Customer Service Jobs in Greater London
For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
This is an exciting opportunity to join the Participation Team supporting NCB’s work on children and young people’s engagement and participation.
Project Assistant - Participation Team
Reference: 2398
Location: Mentmore Terrace, London Fields. NCB promotes a hybrid, flexible way of working, staff can work remotely for part of the week if they wish and, in the office, or face to face for at least 2 days per week.
Status: Permanent, 35 hours per week
Salary: £24,721 (Band 2) with generous benefits package including 3 years of salary increments (increases), 30 days annual leave plus Bank holidays and 3 days of Christmas closure
The post holder will be the first point of contact for a busy team, supporting effective delivery of key participation projects that puts children and young people’s voices at the heart of government. This is primarily an administration post with some opportunity to develop engagement skills. This is a varied role that requires significant attention to detail, the ability to move between tasks at rapid pace, and skill to make complex information accessible for a range of stakeholders. The majority of the post holder’s duties will support the Making Participation Work programme, experience of working with disabled children and young people and those with special educational needs would be an advantage.
This role provides the opportunity to work closely with children and young people, colleagues and external partners. You will also be responsible for managing children and young people’s data and information, creating newsletters and social media content. Being proactive, efficient and organised is critical for this role, you must be able to co-ordinate logistics and analyse large amounts of data. You will be an integral part of a fast-paced team with a strong national profile and reputation for expertise and excellence in delivery.
This role includes out of hours working, agreed in advance.
Applications close at 8.00am on Monday 30th September 2024.
Please quote the job title and reference number in your application. CVs will not be accepted.
Assessment and interviews to be conducted on Monday 7th October 2024. Please note that only shortlisted candidates will be contacted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
NCB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, political opinion, marital status, pregnancy and maternity, paternity, and carer status.
No agencies please.
John Lyon’s Charity is delighted to be recruiting for an Office Manager to join its dynamic our team. This is an exciting time to join the Charity as it embarks on a new chapter of our strategic objectives in grant giving. We are looking for an Office Manager to organize and coordinate administration duties and office procedures. The Office Manager will be responsible for providing receptionist duties and be the Charity’s first point of contact by telephone and for in person visitors, they will respond to enquiries received by post, telephone, or email, provide office and facilities management support to the Charity staff team, and provide executive assistance and diary management to the Chief Executive. The role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication, and safety.
We want to hear from you if you’re a proactive problem-solver with a knack for keeping things organized and a flair for fostering a positive atmosphere. We are looking for an individual with experience of office management and administration including diary management; excellent organizational skills with experience of managing immediate and long-term deadlines, processing invoices, computer literacy including knowledge of Microsoft tools (Word, Excel, and Outlook), able to work effectively as part of a team and on own initiative and work calmly under time pressure managing day-today operation.
The role is open to individuals seeking a full time or part time opportunity.
We support and encourage applications from people from a variety of backgrounds, experiences, and skill sets, including people from under-represented groups which reflect the diversity of the Charity’s Beneficial Area and the young people we seek to support sets to join us and help shape what we do.
Salary: £33,000 + generous pension contribution.
Location: This role is office based.
Deadline: 12noon Tuesday 1st October
First Round Interviews: Wednesday 9th & Thursday 10th October
Second Round Interview: Wednesday 16th October
Education is at the heart of John Lyon’s Charity because it enables us to have the greatest possible impact on Children and Young People in our Benef
The client requests no contact from agencies or media sales.
Library Assistant
Ref: LL/24/06
£26,199.90 - £30,566.55 per annum plus benefits
St James’s Square, London SW1
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Library Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Deliver a full range of library circulation functions, from book issue to returns to postal loans
· Respond to member enquires, including requests for materials and book suggestions
· Provide tours to prospective members and conduct new member inductions
· Assist members in exploring the collection by identifying appropriate reference sources, creating materials to support their discovery of the collection
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· Experience of library-based work, with knowledge or a keen interest in the Arts and Humanities
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Comfortable undertaking physical duties associated with moving heavy stock
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detailadjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
Membership Assistant
Ref: LL/24/07
Part-Time
£26,199.90 - £30,566.55 per annum (pro-rata) plus benefits
St James’s Square, London SW1
Hours: 21 hours per week (Thursday, Friday, Saturday 9.30am-5.30pm)
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Be responsible for our front reception desk
· Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner
· Assist with membership administration and services
· Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
We are seeking a highly organised and proactive Executive Assistant and Administrator to support our team and ensure the smooth operation of our office. This is an exciting opportunity for an enthusiastic and self-motivated, experienced executive assistant with administration experience to join our warm and friendly mental health charity. Dose of Nature is in an exciting phase of growth as we continue to receive greater funding to expand our reach. This role requires a detail-oriented individual with excellent communication skills, who can manage multiple tasks and priorities efficiently. You will assist with incoming calls and enquiries from our clients and volunteers whilst supporting our team members with recurring daily tasks and stand-alone projects with minimal direction and supervision.
The successful candidate will be a key player in facilitating our mission by providing exceptional administrative support and contributing to the overall effectiveness of the organisation. We offer candidates hybrid working arrangements with the opportunity to work on-site in our nature reserve at Pensford Field, near Kew Gardens, 1-2 days per week.
We are looking for someone with enthusiasm, passion, and a can-do attitude, who is confident in making decisions and solving problems. You will need to hit the ground running, must be able to deal with conflicting demands and prioritise work whilst ensuring that a high-quality service is provided and that deadlines are met. You must be professional, with good attention to detail and a high level of discretion, with great written and verbal communication abilities and excellent organisational skills.
The nature of the role may require occasional flexible hours such as occasional evenings to cover quarterly Board meetings and other events as necessitated by the needs of the charity.
The client requests no contact from agencies or media sales.
Marie Curie is looking for a Community Fundraser to cover the North London area. (additional £3,500 pa LLW)
To ensure they can continue supporting individuals and families in need of end-of-life care, the Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of their activity within communities across the UK and community fundraising has been invested in. It’s an incredibly exciting time to join the team. Marie Curie’s fundraising team has a lot of ambition and just need the right people to join the charity who can help them realise that ambition.
Our Community Fundraisers are the face of Marie Curie in their local communities, building relationships and networks with a wide and varied range of supporters. From local businesses to local fundraising groups and everyone in between. Reporting to the Head or Deputy Head of Region and working closely with some of the most talented fundraising people in the charity sector, your role will be to provide support and guidance to people who fundraise and volunteer for Marie Curie across our regions, helping them achieve their ambitions and ultimately raise vital funds for Marie Curie.
The Community Fundraiser role is one where you just don’t know what happens one week to the next as you never know who will choose to support Marie Curie in your community!
The role would suit someone who can be flexible and react in a calm, measured manner to whatever the day brings, who is excited by potential and is ambitious, and who can deliver a high standard of customer service (supporter stewardship) to everyone they meet.
Community Fundraisers are remote/hybrid based, with some presence expected at your local office or Hospice. It is expected that you will be based within or in close proximity to the region e.g. North London. For this role, the post holder will need to be willing to travel to Embassy Gardens (Embankment, SW11 7BW) occasionally. Due to the requirement to be London based, this post holder can choose if they opt to recieve an additional £3,500 LLW on top of the offered annual salary. If selected, the candidate will cover the cost of travel into Embassy Gardens themselves.
This isn’t a role where you will be behind a desk every day, a good Community Fundraiser has a willingness to be out and about within your region meeting and supporting fundraisers.
For further information relating to this position, please check out the Candidate Pack. Proposed interview date: Thursday 3rd October.
If you would like to know more please email Jo to arrange a conversation about the role and next steps, contact info is in the Candidate pack.
Outreach Worker- Bengali Speaking (working with Parent & Children), 21 hours per week, £27,177 per annum, pro-rata (including London weighting), North-West Westminster. Fixed term to end March 2026
This is a highly rewarding role for an Outreach Worker to support parents and carers of children under 5 at Westminster Children Centres. We are currently looking to recruit an Outreach worker in Westminster are to provide accessible information to parents and carers, particularly those who are marginalised, to ensure they receive the support they need in order to increase opportunities and strengthen family life, bringing better outcomes for children.
Fluent in Bengali, the role will include developing an understanding of the local area including services and facilities. You will also need to pro-actively engage with vulnerable and isolated families and carry out home visits, as required. The role will include developing good relationships with health visitors and liaising with other agencies regarding the needs of parents and carers. In addition, the successful individual will help to organise social events to bring the community together.
We are looking for someone who has experience of community and outreach work with diverse communities in an inner-city environment. This will include experience of a wide range of methods/techniques to reach out and engage with isolated individuals/communities. Excellent communication skills, both oral and written, along with the ability to empathise with parents and carers are required. A non-judgmental approach is essential. The ability to network is also important.
A commitment to safeguarding vulnerable adults and children, as well as an understanding of and commitment to equal opportunities and diversity are essential.
The salary for 21 hours per week is £16, 306.75 per annum.
Please visit our website to obtain the job description, full person specification, and the link to apply.
Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes
Closing Date: Sunday, 6th October 2024
Interview Date: Week commencing 21st October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This is an exciting opportunity to join Shaw Trust’s growing Supported Internships (SI) programme. We seek candidates with experience working with neurodiverse young people or adults, who are flexible, committed, and effective communicators. The Tutor or Job Coach will engage with vulnerable young people and work with employers to secure placements.
Positions are available in High Wycombe and at the Bath Road Marriott Hotel in Heathrow.
Job Description
- Organise and direct the on-site learning programme.
- Recruit and assess students with disabilities for the programme.
- Plan and deliver daily classroom activities and lesson plans to achieve the Pearson’s Employability Award (Entry Level 3 – Level 2).
- Support interns in developing portfolios, achieving accreditation, and obtaining recommendation letters.
- Oversee interns' emotional and social welfare.
- Collaborate with local authorities and businesses, attending meetings to address student progression and employment needs.
- Develop and implement Individual Education Plans (IEPs) and career plans for students.
- Ensure interns understand their roles through host business inductions.
- Work with job coaches and managers to create and modify internship sites.
- Support interns at worksite placements, including job coaching and identifying placements.
- Build relationships with parents and educate staff on disability awareness.
- Plan and coordinate events like inductions and graduations.
- Contribute to marketing efforts and resolve training and employment issues.
- Train interns in personal hygiene, communication, and job behavior.
- Complete job coaching paperwork and apply for Access to Work funding.
- Address legal responsibilities concerning intern safety and welfare.
Person Specification
- Level 3 Education and Training Award (PTTLS) or willingness to obtain.
- Strong communication skills with diverse groups.
- Dynamic and innovative, with leadership and management experience.
- Ability to build effective partnerships and manage a workload.
- Proven success in achieving outcomes and developing new services.
- Knowledge of relevant legislation and policies related to Children and Young People’s Services and SEND.
The client requests no contact from agencies or media sales.