Jobs
Title: Senior Philanthropy Manager
Contract: Permanent, full-time (36 hours per week)
Salary: £49,275 per anuum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ over 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
This is an exciting time to join the NHM’s Development team, as we are about to embark on a major capital campaign that is set to rejuvenate the Museum spaces and transform access to our collections. Alongside this we have secured investment from the UK Government to build a major new science and digitisation centre at the Thames Valley Science Park in collaboration with the University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
Job Summary
We are looking for a dynamic and self-motivated fundraiser to join our successful team as we embark on a major capital campaign to raise £150m. Reporting to the Head of Philanthropy, this role will be responsible for personally securing six and seven-figure gifts from High-Net-Worth Individuals.
The Senior Philanthropy Manger will work closely with the Head of Philanthropy, the Senior Principal Gifts Manager and the rest of the Philanthropy team, feeding into the overall strategy of high-value partnerships. They will manage a portfolio of funder accounts which deliver long term, high-value strategic partnerships as well as building new relationships.
The Senior Philanthropy Manager will also manage 2 roles – Patrons Manager and a Philanthropy Manager (HNWI and Legacies), with oversight of both the Patrons Programme and Legacy programme.
The Philanthropy team is growing and there will be substantial opportunity for professional development within a world-leading cultural organisation.
Main tasks and responsibilities
· Manage a portfolio of prospects, in the UK and abroad, capable of making six and seven-figure gifts.
· Raise income in line with agreed personal and team fundraising targets.
· Working closely with the whole Philanthropy team to coordinate on the overall strategy and targets for maximising philanthropic giving to the NHM.
· Manage a team of 3, which includes line management of a Patrons Manager and Philanthropy Manager (HNWI/Legacies), whilst motivating them to meet key objectives and targets within the overall Philanthropy team.
· Work alongside the Philanthropy team, Special Events team and Corporate team in the preparation of written donor proposals, donor stewardship and the planning and execution of events related to the cultivation, solicitation and stewardship of donors.
· Work independently to plan and implement creative strategies to increase philanthropic gifts at the six and seven-figure level by creating bespoke cultivation and solicitation plans that utilise senior stakeholders effectively.
· Actively solicit funding personally, as well as plan solicitations for senior staff as appropriate.
· Build strong relationships and partner with key staff across NHM in line with our strategic ambitions.
· Prepare written briefings for senior management and with donors and prospective donors as well as follow up documentation and correspondence.
· Ensure full and timely records of all activity are kept on the database in adherence to set policies and procedures.
· Promote best practice in fundraising across the NHM.
Person Specification
Essential
· Significant fundraising or income generating experience and a proven track record of securing income at the six-figure+ level.
· Demonstrated success in managing a high value and diverse portfolio of major donors that include complex relationships (e.g. interests and relationships across a large organisation).
· Experience of working within a results-oriented environment, with a record of achieving personal KPIs and targets.
· Exceptional written communication skills with an ability to convey detailed or scientific information in a concise and engaging manner.
· Excellent interpersonal and verbal skills and with proven experience of managing or liaising with either clients, customers or charity donors.
· Proven experience of cross-team working and liaising with multiple stakeholders.
· Good understanding of the process of fundraising.
· Excellent administration and organisation skills, demonstrating the ability to manage conflicting priorities and meet deadlines whilst working under pressure.
· Ability to work well as a member of a team as well as on own initiative.
· Ability to attend early morning and evening events as required, acting as an ambassador for the Natural History Museum.
Desirable
· A demonstrable track-record in securing and managing funding from high-net-worth individuals.
· Management experience.
· Experience of working with a fundraising / CRM system.
· Experience carrying out research to a brief (preferably fundraising research, including external research, such as giving history and funding priorities, and internal research, such as gathering figures, statistics and information).
· Knowledge of and an interest in natural history, science, environmental and/or the cultural sector.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible. We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.
We are curious. We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.
We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.
We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.
We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.
We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.
General Information
All positions at the Natural History Museum are conditional subject to receipt of:
• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
• Satisfactory references covering the last 3 years of your employment or education
• Health clearance
The Museum supports flexible working.
To apply
If that sounds like you, please apply online on the Natural History Museum’s careers portal.
Closing date: 20 October 2024
Interviews expected w/c 28 October 2024
The client requests no contact from agencies or media sales.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.
The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.
Smart Works has been voted Social Action Charity of the Year and is honoured to have The Duchess of Sussex as our Patron.
Smart Works Leeds opened in November 2019. We are a small but passionate team and we’re supported by a brilliant team of skilled volunteers who help deliver the service.
The time our clients spend with us can be transformative. We give women the confidence, the self-belief and the practical tools they require to succeed in securing a job and start a new chapter in their life.
About the role
Smart Works Leeds have received a grant from The National Lottery to recruit a key role within the Service Delivery team, a Client Services Coordinator.
The successful candidate will be responsible for talking clients through the service; scheduling appointments; answering queries; and providing check-in calls as well as welcoming the clients at their appointment and following up with them after their interviews.
Along with the communication with clients, the Client Services Coordinator will also liaise with our volunteer team, providing them with the necessary information about each client to ensure that their appointment is tailored to their needs, and they feel comfortable at each stage of their journey with Smart Works.
The role will suit anyone who is organised, practical, and has an interest in working in the charity sector.
How to Apply
Please head to our website to view the full job profile and to submit your CV through our recruitment system by Friday 11th October at 5pm.
The first round of interviews will take place virtually on Thursday 17th October and the second round of interviews will take place in person at the Smart Works Leeds centre on Monday 21st October.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Title: Philanthropy Executive
Contract: Permanent, Full-time (36 hours per week)
Salary: £32,732 per annum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
This is an exciting time to join the Museum as we have secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.Job Summary
Working closely with colleagues across the Philanthropy team you will support the team in the Patrons, Legacy and High-net-worth individual (HNWI) income streams and manage your own portfolio of Legators and HNWIs. You will focus on the administration and stewardship of the Patrons Circle and Legacy programme, account management for your portfolio of donors, data management and supporting the wider team on identifying and approaching new potential donors.
You will work closely with colleagues in the Philanthropy team and wider Development Group across varied income streams whilst also building successful working relationships with colleagues at all levels across the Museum. You will maintain a high level of organisation and excellent communication to build meaningful relationships with donors to the greatest value for the whole Museum.
The role will be line-managed by the Patrons Manager with guidance from the Philanthropy Manager (Legacies & HNWI) and Senior Philanthropy Manager.
Main tasks and responsibilities
Patrons Circle
· Support the Patrons Manager with the administration of the Patrons Circle, including delivery of the events programme, drafting newsletters, event invitations, renewal reminders, thank you letters and welcome packs.
- Support the Patrons Manager to monitor the Patrons inbox for queries and event RSVPs, resolving any requests from Patrons, logging RSVPs or escalating them to the Patrons Manager as appropriate.
· Laise with Membership and Marketing teams to integrate Patron, Member and Visitor communications and benefit delivery.
Legacy and HNWI administration and pipe-line development
- Support the Philanthropy Manager (Legacies & HNWI) with the delivery of Legacy events programme and day to day administration of the Legacy programme, including administering new bequests via Smee and Ford notifications.Steward and cultivate a warm portfolio of 50 Legacy pledgers and lower-level donors by drafting day-to-day communications, marketing emails, writing stewardship reports and sending event invitations.
· Support the wider team by planning and cultivating prospective Legators and lower-level donors under the supervision of the Philanthropy Manager (Legacies & HNWI) and Patrons Manager.
General
· Ensure that Raisers Edge is updated regularly and in line with the requirements for each event or activity and work closely with key database managers to ensure records are kept up to date.
· Support the Senior Philanthropy Manager and wider Philanthropy team with meeting, visit and event organisation, including, supporting the delivery of events and writing briefings ahead of donor meetings.
· Support the wider Philanthropy team with Raiser’s Edge data- inputting and gift administration, including gift processing, acceptance and due diligence forms.
· Deputise for Patrons Manager and Philanthropy Manager (Legacies & HNWI) on designated accounts in order to handle day-to-day requests and flow of information, arrangements for meetings and thanking.
Person Specification
Essential
· Proven organisational and administrative skills delivered with accuracy and attention to detail.
· Ability to prioritise tasks and manage workload in an efficient and timely manner.
· High level of professionalism, discretion and an ability to interact with donors and Patrons.
· Excellent standard of written and spoken English.
· Flexible and adaptable working methods and the ability to adopt new skills and processes in a faced-paced environment.
· Excellent understanding of IT skills, including PowerPoint, Word and Excel.
· Ability to work well as a member of the team as well as on own initiative.
Desirable
· Experience of fundraising from individuals.
· Experience with Raisers Edge database.
· Experience within a fundraising department in the museums, galleries or charity sector.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible. We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.
We are curious. We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.
We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.
We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.
We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.
We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.
General Information
All positions at the Natural History Museum are conditional subject to receipt of:
• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
• Satisfactory references covering the last 3 years of your employment or education
• Health clearance
The Museum supports flexible working.
To apply
If that sounds like you, please apply online on the Natural History Museum’s careers portal.
Application close: 23:59, 13 October 2024
Interviews expected w/c 04 November 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Head of Fundraising & Communciations
Responsible to: CEO
Location: Hybrid working is offered to all staff. All full time staff should come into the office a minumum of two days per week. Our office is based in Highgate, London.
Hours: 35 hours per week (full-time), core hours of 10am–4pm
Salary: £55,000 per annum
Annual leave and benefits:
- 25 days annual leave pro rata rising by one day per year to 30 days
- 5% contribution to a personal pension plan
- Employee assistance scheme
- Comprehensive flexible working policy
- Season ticket loan available
- Bike-2-Work Scheme
- Accredited Living Wage Employer
- Birthdays off
- 24/7 Employee Assistance Programme
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a cover letter.
We are aiming to hold first-round interviews in the week commencing 7th October; final interviews are due to take place in the week commencing 21st October.
Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Please review the full job description, person specification and further information on our benefits in the 'job pack' which is attached to this job advert.
The client requests no contact from agencies or media sales.
Support & Wellbeing worker (Young Adult Carer Lead)
Salary: £ 35,625 per annum (Pro rata according to working hours)
Hours: Part Time (28-35 hours per week)
Location: Main office based in North West London, opportunity of some flexible working
Department: Support & Wellbeing Team
Reports to: Support & Wellbeing Service Manager
Benefits: 30 Day annual leave per annum (pro rata for part time employees), 3% Pension from April 2020
Main Purpose of the Role:
This is an exciting opportunity to join our dynamic team at Camden Carers and make a difference to the lives of carers and families in Camden. We are looking for a hardworking, innovative, enthusiastic and flexible team member who is able to adapt to the ever changing and challenging times we find ourselves currently in.
As a part of the Support & Wellbeing Team, you will be required to identify Young Adult Carers aged 18-30 years from all communities in the London Borough of Camden, who care for a family member, partner or friend with a disability or long-term illness. You will provide relevant and appropriate support, information and advocacy to Young Adult Carers. You will lead on developing and maintaining effective partnerships with other statutory and voluntary services as well as developing a service to support Young Adult Carers who are also NEET (not in education, employment or training).
Carers Trust estimate that there are at least 600,000 Young Adult Carers in the UK.
A consultation carried out in 2023 showed that over 75% of Young Adult Carers in Camden have poor emotional/mental health and poor physical health. The study also highlighted that high numbers of Young Adult Carers require support with finances, employment, education and managing personal relationships.
Camden Carers values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment.
Please note that we do not accept CV's or Cover letter, please ensure to complete ALL relevant documents for this role.
Deadline: Monday 14th October 2024 by 9am
Interviews will be taking place on Tuesday 22nd October 2024 via Zoom
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chief Finance Officer
At an exciting time of change and development at Counties, this is a new role as a pivotal member of the Executive team, providing strategic leadership in developing and managing Finance.
Purpose of Role
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AS CFO, you will lead and continually improve and be held accountable for the Trust’s financial performance.
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You will contribute to the implementation and delivery of the Trust’s strategy to secure long term financial health and growth, with specific fund-raising oversight, enabling us to achieve our vision and mission.
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You will be capable of developing and growing your responsibilities with the organisation, and adding value to the executive operational team in relation to organisational support (such as technology, office administration, governance).
The client requests no contact from agencies or media sales.
Planning, Monitoring, Evaluation and Reporting (PMER) Advisor
Contract: 14 Months Fixed Term Parental Cover, Full Time,
Location: The role can be based in London UK, or in a country where WaterAid has a Country Programme Office, subject to right-to-work eligibility in the respective countries.
For the UK Location: We offer hybrid working, A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. For UK-based: £39,358 - £41,325 (depending on experience) or equivalent established Grade E salary and benefits in the country of employment.
About WaterAid:
Want to use your skills in planning, monitoring, evaluation and reporting (PMER) to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Planning, Monitoring, Evaluation and Reporting (PMER) Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.
About the Team:
The role will be based in the Planning, Monitoring, Evaluation and Reporting (PMER) team, part of the Programme Operations Team in the International Programmes Department.
About the Role:
The Planning, Monitoring, Evaluation and Reporting (PMER) Advisor has three main areas of focus: (1) Coordinating annual planning and reporting processes within the International Programmes Department (IPD) (2) Leading and coordinating the PMER Community of Practice and (3) Strengthening organisational capacity in PMER.
In this role, you will:
Coordinate the IPD Annual Cycle
- Coordinate the IPD planning and reporting processes (Annual Cycle), including supporting the development and roll out of new planning and reporting processes.
- Build close working relationships with IPD senior management, Regional teams and key departments including Finance, People, Communications & Fundraising to support application and ownership of planning and reporting processes.
- Lead on the development of PMER guidance and tools to support IPD planning and reporting processes.
- Identify and support regular reviews and adjustments to Annual Cycle processes
Lead the coordination of the PMER Community of Practice
- Lead the coordination of the PMER Community of Practice and organise and chair the Community of Practice Steering Group. The PMER Community of Practice is an informal group designed to facilitate the sharing of learning and best practice among WaterAid staff, especially PMER staff.
- Lead on PMER Community of Practice communications including the CoP communications strategy, quarterly PMER inductions, trainings and learning sessions and communicating regular PMER updates.
- Ensure that the PMER Community of Practice is active, incentivising participation in COP activities e.g. drop in clinics, webinars, discussions etc.
Strengthen organisational PMER capacity
- Develop and manage effective PMER capacity strengthening initiatives to support the application of the PMER core procedures and especially Reporting processes. This includes developing new and strengthening existing PMER guidance and tools and developing and delivering training.
- Provide remote and/or face-to-face support to Country Programmes and Regional Teams on an ad hoc basis to strengthen and build capacity in PMER
- Support any other relevant processes including administrative tasks within the remit of PMER as required
External Representation
- Represent WaterAid externally on key PMER issues, linking with key networks as appropriate
About You:
- Experience of coordinating and rolling out complex reporting processes, working with a range of stakeholders to ensure timely completion of deliverables
- Experience of building engagement of colleagues on a specific area of work, in-person or remotely
- Experience of strengthening the skills and capacities of others either face-to-face or remotely
- Good understanding of planning, monitoring, evaluation and reporting concepts and approaches
- Experience of writing reports fluently in English based on analysing and presenting complex information to a variety of audiences
- A self-starter, able to work independently and drive tasks forward to completion, escalating issues where appropriate
- Ability to travel internationally for up to 4 weeks per year
- Commitment to WaterAid's values and a working style that reflects these.
Desirable skills
- Experience in an international development organisation
- Specific qualifications or training in project planning, monitoring, evaluation and reporting
- Knowledge of maintaining and managing online information platforms such as SharePoint
- Fluent in written and spoken French, Spanish or Portuguese or another language widely spoken within a WaterAid Country Programme
Closing date: Applications will close at 23:59 on 13th October 2024.
How to Apply: To apply, see the full job pack, and click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. In the cover letter, please outline your experience with regards to the three core accountabilities of this role.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
WHAT IS START NETWORK?
Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.
Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.
OUR SOLUTIONS
DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.
EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.
COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.
For more information about Start Network and what we do, please visit our website.
OUR VALUES
WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.
WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it
WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.
WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.
WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.
WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.
JOB PURPOSE
The role will support our Salesforce environment and help with various administrative tasks. This role is perfect for someone who is detail-oriented, has a foundational understanding of Salesforce, and is eager to gain hands-on experience in a professional setting.
KEY ACCOUNTABILITIES
Foundational Expertise
Salesforce Knowledge and Technical Proficiency
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This role requires intermediate to advanced understanding of Salesforce, including:
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Data Management: Perform data de-duplication and cleansing to ensure the accuracy and integrity of the Salesforce database.
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Customization and Configuration: Assist in configuring Salesforce objects, fields, record types, and maintain/update workflows, validation rules, and process builders.
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Reporting and Dashboards: Create and update basic reports and dashboards to support business needs. Set up CRM Analytics Dashboards and monitor data quality.
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Flow building and reviews
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Tableau CRM Configuration
Independent Operation and Guidance
Autonomy and Decision-Making
The role offers a moderate level of independence, with opportunities to take initiative while receiving guidance from senior team members:
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User Support: Provide basic user support and troubleshooting for Salesforce-related issues with limited supervision.
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Page Layouts and User Experience: Clean up and redo all page layouts. Use Lightning Web Components to improve user experience and set up home pages for different departments.
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Management Guidance: Act with autonomy in day-to-day tasks, consulting with senior management on complex issues.
Analytical Skills and Decision-Making
Problem-Solving and Innovation
The role requires strong problem-solving skills and the ability to make informed decisions:
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Issue Resolution: Troubleshoot and resolve common Salesforce issues, with the freedom to propose and implement solutions.
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Process Improvement: Identify areas for improvement within Salesforce processes and contribute to optimizing workflows.
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Creative Solutions: Leverage Salesforce tools to create innovative solutions that address business challenges.
Stakeholder Engagement and Influence
Communication and Collaboration
Effective communication is crucial, as the role involves interaction with both internal and external stakeholders:
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Internal Support: Collaborate with various departments to understand their Salesforce needs and provide appropriate support.
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Training and Documentation: Document processes, configurations, and changes within Salesforce. Assist in creating user guides and training materials.
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External Collaboration: Work with external partners when necessary to ensure the successful integration and operation of Salesforce.
Data Sensitivity and Privacy
Confidentiality and Data Security
The role involves handling sensitive and confidential information, with a focus on maintaining data security:
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Data Integrity: Manage and secure confidential data within Salesforce, ensuring compliance with organizational policies and regulations.
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Impact of Disclosure: Understand the implications of data breaches or unauthorized disclosures, and take necessary precautions to safeguard the organization’s reputation and policy integrity.
START NETWORK CULTURE
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To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
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A commitment to the Start Network vision, principles, values, and approach
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The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
SKILLS AND EXPERIENCE
Essential Skills
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Basic understanding of Salesforce fundamentals (Salesforce Administrator certification is a plus).
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Experience with data management and data quality best practices.
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Strong attention to detail and excellent organizational skills.
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Ability to work independently and manage multiple tasks simultaneously.
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Strong communication skills, both written and verbal.
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Prior experience with Salesforce data loader or similar tools is a plus.
Preferred Skills
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Familiarity with Salesforce Lightning Experience.
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Basic knowledge of Salesforce automation tools (Flows).
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Experience in a customer service or support role.
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Salesforce Administrator Certification
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Salesforce Platform App Builder Certification
Desirable
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Experience with Tableau CRM Analytics
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Apex knowledge
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Trigger Configuration
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Lightning Web Components experience
KEY COMPETENCIES
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Communication
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Strategic Thinking
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Collaboration
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Ability to adapt and learn
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Getting things done the Start Network way
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.
Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.
Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.
JOB DESCRIPTION
Also known as a Family Activities Coordinator you will work as part of the Family Activities Team to ensure the success, enjoyment and safety of the Family Days, Referred Children’s Groups, Siblings Groups and Parent Groups (together, referred to as Family Activities) within The Ark and out in the Community. Events organisation and working with volunteers are fundamental aspects of this role.
ABOUT YOU
You will be an enthusiastic individual with experience with children and young people. You will have organised events, as well as group work with adults and/or young people. Excellent communication and interpersonal skills are a must, as well as being able to prioritise effectively with your great time management and organisation skills. You will also have high levels of integrity, as discretion and the ability to maintain confidentiality at all times is key to the role.
**Due to the nature of this role - A Full driving licence is esstential
Kindly see attached job description for more information about this opportunity.
In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction, ongoing support and supervision, reflect our commitment to safeguarding the families we support.
Noahs Ark Children's Hospice is a Disabilty Confident employer
Part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy, and consider them based on their abilities.
Our Diversity Council is working hard to construct positive changes within our organisation, and we particularly welcome applications from groups who are currently under-represented in our staff.
Previous applciants need not apply
We reserve the right to close this vaccany early, in the event we recieve a suitable number of applicants
We help children who are seriously unwell make the most of every day
Salary: £30,000pa
Hours: Full time - 35 hours per week
Days and times: Monday - Friday, 09:00am - 17:00pm (The post requires evening and some weekend work, being part of a regular on-call rota).
Contract: Permanent
Employed by: Age UK Hillingdon, Harrow & Brent
Location: Age UK Buckinghamshire office 145 Meadowcroft, Aylesbury, HP19 9HH - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction.
Closing date for receipt of applications: Midday, Friday 11th October 2024
Interviews: TBC
ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION
We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to people’s lives. You will have responsibility of maintaining a high level of service delivery with strong outcomes. You will lead a team of staff with oversight of each service area, will be organised, able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.
We work in partnership with Age UK Buckinghamshire to deliver the Hospital Discharge Support Service. The service covers the county of Buckinghamshire and aims to improve the experience of people leaving hospital, at what can be a very difficult time for them. Our teams work with patients to make this experience more manageable and to minimise the risk of readmission. This service supports people aged 18 who are leaving hospital after a stay. Older people are highly represented in this client group.
The purpose of the role is to manage and deliver the day-to-day operation of the service. Operating across Buckinghamshire, our discharge staff are based at both Stoke Mandeville and Wexham Park hospitals. Our community team are based in the Age UK Buckinghamshire offices in Aylesbury but reach out to serve residents across the county. Additionally, a team of volunteers provide additional capacity and reach. The post holder will be based at the office in Aylesbury but will be expected to travel across the two hospital sites when required.
The hospital teams operate 7 days a week supporting patients on discharge. Over a year more than a thousand patients will be taken home by our teams and helped to settle in safely. The community team will support residents post discharge, liaising with any other services, offering practical support to settle in at home such as shopping, light housework or picking up prescriptions and offering a regular call to ensure all is well.
The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful in this role, we are keen to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Information:
Location: Bristol, Newcastle, Nottingham, London and Manchester (hybrid working pattern).
We will be prioritising applications for the Nottingham, Bristol and Newcastle locations in line with our regional development strategy.
Hours: 37.5 hours per week (flexible working around core hours of 10am-4pm)
Start Date: 13th January 2025
Duration: 18-month graduate programme with optional apprenticeship opportunity upon completion. Permanent contract from January 2025.
Salary: £26,575 per annum (Bristol, Manchester, Nottingham and Newcastle), £29,150 (London).
Deadline: Wednesday 23rd October 2024 at 12pm (noon).
Early applications are encouraged as we will be assessing them, and inviting candidates for assessment centres on an ongoing basis.
Assessment Centres will be taking place in November. They will take place on Zoom and consist of 3 tasks across 2 hours: An interview, a written exercise and a group task (with up to 3 other candidates).
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from a disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socio-economic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.
About the Role
upReach is recruiting for our unique Future Charity Leaders Programme (FCLP). This is a great opportunity for anyone who is passionate about social mobility, and looking to gain exposure to various aspects of charity management whilst working with university students who are exploring their career options. We welcome applications from those in the corporate world who are looking for a career change as well as recent graduates wanting to kick-start their career in the third sector.
About the FCLP
upReach’s Future Charity Leaders Programme (FCLP) is a graduate programme combining delivery work (supporting our Associates) with exposure to a range of aspects of charity management.
As a Programme Coordinator on the FCLP you will be delivering personalised employment-focused support to a cohort of approximately 80 Associates, helping transform their lives by equipping them with the necessary skills to secure a top graduate job. During a typical week, you should expect to be working across a range of projects including 1:1 undergraduate coaching, group workshops, webinars (we refer to them as Video Forums), partnership management (both with university partners or employer partners) and more!
In addition to this, the programme offers the opportunity to develop skills in key areas of charity management by participating in 3 rounds of six-month rotations. After your initial 18 months and the completion of 3 six-month rotations, you will have the opportunity to undertake an apprenticeship to further develop your leadership skills.
Throughout the programme, you will receive dedicated internal training developing your leadership skills building your confidence in the role.
Through our partnership with The Circle Line, you will be part of a supportive peer group, offered regular personal development training workshops online and in-person on their '12 Tools for Life'. You will also be able to choose your own practitioner to support you with 1:1 sessions throughout the programme to help you unlock more of your unique potential.
What will I be doing?
The FCLP is a fast-paced but rewarding role. Programme Coordinators spend 80% of their time (4 days per week) working directly with associates to enhance their career knowledge and skills and 20% (1 day per week) on a charity management rotation (or an apprenticeship after 18-months). No two days are the same, but your responsibilities may include:
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Building and maintaining strong relationships with Associates, helping them to achieve their career goals
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Developing and delivering professional development-focused support
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Individual and small group work with Associates
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Assisting Associates with their applications to undergraduate positions and graduate jobs
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Developing sector and/or employability skill knowledge while building resources to aid all Associates
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Developing and maintaining strong relationships with university and/or employer partners
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Delivering informative workshops to enhance sector knowledge and employability skills
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Planning, delivering and reporting on events and workshops with partners
When applying for this role we ask that applicants are able to commit to the full 18-month training programme and we encourage participation in the apprenticeship scheme beyond this. As you will be working directly with our beneficiaries throughout their degree, this consistency will allow you to build bonds with your Associates and ensure continuity, thus allowing us to have the most impact for the young people we work with.
What Skills and Experience do I need?
This programme would be suited to individuals who are committed to upReach’s mission and are interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about social mobility and believe that background should not be a barrier to graduate employment.
Essential Skills/Experiences:
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Working in a fast-paced environment and working independently to find solutions to problems
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Strong organisational and time management skills with a keen eye for detail and the ability to manage a varied workload
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A University degree in any discipline, or equivalent experience
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Self-motivation and an ability to work in a small team as well as solo
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Excellent communication skills and strong written English
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The ability to engage and communicate confidently with undergraduates, corporate volunteers (mentors) and employers via phone, email, and in person
Desirable Skills/Experiences:
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Knowledge of the graduate labour market in the UK and experience supporting individuals through an application process
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Strong negotiation skills and experience in roles requiring influence
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Public speaking or facilitating workshops
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Working in one or more of the career sectors that upReach support Associates in applying to.
Team Culture & Benefits:
By joining the upReach team, you will be joining a team who are dedicated to encouraging you in your career journey and fostering an inclusive culture.
We offer:
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Flexible and hybrid working
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Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days entitlement after 2.5 years and then to 30 days after 5 years of working with us
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Enhanced Parental Leave beyond statutory requirements for all team members
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Birthday leave
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Optional extended unpaid leave during summer months
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3% Pension Contribution, this increases to 5% after 5 years of working with us
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Cycle-to-work scheme
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Flu jab vouchers
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Monthly socials
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Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and Ethnic Minority Mentoring Scheme
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A range of discounts through the Charity Workers Discount website
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Ethnic Minorities Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Socio-economic background Network
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Ready to apply?
We are dedicated to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close at 12pm, Midday, Wednesday 23rd October
Equal Opportunities
upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, sexuality, social background or any other protected class. We advocate for workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.
The client requests no contact from agencies or media sales.
We are excited to be working with Wellbeing of Women to recruit for a newly created role. As Philanthropy Executive you will be responsible for growing income from events, mid level donors, major donors and trusts and foundations.
The charity are in the first year of implementing a new fundraising strategy and you will be instrumental in developing the mid value programme, this is a real opportunity for an ambitious and driven fundraiser to really shape and develop this area for the charity.
This is a hybrid role with two days a week in the London office
The Charity
Wellbeing of Women are dedicated to improving health through pioneering research and campaigns to support those who most need it. You would be joining a driven and enthusiastic work culture, offering some attractive benefits including private health care, employee discount scheme and cycle to work scheme.
The Role
Work with the Community and Digital Fundraising Manager to identify mid level and major donors from appeals, challenge events and other ways of giving
Work with the Community and Digital Fundraising Manager to maximise giving by mid level donors to appeals.
Prospect research across mid level, major donors and Trusts and Foundations.
Support Fundraising events through prospect research, on the day relationship building and assisting with follow up post event.
The Candidate
Previous experience in a philanthropy or fundraising role.
Experience of supporting with major donor fundraising events.
Experience of working with a CRM database.
Excellent relationship building skills
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Head of HR
We are seeking an experienced HR professional to lead an HR function within the UK’s leading fostering charity and membership organisation.
Position: Head of HR
Location: Homebased OR in any of four offices (London, Belfast, Cardiff, Glasgow). Occasional travel to London will be required.
Salary: £47,000-£52,000 + London Weighting if eligible
Contract: Permanent, full time - 35 hours per week
Closing Date: Tuesday 15th October 11.59pm
Interview Date: Thursday 24th October, in London
What you’ll be doing:
As Head of HR you will own the HR function, collaborating with the Senior Leadership Team and people managers across the organisation (c.100-120 employees) to develop and embed policies and processes and support the team to be the best organisation that they can be.
Primary objectives of the role are:
- Strengthen the fundamentals
- Take ownership of policies
- Strengthen Recruitment
- Drive employee engagement and retention
- Partner with senior leaders and line managers
Who we are looking for:
To be successful in the role of Head of HR you will be a proactive, effective communicator, with excellent interpersonal skills, who doesn’t mind getting into operational detail. CIPD qualified at a minimum level 5, you will bring sound knowledge of employment law and a range of experiences across HR practice. If that sounds like you, we’d love to hear from you!
At this point, we hope you're feeling excited about the role and even if you don't feel that you meet every single requirement, we still encourage you to apply.
In return:
- 38 days leave (including bank holidays)
- A range of family friendly and fostering friendly leave options
- Flexible and hybrid working
- Enhanced maternity and adoption pay
- Enhanced sick pay
- 24/7 Employee Assistance Helpline
- Pension and life assurance
- Contribution to eye tests and lenses
- Season ticket loans
The organisation values diversity and welcomes applicants from all backgrounds, particularly under-represented groups. Care-experienced applicants meeting the minimum criteria are guaranteed an interview. Applicants with disabilities can request reasonable adjustments. Job-sharing for all roles will also be considered; please indicate your interest in your application.
Other roles you may have experience of could include; HR, Human Resources, HR Manager, HR Director, Head of HR, Deputy Head of HR, Human Resources Manager, Human Resources Director, Head of Human Resources, Deputy Head of Human Resources, People Manager, Head of Personnel, Head of People
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is an exciting time to join the Housing First team, an innovative and supportive team offering open-ended, flexible, and intensive support to people who face multiple disadvantages. Housing First is an evidenced based model of support that alleviates homeless for people for whom other models of support may not be able to reach.
Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT, with outreach London-wide
About the role
As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will take a bold approach to establishing open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and empower them to exercise choice and control over their lives. The team is multi-disciplinary – Coaches, Peer Support Worker, Clinical Psychologist – which allows us to collaboratively formulate innovative approaches to support. The team operates across London, providing numerous opportunities to build impactful partnerships and contribute towards systems change.
About you
To be successful in this role you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners. You may have a background in housing/homelessness support, adult safeguarding, drug or alcohol recovery services or mental health and have significant experience of working within a multidisciplinary setting with the ability to create strong professional relationships and creative solutions. You will have experience of working with people who have faced severe and multiple exclusion and who may have ‘complex needs’; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning. You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 13 October 2024 at 23:55
Interview process: In person interviews and written task
Interview date and location: Monday 28 October at Crisis Skylight London, 50-52 Commercial Street, E1 6LT
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based onsite in Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Hours: 19 per week
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Wed - 10am to 4:30pm
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Thurs - 9:30am to 4:30pm
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Fri - 9:30am to 4:30pm
About the role
Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.
This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.
We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.
As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.
No two days are the same, and you will be greeting people, helping signpost to appropriate services, and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.
About you
As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.
Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.
You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.
You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.
You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.
You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.
You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Flexible working around the core hours 10am-4pm
-
Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 8 October 2024 at 23:55
Interview date and location: Either W/C 21 October or W/C 28 October 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.