Project Co-Ordinator Jobs
- Promote the work of Crich Tramway Village to a range of organisations and individuals, developing partnership opportunities.
- In conjunction with the Marketing team, ensure the wide promotion of volunteering at the Museum through a diverse range of media.
- Liaise with all Museum departments to ascertain the need and requirements for volunteer team members.
- Induct new volunteers to the Museum and ensure that they receive the appropriate training and introduction to their host departments.
- Develop a system for welfare support to ensure that volunteers settle effectively into their roles and gain fulfilment from their work. Assist with any issues and difficulties encountered.
- Ensure that effective risk assessment and safeguarding procedures are in place appropriate to all volunteers.
- Develop a reward and recognition programme for volunteers.
- Evaluate the contribution of volunteers recruited through the Project and the outcomes and benefits for each individual’.
- Liaise with the Database team to ensure that all volunteers are recorded on the system, including emergency contact and other relevant information.
- Adhere to and support all Museum policies and procedures.
The client requests no contact from agencies or media sales.
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The Charity:
GroceryAid has been the charity for the grocery industry since 1857, offering free and confidential welfare support to over £2.6m in the industry from the first day of their employment. More than 450 of the most well-known grocery retailers and Fast-Moving Consumer Goods (FMCG) brands support the charity, enabling us to help more than 70,000 people in the last twelve months. The charity raises funds through a highly respected events calendar and the D&I in Grocery Programme.
D&I in Grocery Programme:
The programme is delivered and facilitated by GroceryAid, with the support of the Strategy Steering Group and three workstream steering groups, it is a programme created for the industry by the industry. With over 100 FMCG partners, it is the largest collaboration of FMCG brands, working towards the common goal to accelerate a truly diverse and inclusive grocery industry. In 2023 the programme provided over 12,562 learning hours across 64 D&I topics. The programme benefits its partners through:
- Tracking tangible progress annually through the D&I in Grocery Maturity Model
- Shared learning activity across monthly learning labs and cross industry Employee Resource Group (ERG) forums. Resources within The Partner Hub (programme platform) including podcasts, policies, toolkits and learning content
- A 12-month cross-industry mentoring programme which provides equity and opportunity to historically underrepresented communities
- D&I in Grocery LIVE! unites the industry once a year, at the largest D&I event in the grocery sector
- Connects partners on different topics to share and learn from each other to accelerate their journey
Main purpose of the role:
To support the team, working across all aspects of the programme. The role offers a unique opportunity to work with the industry’s leading brands reaching over 1.2 million employees across the UK.
Main responsibility of the role:
- Provide administrative and logistical support across all programme steering groups
- Support team to deliver an excellent service to all partners
- Support across programme workstream activity
Steering groups:
- Schedule and track attendance for all steering group meetings
- Organise logistics and refreshments for face-to-face meetings
Partner support:
- Co-ordinate the annual onboarding process for new and renewing partners
- Provide support for partner check-in sessions
- Answer queries within the programme email inbox
- Update CRM database with key contacts and information
Workstream support:
- Work with partners and team to manage various virtual activities such as Learning lab webinars
- Send communications and updates to the programme calendar
- Support team to deliver face-to-face networking activity
- Assist with workstream projects as and when required
- Support Project Manager with The Partner HUB (members, activity, responding to queries etc)
- Work with Senior Project Manager throughout the D&I in Grocery LIVE! event life cycle
- Attend D&I in Grocery LIVE! as an active member of the team
Additional duties:
- Occasionally attend GroceryAid events throughout the year GroceryAid events Calendar
- Be an active member of the D&I community, gaining insight and sharing ideas to benefit the programme
Experience/Skills:
- Confident within all aspects of admin support with multiple internal stakeholders and workstreams
- Ability to build strong relationships internally and externally
- Creates clear and effective communications
- Strong PC skills with Excel, MS PowerPoint and MS Word (required), Zoom, video editing packages and Canva (desired)
- Ability to multi-task and motivated to work to deadlines and targets
- Attention to detail and ability to maintain accuracy while working under pressure
- A passion/ personal interest in improving Diversity and Inclusion in the workplace and beyond
Qualities:
- Highly motivated and team oriented
- Extremely proactive in approach with a curious mindset
- Confident to bring in new ideas and recommendations
Additional Information:
- Salary: up to £35,000 dependant on experience
- Location: Sandhurst, hybrid working, currently a minimum of two days a week (Wednesday and one day of choice) are in the office
- Hours: Full - time 34 hours a week
- Occasional extra hours will be required for working on site at events
- Flexible working is offered once training is completed
- Private health and dental care option
- 25 annual leave days plus public holidays (and additional 3 days at Christmas)
- Excellent contributory pension scheme (up to 10% Employer Contributions available)
- Life Assurance (up to 5 times salary)
To apply send your full CV and a cover letter explaining why you feel you are suitable for the role.
GroceryAid is proud to deliver the D&I in Grocery Programme which is helping us on our own diversity and inclusion journey. We are an equal opportunity employer and welcome applicants from all walks of life.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Centre for Computing History is an accredited museum and charity situated in Cambridge, with collections and learning at its heart. The museum's core purpose is to increase understanding of the history of computing by exploring its social, cultural and historical impact.
Our collection rightly celebrates the incredible evolution of computing technology. However, the museum also has a responsibility to recognise the ecological impact of the rise of technology, and to date we have not explored these stories. We are excited to have secured funding from the Esmée Fairbairn Collections Fund, run by the Museums Association, for an exciting new two-year project, Broken Tech : Broken Earth. We will be exploring how the explosion in technology over the last 80 years has impacted the local and global environment. More info can be found on our website.
Role Summary
We're now seeking a talented, energetic and efficient Project Coordinator to oversee this exploratory project.
The Esmée Fairbairn Collections Fund, run by the Museums Association, aims to encourage participatory practice in museums, and this concept lies at the heart of this project. Participatory practice means involving visitors and communities in the creation and interpretation of museum exhibitions, programs, and events content – asking for stories about objects in the collection, rather than assuming we know what the most important stories are. This approach is inclusive, encourages visitors to feel ownership and helps museums discover untold stories about their collections.
We are looking for someone special to co-ordinate this process and exploit our unique platform to raise awareness of environmental issues and e-waste and to create change. The Project Co-ordinator will take ownership of the day-to-day operations of the Broken Earth Project, including working closely with all external and internal stakeholders, monitoring progress, and ensuring project milestones are met. This new fixed-term role is a critical part of the project and crucial to its success.
The ideal candidate will be able to demonstrate the following skills and experience:
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Strong interest in conservation, ecology and promoting a circular economy
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Excellent interpersonal, communication and advocacy skills
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Confidence working with a range of colleagues across a variety of organisations
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Proven organisational and time management skills
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Experience facilitating in-person and/or online events
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A creative, positive, proactive and self-reliant approach to work
For more information, please see the attached job specification.
Terms
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Project Co-ordinator (Fixed Term, Part time)
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Job Title: Broken Tech : Broken Earth Project Co-ordinator
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Hours: 22.5 hours per week ideally worked across three days (Weds-Fri) but flexibility is possible, subject to agreement (0.6 FTE). The role is likely to involve work outside of these hours, in the evenings and at weekends. Fixed term until September 2026.
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Salary: £26,728 p.a. pro-rata
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Responsible to: CEO
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Location: Cambridge (some homeworking possible subject to agreement)
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Annual Leave entitlement: 28 days pro-rata p.a., including bank holidays
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Start: As soon as possible.
How to Apply
Interested applicants are requested to submit:
Your CV (please ensure this does not include your age, gender or any other personal characteristics)
A supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification.
This information is used when shortlisting candidates for interview
Recruitment Timeline
The deadline for applications is Sunday 29 September, 5pm.
Interviews will be held w/c 7 Oct, in person at the museum CB1 3EW, and will include a short task, which you will be able to prepare in advance.
We explore the social, cultural, and historical impact of computing over the last 80 years through hands-on, inclusive experiences.
The client requests no contact from agencies or media sales.
The role
Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.
We are looking for an experienced and enthusiastic Service Delivery Co-ordinator to join our Somewhere For Us Project team. The aim of the Somewhere For Us project is to ensure that children and young people feel supported on their grief journey. The project service is co-designed with a Youth Advisory Group. You will be responsible for the delivery of a range of bereavement supports to children, young people and communities across the Western and Northern Trust Areas and wider NI if required. The support is provided through Understanding Your Child’s Bereavement online session for parents, group support, 1-1 support and Understanding Your Bereavement online sessions for children and young people. Awareness sessions are provided to organisations and individuals working with children and young people within the community, for example sports clubs, community groups, schools, churches.
The Somewhere For Us Project supports bereaved children and young people aged 8 – 25. It is funded by the National Lottery Community Fund through their Empowering Young People funding stream.
The post is based in our Foyle office, with one day a week in Belfast. The post is funded until the end of June 2027.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV, covering letter & NI Monitoring Form, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is Monday, 7 October 2024, with interviews taking place on Tuesday, 15 October 2024 in the Cruse office, Bishop Street, Derry/Londonderry.
Please be advised that if you do not hear from us by Friday, 11 October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
Join us!
Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role
The business development team aims to expand Contact’s reach to parent carers and practitioners by exploring opportunities for new projects, partnerships, commissions and paid for content including webinars, workshops and training. We also work with forums to offer support on areas not covered by their grant. We expand our reach and support offer alongside of funded programmes. We aim to increase organisational sustainability by generating income and contributing to core organisational costs.
The Business Development Co-ordinator reports to the Business Development Operations Manager and is the linchpin for our business development programmes. You will be responsible for setting up events online and face to face, contacting trainers, taking bookings and supporting with promotion; making sure the support and content made available to families is kept up to date. The role also involves updating our CRM database, making sure invoices are raised and paid and collating information for reports from the database or Excel.
What we’re looking for
We are looking for someone who has excellent IT and digital skills, ideally with experience of online event systems such as Eventbrite and Zoom, a good knowledge of Excel and experience using a CRM database. You’ll need to be highly organised with excellent written and verbal communication skills, a friendly, confident phone manner and a good knowledge of the issues and concerns families with disabled children face.
How to apply
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.
Important dates
Closing date: Sunday 6 October at 23:59
Interview date: week commencing 14 October 2024
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are looking for an experienced Fundraising Events Co-ordinator to assist in the smooth running and successful management of our well established and growing events portfolio. Working with our dynamic events team you will be instrumental in ensuring that all World Jewish Relief events are of the highest standard and delivered with immaculate care and precision. This role is critical in ensuring that World Jewish Relief continues to grow and engage a wide-ranging audience, raising funds in support of our inspirational projects and programmes worldwide.
You will be responsible for:
- Supporting the events team in the planning, coordinating, administration and delivery of World Jewish Relief events including our flagship Annual Dinner.
- Managing and leading on the planning of smaller engagement and fundraising events both in person and online.
- Supporting and overseeing World Jewish Relief’s Young Committee by assisting with the delivery of their events and attending committee meetings
- Liaising with colleagues and partners to organise supporter Insight Trips: creating itineraries, booking transport and managing all details.
- Supporting and assisting donors who are planning events to raise funds for World Jewish Relief.
- Working with the communications team to organise World Jewish Relief’s participation at communal events and attend these events.
- Managing and leading on stewardship of World Jewish Relief runners in the London Marathon and other challenge event activities.
- Working with the fundraising and marketing team to launch and deliver a new fundraising initiative supporting World Jewish Relief's Home Repairs programmes in Ukraine.
You should have:
- Proven experience in event planning, coordination and delivery to a high standard, preferably within the non-profit sector.
- Demonstrable knowledge of event fundraising techniques and sector trends.
- Experience using a database (ideally Raiser’s Edge) to the highest level, both to record and analyse information.
- Experience in successfully managing numerous priorities at one time, meeting tight and non-negotiable deadlines.
- Excellent communication, interpersonal, and organisational skills.
- Excellent administrative skills, impeccable accuracy and attention to detail.
- The ability to use your own initiative, make quick and independent decisions where necessary and to work under pressure.
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
- We encourage flexible working and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
As part of your application, we ask you to demonstrate your suitability for the role by answering the following questions in your cover letter:
- Why does this role appeal to you and what skills do you have that will help you to excel in this role?
- What do you think makes a successful fundraising event?
Bringing life-changing action to people in crisis around the world
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St Matthews JOB DESCRIPTION:
Business Centre Co-ordinator
An exciting opportunity has been created here in Hull, to manage a brand new Enterprise, Work and Events space at the recently renovated 150 year old St Matthews former church. Is this the job for you!?
The relaxed environment at our grade II listed, St Matthews, houses our Community Enterprise Centre designed to make us Hull’s preferred choice for shared work-space. This is a new focus for Giroscope and will require expertise, dedication and skill from all the team - but especially from the new Business Centre Co-ordinator, to secure a sustainable and prosperous future.
St Matthews is a newly refurbished, iconic local community enterprise centre celebrating opportunities in social business and enterprise, designed to encourage and build a sustainable local economy; signalling a place of welcome, community, culture and enterprise.
It is designed to offer a highly accessible, flexible, and multi-functional building to enable local people to develop employment and business skills. At its heart its mission is to stimulate the local community, hosting many commercial and community facing events, responding to local demands and needs.
We will rent out business and event spaces for existing and new start enterprises and other users, and will provide specialist enterprise support to our business tenants and users. As Business Centre Co-ordinator you will help realise our ambitions in developing a successful and sustainable St Matthews.
Purpose of the role: to be responsible for the successful operation of St Matthews, ensuring the centre provides an excellent customer experience, a diverse range of inclusive activities, and meets its income generation targets.
From our humble beginnings, we have designed and evolved what we believe to be a highly distinctive environment pitched at an accessible price. We are determined to attract a diverse community of productive and genuinely engaging people; these are our work space members.
You will have the privilege of establishing and growing a community that is in the need of a cheerful, positive person with the and resourcefulness to match.This isn’t just a front of house role, we’re on the lookout for a multi-talented, charismatic and creative problem solver. Someone that’s as comfortable talking about people’s passions as they are serving up business insight, light snacks and resolving any customer issues with the help of the Giroscope’s wider team.
Giroscope’s ambition is to exceed the expectations of our work space members on a daily basis. We will work hard with you to enhance the workplace experience from every angle, redefining what it means to ‘go to work’.
We strongly believe that the happiness of our staff is foundational to the happiness of our community.
The Role …
- Assisting in all stages of the business and co-worker member journey – to ensure that we support all individuals and teams throughout each day, week and month.
- Facilitating the well-being and happiness of all business and co-working members through personal introductions, social/community events, workspace maintenance, operational management and the resolution of issues.
- Demonstrating St Matthew’s core values and expectations by being a positive presence for all members.
The Role …
You will:
- Be familiar with delivering and achieving sales and room hire income targets
- Become the familiar face and first contact to each new work space member.
- Lead, develop and coordinate community initiatives to connect members. This includes but is not limited to; delivering member introductions, event organising, electronic and print communications.
- Guide new members through the welcome and onboarding process.
- Meet and communicate with members to resolve issues, process membership departures and other issues of complexity.
- Resolve member-related issues to ensure a happy, cohesive community.
- Manage work space member expectations in line with the St Matthews mission.
- Resolve member complaints regarding other members through unbiased investigation.
- Seek opportunities to engage members to discover and discuss members’ business, social and personal objectives.
- Proactively enquire regarding members’ business objectives and identify both St Matthews and member services that could assist in achieving their goals.
- Manage inbound post.
- Implement rules, guidelines and best practices for the community to enhance the member experience.
- Identify and communicate observed weaknesses within community management, sales, events, training, and member experience on a company-wide level.
- Work with Giroscope’s operations team to ensure that all in-house tech is operating correctly at all times.
- Ensure our facilities are compliant with all ongoing health and safety requirements.
This role is multifaceted and will evolve as the user community grows, changes and adapts. You should have a growth mindset that is eager to take on new challenges; big, small, fun and sometimes yes, undesirable.
About You
- You’ll have hospitality and management experience and be able demonstrate customer service experience and a proven ability to add value to customers.
- You’ll be a people person, likable, friendly, organised and a super-efficient achiever.
- You’ll have an inherent desire to see others happy in and outside of work.
- You’ll understand business dynamics and experience of working and leading a small team.
- You’ll enjoy a task-oriented day and are energised by each day offering a different challenge.
For further details please go to our website!
See our website for full application process details
We are looking for an Event Co-ordinator to co-ordinate the delivery of our sporting programme and to work with the wider team to create consistency in the delivery, safety and reporting of this programme.
Key Accountabilities
Event Management
• Lead on the organisation and delivery of the sports event programme at a Regional and National level
• Ensure that all insurance, legal and health and safety obligations are followed for all events
• Manage and coordinate event bookings with key suppliers such as venues and hotels where needed
• Provide support to event volunteers during planning, delivery, and on-the day
• Oversee the advertisement of the events including promotion and on-the day brand awareness
• Work with the Events Management System to monitor and manage all events
Volunteer Management:
• Build and maintain a strong working relationship with Regional Organisers for your designated sports
• Liaise with the Volunteer Delivery Team to recruit for any vacant Regional Organiser roles
• Provide help and support to volunteers to understand the key elements of the legal requirements of the events process and the functionality around the advertising and booking systems
Programme and Project Involvement:
• Liaise with the Strategic Development Team to contribute and help deliver the Sports Strategy.
• Participate and contribute to the National Events projects where needed
Participate and engage with all projects and programmes where it is identified that the Events Team is needed or can contribute and make a difference.
Person Specification
• Ability to manage and organise time and workload effectively.
• Resilient and flexible with the ability to work under pressure
• Ability to build and manage strong working relationships.
• Accuracy, attention to detail and pride in delivering a quality service and product.
• Able to work independently and as part of a team.
• Personal drive and enthusiasm with a positive attitude and a desire to succeed.
Skills (Essential)
- Minimum of 1-year relevant event management experience either in the work place or attained through a relevant qualification.
- Intermediate to advanced level of MS word and Excel
- Ability to communicate both through written and verbal
Skills (Desirable)
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A relevant degree or professional qualification in event management is not essential but may be advantageous.
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A working knowledge of CRM and digital Event Management Systems
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Experience of working with volunteers
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
The client requests no contact from agencies or media sales.
The Duty Scheme Support Officer performs a vital role supporting the smooth running of ASAP’s duty scheme. Our scheme offers free legal representation for people in the asylum system who need food and shelter, but have been refused it, or are about to be evicted. Your work will help to ensure people are not left homeless when they are entitled to support.
You will work closely with the duty scheme team, especially the Duty Scheme Co-ordinator (DSC), to provide efficient and time-sensitive administrative support to the scheme. You will be a key first point of contact for our duty scheme, having daily direct contact with people seeking assistance, referring agencies, the AST court admin team, ASAP staff, duty scheme advocates (DSAs) and the Home Office.
We are looking for an efficient administrator, with good communication skills, attention to detail, and a commitment to asylum, human rights or social justice.
Please see our job description and person specification on our website for more information.
Interviews for shortlisting applicants will be on 14th October in London.
The client requests no contact from agencies or media sales.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We are looking for someone dynamic and progressive to manage operations (people, places and finance) for our growing organisation. Helping us to navigate an exciting new period in our development, your role will be to manage and shape the organisation’s operations and HR to ensure we have the right systems and processes in place to deliver our work effectively and in ways that are in line with our feminist, participatory and anti-oppression values.
We are keen to find someone interested in having a core role within an organisation, delivering a wide range of internal projects that support staff wellbeing, communications, anti-racism and culture, including exploring and implementing progressive and radical HR policies that help us to further embed a culture of care. You will work supportively and dynamically with our collaborative and friendly team. You will be supported by the Head of Organisational Development, who you will work with to develop new strategies and priority areas of work.
KEY INFORMATION
Salary -£37,637.15 FTE per annum, pro rata
Contract - 4 days (28 hours) per week, permanent
Location - Based at Wen’s Shoreditch office, with hybrid working available
Supervising - IT Co-ordinator, Operations Assistant and volunteers (up to 5 people).
Deadline - 9am 14th October 2024
Interviews (via Zoom):
- 1st interview – w/c Monday 28th October 2024 (exact date TBC)
- 2nd interview – Monday 4th November 2024
RESPONSIBILITIES
People (HR)
- Manage and maintain HR policies, procedures and practices including the employee handbook, ensuring they are up to date, recorded, filed and adhered to (i.e. personnel contracts, DBS, volunteers, holidays, sick leave)
- Develop and implement new systems, policies and processes that support anti-oppression, care and inclusion.
- Ensure that Wen is compliant, abiding by relevant legislation (including GDPR) and arrange training for staff as needed
- Oversee recruitment, onboarding, staff development and all other people processes
- Ensure appropriate support and supervision is in place for all staff, including overseeing training for all staff
- Promote improvements in internal communication, ensuring staff, volunteers and interns are informed of organisational developments and have opportunities to give feedback that will help shape our ways of working for the better.
- Oversee the co-ordination of all-staff events, meetings, socials and team building.
- Monitor and evaluate staff wellbeing, taking steps to address as needed.
- Ensure appropriate and compliant documentation and record maintenance for all HR processes across the organisation including absence management.
- Designated Safeguarding Lead for the organisation.
Places (Office management and IT)
- Ensure smooth running of Wen’s main office to ensure it provides a welcoming, efficient and safe space to work in, ensuring health and safety procedures are implemented and maintained with help from the Operations Assistant.
- Utilise the Core Operations budget with help from the Operations Assistant to ensure Wen is maintaining photocopier, stationary supplies, liaising with our landlord about rent, maintaining phones, health and safety, fire procedures, utilities, rates and insurance.
- Oversee the IT Coordinator to ensure licenses are up to date, IT issues are solved promptly and IT developments and changes across our two sites and hybrid team are tracked
Finance
- Work with Finance Manager and Head of Organisational Development to establish strong financial processes and policies and ensure staff are aware of the relevant ones
- Liaising with our Finance Manager on day-to-day accounting as and when necessary
- Managing the Core Operations budget including approval of expenditure (as a signatory) and cashflow preparation for the coming financial year
- Checking and collation of monthly payroll information
People Support
- Managing the Operations Assistant and IT Co-ordinator.
- Supporting volunteers as required and oversee managing our volunteer database.
- Supporting Wen team with HR and other Operations-related matters.
Along with any other reasonable tasks and duties deemed relevant to the role.
KEY BENEFITS
- 25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
- Pension scheme, contributing 6% of salary.
- Employee Assistance Programme.
- Access to training and development opportunities.
- Laptop and mobile phone for work.
- Flexible and hybrid working available.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit exceptional individuals with an open, collaborative style and a practical, can-do approach to provide a nightly service vital for our guests.
While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.
Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.
We value diversity and welcome all, in particular those with life experience and lived experience.
What you will do as part of our team
Job spec
The Night Shelter Manager is responsible for the following:
- The day-to-day operation and management of nights shelters in West and Southwest London. Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues and volunteers.
- Welcoming and inducting new guests into the shelter by explaining the shelter policies.
- Supporting volunteer teams at each venue to ensure the smooth running of the project and developing good communication with the Volunteer Co-ordinators.
- Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided.
- Ensuring cleaning protocols are implemented by all staff, guests and volunteers.
- Maintaining guest attendance records and shift reports on our iPad-based In-From client relationship platform.
- Following best practice procedures for the security and safety of the guests and volunteers.
- Monitoring guest welfare throughout the shift and responding to any situations or emergencies that arise. Adhering to Glass Door’s operational and health & safety policies in all aspects of your work.
- Maintaining clear lines of communication with your colleagues including Overnight Project Workers, Caseworkers and Operations Manager.
- Conducting a nightly briefing for volunteers and staff before the shelter opens to guests.
- Undertaking any other duties to aid the good running of the project, as required by the Operations Manager. Attending regular meetings with caseworkers to share any relevant information including guest welfare, interactions and other important information.
- Attending 1 to 1 sessions with the Operations Manager on a fortnightly basis.
- Attending the monthly winter services meetings held on Wednesday afternoons
- Accurately reporting observations, interactions, concerns and actions with guests to their caseworker using written reports.
- Ensuring the shelter van is kept well organised and stocks are well maintained.
- Supporting casework team with practical tasks related to guests’ day-to-day activities as requested.
- Flexibility is required, as you will be working a shift rota that includes weekends and public holidays
- You will also be expected to attend other training sessions, team meetings and other activities as required.
Person Spec
Essential
- Valid driver’s license and willingness to drive the shelter van.
- Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
- An understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner.
- Ability to work as part of a team and be a supportive team member. Confidence in dealing with challenging behaviour.
- Excellent written and verbal communications skills. Ability to carry out manual handling tasks.
- Understanding of and commitment to Equal Opportunities.
Desirable
- Experience working within the homelessness sector or with similarly vulnerable people.
- Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.
- Lived experience of homelessness.
- An understanding and value of trauma informed care.
- Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).
The client requests no contact from agencies or media sales.