Jobs

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Experience in income management or debt recovery/collection
• Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

We have an opportunity for a Housing Officer to join our team covering Oxfordshire.

You'll manage your own diary with a mix of working from home, office and out with our customers.

This is a full time permanent role with a starting salary of £30,000 to £35,000 depending on your experience.

Your role

You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.

This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.

You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.

To be successful in this role you will have:

• The ability to proactively manage a complex caseload 
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes.
• A full UK driving licence and access to your own transport.

A DBS check will be undertaken for the successful candidate.

Interviews will be taking place week commencing 22nd July 2024.

What we can offer you

As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

The role holder will provide day to day support with communications and stakeholder engagement, to raise our profile and increase reach, and ensuring the smooth running of our digital, data and tech support services to the small charity sector across London

We are looking for a friendly communicator with great content creation skills to join us in helping small charities and community groups make the best of technology available to them. As our first point of contact across multiple channels, you’ll help continue to shape their perception of us as a forward thinking, approachable and accessible team with services to match. 

You’ll be responsible for keeping our website up to date with useful guides, videos and blogs co-created with the team, as well as getting us out there on social channels. You’ll need to be highly organised to pitch in with supporting our training programmes and happy to work in a fast-paced environment. No day will be the same: you’ll be as comfortable chatting to someone at an event with a mic in your hand as you are getting stuck into the details of getting people there and making it run as smoothly as possible.  

You’ll be a good team-player who is conscientious, well organised, and has excellent written and communication skills with a passion for helping us achieve our mission. 

You’ll have proven experience in a similar role, although there will be a range of training and development opportunities to learn more and hone your skills.  

We look forward to meeting you soon. 

NB: Applications should submit an application letter confirming why this role is for them, and why they are for this role.  Applications from UK residents only with a right to work in the UK.  Please feel free to share links to your work, or a portfolio. 

Role: Digital Marketing Manager

Reporting to: Head of Marketing

Salary: Up to 35K + Working from home allowance

At Parentkind, we believe that the well-being of children is deeply intertwined with the active involvement and support of their parents. Our mission is to empower parents not only to be partners in their children's education but also to foster happy, healthy relationships that enable children to thrive in all aspects of their lives. As the leading voice for parents in the UK, Parentkind plays a crucial role in shaping educational policies and supporting families through comprehensive, impactful initiatives.

This is your chance to join our national charity while we are embarking on an exciting chapter, delivering new products and campaigns. As a result, we are looking for high-performing team players to join our fun and friendly marketing team.

As an advocate for parents, we are seeking an experienced Digital Marketing Manager that is motivated by community engagement and storytelling, to help us bring to life our brand, mission and impact.

You’ll be working across our audience spectrum including; our 12,500+ parent teacher association (PTA) membership base, those in a parenting role, and school leaders. You’ll work across a range of projects from building out our always on digital strategies, cross-channel community building and helping us reach for the stars on major campaigns and projects.

Main purpose and scope of role

To support and work in collaboration with the Head of Marketing to:

• Develop our digital marketing strategies and annual plans for all audiences across website, email and social
• Manage and develop our communities across email and social channels including content creation and community building/management
• Collaborate with internal and external stakeholders to deliver engaging digital campaigns
• Manage and develop a Marketing & Communications Executive

Duties and key responsibilities

Strategy development and implementation:

• Develop and implement digital marketing strategies for website, email and social, that align with the charity’s goals
• Ensure effective online presence, drive website traffic, and grow our audience with PTA membership acquisition and email data
• Utilise a range of techniques including paid search, SEO, and PPC
• Conduct market research and analyse trends to identify new opportunities
• Set measurable goals that demonstrate improvement in marketing efforts

Social media management:

• Manage and develop our social communities including Facebook pages and groups, Instagram, X, LinkedIn and YouTube
• Launch and manage new channels, where relevant, such as TikTok, Threads etc. 
• Deliver an audience-led approach ensuring that community, connection and engagement is at the heart of our social activity
• Oversee the creation and distribution of relevant, original and high-quality content
• Conduct high-performing organic and paid for campaigns for both always-on and campaign activities
• Identify and manage appropriate content creators for key campaigns and activities

Email marketing:

• Create and manage email marketing campaigns, including newsletters, soluses, and transactional emails.
• Design and implement email marketing campaigns that are compelling and on-brand.
• Analyse email marketing metrics (open rates, click-through rates, conversions) and optimise campaigns based on performance
• Ensure email marketing strategies comply with current email marketing best practices and regulations

Collaboration: 

• Collaborate with our content marketing team to develop relevant, quality digital content across a range of formats for our audiences
• Work with our Content Marketing Manager to promote key content as well as helping to inform their cross-channel content strategy
• Support the PTA Membership team with suitable digital acquisition campaigns that will contribute to their new member acquisition goals
• Work with the wider Marketing and Fundraising teams to deliver fundraising campaigns with corporate partners
• Work with others across the organisation as well as independently to understand our key audiences so that the work delivered is audience-focussed

Analytics and reporting:

• Define key performance indicators (KPIs) for always on and campaign activities and monitor these regularly
• Compile monthly and specific campaign reports to showcase marketing performance
• Analyse reports and key metrics and optimise strategies and activities as needed 

Project management: 

• Lead on the delivery of digital campaigns
• Manage multiple projects simultaneously and prioritise effectively

 Continuous learning:

• Monitor effectiveness of our digital activity to ensure that we optimise our plans and activity in the future
• Stay informed of the latest trends, technologies and best practises so that Parentkind’s work is forward-thinking and impactful

General Responsibilities

• To ensure Data Protection procedures are followed at all times
• To keep abreast of relevant educational policy and legislation affecting our key audiences
• To be flexible within the remit of the post
• To undertake other duties as reasonably requested
• To be self-servicing
• To attend and participate in Parentkind’s performance, development and training programmes.
• To abide by organisational policies, codes of conduct and practices.
• To be responsible for the health, safety, welfare of self, other members of staff and visitors.

You’ll have

• 6+ years experience in digital marketing
• Demonstrable experience in planning, delivering, and optimising multi-channel organic and paid-for digital activity
• Social media management and community building experience
• Experience in leading digital campaigns 
• Excellent interpersonal skills, with the ability to build positive relationships with diverse internal and external stakeholders at all levels
• Excellent written communication skills with strong attention to detail 

You’ll get

• To join a fast-moving charity with an exciting future
• Remote working full-time with a great online team culture
• 25 days holiday in addition to UK public holidays.
• Benefits such as 4 x Death in service, two years of 75% income protection for long term illness, free private online/telephone GP appointments

How to apply

A job description is attached to this listing.

To apply, please submit a CV and cover letter through CharityJob, outlining your motivations for applying for the role and how you meet the Person Specifications.

The deadline for receipt of applications is 9am on Tuesday 16th July.We are keen to not lose amazing candidates through a lengthy process and so will interview on an ongoing basis and may appoint before the deadline.  Please apply or indicate your interest as soon as practical.

More about Parentkind

Parentkind is the national voice of parents and the largest federated charity of its kind.  As a 68-year-old charity, we have helped parent groups raise billions in support of their children's schools.  Parentkind's membership of 13,000 parent teacher associations deliver tens of thousands of events and opportunities at around half of all primary schools and a quarter of secondary schools each year.  

Parentkind delivers the National Parent Survey, The National PTA Awards, The PTAextra termly magazine, 'Be School Ready' (a publication that reaches 1 in 6 families with children starting school each year), and more.  

The charity's impact is significant, and our work ensures that parent and carer voices are heard at a local, regional, and national level.

This job description may be amended from time to time and does not form part of the Employment contract.

Please note that this role will require you to have the legal right to work within the UK.

Up to £38,000 basic depending on experience, plus £12 000 on target bonus (uncapped), non-contributory pension, 25 days annual leave

Hours 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week. Flexible working hours offered after satisfactory completion of probationary period

Our mission at Charityjob is to help charities find great people using great technology!

As an Account Manager you will...

• Provide innovative digital job board solutions to charities and not-for-proift organisations, helping them to reach and attract their ideal candidates. You will build relationships and sales pipeline with our large customer base as well as developing new business from qualified leads and incoming calls.
• Predominantly over the phone and through video conferencing you will be able to engage clients in needs based conversations and give online demonstrations of how CharityJob works, plus the options available to meet specific recruitment needs. You will then recommend and sell recruitment solutions that range from job board packages to content driven newsletter options and industry-leading premium products.
• Join a team of salespeople who are passionate about what they do, working hard and smart for their customers. So, if you’re looking for a rewarding opportunity amongst a close team of Account Managers, working in a fast-paced environment with superb technology, then please read on....

The person we are looking for...

•  Is friendly and outgoing with a terrific phone manner
•  Takes pride in providing excellent customer service to win, keep and grow relationships
•  Is target and reward driven
•  Is IT Literate and mentally agile
•  Has an interest and knowledge in digital solutions
•  Can demonstrate success in an outbound sales environment

The Company

From launch in 2000 CharityJob has grown quickly to become the UK’s largest and busiest job board for the not for profit sector. We are the trusted recruitment partner for thousands of charities, NGO's and agencies working within the sector. We're a small friendly team where the culture is entrepreneurial, practical, approachable and fun; all within a goal-oriented environment. Our salespeople are the best in the business. 

We are only accepting applications for this role from applicants who live in the UK.

£102,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the Soccer Aid team as the Director of Soccer Aid.

Since its inception in 2006, “Soccer Aid for UNICEF” has broken milestones in fundraising and raising awareness of the work UNICEF does for children globally, linking to a child’s right to play.

Soccer Aid has become a highly anticipated annual televised fundraising campaign, and the Director of Soccer Aid has the overall responsibility of delivering the year-on-year event, fundraising growth strategy, goals, and key growth targets. You will be supported by strong leadership and supportive peers; a very successful and supportive Soccer Aid team; enabling close working relationship with our joint venture partners Soccer Aid Productions Ltd (SAP Ltd) and other key stakeholders across UNICEF UK, UNICEF globally, along with external talent and organisations.

You will know this is the right move for you because not only will our mission and values be meaningful to you, but you will also be an inspiring leader of people. You will relish the opportunity to lead this successful flagship fundraising programme, in conjunction with high profile partners and stakeholders, with all the promised supportive help.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Thursday 18 July 2024.

Interview date: Thursday 1 August 2024.

In return, we offer:

· Excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· Outstanding training and learning opportunities and the support to flourish in your role

· Impressive open plan office space and facilities on the queen Elizabeth Olympic Park

· An open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· The opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Job Description – Head of Food Partnerships
Reporting to: COO

Location: Field base (regular food industry visits and travel)

Contract: 12 month FTC (Maternity Cover)

Hours: Full time – 35 hours

Salary: £68,974-£72,605

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK's biggest food charity, strengthening communities reaching nearly 1 million people through over 8,000 charities with over 134 million meals.

The food we provide would cost charities and people over £184 million if they had to buy it at retail value. This saves charities an average of £154 per week, which they use to build their capacity through things like paying for overheads, training staff, and investing in new equipment and resources.

We save the UK over £225 million through 34 sites, 18 delivery partners, over 26000 volunteers and over 1000 employability programme participants. Our work reaches 99.8% of UK constituencies, strengthening those communities through outcomes like providing healthier diets, reducing isolation, and helping children do better in school.

However, there are still over 10 billion meals worth of food being wasted in the UK's supply chain every year and tens of thousands across the country we could support to do more.

Our Vision: No good food goes to waste

Our Mission: Maximize the social and environmental impact of surplus food  

Our Purpose: We are doers. We are a community. We change lives.

Our Values:

Passion – for our cause and the challenge that lies ahead 

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and  achieve the most for our clients/customers.

The role

Our key priority at FareShare UK is to increase the amount of surplus food redistributed to the charities and community groups we support across the UK. Food partners (manufacturers, retailers, wholesalers, importers, packers, catering providers, producers and others) are essential  in helping us to achieve this, providing access to food and many other strategic resources. This crucial role will focus on working with our top food partners to maximise the mutual value in the relationship through strategic and structured account management. Our ability to meet growing demand and increase the amount of surplus food redistributed will be heavily influenced by the success you have in this role.

You will be the account lead for some of the biggest food businesses in the UK and will lead the Food Partnership Team focused on deepening and developing our most established food partnerships, maintaining food and funding from key accounts.

The role will see you lead your team to deliver a tiered and structured strategic account management approach of all top partners, coordinating colleagues across departments, including the Food Team, FareShare Go, Marketing, Fundraising, Network Operations and Volunteering teams. Working closely with the top food partners and internal stakeholders will ensure appropriate identification of activities, and monitoring of progress, benefits and evaluation.

You will help identify and overcome the barriers to food redistribution and increase the volumes of foods available to FareShare from food partners and their wider supply chains. You will innovate and problem-solve to provide the best outcomes for our most important food partners.

Main areas of responsibility

Business Development and Relationship Management

• Support the senior Leadership team by implementing and driving FareShare’s strategy to deliver the services that our top food partners want now and in the future.
• Keep up-to-date on trends and key areas of opportunity for top accounts.
• Lead a team of account managers, embedding a structured approach of account management to secure multi-year partnerships with key food partners
• Engage colleagues from across departments in delivering a holistic account management approach, underpinned by mutually beneficial joint business planning.
• Innovate and identify opportunities for improved partner experience
• Directly account manage key accounts, whose food and funding support we are looking to maintain, through structured joint business planning.
• Embed a strategic approach to account management and joint business planning processes for top partners to make sure that they receive a best in class service from FareShare.
• Develop relationships with key personnel within our top food partners and develop a good understanding of their structure and operations to help drive sustainable, successful relationships and engage the relevant internal departments

Business Process Improvement to deliver growth

• Understand the barriers to redistribution of food and lead initiatives to overcome them
• Develop new models of food redistribution which meet market needs and build new channels of supply to FareShare
• Liaise with colleagues in the FareShare Go and Supply Chain and Logistics teams to highlight and resolve any operational issues and support improvement programmes.

Project and Initiative Management

• Be responsible for managing and communicating key projects and initiatives and securing support from a range of internal stakeholders within the food partners and among the FareShare network.
• Prepare and proactively present the benefits of new initiatives to existing and potential partners despite the challenges to existing embedded processes.

People and Culture

• Lead, manage and motivate the part of the Food Partner Team focused on maintaining and deepening partnerships, creating a culture of high performance and a positive working environment.
• Support effective working with colleagues in the wider Food Team, and Network Development and Operations Teams to support an atmosphere of collaboration and trust consistent with FareShare’s values.
• Foster positive change, new ways of working and an understanding of best practice in using FareShare’s Customer Relationship Management systems.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

• Proven influencing, negotiation and selling skills, and ability to demonstrate the value of the proposition to the customer.
• Ability to coach and lead a team to deliver results.
• Understanding of a strategic account management approach and ability to manage multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
• Good working knowledge of the key players and ways of working in the food industry
• Successful track record of managing cross-functional projects such as new launches, operational initiatives, promotional activity or other projects to tight timescales and budgets, ensuring involvement of all key stakeholders
• The ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders
• Ability to prioritise effectively with strong time management skills to ensure effective allocation of FareShare resources to cope with competing demands and to prioritise tasks appropriately
• Ability to use own initiative working independently and responsibly

 Experience

• Track record of building, leading and managing high-performing, effective teams through periods of growth and change
• Food industry account management experience, working at a senior level  across Operations, Communications, Marketing, CSR, business support and technology.
• Demonstrable experience of driving significant growth and impact in food accounts
• Experience of managing direct reports including managing performance issues
• Project management of multiple stakeholder initiatives
• Delivery of process improvement in a sales or customer service environment
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment.
• Drive and motivation in ensuring all business opportunities presented to FareShare are captured and explored
• Organised and able to work under pressure, whilst maintaining excellent attention to detail
• Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy

 Competencies and behaviours

• Excellent written and verbal communication with effective presentation skills
• Proven ability to lead and manage teams and build strategic relationships across the business with a customer service focus
• Negotiation and influencing skills to deliver win-win outcomes
• Excellent organisational skills
• Creative approach to problem-solving     

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

We’re looking for an experienced individual to join our Community Fundraising team as Community Fundraising Officer, covering our West Midlands hub. You will join us working 35 hours per week on a permanent basis and in return you will receive a competitive salary of up to £32,013 per annum plus excellent benefits.

Please note, the successful candidate must be based in or around the West Midlands, this role covers Herefordshire, Worcestershire, Warwickshire, Shropshire, Staffordshire & Birmingham.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Community Fundraising Officer is an exciting role for a community fundraiser who wants to make a positive impact and drive income generation. Sitting in the Community Fundraising and Events department within the Marketing and Income Generation Directorate the Community Fundraising Officer plays a pivotal role in leading and supporting community activities to drive and grow community fundraised income. This is an opportunity to work across a diverse range of products and activities, work alongside dedicated volunteers, meet our loyal supporters and demonstrate the joy and impact of community fundraising all for the benefit of cats and kittens in the UK. 

What we’re looking for:

• Experience of raising funds in a community fundraising environment
• Experience in planning, organising and delivering fundraising campaigns and activities
• Direct experience of working with volunteers
• Experience of planning and working to income/expenditure budgets 
• Good working knowledge of transaction/contact database (preferably CARE NG)
• A flexible approach to working hours and able to attend events which may occasionally fall on evenings or weekends

What we can offer you:

• salary of up to £32,013 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 18th July 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

• The Payroll Manager is responsible for managing all aspects of payroll processing and ensuring compliance with company policies and legal regulations.
• This position requires strong analytical skills, attention to detail, and the ability to manage a team effectively.
• The Payroll Manager will work closely with HR, Finance, and other departments to ensure seamless payroll operations.
• The Payroll Manager will also be a key member representative in the pension committee

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

• Strong knowledge of payroll laws and regulations.
• Excellent analytical and problem-solving skills.
• Proficiency in payroll software and Microsoft Office Suite, particularly Excel.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Effective communication and interpersonal skills.
• Ability to handle confidential information with integrity and professionalism.

To perform this role, it is essential that you have the following experience:

• Minimum of 5 years of experience in payroll administration, with at least 2 years in a supervisory or management role.
• Experience with payroll software and systems – Dayforce or Ceridian (desirable)
• Experience with off-shore payroll tax regulations (desirable)

Formal education / Qualifications

• CIPP qualified or qualified by experience - essential
• Advanced knowledge of Excel – desirable
• Experienced in Sun Accounts - desirable
• Knowledge of Dayforce or Ceridian – desirable

Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity. 

For this role, we’re looking for an individual who is:

• Pro-choice
• Attention to detail and accuracy
• Ability to prioritise workload and meet deadlines
• Excellent time management
• Uphold and actively demonstrate behaviours that align with organisational values and behaviours

Please view the job framework on our website.

Location: London Support Office (hybrid working - 2 days working from the office per week).

Full-time: 35 hours a week, Monday to Friday (UK contracted hours).

Contract type: Permanent

Salary: £40,000 - £51,000 per annum commensurate with experience. Discretionary bonus + benefits.

Salary band: BG 9

Closing date: 17th July 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.

We currently have an exciting opportunity for an experienced Social Media Manager to join our team. You will join us working 35 hours per week, on a 12-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £46,284 per annum plus excellent benefits.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Social Media team is part of the Digital Engagement team at Cats Protection and is responsible for the delivery of the strategy, policies and content for the Cats Protection’s social media channels, both nationally and regionally. The Social Media team consists of three Social Media Officers and one Social Media Assistant, managed by the Social Media Manager.

Responsibilities of our Social Media Manager:

As our Social Media Manager you will be responsible for managing the Social Media team, ensuring that the charity is being promoted effectively across all social media channels. You will also be responsible for driving forwards the social media strategy and policy as well as managing potential reputational risks arising through social media channels. Developing and implementing audience and channel-appropriate creative solutions will also form part of this role.

What we’re looking for in our Social Media Manager:

- 2+ years experience managing a social media function in a similar sized organisation

- Social media strategy and implementation experience

- Line management experience

- Experience with paid social media advertising

- Experience handling online PR crises

- Excellent communication, organisational and administrative skills

- Ability to identify and act on social media trends

What we can offer you:

• salary of up to £46,284 per annum plus excellent benefits
• generous annual leave entitlement
• Flexible working options
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 18th July 2024

Virtual interview date: 1st & 2nd August 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

The role: As the Complaints Team Manager, you will inspire, lead, and motivate a team of Complaint Handlers to deliver exceptional service. You will ensure our team provides a one-stop point of contact and resolution for transactional inquiries and requests, achieving 'right first time' outcomes. Your role will be pivotal in shaping a customer-focused culture and driving our values of kindness, respect, inclusivity, ambition, responsibility, and collaboration.

Key Responsibilities:

• Lead and manage a team of circa 10 Complaint Handlers
• Deliver high-quality service across multiple channels, ensuring timely and effective resolution of customer inquiries.
• Monitor team performance in real-time, implementing actions to address any issues.
• Conduct regular one-on-ones, performance reviews, career development planning, and recruitment
• Foster a culture of high performance through coaching and development.
• Manage underperformance and absence, recognising and rewarding great performance.
• Support the delivery of a new 24-hour service and digital channels for customers.
• Collaborate with colleagues across teams to ensure cohesive customer resolution and satisfaction.
• Be a visible, professional, and confident leader, demonstrating authenticity and integrity.

Requirements:

• Proven experience leading and managing a customer service team.
• Strong focus on delivering great outcomes for customers.
• Excellent communication and active listening skills.
• Demonstrated achievements in customer service.
• Confidence in decision-making and inspiring team performance.
• Experience in recruiting, nurturing, and developing professional teams.
• Strong stakeholder management skills.
• Knowledge of data quality monitoring and breach prevention.

Benefits:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

Why Join Us? At Sovereign, we offer a supportive and collaborative environment where you can make a real difference. We are committed to your professional development and offer opportunities for growth and advancement.

Our mission is to positively impact our customers' lives by providing safe, high-quality homes and fostering connected communities. If you are passionate about customer service and want to lead a team that makes a difference, we want to hear from you.

About the role

We are seeking an enthusiastic team administrator to join our small, friendly and relaxed team at SCONUL, the professional association for academic and research libraries. The team currently works one to two days a week from our modern offices close to Euston station and the remainder of the week from home. 

You will be responsible for providing administrative support across all aspects of the organisation’s work, including diary management, the organisation of meetings and supporting the delivery of the SCONUL Access Scheme. It’s a role that provides scope for autonomy and to become involved in the full range of the organisation’s work and to develop a broad set of skills.

We are looking with someone with relevant office or administration experience who is well organised and with strong communication and IT skills. The role would suit someone who is self-motivated, flexible and happy to take the initiative.

This is a full-time, permanent post. Excellent benefits are offered that include 30-day holiday allowance, defined benefit pension scheme, support with learning and development and season ticket loan after probation.

SCONUL is committed to fostering greater diversity in the library community and has an active programme promoting equity, diversity and inclusion across our member libraries.  The same applies to the SCONUL office team and we welcome applications from people of all backgrounds, particularly encouraging applications from the global majority.

Starting salary: £24,720

Employer:SCONUL (The Society of College, National and University Libraries), 94 Euston Street, London NW1 2HA

Contract: The Team Administrator post is a permanent, full-time position.

Location: This post is based two days a week at SCONUL's London office with the remainder of the time working from home. It will also involve occasional travel to other sites.

References: Appointment is subject to receipt of satisfactory references.

Job description

Reporting to the Deputy Director and working closely with the Project Manager and SCONUL Co-ordinator, the successful candidate will be responsible for:

• Organising the schedule of meetings for the SCONUL Board and SCONUL working Groups.
• Managing the diary of the Executive Director.
• Supporting the delivery of the SCONUL Access Scheme including:
  • answering routine queries from Access Scheme users, applicants and university administrators
  • providing SCONUL Access contacts with timely and relevant information about the scheme
  • providing routine technical support to applicants and university contacts responsible for processing applications and refer potentially more complex or disruptive technical problems
  • drafting changes to website content to reflect the scheme’s current practice and procedures.
• Supporting the delivery of SCONUL events including:
  • drafting and following up invitations to speakers and other participants with support from the Project Manager
  • managing and processing events registrations
  • booking accommodation and travel arrangements when required
  • production of event documentation
  • helping to manage events on site, including briefing and managing colleagues, volunteers, and external suppliers, supporting, advising and directing event participants.
• Processing invoices and other office paperwork.
• Answering general queries from members and students phoned into the office.
• Uploading content onto the SCONUL website and helping keep the content up to date.

Skills and experience required

The ideal candidate will relish the opportunity of working as part of a small dynamic team and be an outgoing, flexible individual with a can-do attitude who enjoys engaging with members.

Essential:

• previous experience of office administration.
• strong interpersonal and presentation skills
• customer service skills including a positive, customer-focused approach
• strong organisational skills and an eye for detail
• excellent written skills in relation to the production of letters and other documents.
• a high level of IT literacy
• proven ability to work as both a team member and autonomously
• willingness to engage with SCONUL’s purpose and mission, and with the needs and aims of our members
• demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

Desirable:

• experience of organising diaries
• experience of organising events
• experience of using Sage
• experience of working with websites.

How to apply:

Please apply with a single document incorporating a written statement and CV by close of play on 18 July. The statement of no more than 1000 words should explain why you believe you have the skills and experience to fulfil this role.

Interviews will be held on Tuesday 30 July, please do confirm in your application if you are able to attend on this date.

The interview will also include a short writing exercise.

Due to the high volume of CV's we anticipate receiving, we can only respond to successful candidates.

Main purpose of the post: 

• Working as part of a supportive and skilled team, you will be required to share in leading and further develop the GYM youth work service across Coventry and the surrounding area.

• You will spend a large proportion of your time working directly with young people in schools, colleges, youth clubs and outside areas as needed

• You will lead a range of different sporting and other activities and encourage and motivate young people to become involved in such.

• You will work closely with other colleagues across the GYM service, supporting identified needs and additional projects as required.

Key Responsibilities: 

• To work directly with children and young people, actively leading in a range of sporting and other activities while enabling effective personal and social development - The young people you work with will include those who are vulnerable, disengaged and hard to reach and those exhibiting challenging behaviour. 

• To lead with passion and enthusiasm, in different indoor and outdoor venues across the city.

• In discussion with GYM management to further develop this service, including additional sporting and other opportunities, trips and excursions, including residential as the service develops.

• To support the established GYM youth clubs in different locations and develop new as needed.

• To take part in the GYM outreach service, including driving the youth bus as needed.

• To take part in the StepTogether service.

• To promote, lead and support involvement in the Duke of Edinburgh Award Scheme

• To visit and provide information to individuals, groups, schools, colleges, and other youth facilities, building and maintaining relationships with key stakeholders and delivering training when required. 

• To be committed to achieving service outcomes and to systematically gather dataregarding these outcomes as required

• To assist with administration duties, data collection, monitoring and evaluation and Professional Youth Mentor (Outreach) 

• To assist in fundraising initiatives.

• Any other duties as determined by GYM management from time to time. 

Due to the nature of the role, a full driving license is required. You will be required to travel across Coventry and beyond and may need to visit locations not easily accessible by public transport. You will also be required to drive and manage the youth bus as needed (non HGV)

We recognise the benefits of a diverse workforce and therefore welcome applications from all backgrounds and all sections of the community. In line with the Immigration, Nationality and Asylum Act all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

This is an exciting time to join the Royal Society for Public Health to use your passion for policy and communications and your experience of delivering high quality strategic and operational support to help fulfil our mission for everyone to lead a healthier longer life. We have a clear strategy, a great staff team and deliver high quality work. We are looking to move the next stage of our strategy and want someone brilliant to help us do that.

RSPH is the UKs leading public health membership and education charity, and we are looking for the right person to support our Chief Executive in delivering our strategic vision to reduce health inequalities, support the wider public health workforce and make public health everyone’s responsibility.

As the world’s oldest public health agency and the UK’s leading specialist provider of public health qualifications, the Royal Society for Public Health is uniquely placed to make a difference. With health and social care services facing increasing pressure, healthy life expectancy stalling, inequalities increasing and more people leaving the workforce due to ill-health, our remit couldn’t be more important.

What you will bring

We are looking for someone with experience in of working at Director level in an organisation of comparable scale and complexity.  You should have a proven track record of representing organisations to interested parties, and of persuading and influencing at senior levels including experience of managing relationships with Government, Parliament, regulators, trade bodies, consumer organisations, firms and the media.

This role will require experience of developing and delivering organisational strategy. You will have experience in building effective teams of senior staff through people management skills such as leadership, vision, communication, motivation, constructive challenge and delegation. 

An effective communicator, you will excel at engaging with key internal and external stakeholders to achieve organisational goals. Most importantly we want someone who wants to come and work with the organisation to deliver our strategy and make a difference.

In return we offer:

· 25 days annual leave

· Agile hybrid working structure – 9-day fortnight available

· Pension contributions

· BUPA Cash plan

· Cycle to Work Scheme

· Membership of the Royal Society for Public Health

· Access to public health knowledge and skills training courses and qualifications

· Organisational commitment to supporting the health and wellbeing of our employees

· Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

Please do let us know if you require any adjustment to allow you to participate in this recruitment process.

RSPH operates an agile working policy with some attendance at our London office according to business need.

Interviews will be held at our offices in Whitechapel on Wednesday 31 July.  If you are unable to attend please indicate this on your application.

Please visit our website for more information and the full job description.