"Charity Action Recruitment" Jobs

As Supporter Care Coordinator you will play a key role in Viva’s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches and community groups. Your high level of organisation, strong administrative skills and love of engaging with a variety of people will ensure that Viva’s supporters have an excellent and personalised giving experience.  Through all this you will play a vital role in supporting Viva’s core mission of effectively responding to the needs of vulnerable children around the world.

Your responsibilities will include:

• Supporter engagement – personally engaging with donors by email, letters, phone or in person
• Supporter care administration – ensuring accuracy in reporting and recording donations
• Coordination of Fundraising & Engagement team – supporting team communication and the Director for Fundraising & Engagement in team administration
• Operations and office support – ensuring Viva’s UK office runs smoothly

This role will suit you if you:

• enjoy engaging with supporters and building relationships
• are highly organised, thrive on accuracy and have a keen eye for detail
• are quick to learn and engage with systems and data, including financial software and information
• would love to join a welcoming, creative, supportive and international team

This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home: some working time will be needed in the office on a weekly basis but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.

Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.

Programmes Officer 

Job title 

Programmes Officer 

Date reviewed 

June 2024 

Purpose 

To support the delivery of RedR’s programmes and projects 

Responsible to 

Programmes Coordinator 

Responsible for 

N/A 

Working with 

Programmes team (Climate Change and Engineering in Emergencies hubs), other RedR UK Programmes staff, colleagues in other departments, consultants, Associate Trainers and other contacts and stakeholders as necessary. 

Location 

Remote working with the London Office will also be considered 

Post 

Full-time 

Period 

Fixed Term until 30th September 2025, with possibility for extension

Grade 

2.1 

Salary 

£31,191 

Language 

Fluent English and Ukrainian language proficiency is required for this role 

Other 

As defined in our standard contract terms 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. 

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.

About this role 

The Programmes Team is responsible for delivering demand-led services globally; providing tailored capacity building support to organisations and their partners through individual or framework contracts. As Programme Officer, you will work closely with Hub members to ensure events, trainings, services, projects and programmes are delivered to an exceptionally high standard, on time and budget.

This role also includes support to the monitoring, evaluation, research and learning aspects of RedR UKs role, particularly in regards to climate change and engineering in emergencies.

The primary purpose of the role is to enable the delivery of RedR UK’s Ukraine Humanitarian Criss response programme in Ukraine and neighbouring countries (hereafter referred to as ‘the Programme’). 

Job Description 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

Delivery of events, courses, services, projects, and programmes 

• Assistance in the delivery of the Hubs’ events, courses, services, projects, and programmes. 

• In cooperation with line manager and colleagues, plan and identify tasks, prioritise, and allocate them as needed. 

• Support the project coordinator in activities, tasks, milestone, or deliverable tracking. 

• Lead on agreed elements of events, courses, projects, or deliverables, including external and internal representations as required. 

• Ensure wide communication of events, preparing marketing information and advertising where required. 

• Proof-read training material as required, and ensure RedR UK brand guidelines are consistently applied. 

• Organise availability of equipment, refreshments, resources, travel, accommodation, props, vehicle and venue as required. Prepare welcome packs, name badges, signature lists, certificates and other resources as required and ensure these are in place for the relevant time of the event 

• Respond to trainer and participant requests during the event, as required 

• Support the delivery of online events and, if necessary, travel to events and provide direct support to trainers and participants at events.

• Support the recruitment of external project staff, consultants and Associate Trainers, resource persons and actors including the production of Terms of Reference and ensuring the implementation of fair and transparent recruitment.

• Be a point of contact for external project staff, consultants, Associate Trainers and participants where required, responding to queries and providing information and support 

• Coordinate scheduling, liaison with trainers and interpreters to enable delivery of the Programme. 

• Be the first point of contact for participant enquiries (particularly where in Ukrainian language).

• Translate text and training promotional materials into Ukrainian, as required. 

Duty of Care and Procedures 

• Assist in researching the security situation, contributing information to risk assessments and travel plans. 

• Ensure compliance with general duty of care and RedR UK security and other relevant procedures. 

• Prepare contracts and ensure these are signed and stored appropriately.

Monitoring, Evaluation, Research and Learning 

• Support the review of training materials for the L&D department, ensuring they are branded and formatted to RedR UK standards 

• Support the collection and analysis of M&E data across the programme teams

• Ensure all monitoring and evaluation (M&E) data is collected and tracked for events, including: 

• Collating and recording course statistics and evaluation data; 

• Maintaining accurate Salesforce records for all RedR projects and learning events in the region and as requested by Line Manager;

• Assisting with the collection and recording of impact assessment data 

• Support milestone tracking and reporting, 

• Assistance in drafting project or training reports. 

• Contribute to monthly and quarterly reporting. 

• Support the programme coordinator in the tracking and analysis of monitoring and evaluation (M&E) data. 

Facilities, Procurement and Materials 

• Build and maintain excellent relationships with relevant suppliers including but not limited to external training venues, transport and material suppliers required to delivery services. 

• Prepare, order, and arrange shipping of learning materials for courses and other materials as required.

• Prepare and format any online materials as required.

• Procure any course materials, equipment, refreshments, resources, travel, accommodation, and venue hire where applicable.

• Co-host live online sessions, providing support to the facilitator as well as to the course participants.

Admin and Finance 

• Maintain accurate finance records and monitor and record budgets and expenditure to provide timely analysis of this to inform decision-making. 

• Assist with audits, financial reporting and cash flow analysis. 

• Programme or training related administrative tasks including but not limited to filing; travel arrangements; logistics; procurement of materials required by the project or training; preparation of draft contracts or correspondence as requested by the line manager following agreed templates; assistance in competing required forms or compliance with RedR UK or project procedures; liaison with project staff, partners and stakeholders on administrative matters; etc. 

• Undertake timely and accurate processing of invoices and expenses in line with established processes and RedR UK’s Operational Manual. Support the programme coordinator on the monitoring of expenditure and budgets.

Other 

• All employees are required to adhere to RedR UKs values of collaboration, excellence, lifelong learning, integrity and single point accountability. 

• Contribute to the operational plan and budget each year.

• Keep up to date with relevant issues to the humanitarian sector.

• Support on the development of new project proposals where needed.

• Undertake other tasks as reasonably required by your line manager.

PERSON SPECIFICATION 

Essential 

• Language skills – Fluent English and Proficiency in Ukrainian is required for this role. 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines and track information and progress.

• Event management – Experience of supporting a learning programme, organising learning events and working with consultants. 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.

• Use of technology – Experience with current software for project management, along with Microsoft Office skills; ideally knowledge of SharePoint or similar document management systems; ideally knowledge of Salesforce or similar CRM systems.

• Financial skills – Able to track income and expenditure, use Microsoft Excel, check invoices and quotes are in line with project budgets.

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.

• Interest in Learning and Development – Have a demonstrable interest in Learning and Development, and training activities.

• Team player – Experience of working successfully within a team environment and of building relationships with others 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate clearly and effectively with colleagues, clients, participants and other stakeholders from diverse cultural backgrounds with excellent written and spoken English. Experience in drafting contracts, formal letters or other formal written communication.

• Initiative and enthusiasm – Initiative, enthusiasm and a problem-solving approach to new challenges.

• Work and travel out of hours – Willingness to work occasional evenings and weekends depending on needs, and travel within the UK if needed. Although unlikely, able and willing to travel internationally if needed, sometimes to insecure and difficult environments for periods up to 2 weeks, and to follow RedR UK security management procedures.

Desirable 

• Project management – Experience in supporting the management of projects, budgeting, budget management and writing reports for clients/donor agencies, ideally in a humanitarian or development context.

• Qualification – Qualification in project management, humanitarian action, disaster management, development studies, or similar.

• Humanitarian experience – Experience of supporting humanitarian, development or charity work 

Please share your CV and CL  and the deadline to send your application is 1 month (hiring will be on rolling basis) 

Are you a self-motivated professional with a proven track record of building lasting relationships and achieving ambitious yet realistic targets? If so, we invite you to join the team at Afghanaid as our new Philanthropy Manager. In this pivotal role, you will be instrumental in expanding our high-value unrestricted fundraising capacity, spearheading the recruitment and retention of Trusts and Foundations, Major Donors, high-value Regular Givers, and Corporate Donors.

We seek an experienced fundraising professional who is passionate about community-led development in challenging contexts, and eager to partner with Afghan communities to build brighter futures. This position offers a unique opportunity for career advancement, providing the ideal candidate with the chance to take ownership of the strategic growth of our high-value income streams. If you have the ambition and determination to drive our fundraising efforts forward, we would love to hear from you.

Specifically, the postholder will be responsible for the following:

Strategy, planning and reporting

• Produce annual fundraising plans and budgets for major donors, trust, corporate and regular givers to engage supporters and develop relationships;
• Work with the Head of Communications & Giving to develop and deliver long-term high value fundraising strategies;
• Manage budgets for fundraising activities and events;
• Report against monthly, quarterly and annual targets, identifying variances and strategies to address where needed;
• Lead on the set up of systems and processes to support effective and efficient fundraising and relationship management;
• Keep up to date with fundraising best practice, policy and relevant legislation and ensure these are reflected in Afghanaid’s approaches;
• Produce pipelines, reports and analysis of major donor, trust, corporate and regular giver fundraising.

Trust, Major Donor, Corporate and Regular Giver Fundraising

• Identify and secure new trust and corporate funding relationships through database analysis, desk research, networking, formal presentations, and producing concept notes or proposals;
• Retain and maximise relationships with existing trust and corporate portfolio through designing and delivering bespoke annual engagement strategies, including exclusive and personalised reports, briefings, calls and proposals;
• Promote cross-department collaboration on trust and corporate fundraising to maximise both unrestricted and restricted fundraising, leading meetings, identifying synergies, and integrating pipelines and prospecting mechanisms;
• Identify and secure new major donors and regular givers, conceptualising and running acquisition campaigns alongside the HC&G;
• Identify potential major donors and high value regular givers within Afghanaid’s donor portfolio and implement plans to develop these relationships;
• Manage and maximise relationships with existing major donors and high value regular givers through designing and delivering annual engagement strategies, including reports, calls and proposals;
• Collaborate with colleagues to produce content for engaging monthly email newsletters for high value portfolio;
• Design and manage an annual campaign to upgrade existing regular givers;
• Secure match funding from key trust, corporate and major donors to maximise the success of events and appeals;
• Mobilise Board of Trustees and Directors to support with stewardship of high value donor relationships;
• Organise the annual high value donor dinner, compiling the invitee list, managing RSVPs and organising other logistics;
• Coordinate and attend other events and external fora, representing Afghanaid, networking and pursuing opportunities;
• Manage external platforms related to high value giving including Benevity, Global Giving and Myriad US, updating where appropriate in alignment with campaigns and appeals and actively identifying ways to maximise their use and join new platforms where appropriate;
• Work with colleagues to identify and pursue opportunities for gifts-in-kind or alternative high-value partnerships.

Data and administration

• Ensure all phone calls, meetings, emails and other engagement with trusts, corporates, major donors and high value regular givers are logged on Salesforce, ensuring records are clean;
• Work with the Database and Insights Analyst to conceptualise and implement key CRM processes that promote efficiency, accuracy and maximise the use of automations;
• Work with the Database and Insights Analyst and other C&G colleagues to ensure all donations from these donation streams are recorded and reconciled accurately on the database;
• Ensure Gift Aid declarations are sought from all eligible donors and appropriately filed;
• Liaise with colleagues to ensure funding contract requirements are adhered to;
• Monitor the Supporter Care email address to ensure all donors are receiving the best possible experience;
• Undertake any other duties as and when required by the line manager and/or overview manager.

About Afghanaid

Afghanaid is a community-led humanitarian and development organisation operating in Afghanistan. For more than forty years we have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies.

Our community-led approach ensures Afghans shape their own development, making them active participants in determining the future of their country. With our years of experience, our 97% Afghan team, and our deep understanding of local, cultural and ethnic issues, we have earned great trust and respect among the communities we work alongside. This has allowed us to gain access to some of the most underserved areas of the country.

Downlooad our attachment to read the full job description and person specification.