Jobs

Team: Lifeline

Location: Hybrid, covering the East and West Midlands region with extensive, daily driving

Work pattern: 35 hours per week, Monday to Friday 9am-5pm

Salary: Up to £26,796.25 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Lifeline Caseworker:

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• the team consists of a National Lifeline Manager, Lifeline Manager, Lifeline Caseworkers and the wider Lifeline team across the UK

What we’re looking for in our Lifeline Caseworker:

• good all-round experience of performing administrative duties in a busy service
• previous professional experience giving pet care advice
• previous experience in a public facing role
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, clean, manual UK driving licence and experience of driving as part of a previous role
• good working knowledge of Microsoft Office
• experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 16 February 2025

Virtual interview date: w/c 24 February 2025 TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form

2. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Role Overview:

The Talent Set are delighted to be working with a respected charity to recruit a Senior Philanthropy Officer to join their fundraising team. In this role, you will focus on managing and growing relationships with high-net-worth individuals, as well as engaging both new and existing supporters.

You will collaborate closely with the Senior Philanthropy Manager to coordinate key fundraising events and drive the success of the charity's philanthropic initiatives. This is an exciting opportunity to make a meaningful impact within a dynamic, purpose-driven organisation.

Key Responsibilities:

• Proactively engage with new donor prospects and support the expansion of the Patron Programme.
• Conduct targeted research and outreach efforts to identify and engage new supporters.
• Organise exclusive engagement events to foster relationships with key donors.
• Deliver tailored stewardship to maintain and develop ongoing supporter relationships.
• Manage a portfolio of high-net-worth supporters, focusing on bespoke engagement strategies.
• Ensure timely and personalised stewardship for each supporter, maintaining up-to-date records and communications.
• Coordinate events such as intimate dinners or awareness-focused gatherings for major donors.
• Provide key support in organising major fundraising events, including annual dinners and other high-profile initiatives.
• Collaborate with the team to develop tailored proposals and provide regular updates to supporters.
• Work closely with other teams within Fundraising & Marketing to deliver collaborative projects and events.
• Be flexible in supporting event-based work, including evening or weekend commitments when necessary.

Person Specification:

• Proven experience in a similar philanthropy or fundraising role.
• Demonstrated success in building and maintaining effective relationships with supporters.
• Strong project or event management experience.
• Knowledge of philanthropy fundraising, with a focus on high-net-worth individuals.
• Excellent relationship-building skills, particularly with major donors.
• Proven ability to manage multiple projects, meet deadlines, and achieve targets.
• Strong written, verbal, and digital communication skills, with experience using databases like Raiser's Edge.
• Collaborative, adaptable, and team-oriented, with a willingness to work flexibly.
• A proactive approach to continuous learning and professional development.

What’s on Offer:

• A hybrid working pattern with just 2 days per-week in the organisation’s North London office.
• A competitive salary of £34,000 to £38,000 for the successful candidate.
• An exciting permanent role within a fantastic and progressive organisation that offers lots of development and growth opportunities.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

TPP are recruiting a dynamic Events and Administration Coordinator on behalf of our client, a well-established professional body.

Offering an average hybrid of 1 day a week in the office. Excellent additional benefits, including generous pension, closed over Christmas period and more!

Do you hold excellent organisational and planning skills, with the ability to multitask and prioritise? Are you used to engaging with multiple stakeholders externally and internally at multiple levels? Are you a detail-oriented professional who excels in a dynamic environment? Can you provide demonstrable experience supporting a range of event?

Benefits:

• Pension scheme with employer contribution up to 10%
• 25 days' holiday per annum plus bank holidays and days off between Christmas and New Year
• Flexible working
• Employee assistance programme
• Wellbeing support
• Life assurance
• Income protection
• Funded social activities
• Discounts platform

The Role:
As the Events Coordinator, you'll play a vital role in supporting the delivery of events and projects. You'll manage key administrative and logistical tasks, ensuring the smooth delivery of webinars, awards, and other professional development activities. You'll also spend a large portion of the role working closely with a variety of internal and external stakeholders, bringing high-quality experiences to life.

Main responsibilities:

Professional Development Support:

• Coordinate and prepare newsletters and social media content.
• Gather feedback, monitor performance data, and manage consent for event recordings.

Event Coordination:

• Support judging panels and logistics for major awards events.
• Liaise with speakers, sponsors, and delegates for webinars and live events.
• Respond to delegate queries and manage inboxes.

Volunteer and Network Support:

• Train volunteers on systems and processes to promote and deliver network events.
• Coordinate post-event recordings for upload to learning platforms.

Additional Event Support:

• Organise logistics for roundtables, council meetings, and other events as required.

 
Essential requirements:

• Strong organisational and multitasking skills.
• Able to prioritise and meet deadlines.
• Experience managing diaries and liaising with stakeholders at all levels.
• Proactive, friendly attitude and excellent relationship-building abilities.
• Demonstrable events support experience

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Charity People is looking for someone from underrepresented groups to become a chair of our external EDI Committee and use their lived experience to inform Charity People's policies and practices, helping us to improve equity, diversity and inclusivity internally and more widely in the charity sector.

About Charity People 

Founded in 1990 with support from The Prince's Trust, Charity People has dedicated three decades to transforming the non-profit sector into an appealing workplace, attracting exceptional talent, and facilitating effective non-profit sector recruitment. In late 2023, we transitioned to becoming wholly employee owned. All of our staff have become partners and share the responsibility for the success of the organisation.

Charity People is committed to maintaining an inclusive, supportive, prosperous, and fun workplace. We are passionate about supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. Diversity recruitment efforts are crucial, particularly at the executive level, where minoritised groups are underrepresented. Our success depends on individuals who share our passion for making a difference and building a business dedicated to the relentless pursuit of that ideal. 

About you

We're looking for a lived experience chair who is a job seeker or involved in recruitment in the charity sector, particularly projects for underrepresented groups.

You might identify as Black, Asian, disabled, a non-graduate, LGBTQ+, older or any other group underrepresented in the charity sector.

You might work in recruitment and have experience of or specialise in recruiting from underrepresented groups.

The role

We are looking for an experienced advisor to join our Equity, Diversity and Inclusion Committee as Chair of our external EDI Committee. The advisor will help to shape our recruitment practices and processes to make them more inclusive. Together, we will explore the issues to reach a shared understanding of them and develop improved processes to trial.

There will be a minimum of four two-hour sessions each year. Advisors have a term of 3 years, with the option to complete a maximum of 2 terms. The Advisor will be paid £120 for each two-hour session. All sessions will be either in person in our London Bridge office or via Teams. Travel expenses up to approximately £25 per session for London-based committee members will be reimbursed, and we are open to discussion about travel costs for regional committee members.

How to apply

To apply for the role of Lived Experience chair, please send us an application covering the below questions:

1. Why would you like to be involved in this committee?

2. Do you have personal experience of job searching and recruitment? How will you bring these experiences to the role? You can disclose as much or as little information as you feel comfortable with.

3. What current experiences can help you contribute as the chair of the group? For example:

• Experience of doing Lived Experience/Co-Production work within the charity sector or experience of chairing committee meetings or Employee Resource Groups?

• Influencing organisations, participating in relation to minority groups needs or recruitment

• Actively involved in recruiting minority groups

4. What other qualities, skills or knowledge would you bring that could help change the way charities may recruit for certain roles?

Please include your name, telephone number and email address. Please do also let us know if you require any reasonable adjustments for the application or interview process.

Deadline: 9am Monday 3rd March
Interviews will take place in March, dates TBC.

Here are two options for sending us your application:

• Email Recruitment at Charity People a Word document using a maximum of 2 A4 pages answering the above questions. We do not accept applications longer than this. Please do also let us know if you require any reasonable adjustments for the application or interview process.

• Email Recruitment at Charity People a link to a YouTube or Vimeo video you have uploaded of yourself answering the above questions with or without image. Please note that only these two platforms are accepted. Please check your privacy settings and make sure to share passwords or private links so we can view your video. Please ensure your video is 3-5 minutes long. We do not accept videos longer than 5 minutes.

We cannot accept applications which are a combination of video, audio and a written document. You should only use one medium to submit your application.

Charity People is an equal opportunity employer and actively promotes equity, diversity, and inclusion. We match our needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results.

We seek a proactive and collaborative communications professional to provide impactful information and communications for EU citizens and Ukrainians, for our supporters and donors, and for the wider public. With excellent writing, creative and technical skills you will carry out a range of responsibilities to boost our charity's mission. You will raise the authentic voices of people seeking a home in the UK who are affected by Brexit and by the war in Ukraine and celebrate their contributions to our society.

Please submit a cover letter with your CV, explaining how your own unique experience and background meet the person specification. 

We are recruiting an experienced Housekeeper to ensure the smooth running of the community house, based in Salford, for the safety and wellbeing of the community of active, retired Religious Sisters who reside there.Katherine House is a new 8-bed community residence for FCJ Sisters, a Catholic Religious Congregation, on an already established FCJ site.  The house has 4 floors which can be accessed by stairs, a chair lift and a lift.  Hours are16-20hrs per week (Mon-Fri as negotiated) and rate of pay is £14.18 per hour.  The Housekeeper will report to Mrs Margaret Nolan, Financial and Business Operations Manager.

Applications for this position must be by completed application form submitted to us via our website.  An application form can be downloaded from our website. We will only accept completed application forms for this position.  CVs will not be considered and please do not contact the house directly. 

Closing date for applications: 9am Friday 14th February 2025.

 Interview dates: Friday 28th February and Saturday 1st March 2025.

Main duties and responsibilities:

The main role of the Housekeeper is to take responsibility for promoting and enabling an environment and a day-to-day working schedule, which provides the Sisters with a range of support, meeting both individual and community needs.

 Cleaning:

• Clean weekly the communal areas on all floors and then bedroom/bathroom areas (when needed).
• Ensure all kitchen bins are emptied and cleaned regularly, recycling rubbish as much as possible.
• Ensure that spare bedrooms are cleaned and prepared when visitors are expected, and that they are cleaned and beds remade after a visit. 
•  Assisting Sisters with the cleaning of their rooms by request.

Meals:

• Meal preparation and cooking as requested – Sisters will be able to do some cooking themselves, but some meal preparation and batch cooking might be needed. Menu chosen by housekeeper in consultation with Sisters.
• Undertake weekly online food ordering. Shop for additional food items and supplies required by the Sisters during the week which may have been missed from the weekly online food order.
• If there is a large group for dinner (such as for funerals or jubilee celebrations), help with hospitality and catering as required.

Support for Sisters:

• Assist Sisters who request assistance with making and changing their beds and helping them with washing of clothes and bed linen as requested.
• Welcome visitors, providing refreshments and attend to all of those who call.

House Maintenance and Administration:

• Be the main contact person to work with the Facility Services Company to ensure regular maintenance checks are carried out on all mechanical and electrical equipment, including checks for legionella testing, emergency lighting, fire doors, smoke detectors and fire alarms.
• Perform some weekly/monthly/quarterly checks that are not done by external contractors.  These will include: legionella temperature testing, emergency lights, fire doors, smoke detectors and fire alarms.   Instruction will be given.
• Liaise with gardener and tree surgeon regarding outdoor spaces.
• Create and maintain effective record keeping and filing systems (electronic and paper) for maintenance.

Training:

• Attend necessary training to ensure compliance with current safeguarding, health and safety and food standards legislation and guidance.

The main essentials of this job are described in this document.  It is a guide to the standards required and outlines the most important duties presently needed which may vary from time to time.

Person Specification:

Required:

• Enhanced criminal records check.
• Experience of keeping accurate records.
• Availability for onsite attendance Monday to Friday approx. 16-20 hours per week (as negotiated).
• Knowledge and experience of working within food hygiene regulations.
• Experience of dealing with health and safety and maintenance contracts.
• Experience of having worked in an elderly care setting.

Desirable

• Adult social care qualifications
• Experience of meal preparation for 6+ people (incl vegetarian food)

Join the KFC Youth Foundation as an Employability Programme Co-Ordinator and make a real difference in the lives of young people! Our mission is to empower young people in the UK to fulfil their potential by providing safe spaces, unlocking talent, building life skills, and offering mentoring to help them build a positive future.

As the key link between local youth organisations, KFC restaurants, and other work experience providers, you'll oversee our flagship employability programme, Hatch. This programme provides employability learning and paid work experience placements for young people aged 16-25 who are not in education, training, or employment, or are at risk of being so. You'll ensure a seamless and impactful experience for all, helping to build their confidence and skills to get their first job.

Apply now and be part of a team that's dedicated to empowering the next generation!

We're looking for 5 kind, compassionate and resilient Floating Support Workers to join our Young People service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.

- Supporting customers to set personalised goals in the form of a Support Plan.

- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.

- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.

- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.

- Assisting in the recording and reporting of customer incidents.

- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationships

- With key customers (end service users)

- Within team and organisation

- With external partners and agencies
Organisation

- Planning and organising workload

- Awareness of policies and procedures

- Time and resource management
Team membership

- Promote team ethos and values

- Positive contribution to team environment

- Personal development in team context
Results Orientation

- Assist customers to achieve Support Plan goals

- Achievement of local business objectives

- Financial awareness

In submitting your CV/ Application (dependant on the job you have applied for), consider what indicators you would expect to see under the three headings within each competency quadrant and demonstrate how you meet them.
Personal Attributes

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

Job Title: Quality Improvement and Research Administrator

Reports to: Quality Improvement Manager

Line reports: N/A

Contract terms: Permanent 35 hours per week 

Salary: £28,895

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The post holder will provide administrative support across several key functions of the department, focusing mainly on clinical job description approval and sourcing of volunteers to attend appointment panels across the UK (Advisory Appointments Committee), quality improvement initiatives, and committee administration.

Main responsibilities

 AACs and Job Planning

• Responsibility for administration of the College’s Advisory Appointments Committee and ophthalmologist job planning advice service and Coordinating volunteers to attend Advisory Appointment Committees (AACs)
• Administering the approval process for UK ophthalmologist job descriptions (c. 200 a year), assigning work to relevant Council Representatives and supervision of the progress of approvals to meet the average 3 week turn around
• Providing general advice and guidance to stakeholders on job descriptions in accordance with the agreed job description guidance
• Department document management and archiving including documents on the RCOphth website, managing document status spreadsheet used by department team and comms team

Quality Improvement (QI)

• Support the QI Manager and QI Coordinator in the delivery of the College’s QI workstreams
• Provided administrative support for the delivery of the RCOphth Review Service
• Support the coproduction of guidance documents with members e.g. scheduling meetings, proofreading and formatting documents
• In conjunction with the QI team, support delivery of the National Ophthalmology Database audits by answering queries, administration of the sign-up process for participating centres and invoicing process

Departmental Administration

• Providing support to other members of the team as and when required including responding to queries
• Liaison with other College Departments to ensure members and other stakeholders’ experience of any interactions with the College is proactive, positive, and efficient
• Work with the colleagues to make full use of the Contact Relationship Management system’s functionality to support achievement of the College strategic plan
• Administering department committees e.g. appointments for chairs and committee members, scheduling meetings, agenda setting, minute taking and following up on actions
• Assisting with other administrative process to support the work of the department team including Database administration including data entry and reporting

Other

• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person Specification

 Criteria

Knowledge, Qualifications and Experience

• Previous administrative experience in a similar role
• Knowledge and experience of Microsoft applications, including Word, Excel, Outlook and PowerPoint
• Understands the importance of accurate and timely data entry

Skills and Abilities

• Committed to providing excellent customer service
• Excellent interpersonal skills, the ability to build rapport and work effectively with staff and stakeholders
• Ability to identify issues and solve problems logically
• Excellent written and communication skills
• Ability to contribute new ideas and suggest improvements to ways of working
• Ability to work on own initiative and meet strict deadlines
• Respects and cooperates with colleagues, working effectively with other departments when needed

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

• The post holder may occasionally be required to work some evenings and work away from home in the UK

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• 1 day of paid leave to move house
• Enhanced parental leave

Planning for your future:

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your CV (maximum 2-pages) and a covering letter (maximum 1 page). The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston on Thursday 6th March. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is Wednesday 26th February.

We currently have a vacancy for a full-time and permanent Office Administrator. This role involves working on the reception, making bookings, responding to enquiries, dealing with customers and supporting the ministers. The Office Administrator will provide a warm welcome to all visitors to Hinde Street Methodist Church and be part of a small and friendly team. The role is largely administrative but there will be opportunities in digital communications, marketing and community engagement.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

Hybrid working with regular travel to our London Bridge Office

What the job involves

The Policy and Health Influencing teams are responsible for using clinical data and evidence to shape what the organisation thinks and to develop solutions that drive change for men with and at risk of prostate cancer. This means working with clinicians, patients and stakeholders to interpret the latest changes in prostate cancer research, care, support and treatment which will help shape our strategic direction and activities.

As the Health Improvement Coordinator, you're key to supporting these teams. You'll have a varied and far-reaching portfolio of work and sometimes arranging important stakeholder events and meetings ensuring we're hearing from people who've been through prostate cancer themselves. You'll also help share our work on social media and capturing the outcomes of our external engagement.

In this role you’ll assist us in keeping track of and evaluating our progress in line with our organisational strategy, as well as keeping an eye on trends in the wider cancer and health landscape and reporting on them. Plus, you'll handle budget matters and make sure we have effective budget monitoring mechanisms in place.

What we want from you

We’re looking for a Coordinator who is highly organised, an effective communicator and know how to adapt and effectively prioritise your time. You’ll have excellent coordination skills and can organise others too (especially teams which are based across the UK) and have experience of creating and updating forward planners, project schedules and streamlining team processes. You’ll be able to comfortably engage with senior managers and a breadth of external senior level stakeholders. Regularly taking the initiative to drive improvements so that the teams you support can operate efficiently.

With skills in collecting and utilising data to monitor, trend, and report on activity, you're proactive in acting on the results. You’ll have some experience or interest in working in the health or volunteer sector. You’re also quick to learn and capable at picking up new systems including those for budget management and products’ fulfilment.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Ally's to Black communities. We will achieve this by advocating and working alongside those communities to promote change. We're also working to be Ally's to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 16th February 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 24th February 2025.

Job Purpose: 

Reporting to the Business and Governance Manager and working closely with colleagues across the Foundation, the Operations Assistant is a vital role in the efficient functioning of The Royal Foundation as well as fostering a positive work environment. 

Role description and core responsibilities 

The Operations Assistant plays a key role in the Foundation supporting a busy office, as well as providing hands on support to IT function. 

This role goes beyond simply checking off tasks - It is about being confident, approachable, and unafraid to speak up when needed (yes, even with a lighthearted “Hey! Who left their mug in the sink?”).

Office Administration 

• Act as first point of contact for general operational enquiries

• Manage post, deliveries and couriers for the Foundation 

• Ensure that the office facilities are maintained to the highest of standards and any issues identified are escalated promptly and resolved 

• Responsible for ensuring office supplies are maintained and ordered as required 

• Responsible for reporting and following up with all office faults/issues to the Facilities Management Helpdesk 

• Support office health and safety, including undertaking first aid and fire warden training 

• Support Director of Finance and Operations and the Finance team with occasional ad hoc administration tasks as required 

• Other general administrative support as required 

IT Support 

• Liaise with outsourced IT Support for devices setup for new and existing users 

• Manage mobile phones for the Foundation

• Manage IT equipment (including Photocopier contract, AV Equipment) at the office and raise any faults with the relevant stakeholder 

• Support the Business and Governance Manager with any other IT management as required 

• Support Salesforce CRM Administrator with basic Salesforce administrative tasks

• Assist in the coordination of daily operational tasks and processes 

• Maintain accurate records and ensure timely processing of orders, invoices, and inventory management 

• Liaise with internal teams, suppliers, and customers to ensure smooth communication and operations 

Relevant knowledge, experience and personal qualities  

Knowledge & experience:  

• Significant office administration experience ideally with broader experience in at facilities management and IT

• Demonstrable experience dealing with stakeholders at all levels 

• Strong IT skills are essential, particularly with Microsoft Office 365, Windows, macOS

• Salesforce CRM experience is desirable. 

• Interest in environmental sustainability 

• Charity sector experience

Personal qualities:  

• A team player, flexible and able to respond positively to an ever-changing environment, prioritising work effectively 

• Attention to detail with the ability to maintain an excellent level of accuracy

• Highly organised and able to help organise those around them 

• A people person, able to work closely with multiple stakeholders 

• Excellent communication and interpersonal skills 

• Willingness to learn and develop new skills

• Self-starter and independent thinker; able to solve problems and instigate solutions. 

• Shows initiative and takes responsibility for own workload 

• Absolute discretion in dealing with sensitive and confidential matters 

Our Company & Culture:

The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships.  We therefore welcome and encourage job applications from people of all backgrounds.

If you have the relevant skills and enthusiasm for the role, then we want to hear from you. 

Please send your CV and a one-page covering letter explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.

• Salary:  £30,000 pa.
• Location: Central London office three days a week, with flexibility to work remotely the remaining two days
• Contract type: Permanent 
• Holiday: 25 days per annum
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching

Contract: 12 month fixed-term contract (paternal leave cover)

Hours: 21 hours per week, Monday to Friday. The successful candidate will need to work 7 hours on a Friday, but there is flexibility around the other working days.

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT 

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.  

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.  

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16 February 2025 at 23:50

Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094