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Closing in 2 days
Age UK East London, London (Hybrid)
£31,930 - £35,020 per year
Seeking an experienced enthusiastic individual to join Age UK East London as a Helpline Advisor - Tower Hamlets Connect
Posted 1 week ago
Closing in 2 days
MCR Pathways, Woking, Surrey (Hybrid)
£30,000 - £35,000 per year
We are looking for a Volunteer Recruitment Manager, based in Surrey, to recruit volunteer mentors.
Posted 1 week ago
International Lawyers Project, London (Hybrid)
£30,000 per year depending on experience and location, pro rated for part time
Law graduate / junior lawyer sought with experience in environmental law, economic justice and/or international development.
Posted 1 week ago Quick Apply
Closing tomorrow
Ambitious about Autism, N10, London (Hybrid)
£46,857 - £55,934 per year (depending on skills and experience)
Posted 1 week ago
Closing tomorrow
Royal Botanic Gardens, Kew, Kew, Greater London (Hybrid)
£50,000 - £55,000 (pro rata)
The post-holder will lead on the development and delivery of a major donor giving group around Kew’s Palm House restoration project
Posted 1 week ago
Closing tomorrow
Coin Street Community Builders Ltd., Waterloo (On-site)
£13,676 per year
Posted 1 week ago
Closing in 2 days
Herts Young Homeless Group, Hatfield (Hybrid)
£32,000 - £35,000 per year
We have a great opportunity for a highly organized individual who can support our CEO and the charity’s leadership team!
Posted 1 week ago
Disability Advice Services Lambeth, London (Hybrid)
£34,100 Full time salary (pro rata for part-time)
Are you passionate about using your lived experience to improve the employment opportunities for Black Disabled people?
Posted 1 week ago
Closing in 2 days
FareShare, London (Hybrid)
£39,414 - £41,488 per year
Posted 1 week ago
Closing in 2 days
The UK Committee for UNICEF (UNICEF UK), London (Hybrid)
Circa £52,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our ICT Applications Manager.
Posted 1 week ago
Closing in 2 days
Independent Age, London (On-site)
£83,423 per annum, increasing to £85,733 after 6 months and £88,017 after 12 months
As Director of Policy and Influencing, you will lead our engagement work to raise our profile, grow our influence and increase our impact.
Posted 1 week ago
Closing in 2 days
Clean Air Fund, London (On-site)
UK £77,280 - £91,769 gross per annum, Ghana GHS 614,995 - GHS 788,916 gross per annum, India INR 5,871,500 - INR 7,542,875 gross per annum, South Africa ZAR 1,890,00- ZAR 1,968,750 gross per annum
Posted 1 week ago
Closing tomorrow
LMK - Let Me Know, Camden Town (Hybrid)
£35,000 p.a. pro rata (£21,000)
LMK is an education charity working with young people to prevent relationship abuse, domestic violence and sexual assault.
Posted 1 week ago
Closing in 3 days
Place2Be, London (Hybrid)
£46,876 per year
Posted 1 week ago
Page 40 of 87
London, Greater London (Hybrid) 18.43 miles
£31,930 - £35,020 per year
Full-time
Permanent
Job description

Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.

Job description

Job Purpose

• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.

• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.

• To act as a first point of contact for Tower Hamlets residents and professionals.

• To ensure accurate and timely case records are maintained to support ongoing service improvement.

• To ensure all referrals to health or social care are appropriate.

Key Tasks

• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email

. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.

• To provide information and advice to residents on local services to support prevention and promote independence.

• To actively promote use of the digital portal and signpost to digital support services where appropriate.

• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.

General

• To meet regularly with line manager for support, supervision, and appraisal.

• To attend team meetings required.

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Helpline Team Leader.

Posted by
Age UK East London View profile Company size Size: 51 - 100
Refreshed on: 29 June 2024
Closing date: 08 July 2024 at 23:59
Tags: Advice / Information,Social Care / Development

The client requests no contact from agencies or media sales.