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Top job
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £32,000 per year
key purpose in post is to ensure efficient, compliant data management, and effective data processes alongside accurate data capture
Posted 1 day ago
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Page 5 of 49
CB21, Cambridge (Hybrid)
Circa £32,000 per year
Full-time
Permanent
Job description

We are launching our new organization-wide CRM, Salesforce. This is a hugely significant and transformative organisation-wide project that provides the opportunity to grow the way we engage with our supporters. 

As the Database Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes alongside accurate data capture. You will proactively support, find improvements, and push for efficiencies to allow CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques. 

You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements. 

Main duties and responsibilities of the role:

· Work with our Extract, Transform, Load (ETL) tool named Clarity Data Transform (CDT) to create data integrations with Salesforce. This will include extensive documentation writeup, testing requirements, and a restrained and disciplined development approach where quality is more important than speed.

· Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.

· Play a key role in the sprint development team, completing development work in Salesforce as directed and taking part in all sprint development meetings.

· Work with the Database Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately and on the agreed schedule.

· Carry out more complex data loading processes and act as a point of escalation for issues when raised by the Database Executives.

· Critically examine existing processes and drive process improvement across database stakeholders and users.

· Support the Database Manager on database improvement projects, aimed at both improving the quality of data, and teams’ processes surrounding their use of Salesforce.

· Provide second line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.

· Maintain, enhance, and develop data quality checks and associated processes to improve the integrity and usefulness of the data within Salesforce.

· Support the Database Manager in ensuring data management best practice is incorporated into each teams’ processes.

· Other data management tasks from time to time as identified by the Database

 

What we are looking for:

· Knowledge of relational databases, CRM systems and/or large datasets.

· Knowledge and understanding of ETL tools and practices.

· Understanding of data protection/GDPR legislation and its implementation.

· Knowledge and understanding of SQL.

· Experience of using Salesforce or similar CRM systems.

· Experience providing support and training to end users.

· Experience using a ticketing system, such as Jira Service Desk.

· Excellent verbal and written communication skills.

· Ability to manage multiple tasks simultaneously.

· A creative, positive, and proactive approach to problem solving.

· Logical and process orientated.

· Good self-awareness with a willingness to learn new skills.

· Excellent internal stakeholder management skills.

· Proven ability to work to a high standard and with an excellent eye for detail.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 27th October 2024, with interviews likely to be held week commencing the 4th November 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Application resources
Posted by
Alzheimer's Research UK View profile Organisation type Registered Charity Company size 101 - 500
Refreshed on: 18 October 2024
Closing date: 27 October 2024 at 07:57
Job ref: ALZ1050713
Tags: Data Analysis,Database Management

The client requests no contact from agencies or media sales.