"Support Worker" Jobs in West Midlands
Mental Health Support Worker (Recovery Navigator)
Handsworth, Birmingham
£23,400 per annum
Are you interested in kick starting your career in mental health? Keen to support your community and have a rewarding role? If you have some experience in the field of mental health or feel as though you would succeed in this industry, we encourage you to apply for the role of Recovery Navigator with our client. They are looking for multiple individuals to join their team at Handsworth Hub; fulltime and part time roles available.
About the role:
Based from Handsworth Hub, you will receive in depth training and guidance to provide support to people that need help managing their mental health and wellbeing. Once a thorough training and an induction has been completed, your role will include:
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Managing a caseload and working with individuals on their recovery journey, with a person-centred approach.
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Advocate for individuals so that they can maintain control of their lives.
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Use a recovery tool to holistically assess health and wellbeing.
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Maintain a good up to date knowledge of services and resources for signposting.
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Positively seek feedback from all those who contact the service.
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Assist in the planning and development of therapeutic sessions.
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Deliver sessions with support from team and volunteers.
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Conduct 1-2-1’s with individuals to identify areas of support needed for their recovery.
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Regularly reflect on your own practice and adopt a positive approach to enhance the experience of those accessing their services.
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Support and mentor volunteers working within the service.
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Actively encourage service users to be involved in the development of Birmingham Mind and its services.
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Seek to deliver a high-quality service, ensuring professionalism in your approach.
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Contribute to new ideas, methods and processes from the team and other sources.
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Be flexible in your approach to teamwork and engage in other activities as requested of you to ensure successful functioning of the team.
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Uphold health and safety best practices.
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Ensure all practices are in keeping within their values.
About You:
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Experience of working in the mental health sector, or other sectors that have a transferrable skillsets such as; charities, care, probation, prison, social services, SEND, residential, youth work etc.
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Interest in working 1-2-1 with people with mental health difficulties as well as delivering workshops for wellbeing and social support (full training will be provided).
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Understanding of Safeguarding procedures & GDPR regulations.
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Confident when working with different groups of people.
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Calm and considered approach to managing challenging situations as well as the ability to regulate your emotional response.
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Experience / understanding of working within diverse & multi-faith communities.
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The majority of hours will be within 9-5, Monday to Friday. However, every 3weeks you will be available to work one weekday evening till 7pm, and one Saturday session till 5pm.
Salary & Benefits:
Salary for this role is £23,400. Benefits include 33 days holiday (including Bank and Public Holidays), working from home 1 day a week, laptop & phone provided, monthly supervision, quarterly training & staff wellbeing days, defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our client encourages those that have lived experience of mental health difficulties to apply regardless of work experience.
Closing date for applications is 21st October 2024
Passionate, Creative, Equal, Empowering and Sustainable
Housing Sustainment Worker
Hours: 37 Hours per week on a rota system
Location: Head Office, Festival Park, Stoke on Trent with regular travel
Salary: £24,303 per annum
Are you looking for a customer support role within an Organisation that is at the heart of helping people to thrive? If so, this role may be for you. Since 1974, as a Registered Provider of Social Housing and Supported Accommodation we have been supporting those in need.
We are looking for customer focused people join our Housing Services Team based at our Stoke on Trent Head Office. Our customers have a range of needs including mental health, addictions, learning disabilities, recent homelessness and debt.
Our Housing Sustainment Workers guide our customers through the Housing pathway, identifying appropriate support routes to assist them.
Some of your Key Responsibilities will include:
- Assisting customers to sustain their housing by focusing on (not an exhaustive list);
- Identifying their specific needs/ vulnerabilities
- Identifying routines and life skills essential for independent living
- Accessing support via specialist external partners
- Accessing training and volunteering opportunities internal/external
- Identifying risks and triggers to positive progression
- Focusing on the future by identifying goals and setting action plans
- Identifying next steps accommodation options and assisting customers to access it
- Empowering customers by guiding/coaching positive thinking/decision making whilst encouraging them to take steps to independence
- Providing a trauma informed approach to customers lived experiences
- Identifying potential customers for vacant properties to minimise housing waiting lists and preserve revenue generation
- Ensuing customers housing benefit claims are submitted and processed in a timely manner
- Investigating and resolving rent arrears and escalating as appropriate
- Ensuring cases are escalated where necessary to specialist support teams
- Collaborating with key partners to ensure customer’s housing needs are met
- Ensuring our Housing Sustainment Strategy is applied fairly and transparently across License and Tenancy accommodation
You will need:
- GCSE English and Maths grade C or above (grades 4-9 or equivalent)
- Experience of dealing with the needs of our customer group; including but not limited to those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis
- An understanding of the housing letting procedure including screening/vetting applicants
- Previous experience of managing and resolving rent arrears issues within a Registered Social Landlord or similar environment
- An understanding of both adult and child safeguarding protocols and escalation procedures
- Awareness of Building Safety Legislation and Expectations of Landlords
- Customer focused, excellent with planning and delivery, able to balance multiple priorities against critical deadlines
- A continuous improvement mindset, always looking for opportunities to do things better, supporting automation and digital paperwork
- A driving licence and vehicle insured for business use – we have a number of sites and you will need to visit these regularly
We Offer the following Benefits:
- Flexible working (with a regular office presence)
- 27 days annual leave in addition to public holidays
- Excellent learning and development opportunities
- Contributory pension scheme
- Occupational sick pay
- Healthcare cash plan
To apply please visit the Brighter Futures Website.
The closing date is Friday 13th September with interviews to follow.
We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.
We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.
Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.
Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.
This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.
In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.
Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.
This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.
You will be a qualified accountant, and will need to demonstrate:
· Proven experience in a leadership role;
· Experience at Board level and ability to work in collaboration with Trustees and colleagues;
· Understanding and experience of strategic risk management, finance audit and internal controls
You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference.
If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.
We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.
Recruitment timetable:
Application deadline: Sunday 13th October
Shortlisting: approx. Wednesday 16th October
First stage interviews: w/c 21st October
Second stage interviews: 2/c 4th November
To apply, please send your CV and supporting statement via the link by Sunday 13th October
For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.
Please submit your CV and cover letter (no more than sides for the cover letter).
Location: Home working with travel to attend meetings in London, York and Manchester and visit Communities run by the Trust in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire.
Salary: c.£80,000 per annum
Contract: Permanent, full-time hours
Camphill Village Trust, the charity that supports adults with learning disabilities, autism and mental ill health support, is seeking a Director of Fundraising to drive significant income generation through a sustainable funding model to enable the Trust to deliver its long-term objectives.
Established in 1954, Camphill Village Trust’s vision is to be a national leader in Social and Green Care Integration, enabling more adults with learning disabilities, autism and mental health challenges to live healthy, active and independent lives. Their historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues today - valuing everyone’s contribution, enabling personal pathways to development, celebrating the changing seasons and respecting the rhythm of natural life.
The Fundraising Director will work to the Chief Executive and in collaboration with the Executive Management Team, Senior Leadership Teams and wider Board and stakeholder groups. The role will be responsible for developing and leading the Trust’s Fundraising and Communication Strategies to enable and deliver significant growth in the Supporter base, Income Generation and Brand positioning of a national charity providing Learning Disability and Mental Health Services in a Green Care Context.
The successful candidate will be joining a charity with a strong history and reputation for donor-centric (friends) fundraising, currently raising over £5m per year and a huge potential to unlock stewardship, potential and growth.
The Trust is seeking an inspiring and ambitious professional with a proven track record in senior-level fundraising and the skills, passion and experience to lead the Trust into a position which results in voluntary income moving from £5M to £10M through delivery of step change strategies for Voluntary Income Generation and Communication. Candidates must be collaborative leaders with proven experience of leading and managing multi-disciplinary fundraising teams and in transformation and change. They will also have experience in influencing policy and decision making (governance) at a range of levels, as will be a strong networker and public speaker used to driving networking opportunities that evidence outcomes and impact.
This is an exciting time to be joining the charity in its 70th anniversary year as they embark on a bold plan to shape a new long-term future for adult social care within vibrant and thriving community settings.
CLOSING DATE: Monday 30th September, 9am.
Fundraising Engagement Manager – South & West Yorkshire
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £30,753
- Hours: 35
- Contract type: Permanent
- Location: Homebased within South & West Yorkshire area
- Closing date: Sunday 20th October 2024
- Phone interviews: w/c Monday 21st October 2024
- Panel interviews: w/c Monday 28th October 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Fundraising Engagement Manager to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
South & West Yorkshire is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Sheffield and Leeds hospitals, so building relationships with these teams are a must.
Candidates should live within South & West Yorkshire, in one of the following counties: Bradford, Doncaster, Halifax, Leeds, Sheffield, Oldham or Wakefield.
Candidates who live outside of these counties should highlight an intention to relocate to the area in their application form for their application to be considered
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
- To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
- To steward our most committed supporters and deliver excellent supporter experience
- To be a key, valued member of your regional team and UK wide team.
- To identify, cultivate and secure partnerships and donations within your area
- To work with your local service team/s to build and maintain strong and effective working relationships
- To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
What do I need?
- A proven track record of delivering amazing customer experiences
- Experience of relationship management in either a charity or corporate setting
- Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
- Demonstrable experience of winning new business
- Experience of managing own workload
- Proven ability to manage/complete projects
- Able to ‘make the ask’ for support and to influence/negotiate
- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Natural storyteller
- Strong prioritisation skills
- Great communicator
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Integrity
- Team player
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Bromford are partnering exclusively with Robertson Bell in their search for a permanent Head of Finance Business Partnering. Bromford are a housing association that for the past 60 years has provided affordable homes for people who can’t access market housing. But it’s not just about the homes, they care about the people who live in them as well, which is why their purpose is to invest in homes and relationships so people can thrive.
The role of Head of Finance Business Partnering will deliver an exceptional financial and business partnering service that influences the direction of the business and monitors progress against the plan.
The role:
- Work in partnership with the business to deliver the strategy and creatively solve problems;
- Responsible for working with the business to prepare and deliver robust budgets, challenging at regular reviews if we are off target and forecasting as appropriate;
- Responsible for the finance and procurement business partnering service and support we deliver to our existing homes investment teams encompassing a mix of in-house delivery of repairs and maintenance, voids and capital investment plus external contractor delivery along with the overall strategic property planning service;
- Provide proactive and robust financial leadership for all financial issues for your business area, including partner relationships, operational plans, business cases, financial assumptions and financial modelling;
- Actively lead the collation of short to medium term (1 and 5 year) investment plans, interpreting the key drivers and risks to enable preparation of long term (5 and 30 year) business plans, so that we can achieve our business goals;
- Make sure that we are reporting management information that is timely, accurate and appropriate, ensuring any deviation from budget / plans can be explained and justified, and that any new issues and opportunities are appropriately raised and considered;
- Inspire, coach and provide quality leadership to your team. Be passionate about creating a great place to work where colleagues are highly engaged and encouraged to be the very best they can be;
The organisation:
Through a neighbourhood coaching approach Bromford have individual relationships with more than 110,000 customers living in their existing 47,000 homes. And they plan to do more. Over the seven years to 2030 they plan to build a further 11,000 new houses, bungalows and apartments, providing homes to thousands more people.
Bromford care about the people who live in their homes and want each of them to be able to achieve their goals in life.
Essential criteria:
- Experience of reporting financial information, including explaining finance concepts to non-financial people;
- Previous or current experience working in the property or housing sector.
- Excellent leader with a track record of getting the best out of people;
- Recent practical experience of budgeting, management accounting and business planning;
- Good systems experience, both of finance systems and operational systems, and be quick to pick up new ones;
- Qualified member of a recognised accounting body
- A thorough understanding of appropriate legislation, taxation, risk, financial reporting standards and best practice;
- Excellent communication and influencing skills, be able to translate financial information into meaningful management information to aid decision making and help influence at all levels, to change thinking and behaviours;
This is a roaming role with an expectation of 2-3 days per week in any of Bromford’s offices along with travel to any of the other offices as required. The main offices are in Wolverhampton, Tewkesbury and Chipping Sodbury (addresses below).
Chipping Sodbury - Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX
Tewkesbury – Shannon Way, Ashchurch, Tewkesburt, GL20 8ND
Wolverhampton – Venture Court, Broadlands, Wolverhampton, WV10 6TB
The closing date for applications is 6th October with first stage interviews taking place the week commencing the 14th October.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £35,882 (outside London) £37,778 (inside London)
- 35 hours
- Permanent, full time
- Hybrid variable (with tie to London or Bristol office) or Home Based. Reasonable travel for in-person meetings required
- Advert closing date: 30 September 2024
- Telephone screening: W/C 07 October 2024
- First stage interviews: 17 October 2024 and second stage interviews: 22 October 2024 (both via MS Teams)
- Telephone screening will begin for longlisted applicants from W/C 07 October 2024. We anticipate these telephone calls to last no more than 15 - 20 minutes, with our aim being to understand the breadth and depth of your ER experience.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Human Resources Advisor with strong experience in employee relations and policy development to join our People Team. In this role, you’ll work closely with the HR Business Partners and act as the escalation point from our People Operations Team, offering comprehensive, pragmatic people advisory services across the organisation. You’ll support colleagues and managers on a wide range of HR topics, including employee relations, recruitment, and policy improvement.
This is a key role that doesn’t involve direct management responsibilities, but you will play a pivotal part in coaching and advising managers and colleagues. We’re looking for someone with strong interpersonal skills, a proactive approach, and the ability to handle complex HR cases with confidence and professionalism.
You’ll be joining a collaborative team committed to improving people processes and enhancing workforce diversity and inclusion.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Provide first-line people advisory support, managing employee relations issues such as performance management, grievances, and absence management.
- Assist with complex HR casework and organisational change programmes, including restructuring and redundancies.
- Collaborate with hiring managers to ensure an inclusive and diverse recruitment and selection process.
- Liaise with the People Operations Team to ensure all people changes are accurately reflected in our systems and payroll.
- Support the development and implementation of our People policies and processes across the organisation.
What do I need?
At Young Lives vs Cancer, we value diverse perspectives and unique skillsets. If you're passionate about making a positive impact but don’t meet all of the criteria or need a more flexible working arrangement, we still encourage you to apply!
The key skills we’re looking for in this role are:
- CIPD Level 5 qualification or equivalent experience.
- Strong working knowledge of UK employment law and HR best practices.
- Demonstrable experience in providing HR advisory support and managing employee relations casework.
- Excellent communication and relationship-building skills.
- A proactive, solutions-oriented approach with strong organisational and problem-solving abilities.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: in London: £47,304 / Out of London: £44,753
- Hours: up to 35 hours
- Contract type: fixed term - up to 24 months.
- Location: we really don’t mind, working anywhere in the UK from home would be fine. There will be occasional travel to meetings in the UK (mainly in London and Bristol so you need to be able to travel there.) Depending on your location you may be able to work in a hybrid way in our Bristol or London office
- Closing date: 20 October 2024
- Week commencing interview date: 4 November 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
This is an awesome role focussed on improving our ways of working and processes when it comes to those who support us. We want all of our supporters to have a first class experience when they decide to donate their time and/or money to supporting children and young people with cancer and their families. However we know that as an organisation we have more to do to make this happen and the time is now.
Working in Income Generation, this role will take a recently conducted diagnostic carried out by a business improvement consultant and not only work through the next steps but make change happen, prioritising the areas with the biggest wins. This role really will have a lasting legacy in the organisation.
We're not just looking for someone to map change, this person will lead operational design and process re-engineering that transforms the Income Generation directorate and it's workforce into high achievers.
You’ll be based within the Project Management Office (PMO), a supportive team of professionals that lead transformational change across the organisation as well as corporate planning. You’ll also have close relationship with the Head of Planning and Strategy in Income Generation as well as the Associate Director Supporter Engagement.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Building on the diagnostics carried out already within Income Generation directorate to optimise organisational design and scope improvements.
- Using the diagnostics to identify pain areas, develop a sequenced plan to tackle these issues and then implement the plan to improve performance, processes and services i.e. “getting hands dirty”.
- Embedding a culture of improvement in the organisation and developing these capabilities within the workforce.
- All of these activities will involve facilitating workshops, engaging audiences with tailored communications, debating and negotiating ideas with leaders, managing governance, risks and dependencies, evaluating progress etc.
What do I need?
The key skills we’re looking for in this role are:
- Experience of delivering transformational change by using process improvement principles & methodologies such as TQM, Kaizen, Lean Six Sigma to design services and processes that deliver value, efficiency, higher quality, lower costs and better results
- Ability to do big picture thinking and drive the change that is needed, don’t sit back and react to the change that is happening.
- Challenging directly with assertive communication style balanced with caring deeply through consultative and listening skills.
- Being curious, looking beyond the obvious to get the real picture.
- Being proactive to get stuff done but in a flexible way, not being tied to a solution and having a healthy dose of pragmatism
- Strong analytical and evaluation skills.
- Creative thinker and ability to encourage innovation amongst colleagues
- Ability to deal with ambiguity and make smart decisions with limited information and changing priorities as well as support people to define issues.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.