Temporary Head Of Development Jobs

The Talent Set is thrilled to be working with such a reputable client within the education sector. We are looking for a School Engagement Manager to join for a 6-month initial period, working on exciting projects and making a direct impact to their audiences. 
 
Some of the key responsibilities would include:  

• Lead on brand marketing activities and providing a customer perspective for colleagues across the organisation’s content development and overall messaging.

• Working closely with the head of department on engagement and visibility plans. 

• Create content marketing strategies for social media, newsletters alongside delivering campaigns.

• Managing social media channels to connect with the organisation’s brand and in turn, increase both reach and engagement. 

• Using analytics and data (both online and customer/school data) to make pro-active suggestions to the senior leadership team for approaches which will increase the impact of their brand marketing and communications. 

• Creating effective reporting mechanisms to measure the impact of engagement activities and monitor performance against KPIs. 

• Working closely with the product marketing team to ensure brand marketing and product marketing are aligned and effectively scheduled. 

• Co-ordinating the organisation’s offering at events (virtual and in-person), including logistics, content preparation, promotion, staffing, budgeting and admin as required. 

Some of the ideal experience required for this role would include: 

• Working within the education sector or public sector. 

• Experience with product marketing and having senior marketing experience across a range of channels. 

• Strong project management skills. 

• Strong stakeholder management experience, having the ability to adapt to different audiences.

• Basic understanding of market research techniques. 

 
This is a fully remote role, with occasional travel into their West London office. 
 
£41,000-£46,000 pro rata (paid on a day rate inside IR35) depending on experience. 
 
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Harris Hill is urgently seeking a Communications Manager for 5 months, to support a charity in West London.

The urgent nature of the role is down to the impending deadline of producing the Annual report, but also a website by end financial year.

Website - Design, develop and deliver corporate website - Deadline March 2025

Consultation with internal and external stakeholders

Development of project brief

Integration with existing systems

Management of external tender process

Managing supplier contract

Design and functionality input with contractor

Website testing, deliver and rollout

Monitoring and evaluation of new website

Annual report - Deadline Jan 2024

Collecting and collating data and general information

Copy-writing, including for case-studies narrative text

Developing and integrating innovative methods of communicating the impact of the organisations activities

Developing a brief and manage tender process for graphic designer

Liaise with designer and work to tight deadlines

With this in mind, we are looking for a confident candidate with the following skills and experience.

Experience in developing, maintaining and analysing the performance of digital channels to meet organisational objectives

Experience growing online communities

Proven ability to work to tight deadlines

Qualification/ skills in using Adobe Suite programmes or similar, including:

Adobe Premiere Pro

Adobe After Effects

Final Cut Pro

Illustrator

InDesign

Photoshop

Practical experience developing and maintaining online platforms including, but not limited to, websites, blogs, email marketing and form-building software

Strong IT skills including the use of databases, Microsoft Office, HTML, email marketing platforms

A demonstrated ability to work across internal departments, understanding each team’s unique communications objectives, together with the ability to generate content for vastly different audiences

Excellent organisational skills and ability to work independently in a changing and multi-tasking environment with competing deadlines

Proven ability to build relationships with external partners

Demonstrable understanding and commitment to equal opportunities and diversity

This is an urgent requirement, so we are looking for a suitable candidate who can start immediately until the end of March 2025. The role will be office based for the first month but flexible thereafter. This is important as you will need to work initially with the Head of department to get yourself up to speed.

This role will be going out to permanent recruitment during this period, so a potential opportunity to apply also.

If you would like to discuss this role further, please apply for further details.

Barnwood Trust is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations, involving people with lived experience directly in our work, and looking for better ways to fund, Barnwood makes a difference in Gloucestershire. 

As part of this work, our Funding & Influencing Team engages a wide range of people in the Trust’s vision for Gloucestershire, and our Funding Relationship Manager is integral to this. 
We are looking for a Funding and Relationship Manager, who will be responsible for awarding, distributing, and evaluating the impact of our funding to Gloucestershire based organisations. The team provide supportive and reciprocal learning and evaluation relationships with organisations enabling us to constantly improve our grant-making processes and social change mechanisms.

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:
•  are from Black, Asian and minoritised backgrounds.
•  have lived experience of disability and/or mental health challenges. 
 

Contract terms:
•  12 months fixed contract. 
•  We welcome applications from people looking for full time hours (37.5hrs per week).  
•  We offer a flexible start between 8am and 9.30am Monday to Friday. 
•  Salary £35,356 p/a
•  36 days holiday inc. bank holidays 
•  This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:
•    Managing and processing grants to organisations and groups 
•  Process Funded Partner and Themed Funding grants to organisations and groups, ensuring that information is stored and monitored routinely, and that grant payments and annual instalments are authorised and paid in a timely manner. 
•  Respond to enquiries from prospective grant applicants, referrers, organisations, and other connected parties, showing consideration and patience for callers with communication or learning challenges. 
•  Support prospective applicant organisations and groups to apply to Barnwood Trust, providing appropriate support and advice to applicants and aligning with the Trust’s values and funding principles. 
•  Manage a portfolio of organisational grants, providing support where needed, and maintain a supportive monitoring, evaluation, and learning relationship over the life of a grant.  

Evaluation, learning and relationship management. 
•  Oversee the monitoring and evaluation of a portfolio of funded organisations, ensuring data and key learning is submitted to Barnwood on time and supporting organisations to collect and collate this. 
•  Support funded organisations to measure the impact of their work in accessible and inclusive ways, drawing on your own expertise and that of the wider Funding Team. 
•  Through monitoring, evaluation, and relationships with your portfolio, identify learning themes and capacity gaps in organisations in the county. 
•  Support the Senior Funding Relationships Manager and the Funding Policy and Evaluation Manager to publish impact data and learning from organisation and group funding on Barnwood’s website and social media channels. 

Summary of Essential Knowledge and Experience  
•  Proven experience of building and managing ongoing relationships with funded organisations.  
•  Knowledge of the VCS sector, and an understanding of the challenges faced by delivery organisations. 
•  Ability to work with and analyse data.  

For full details please see our application pack.

Summary of skills
•  Excellent communication and organisational skills, including high level written communication skills. 
•  Exceptional time management with the ability to be flexible during busy periods while still meeting responsibilities and deadlines.
•  Self-awareness, enabling excellent working relationships with a wide range of people (both internally and externally) using tact, diplomacy and sensitivity. Working well both individually and collectively in a team.
•  Strong IT skills (proficient in MS Outlook, Word, Excel, PowerPoint, WhatsApp, Teams and Zoom, as minimum) with the ability to learn and navigate new systems quickly and efficiently.

Benefits:
•  36 days annual leave including bank holidays.
•  Life Assurance (3 x Salary)
•  Competitive salaries and fantastic pension contribution rates.
•  Work within an organisation that is committed to improving equality and diversity.
•  Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges. 
•  Friendly and collaborative working culture; everyone’s voice is heard.
•  We have a range of supportive wellbeing policies and almost a third of our employees, are qualified mental health first aiders with Mental Health England. 
•  Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.
•  Assistance dogs are welcome.

Guidance On Applications:
Click on Apply Via Website to be taken to the Barnwood Trust website where you need to apply for this role via our online application form. 
You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.
Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org.  
We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support. 

Deadline for applications:  12.00 noon on Friday 4th October 2024
First interviews: Monday 14th October and Wednesday 16th October 2024
Second stage interviews: Tuesday 22nd October 2024

We would like the successful candidate to start as soon as possible. 

We are looking for an enthusiastic and organised Fundraising Administrator to join our Fundraising Team. The successful candidate will have strong communication and organisational skills, as well as the ability to quickly integrate into the team. This role will focus on supporting the fundraising team with administration activity, delivering high quality corporate volunteering days and helping the team to achieve our ambitious fundraising targets.

This role would suit someone eager to start a career in fundraising or expand their expertise in this area, particularly individual giving and corporate fundraising.

ID: 1287Service Manager

Service:    Norfolk and Suffolk

Salary: Starting at £36,477 FTE per annum, rising to £40,699

Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk

Hours: 37 hours per week - Will consider occasional evening and weekend working

Contract: 18-month contract with extension subject to funding

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.

Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role.  You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.

You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects.  You will be an excellent communicator with a good sense of humour.

Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.

Main Requirements

· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.

· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team,  staff and volunteers.

· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.

· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.

· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.

· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.

· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.

· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.

Benefits:

- an annual paid leave entitlement that commences at 30 working days, plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

To Apply:

· Complete: the Application Form and send to inbox 29 (email address located on advert document)

· Closing Date: Sunday 13th October 2024 at 9am

·To learn more about Family Action: Recruitment Pack

·To learn more about our terms & conditions: Summary Terms & Conditions of Employment

·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

 For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).

Benefits

We offer a number of benefits to team members including:

• 25 days annual leave per year plus bank holidays (pro rata)
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) as well as discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

JOB PURPOSE

The Children and Young People’s Mentor will work within the CYP team to deliver services relating to children and young people affected by Domestic violence and Abuse.

They will hold a caseload for direct 1-1 work with young people/ girls and deliver a programme of groups in schools to adolescent girls. Responsibilities will include recording of data, reporting and completing evaluations.

They will be expected to promote the work of the Rising Sun and take a share of responsibility in delivering or assisting with promotional work within the organisation.

MAIN DUTIES AND RESPONSIBILITIES

Service delivery

• Work 1-1 with young people (aged 11 to 15 years) affected by Domestic violence and Abuse
• Build positive working relationships with local schools to deliver this programme
• Hold own caseload and respond in a way that understands the needs of the young people the Rising Sun supports
• Work in a mentoring capacity with children and adolescents with a specific focus on domestic abuse and its impact
• Recognise the impact of domestic abuse on young people and families; showing empathy and understanding in working with these families and developing the capacity to adopt a trauma informed approach to the work
• Support and facilitate groups in schools and in the community focusing on healthy relationships, spotting red flags etc
• Work flexibly with young people and meet with them in a variety of settings such as schools, colleges and community centres, depending on their needs
• Work creatively and flexibly to help support a vulnerable and at times challenging client group.
• Build relationships with partner agencies such as social care, early help, schools, police and health services
• Attend meetings on behalf of the Rising Sun where necessary, promote multi-agency working and build positive working relationships with external agencies at all times
• Work as part of a team, supporting colleagues and building positive working-relationships with team members
• Availability to work some evenings and weekends as required
• The ability to manage time well and prioritise tasks depending on day-to-day events

General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners
• A good knowledge and understanding of using IT programmes such as Word and Excel
• Complete administrative tasks as required and ensure that paperwork and evaluations are kept up to date
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy
• Be proactive and solution focussed while paying attention to detail
• Participate in supervision, training and meetings as required
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

Knowledge and Qualifications

• A relevant qualification in working with children and young people (Desirable)
• A thorough understanding of violence against women and girls with a particular focus on domestic abuse (coercive control, sexual violence, so-called ‘honour- based violence’, forced marriage and FGM)
• Experience of working with young girls and adolescent females with focus around understanding emotions, shame and gender identity (Desirable)
• Excellent understanding of the impact of domestic violence on children and young people, families and communities
• Thorough knowledge of safeguarding practice, procedures and legislation
• Good understanding of the operation of the agencies working together to support survivors such as social services, police, MARAC etc (Desirable)

Experience

• Relevant experience of working 1 to 1 with young people
• Experience of facilitating groups with young people (Desirable)
• Experience of advocating for the rights of survivors to access safety and freedom alongside partner agencies to facilitate this
• Experience of assessing needs, safety and support planning, considering accessibility needs
• Proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services (Desirable)

Skills

• Excellent listening and communication skills with a wide range of people of all ages and backgrounds
• The ability to work well within a team and responsibly on own initiative and of maintaining confidentiality
• A flexible, proactive approach and a good ability to prioritise work
• Good project and time management skills and the ability to work effectively under pressure and to deadlines
• Good data collection, monitoring and IT skills, including word processing and using databases and spreadsheets

General

• Work co-operatively with colleagues, statutory and non-statutory agencies
• Clear boundaries and a willingness to accept line management and make effective use of supervision
• A good understanding of the importance of confidentiality, safe practice and health and safety procedures
• A good understanding of cultural issues, anti-discriminatory practice and equal Opportunities
• A firm commitment to women, children’s and young people’s rights and to work within Rising Sun framework and its core values
• Willingness to carry out the policies and procedures of the Rising Sun and to work to agreed guidelines and codes of conduct

This role is not open to sponsorship

An exciting opportunity has arisen for a Bank Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.  As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Site wide general housekeeping service – ensure that the housekeeping services is of an acceptable level and is consistent across site.

• Carry out a cleaning service in allocated buildings/rooms/areas ensuring that daily tasks are completed according to the standard operating procedures in relation to the cleanliness/hygiene standards.
• Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
• Liaise with the Housekeeping Supervisor and House Staff on a daily basis – carrying out special requests in relation to Housekeeping.
• Ensure safe storage of cleaning materials and equipment and sufficient stock is maintained – informing the Housekeeping Supervisor of stock requiring ordering.
• Assist in the cleaning of communal areas on a daily basis and cleaning of carpets, curtains and high dusting on a rotating schedule.
• Ensure that any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible and any issues are reported to the Housekeeping Supervisor.
• Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure any works are to agreed service levels.
• Prioritise work to complete assignments in a timely manner.
• Assist other members of the Site Services and Facilities teams as required.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Interview Date:  Interviews will be held as and when applications are received.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The role will include but will not be limited to:

· Engaging with young people identifying their passions, personal needs, and aspirations and helping to remove any barriers which prevents them achieving their full potential.

· Conducting interviews with applicants, performing the appropriate needs and risk assessments and reference checks before offering accommodation.

· Ensuring minimal vacancies by promptly arranging cleaning and preparing flats to be re-let as quickly as possible.

· Visiting properties as agreed, to ensure safety, overall good condition, and residents’ adherence to the licence agreement.
The ideal candidate will be tech-savvy, approachable and interested in young people and adept at prioritising tasks efficiently. You'll need to adapt to changing priorities while maintaining a commitment to delivering quality housing services. Excellent communication skills are a must, as you'll collaborate effectively with a diverse range of agencies.

Benefits

Apart from a competitive salary and the opportunity to work for an organisation that is passionate about giving back to the community, the successful applicant will also be eligible for:

· 24/7 Confidential Employee Assistance Programme (EAP)

· Cycle to work scheme

· Access to our IMHR Plus online portal, offering discounts at major brands and retailers

· SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, etc

· Heavily discounted: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases

· Life Assurance scheme

· Additional annual leave day for your birthday month… and more!

The successful applicant will complete an enhanced DBS check before taking up the role.

We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.

Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)

Contract: Associate

Hours: Variable, according to demand for services/caseload and role in investigation

Salary: £25.25 per hour (50% professional rate for travel plus expenses)

Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.

The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.

The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.

Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Please note this is a rolling recruitment campaign

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.