Jobs in Solihull
Whether it’s protecting the public or increasing access to justice, consumers are at the heart of all our work. The impacts of new technology, changing consumer expectations and questions about the sustainability of current consumer protections are some of the key issues we are grappling with.
To further our work in this important area, we have recently established a new Consumer Policy team. We now have an exciting opportunity for a Consumer Policy Manager, who is passionate about consumer issues and skilled in policy making, to join us and make a meaningful impact in a new role.
Coming into this role, you will raise the profile of consumer policy within the SRA - and the SRA’s profile within the consumer policy space. Internally, you will be working closely with policy and operational colleagues to make sure that the impact on the consumer is considered in our policy development and our actions as regulator. There will also be an increased focus on understanding and explaining the impact of our work on consumers, and highlighting how we ensure that our actions have considered that impact to ensure that they are in the public interest. Externally, you will be engaging and building strong relationships with consumer groups and stakeholders to capture a broad and deep understanding about consumers of legal services.
You will use policy, analytical, and strong project management skills to lead policy development on consumer issues. You will ensure that the importance of an evidence base and the values of equality, diversity and inclusion thread throughout.
A member of the SRA’s leadership team, you will promote the SRA’s culture, values, policies and ways of working to large numbers of internal colleagues.
To find out more, see the Role Profile attached to the advert on our website.
What’s in it for you
Play a central role in understanding and promoting the perspective of the consumer across all of our policy work
Showcase your communication and stakeholder management skills - represent the SRA across a range of stakeholder groups
Enjoy an environment that values equality, diversity and inclusion
What we are looking for
Good understanding of consumer policy issues
Evidence of ability to develop strong relationships with external stakeholders, particularly consumers, consumer representatives, policy makers, think tanks or third sector organisations
Experience of policy development work in a similar or related environment; with good policy making skills, including analysing issues, identifying options, developing consultations, implementing and evaluating the impact of policies
Experience of using robust project management techniques to deliver and implement policy
Confident and clear communicator, both written and verbal.
Useful and additional information
There is a full role profile attached to the bottom of this advert on our website.
We welcome applicants who may be looking to achieve a balance between their personal and professional life. This is a full-time role working 35 hours per week, however we are happy to talk about flexible working. If you have any questions that aren’t in this advert or on our website, please contact us .
This is a hybrid role. You will work at least two days in the office, and from home for the rest of the week. This role can be based from any of our offices in Birmingham, Cardiff or London; travel will be required on occasion to other offices from which you are based, or for meetings with stakeholders or attendance at events. The salary for this role is £58,466, with additional London weighting of 10% where applicable.
Vacancy closing date: 15/07/2024, 09:00
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide; coordinating a tailored package of support to service users and their families?
Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)?
If yes, then we'd love to hear from you; we have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be based in West Midlands also covering the Warwickshire area working 37.5 hours a week.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.
The role of Homicide Caseworker is varied, demanding and rewarding; no two days are the same and you will thrive on this challenge. You will need to be extremely organised and able work independently and as well as being a pro-active, supportive member of a team open to developing your personal resilience.
You will work closely with the Major Crime Police Units, Senior Investigators and Family Liaison Officers, you will provide a pivotal role to support clients through the Criminal Justice System. You will provide support to families by phone and Zoom when their usual Homicide Caseworker is unavailable. You will complete needs assessments, and will coordinate and deliver a tailored package of support alongside our commissioned providers and other key stakeholders.
You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.
As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
This role is part of our remote working team and so you will be home-based, however you will need to be able to travel to work meetings and to attend training as required.
You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- A successful track record of building effective working relationships across internal and external stakeholders
- A full driving license and transport.
- Please see attached Job Description and Person Specification for further details.
About Us:
- Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
- Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
- Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
- As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
- If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
- To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
- We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
This is an exciting opportunity to join the Ancient Tree Forum, a charity whose vision is for the UK’s ancient and other veteran trees, their wildlife, and their heritage and cultural values to be safeguarded now and in the future.
We are recruiting a Finance Officer to undertake all operational finance activities and tasks in our small, friendly and flexible environmental charity.
The ideal candidate will: perform all finance tasks for a small busy organisation, support the Operations Manager with preparation for reporting to funders, governance meetings and the annual reporting cycle and liaise with a wide range of people by email and phone in a professional manner.
The successful applicant will be able to work well in a small team, demonstrate personal resilience, a flexible approach to work, have a commitment to ongoing personal finance development and a commitment to diversity.
The post is offered at 12 hours per week, working from home and involves very occasional travel, on a permanent contract subject to completing the probation period. The basic leave entitlement is 25 days plus public / bank holidays (pro rata).
Please note: we can only employ people currently resident in the UK.
To apply
Please see our website for the job description, application form and equalities monitoring form.
The closing date for applications is midnight on Monday 15th July 2024.
Interviews will be on Wednesday 31st July by Zoom.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Experience Lead
We are looking for an enthusiastic and motivated individual to join the digital marketing team.
This is a home based role and applications from individuals who are seeking flexible working options are welcomed.
Position: CE313 Digital Experience Lead
Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £46,800 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term contract for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 14 July 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Digital Marketing, the Digital Experience Lead will help to make a mark on the transformation and future proofing of all Stroke Association websites and microsites whilst helping the digital marketing team to maximise income, supporter recruitment and retention too.
Key responsibilities include:
· Ensure a consistent user experience across all sites.
· Work with the in-house website manager, UX manager, SEO, Content, agency as well as design and development teams to embed our brand and digital guidelines
· Set the standard for website journeys through UX, content production, SEO and website management.
· Support our website experience managers to edit and approve submitted website designs and content within an SLA.
· Be responsible for website governance
· Champion Search Engine Optimisation (SEO) ensuring our website content follows best practise and considers our Search Engine results pages (SERPs) position.
· Provide guidance and technical support to help internal users make the most of existing digital platforms and adopt changes to digital solutions and processes.
· Bring together and manage the optimisation of all sites including our main website and third party microsites
· Lead on the organisation’s analytical and tracking tools
· Lead on the development of digital partnerships
· Line management of your allocated team members
· Set standards for design, development and delivery of digital products and services
About You
You will have experience of:
· Advising on the effective strategic development and utilisation of digital products for marketing and communications.
· Development, delivery and management of digital products and strategies which support organisational goals and objectives.
· Actively championing continuous improvement and data-informed
· Decision making, test-and-learn.
· Successfully developing digital strategies which support organisational objectives and increase traffic and revenues.
· Line management and cross-functional, multi-disciplinary teamwork.
This role requires some travel for team away days.
To fulfil the role, you must be resident in the UK and have the right to work in the UK
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you a commications officer looking for your next challenge?
Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. We are looking for a Communications Officer to increase our public profile and support our digital marketing and communications.
Respect supports frontline organisations across the UK, so that together we can end domestic abuse.
Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice; we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen.
Respect are recruiting for a Communications Officer that sits within our Influence function. Respect has seen rapid growth over the last few years, our staff team runs a range of projects and core activities and have ambitious plans for further growth and influence. The Communications Officer role is focused on supporting Respect’s communications across our projects and externally and is based within the Influence team.
With a General Election taking place on 4 July we are lined up to influence the incoming government. Respect’s manifesto Stopping Domestic Abuse sets out our asks and we are pleased to note the commitments in the Labour manifesto which states: “For too long, violence against women and girls has been ignored. Our landmark mission to halve violence against women and girls in a decade will require a national effort. We will use every government tool available to target perpetrators and address the root causes of abuse and violence”.
I hope that you will be interested in joining us at an exciting time to help deliver our strategy Stopping the Harm, and create a world where everyone is free from domestic abuse.
We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups on our staff team:
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Black and minoritised people
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Disabled people
We always welcome and support applications from those who have personal experience of domestic abuse.
For further information please visit our website.
Harris Hill is working with an arts based charity, who in turn are looking to recruit a freelance Fundraising Consultant for 6 months, 3 days per week on a remote basis.
Scope:
To grow the charity’s fundraising ambitions and meet annual and long-term fundraising targets
To make new connections, new alliances and spread the ambitions of the charity, in order to meet the annual fundraising targets which provide unrestricted funding for the core activities of the Foundation.
Duties:
Lead on the growing relationship portfolio of Funders and Benefactors
Act as the first point of contact for the organisations Funders and Benefactors
Contribute to efficiency and effectiveness of the charity Structure/Governance in line with Trustee Meetings.
Contribute to the annual planning and reporting process, providing regular updates of progress against objectives
Lead, attend and assist with events and meetings with support as appropriate
Act as an Ambassador for the organisation.
Help develop mid-long term Funding Strategy that provides economic sustainability for the Charity for the next 5 years
Build strong relationships with a portfolio of new prospects and pipelines.
This role will ideally have you invoice the client directly for your time, so possible OUTSIDE IR35 available. Please talk to us if you would like to learn more about this opportunity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Known internally as My Recovery Platform Executive
Contract Type: 12 months fixed term
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a My Recovery Platform Executive to join our team.
Please see below for more information on what just might be your future role.
About The Role
My Recovery is a platform that provides our beneficiaries with a single source to access Recovery support tools.
The post holder will manage the day to day delivery and co-ordination of our My Recovery platform ensuring content planning, programming and commissioning to deliver an engaging and effective experience for users both existing and new beneficiaries.
Deliver product enhancements & developments for My Recovery, liaising with Eclipse platform team sand external agencies/providers (Giant, OLM & JustGo)
Support the evaluation on going (both Analytics and user research)
Manage the user experience, leading improvements across the platform to deliver the best journeys and engagement including all platform content.
Support the reporting up to Recovery leadership, Exec & Trustees
About You
We are looking for someone with the following skills:
- At least 1 years’ experience of digital product management
- Fully responsible for running and managing content creation plan
- Able to report on all key web and users metrics and propose improvements to achieve. Experienced with Google Analytics.
- Experience sourcing user feedback on digital products, and then how to use this insight to improve experience
- Demonstrable and Exceptional project management skills – a real starter finisher used to getting the most out of internal teams and external agencies.
- Good understanding of website UX
Please see the job description for more details about the role.
The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role that involves representing the Trussell Trust on policy and public affairs in the region/nation, the leadership of a dynamic team of area managers that supports the network of food banks in the region/nation to deliver emergency food, and the coordination of projects and partnerships to support the food banks in our network to reduce the need for their services locally.
Role responsibilities
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Strategic Leadership: Manage the delivery in the region/nation of food bank operations and key strategic projects that are part of the Trussell Trust’s five-year strategy to end the need for food banks.
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Projects and partnerships: Build partnerships and develop projects with organisations to develop and build services and systems that help end the need for food banks, including working with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
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Policy and public affairs: Engage with a wide range of external bodies, including elected representatives, faith and community organisations, and research bodies.
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Team Leadership: Provide leadership, support and line management to the area managers.
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Risk Management: Ensure consistent quality assurance of food banks across the region, in line with guidance from the safeguarding and quality team at the Trussell Trust, and support area managers to deal with complaints and manage food banks with high risks.
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Cross-organisational working: Act as a liaison between the area team, the wider operations team, and other directorates, managing the flow of ideas and feedback to positive effect.
Person Specification
Technical skills and minimum knowledge:
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Confidently represent the Trussell Trust with a range of stakeholders, including elected representatives, and effectively manage the roll-out of the organisational strategy in the region/nation.
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Knowledge and experience of policy and public affairs, including a track record of successfully influencing politicians and key decision-makers to achieve strategic goals.
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Knowledge and experience of community development or local service provision.
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Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals.
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Experience of team leadership. line management and supervision, including dealing with performance issues and using coaching skills.
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Competent and efficient use of IT, including the main Microsoft Office programs and database management.
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This role will require an appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
Behaviours and competencies:
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Demonstrate a commitment to the values of the Trussell Trust
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Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
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Excellent communication and interpersonal skills, particularly listening skills.
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Role models inclusive behaviour, values and leadership
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Confident, resilient and self-motivated team player
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Well-organised and able to juggle competing priorities.
The client requests no contact from agencies or media sales.
We are looking for a highly capable Finance Officer to ensure the smooth running of the day-to-day transactional financial processes of the charity. In particular, a large part of the role will involve the monitoring of various income streams through the activity of the Fundraising team. The candidate will need to be methodical, highly organised with excellent attention to detail, showing initiative and self-motivation in carrying out routine tasks, often to deadlines.
As part of a small team, the post holder will be responsible for managing all supporter and donation information on the fundraising database, regularly importing payment data from a range of sources and leading the monthly reconciliation process. The post holder will also provide data selections and reports and any administrative fundraising tasks when required.
Progressive career development opportunities, 28 days holiday entitlement (pro rata), increasing to 31 based on length of service, time off in lieu for Bank Holidays worked, access to an ethical pension scheme, invitation to join the Employee Voice group, Wellbeing Wednesdays, central Digbeth location
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are working in partnership with a Royal Sutton Coldfield-based Almshouse Trust to recruit an Almshouse Manager for a business with truly incredible values.
The post can be undertaken on a part or full-time basis, and is a vital roles for liaison and support for residents, ensuring they are welcomed and engaged as part of the Almshouse community.
The Trust's origins can be traced back to Tudor times; it ranks as one of the Midland’s larger grant-making charities in terms of its property, financial assets and annual income. It does not actively raise funds from the public, rather from its assets that have been accumulated over hundreds of years. Throughout a long history it has improved the lives of generations of people, particularly those in the greatest need, whilst redefining and extending its benefits to reflect changing times.
Flexibility on hours is paramount, but there are also options for living on-site if this would work for the right candidate.
Almshouse Manager: circa £34,000
36.5 hours per week – over an average of 3 days per week, Monday to Saturday, plus up to one hour on alternate Sunday mornings, over a two-week period on a rota basis. Each day’s work will commence at 09:00 hours and finish at 21:00* hours with a break at lunch time and a break in the evening. This also provides flexibility for a daily check-in / on-call hour on 3 non-working days.
• Oversee appointments of potential Almshouse residents, carrying out interviews and ensuring effective support to new residents as they settle into their home
• Provide line management to the warden, ensuring all mandatory and other training is completed and in place
• Encourage and promote inclusive opportunities for residents’ engagement and feedback
• Work with the Property Manager to manage the Almshouse budgets
• Offer advice and support to residents in response to problems and queries as the need arises
• Authorise minor or emergency repairs to the almshouses as necessary and report these to the Property Manager.
• Maintain close contact with others who support the residents such as family members, carers, nurses and social workers
• Provide lunch in the residents’ lounge once a month and other social activities as planned
In order to apply for both the Almhouse Manager role, the below is required:
• A full enhanced DBS
• Availability to work flexibly
• Experience in working with or supporting vulnerable people
• Management or Team Leader experience
If interested in this Almhouse Manager post, or wish to discuss other Social Housing positions, please get in touch with Matt Baird.
The client requests no contact from agencies or media sales.
Are you looking for an opportunity to join an incredible campaigning organisation as an Individual Giving Lead? We’re thrilled to be looking for a Senior Income & Engagement Officer to lead the Individual Giving function within an amazing international campaigning charity. This organisation works with partners around the world to fight poverty and defend human rights, as part of the movement for global justice
As Senior Income & Engagement Officer, you will work closely with the Director of Income & Engagement to develop and implement strategies and campaigns to deepen relationships with individual supporters to increase both campaign participation and grow income. You will also lead on a Legacy programme and manage an Income & Engagement Assistant, ensuring the delivery of world class supporter care and experience.
This is an incredible opportunity to be the Individual Giving Lead and shape the programme moving forward, making informed decisions and working with senior stakeholders to get the best out of campaigns.
As Senior Income & Engagement Officer, you will need:
- Significant proven experience managing individual giving fundraising campaigns across a range of offline and digital channels. This could have been gained working in-house at a charity or working for a fundraising agency or similar.
- Excellent copywriting, written and oral communication skills with the ability to translate data to insight and communicate this with various stakeholders.
- Demonstrable experience of meeting fundraising targets and developing individual giving or digital income streams.
Deadline: 8th July
Salary: £44,000 - £46,600
Working pattern: Full-time, permanent
Location: London – Hybrid (One day per month in office)
If you would like to have an informal discussion, please call Jake on 02030 062787 or email [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.
You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.
You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.
Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.
Key Responsibilities
- Client Relationship Management:
- Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
- Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
- Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
- Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
- Onboarding and Adoption:
- Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
- Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
- Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
- Success Planning and Outcomes:
- Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
- Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
- Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
- Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.
Skills and Knowledge
- Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
- Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
- Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
- Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
- Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
- Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
- Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Programme Officer, In2STEM
Salary: £32,000 - £34,000
Length of Contract: Permanent, Full time
Start date: ASAP
Location: Remote, with occasional travel to events and face-to-face meetings
Reporting to: In2STEM Programme Manager
Direct reports: The Senior Programme Officer will deputise for the In2STEM Programme Manager one day per week and on occasion, when the In2STEM Programme Manager is on leave. This team consists of 4x Programme Officers and 1x Programme Assistant.
About us
In2scienceUK’s aim is to promote social mobility and diversity in science, technology, engineering and maths. We do this by leveraging the skills and passion of researchers and STEM professionals to support young people from low socio-economic backgrounds to achieve their potential and progress to careers in STEM.
The In2STEM programme is a fantastic opportunity for 16-19 year olds to gain insights directly from STEM industry and research professionals. The programme provides over a thousand students each summer with a blend of online and in-person activities, equipping participants with the skills, knowledge and confidence needed to excel in STEM.
What we are looking for
We are excited to be recruiting a Senior Programme Officer to join our growing In2STEM Programme team. The focus of this role will be to support delivery and ensure that our young people have an exceptional experience on the programme. You will also be kept engaged through deputising for the In2STEM Programme Manager one day per week.
You will have a good understanding of the challenges today’s young people from less privileged backgrounds may face and bring a proven track record of supporting vulnerable young people and/or adults with a range of support needs, including mental health needs, learning difficulties and disabilities. You will be good at building trust and rapport with young people and have practical experience of appropriately, calmly navigating situations involving safeguarding and signposting for young people and adults.
We want to hear from people who passionately represent the interests of the diverse young people that we serve. We are not asking for particular qualifications. We care about your character, your skills and potential. If you can turn strategic aims into impactful programmes and can see yourself making an impact in our organisation, we want to hear from you.
Duties and responsibilities
The purpose of the Senior Programme Officer role is to support the successful delivery of the In2STEM Programme and ensure our young people have an excellent experience.
Your specific duties will include:
Programme Delivery
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Managing a caseload of students and volunteers from application stage to successful completion of the programme, including recruitment, placement matching, onboarding, event planning and programme delivery (in-person and online), troubleshooting throughout the programme and evaluation.
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Where appropriate, supporting the Programme Manager as the first port of call for programme staff with enquiries or needing advice relating to pastoral care for our beneficiaries.
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Developing and maintaining excellent working relationships with partners and funders to further the delivery of our work. This will include for example, working with schools, colleges, academic and professional services staff at universities.
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Creating and developing engaging resources to support the programme including video presentations, posters/flyers, case studies and website text and images.
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Monitoring student and volunteer applications to ensure targets and milestones are met.
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Maintaining up to date records via the programme database and ensuring data protection.
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Ensuring all operations are in line with Health and Safety and Safeguarding policies and procedures.
Evaluation
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Developing programme activities, using student and volunteer evaluation data and staff insights.
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Optimising systems, processes and ways of working, to ensure delivery models are scalable and achieve intended outputs and outcomes to the highest degree of quality, effectiveness, and efficiency.
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Maintaining a comprehensive overview of programme activities, among both staff and partners, and reporting on progress at regular intervals as defined internally and contractually.
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Supporting team members to create evaluation and student data reports.
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Supporting the creation and dissemination of case studies, working closely with the fundraising team to ensure funder requirements are met.
Deputy Managing
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Managing the In2STEM team when the Programme Manager is not working, including preparing and running programme update meetings from time to time.
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Supporting and assisting the Programme Manager to ensure organisational and delivery targets are achieved.
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.
Person Specification:
Essential
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Track record of experience directly supporting vulnerable young people and/or adults with a range of support needs, including mental health needs, learning difficulties and disabilities, facilitating access to other support services as needed.
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An understanding of the social and economic barriers that prevent some young people accessing STEM careers and an ability to recognise the importance of diversity and inclusion in STEM.
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Knowledge and understanding of the STEM sector, including higher education, apprenticeships and STEM careers.
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Experience of delivering projects for young people including recruitment and caseload working.
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Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.
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Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.
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Good understanding of safeguarding in practice when working with young people.
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Flexible and adaptable, with an ability to pick up new tasks quickly and keep a level head when faced with challenges.
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Knowledge, understanding or experience of programme or project evaluation.
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Experience of deputy managing or managing staff or volunteers.
Desirable
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Experience of leadership and people management including motivating, coaching and developing team members to achieve results, fostering positive, collaborative working relationships with colleagues.
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Excellent IT skills including experience of Gmail, Google Workspace (or Word, Excel and Powerpoint) and Mondaycom.
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Experience working with databases.
Benefits:
At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one.
Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.
In2scienceUK is a remote based organisation, that requires occasional travel across the UK for events and staff co-working days.
You will have 28 days of annual leave per annum, plus bank holidays.
Commitment to Safeguarding:
In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.
The following pre-employment checks will be undertaken as applicable:
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References
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DBS check and/or Overseas criminal records check where applicable
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Self-Disclosure
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Identity check
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Right to work in the UK
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Evidence of qualifications applicable to the role
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Confirmation of registration with applicable registered body where applicable
Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.
Application procedure:
Please apply via Charity Job by uploading your CV (2 pages maximum) and a supporting statement (2 pages maximum). Your supporting statement must demonstrate and evidence how you meet each one of the competencies outlined in the above person specification.
The deadline for applications is midday on 24th July 2024. Interviews will take place on Thursday 1st August and Friday 2nd August 2024.
In2scienceUK exists to unlock the potential of young people from disadvantaged backgrounds and boost diversity and inclusion in the STEM sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos. As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. The work is hybrid and the candidate can legally work in the UK or Hong Kong. A working visa will be provided if needed.
The organisation has been in a phase of significant growth and change over the last five years and is seeking to ensure that the needs of our diverse and committed staff are known and addressed.
This is a new position which interfaces with all foundation staff. Under the general direction of the Director of Operations, you will be developing and ensuring that staff policies and practices are relevant, clear, harmonized, and compliant with regulations across the foundation’s staff locations and in alignment with the foundation’s values. The position provides an opportunity to practice all aspects of a global HR function including recruiting, hiring and on-boarding, remuneration and benefits, performance and effectiveness, compliance, training and development, staff wellness and retention, and HRIS.
Global Human Relations Specialist
Responsibilities
— The responsibilities of Global Human Relations Specialist will include, but are not limited to:
- Determine and facilitate optimal hiring status for new and continuing staff (direct employment, EoR employment, independent consulting) and initiate and manage contracts as appropriate.
- When there are open positions, working with hiring managers to manage the full cycle of recruitment of positions including job scoping, candidate sourcing, interviewing, reference checking, background checking, developing offers and closing the hire.
- Guide and manage onboarding, orientation and exit processes.
- Evaluate and facilitate staff mobility and travel requirements (visas, permits, and registrations) as needed.
- Update and maintain job description library and organisational charts.
- Maintain appropriate benchmarks, periodically review and recommend enhancements to compensation and benefits plans across international geographies.
- Coordinate payroll and HR administration with International Accountant and others.
- Review, update, develop and enhance processes, policies, and procedures for staff across various jurisdictions to ensure compliance around applicable labour and employment regulations, internal equity in compensation and benefits, and to reflect best practices and our institutional culture and values. Identify any significant gaps to our offering in relation to staff priorities.
- Ensure the integrity of staff records and timeliness of any required actions (e.g. remuneration adjustments, contract renewals, enrolments etc).
- Consult with, coach, and support managers and staff on standard personnel transactions, employee relations issues, interpretation and fair application of policies and applicable laws.
- Recommend appropriate resources and training for professional development needs.
- Organise staff events for team and capacity building and cross-cultural and cross-disciplinary learning including annual retreat.
- Maintain a pulse on staff morale and identify strategies to enhance staff cohesion, engagement and overall health and well-being.
- Specify and optimize HRIS to efficiently manage human resource related processes, record keeping and analytics. Manage HRIS interfaces with other relevant systems such as accounting.
- Develop and manage relationships with staffing related service providers including payroll and HRIS providers, accountants and employment law experts.
General and Other
- Coordinate user training and resourcing on HRIS (including payroll) platform, as needed.
- Keep abreast of developments in foundation staffing (role descriptions and structures).
- Keep abreast of best practices in international HR.
- Occasional travel as required for execution of duties.
- Other duties as are consistent with specialist’s role and experience as the foundation continues to evolve, or from time to time as prompted by institutional priorities.
Qualifications
— The successful Global Human Relations Specialist candidate will likely reflect much of the following profile:
Essential
- A combination of education and experience equivalent to a Bachelor’s degree in Human Resources, Business, Psychology, or a field related to the work.
- Five years’ progressively responsible HR experience.
- International HR experience. GPHR or PHRi or equivalent, a plus.
- Practical understanding of global employment law and issues.
- Strong understanding of accounting as it relates to staffing.
- Excellent, hands-on knowledge of web-based systems including HRIS, payroll (we currently use Deel), office suite platforms (proficiency in Microsoft Office Suite preferred).
- Comfortable in complex and highly matrixed environments. Demonstrated ability to work collaboratively and effectively with peers across disciplines and functions in shared efforts with proven ability to influence without direct formal authority.
- Comfortable working remotely.
- Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
- Pleasant and effective communication skills, written and oral. (English is our working language.)
- Experiential cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees, allies and staff.
- Kind and generous with partners and colleagues.
Desired
- Prior experience with an international non-profit organization or grantmaking foundation.
- Fluency in a second language with preference for dominant languages of one of our working regions (e.g. French, Portuguese, Bahasa, Thai, Lao, Burmese).
- International living and/or working experience including in the Global South.
- Strong analytical, conceptual, and creative problem-solver who continually looks for new ways to improve processes with a “can do” attitude and a sense of humour.
- Located in and able to legally work in the UK or Hong Kong.
Alongside this we will value applicants who are:
- Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
- Humble, recognising humanity’s place amongst all living creatures on this one planet.
We pride ourselves on being diverse and inclusive.
TO APPLY
Please submit a letter of interest outlining your relevant experience and financial requirements with a resume to us. Review of credentials will begin immediately. We seek to have someone in place as soon as possible.
The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.
Matching talents to fulfil roles in sustainability organizations, including nature conservation, holistic education and wellness in Asia and the U.K.
Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.
We are looking for a Relationships Manager to accompany local partnerships through the development and testing of potential local systemic solutions, acting as the key point of contact for Youth Futures to:
- support each partnership to make the most of their work during this period, with the aim for partnerships to establish a local shared ambition for systems change and commitment to action.
- enable Youth Futures to make informed decisions about further partnership investments to deliver their ambition.
- bring local insight and learning into Youth Futures, and to channel information and support from Youth Futures to local partnerships.
You will lead our relationship with up to three local partnerships, working as part of their team to help Youth Futures understand the potential for change, and how and where we can add value. As well as support and future investment from Youth Futures, this may include helping partnerships identify alternative sources of funding, develop business cases for future support or capture their learning to influence decision-makers. You will have the strategic vision and analytical thinking to assess future potential as well as current progress, and spot these emerging opportunities.
This is an enabling role, which requires exceptional abilities to establish and maintain close, supportive relationships that put local partners and young people in the lead. You will have excellent stakeholder management skills, helping partners navigate the tensions between different parts of the system, while keeping their eyes on the prize of connected, consistent and responsive support.
This role is fixed term until January 2026 with the possibility of extension - Full Time –37.5 hours per week. We offer flexible working and consider alternative patterns of work.
The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
The client requests no contact from agencies or media sales.