Jobs in Scotland

The focus of parkrun UK’s Health and Wellbeing Team is to improve inclusivity, increase the diversity in participation and maximise the health and wellbeing impact of parkrun across the UK. Together with the HWB Manager and lead volunteers in Wales, the Outreach Officer will devise, implement and support the evaluation of Health and Wellbeing projects and campaigns across Wales. The focus will be on growing and diversifying participation in junior parkrun, especially focusing on those marginalised from opportunities to take part in social, physical activity, and who may be inactive/less active or in lower states of health.

The focus of parkrun UK’s Health and Wellbeing Team is to improve inclusivity, increase the diversity in participation and maximise the health and wellbeing impact of parkrun across the UK. Together with the HWB Manager and lead volunteers in Scotland, the Outreach Officer will devise, implement and support the evaluation of Health and Wellbeing projects and campaigns across Scotland. The focus will be on growing and diversifying participation in junior parkrun, especially focusing on those marginalised from opportunities to take part in social, physical activity, and who may be inactive/less active or in lower states of health.

Millions of EU citizens live in the UK and have to adjust to the impact of Brexit and secure their rights under the EU Settlement Scheme. It is the most isolated and disadvantaged groups of EU citizens who are struggling the most. Our charity Settled is the leading advice and support provider for EU citizens in the UK. We have secured funding for 2 new posts targeted at addressing these needs. The first is for a Romanian speaker based in London and Kent who can address the needs of the Roma community, including making a short information video. The second will be based in Scotland and work particularly with homeless EU citizens. Both posts will be expected to develop relationships and work closely with other support organisations. Please submit a CV and a covering letter stating clearly which role you wish to apply for and setting out how you meet the person specification.

Are you a highly experienced and qualified International Finance Manager to join its growing international charity who changes children's lives through locally lead action?

In this key role, you will work closely with the Director of Finance & Corporate Resources to manage the financial functions of the organisation and its international subsidiary in New Zealand. This is a varied and challenging position offering the opportunity to play a significant part in the continued growth and success.

Your Benefits will include:

• 30 days per year plus 6 days for Christmas/New Year closure (pro rata for part time staff).
• Length of service award of 1 extra day per full year of service up to a maximum of 5 additional days.
• Flexible working including a range of working patterns e.g. condensed hours, split working days
• Life assurance
• Reimbursement for eye tests and glasses
• Global Employee Assistance Programme
• Enhanced maternity and paternity pay (depending on location)
• Study leave - 10 days per year (pro rata for part time staff)
• Contribution to co-working space - 75% of costs, up to a maximum GBP £100 per month (pro rata for part time staff)
• Support towards internet costs - up to 75% of the cost (pro rata for part time staff)
• Support towards office set up - up to GBP £75 for an office chair and GBP £150 for a desk (permanent staff only)
• Provision of IT equipment as required

Your International Finance Manager Day to day will include:

• Overseeing the implementation and ongoing review of financial policies, practices, processes, and systems.
• Leading the production of budgets, quarterly management accounts, and consolidated year-end statutory accounts.
• Managing relationships with banks, HMRC, and outsourced financial service providers.
• Providing comprehensive financial support to staff and budget holders on budgeting and reporting.
• Supporting the Director of Finance & Corporate Resources in financial analysis and reporting to the Board and other stakeholders.
• Overseeing the financial and management accounting for Family New Zealand.
• Conducting financial due diligence reviews of new and existing members.
• Managing the external audit process and ensuring compliance with relevant accounting standards.
• Supporting the development and management of grant proposals and restricted fund projects.

Your International Skill, Experience & Qualifications will include:

• Qualified accountant (ACCA, CIMA, ACA, or CA).
• At least 3 years of post-qualification experience.
• Experience leading across the finance function or multiple aspects of it.
• Experience of control systems, processes, and charity accounting regulations.
• Proven track record of leading the external audit process and preparing annual accounts.
• Experience of working in a charity, with donor funding, and foreign currency transactions.

Applications for this role will close on 7^th July, on 10^th July you will be invited to complete an application form, interviews and test will be 16^th and 17^th July should your application been successful. Please forward your CV to [email protected] without delay.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.

As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.

Location: Home Based with occasional travel within the UK
Contract: Permanent, Full time
Salary: Grade C, £28,148 - £32,519 depending upon experience plus 8% employer pension contribution

Butterfly Conservation is incredibly lucky to have thousands of volunteers who play a critical role in our work, and we want to give them the support they deserve. At the same time, we need to take steps to ensure we have the right volunteer in the right place to deliver our ambitious organisational goals.

We are looking for a Volunteer Development Officer to help us improve the support we offer our existing volunteers, whilst also seeking to increase the diversity of our volunteer supporter base. You will be passionate about helping people to take action for the environment, highly organised and comfortable with both managing routine tasks as well as developing new initiatives.

You will assist in achieving Butterfly Conservation’s Volunteering strategic goals, with a specific emphasis on recruiting, training, communicating with, and celebrating volunteers from diverse backgrounds. Additionally, you will aim to inspire and empower more individuals to take action for butterflies and moths.

This is a remote working role, with occasional travel within the UK as required. You will need to be self-motivated, well organised and able to work independently, as part of a virtual team, and under pressure to meet challenging deadlines.

If you are excited about the prospect of working for a leading wildlife charity and you have a passion for nature, the ability to engage and inspire others and experience in managing and working with volunteers we look forward to hearing from you. Please read through the job description and person specification, to see if you have the right skills to join the team.

Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.

Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

No Agencies please

Closing date for applications: 21 July 2024 23:59
Interviews will take place on: 14 August 2024 (Interviews will take place online)

We believe our work has never been more important.

Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.

Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.

REF-215147

Severn Wye is looking for a caring, confident individual to support people facing fuel poverty and champion energy efficiency.

This role is at the forefront of what we do as an organisation. You will be working across Gloucestershire or Heerfordshire or South Gloucestershire , visiting people in their own homes and giving advice at community events.

This role is home-based but requires extensive travel within the area. It can be either full or part time.

As a Community-based Energy Adviser, you will focus on supporting and educating individuals and families who face barriers to accessing energy services and may be in fuel poverty. You will be working with people in their homes or advising them at events in their local community. You will support them through the process of managing and reducing debt, accessing funding and engaging with smart technology.

This can be a demanding role – some of your clients will be facing huge challenges – but it is extremely rewarding and you will be making a measurable difference to people’s quality of life. You will give at-risk consumers the knowledge and confidence to be more engaged in their energy use and able to make sound decisions to manage it — ultimately putting money back in their pockets and improving their resilience and wellbeing. You will be a positive, intuitive and caring ally, empowering people who are overwhelmed by the world of energy and who may be facing multiple economic and societal challenges.

A DBS check will be needed: Severn Wye will pay for this.

Why you’ll enjoy working with us

Severn Wye a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

Job Title: Clinical Supervisor (Mental Health)

Reporting To: Clinical Manager

Contract: Permanent

Hours: Part Time: 18 - 22.5 hours per week between 6:30pm and 12:30am (UK Time).

Shifts are 4 hours plus 30 minutes of admin time. Your preferred availability can be discussed at interview.

Salary: £40-45k / $80-90k full-time equivalent/pro-rata

Base: Remote (UK or NZ)

Closing Date: 19th July 2024, 5pm (Please note, we will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants)

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Reimbursement for external clinical supervision;
• Health insurance.

About Mental Health Innovations (MHI)

MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK. 

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Summary

To provide online, in-the-moment clinical supervision and support to trained Volunteers, Clinical Practitioners (CPs) and Qualified Practitioners (QPs) in their text conversations with texters on our UK 24/7 text messaging platform. 

Main duties

• Engaging in a non judgemental, collaborative manner with Shout Volunteers and practitioners taking conversations with texters. Ensuring risk and safeguarding concerns are appropriately handled and provide constructive feedback for their growth and development.
• Engage in clinical discussions with fellow supervisors on shift to ensure decision making is in line with Shout policies and solid rationales are built for clinical decisions made.
• Complete administrative work such as maintaining clinical notes, reporting in line with Shout policies when risk to life and safeguarding concerns occur.
• Work collaboratively with fellow supervisors on shift and other members of staff, to ensure optimal use of resources to meet platform demand.
• Take conversations with texters to help manage service demand

Job responsibilities

• Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training
• Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month
• Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development
• Maintain membership, registration and/or accreditation with a relevant professional body
• At all times, adhere to Mental Health Innovations and Shout’s framework, policies and procedures and engage in a way that is reflective of the organisation's values

Person Specification

Essential criteria

• Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification 
• Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body
• Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding
• Strong administrative skills with excellent attention to detail
• Excellent IT skills

Desirable criteria

• Qualification in Clinical Supervision
• Experience of working with children and young people
• Experience in working digitally with clients/supervisees 
• Strong knowledge and experience of safeguarding, confidentiality and risk
• Sound experience of supervising groups or individuals

Key Competencies

• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Ability to make sound clinical decisions in a fast moving environment in response to high risk situations
• Demonstrate a high level of resilience
• Adaptable to the needs of the organisation
• Self-motivated, hands-on, problem-solving approach, with a focus on effective and clinically sound decision-making
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team 
• Ability to communicate sensitive topics effectively
• Reflective, compassionate, kind, and respectful 
• Proactive in reviewing own performance, improvement and development

Job Title: Finance Business Partner

Salary: £45,000 - £50,000

Hours per week: 35

Location: Home-based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 Bank and Public holidays. 

About us at NCT 

Our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future. That's why NCT is the charity with a clear and singular mission – we support people as they become parents.

About the role

We are looking for a commercially minded Finance Business Partner to play a crucial role in budgeting, forecasting and producing decision-relevant management information that will support NCT’s ongoing financial sustainability and the successful delivery of its ‘For Every Parent’ strategy.

Some of your key responsibilities include:

· Working with and challenging budget holders and operational teams to produce accurate forecasts and robust budgets

· Analysing financial and non-financial information to produce high-quality, timely management information, including identifying areas of risk and opportunities for performance improvements

· Evaluating forecasting accuracy and applying findings to continuously develop financial models

· Line management of the Finance Assistant (Salesforce), supporting their development and setting their priorities

This is an exciting and rewarding opportunity for someone looking to make an impact in an established and successful Charity going through a period of change and growth. 

Please see the attached job description for further information. 

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page

Closing date for applications: 9thJuly

Transport for All is looking for a Head of Research and Training to lead and grow our work on Justice in Practice: where disabled people’s lived experience is meaningfully embedded, appropriately compensated, and responded to in the transport sector and beyond. We have a bold plan for the next five years, and need someone who can support the team to deliver in line with our values.

As a member of the leadership team, you’ll secure funding for and lead delivery of our own research projects, and research projects with the transport industry, academia, charities and other organisations. You’ll lead a unique, disabled-led research and training team who are dedicated to removing barriers to transport for disabled people. This isn’t about gathering yet more evidence – it’s about responding to the lived experience of our diverse community and using research and training to drive change.

Recent projects including collaborating with Sustrans on the Disabled Citizens Inquiry into Walking and Wheeling, facilitating product testing by disabled people of an external organisation’s app for planning barrier-free walking, wheeling and cycling routes, and grant-funded research into removing barriers to accessing transport concessionary schemes. You’ll also lead and develop our Disability Equality Training offering – disabled-led training sessions for transport practitioners that lead to a culture change in the sector.

This is a new role, and the post holder will have opportunities to shape the scope and ways of working of the role – and the wider organisation – to aid delivery of the strategy. As a result, please note that the role is not limited to the elements included here, and has potential to evolve.

We particularly welcome applications from people with lived experience of disability or chronic illness.

About us

Transport for All is the disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence. We work with our members to campaign for change, influencing governments, industry and the public.

Salary: £37,181 per annum

Location: Homeworking – or office based (regular travel to London and other locations may be required)

Contract: Permanent

Hours: 37.5 per week

Closing date: Sunday 14th July at 11:30pm

Are you a specialist in designing driving engagement among diverse employee audiences? Then join Shelter as a Culture and Engagement Specialist and you can soon be playing a vital role in our Internal Communications and Engagement Team and help us to shape our organisational culture and the way we listen to and act on the voice of our employees.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

We’ve seen some incredibly significant changes in Shelter over the past four years, with a radical shift in our organisational strategy and the consequent need to change our ways of working fundamentally. Our Equity, Inclusion and Culture (EI&C) Directorate was formed to help us actively embrace diversity - in people, ideas and actions, with a focus on changing our internal culture and promoting equity.  Our purpose is to defend the right to a safe home for those who are marginalised, tackling the housing emergency and supporting the movement for social housing with an equitable, anti-racist and inclusive culture that provides a sense of belonging.

The Internal Communication and Engagement Team is one of five teams within our Equity, Inclusion and Culture directorate and we’re responsible for delivering effective communication and engagement activity so that our people feel connected to our organisation and each other.

About the role

This is an exciting new role within our Internal Communications and Engagement team, reporting to the Head of Internal Communication and Engagement, you’ll be responsible for not only supporting Shelter in engaging people in our strategy and the work we do, but also helping to build and shape our organisational culture.

We’ll rely on you to contribute to the development of Shelter’s listening strategy as well as designing and managing a range of listening opportunities that can maximise upward communication. Working closely with stakeholders, you’ll evaluate effective employee engagement approaches, analysing and summarising staff feedback data to identify themes while making recommendations for action planning. Acting as a project manager for all of our employee engagement initiatives, you’ll proactively identify and address issues related to our employee engagement while providing the right solutions. You’ll also be working alongside our EIC Senior Leadership Team to help review Shelter’s culture and support the implementation of a culture development plan that not only integrates our core values but also builds a sense of belonging while embedding our commitment to anti-racism.

About you

You’ll have experience of designing and delivering internal communications and engagement plans, as well as being able to implement a range of techniques to engage diverse audiences in organisational change. You’ll know what drives engagement, how to nurture strengths and deliver areas for improvement. What’s more, you’ll have knowledge about developing and integrating organisational values and behaviours and you’ll have experience of implementing listening strategies, including managing a framework of tools to capture views.

You’re adept at developing excellent relationships and can interact effectively with diverse internal audiences. You’ll be confident in devising research, analysing data and creating summary reports. As well as having experience of managing projects and producing events, you’ll also have advanced digital skills and knowledge of tools to communicate effectively. A proactive problem-solver, you’ll be comfortable to use your initiative and really get stuck into your role.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and supporting statement addressing all points in the ‘About You’ section of the job description of approximately 1 page in length. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Job Title: Patient Support & Advocacy Officer (2 vacancies)

Location: Home based with travel to renal units around Greater London

Hours: Full time opportunity 35 hours pw Monday to Friday | Part time opportunity 25 hours pw Monday to Friday

(must be sufficiently flexible to work irregular hours as demanded by the requirements of the post)

Role purpose
To engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients. This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place. The role will cover the main renal unit and satellite dialysis units across your designated area, and regular travel and attendance is expected across all sites.

You will be expected to deliver Kidney Care UK’s Patient Support & Advocacy Service across the region, raise awareness of the service and the charity and build strong relationships with kidney patients, professionals and other kidney stakeholder groups in the region.

Responsibilities

• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to other services
• To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• Essential skills, experience and knowledge
• Experience of working within advocacy, social work or health and social care sector
• Excellent PC skills including Microsoft Office Word, PowerPoint and Excel. Ability to capture and record data in a central database
• Excellent communication skills including the ability to communicate effectively in writing and verbally to a wide range of people
• Excellent interpersonal skills including the ability to listen
• Experience of assessing individuals needs accurately and sensitively
• Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease
• Ability to travel independently throughout the area

Employee Benefits

Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave

We are looking for a motivated, experienced individual to lead our corporate fundraising and partnerships, and help develop our grants income, enabling us to expand our work engaging and empowering communities across Britain. You’ll also feed into our advice for members across the community rail movement, to help them develop their approach to fundraising at a grassroots level.

About this role

This new role sits within our People & Funding team, aiming to support income growth and diversification, and resilience across the community rail movement. It’s an exciting opportunity to join a proactive, innovative organisation championing a unique cause, and advance your fundraising career.

The role does not have any direct reports but will work closely with our senior leadership team, events & fundraising manager and member support team, in support of our funding strategy and objectives.

Main responsibilities

• Provide account management to existing and new corporate relationships, nurturing effective, lasting relationships that help community rail to deliver on its aims around community development, sustainable travel, and inclusion.
• Carry out prospect research to identify new corporate supporters and relevant grant streams, and be proactive in developing new leads and connections.
• Liaise with, listen and pitch to existing and new funding leads to: understand our common interests and opportunities for working together to benefit community rail; convey the value they can derive from working with us or upping their support; and secure their ongoing commitment. 
• Explore and develop joint grant bids by liaising with colleagues, our members and potential external partners to support grant applications that align with our strategic aims.
• Work cross-team and draw on member and partner insights to understand key funding needs and opportunities and create strong funding proposals and budgets in support of these.
• Work closely with the director of people and funding to develop our funding strategy and achieve success against our funding objectives.
• Help to build a strong fundraising culture and ethos across the organisation, and wider community rail movement, including feeding expert advice and input into our member support team, training and events.
• Participate and contribute to our wider work, in particular helping us to use key events and campaigns such as our Community Rail Awards, to support fundraising.
• Develop, monitor and maintain key systems and processes, such as effective funder reporting and review meetings, and monitoring and reporting on fundraising KPIs.

Skills, competencies and experience

1. Skills and experience in third sector fundraising, preferably including corporate fundraising, funder reporting and grants, along with a broad understanding of the full fundraising mix and confidence in identifying and developing new opportunities.
2. A demonstrable proactive approach to engaging with new and existing funders to set up and continually develop lasting relationships that support a cause.
3. Ability to prepare high-quality funding proposals/grant applications and reports, adapting the communication style for different audiences and stakeholders to maximise impact.
4. A skilled communicator (verbal and written) who can gather information and enthuse individuals both internally and externally.
5. The ability to effectively manage multiple and competing priorities to meet deadlines.
6. Appreciation of and commitment to community development, empowerment and sustainability, and the value of community engagement in relation to transport.
7. Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation plans.
8. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results.
9. IT literate with a good working knowledge of Microsoft Office, the internet and social media.

Other information

This post is home-based, but with some travel (including occasional overnight stays) for team meetings, events and external meetings. This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

We are committed to being a flexible, supportive and understanding employer. 

About the role:

The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.

You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.

Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.

You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.

Key responsibilities include:

• Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
• Develop a service framework that delivers a consistent service within clear timeframes.
• Set out clear expectations for enquiry response across all channels.
• Manage daily advice line operations, including work on cases, data and continuous improvement.
• Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
• Develop and manage a high performing team.

Essential criteria includes:

• Substantial working knowledge of advice service delivery frameworks.
• Working knowledge of call handling and client record systems.
• Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
• Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
• A strong background in advice work with proven experience in an advice-giving role.

Key dates:

• Deadline: 9am, Monday 8 July 2024
• Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
• Interview 2: TBC

How to apply:

We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
2. Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
3. Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
4. What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
5. Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.