Jobs in Sevenoaks
Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.
Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description
Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures
Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.
Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith.
Please send a CV with 2 references and a maximum of a 2 page cover letter
The client requests no contact from agencies or media sales.
We are seeking an experienced and senior researcher to play a leading role in the development and growth of the NCB research team.
Position Title: Senior Research and Development Manager
Reference: 2389
Location: Flexible in UK
Contract: Permanent
Hours: Full Time, 35 hours per week.
Salary: London - £53,457, National - £49,448 with generous benefits package including 30 days annual leave plus Bank holidays and 3 days of Christmas closure.
About Us
For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK. We are united for a better childhood.
About the Role
The post holder will lead on key programmes of evidence and evaluation work and be accountable for its quality delivery. They will provide expertise, methodological input and guidance across research projects, including on advanced quantitative and qualitative research design.
This is an exciting opportunity to play a significant role in a growing team that works across the justice, health, education and social care systems on behalf of a range of statutory, academic, voluntary and community sector funders.
Applications close at 11:59pm on 12th July 2024.
Assessment and interviews to be conducted on 26th July and will be held in person in our London Office or remotely for NI based candidates.
Please quote the job title and reference number in your application.
Please note that only shortlisted candidates will be contacted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
NCB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, political opinion, marital status, pregnancy and maternity, paternity, and carer status.
No agencies please.
Where will I be working?
Your role will be for a renowned not-for-profit company which cares for many historical monuments, buildings and places in and around the UK. Through those places, this organisation takes the rich history of England to 10 million visitors every year.
Your new role
As the Executive Assistant, by supporting the Director of Development, you will be playing a vital role in also looking after some of the greatest places in England so that they can be enjoyed today and for generations to come. You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference!!! What you'll need to succeed
- Experience of office organisation and administration, in a busy office, and at an executive level.
- Experience of working for a senior executive director.
- Experience of working with external stakeholders, including trustees, Non-Executive Directors and people of influence.
- Experience of supporting a director frequently travelling and working away from the main office.
- Experience of organising large meetings and conferences with a range of important and influential stakeholders.
Skills and knowledge required - Highly organised and able to prioritise workloads
- Knowledge of and awareness of the workings of a charity
- Excellent standard of written and spoken English, editing and proofreading skills
- Good computer skills, including the ability to use the full range of Microsoft Office applications, including Customer Relationship Management (CRM) systems
- The ability to write accurate and clear minutes
- The ability to prepare briefing materials
What you'll get in return
- Hybrid/remote working
- £19 - £21 per hour depending on experience
- Ongoing contract
- Flexible working
- Great networking and strong connections
- Immediate start
What you need to do now
This is an urgent role. Therefore, if your profile matches the requirements above, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Third Solutions are excited to be working in partnership with Pact to recruit a Partnerships Engagement Manager (Corporates).
Pact is a pioneering national charity that supports prisoners, people with convictions, and their children and families, providing caring and life changing services at every stage of the criminal justice process in court, in prison, on release, and in the community.
The role will be split 70% New Business and 30% Account Management. To excel in the role you will need to be tenacious and resilient, you will be joining a collaborative and supportive team and you will have the opportunity to really shape and develop the role.
The role is hybrid with one or two days in the London office.
The Role
Manage and lead a strong pipeline; identifying, researching, prospecting and cultivating potential corporate support.
Provide high standard of account management that supports continued commitment and growth c10-14 current partners
organise and run corporate engagement activities.
Contribute to the management and leadership of the fundraising team and the wider management team as a creative and proactive colleague.
The Candidate
Track record of securing new high value partnerships
Experience of managing and developing partnerships with flair and creativity
Demonstrable experience of building strong relationships with external and internal stakeholders
Strong communication and interpersonal skills with the ability to clearly convey concepts and inspire others through written & verbal channels.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date for applications: 14 July 2024, 23:59 (BST)
Organisation: Scriptoria Sustainable Development Solutions
Contract: Full time, permanent
Location: Flexible (UK only): Remote and/or London office, plus possible business travel
Salary: £35,000–£38,000 (depending on experience)
Start date: ASAP
Are you ready to leverage your communications skills and strategic thinking in an exciting role? Join our dynamic and friendly team at Scriptoria as a Communications Strategist and Writer! You'll create impactful content for top-tier international development and research organisations around the world, working with leading experts in diverse fields such as agriculture, water resources, climate change and health. Your ability to navigate and engage with a variety of subjects will be key to this role, making every project an engaging and rewarding experience.
Who we are
Scriptoria is a values-driven, ethically focused company that has a strong international reputation for excellence. We specialise in helping clients around the world to tackle sustainable development, poverty reduction, health, and climate and environmental issues. Our Communications, Consulting, Data and Training teams focus on knowledge management, data management and communications to help research, international development, government and other organisations better manage information and communicate their findings.
Who we’re looking for
We are seeking a talented and experienced communications strategist and writer, with a background in sustainable development, science or health communications, to join our Communications Services team. You will be educated to degree level – if you have a postgraduate qualification in a subject area relevant to our work, even better. We are looking for someone with a passion for making a difference through communications, with a friendly, outgoing personality. You’ll be interested in engaging strategically with international development and research projects to showcase results and enhance the impact of their work. You will also be encouraged to contribute to company-wide strategy and business development.
Your role will include:
- Developing and implementing communications, campaign and event strategies: you will develop and drive forward strategies and implementation plans to help organisations define their communications objectives and translate them into achievable outcomes.
- Writing and advising clients: you will write (and edit) copy for a wide range of materials and subject areas, and provide clients with advice on communications materials and approaches to best meet their needs.
- Generating new projects and business: you’ll have the opportunity to define your own role by supporting the team in generating strategic business opportunities – meeting clients and helping them to fully understand the benefits that working with Scriptoria brings.
Working at Scriptoria
The role offers the opportunity to get involved in a variety of projects, gain experience in different areas and contribute to the diverse range of services that Scriptoria provides.
Our staff have the flexibility to work wholly or partly from home or from our office in Tooting, South-West London, during regular operational hours (08:30–17:30). If working from home, staff must have a working environment suitable for holding video-call meetings with clients. Wherever you work, you will interact regularly with other team members to share skills and exchange ideas.
You will have 25 days of annual leave per year, plus public holidays.
Key skills and experience
- A degree in a subject area relevant to our work. A postgraduate qualification would be an advantage.
- A minimum of five years’ experience, together with a track record in developing communications, campaign and event strategies, and advising clients on their implementation.
- Experience in presenting to groups and facilitating workshops. Enthusiasm to travel would be a big advantage.
- Extensive experience as a writer in the areas of sustainable development, science or health, with a demonstrated flair for writing compelling, engaging text that effectively communicates key messages.
- A proven ability to develop and work to a brief, analyse and synthesise source materials and convey complex and technical information to non-specialist audiences.
- Excellent attention to detail, and the ability to copyedit and proofread documents.
- Strong project management skills and the ability to multi-task, meet deadlines and cope flexibly with a range of jobs to meet (and exceed) client expectations.
The client requests no contact from agencies or media sales.
Director of Research (Maternity Cover)
The My Name’5 Doddie Foundation has a single, clear vision: a world free of Motor Neuron Disease (MND). In the relentless pursuit of this goal, we are committed to funding research projects to accelerate the development of meaningful treatments, focusing on the projects that are most likely to impact people with MND positively.
The Director of Research is a key position in the organisation that leads our research activities, managing a small team as we invest in a prioritised and focused research portfolio. Working alongside the CEO and senior leadership team, you will be responsible for overseeing a research strategy that fits seamlessly with the Foundation’s vision, ensuring we have the expertise and resources required to support our programme and initiatives.
As someone with experience working in a scientific research role, you will have the ability to interpret, analyse and utilise research findings and developments, with a deep understanding of the drug discovery and development landscape. You will be someone who constantly seeks out new research approaches, methodologies and funding models, ensuring that the Foundation remains at the forefront with its innovative practices. Knowledge of the research grants system is essential; we’re looking for someone who can hit the ground running. You will care about the impact of our work, developing an excellent understanding of the MND field and placing those living with MND at the heart of every decision you make, while ensuring all funded projects continue to meet our goals and financial requirements.
Strong communication skills are central to this role. The successful candidate will be comfortable demonstrating our expertise and position in the MND community and communicating developments, insights and critical milestones both internally and externally. Influencing and relationship building will come naturally to you, and you’ll be the kind of person who can work with diverse personalities from a wide variety of professional backgrounds. Playing a key role in championing the Foundation, you will also lead the ambitions of the organisation. Your contribution will be integral to our success.
If you’re proactive, organised and highly motivated to make a material difference for those living with MND, then we would love to hear from you. Come and be part of the cure – no job could be more rewarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner is a nonprofit organization providing accessible & effective mental health interventions for youths. They are seeking a part-time CFO to add expertise and oversight of their finance function to ensure financial sustainability. This role is a really interesting opportunity for an experienced finance professional to shape the finance function of a young, but growing organisation.
Responsibilities
- Develop and implement financial strategies, and lead the development of financial projections and scenario planning to inform decision making.
- Lead the finance function, overseeing the day-to-day operations (cash, accounts payable, accounts receivables and payroll) and ensure compliance with accounting and financial reporting standards, as well as legal and regulatory requirements for Kenya and the USA
- Evaluate and implement financial systems and processes to improve efficiency, accuracy, and transparency
- Oversee the preparation of budgets, financial statements, and other financial reports
- Develop and manage the organization's risk management
- Lead, develop, and mentor a team of young professionals
Requirements
- Qualified accountant with at least 5 years of relevant experience, and willing to be hands on.
- Strong technical accounting experience covering financial accounting, management accounting, budget creation and monitoring, financial analysis, and reporting, preferably within a not for profit.
- Experience of working in a start-up or of establishing a finance function is strongly desirable.
- Experience of leading a finance function, including providing financial analysis & insight and strategic advice to aid decision making.
- Experience of grants management, compliance and reporting
- Exceptional communication skills, with the ability to work with both finance and non-finance staff.
- Strong strategic and problem solving skills.
This is a remote role, although they would be open to someone working from their office.
They anticipate the role will require 2 days/week, perhaps with more time required initially to set up the finance function and then at important times in the year, including year-end.
Join the Team as a Senior Finance Manager at ASC
Company: Accounting Solutions for Charities (ASC)
Position: Senior Finance Manager
Type: Permanent, Remote (4-5 days a week)
Location: UK (occasional travel to clients required)
ASC is an employee-owned practice providing outsourced accountancy and financial management services to charities and mission-driven commercial companies across the UK. From basic bookkeeping to year-end accounts for audit, we cover it all!
As a Senior Finance Manager, you'll:
- Support a portfolio of clients, initially focusing on four long-standing ones.
- Manage day-to-day client accounts.
- Review and maintain client financial systems.
- Provide financial analysis and decision-making support to senior stakeholders.
- Collaborate with client executive teams and boards, empowering them with strategic advice.
This is a rewarding, varied role with opportunities to grow the number of charities we serve.
What We’re Looking For:
- Qualifications: Fully or part qualified with extensive experience.
- Experience: From basic bookkeeping to management accounts, including producing management accounts and external reports.
- Software Proficiency: Familiar with SME accounting software like Xero, Sage, or QuickBooks as well as products that integrate into these.
- Skills: Strong systems accounting knowledge, advanced Excel skills (charts, dashboards), excellent time management, attention to detail, and the ability to meet deadlines independently.
- Attributes: Strong analytical and numerical skills, a flexible and hands-on approach, and excellent communication abilities to build relationships with diverse stakeholders.
Why Join ASC?
- Work with Exceptional Organisations: Collaborate with inspiring charities and mission-driven companies.
- Professional Growth: Opportunities to expand your portfolio and grow with ASC.
- Supportive Environment: Work independently but with the support of a knowledgeable team.
Commitment to Diversity:
At Prospectus, we invest in your journey and support all candidates, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role...
Are you passionate about making a positive impact on the lives of vulnerable individuals? The Renewal Programme, a well-established and respected local charity in the London Borough of Newham, is seeking a dedicated Housing Support Worker to join our team on a full-time basis.
You will play a crucial role in providing effective and high-quality support and resettlement services to vulnerable single homeless adults housed by the charity. Support workers are vital members of our team as they provide support to tenants, helping them to develop the life-skills they require to move on to independent living. In this role you will manage a caseload of tenants, supporting and encouraging them to maximise their skills and choices.
Your responsibilities will include:
- Conducting interviews and assessing the suitability of prospective tenants.
- Inducting new tenants into their local community and ensuring their understanding of their rights and responsibilities.
- Developing and reviewing support plans with tenants and coordinating with other professionals involved in their care.
- Holding keywork sessions with designated tenants and conducting regular risk assessments.
- Providing information, advice, and advocacy on welfare benefits, education, budgeting, and independent living skills.
- Liaising with external support service providers and fostering connections with community groups.
- Recommending permanent housing options and providing support and advice to successfully moved-on tenants.
- Upholding health and safety standards and maintaining positive relationships with the local neighbourhood.
About You...
You will play a crucial part in providing a safe and supportive environment for residents, many of who are formerly street homeless. As a natural communicator with excellent interpersonal skills, you will possess a supportive and non-judgmental approach.
Your ability to work within policies, procedures, and regulations is essential to maintain a safe and effective environment.
If you are ready to contribute to empowering vulnerable individuals and making a positive impact on their lives, we invite you to apply. Your dedication and commitment will play a vital role in helping our residents transition towards a more independent lifestyle.
Requirements:
- Experience of face-to-face support work with vulnerable individuals.
- Practical experience in assessment, key-working, and advocacy.
- Knowledge of housing management, support planning, and relevant statutory services.
- Excellent communication, organizational, and analytical skills.
- Ability to work under pressure, manage time effectively, and maintain accurate records.
A bit about us
The Renewal Programme is a local Newham based charity that is passionate about supporting those that find themselves on the margins of our community. We are able to offer the successful candidates a friendly, supportive and values driven work environment with a real opportunity to make a positive difference in the area of housing and homelessness in Newham.
Application procedure
Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have positions filled as soon as appropriate candidates are identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages long.
Please refer to the job description and person specification attached and note an enhanced DBS check will be required.
We look forward to hearing from you!
Newham Community Renewal Programme welcomes applicants from all backgrounds and identities.
The client requests no contact from agencies or media sales.
Are you looking for the next role in your fundraising career? We are excited to be working with St Giles Trust who are searching for a Fundraising Manager to join their ambitious team. This is a passionate organisation working to support people held back by poverty, unemployment, homelessness, exploitation, abuse and the criminal justice system, to build a positive future.
As Fundraising Manager, you will work across the fundraising teams to manage and grow existing successful income streams and develop and refine processes of operation for the database and fundraising systems. You will directly line manage a team of two and use your mixed fundraising experience to implement and develop collaboratively to maximise potential in Individual Giving, Challenge Events and Community Fundraising.
An incredibly supportive team, this role has the potential for professional development for the right candidate. With 60% of the workforce having lived experience, it is an amazingly committed and passionate working environment.
To be an excellent Fundraising Manager, you will need:
- Experience of generating income for a charity, ideally with experience across a couple of income streams
- Some experience in trusts or grants fundraising
- Some line management or mentoring experience
Salary: £ 37,000 - £ 45,000
Contract: Permanent Full time
Location: Hybrid – London (2 days in office)
Closing date: ASAP
If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Sandy Bear is going through a period of development and we need our income to grow to achieve this. Our newly created Head of fundraising and marketing will play a pivitol role in achieving our ambition.
Supporting our existing Income generation and taking it to the next level, there is ample opportunity to put your stamp on fundraising within Sandy Bear. Whether you are an experienced fundrasier looking to develop your career, or a seasoned manager looking for a new challenge and can champion our cause, we want to hear from you.
Sandy Bear has a great team of volunteers and staff and this is an exciting time to be joining us and help implement different genres of fundraising.
This role is working across Wales, supporting our Wales based charity.
Sandy Bear exist to support children, young people and families in the lead up to or following a bereavement across Wales.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Manager
Reporting to: Director of Fundraising
Hours of work: 37.5 hours per week
Salary: £35,000 per annum
Closing Date: 12 July 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team.
The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.
The successful candidate will be expected to:
- Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
- Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
- Ensure that the best donor experience and journey is in place across all income lines.
- Work closely with the Database Manager to identify and implement process improvements and where possible system automations.
- Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
- Provide timely and accurate reporting to the Director of Fundraising.
- Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Work in a hybrid model of some days in the office and others from home.
Required experience, knowledge, skills and characteristics:
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
- Experience of managing a team to deliver excellent supporter or customer care.
- Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
- Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
- Strong organisation and evaluation skills and ability to prioritise workflow and resources.
- Desire to exceed expectations and deliver the best supporter experience and journey.
Desired experience, knowledge, skills and characteristics:
- Experience of training and mentoring others to ensure the best donor experience.
- Automation of imports from various fundraising platforms.
- Experience of mapping donor journey and fundraising logistics processes.
- An understanding of Direct Mail processes and logistics.
- A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme - offering free 24/7 support & counselling and advice
The client requests no contact from agencies or media sales.
Labour Behind the Label's Advocacy Lead is responsible for engaging with key stakeholders in campaigns to call for better conditions in the garment industry and pushing our message in the media. They take part in LBL’s outward facing work, delivering lobbying and campaigns, and designing actions to push brands and policy decision makers to improve conditions.
You will join Labour Behind the Label - a small but mighty garment workers' rights campaign, working as part of a global network of unions and worker rights groups on the ground in garment producing countries to improve conditions in fashion supply chains. Our workers' co-op is a flat structure organisation where you get to work alongside a small of team of colleagues to shape campaigns and directly make a difference.
Job description
Campaigns and Policy
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Design and participate in delivery of UK-wide campaigns strategies to call for better rights and conditions in clothing production facilities worldwide, alongside other staff
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Lobby companies and policy decision makers to push for corporate and legislative solutions
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Write policy reports, articles and briefings, and create campaign materials
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Organise seminars and events with brands and policy decision makers on key campaigning issues
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Organise, with team members, demonstrations and online actions for supporters to take to push brands and decision makers on key campaigning issues.
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Participate in international working groups as necessary
Communications
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Lead on press work, including representing Labour Behind the Label in the media, writing and sending press releases, logging media coverage and responding to media enquiries where relevant.
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Build LBL’s press list and relationships with journalists
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Write campaigns communications towards supporters, including online supporter mailings and updating the website regularly with new content.
Urgent Appeals (1 day)
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Work with the Clean Clothes Campaign and international partners to respond to urgent appeals
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Log ongoing cases, and liaise with partners to ensure effective strategies are built
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Lobby companies, policy decision makers, or relevant institutions about urgent appeals
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Develop and deliver mini campaigns to see resolutions to urgent appeal calls
Other Tasks
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Project and budget management
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Work with other staff to identify opportunities for grants and funding, and to report back on outputs and costs to funders as relevant
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Writing and inputting into relevant areas of the website, social media and publications
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Participate in team meetings and undertake organisational management tasks as appropriate
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
We expect this role to focus on developing and maintaining relationships with key funders, stakeholders, institutions and individuals. It will undertake work to secure funding, resources and partnerships for both Shared Assets and the wider land justice movement, and to raise the profile and reputation of Shared Assets.
The role will have responsibility for securing core funding for Shared Assets from trusts, foundations and high net worth individuals, and for supporting colleagues to secure grant and commercial funding for consultancy, research, movement building and communications projects. It will have responsibility for reporting on core grants and providing quality control for colleagues for their bids, tenders and funder reports. As part of this work the role will play a key part in providing intelligence and foresight to contribute to the organisation’s strategy and business planning.
Beyond securing consistent core funding for Shared Assets the role will also work with funders and others to secure longer term resourcing of the wider land movement in order to deliver our collective ambitions for a just and sustainable land system.
As part of a self managing organisation all team members are expected to contribute to the day to day management of the organisation through participation in management circles, team days and working groups.
Main Responsibilities
Fundraising and resourcing
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Develop and maintain relationships with funders to fund work that seeks to support common good land use and to create a more just and sustainable land system.
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Work with the team to ensure we maintain a healthy pipeline of bids and tenders in order to meet income generation targets across the organisation.
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Work with the wider land justice movement and funders to secure significant, consistent and long term resourcing for the wider land movement, working in ways that are open and transparent to, and inclusive of, the wider movement and which will help to deliver systemic change that meets our collective objectives for a more just and sustainable land system.
Stakeholder relationships
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Develop and maintain relationships with key partner organisations in order to build an understanding of the wider context and system in which we are working in order to inform our strategic development and to identify opportunities for future partnership working. To understand where Shared Assets is valued and effective, and where it may need to adapt and change.
General
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Participate in the Funding & Finance circle, participate in relevant work groups and liaise with other circles where appropriate.
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Contribute to communications and raise the profile of the organisation - in particular working closely with the Communications Coordinator on external messaging with respect to Shared Assets and the wider land movement.
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Provide reports and information for the board as required.
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Provide support to colleagues where needed, including in the running of events, training and other activities.
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Participate in and contribute to the development of Shared Assets as an organisation, including involvement in collective decision making, being accountable to policies, and helping improve those policies where relevant.
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Any other duties as may be required in a small organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced campaigner or engagement professional looking for your next challenge?
Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?
With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.
The Opportunity
We’re looking for a Fellowship Engagement Manager (North, Northern Ireland & Republic of Ireland) to help us achieve real impact by enhancing and deepening Fellowship engagement in the designated areas, fostering connections among fellows, facilitating fellows learning of new skills, and helping them leverage their expertise to drive tangible social change.
About You
What we look for in a successful candidate:
- Proven experience of initiating, facilitating and delivering a range of events and activities.
- Experience of building capacity or organising others to take action, this could be in a campaign or membership organisation.
- Knowledge of best practice regarding mobilising and sustaining volunteer-led networks.
- Ability to plan, multitask, prioritise, and work independently to meet deadlines.
To find out more about this role, please download our job description.
Apply
In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 9am 15 July 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.
We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination. We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for.
Read full our commitment to Diversity, Equity and Inclusion on our website.
About Us
We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.
The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.
We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.
A global network of changemakers enabling people, places and the planet to flourish in harmony.
The client requests no contact from agencies or media sales.