Jobs

Contract: Permanent

Hours: Full-time (35 hours per week)

Location: London

Are you a dynamic and empathetic leader with a passion for delivering high-quality services that truly make a difference in people's lives? Do you possess strong knowledge of the Health and Social Care Sector? Are you familiar with the effects of discrimination?

TPP are recruiting a Locality Manager on behalf of our client, a Health and Social Care organisation.

The Role:

As the Locality Manager, you will oversee the day-to-day operations of key services such as community support programmes and short break initiatives. In this role, you will lead a dedicated team, ensuring excellent service delivery, regulatory compliance, and a person-centred approach in all activities.

Main responsibilities:

• Oversee and manage daily operations to ensure services meet the desired outcomes for clients.
• Lead, motivate, and support staff and volunteers to deliver innovative, inclusive, and high-quality programmes.
• Ensure services are delivered safely, with care, and in full compliance with policies and budgets.
• Build strong relationships with clients, families, and stakeholders, ensuring their feedback is used to improve services.
• Provide leadership in safeguarding, performance management, staff development, and financial oversight.

Essential requirements:

• Solid leadership experience in a social care setting, with the ability to inspire and manage teams effectively.
• Strong organisational skills with experience in planning and monitoring service delivery and outcomes.
• Excellent communication skills, with a person-centred approach and commitment to delivering inclusive, high-quality support.
• Experience in budgeting, compliance, and safeguarding, with a proven record of maintaining service excellence.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
• The salary for the role will be £29,864 - £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Importing batches of client information into our client management system and ensuring uploads are working correctly. Addressing errors on our client database: merging data where it is held across multiple client records, deleting incorrect enquires and deleting duplicate client records.
• Make outbound calls to clients when required, such as booking home visits, and keeping client records up to date.
• Support HES team annual leave process, checking managers have approved internal team requests and updating allocations against projects on the staff planner.
• Manage and keep track of HES subscriptions to services or packages and coordinate payments and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
• Responsibility for HES complaints handling procedure – providing guidance to managers handling complaints to ensure adherence to policy and tracking and recording responses.
• Support senior HES managers with recruitment work; liaising with appropriate teams within CSE in producing HES recruitment materials; onboarding new HES starters including providing thorough team specific information for line managers.
• Support senior HES managers with probations and interim review meetings; tracking progress towards probations. Tracking progress towards appraisal SMART objectives with support from the line manager.
• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers to ensure procedures are compliant.
• Take a proactive approach to problem solving. Influence and contribute to improving HES systems and processes.
• Supervise and mentor the HES Project Administrator, support their learning and taking ownership for ensuring consistency of HES admin provision.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Experience of providing administrative support to colleagues and external customer/partners.
• Highly skilled in use of MS Office applications including Word, Excel and Outlook.
• Ability to learn information and communicate it to others.
• Ability to use initiative, problem solve and manage priorities.
• Excellent written and verbal communication skills.
• Ability to adapt to new software solutions.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Tuesday 5 November by 5pm

Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors.  Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.

Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.

Experience

• Experience of working in mental health service provision and voluntary sector
• Experience of working in a client-facing administrative and reception role
• Experience in appropriate handling and storage of confidential and sensitive information
• Excellent secretarial skills

Skills

• Awareness of the needs of people with mental health issues in the community
• Commitment to valuing diversity
• Excellent verbal and written communication skil
• Excellent multi-tasking and time-management skills
• Excellent organisational skills
• Ability to set up and use databases and reports as required
• Ability to meet deadlines and sometimes work under pressure to tight deadlines
• Good listening skills and an ability to work with challenging clients
• Ability to work flexibly as part of a small team as well as on own initiative
• Ability to deal with a range of staff issues with confidence and be a pillar of support for the service

Knowledge

• Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
• Good knowledge of office administration
• Previous experience of diary management and scheduling

Education & Qualifications

• 5 GCSEs or equivalent
• NVQ in Administration or equivalent

This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:

Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm

Please see attached Job Description for a full list of duties and details on the role.

Deadline for Applications - Monday 30th September 2024.

Do you want to support people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Peer Support Worker
Reference: 237
Responsible to: Peer Mentoring and Group Team Leader
Working hours: 37.5 per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £22,372 per annum |
Based: Herts Mind Wellbeing Centre closest to applicant’s home with Herts countywide travel for clients where required.

We are pleased to be able to offer an opportunity for another Peer Support Worker to join our thriving team.

About the Peer Support Services

Our Peer Support Service started 10 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and develop in ways we could not have imagined. This service is the key service most requested by people and we now offer Peer Support across all of our Wellbeing Centres across Hertfordshire.

Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation. 

About the Role

Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.

The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

To meet client need, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.

Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is Friday 18 October 2024 (by 12 noon).
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We are looking for a motivated individual to join our amazing team in Hounslow as a Community Development Coordinator! 
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
About the role
 
Location: Community based in the London Borough of Hounslow.
Contract: Fixed Term Contract until August 2025 

This is a varied and rewarding role, working in partnership with statutory and voluntary organisations, businesses and community groups, to build dementia inclusive communities in the London Borough of Hounslow. 

You will;

- Deliver Dementia Friends sessions and raise community awareness of dementia.
- Work closely with local organisations to guide their dementia inclusive initiatives.
- Organise and attend health and community events in the borough.

Alzheimer’s Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and an incredibly exciting time to join a growing organisation.

About you

You will be work independently, alongside our local services team, to engage and develop community relationships for the long-term benefit of people affected by dementia. We particularly welcome applications from people who are representative of the diverse communities we serve in the borough.

You will have;

- An understanding or willingness to develop an understanding of dementia and the impact of dementia on both those diagnosed and those caring.
- Excellent communication skills.
- The ability to engage successfully with a diverse range of businesses, community groups and residents.
- The organisational skills to plan and prioritise your workload.

If this role inspires you as much as it does us, we would love to hear from you! 

Please take the opportunity to complete a Personal Statement as part of your application. 
 
Closing date: 2nd October 2024
Interview date: 9th or 10th October 2024

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Salary: £32,000 FTE (approx £22,857 pro rata)

Hours: Part time - 25 hours per week 

Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support

Contract: Permanent

Responsible to: Director of Resources

Responsible for: Shop Managers and Assistant Manager, cover staff

Accountable to: Marketing & Communications Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Friday 4th October 2024

Interviews: TBC

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community. 

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors. 

The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates. 

Barnardo's and Amazon have joined together in partnership to deliver a programme which aims to support and transform the lives of care leavers and young people who are not in education, employment or training. The aim of the programme is to equip young people 18-29 with the skills, confidence and ambition to pursue their goals of finding employment, apprenticeships or further education and training.

The full-time Project Management Apprentice will support the functions of the service, be the first point of contact for enquiries, information about the project and communicate key messages. The role will consist of hybrid working of 60% within Barnardo's and 40% within Amazon and will involve remote working as well as office based.

Although it states homebased on the advert, there are 2 Amazon locations. You must be travelling distance to either London or Gateshead (Tyne and Wear).

The role will support The JOBS Project Service Manager and work in key areas liaising with teams to manage the JOBS Project service across sites nationally.  The role will work cross-functionally with stakeholders at all levels to support the management of the program and initiatives.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We're looking for an enthusiastic Learning & Development Advisor to join our team and drive impactful training initiatives. If you're ready to shape the future of our workforce, we want to hear from you! Grow your career with NFER as an L&D Advisor and make a positive, lasting impact in a leading independent charity with a worldwide reputation.

Salary: £35,000 to £40,000 per annum, non-negotiable

We also offer 30 days annual leave plus 4 paid closure days, 10% pension contributions, enhanced maternity/parental leave, and flexible working from day one plus much more.

Location: Hybrid, Slough. The team typically work 1 day a week (Wednesday) in the office.

Hours: This role is available full-time (35 hours) or part-time 80%. We offer other flexible working options such as compressed hours too available from day one. Happy to discuss this with you.

Job Type: Permanent

JOB DESCRIPTION
As the L&D Advisor, you’ll support our organisational goals by designing, implementing, and evaluating training and engagement programmes that enhance the skills and knowledge of our workforce. Working under the direction of the Head of HR, this role focuses on meeting business needs through targeted learning interventions and fostering a culture of continuous professional development (CPD). Additionally, you will ensure effective onboarding practices, coordinate activities that promote an inclusive culture, oversee compliance training, and support our early careers programme.
Today’s challenge: We are in the exciting position of building our Learning & Development offering from the ground up. Our employees’ skills and knowledge are fundamental to our organsation so we are looking for someone who can take us on this journey and ensure we have the right skills to meet the modern-day business demands. It’s going to be a varied role as we have much to do, so a passion for all things L&D is what you need.

PERSON SPECIFICATION
If you meet 70% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.

• Experience in coordinating, designing, delivering, and evaluating high-quality and engaging online and blended training programmes.
• Excellent facilitation skills, with experience of delivering workshops in both virtual and in-person environments.
• Demonstrates creativity and resourcefulness in problem-solving.
• Consistently organises tasks effectively.
• Excels in communicating and building relationships with team members and stakeholders.
• Ability to quickly understand new information and concepts and effectively translate them into tailored learning materials and resources.
• Eagerness and capability in learning new digital tools and systems.
• Effectively coaches and motivates individuals and teams.

WHY NFER?
At NFER, our primary focus is on making a positive impact rather than pursuing profit. We are a respected independent charity, recognised as a trusted source for education resources, research evidence, and insights worldwide. We foster collaboration and flexibility, allowing you and your manager to tailor your work approach to meet customer, team, and personal commitments effectively. Moreover, we prioritise equality, diversity, and inclusion, striving to promote fair employment practices and equal opportunities for all within our organisation.

Other roles you may have experience of include: Learning and Development Advisor, Training and Development Manager, Training Manager, Talent Development Specialist.

We are reviewing applications regularly as part of an ongoing recruitment process. Please see our Job Application pack for more details about the process

If you’re looking for a place where you can put your heart, soul, and skills into making a difference, then you could be our next L&D Advisor and we want to hear from you. Apply via the button shown.

Are you passionate about making a real difference to the lives of unpaid carers? Do you have the skills and dedication to support impactful projects that provide essential support and services to unpaid carers? If so, we have an exciting opportunity for you!

We are seeking a dynamic, motivated and organised Project Officer to join our Innovation and development team. The successful candidate will play a pivotal role in coordinating and managing projects aimed at supporting unpaid carers and Carers First teams; at times working in partnership with other organisations. This role includes planning, delivering, implementing, and evaluating projects, to ensure they meet our strategic objectives and deliver real impact to the carer community.

This role requires a proactive individual with a passion to ensuring carers receive relevant and essential information bespoke to their individual caring situation. The ability to work in co-production and collaboratively with a diverse range of stakeholders, and interest in driving forward the delivery of the Carers First Strategy, to reach and provide better support to more carers.

As a Project Officer, you will play a crucial role in developing and delivering programmes aimed at enhancing the support we provide to unpaid carers. You will work closely with our team, partners, and stakeholders to ensure our projects meet the highest standards.

To apply for a role with Carers First, please complete in full our online application form via our website. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact and we will be happy to organise for one of the Team to contact you.

Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.

Equal Opportunities Employer

Positive      Collaborative      Ambitious

Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.

Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.

The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.

If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.

This is an exciting time for our client, and they have an ambitious new organisational strategy. They are looking for an 'Enablement support worker' to play a pivotal role in supporting people with sight loss to remain independent in their homes, by providing high quality assessments and overseeing support delivered by multi-disciplinary teams. 

The Enablement support worker will also support service users to build on their existing skills, and develop valuable life skills through delivery of a range of courses. The required approach is strengths-based, individual to each person they support, and will involve working closely with the friends and family of their service users to achieve the best possible outcomes.
 
Key responsibilities

- Conduct home assessments for the people they support in a 1-to-1 capacity, followed by six monthly or twelve monthly reviews.
- Deliver support within community based settings across the city.
- Deliver Life Skills Education Courses and Technology Skills Courses.
- Support their enablement contract with defined KPIs and outcomes, and provide ongoing monitoring and impact reporting.
- Build and manage relationships with external partners and local authority referrals to meet project outcomes and ensure service standards.
- Refer those who require additional support to external partners and the Low Vision team.
- Keep up to date with relevant legislation and best practice.
- Provide and support a comprehensive training program for Enablement volunteer champions and other supporting volunteers. Assist in supervising and promoting development of volunteers, ensuring they work in line with best practice and organisational policies.

The ideal candidate: 

- Organised individual, capable of managing a complex and varied workload within a busy environment.
- The ability to motivate and engage with a variety of people in varied settings will be a significant advantage. 
- Creative person with a “can do” attitude
- High level of interpersonal skills necessary with an ability to establish and sustain trust.
- A team player passionate about developing services that make lives better.
- A positive, outgoing and confident approach, and well versed in identifying risk, understanding and responding to the differential impact that stigma, inequality and discrimination can have on communities and groups. 

Skills, knowledge and experience:

- Experience of undertaking assessments and developing support plans in line with identified needs. 
- An understanding of person-centered principles, and the ability to implement person-centered practices into the day to day role.
- Experience and the ability to confidently present in group settings.
- An understanding of how to provide quality support to people with sight loss or a disability.
- Experience of leading, managing and supervising volunteers.
- An understanding of a CRM system such as Charity Log.
- Understanding of support services provided by the third sector and other organisations in Birmingham.
- Up-to-date knowledge of legislative frameworks and key issues relevant to the post.
- Level 2/3 in Health & Social care.
- Minimum of 5 GCSES (A*-C/9-4).

Benefits:

- 28 days leave per year including bank holidays, plus additional concessionary days.
- Robust pension scheme options
- Life assurance worth 4x annual salary
- Subsidised lunch
- Employee Assistance Programme
- Access to employee discounts via Blue Light Card

REF-216 907

Are you an Individual Giving Officer looking for the next step in your career? We’re working with a leading health charity on their Senior Individual Giving Officer role which could be the perfect fit for you. The Senior Individual Giving Officer role will focus on supporting the organisation’s journey of growth and development. You will be responsible for supporting their individual giving programme, ensuring that income targets are met and activity is evaluated to drive improvement.
You will deliver campaigns across digital, mail and phone, evaluating performance and supporting the Individual Giving and Insight Manager with the testing and implementation of new fundraising activities.
To be successful as Senior Individual Giving Officer, you will need proven experience in:

• Managing direct marketing campaigns within a charity environment, including monitoring and meeting targets.
• Reporting on and evaluating campaigns to identify areas for growth and development.
• Working collaboratively with multiple internal and external stakeholders to deliver a project.

Salary: £31,000-£35,000
Contract: Full-time Permanent 
Location: Hybrid – minimum 1 day in Islington office 
Deadline: 1^st October
1^st interviews: Rolling

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 
 

The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.

The Direct Marketing Manager, Retention will:

• Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
• Lead on the production of retention and reporting back materials for individual and community supporters,
• Manage the development and maintenance of specific supporter journeys,
• Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.

Key responsibilities include:

Strategy and Planning

• Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
• Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
• Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
• Build an improved supporter journey strategy for new, repeat, and lapsed donors.
• Lead, design, and monitor the collection of audience insight during appeals.

Fundraising

• Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
• Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
• Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.

Networking and building relationships

• Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
• Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.

 

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.

Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.

Key responsibilities:

Communication and Collaboration

• Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
• Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
• As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
• Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).

Analysis and Reporting

• Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
• Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
• Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
• Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
• Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.

 Management and Leadership

• Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
• Deputise for the Director of Humanitarian Programmes and Accountabilit
• Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
• Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
• As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
• Manage service providers as required.

If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.

How to apply

Please apply with your anonymised CV & cover letter.

We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, you confirm understanding of, and consent, to these recruitment procedures.