Part-Time Jobs in Greater London

Job Title:                   Family Practitioner – Central and South London

Reports to:              Families First Programme Manager

Part-time:              14.8hrs (0.4FTE. 2 days per week)

Start Date:              25th November 2024

Location:                Home based in Central or South London

Salary: £13,400 per annum (£33,500 pro-rata)

Are you interested in working for an organisation making a real difference to the lives of blind and partially sighted children, young people and their families?

Here at the Royal Society for Blind Children we believe that every blind and partially sighted young person should have the chance to live life without limits. Our values of Trust, Energy, Ambition, and Motivation underpin everything we do, and by giving children and young people the essential skills to take control of their life, they can unleash their true potential.

We are seeking a part-time Family Practitioner who will support families with blind and partially sighted children and young people to develop improved emotional wellbeing, resilience, and coping strategies.

This post will cover Central and Southern London, so the ability to travel across the city will be an advantage. You’ll be part of a remote England and Wales wide Family Practitioner team, who work closely together to draw on each other’s skills and experience to ensure families receive the best service from RSBC.

The team link together to run online groups that further support families, and this work may be in the evenings. The team meet weekly online and come together in person for two-day team training at our London office at least twice a year.

The main purpose of this role is to:

· To establish and maintain a case load of families with blind and partially sighted children and young people aged 0 to 25 who identify themselves as needing support.

· To undertake family assessments to identify specific areas of need; to identify and deliver appropriate interventions that will promote children’s development and emotional wellbeing in collaboration with family members and make and support onward referrals as required.

· To ensure that support is high quality and meets the high standard that RSBC sets, with pre agreed performance indicators.

The ideal candidate will ideally have a qualification that demonstrates the ability to establish a trusting and open relationship with families and CYP. You’ll be experienced in providing emotional wellbeing support with families directly and have knowledge of child development from experience or qualification. You’ll know about family systems/systemic practice – from experience or qualification as well as knowledge and practical experience of using family centred interventions in collaboration with families. We’d like you to have excellent interpersonal skills, and a strong teamwork ethic to fit in with our friendly and knowledgeable team of Family Practitioners across England and Wales.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, and season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 18th October 2024.

Interview: week beginning 25th October 2024

There may be a 2nd interview if required

To apply you will need to have the right to work in the UK

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

2makeit helps rehabilitate prisoners and ex-prisoners by offering them creative expression through programmes using music and the arts, mentoring, advice and guidance.

This part-time, maternity cover role co-ordinating the growth of 2makeit’s work supporting the rehabilitation of offenders in the community is home-based with travel around London and the South East and involves:

· Liaison with prisons, probation and other agencies

· Responsibility for a small caseload of service users

· Maintenance of a robust record-keeping and evaluation system

· Management and development of projects in the community.

We are looking for:

· Knowledge of current policy and practice in criminal justice, the arts and outreach or support to marginalised people

· Experience of working in the criminal justice and/or charity sector

· Excellent interpersonal, communication and listening skills

· Excellent planning and organisational skills and ability to manage a diverse workload

· Commitment to the aims of 2makeit

· Ability to work collaboratively with other partner organisations with good negotiation skills

· Discreet, sensitive and non-judgemental attitude with the ability to understand the importance of, and maintain, confidentiality.

· Excellent IT knowledge and skills.

· Willingness to work occasionally outside of normal working hours.

Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.

Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.

We provide individual education, training, and support across a range of activities including retail, horticulture  and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops. 

As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.

Main Duties and Responsibilities 

• To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels. 
• Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
• Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns. 
• Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment. 
• Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
• To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
• To seek appropriate future employment consistent with the interns interests and skills 
• As a personal tutor, be responsible for the emotional and social welfare of the interns. 
• Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
• To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington

Please note the closing date is 9am on 7th October 2024. The interviews will be held on 18th October 2024. 

Join our ambitious and talented team as a Learning Support Assistant in North London. Come and support our students aged 16 - 25 with learning differences, with their learning, work experience, personal growth and independence.  

We specialise in horticulture, retail and general employability skills. You will support our students to participate fully at the Harington Scheme’s training centres in Highgate and Hornsey or on work experience. There will also be opportunities to support with enrichment, mentoring and group activities.  We promote high standards of welfare, self-care and independent living skills for the individuals we support.  
 

About you  
  
We are looking for someone with excellent verbal and written communication skills, along with patience and understanding to work with students to give them maximum choice and independence. You must have previous experience working with learners with learning disabilities, ideally within a classroom setting. 

You should have literacy and numeracy skills with at least grade 4 in GCSE Maths & English. You will have a good level of digital skills and be able to use a range of IT software including Microsoft Office. You may also be a keen gardener, have experience in retail or experience of supporting people into employment. 

You may also be a keen gardener, have experience in retail or experience of supporting people into employment. 

About us  

Harington is an Ofsted regulated specialist college based in north London. In June 2024 we were judged as Good by Ofsted. We work with young people with learning differences aged 16-25. Our students undertake individualised learning programmes that lead to vocational qualifications and other aims, including gardening, retail, English, maths, employability and independent living.  We also deliver a supported internship programme.   

Our charity's learning centres in Highgate and Hornsey alongside our charity's gardening business and two charity shops, provide a unique opportunity for students to practically apply their learning on work experience placements. We also work with other employers to provide opportunities in other settings to meet the aspirations of our students.  

Our larger Highgate training centre is located in beautiful grounds, with a 1.8 acre horticulture site where we grow vegetables and flowers to sell at local markets. 

Our benefits  

If you are looking for flexibility in a role to fit around your other life commitments this could be for you. We are looking for someone that can work between 3 to 5 days a week. These can be flexible. This is a term-time only role with shorter days which run from 8.45am - 4.15pm apart from Wednesdays, when we finish at 5pm. (Please see our website for the exact term dates). 
  
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 

• Opportunity to pursue recognised qualifications and training  

• Confidential employee assistance programme  

• Cycle to Work Scheme  

• Fully paid for DBS  

• Contributory pension scheme   

Equality, Diversity and Inclusion  

We value diversity and positively welcome applications from all backgrounds. This will help ensure our workforce better reflects the diverse wider community we support.   

Safeguarding   

We are committed to safeguarding and promoting the wellbeing and safety of our students and our staff.  We expect everybody working for the Harington to share this commitment. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service for applications of employment as part of our safeguarding procedures.   

Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.  
  

How can you apply?  

To apply, please complete the attached application form and show us how you meet all of the essential criteria in the person specification by writing a personal statement which is a maximum of 1000 words. The closing date is 9am on 4th October 2024. The interviews will be held on 11th October 2024. 

All offers are conditional and subject to satisfactory pre-employment checks and references including an enhanced DBS check. The salary range advertised is based on the full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.  

Previous applicants need not apply.

Working closely with the CEO, the Audit, Finance and Risk (AFR) Committee and the Board, the Finance & Corporate Services Manager is responsible for the financial management of the charity on a strategic and operational level, and supports our corporate, HR and ICT functions. As a member of the Senior Management Team, this position provides leadership and support to the wider team, and line management of the Finance & Corporate Services Officer. Other duties include monthly payroll, monthly management accounts and reports, annual budget and audit, and supporting our team with HR, ICT and office requirements.

You will be an experienced senior manager with at least 4-5 years of experience in finance within the charity sector and providing back-office support. An accountancy qualification is essential, as is knowledge of SORP.

You will be highly organised, able to work as part of our small team as well as on your own initiative, have a methodical and collaborative approach, and a flexible, ‘can-do’ attitude. You will be passionate about our campaigning work to improve the lives of older Londoners, and committed to upholding our mission, vision and values.

We are an equal opportunities employer and while we are open to applications from all backgrounds, we particularly welcome applications from older Londoners.

Age UK London (AUKL) is a leading campaigning charity in London, seeking to improve the lives of older Londoners. Our award-winning campaigns cover a wide range of subjects, including transport, digital exclusion, cost of living and poverty, and social isolation.

Battersea’s Income Generation department works across the organisation to provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through our hard work, Battersea is able to make sure we can be here for every cat and dog, now and in the future. Our talented and award-winning team is vibrant and ambitious, and it’s an exciting time to work at one of the country’s most loved and best known animal charities.

We are looking for someone to join our Public Fundraising Team as a Senior Challenge & Public Events Officer, to independently manage and have overall responsibility for leading on the planning and delivery of a pilot bespoke running event happening in May 2025. 

The ideal candidate will have experience of project managing large-scale events with exceptional organisational skills; developing multi-channel marketing plans; developing and delivering complex stewardship journeys, and have strong relationship management skills. 

Please note that this is an 8-month opportunity, of 21 hours per week. Due to the time-sensitive nature of planning this event, we are looking to have someone in post by mid-October. Please take this into consideration when submitting your application.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 2nd October 2024

Interview date(s): Rolling basis - Early applications are encouraged as the role may be closed early if the opportunity is filled. 

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Generalist Adviser

Are you interested in working for a local charity providing advice to the most vulnerable and marginalised groups across Greenwich.   If so we are interested in hearing from you.    Please download and submit the application pack from our website, we will not accept CV's as a valid application

The Greenwich Citizens Advice office is located in Woolwich, Greenwich.  The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period. There is also a flexitime policy in place.

You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives

Embark on a rewarding journey as an Advocate and Advisor with us!

Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.

In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.

As a key member of the team, your responsibilities will include:

· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.

· Promoting Advocacy and Advice across the borough

· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.

· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery

Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.

The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.

If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!

We are seeking two highly motivated and enthusiastic individuals to work with our Partnerships and Communications team. You will support the team to increase income, diversify funding streams, and implement engaging fundraising campaigns and events. This is a fantastic opportunity for someone looking to gain experience and skills across a breadth of fundraising and communications activities.

Key Responsibilities:

• Conducting research on prospective donors, foundations, and corporate supporters and monitoring grant portals to build a pipeline of new funding opportunities
• Gathering and collating informative and engaging content for efficient proposal development
• Supporting in the development of funding proposals to donors, foundations, and corporate supporters
• Supporting with event design and management to engage new donors and steward existing partners
• Supporting with the implementation of a new donor journey process to improve team efficiency and build strong relationships with funders
• Supporting in the development and implementation of a new individual giving strategy to grow this new income stream for PEAS
• Contributing creative ideas for new fundraising opportunities
• Drafting, editing, and proofing content for e-newsletters, blogs, and social media
• Helping to gather and analyse social media metrics to assess the performance of campaigns
• Supporting the creation of visual content for various communications materials using Canva

Skills and Qualifications:

• Interest in non-profit fundraising and development
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite
• Design experience or knowledge of using Canva (not essential)

What You’ll Gain:

• Hands-on experience in fundraising, communications and international development
• Insight into non-profit operations and donor engagement strategies
• Networking opportunities with professionals in the sector

Please click on the attachment below to view the full job description. 

Please note that we will be reviewing applications and conducting interviews on an ongoing basis and so the job advert may not be relevant once the roles have been filled.

My client is a health charity that seeks to make a vital difference to the lives of local patients and the care they receive. From funding specialist services to investing in pioneering research, they look to enhance care, experiences and outcomes for thousands of patients every year.

At present they are looking to recruit an interim Financial Controller to lead on a review of the organisation’s accounting controls including transactional processes, financial accounting and audit procedures.

The successful candidate will be a part or fully qualified Accountant with a track record of working in the Not-for-Profit space. Comfortable with working remotely, you will be self-motivated and enjoy the variety of tasks outside of business as usual.

If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.

The Role

Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.

As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.

Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.

What We’re Looking For:

• Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.

• Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a  fundraising focus

• Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.

• Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.

• Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.

• Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.

• Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment. 

The Charity

At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.

Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention.  Our aim is to make a lasting improvement to the lives of vulnerable young people.

We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.

Why Join Us?

This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.

If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.

About the NEL VCSE Collaborative

The North East London (NEL) Voluntary, Community and Social Enterprise (VCSE) Collaborative works closely with the ICB to work together strategically by shaping, improving and delivering services and contributes to the system design and organisational development of the ICB, ensuring Voluntary, Community, Faith and Social Enterprise (VCFSE) contribution.

The leadership group of the seven borough representatives meets monthly and is currently working to develop a VCFSE strategy to raise the profile of the sector and support the VCFSE to work in partnership with the health system to address local health inequalities and improve the health outcomes of the communities in NEL. We are now keen to expand our work and recruit a Chair.

The NEL VCSE Collaborative is committed to our five values:

1. Equity and Inclusivity - Champion compassionate, collaborative, and inclusive multi-professional leadership.

2. Collaborative – Meaningful integration with ICB as a coordinated VCFSE voice

3. Innovative – VCFSE sector contributing expertise in an equitable manner in commissioning, service design and improvement processes

4. Transparent – building trust across sectors and ensuring VCFSE is a valued partner

5. Person and community focused – strengths based approach by championing our people and communities

Purpose of the role

• Provide influential and inspirational leadership to ensure the Voluntary, Community, Faith & Social Enterprise (VCFSE) sector is an equal partner in the North East London (NEL) Integrated Care Partnerhsup (ICP). 
• Develop and maintain excellent relationships with health and social care stakeholders ensuring networks are kept informed of the Collaborative’s progress
• Advocate for the VCFSE sector and mobilise innovative approaches to support the health and wellbeing of NEL community
• To lead the NEL VCSE Collaborative, interfacing with the Partnership Development  Director to drive forward the interests of the NEL VCSE Collaborative and the wider VCFSE sector it represents
• To act on behalf and represent the opinions and interests of the NEL VCSE Collaborative on relevant ICS boards, in particular as the NEL VCSE Collaborative representative on the NEL ICP
• To chair the leadership group meetings of the NEL VCSE Collaborative
• Ensure NEL VCSE Collaborative meetings are planned effectively, conducted according to the principles and agreements in place, and facilitated in collaboration with the Partnership Development Director

Key functions & Tasks (Role Description)

• To lead with compassion and inspiration to ensure strategic influence of VCFSE at system level to better enable integrated working approaches between system leaders and sector partners
• Work with the NEL VCSE Collaborative members to ensure they are effectively represented and actively involved across the structures that form the ICS 
• Together with the Partnership Development Director, produce a quarterly budget report and  regular updates including  emerging opportunities and risks in a timely fashion
• Work with the Partnership Development Director on producing quarterly budget reports
• Lead and work with the NEL Collaborative to identify and communicate strategic and business development goals which are in line with community and ICS outcomes
• In collaboration with the Partnership Development Director, plan and Chair the NEL VCSE Collaborative meetings and ensure relevant business is discussed with clear actions
• Ensure that the NEL VCSE Collaborative leadership group adheres to the Terms of Reference (ToR) and Memorandum of Understanding (MoU) in place and membership is fair and reviewed regularly with actions and conflicts of interest appropriately managed
• Ensure the NEL VCSE Collaborative addresses and incorporates relevant legislation, policies and best practice guidance, including equality and diversity
• Develop and regularly update an effective activity plan with NEL VCSE leadership group members which supports the work of Place Level Groups
• Work with the Partnerships Development Director to provide and promote system-wide communication through a range of media channels

Person Specification

• Demonstrable understanding and experience of the current and emerging challenges and opportunities within the regional Health and Care system and the local VCFSE
• Experience of working with the VCFSE sector at a strategic and senior management level, including championing and advocating on behalf of the VCFSE sector  
• Demonstrate excellent knowledge of VCFSE and healthcare related policies with an understanding of the issues facing the VCFSE at local, regional and national level
• An understanding of the diversity of the VCFSE including grassroots level/micro- organisations
• Experience of leading meetings representing a diversity of views as well as change management processes at a strategic level
• Able to negotiate and influence with the ability to communicate with tact and sensitivity where appropriate. The role will include managing potentially complex and politically sensitive relationships.
• Ability to interpret highly complex information and communicate effectively across multiple stakeholders
• Strategic problem-solving skills, entrepreneurial and open to ideas and opportunities
• Experience of working in partnership with a range of stakeholders in health and social care services

Please see job specification on full details and how to apply. 

Harris Hill is thrilled to be partnering with Noah's Ark Children's Hospice in the search for a dedicated and organised Data and Performance Analyst . If you are passionate about information management and producing accurate and insightful reports, this could be the perfect opportunity for you!

In this role, you will focus on managing and improving the quality-of-service user data, ensuring effective data handling, and provide accurate management information for key reports. As part of the team at Noah's Ark Children's Hospice , you will have the opportunity to make a meaningful difference in the lives of children with serious health conditions and their families in North London and beyond.

Title: Data and Performance Analyst

Hours: Part time (30 hours per week), permanent

Salary: Pro Rata salary of £24,510 - £26,548 per annum plus benefits

Location: Hybrid working available

Closing date : Applications will be reviewed on a rolling basis

More about the role:

The role of Data and Performance Analyst involves in-depth data interrogation, creating reports for internal and external stakeholders, and supporting service planning and performance management. You will play a pivotal role in implementing a new care database, provide training on systems, and ensure compliance with GDPR regulations. Strong Excel and database skills, attention to detail, and problem-solving abilities are key to success in this position .

Key Responsibilities:

* Solid knowledge and experience of Microsoft Excel to at least an intermediate level.
* Knowledge of data interrogation and confidence in producing reports.
* Experience of using client and/or information databases.
* Previous experience of working in a clinical setting or a palliative care service would be an advantage.

This role provides the chance to work in a collaborative, purpose-driven setting, where your efforts will make a meaningful and lasting difference. If you are dedicated, organised, and reliable, with a strong focus on information management and a commitment to producing accurate reports, I'd love to hear from you.

To apply for this role and for further details, including a job description and person specification, please contact Faye at Harris Hill via the apply button.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Information & Advice Helpline Officer (Maternity Cover)

Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)

(Some flexibility with hours/days may be possible)

Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)

Location: This role operates from our office in Thornton Heath

Salary:  £8542.58 pro-rata from FTE of £25,627.74

Background to the Role

Do you have helpline or call centre experience?  Are you good at communicating on the telephone?  Do you enjoy helping people to find information and solutions to challenges?  Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.

Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card.  You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.

Main Duties (but not limited to)

• Providing information and signposting to callers to our Helpline and to people enquiring by email
• Entering new client referrals on our database and recording each new enquiry on our systems
• Supporting and supervising volunteers within the I&A Team
• This list is not exhaustive.

Responsibilities will include (but are not limited to)

• Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
• Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
• Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
• This list is not exhaustive.

CVs will not be accepted.

Closing date: 12pm, Friday 18th October 2024

Interview: Thursday, 24th October 2024

This post is subject to a Disclosure and Barring Service check.