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Look Ahead Care Support and Housing, Ealing (On-site)
Up to £27352 per annum + pension schemes
Posted 1 week ago
Closing tomorrow
Education Support, London (Hybrid)
£34,000 per year pro rata
Posted 1 week ago
Closing in 6 days
St Marylebone Parish Church, London (On-site)
£65k per year
Posted 1 week ago Quick Apply
Closing in 6 days
Solace Womens Aid, Enfield (On-site)
(Salary Band 2.3) £30,765.38-£32,887.12 per annum (pro-rata) (Please note, successful candidates are usually appointed at the bottom of the relevant band)
Posted 1 week ago
Morgan Hunt Ltd, Richmond upon Thames (On-site)
£15 - £18 per hour
Posted 1 week ago Quick Apply
MLC Partners, London (Hybrid)
£60,000 - £70,000 per year, pro rated
Posted 1 week ago Quick Apply
Refuge, Greater London (Hybrid)
£37,635 per year
Posted 1 week ago
Chartered Institute of Environmental Health, Remote
£35,000 - £45,000 per year
Posted 1 week ago
Closing in 3 days
St John Ambulance, London (Hybrid)
£23,150 - £28,713 per year
Posted 1 week ago
Closing in 6 days
The Royal Parks, London (On-site)
£32,666 - £35,644 per year
Posted 1 week ago
Page 48 of 78
Remote
£23,000 - £26,000 per year FTE
Part-time (4 days a week but worked flexibly (3 days considered). There may be some evening and weekend work)
Permanent
Job description

Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet to talk and share their personal stories. 

We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.

We're looking for a confident and positive self starter with a high level of emotional intelligence and brilliant communication skills to be our new Project Support and Administrative Officer.

The role will develop and implement Frazzled Cafe communications including managing inboxes and marketing via social media, printed materials, and newsletters. The Project and Support Administrative Officer will provide support to the CEO and Training and Programmes to plan and manage service delivery, support the recruitment, training and queries of volunteers, as well as provide day-to-day administrative support to enable the effective running of the Frazzled Cafe meetings and functions.

Frazzled Cafe runs meetings throughout the day, from early in the morning until late in the evening seven days a week – the Project Support and Administrative Officer will be responsible for scheduling these meetings and supporting our Facilitators when issues arise.

Please note that there may be some evening and weekend work expected when emergency tech or meeting issues arise. 

Main tasks:

 

Core Programme:

● Manage the delivery of all Frazzled Cafe meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

● Respond to all public enquiries in a helpful and efficient manner

● Managing the Frazzled Cafe meetings schedule by arranging our meetings with volunteers and uploading them onto our booking website

● Design all pre- and post- volunteer meeting polls and ensure these are completed

● Hosting Ruby Wax public meetings with Ruby on Zoom

Volunteer Support:

● Support the Training and Programmes Manager in the recruitment, evaluation and training of volunteers

● Be confident in having constructive and difficult conversations via Zoom, phone and email with our stakeholders and volunteer network

● Ensure all volunteer records and training tracking is maintained and updated, and arranging training meetings

● Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

● Support all volunteers in case of distress, queries, updates, problem solving and escalating queries to the Training and Programmes Manager when required

● Support and minute monthly volunteer meetings

Communications and Marketing:

  • Manage and design social media content across Frazzled Cafe’s platforms
  • Write copy for a weekly external newsletter and monthly internal bulletin
  • Promote Frazzled Cafe via printed materials, social media and partner relationships
  • Web management

Data and internal operations:

● Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to CEO, Training and Programmes Manager and Trustees

● Build and maintain relationships with prospective and existing partners

● Support CEO and Development Manager with funding applications and relevant administration tasks

● Maintain office systems and the central filing system

● Assist colleagues whenever necessary.

 

Shared Responsibilities:

With the CEO and Training and Programmes Manager:

● Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

● Manage continuous improvement projects to support the organisation and your own development 

● Help with the development and implementation of the Frazzled Cafe strategy.

● Play a key role in the design and delivery of volunteer recruitment, training and support.

● Assist in the production of the Annual Report of the charity and other publications and publicity material.

● Represent the organisation at external meetings where appropriate.

Posted by
Frazzled Cafe View profile Company size Size: 1 - 5
Posted on: 21 August 2024
Closing date: 02 September 2024 at 12:00
Job ref: FCPSAO24
Tags: Administration,Communications,Volunteering Management,Operations,Digital,Content Writing / Copywriting,CRM,Customer support,Data Entry,Design,Entry level / Graduate,Internal communication,Mental Health,Office Management,Social Media,Wellbeing

The client requests no contact from agencies or media sales.