Social Welfare Jobs in Greater Manchester

We are looking to appoint an inspiring, motivated and resourceful leader to spearhead the work of Linking Lives UK as we continue to develop our crucial role in addressing loneliness and social isolation among older people across the UK. This exciting position comes at a key stage in our development as a charity as we develop new initiatives and consider future strategy and direction.

We are particularly looking for someone who has experience of:

• Strategic planning, operational management and delivering against organisational objectives
• Leadership of a national charity/ organisation and effective liaison with operational teams and trustee boards
• Delivering motivational presentations and written articles inspiring engagement with the work of the charity
• Operating within Christian faith organisations and their structures
• Building effective partnerships with key organisations whilst identifying areas of mutual benefit

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: in London: £47,304 / Out of London: £44,753
• Hours: up to 35 hours
• Contract type: fixed term - up to 24 months.
• Location:  we really don’t mind, working anywhere in the UK from home would be fine.  There will be occasional travel to meetings in the UK (mainly in London and Bristol so you need to be able to travel there.) Depending on your location you may be able to work in a hybrid way in our Bristol or London office
• Closing date: 20 October 2024
• Week commencing interview date: 4 November 2024

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

This is an awesome role focussed on improving our ways of working and processes when it comes to those who support us. We want all of our supporters to have a first class experience when they decide to donate their time and/or money to supporting children and young people with cancer and their families. However we know that as an organisation we have more to do to make this happen and the time is now.

Working in Income Generation, this role will take a recently conducted diagnostic carried out by a business improvement consultant and not only work through the next steps but make change happen, prioritising the areas with the biggest wins. This role really will have a lasting legacy in the organisation.

We're not just looking for someone to map change, this person will lead operational design and process re-engineering that transforms the Income Generation directorate and it's workforce into high achievers. 

You’ll be based within the Project Management Office (PMO), a supportive team of professionals that lead transformational change across the organisation as well as corporate planning. You’ll also have close relationship with the Head of Planning and Strategy in Income Generation as well as the Associate Director Supporter Engagement.

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Building on the diagnostics carried out already within Income Generation directorate to optimise organisational design and scope improvements. 
• Using the diagnostics to identify pain areas, develop a sequenced plan to tackle these issues and then implement the plan to improve performance, processes and services i.e. “getting hands dirty”.
• Embedding a culture of improvement in the organisation and developing these capabilities within the workforce.
• All of these activities will involve facilitating workshops, engaging audiences with tailored communications, debating and negotiating ideas with leaders, managing governance, risks and dependencies, evaluating progress etc. 

What do I need? 

The key skills we’re looking for in this role are:

• Experience of delivering transformational change by using process improvement principles & methodologies such as TQM, Kaizen, Lean Six Sigma to design services and processes that deliver value, efficiency, higher quality, lower costs and better results
• Ability to do big picture thinking and drive the change that is needed, don’t sit back and react to the change that is happening.
• Challenging directly with assertive communication style balanced with caring deeply through consultative and listening skills. 
• Being curious,  looking beyond the obvious to get the real picture.
• Being proactive to get stuff done but in a flexible way, not being tied to a solution and having a healthy dose of pragmatism
• Strong analytical and evaluation skills.
• Creative thinker and ability to encourage innovation amongst colleagues
• Ability to deal with ambiguity and make smart decisions with limited information and changing priorities as well as support people to define issues.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Head of Operations

We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
 

Position: Head of Operations

Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)

Hours: Part-time: 0.6FTE – 08.FTE

Contract: 2-year fixed-term contract

Salary: Up to £43,000 pro-rata depending on experience

Closing date: 12 noon Friday 4th October

About the role:

We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.

Key areas of responsibility include:  

• Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
• Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
• Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
• Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
• Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
• Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
• Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
• Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
• Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.

Essential knowledge, skills & experience include:

• Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
• Strong leadership qualities to lead operations and fulfil an executive function
• Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
• Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
• Exceptional interpersonal, verbal and written communication skills
• Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
• Exceptional people management and coaching skills with experience of managing HR and L&D functions
• Excellent project management and organisational skills, able to multi-task with attention to detail
• Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
• Strong analytical and problem-solving skills
• Risk management: able to identify and manage organisational risks and operational issues

About the organisation:

The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:

• Restoring mental, physical and emotional wellbeing
• Overcoming isolation and reconnecting with a healthier support network
• Rediscovering confidence and self-belief
• Identifying practical coping strategies

The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse

How to apply

Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.

Diversity, Inclusion and Safeguarding

The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do.  We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.

We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.

You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: This is an in-office based role working across Bury & Bolton, with some outreach delivery.
After initial training, 25% home working option, dependent on business need.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting tens of thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

Our communities are facing unprecedented challenges with rising costs. The cost of living crisis is directly impacting on individuals and families; many of whom are making tough choices whether to eat or heat.

The post holder will work as part of a well-established team, providing a reliable and effective money advice service, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton.

Our Money Advice team provide support and empower clients to manage their finances, maximise income and assess their best strategies and options to address their debt issues long term.

The postholder will have:

• Excellent interpersonal skills to engage with a range of clients, and internal and external stakeholders of various levels.
• Excellent organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

Closing Date – Monday 7th October 2024, 10:00am

Interview Date – Week beginning Monday 14th October 2024. The interview will contain an assessment

Applications received after the closing date & time, will not be considered. 

We’re partnering with Christian Aid to support their recruitment of their Digital Optimisation Analyst on a permanent basis.

The organisation offers two options of working patterns for this role. They are open to candidates doing 2 days/week in the London office (£49,000-£52,900) or fully remote candidates (£44,000-£48,200).

The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours.  The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.

You will be the go-to expert in digital analysis (particularly GA4), working closely alongside a variety of teams to maximise the reach, engagement and conversion of digital journeys.

Key skills include:

· Demonstrates significant working knowledge/experience specialising in digital analysis and Insight

· Significant experience in producing analysis/reports with strong narratives from a variety of digital sources (including Google Analytics 4, email marketing, social insight, META and other tracking/performance monitoring tools) to inform and optimise marketing, fundraising and conversion rate strategies.

· Proficiency in statistical analysis to identify trends in data (e.g. descriptive and comparative statistics correlation, hypothesis testing, regression/data modelling), robust A/B testing, and project optimisation.

· Advanced understanding of tools and frameworks for monitoring the performance of digital marketing and products, including Google Analytics dashboards and custom reports.

· Advanced understanding of Google Analytics 4 (including funnel analysis, segmentation, and ecommerce tracking), Tag Manager, Hotjar (or equivalent), Content Square, Power BI, and Looker Studio.

· Ability to manage external suppliers that provide these tools and services.

· Able to interrogate relevant data sources to support the development of supporter journeys and identify problems/potential solutions to conversion, efficiencies, and user experience.

· Maintain and develop tracking requirements for website features and activities.

· Knowledge and application of tag management systems, including editing of tags.

· Experience developing and working on fundraising and campaigning KPIs and models.

· Experience in integrating digital data sources with CRM database systems.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

Our Money Advice team provide a professional Money Advice service, which enables clients to look at income maximisation, budget planning, enforcement options open to their creditors and to find a solution for their debts

The Money Advice Supervisor will have a detailed understanding of the money advice system and funder requirements. You will be required to work across all advice channels including digital, face to face and telephone. You will also be expected to provide technical support to our Money Advice team.

The Money Advice Supervisor will undertake the following additional responsibilities:

• Ensure high quality advice by actively listening to/ shadowing advice sessions and file reviews.
• Develop team expertise in line with individual training plans and supervision
• Work towards, and maintain technical supervisor standards
• Support and actively contribute to the coordination of service delivery rotas.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to complete budget plans to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

Closing date is Monday 7th October 2024, 10:00am.

Interviews will be held the week beginning Monday 14th October 2024. The interview will contain an assessment.

Applications received after the closing date & time, will not be considered. 

Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.

The Role

As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.

You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard. 

This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.

Key Responsibilities

• Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
• Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
• Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
• Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
• Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
• Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.

About You

We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.

You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

For further details and to apply please click the apply button.

Closing date for applications: 27th September 2024.

Interviews will take place online via video conference – the week commencing/on 7th October 2024.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Digital Project Manager

Rate: £200 - £225 per day 
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote

A brand new contract requirement has arisen for a Digital Project Manager to join an award winning national charity based fully remote. You will take the lead on multiple Digital projects to aid in pushing the organistaion forward!

As the Digital Project Manager, you will be supporting on the development of multiple ongoing projects. On top of this, you will have the opportunity to develop the digital function and the way digital is used within the charity!

Any understanding of the not-for-profit world would be a great addition.

Skills required for the Digital Project Manager are:

• Previous Digital Project Management experience
• Understanding of Agile methodologies
• Some experience of the charity or Not-for-Profit world (ideal but not required)
• Excellent communication skills

Rate: £200 - £225 per day 
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
 

Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.

Purpose

Kids in Need of Defense UK is a collaboration between four award-winning, UK based not for profits that specialise in children’s immigration and asylum law. We partner with lawyers and law firms across the UK to provide the highest quality legal advice and representation for free to undocumented children and young people. Central England Law Centre (CELC) is the UK's Largest Law Centre and the lead partner in the KIND UK collaboration. The successful candidate will be working with Central England Law Centre (CELC) on the KIND UK project.

This is a key role for which we’re seeking a suitably qualified and experienced immigration adviser. They will be responsible for providing an excellent frontline service to KIND UK clients, leading on all matters relating to the assessment and triage of new referrals to the service. 

The successful candidate will be subject to an enhanced DBS check.

Responsibilities:

• Assess referrals which have been flagged for legal advice by KIND UK administrators, for merit and suitability for the KIND UK project
• Assess and agree the appropriate level of service, making the initial triaging decision on referrals
• Provide internal legal advice on referrals with legal complexities
• Provide one-off advice to prospective clients via telephone and/or email, where appropriate
• Make onward referrals to other suitable immigration advisers and other services, where appropriate

Personal Specification:

Essential:

• OISC L3 or admitted as a solicitor or barrister in the UK or equivalent right to give immigration advice
• Significant post-qualification experience in child, young person and adult immigration and nationality law
• Broad and confident knowledge of UK immigration and nationality law and policy
• Experienced and confident in making independent and swift decisions on legal issues in immigration and nationality law

Desirable:

• Experience of working in a triage function
• Experience of working with vulnerable clients
• Experience of working with social workers and other children's services professionals

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What we can offer you:

• 37-hour working week;
• Flexible working hours and a hybrid working arrangement;
• 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
• Pension scheme membership;
• Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack for this role from our website.

To submit your application, please complete the KIND UK Triage Supervisor Form, found on our website.

Closing date: 10am on 7th October 2024.

Interviews will be held in week commencing: 14th October 2024