.
• Experience working in a fast-paced environment with tight deadlines.

How to Apply:

If you're excited about this opportunity and meet the requirements, please send your CV as soon as possible. Applications are reviewed on an ongoing basis, so don't delay in applying!

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We know that greater diversity leads to greater results for the charities we work with.

Working within the Campaigns and Policy department, the Offshore Industries Coordinator is on the frontline of WDC’s efforts to safeguard the world’s ocean to ensure whales and dolphins are protected from harmful offshore industries. In this crucial role, you will be supporting the delivery of efforts aimed at changing business practices and government policies so that cetaceans are fully protected from anthropogenic activities. For example, vessel strikes from shipping and boat races, noise cause by offshore developments and ships, and deep sea mining. You need to have experience in identifying opportunities to successfully influence and persuade at a political and industry level and have endless energy to engage with a range of stakeholders positively and proactively.

We are seeking a dedicated and experienced Interim HR Operations Manager to join a non-profit organisation based in South London. In this role you will lead on the delivery of all HR Operational activities including administration of end-to-end payroll, compensation, benefits, reward, HRIS (iTrent) and reporting to ensure the smooth operation of HR processes.

As our HR Operations Manager you will be responsible for the annual benefit renewals and day to day supplier management of the benefit providers and administration of reward and recognition, whilst managing the flexible benefit programme, the annual cyclical benefit enrolment and maintaining supplier relationships and contracts. You will be our lead on negotiations on benefits, both resolving escalated benefit-related queries, and working with the flexible benefits provider to address monthly operational matters. Your role will have oversight of completing new starter administration for the Company Pension Schemes (DB and DC) and pension arrangements and you will lead key annual reward events, such as the annual salary and bonus review, annual refresh of benefits platform, total reward statements, and Pension and Tax Events.

This role also has responsibility for management of the data on the HRIS (iTrent), maintaining accurate employee records and data, annual audits are complied with and supporting the HR Systems Specialist with payroll and ad-hoc reporting. You will be accountable for ensuring the end-to-end payroll process is efficient and effective, meeting all payroll deadlines. You will oversee the team in performing all payroll year-end activity requirements and be responsible for the final reviews of data, compiling the final set of reports for Head of HR authorisation.

Collaboration with the HR Systems Specialist is essential to ensure the effectiveness and efficiency of the HRIS and management of data, maintaining accurate employee records. You will also assist the Head of HR and Head of Data on HRIS improvement projects, identifying opportunities to enhance service delivery through process enhancements and leveraging HR technology.

Self Employed - Neonatal Lead

For Tower Hamlets, Waltham Forest, and Newham Maternity and Neonatal Voices Partnership (MNVP)

Salary: £15 per hour, with reimbursement of childcare and travel expenses (subject to policy)

Length of Contract: Fixed-Term Contract Until March 2026 (subject to extension)

Reports to: MNVP Project Manager – Healthwatch Newham

Hours per week: 30 hours per week across three boroughs, Monday to Friday (flexible working hours)

Based at: Home based, with meetings within Barts Health NHS Trust and frequent travel in community

Review: There will be an initial review after two months to ensure mutual alignment with the contract.

Overview

Barts Health NHS Trust provides neonatal and maternity care for women and birthing people and their babies each year across Tower Hamlets, Newham, and Waltham Forest, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.

TWN Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.

We are recruiting a Neonatal Lead who brings the expertise of women/birthing people with lived experience of neonatal services at Barts Health NHS Trust into the heart of the development of every aspect of neonatal and maternity services at the trust.

The role of Neonatal Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.

This is a paid, self-employed job requiring 30 hours a week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.

Healthwatch Newham (part of CB Plus), along with Healthwatch Tower Hamlets and Healthwatch Waltham Forest, has been commissioned by NHS North East London ICB since 2023 to manage the MNVP in Tower Hamlets, Waltham Forest, and Newham (TWN), including staff employment.

About the role:

We are looking for a TWN Maternity & Neonatal Voices Partnership (MNVP) Neonatal Lead who:

● Is passionate about helping to develop and improve the experience of neonatal (and maternity) services for babies and their families who require neonatal care.

● Is keen to engage families and seldom listened-to groups to inform neonatal and maternity service development.

Please note this role is for someone with lived experience and is not suitable for clinical staff (although they are welcome to join the MNVP in their professional role).

This is a self-employed position on a fixed-term contract until March 2026. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.

As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work, and payment will be made within 21 days of receipt of a monthly invoice.

This is a home-based role with flexible working hours. However, you will be expected to attend meetings within Barts Health NHS Trust and travel within the community as required.