Contract Jobs
Are you an experienced Call Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?
If so, you could be the Call Centre Team Leader we are looking for.
About the role
We are looking for a Call Centre Team Leader to lead a team of dedicated advisors across various contact channels.
Key Responsibilities:
- Team Leadership: Inspire and develop your team to excel in both inbound and outbound calls, as well as other customer service activities. Ensure they have the right tools and training to deliver crucial information, support, and gratitude on a wide range of topics, including health information, retail enquiries, fundraising, and event stewardship.
- Problem Resolution: Act as the go-to expert for swiftly resolving problems and complaints, benefiting both customers and the organisation.
- Customer Experience: Oversee all customer interactions and activities, helping the team enhance the customer experience, build strong relationships, and drive income growth.
- Performance Management: Set performance goals, provide constructive feedback, conduct 121's, assist with recruitment and ensure the wellbeing of your team. Identify and implement process improvements to boost efficiency and elevate the customer experience.
- KPI and SLA Management: Take ownership of the team’s performance, ensuring they consistently meet and exceed KPIs and SLAs, as well as customer expectations. Drive improvement by turning insights into actionable strategies while maintaining high standards of data accuracy and quality.
- Collaboration: Assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs. Foster a culture of quality, fun, and continuous improvement.
We are looking to start someone in this role as soon as possible.
About you
You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.
To excel in this role, you should have:
- Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
- A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
- Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
- Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
- Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.
Working arrangements
This is a fixed contract covering a secondment until April 2026.
This is a blended role, where your work will be dual located between your home and our Birmingham office( B37 7YE).Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview Process:
This interview is planned to be in person interview which will take place through in person at our Birmingham Office (B37 7YE) on 4th Dec 2024.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
Thank you!
Do you want to work in a role where you can use your language skills to support an end to rough sleeping?
This opportunity is offered as a 6 month fixed term contract, or secondment for internal applicants.
Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleep and move away from a street lifestyle permanently.
We are looking for a dynamic, self-driven person with relevant language skills to support the Roma Rough Sleeper Team as an Outreach Worker (known internally as Roma Mediator), working across central London boroughs. In this vital role you will:
- Undertake Street outreach shifts where you will be involved in making contact with people who are sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets.
- Support teams of Street Outreach Workers to deliver accessible services and ensure that contact is made and sustained with Roma people sleeping rough.
- Ensure the assessments made and the support offered are appropriate and relevant for the client group and that Roma people are supported to engage with the available services.
- Work in partnership with multi-disciplinary teams and agencies and advocate, where appropriate, on behalf of Roma people with external agencies regarding their welfare rights and other support needs.
About you
Above all we are looking for enthusiastic, committed individuals who have a genuine interest in supporting people to rebuild their lives. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience.
If you can demonstrate the below, we encourage you to apply!
- For this role it is essential that candidates possess Roma or Romanian language skills.
- You will be able to demonstrate some experience of supporting people with multiple needs and managing challenging behaviour.
- You may have previous experience of supporting Roma people to access services and/or entitlements is beneficial for this role.
- You will have an understanding of housing and health, work and immigration services and legislation and how this affects people experiencing homelessness.
- You can show good communication skills, the ability to build positive working relationships with a variety of different people and effectively working well with others.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from Roma candidates, alongside all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 4 December 2024
Interview and assessments on: 13 December 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Thank you!
The Director of Development & Partnerships is a senior role responsible for planning, implementing, and managing all fundraising and partnership initiatives at Glendower Preparatory School. This role is pivotal in ensuring the school’s financial stability and growth by building and nurturing relationships with alumnae, parents, donors, and community partners. The ideal candidate will possess a deep understanding of philanthropy, excellent communication skills, and a proven track record in fundraising and relationship building.
This is an exciting time to join the school as we launch an ambitious campaign to raise funds in support of our vision for Bursaries and implement our second year of our Development and Partnerships programme.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children hope and a future. Building on the huge success of TLG Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences.
In this role we are looking for an individual that thrives working with children and young people in a school context and is passionate about supporting pupils and their families struggling with emotional, relational, and mental health challenges. The ideal candidate will be a qualified counsellor with an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Counsellor will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents too, so we're looking for an individual who can build and foster strong relationships.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Closing Date: Rolling Applications
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
Thank you!
Job Title: Project Producer
Company: Coram Shakespeare Schools Foundation
Contract: Fixed Term - 12 months
Hours: 28 hours per week
Salary: £28,000 per annum (FTE £35,000)
Location: Coram Campus, Bloomsbury, London, with home working
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.
Founded by Thomas Coram we are the first children’s charity, helping vulnerable children and young people since 1739. Today, the Coram group supports more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Shakespeare Schools Foundation
Coram Shakespeare Schools Foundation (CSSF) is a national cultural education charity that exists to instil curiosity and empathy, aspiration and self-esteem, literacy and teamwork - giving young people the confidence to stride onto whatever stage they choose. Our programmes follow a rigorous and supportive process to train teachers and young people in an active and ambitious way of working with Shakespeare.
About the Role
This role will lead the development of new, impactful arts projects for young people, focusing on disadvantaged communities in line with the charity’s 2030 Strategy.
We seek a Producer with strong creative judgment, experience scoping and piloting theatre- or arts-based projects, and the ability to collaborate across disciplines. Excellent communication, organisation, creativity, and innovation are essential. The successful candidate will align with Coram Shakespeare Schools Foundation’s mission and demonstrate excellent advocacy skills, flexibility, and ability to work well under pressure.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Monday 16 December 2024 at 12pm
Please note that we will be reviewing applications and scheduling interviews on a rolling basis.
Coram Shakespeare Schools Foundation is an equal opportunities employer and welcomes applications from all sections of the community. We encourage applicants from minority ethnic backgrounds to join our teams. Whilst we have a diverse team, we recognise we are a predominantly white workforce and are committed to encouraging candidates from diverse communities in order to improve the services we provide to children and schools.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Thank you!
A small but collaborative Housing Association is looking to take on a Finance Officer in their welcoming team environment.
Their belief is that decent, affordable houses are the vehicle to a good quality of life for people to thrive in their communities.
They are looking to bring someone in for an exciting 6 month temporary to permanent opportunity.
Responsibilities:
- Accurate Financial Transactions
- Purchase Orders and Supplier Statements
- Processing invoices, reconciling balance sheet sheet accounts and looking at petty cash
- Procurement processes including goods and services and ensuring best practice procedures
Requirements:
- Previous experience of Finance Office level roles
- Knowledge of procurement procedures
- Experience using a range of finance systems
- Strong communication skills
If this role sounds of interest, please apply ASAP as this role is urgent!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programmes Administrator (Greater Manchester & Other Regions) £22,000 per annum (pro-rata)
Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.
Remote working, with the option for hybrid working (two days working from home, two days in the office in Manchester, and the remaining day up to you).
At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
Would you like the opportunity to:
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Be part of a dynamic, values-driven organisation working to achieve lasting social change?
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Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
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Help shape a growing organisation?
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Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?
If so, this may be the role for YOU!
About the role
The Programmes Administrator will be in charge of the smooth running of 1MM Mentoring Programmes in Greater Manchester and other regions, including the supporting of mentors & mentees through their journey. By ensuring a fast and effective onboarding process, timely communication, and ongoing support for our participants the Programmes Administrator will assist Regional Managers and/or the Head of Delivery with maximising the positive impact of 1MM’s mentoring programmes. This role reports to the Head of Delivery.
For a more detailed job description, please see the job pack attached.
Remuneration and benefits: Salary bracket of £22,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).
**Please note that applications submitted without a Covering Letter will not be considered**
For further details on how to apply, please see application guidelines attached.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this role, you will manage a caseload of clients, many of whom have experienced homelessness, addiction, or involvement in the criminal justice system. You will provide tailored employability advice, one-to-one support, and deliver workshops aimed at helping clients develop the skills and confidence they need to rebuild their lives.
You’ll support with our LEAP project, providing a crucial stepping stone for clients in the early stages of recovery. By collaborating with partner agencies and working alongside our Peer Navigators, you’ll ensure clients receive the comprehensive support they need.
This post is subject to an enhanced DBS check. The Good Shepherd values lived experience and a copy of our policy on recruiting ex-offenders is available with the application form.
Duties and Responsibilities
- Complete initial assessments, risk assessments and risk management plans ensuring a high standard of case management.
- Work with a caseload of people who have experience of homelessness, addiction, and/or the criminal justice system that want to improve their chances at moving into training, education and employment.
- Provide employability advice and a range of interventions with the aim of supporting them to improve their employability, access training, volunteering, and move towards employment.
- Lead on and develop the Good Shepherd structured volunteering programme for people in early stages of their recovery journey.
- Work with Peer Navigators from our LEAP team to provide additional support.
- Signpost and make referrals to external agencies and build positive working relationships with partner agencies across the city.
- Deliver one to one’s, workshops and group sessions.
- Collect, collate, and interpret data that is required to report on the outcomes achieved through this work.
- Record and update service user activity in line with GS Confidentiality Policy.
- Maintain a high level of professional boundaries in line with GS Safeguarding Policy.
- Observe all Health and Safety regulations related to the role and comply with GS Policies and Procedures.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis.
As an Acute Mental Health Practitioner, you will be providing a preventative, person centred approach to people accessing the service who may be experiencing a mental health crisis.
The service is open from 4PM-11PM, 365 days a year so this position will include some weekends and bank holidays.
What You'll Do:
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
Why Join Us:
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Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
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Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
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Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference.
Registered Charity
51 - 100
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Thank you!
The Alliance for Youth Justice is seeking a values driven, engaging and creative individual to join our small team to build the profile of the charity with our stakeholders and foster strong relationships with our members.
About the Alliance for Youth Justice
We bring together 80 member organisations, ranging from national charities to grassroots groups to influence policy, legislation, and practice. We champion a system underpinned by social justice and children’s rights and focused on long term positive outcomes. We aim to promote widespread understanding about the underlying causes of children coming into contact with the justice system, and champion approaches to enable them to reach their full potential.
Our work is underpinned by our core values and a commitment to equity, anti racism and justice. Across everything we do we strive to be Collaborative, Child-centred, Anti-discrimination, Credible, Independent and Tenacious.
The Role
As our Communications and Engagement Manager, you'll play a vital role building the profile of the Alliance for Youth Justice with our stakeholders and fostering strong relationships with our members. You'll be responsible for:
- Strategic Communications: Developing and implementing effective communication plans to reach diverse audiences, including policymakers, the public, and our members.
- Content Creation: Producing engaging content across various platforms, such as newsletters, social media, and our website, to promote our work and amplify the voices of our members and young people.
- Member Engagement: Building strong relationships with our members, organising events, and providing support to help them achieve their goals.
What We Offer
- Impactful work: The opportunity to contribute to meaningful change in the lives of young people.
- Collaborative and values driven team: A supportive and passionate team dedicated to our mission and values.
- Competitive Salary: A salary of £28,000 per annum for 4 days a week.
- Flexible Working: A flexible work arrangement to balance your work and personal life.
To Apply
If you're passionate about social justice and children's rights and have the skills and experience to make a difference in this role, we encourage you to apply. We recognise that historically marginalised groups may choose not to apply for a role they could be brilliant for because they don’t see themselves in every single element of the person specification. If you are interested in applying but aren’t sure that you have all of the skills and experience listed, please do still apply.
Deadline: 28th November 2024, 9.00am
Interviews will be held on 12th and 13th December 2024
Please download the recruitment pack and send your CV and covering letter outlining how your skills and experience align with the person specification.
The client requests no contact from agencies or media sales.
Thank you!
You would be joining us at a time when in the middle of last year, we launched our new identity as the Leadership Skills Foundation (previously Sports Leaders UK) alongside a new 5-year ‘Evolve’ strategy. Having navigated the challenges of the pandemic, the organisation has naturally placed an emphasis in recent years on retaining and sustaining the existing relationships we have with the 2,500 organisations (centres) that deliver our programmes.
Looking ahead, with new programmes and partnerships emerging, this role will now play a significant part in helping us expand the network of centres delivering Leadership Skills Foundation programmes and broaden the audiences we reach. Over the next few years, we aim to create an adaptable leadership skill offer that will increase our reach to more young people across, fully establishing the Leadership Skills Foundation as the trusted voice for leadership skills development.
We have ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background. Having recently secured a strategic partnership with Sport England, this role will play a significant role in activating that programme, leading the co-ordination, engagement and management of local and regional stakeholders to deliver leadership programmes with identified target audiences, groups and individuals.
The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend.
You will act as an influential member of the organisation’s newly established Programme Delivery Team delivering the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals, which will in turn, benefit thousands of young people across the UK.
This role will require someone with the ability to engage and inspire others, with strong and effective communication skills. You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes.
Role title: Local Delivery Lead
Reports to: Head of Programme Delivery
Salary: £33,000
Contract: Fixed Term to July 2027 with potential for future funding
Location: Home based with some travel to other locations when required.
Hours: 36 hours typically 8.30 – 16.30. Monday – Friday.
Role summary
Main duties and responsibilities
- Responsibility for co-ordinating, engaging and managing local stakeholders to deliver leadership programmes with identified target audiences, groups and individuals
- Develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities.
- Provide support to identified local delivery stakeholders to address and overcome these barriers to engage the target audiences.
- Identify and co-ordinate work with local delivery partners to create and activate local delivery area plans
- With support, develop and oversee the process and distribution of agreed programme delivery funding to local delivery partners
- Deliver training, support and orientation to local delivery partners
- Support identified stakeholders to test adapted leadership skill development programmes and learn from the delivery to inform future delivery.
- Establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face
- Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery
- Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams
- Capture and share best practice to support the wider adoption across community and partner networks
- Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results
- Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with
Key Relationships
Internal
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Head of Programme Delivery (line manager)
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Programme Delivery Research Manager
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Programme Delivery Research Executive
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Innovation Officers
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Finance Manager
External
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Local delivery centres and partners
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Strategic partners including organisations such as Sport England.
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Research and insight partners
Skills, experience and knowledge
Essential
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Experience of supporting individuals/teams and organisations to deliver projects and programmes.
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Confidence to act as the lead contact point for the local delivery of a funded programme.
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Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them
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Effective resource management
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Experience of proactively supporting and managing local and regional stakeholder relations.
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Analytical thinking and evaluation skills
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Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups.
Desirable
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A proven track record in leading and delivering purpose-driven programmes.
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Experience of collecting and presenting data and insight.
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Experience of supporting programme innovation, development, and design.
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An understanding of the sport and physical activity landscape in the UK.
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Experience of delivering informal education or skill development programmes
Personal qualities
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The ability to engage and inspire others.
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A confident, collaborative individual that wants to lead and make a positive social difference.
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Pro-active with the ability to work on own initiative collaboratively and independently.
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Effective and confident communicator.
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Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
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A creative, problem solver with a focus on the individuals and groups benefitting from our programmes.
Ability to travel across the UK required
The client requests no contact from agencies or media sales.
Thank you!
We are urgently recruiting for an Interim HR Business to join our non-profit client, based in South London for a period of 5/6 months. Reporting to our Deputy Director of HR, you will be a key co-ordination point for an HR service integration between two parts of our organisation, acting as a key conduit between the management teams and the HR service. This will involve close working with all parties involved, including identifying business needs, and working to fix/unblock any HR related issues across recruitment and wider resourcing activities, as well as supporting the delivery of related project work covering the breadth of HR, L&D and OD.
We require someone with an ability to self-start and a pragmatic approach who can resolve problems efficiently and at pace. As our interim HR Business Partner, you will be able to quickly identify risks and priorities, exercising good judgements about when to intervene in operational matters (such as particular ER cases, recruitment campaigns or other resourcing matters) and how to cut through complexity to deliver practical solutions. You will be experienced in working with stakeholders, helping management teams adapt to new ways of interfacing with a changing HR service and you will a key support on the rollout of HR initiatives, such as new approaches to appraisals, e-learning platforms and employee/manager self-service development.
This role requires a minimum 3 day on-site presence in South London.
Thank you!
OVERVIEW
If you are someone happy to take initiative, act as a service provider to our insiders, lend your hand to anything/everything with regard to building the organisation and are drawn to the idea of helping bring to life an ambitious new social enterprise, then we hope you will consider applying.
We believe that corporate ‘Insiders’ have been under invested in, under-utilised and often under-estimated in conversations about how we support a just transition.
You will be the only staff member but have a lot of brilliant people around you to provide support and we hope that with your support and leadership we will grow to a team of 3-4 over the coming 18 months.
We are looking for a self-starter who will flourish as a facilitator of insider groups, as a recruiter of Insiders, as an advocate and sector-builder for the insider community and as someone who can put the building blocks in place for an organisation that is set to grow and flourish.
To begin with, you will be hosted at non-profit Impatience Ltd who are providing hosting support to Impatience Insiders.
PERSON SPECIFICATION
We are looking for someone with at least six years of professional experience who is:
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Confident in supporting bold movement building and encouraging people towards action;
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Able to work delicately in high trust environments;
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Able to work collaboratively with partners;
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Energised to search and recruit for Insiders from a ‘cold’ start (e.g. building new relationships on Linkedin, etc.); and
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Able to help build the ecosystem which we are a part of.
We are definitely looking for an all-rounder and do not have a particular experience set in mind. We expect to get applications from people from a range of backgrounds including those who have worked in large professional services firms, civil society building, community organising, programme management, financial services, social entrepreneurship, consulting or public affairs.
We will be looking for people who have had to build things from scratch and are used to working with diverse stakeholder groups and holding a strong sense of purpose.
The essentials:
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You care deeply about the social and environmental challenges the world is facing and can see how industry can play a critical role in impacting these issues;
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You are a confident project manager - you must have a knack of keeping things organised and on track, being able to write clearly and distil information;
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You are a keen researcher who likes learning about new topics and presenting information back in written documents and briefings;
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You are committed to facilitating and organising in ways that support diversity, equity and inclusion;
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You have some facilitation experience and are comfortable building trust with individuals as well as holding space for confidential and sensitive conversations in groups. You have experience of supporting people to work through challenges and differing opinions to get to points of agreement and action;
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You are happy researching and approaching potential partners, Insiders, etc. without warm introductions and building a new community around this work;
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You are able to work independently with only light-touch support, self-start and manage competing priorities and multiple groups of stakeholders.
Helpful but not essential experience/skills:
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A background and experience of working within food systems; this could be through having worked hands-on on farms, in the public sector on agriculture policy, on corporate sustainability strategies, or through a master’s degree;
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A background in project management, public affairs, and relationship management;
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A background in movement building, community organising, facilitation and/or advocacy;
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Experience in fundraising and partnership building;
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Experience in sales, recruitment, hospitality and/or training;
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Experience of working in and pushing for change in large organisations.
You will have a few key aspects to your work:
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Own and organise the Insiders group. This will include seeking new members to expand our Insider group, while retaining current members by ensuring meetings and work are relevant, interesting and beneficial for members;
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Work with partners to turn insider insights into campaigns to influence change within the sector;
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Help plan and deliver the UK’s first ‘Insider Summit’ where we bring together people doing insider work across a range of industries and forms;
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Seed and support new insider groups;
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Help develop the methodology for insider group development;
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Build relationships with potential funders and pitch for further core or project-related funding;
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Project-manage external agencies that are conducting delivery work for each project, from conception through to delivery and dissemination with civil society organisations, government, media and/or investors.
For the right person, this will be an amazing experience that allows them to learn as they lead work and accelerate into a space where their knowledge and insight is directly impacting progress towards transforming the UK food system and other industries.
We’re flexible about location (within the UK), hours and type of experience, our priority is to find the right person to lead this work who is ready to hit the ground running and has both the track record and skill set to make a success of this. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100% sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application cover letter to tell us about your experience and what you hope to bring to this role.
The Impatience Ltd leadership team can be seen at: impatienceltd. org/our-team.
This project has Jake Hayman as the lead board sponsor as well as active involvement in oversight and management from Farhana Yamin and Aditi Shah.
The organisation is very much at a start-up stage with our only major funding coming to support this key role and one fellow team member over the next 12 months which is why this is an initial 12-month contract.
We hope the track record of the leadership team in building multiple successful thriving organisations will give candidates some confidence that this is an organisation that can grow and thrive and provide amazing opportunities to stretch themselves, provide career development and build their skills.
The client requests no contact from agencies or media sales.
Thank you!
JOB DESCRIPTION:
IMPATIENCE INSIDERS PROJECT MANAGER
Role: Impatience Insiders Project Manager
Contract type: 12 months to start, full time (3-5 day contracts optional)
Salary: £36,000 pro rata, 3-5 days per week
Experience: Min 1+ year of professional experience
Location: UK based, remote working possible with some travel to London/nationally. Some co-working in Finsbury Park also an option.
Visas: Unfortunately, we are not able to provide visa sponsorship
Application deadline: 10am on the 8th December
Start date: Jan/Feb 2025
CONTEXT AND ORGANISATIONAL VALUES
There are millions of highly educated, well-paid, politically engaged people who care deeply about the world. Every morning, they go to work in professional services firms, knowing that the firms they work for and the industries that they are a part of are blockers rather than enablers to a just transition.
They look for ways to ‘make a difference’ internally but fall at every hurdle. They think about quitting but feel financially tied to their jobs. They become accepting of the fact that things are how they are. They become disillusioned and start to feel helplessness and even shame. They offer little value to the just transition that the world needs and that they themselves yearn for.
Impatience Insiders’ job is to get these people organised, educated, and mobilised on terms that work for them, and turn shame and disillusion into action and progress. Our ambition is to fill a gaping hole in civil society organising infrastructure and create a permanent piece of the civil society landscape.
We are looking to build and invest in a series of insider movements in food retail, management consulting, advertising, public affairs and finance. By 2030 we aim to see the ‘insider movement’ model mainstreamed as a vehicle for private but collective activism for corporate insiders. Insider Movements will be thriving within scores of just transition-critical industries. The successes of early insider movements will be well known and held as examples of how insider power can help transform industries and drive a socially just and environmentally regenerative transition.
Your job will be to help seed and support these movements as well as helping build the broader insider ecosystem.
OVERVIEW
This is an exciting opportunity to join and help shape a new and innovative social organisation that is working to train, support and mobilise corporate ‘Insiders’ to help them transform their industries to support a more just and regenerative world.
If you are someone happy to take initiative, act as a service provider to our insiders, lend your hand to anything/everything with regard to building the organisation, and are drawn to the idea of helping bring to life an ambitious new social enterprise, then we hope you will consider applying.
We believe that corporate ‘Insiders’ have been under invested in, under-utilised and often under-estimated in conversations about how we support a just transition.
You will be the only staff member but have a lot of brilliant people around you to provide support and we hope that with your support and leadership, we will grow to a team of 3-4 over the coming 18 months.
We are looking for a self-starter who will flourish as a facilitator of insider groups, as a recruiter of Insiders, as an advocate and sector-builder for the insider community, and as someone who can put the building blocks in place for an organisation that is set to grow and flourish.
To begin with, you will be hosted at non-profit Impatience Ltd who are providing hosting support to Impatience Insiders.
PERSON SPECIFICATION
We are looking for someone with at least one year of professional experience who is:
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Able to work delicately in high trust environments;
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Able to work collaboratively with partners;
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Energised to search and recruit for Insiders from a ‘cold’ start (e.g. building new relationships on Linkedin, etc.); and
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Able to help build the ecosystem which we are a part of.
We are definitely looking for an all-rounder and do not have a particular experience set in mind. We expect to get applications from people from a range of backgrounds including those who have worked in research or programming roles at charities, those who have worked at large professional services firms, civil society building, community organising, entrepreneurship, consulting, food systems or public affairs.
We will be looking for people who have had to build things from scratch and are used to working with diverse stakeholder groups and holding a strong sense of purpose.
The essentials:
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You care deeply about the social and environmental challenges the world is facing and can see how industry can play a critical role in impacting these issues;
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You are a confident project manager - you must have a knack of keeping things organised and on track, being able to write clearly and distil information;
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You are a keen researcher who likes learning about new topics and presenting information back in written documents and briefings;
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You are committed to facilitating and organising in ways that support diversity, equity and inclusion;
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You have some facilitation experience and are comfortable building trust with individuals as well as holding space for confidential and sensitive conversations in groups. You have experience of supporting people to work through challenges and differing opinions to get to points of agreement and action;
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You are happy researching and approaching potential partners, Insiders, etc. without warm introductions and building a new community around this work;
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You are able to work independently with only light-touch support, self-start and manage competing priorities and multiple groups of stakeholders.
Helpful but not essential experience/skills:
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A background and experience of working within food systems; this could be through having worked hands-on on farms, in the public sector on agriculture policy, on corporate sustainability strategies, or through a master’s degree;
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A background in project management, public affairs, and relationship management;
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A background in movement building, community organising, facilitation and/or advocacy;
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Experience in fundraising and partnership building;
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Experience in sales, recruitment, hospitality and/or training;
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Experience of working in and pushing for change in large organisations.
You will have a few key aspects to your work:
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Support the Insiders group. Undertaking meeting prep, presenting documents and supporting recruitment and onboarding of insiders;
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Help research and identify partners to turn insider insights into campaigns to influence change within the sector;
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Help with the organising of the UK’s first ‘Insider Summit’ where we bring together people doing insider work across a range of industries and forms;
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Input on the develop the methodology for insider group development;
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Support fundraising efforts;
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Help with the project-management of external agencies that are conducting delivery work for each project, from conception through to delivery and dissemination with civil society organisations, government, media and/or investors.
For the right person, this will be an amazing experience that allows them to learn as they lead work and accelerate into a space where their knowledge and insight is directly impacting progress towards transforming the UK food system and other industries.
We’re flexible about location (within the UK), hours and type of experience, our priority is to find the right person to lead this work who is ready to hit the ground running and has both the track record and skill set to make a success of this. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100% sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application cover letter to tell us about your experience and what you hope to bring to this role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting Associate Facilitators (Freelancers) who specialise in either Young People or Adult's Delivery to join our team!
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"Are you a confident and passionate facilitator eager to make a real difference in young people’s lives? Join Khulisa and deliver our flagship ‘Face It’ programme, a cutting-edge, trauma-informed initiative that empowers young people aged 11-18 to build emotional resilience and unlock their full potential"
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Adult's Delivery Role:
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In this role, you'll deliver specialised trauma training to schools and professionals, helping them build trauma-informed approaches to support young people. You’ll also lead the ‘Nurturing Connections’ programme, providing parents and carers with practical tools, knowledge, and skills to support their children’s emotional development and behavior, while also focusing on their own well-being. This is an exciting opportunity to make a direct impact in both educational and family settings, creating a positive ripple effect that supports the broader community. If you are passionate about empowering adults to better support young people, we want to hear from you!
