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Top job
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Page 3 of 145
London, Greater London (On-site)
£34,439 - £37,559 per year inclusive of London Weighting
Full-time
Temporary (12-month contract)

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.

Job description

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

 

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

Posted by
Stonewall Housing View profile Company size Size: 21 - 50

Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.

Posted on: 16 July 2024
Closing date: 04 August 2024 at 23:30
Tags: Advice / Information,Advocacy,Housing,Homelessness,LGBTQ

The client requests no contact from agencies or media sales.