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Top job
The Survivors Trust, England (Hybrid)
£24,500 - £26,000 per year
Empathic and energetic Helpline Co-ordinator to join our Helpline Management Team
Posted today Quick Apply
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Page 4 of 146
England, United Kingdom (Hybrid)
£24,500 - £26,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We're looking for an empathic and energetic Helpline Co-ordinator to join the Helpline Management Team.  You'll be working closely with our Helpline Supervisor and Helpline ISVA (Independent Sexual Violence Advisor), co-ordinating the smooth running of all aspects of TST’s Helpline service supporting survivors of rape, sexual abuse, harassment and bullying.

You will also provide administrative, practical and emotional support for TST’s survivor forum meetings.  Experience of supporting group sessions will be an advantage.

You will ideally have a background in recruiting, training and supporting volunteers.  Effective communication skills, both written and spoken, are essential and you will be able to work sensitively and confidently with difficult topics.

You will be responsible for supporting and attending internal meetings, co-ordinating rotas and supporting the Helpline and Call Handlers during opening hours.

You will maintain accurate records and part of your role will include gathering statistics for monitoring and reporting processes.

You will ideally have previous experience of working on a helpline and/or working in the voluntary sector, but please don’t be put off from applying if you don’t meet all requirements.  The right candidate will be an effective communicator in a friendly and professional manner, with excellent IT skills and a passion to support survivors.

Skills/Attributes

¨ Good IT skills (essential)

¨ Be trauma informed with mental health understanding

¨ Experience in Group sessions for survivors.

¨ Experience of recruiting, training, co-ordinating rotas and supporting the Helpline and Call Handlers.

¨ Effective use of communication skills, particularly in connection with sensitive issues

¨ Effective communicator

¨ Awareness of issues of confidentiality

¨ Ability to self-motivate and prioritise

¨ Ability to work at times under pressure and to work within directed time scales

¨ Reliability and flexibility to the Project in relation to hours of work.

¨ Commitment to equal opportunities and anti-oppressive practice

You will be required to complete DBS clearance to work at The Survivors Trust.

Hours: Full time, 35 hours per week, Monday to Friday, with occasional evening and weekend meetings.

Location: Opportunity for Hybrid working although required to attend TST’s office in Rugby for bi-monthly meetings and other key occasions.

Annual leave and benefits:

- 28 days leave not including bank holidays

- Pension scheme with employer contributions of 6%

- Home working allowance

- 24/7 Employee Assistance Programme

- In-house training provided

Closing date:            Sunday, 4th August 2024 11.30pm.  We reserve the right to close this position early if we find a suitable applicant, please submit your application as soon as possible. 

Interview date:  Friday, 9th August 2024

Second interview:  Friday, 16th August 2024 – with presentation at TST’s offices in Rugby

 

About The Survivors Trust

The Survivors Trust is a UK-wide membership organisation for specialist voluntary sector rape and sexual abuse support services.   Our vision is for a society where services for survivors are trauma-informed and accessible according to need.  Survivors and their partners, parents, families and supporters have a right to support and justice can access the right service for them at the right time, free of charge, and according to need.

We have over 120 member organisations in the UK and Ireland providing counselling, emotional support and advocacy for women, men, young people and children who have been affected by rape or sexual abuse/exploitation at any time in their lives.

We support our member agencies by providing a wide range of infrastructure support including regional meetings, networking events, specialist forums and workshops and representing our member agencies in national meetings.  We provide accredited training for Independent Sexual Violence Advisors and bespoke training and workshops for professionals and organisations.  We run a national helpline for anyone who has been affected by sexual violence in any way including victims and survivors, family members, partners and professionals working with survivors.

Posted by
The Survivors Trust View profile Company size Size: 11 - 20

Our vision is for a society where services for all survivors are trauma-informed and accessible according to need.

Posted on: 17 July 2024
Closing date: 04 August 2024 at 23:30
Tags: Volunteering Management,Helpline,Victim Support

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