Social Welfare Jobs in Oxfordshire
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Location: To cover North Wales police force area
Working pattern: Work from home with some travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within your region.
There is an expectation that you will spend some time working from one or more than one of the following police stations, depending on your home location:
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LLAY
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ST ASAPH
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LLANDEGAI
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BLEANAU FFESTINIOG
Further details will be provided at interview.
Who we are
We are Brake, the national, acclaimed road safety charity which provides the National Road Victim Service (NRVS). We have been supporting victims of the carnage on our roads since 1995. We also campaign for positive change to prevent future collisions and save lives.
A rare and exciting opportunity to help us to help others
Did you know that every 20 minutes, someone is killed or seriously injured on our roads? The impact of that on individuals and their wider families is profound and far reaching and it can happen to any of us, at any time.
The National Road Victim Service is growing, allowing us to reach greater numbers of people in need and building upon our well-established foundation to create an enduring legacy. To support this growth we’re looking for a dedicated caseworker to become part of our enthusiastic, energised and dynamic team, delivering world-class support services to people at a time when they are most vulnerable.
This is definitely not the average 9 to 5 job, and it is not every day that opportunities like this come along. You could be playing a significant part in our commitment to roll out our clinically developed, trauma informed support services across the country, making a positive contribution to the lives of those traumatically bereaved or seriously injured as a result of road traffic collisions.
What we offer
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36 days holiday (including bank holidays, pro rata for part-time working patterns)
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Employee Assistance Programme
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Flexible working
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Ongoing support including regular independent clinical supervision sessions
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Be an essential part of a skilled, dedicated and friendly team with a knowledgeable and engaged Board of Trustees
Who you are
We need energised, self-starters who are passionate about helping others, to join our fantastic team.
We are looking for people who have a background in providing emotional support and practical research and advocacy for vulnerable people after a serious psychological trauma such as the death of a loved one in violent circumstances.
Specifically we are seeking candidates with:
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experience of frontline care for people in crisis with acute vulnerabilities and risks (desirable but not essential)
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comprehensive understanding of the processes involved in the criminal justice system (desirable but not essential)
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research and advocacy skills – you get crucial things done through liaison with external agencies
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significant resilience, and willingness to be professionally developed and clinically supervised
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a full UK driving licence, with access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses).
Candidates must be able to speak Welsh. You will be expected to support families who are first language Welsh.
We are interested in receiving applications, not to the exclusion of others, from candidates with experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.
Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.
The greatest reward comes from knowing you have made a real positive difference to someone’s recovery from psychological trauma, and the emotional or practical challenges presented by their sudden bereavement or serious injury.
If you are seeking out a new challenge and think you have the skills, passion, and commitment that we are looking for, we would be interested in hearing from you.
About the team and how we work
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Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation
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The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered. Additional police vetting may also be required (TBC)
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Please note we do not accept applications from serious traffic offenders due to the nature of our work. Employees are subject to driver licence checks.
To apply
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.
Gweithiwr Achos Lleol (Gogledd Cymru) – Yn siarad Cymraeg
Oriau: 29 awr (4 diwrnod yr wythnos) rhwng 08:00-18:00
Hyd cytundeb: Tymor penodedig 12 mis (gyda'r posibilrwydd o estyniad yn dibynnu ar gyllid)
Cyflog: £20,800
Lleoliad: Cwmpasu ardal Heddlu Gogledd Cymru
Patrwm gweithio: Gweithio o'r cartref gyda rhywfaint o ofyn teithio. Bydd disgwyl i chi gyflawni gwasanaeth wyneb yn wyneb i gleientiaid yn eu cartref eu hunain neu fan cyfarfod diogel o fewn eich rhanbarth.
Mae disgwyl y byddwch yn treulio rhywfaint o amser yn gweithio o un neu fwy nag un o'r gorsafoedd heddlu canlynol, yn dibynnu ar lle rydych yn byw:
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LLAI
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LLANELWY
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LLANDYGAI
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BLAENAU FFESTINIOG
Ceir manylion pellach yn y cyfarfod.
Pwy ydym ni
BRAKE ydym ni sef yr elusen diogelwch ffyrdd glodwiw genedlaethol sy'n darparu Gwasanaeth Cenedlaethol Dioddefwyr y Ffyrdd (NRVS). Rydym wedi bod yn cynorthwyo dioddefwyr lladdfeydd ar ein ffyrdd ers 1995. Rydym hefyd yn ymgyrchu am newid cadarnhaol er mwyn atal gwrthdrawiadau yn y dyfodol ac achub bywydau.
Cyfle prin a chyffrous i'n cynorthwyo ni gynorthwyo pobl eraill
Wyddoch chi fod rhywun yn cael eu lladd neu eu hanafu'n ddifrifol ar ein ffyrdd bob 20 munud? Mae effaith hynny ar unigolion a'u teuluoedd ehangach yn fawr a phellgyrhaeddol a gall ddigwydd i unrhyw un ohonom ni, unrhyw bryd.
Mae Gwasanaeth Cenedlaethol Dioddefwyr y Ffyrdd yn tyfu, gan ganiatáu i ni gyrraedd mwy o bobl mewn angen ac ychwanegu at ein sylfaen sydd wedi hen sefydlu er mwyn creu gwaddol parhaol. Er mwyn cynorthwyo'r twf hwn, rydym yn chwilio am weithiwr achos penderfynol i ddod yn rhan o'n tîm brwdfrydig, egnïol a dynamig, gan gyflawni gwasanaethau cymorth o'r radd flaenaf i bobl ar adeg pan maent fwyaf bregus.
Nid yw hon yn swydd 9 tan 5 gyffredin, ac nid ydy cyfleoedd fel hyn yn dod bob dydd. Gallech fod yn chwarae rhan sylweddol yn ein hymrwymiad i gyflwyno ein gwasanaethau cymorth trawma ledled y wlad sydd wedi'u datblygu'n glinigol. Gallech wneud cyfraniad cadarnhaol i fywydau pobl sydd wedi profi galar trawmatig neu wedi'u hanafu'n ddifrifol oherwydd gwrthdrawiadau traffig ffordd.
Yr hyn rydym yn ei gynnig
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36 diwrnod o wyliau (gan gynnwys gwyliau banc, yn ôl yr un gyfradd am batrymau gweithio rhan amser)
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Rhaglen Cymorth Gweithwyr
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Gweithio hyblyg
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Cymorth parhaus gan gynnwys sesiynau goruchwylio clinigol annibynnol rheolaidd
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Bod yn rhan hanfodol o dîm sgilgar, penderfynol a chyfeillgar gyda Bwrdd Ymddiriedolwyr gwybodus ac ymroddedig
Pwy ydych chi
Rydym angen pobl egnïol a mentrus sy'n frwdfrydig ynghylch cynorthwyo pobl eraill i ymuno â'n tîm ffantastig.
Rydym yn chwilio am bobl sydd â chefndir mewn darparu cymorth emosiynol ac ymchwil ac eiriolaeth ymarferol i bobl fregus ar ôl trawma seicolegol difrifol fel marwolaeth anwylyn mewn amgylchiadau treisgar.
Yn benodol, rydym yn chwilio am ymgeiswyr gyda:
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profiad o ofal rheng flaen i bobl mewn argyfwng gyda bregusrwydd a risgiau dwys (dymunol ond nid hanfodol)
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dealltwriaeth gynhwysfawr o'r prosesau o dan sylw yn y system cyfiawnder troseddol (dymunol ond nid hanfodol)
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sgiliau ymchwil ac eiriolaeth – rydych yn cwblhau pethau hanfodol drwy gysylltu gydag asiantaethau allanol
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cadernid sylweddol a pharodrwydd i gael eich datblygu'n broffesiynol a'ch goruchwylio'n glinigol
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trwydded yrru lawn o'r DU, gyda mynediad at eich cludiant eich hun ac yn barod i'w ddefnyddio at ddibenion gwaith (rydym yn ad-dalu costau teithio).
Rhaid i ymgeiswyr allu siarad Cymraeg. Bydd disgwyl i chi gefnogi teuluoedd sy'n iaith gyntaf Gymraeg.
Mae gennym ddiddordeb derbyn ceisiadau gan ymgeiswyr gyda phrofiad o gynorthwyo pobl sydd wedi dioddef galar sydyn neu brofiad o weithio gyda phobl gyda bregusrwydd dwysach. Nid yw hyn yn eithrio pobl eraill gyda llaw.
Mae profiad yn y rolau canlynol yn tueddu trosglwyddo'n dda i rôl gweithiwr achos yn Brake: heddlu, rolau o fewn y system cyfiawnder troseddol, swyddog cyswllt teuluoedd, cwnselydd, profiad mewn gofal iechyd a chymdeithasol neu brofiad blaenorol fel gweithiwr achos mewn unrhyw faes.
Daw'r wobr fwyaf o wybod eich bod wedi gwneud gwahaniaeth gwirioneddol gadarnhaol i adferiad rhywun o drawma seicolegol, a'r heriau emosiynol neu ymarferol a brofir gan eu galar sydyn neu anaf difrifol.
Os ydych yn ceisio her newydd ac yn meddwl fod gennych y sgiliau, angerdd a'r ymrwymiad rydym yn chwilio amdano, byddem â diddordeb clywed gennych chi.
Hanes y tîm a sut rydym yn gweithio
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Mae Brake o hyd yn hyrwyddo cydraddoldeb, amrywiaeth a chynhwysiant. Rydym yn cyflogi ar sail sgiliau a phrofiad ymgeiswyr, waeth beth fo oedran, anabledd (gan gynnwys anableddau cudd), rhywedd, hunaniaeth rhywedd neu ailbennu rhywedd, priodas a phartneriaeth sifil, beichiogrwydd a mamolaeth, hil, crefydd neu gred neu gyfeiriadedd rhywiol.
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Bydd gofyn i'r ymgeisydd llwyddiannus fynd drwy broses fetio DBS uwch oherwydd natur sensitif y gwasanaeth a gyflawnir. Efallai bydd angen fetio heddlu ychwanegol (i'w gadarnhau).
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Dalier sylw nad ydym yn derbyn ceisiadau gan droseddwyr traffig difrifol oherwydd natur ein gwaith. Mae gweithwyr yn destun gwiriadau trwyddedau gyrru.
Er mwyn ymgeisio
Cyflwynwch eich CV a llythyr eglurhaol sy'n dangos yn glir fod gennych yr hyn sydd ei angen er mwyn cyflawni'r rôl heriol a gwerthfawr hon
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.
Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.
Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.
This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.
In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.
Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.
This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.
You will be a qualified accountant, and will need to demonstrate:
· Proven experience in a leadership role;
· Experience at Board level and ability to work in collaboration with Trustees and colleagues;
· Understanding and experience of strategic risk management, finance audit and internal controls
You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference.
If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.
We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.
Recruitment timetable:
Application deadline: Sunday 13th October
Shortlisting: approx. Wednesday 16th October
First stage interviews: w/c 21st October
Second stage interviews: 2/c 4th November
To apply, please send your CV and supporting statement via the link by Sunday 13th October
For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.
Please submit your CV and cover letter (no more than sides for the cover letter).
Hybrid working - 4 roles available; located in North, Midlands, East and South of England regions.
We are recruiting four Workforce Leads to support hands-on recruitment, attraction and the onboarding and training of IPS Employment Specialists and Team Leaders across the country. These will be dedicated, regional roles where you will support the scale up of the IPS workforce in your designated region.
IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by Social Finance in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).
The Workforce Lead will provide specialist support to services embarking on recruitment campaigns, monitor their effectiveness and share learning. They will also provide hands-on support for recruitment efforts and training. This will vary according to the service need, but could include headhunting, sifting CVs, preparing for interviews, shortlisting and training.
The opportunity
The Workforce Leads will play a crucial role in the recruitment, onboarding, and training of the IPS Workforce within their designated regions. They will support the scale up of the IPS workforce by ensuring high-quality recruitment processes, comprehensive training programs, and effective onboarding practices. The Workforce Leads will work closely with IPS Grow Regional Managers, local and national stakeholders, including NHS services, to recruit the IPS workforce needed to achieve high levels of employment outcomes for IPS clients.
Responsibilities
The key requirements of the role are:
Recruitment and Onboarding:
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Lead the recruitment process for IPS Employment Specialists and Team Leaders in assigned regions.
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Collaborate with local services to identify staffing needs and develop tailored recruitment strategies.
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Support services by conducting interviews, shortlisting, and making hiring recommendations.
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Identify where IPS services can coordinate, combine recruitment efforts and facilitate links to ensure a joined-up approach.
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Coordinate and facilitate onboarding activities for new hires, ensuring they are well-prepared to deliver high-fidelity IPS services.
Training and Development:
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Deliver comprehensive training programs for new IPS Employment Specialists.
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Provide ongoing support and mentorship to new hires during their first year.
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Identify and address training needs, offering additional resources and workshops as necessary.
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Monitor and evaluate the effectiveness of training programs and make improvements based on feedback.
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Enrol IPS workforce members in e-learning training programmes and the accredited qualification.
Relationship Management:
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Build and maintain strong relationships with local and national stakeholders, including IPS services, ICBs leads and NHS Regional Leads.
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Support with workforce planning with services.
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Attend and contribute to regional meetings, sharing insights and updates on workforce development initiatives.
Quality Assurance and Reporting:
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Ensure that recruitment, onboarding, and training processes align with IPS Grow's quality assurance standards.
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Collect and analyse data related to workforce development activities, providing regular reports to the Workforce Manager.
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Identify challenges and propose solutions to improve recruitment and training outcomes.
Communication and Collaboration:
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Work closely with the Regional Managers and Regional Leads to ensure joined up and timely support for services in the region.
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Work closely with the Workforce Manager and other Workforce Leads to share best practices and coordinate efforts across regions.
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Contribute to internal and external communications, including newsletters, reports, and presentations.
About you
·Recruitment Expertise. Proven experience of recruitment within the healthcare system or substantial involvement in healthcare-related recruitment is essential. This includes interviewing, evaluating candidates and making hiring recommendations.
·Training and Development Expertise. Experience in delivering training programs and workshops, with a focus on adult learning principles and effective onboarding practices.
·Bility to influence others. You will work directly with IPS services to support their recruitment of IPS workers, therefore strong interpersonal, communication and influencing skills are essential. You will need the ability to build and maintain relationships with a wide range of stakeholders.
·Organisational Skills: Excellent organisational skills, with the ability to manage multiple priorities, create project plans, and meet deadlines.
·Problem-Solving Abilities: Creative thinking and problem-solving skills, with the ability to quickly understand challenges and develop effective solutions.
·Adaptability and Flexibility: Ability to adapt to changing project needs and work effectively in a dynamic environment.
·Shared values. We have a passionate belief that helping people to achieve appropriate employment can transform their lives. We hope you will share this, as well as our other core values.
·A thirst for learning and self-development and sharing that learning with services and stakeholders. This will include capturing and sharing learning – in written form, developing tools/guides and training.
·Teamwork. You will be able to work effectively in a remote large, cross-functional team.
·Strategic planning and organisational skills. You will be able to manage your own workload, and able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines (internal and external).
·Creativity and the ability to self-manage. You will be able to demonstrate an ability to deliver results working with limited supervision, ideally in a remote working / virtual team environment. You will have strong communication skills and an ability to use a range of standard tools (such as Microsoft SharePoint, Zoom) to support virtual team working.
·Motivated to have impact / self-starter. You will be able to demonstrate high levels of initiative and personal leadership. You will be committed to your own development, including getting up to speed with and leadership practice. You will be continually curious and open to learning.
·Evidencing your work. You can provide timely reports and case studies to evidence your work and impact.
·Commitment to travel. The role will likely involve significant travel to build relationships and provide hands-on support as well as meeting with IPS Grow team members from across England.
Equality, diversity and inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer and support a range of flexible working options.
The British Gas Energy Trust (BGET) helps families and individuals in England, Scotland and Wales experiencing hardship and who are struggling with energy debts.
You will be joining us at a time where many have been negatively impacted by the cost-of-living crisis and require financial support with their energy bills. You will be joining a collaborative and friendly organisation that is committed to helping individuals facing fuel poverty.
We have an exciting opportunity for a experienced and highly organised Governance Risk & Compliance Officer to join our team. This pivotal role involves ensuring the effective administration of the Board's activities, maintaining robust governance practices, and ensuring compliance with all relevant legislation, regulations and internal policies.
The Governance, Risk and Compliance (GRC) Officer will play the lead role in ensuring the Trust’s adherence to regulatory requirements and internal policies.
1. Develop and Maintain Frameworks: The GRC Officer develops, maintains, and implements governance, risk management, and assurance frameworks. These frameworks guide security functions and activities within the company.
2. Internal Control Management: They manage the internal control environment by analysing data, mitigating risks, and maintaining corporate compliance procedures.
3. Support Internal Audits: The GRC Officer coordinates internal audits, collaborates with auditors, and ensures compliance with industry standards.
4. Legal Point of Contact: As the first legal point of contact, they advise staff on corporate compliance matters, including security assessments and risk control investigations.
5. Regulatory Compliance: The Officer reviews the company’s compliance with existing and new regulations, identifies deficiencies, and provides necessary mitigations.
In summary, the GRC Officer will ensure that the Trust operates within legal and regulatory boundaries while managing risks effectively.
The role will work closely with the Human Resources Manager and other Central support team members and sits within the Finance, Risk and Administrative Team.
The ideal candidate will have a robust, current understanding of risk management practices, compliance protocols, and governance structures, with recent relevant experience in a similar role.
The person will work closely with various departments to foster a culture of integrity and accountability, possess exceptional organisational skills, a keen eye for detail, and the ability to handle confidential information with integrity and discretion.
Why Join Us?
- Opportunity to play a pivotal role in shaping the risk and compliance culture of a dynamic organisation.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
Please note that unfortunately we are not able to offer sponsorship for this role, therefore you will need to evidence a right to work in the UK.
Please review the attached advert and Key Responsibilities, as you will need to address these in your cover letter to allow us to shortlist you for this opportunity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real difference to the lives of unpaid carers? Do you have the skills and dedication to support impactful projects that provide essential support and services to unpaid carers? If so, we have an exciting opportunity for you!
We are seeking a dynamic, motivated and organised Project Officer to join our Innovation and development team. The successful candidate will play a pivotal role in coordinating and managing projects aimed at supporting unpaid carers and Carers First teams; at times working in partnership with other organisations. This role includes planning, delivering, implementing, and evaluating projects, to ensure they meet our strategic objectives and deliver real impact to the carer community.
This role requires a proactive individual with a passion to ensuring carers receive relevant and essential information bespoke to their individual caring situation. The ability to work in co-production and collaboratively with a diverse range of stakeholders, and interest in driving forward the delivery of the Carers First Strategy, to reach and provide better support to more carers.
As a Project Officer, you will play a crucial role in developing and delivering programmes aimed at enhancing the support we provide to unpaid carers. You will work closely with our team, partners, and stakeholders to ensure our projects meet the highest standards.
To apply for a role with Carers First, please complete in full our online application form via our website. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact and we will be happy to organise for one of the Team to contact you.
Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.
Equal Opportunities Employer
Positive Collaborative Ambitious
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.
Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.
The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.
If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Global Director of People, Culture and General Counsel
Location: Remote; this role sits within our Global People & Culture Team, which provides leadership and partnership to all of our teams in Europe, Australia, Asia, and North America and we welcome applications from candidates in the locations we have staff in (India, Australia, UK, Spain, France, Sweden, Germany, US).
Reports to: Executive Director
Employment type: Full-time (non-exempt in the US)
Hours per week: 35-40 hours (depending on local employment laws)
Compensation: Salaries at CPI are non-negotiable to counter inequity; starting salary based on 10+ years of experience and region of residence (to match our current 2024 salary bands)
Closing: October 2, 23:59 Central Daylight Time
About the Centre for Public Impact (CPI):
At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. We are a global not-for-profit organisation, founded by the Boston Consulting Group, who serve as a learning partner for governments, public servants and the diverse network of changemakers who are leading the charge to reimagine government so that it works for everyone.
We are a small organisation, but our global footprint is expansive. Along with the Europe team, we have a team in Australia/ Aotearoa New Zealand, Asia and North America. We are all aligned by the Global Hub operational team who provides people & culture, operational, finance, and communications partnership across the regions.
Our Values:
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Curiosity - We champion exploration and creativity.
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Courage - We are authentic and brave in our decisions and actions.
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Collaboration - We share power and work together.
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Empathy - We embrace others’ perspectives and experiences.
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Equity - We disrupt systemic barriers to shift power.
Position Overview:
At CPI, we believe that our people are at the heart of our success. We are looking for a Global Director of People, Culture, and General Counsel who will champion a people-centred approach to drive our organisational culture, foster development, and prioritise diversity, equity, inclusion, and belonging (DEIB). In this dual role, you will lead our global HR function, supporting employee relations and engagement, while also serving as our in-house legal counsel on matters related to policies, contracts, global operations, and employee relations across our international footprint.
Our belief in diversity, equity, inclusion, and belonging (DEIB) is not just a buzzword - a core part of our mission. We seek a director who not only shares this commitment but also embodies it in their leadership. This role will be crucial in shaping our DEIB initiatives, driving strategic people and culture efforts. This is a critical role to ensure that CPI continues to be a place where people thrive, feel valued, and supported.
Key Responsibilities:
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Global People & Culture Strategy:
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Oversee the development and implementation of CPI’s global People & Culture strategy, ensuring alignment with CPI’s mission, values, and organisational goals.
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Lead the advancement of people and culture systems, processes, and practices across all regions, fostering a sense of belonging across all.
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Partner with regional leaders to tailor strategies that reflect local contexts while maintaining global consistency.
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Align the people and culture strategy with CPI’s overall strategic goals, ensuring that the organisation’s talent and culture are key drivers of its success.
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Employee Experience and Engagement
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Lead efforts to enhance employee engagement and well-being across all CPI regions, fostering a positive and inclusive work environment.
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Oversee talent management strategies, including recruitment, retention, and succession planning, ensuring we attract and retain top talent.
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Oversee the entire employee lifecycle, ensuring a positive experience for all CPI employees, from onboarding to offboarding.
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Strategic DEIB Leadership
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Lead and enhance our global DEIB strategy, embedding it into all aspects of CPI’s operations and culture.
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Serve as a senior advisor to the executive team on DEIB matters, providing insights and strategies to promote an inclusive culture.
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Cultivate a supportive and inclusive work environment focused on staff well-being and psychological safety.
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Drive change management efforts, particularly in building robust DEIB and people and culture infrastructures.
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Legal Counsel
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Provide legal counsel on employment law, contracts, global operations, and labour issues, ensuring compliance across CPI’s international operations.
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Manage risk by providing strategic legal advice related to global policies, contracts, and employee matters.
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Ensure that all legal documentation and contracts are aligned with CPI’s values, ensuring ethical and equitable standards are maintained across the organisation.
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Serve as the primary point of contact with external law firms across multiple regions, ensuring effective coordination and management of legal matters worldwide.
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Organisational Development and Policy Creation
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Lead organisational development initiatives that promote growth, learning, and adaptability within our teams.
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Create, review, and update global People and Culture policies and procedures that align with local labour laws and best practices across different regions.
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Regularly assess the effectiveness of organisational structures and recommend adjustments that support CPI’s long-term goals.
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Leadership and Collaboration
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Continuously innovate and improve CPI’s People & Culture practices, drawing on global best practices and emerging trends.
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Collaborate with global teams to assess the effectiveness of our People & Culture ensuring our People & Culture initiatives are aligned globally and culturally relevant locally.
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Collaborate with regional and global teams to ensure alignment and cohesion across different offices and cultural contexts.
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Build and nurture cross-functional partnerships to drive strategic initiatives that enhance both organisational culture and operational effectiveness.
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The person we are looking for will:
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Have 10+ years of experience of People & Culture and DEIB experience, particularly in the non-profit/charity/social impact space.
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Hold at least 5 years of experience in a legal counsel or similar role, advising on HR-related legal matters.
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Possess a Juris Doctor (JD) and be licensed to practice law in at least one U.S. jurisdiction.
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Have significant experience in nonprofit law, including the development, review, and negotiation of contracts, compliance with relevant regulations, and governance.
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Be a people-focused leader with strong interpersonal skills and a passion for fostering positive, inclusive workplaces.
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Be committed to actively cultivating a culture of equity, inclusion, and belonging in the workplace.
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Have a track record of successfully developing and implementing people strategies that align with organisational goals.
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Be a strategic thinker with the ability to balance day-to-day HR responsibilities with long-term cultural and organisational development goals.
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Have experience working in a global organisation, with an understanding of the complexities of international organisations, labour laws, and HR practices.
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Possess excellent problem-solving skills and the ability to provide sound legal advice in complex situations.
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Exhibit flexibility and adaptability, with the ability to navigate change and lead in a dynamic, fast-paced environment.
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Have high integrity, with the ability to hold confidential information and conversations tightly.
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Have excellent interpersonal skills, including feeling confident building new relationships, and negotiating challenging conversations with directness and kindness at all levels of the organisation.
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Be comfortable with ambiguity and the complexity of our work, where anything is possible but not always known in advance
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Be committed to exploring and experimenting with different ways of working and how to build our culture into something we are all proud of.
Salary, Benefits, and How to Apply
At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold and therefore, salaries at CPI are non-negotiable. Salary rises with experience, which includes work experience, educational experience, and lived experience.
CPI offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals; employer contribution as applicable; 1,500 per year in dedicated professional development funds; generous paid leave and public holidays; paid parental leave and extended illness leave; and a year-end organisation-wide closure. We are a remote-first organisation and anticipate this position will require approximately 15% domestic and international travel.
To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity, Equity and Inclusion Policy here.
We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, the application requires four paragraph-length answers. Your application will be anonymised for review. Although we ask for your CV, it will not be looked at until further down the process. Please apply by the closing date of October 2, 23:59 Central Daylight Time as the portal closes automatically and we will not be able to reopen it.
CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
The client requests no contact from agencies or media sales.
HR Consultant
Location: Home Based
Contract Type: Permanent/ Part time
Salary: £38,861 p.a. + bonus scheme pro-rata (£36,918 during probation)
Hours: 22.5
About Us
Roots HR is a dynamic and growing HR consultancy specialising in providing tailored, pragmatic human resources solutions to social sector employers, including charities. We believe in the power of HR to transform the social sector, and we are looking for an experienced HR Consultant to join our small but dedicated team.
We are founded on the belief that social sector organisations of all sizes should have access to high quality, practical and affordable human resources services. We recognise the challenges for such organisations and develop our services to meet the needs of the social sector, in terms of culture, risk and scale. We deliver those services on a more than profitable basis to meet our social purpose.
Our market leading COMPLY service is in high demand, and we are now seeking to grow our team with the appointment of an HR Consultant who will provide comprehensive and pragmatic HR advice, documentation, and compliance support to clients by phone, Teams / Zoom and email.
Position Overview
As an HR Consultant at Roots HR, you will have the opportunity to work closely with a diverse client base, helping them navigate HR challenges and implement best practices. You will provide expert guidance in areas such as employee relations, compliance, HR strategy, and more. This role is perfect for someone who thrives in a collaborative, client-focused environment and wants to make a significant impact on our clients' success.
We need an experienced practitioner who has built their career in a well-structured environment and is now looking to take their first step into the consultancy arena. You will need a high level of initiative and the confidence and flexibility to meet the demands of an external client base, together with the drive and enthusiasm to work autonomously.
We envisage that the successful candidate will, along with other essential criteria:
• Ideally be qualified to Chartered MCIPD level or as a minimum, working towards that
• Have extensive experience of leading and managing HR projects and initiatives across a broad range of subject areas, and delivering robust generalist HR advice and guidance, including advising and coaching line managers and advising to a successful conclusion on a broad range of complex employee relations issues.
• Social sector experience or exposure, gained through employment, volunteering or governance role(s) with extensive and broad operational delivery of robust generalist HR advice and guidance.
• Have excellent communication skills and be extremely skilled in influencing at all levels
• Have excellent written skills, able to produce high-quality reports and other documentation.
• Be passionate about human resources and committed to updating their knowledge on a frequent basis.
In return for your skills and commitment we can offer you:
• A wide range of interesting and demanding work in a sector where HR effectiveness impacts on the life of the community
• A friendly, team-oriented, supportive and trusting work environment where you will have a good degree of personal empowerment
• Full coaching and support in consultancy skills and practices
• Partnering internally with experienced and supportive colleagues
• Career opportunities within a successful business.
Roots HR CIC is an equal opportunities employer welcoming application from all sections of the community. Continued eligibility to work in the UK is required.
Strictly no contact from agencies please.
You may have experience in the following: Consultant, HR Specialist, Talent Management Consultant, Employee Relations Consultant, Workforce Consultant, HR Business Partner, HR Strategist, Organizational Development Consultant, Talent Acquisition Consultant, People Strategy Consultant, Human Capital Consultant, and HR Solutions Specialist.
REF-216874
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?
We are looking for a Corporate Services Support Officer who will support our HR & IT functions. You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases. We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 1st October 2024, with interviews taking place w/c 14th October 2024. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 14th October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
The role
Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.
We’re looking for an organised, enthusiastic Fundraising Administrator to support our Public Fundraising Team to deliver some ambitious targets.
You will be responsible for ensuring the best possible supporter experience for our donors and fundraisers, including support with digital engagement. Reporting to the Individual Giving and Legacy Manager, you will deliver excellent customer care to supporters responding to enquiries and thanking them for their support, you’ll work within our database to maintain the quality of information available and assist with gift processing, as well as many other activities to help drive income and ensure all our supporters are valued at all times.
You will work in a small and friendly team in a very busy and diverse role. Possessing excellent organisational skills and ability to work to deadlines is essential as well as strong IT skills. The ability to build strong relationships with colleagues, supporters and volunteers will be a huge asset in this important role for the charity.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is Wednesday 02nd Oct with interviews taking place on Weds 9th Oct, via zoom.
Please be advised that if you do not hear from us by Tuesday 08th Oct, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
We are looking to appoint an inspiring, motivated and resourceful leader to spearhead the work of Linking Lives UK as we continue to develop our crucial role in addressing loneliness and social isolation among older people across the UK. This exciting position comes at a key stage in our development as a charity as we develop new initiatives and consider future strategy and direction.
We are particularly looking for someone who has experience of:
- Strategic planning, operational management and delivering against organisational objectives
- Leadership of a national charity/ organisation and effective liaison with operational teams and trustee boards
- Delivering motivational presentations and written articles inspiring engagement with the work of the charity
- Operating within Christian faith organisations and their structures
- Building effective partnerships with key organisations whilst identifying areas of mutual benefit
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: in London: £47,304 / Out of London: £44,753
- Hours: up to 35 hours
- Contract type: fixed term - up to 24 months.
- Location: we really don’t mind, working anywhere in the UK from home would be fine. There will be occasional travel to meetings in the UK (mainly in London and Bristol so you need to be able to travel there.) Depending on your location you may be able to work in a hybrid way in our Bristol or London office
- Closing date: 20 October 2024
- Week commencing interview date: 4 November 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
This is an awesome role focussed on improving our ways of working and processes when it comes to those who support us. We want all of our supporters to have a first class experience when they decide to donate their time and/or money to supporting children and young people with cancer and their families. However we know that as an organisation we have more to do to make this happen and the time is now.
Working in Income Generation, this role will take a recently conducted diagnostic carried out by a business improvement consultant and not only work through the next steps but make change happen, prioritising the areas with the biggest wins. This role really will have a lasting legacy in the organisation.
We're not just looking for someone to map change, this person will lead operational design and process re-engineering that transforms the Income Generation directorate and it's workforce into high achievers.
You’ll be based within the Project Management Office (PMO), a supportive team of professionals that lead transformational change across the organisation as well as corporate planning. You’ll also have close relationship with the Head of Planning and Strategy in Income Generation as well as the Associate Director Supporter Engagement.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Building on the diagnostics carried out already within Income Generation directorate to optimise organisational design and scope improvements.
- Using the diagnostics to identify pain areas, develop a sequenced plan to tackle these issues and then implement the plan to improve performance, processes and services i.e. “getting hands dirty”.
- Embedding a culture of improvement in the organisation and developing these capabilities within the workforce.
- All of these activities will involve facilitating workshops, engaging audiences with tailored communications, debating and negotiating ideas with leaders, managing governance, risks and dependencies, evaluating progress etc.
What do I need?
The key skills we’re looking for in this role are:
- Experience of delivering transformational change by using process improvement principles & methodologies such as TQM, Kaizen, Lean Six Sigma to design services and processes that deliver value, efficiency, higher quality, lower costs and better results
- Ability to do big picture thinking and drive the change that is needed, don’t sit back and react to the change that is happening.
- Challenging directly with assertive communication style balanced with caring deeply through consultative and listening skills.
- Being curious, looking beyond the obvious to get the real picture.
- Being proactive to get stuff done but in a flexible way, not being tied to a solution and having a healthy dose of pragmatism
- Strong analytical and evaluation skills.
- Creative thinker and ability to encourage innovation amongst colleagues
- Ability to deal with ambiguity and make smart decisions with limited information and changing priorities as well as support people to define issues.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re partnering with Christian Aid to support their recruitment of their Digital Optimisation Analyst on a permanent basis.
The organisation offers two options of working patterns for this role. They are open to candidates doing 2 days/week in the London office (£49,000-£52,900) or fully remote candidates (£44,000-£48,200).
The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours. The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.
You will be the go-to expert in digital analysis (particularly GA4), working closely alongside a variety of teams to maximise the reach, engagement and conversion of digital journeys.
Key skills include:
· Demonstrates significant working knowledge/experience specialising in digital analysis and Insight
· Significant experience in producing analysis/reports with strong narratives from a variety of digital sources (including Google Analytics 4, email marketing, social insight, META and other tracking/performance monitoring tools) to inform and optimise marketing, fundraising and conversion rate strategies.
· Proficiency in statistical analysis to identify trends in data (e.g. descriptive and comparative statistics correlation, hypothesis testing, regression/data modelling), robust A/B testing, and project optimisation.
· Advanced understanding of tools and frameworks for monitoring the performance of digital marketing and products, including Google Analytics dashboards and custom reports.
· Advanced understanding of Google Analytics 4 (including funnel analysis, segmentation, and ecommerce tracking), Tag Manager, Hotjar (or equivalent), Content Square, Power BI, and Looker Studio.
· Ability to manage external suppliers that provide these tools and services.
· Able to interrogate relevant data sources to support the development of supporter journeys and identify problems/potential solutions to conversion, efficiencies, and user experience.
· Maintain and develop tracking requirements for website features and activities.
· Knowledge and application of tag management systems, including editing of tags.
· Experience developing and working on fundraising and campaigning KPIs and models.
· Experience in integrating digital data sources with CRM database systems.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.
The Role
As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.
You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard.
This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.
Key Responsibilities
- Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
- Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
- Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
- Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
- Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
- Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.
About You
We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.
You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
For further details and to apply please click the apply button.
Closing date for applications: 27th September 2024.
Interviews will take place online via video conference – the week commencing/on 7th October 2024.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.