Jobs

Supporter Services Officer

Salary - £23,948 to £26,133 per annum

Full time, 12 months’ fixed term contract

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

Why join us?

• The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
• Our open plan offices are located in the centre of Rugby near to the train station.
• In addition, we offer the following benefits:
• Flexible working/hours – full-time roles are contracted at 35 hours per week.
• 27 days’ holiday in addition to public holidays.
• A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Life assurance (3 x annual salary).
• Cycle to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.

We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 26th July 2024

Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you.  To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.

Specialist Caseworker Violence and Exploitation

Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week)
Starting salary: £27,445 rising to £33,220

As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Violence and Exploitation to work alongside those young Londoners affected by violence and exploitation.

About you:

Do you have the expertise and knowledge to support young Londoners impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.

About us:

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.

About the role:

In this impactful role, you will cultivate strong trusting relationships with young Londoners, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of young Londoners affected by violence and exploitation.

What we offer:

Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces).
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- New modern offices.
- A contributory Pension Scheme.
- Enhanced family leave.
- Reduced caseloads compared to statutory services.
- Interest-free Season Ticket Loans.
- Cycle to Work Scheme.
- Free access to a confidential 24/7 helpline service with a specialist range of support and information.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of learning courses.
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week.

Additional Information:

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.

We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

Sound good? Here’s how to apply:

To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time. Interviews will take place in person in Central London.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

We look forward to hearing from you.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Working across third sector organisations you will build and maintain relationships to input to policy and influencing, both as SWA as well as jointly with others. You will maintain good working relationships with civil servants, challenging ideas and find solutions where necessary.

The role includes inputting to and submitting consultation responses, researching and writing briefings, preparing for SWA to providence evidence in parliament, keep our communications team up to date with policy inputs and changes, and input to good practice stemming from policy changes. All of these roles, requiring great working relationships across the organisation, but especially with Membership and Training.

We’re looking for someone with experience in a similar role, with specific knowledge of the Scottish policy landscape and the potential that offers. We’re looking for someone who can work across domestic abuse related topics – examples including economic abuse, child contact, the welfare system. We ask that you re a self-starter, ready to apply these skills creatively to meet our strategic priorities.  Excellent written and verbal communications skills go without saying: you’ll be skilled in the ability to engage confidently with a range of different audiences, and be adept at writing to suit them, working alongside colleagues across SWA and our members across the country.

Tearfund is a Christian charity, called to follow Jesus wherever the need is greatest around the world. We respond to crises and partner with local churches in over 50 countries to bring restoration to those in poverty.

We are committed to the highest standards of integrity, and to avoiding harm in our work. This role is critical to enhancing our effectiveness in preventing and responding to wrongdoing, and is an exciting opportunity for an experienced professional to lead, develop and champion this area of our work.

The role is responsible for leading our processes for preventing and responding to wrongdoing, and for promoting and implementing sector best-practice. It has responsibility for the management and oversight of our full caseload of investigations into financial wrongdoing, safeguarding and other personal misconduct. It also includes provision of coaching and support to internal investigators and guidance to partners on investigation protocols and reports.

The successful candidate will have:

• Extensive experience of leading a caseload of sensitive investigations (e.g. fraud or safeguarding);
• Proven ability to plan and flexibly deliver a large workload of both long-term and urgent activities;
• Good knowledge of the UK legislative and regulatory framework on safeguarding and financial compliance,
• Significant experience of developing and implementing policies and protocols to strengthen organisational resilience to wrongdoing, ideally in a global context;
• Experience of enhancing organisational processes to prevent/deter wrongdoing;
• Excellent skills in detailed analysis work, communication (written and verbal), influencing, and training/mentoring across cultures and all levels of the organisation;
• Proven wise judgement and high emotional intelligence.

We are looking for someone with deep personal integrity, a strong commitment to impartiality and confidentiality, who is passionate to help improve our organisational effectiveness.

Do you want to use your skills and experience to serve those living in poverty? Do your skills match the above? Then we'd love to hear from you!

Please note: This is a full time role but we are willing to consider part-time working at a minumum of 28 hours per week. 

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

About us 

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

We are now recruiting for a new role in the Resources Team, Crisis at Christmas to support with coordinating the material donations needed to set up and run Crisis at Christmas centres and services. Every year, Crisis at Christmas opens its doors to people who need our support, offering warmth, accommodation, healthcare, food, and specialist advice. Last Christmas we worked with over 6,600 people facing homelessness through our day centres and hotels in London, and Crisis Skylight centres across Britain.

Contract: Fixed term contract from 10 September 2024 to 28 February 2025 

Hours: Full time, 35 hours per week. Core working hours are 9am – 5pm, Monday – Friday, but due to the nature of the project some weekend and evening work may be required. 

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES  - three days per week onsite

About the role 

As a Project Coordinator – Resources your role will involve building relationships with current and new corporate donors to ensure we can resource all the required material donations we need to run the Crisis at Christmas centres in London.  Gift in kind donations we require range from food and beverages to clothing, hairdressing equipment and minibuses. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running community donations. 

About you 

To be successful in this role you will have:

• Experience of customer service and ability to deal with working with partner organisations and donors via phone and email in a professional and friendly manner. 

• Strong organisational skills with an ability to manage multiple priorities  

• Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint, and SharePoint.   

• Strong problem-solving skills and the adaptability to modify plans in response to unexpected complications.  

• Good communicator who considers their audience and can work efficiently as part of a team.  

• Strong attention to detail and ability to process data accurately. 

You may have experience running events or working on busy projects or have experience in a busy customer service or fundraising environments. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 14 July 2024 (at 23:59) 

Interviews will be held on Wednesday 24 July 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Media Manager (PR)

Job reference: REQ000777

£36,489 pa

Woking GU 21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

If you have experience working in a fast-moving press office or PR agency and know how to deliver high quality media coverage, this is a unique opportunity to use your talents for good. As a PR Media Manager for the world’s leading independent conservation organisation, we want you to join the media team supporting our fundraising, brand and advocacy by increasing our visibility through media, compelling storytelling, and celebrity partnerships.

As Media Manager you will focus on proactively generating positive and agenda-setting media coverage of our work and campaigns in consumer media from breakfast TV sofas to lifestyle media, online news outlets and specialist press. We want you to help make our message the loudest, most respected and reliable in the UK media, and to grasp the public and decision makers’ attention so they step up to help bring our world back to life. This will involve developing close relationships with journalists and confidently pitch stories and ideas to media outlets. You will collaborate with colleagues to secure coverage within a variety of media types including consumer lifestyle, national, broadcast and regional too. It will be important to to stay in touch with developments in the media landscape and identify new opportunities for us to exploit. You will also support the monitoring and evaluation of media activities as well as work on a rota basis to respond to media requests and breaking news out of hours.

For this high-profile role, you must have worked in a fast-moving press office or PR agency and can demonstrate a track record of delivering high quality media coverage.  An excellent communicator, you will have a natural ability to spot and utilise proactive media opportunities and must possess good multitasking and relationship building skills. You will also be used to delivering high profile UK PR campaigns, events and brand/celebrity partnerships. Critically, you will possess an excellent understanding of, and contacts within, the UK media landscape, particularly national features, consumer and lifestyle media and broadcast magazine shows as well as social media. Effective at writing high quality content, you will be passionate and knowledgeable about environmental issues too.

If you have the skills to change hearts and minds through great media work and are passionate about building a movement to bring our world back to life, we would love to hear from you. Please visit our website via the link and complete the online registration and submit a copy of your up to date CV with supporting statement highlighting why you are interested in this role as well as why this role is for you.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection, and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

We are seeking a Therapeutic Practitioner to join our newly established Health Team. This specialist role will enhance our current provision and improve the quality and breadth of mental health support available to young people. The successful candidate will work within the Health Team, in collaboration with our partner organisation Camden & Islington Young People's Service, to deliver 1:1 emotional and practical support, assist in our drop-in service, and facilitate workshops for all young people experiencing homelessness.

You will specialise in helping young people improve their self-confidence while improving their understanding of difficult emotions such as anger. Additionally, you will focus on developing their thinking and practical skills, as well as coping and de-escalation strategies. Your work will aim to improve relationships among young people within the day centre, and continue to promote trauma informed working practices across New Horizon, so that all of our services are designed to address the psychological and emotional needs of young people who are unsafe or facing homelessness.

You will have the unique opportunity to contribute to the development of an important and innovative new role. You will be provided with your own theraputic support delivered by a highly experienced clinical psychologist and regular individual and group clinical supervision. You will also be given opportunities for further professional development through training and consultation through New Horizon and our Camden & Islington's Young People Service. 

Closing Date: 9am, 29th July 2024

The Mare and Foal Sanctuary rescues abandoned, neglected, or abused horses and ponies, offering them sanctuary for life. In each of our five peaceful sanctuaries in Devon, we unlock a world of natural, wild beauty where horses, ponies, and people who were struggling can enjoy life again.

Our compassionate and knowledgeable team cares for nearly 200 horses and ponies at our sanctuaries. Additionally, over 400 horses and ponies are rehomed and offered sanctuary at home by our dedicated carers. Sanctuary care is supported by a welfare team assisting owners struggling with the enormous commitment of horse ownership.

Operating across four sites in Devon, we are proud to offer:

· An Equine Assisted Services program to our local community in Devon. This program provides a range of activities for vulnerable children, young people, and adults involving our rescued horses and ponies - many of whom have also endured adverse life experiences.

· A small retail network helps support our fundraising and brand awareness, and we have ambitious plans to build on our open days and transform our Coombe Park sanctuary into a permanent visitor centre.

Chief Executive Officer 

Devon, with hybrid working that ensures the best leadership of the charity.

Circa £95,000 per annum 

This is an exciting opportunity to lead an ambitious organisation, keen to continue to grow the scale, reach and impact of our work. Building on our solid financial position, well respected brand and working alongside our highly skilled Board and our passionate team, there are a number of exciting opportunities available to us.

Our new CEO will develop our new organisational strategy that sees us develop our visitor engagement opportunities, our capital investment, and our equine assisted services. The CEO will realise our ambitions to increase our reach and impact, our commercial opportunities, and our national profile.

We are looking to appoint a passionate and ambitious leader who brings: 

· A track record of scaling up organisations, from strategic planning to delivery.

· Experience of operating at strategic level, with inspirational leadership skills.

· A commercial outlook, with experience of identifying and implementing new opportunities that drive income.

Whilst we are open to candidates from all sectors and no professional animal welfare experience is needed, we are looking for people who have a passion for animals and will enjoy immersing themselves in the equine sector. 

For further information, to access the appointment brief and to apply to this role, please click the 'apply' button to be redirected to the Prospectus website.

Recruitment Timetable 

Deadline for applications:                                                            Wednesday 14th August 2024 

Interviews with Prospectus:                                                         21-28th August 2024

Meetings with The Mare and Foal Sanctuary’s stakeholders:     w/c 2nd September 2024

Interviews with The Mare and Foal Sanctuary:                           w/c 2nd September 2024 

About The Role
Closing Date: 12th July
Application Process: Please ensure you apply with a Supporting Statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
In this specialist role, you’ll provide joined-up strategic support to our Business Development & Partnerships Team.
You will be responsible for aligning the Society’s plans, activities and impact with the needs and preferences of corporate partners, trusts, foundations, and major donors – packaging up key propositions which deliver transformational partnerships for people affected by dementia.
Drawing on your influencing skills and your expertise in collaboration, you will use your professional curiosity to maximise income-generating opportunities for the Society through innovative (and sometimes co-produced) funding propositions.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
This is a critical leadership role in the team which requires a tenacious individual who will drive progress and success, think outside the box, and engage effectively with stakeholders at all levels.

- You have a flair for internal engagement and can build strong relationships across the organisation.
- You are driven by curiosity and an eye for big ideas and small details.
- You are a collaborative, creative thinker, your background will be in proposition development.
- You thrive as a multidisciplinary multitasker: equally at home developing creative and innovative funding propositions and delving into the complex details of financial data, insight and operational plans to ensure maximum impact.
- You will be driven by a desire to do better for people living with dementia.

Person Specification

- Verbal and written communication skills to liaise with a diverse range of stakeholders and customers.
- Excellent IT skills and extensive experience/knowledge of using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team 

In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.

About the role

You will be the first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

With proven office administration and customer service experience, you’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.

In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

CVs without supporting statements will not be considered. 

Tearfund is looking for a dynamic IT Training Coordinator for our exciting global environment, working to maximise the productivity and online safety of our staff. 

Are you a clear thinker and confident communicator, with adaptable presentation skills, and an understanding of cross-cultural issues in a demanding international relief environment? 

We regularly hear from staff worldwide who struggle to use IT due to a lack of familiarity or skills. You will be responsible for providing high-quality IT Training and core competencies to our users with;

• IT training needs assessments across the organisation,
• development of high-quality Staff IT effectiveness training,
• development of Staff IT ‘Safe use' training, to keep our charity's data safe,
• monitoring and delivering risk-reduction IT training to users who access Tearfund data & systems

Key Objectives to ensure consistent, accurate, and effective IT training across all Tearfund staff for

• Google Workspace skills 
• Basic IT skills (including working in a globally dispersed & mobile organisation)
• Basic Cyber & Data Protection skills

Do you have good IT skills, and can research new software and changing technologies?

You will develop or adapt key IT Training modules to be part of corporate inductions, country/site orientations, and mandatory annual staff competency tests.

Are you good at trouble shooting issues, and handling all the “How do I” questions?

This post would work alongside IT Support to help provide the "on demand" support for Excel/Sheets, Calendar, Mail, and other essential applications users work with daily. 

Applicants must be committed to Tearfund's Christian beliefs.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

Contract: This is a part time (17.5 hours per week) contract, flexible working hours will be considered. The full time salary is £31,990 per annum and the part time salary is £15,995 per annum.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

As a Supporter Stewardship Officer, you will be at the forefront of providing exceptional support to all our existing members, donors, and supporters by embracing our supporter care culture in line with the supporter care charter.

A key part of this role will be to identify opportunities to maximise income through products and services contributing to the overall Fundraising strategy.

You will ensure every interaction leaves supporters feeling valued and engaged, nurturing relationships that drive fundraising success. Collaborating closely with our Supporter Stewardship Team, you'll establish good working relationships and encourage cross-team collaboration, ensuring an integrated approach.

Your day-to-day will involve providing advice and guidance to both new and existing supporters, offering tailored service to maximise their fundraising potential. By triaging enquiries effectively, you'll ensure everyone gets the assistance they need promptly and efficiently.

As an essential point of contact in our supporter care journey, you'll efficiently handle enquiries, upholding the highest standards of service. Plus, you'll play a crucial role in maintaining our supporter database, ensuring accuracy and compliance with relevant regulations.

If you're ready to make a real impact and be part of a team dedicated to providing an excellent supporter experience, apply today!

Hybrid Working Expectations: 2 days per week office attendance required.

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

Proven experience of delivering outstanding customer service. You'll have excellent verbal and written communication skills, with a friendly telephone manner.

Confidence in handling challenging situations is a must, alongside solid ICT skills, especially in Microsoft Office and databases.

You'll need to collaborate effectively and build strong relationships within the team and across internal departments. Organisation and time management skills are key, coupled with accuracy and attention to detail.

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:      
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Proven experience of excellent customer / supporter service skills.
• Strong interpersonal and communication skills with excellent telephone manner, and the ability to deal confidently and effectively with challenging telephone calls.
• Good ICT knowledge including Microsoft Office suite and databases.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Café Supervisor
Contract: Full time, Permanent
Salary: £26,000 per annum
Location: Modern Art Oxford, OX1 1BP

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Our cafe is an important part of the gallery, and our Café Supervisor is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands-on role where the large majority of time is spent preparing the cafe food and drinks and interacting with the general public.

Person Specification

Essential Skills & Experience

• Excellent eye for detail and food presentation
• A flexible, innovative and proactive approach to sales strategies and solutions
• Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage)
• Barista experience, making a range of coffees and hot drinks
• Understanding of Allergens and dietary requirements
• A high regard for customer service and satisfaction
• Self-motivated and able to work on own initiative and without supervision
• You need to be enthusiastic, approachable and above all an absolute team player

Desirable Skills & Experience

• Rota management experience
• Flexibility to work some weekends & evenings
• An interest in contemporary art

Benefits

• 25 days annual leave plus eight public bank holidays.
• Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
• Employee Assistance Programme through Gemelli. 
• Cycle and Home & Tech schemes available via BHN extras.
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Applications must be received by 9.00am Monday 29 July 2024.
Initial interviews planned for w/c 5 August 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in the workforce in our sector.

No agencies please.

Poverty is not God's plan. You are.

As Tearfund's Internal Communications and Engagement Officer you will play a critical role in inspiring, connecting and informing almost 1,000 staff across the globe to work towards our mission: to see people freed from poverty, living transformed lives and reaching their God-given potential.

We are a small, friendly and creative team with a passion for a fairer and more just world.

You will be working on our weekly publication, on live events, on standalone communication campaigns, on video and podcast editing, proofreading, corporate communications and plenty more.

Interested? Here is what we are after

• You are an excellent writer using plain English as our primary working language.
• You have a nose for a good story and know how to source it and tell it.
• You can spot a typo at 100 paces.
• You can run an internal communications campaign from start to finish, using insight, creativity and analytics.
• You have basic video / audio editing skills and ideally know your way around some of the Adobe Creative Suite products.
• You are a flexible, enthusiastic team player.
• You take initiative, make suggestions and are happy to work independently.
• You are passionate about modern trends in communications and always look for ways to improve how we work.
• You are committed to Tearfund's Christian beliefs, and care deeply about our mission to follow Jesus where the need is greatest.

Are you up for the challenge and want to be part of something truly rewarding and meaningful? Then we would love to hear from you.

Please note: If you are based in the UK you will be required to come in to the office more often (at least once a month, with extra requirements for additional live in-person events (approximately six per year)). 

Get in touch for more information or to apply.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a watchlist database to check against criminal convictions, as a counter-terror measure.