Jobs in Richmond Upon Thames

Events Coordinator

Salary: £33,111 to £37,298 per annum, inclusive.

Contract: Permanent, Full time

Job Reference: PSS-COMMS-2024-08

LSHTM is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

The role

We are seeking a dynamic and efficient Events Coordinator to support the delivery of a world-class and sector-leading portfolio of annual events to support LSHTM’s Strategy to both internal and external audiences.  Events are diverse and include graduation ceremonies for students, conferences and lectures for academics, policymakers and funders, as well as internal community social events. Working within the Communications & Engagement department, the events team provide best practice guidance to others across LSHTM arranging events through a toolkit.

Who we’re looking for

You should have proven experience in event and project management with confidence to use platforms such as Zoom for in-person, virtual and hybrid events and online registration software such as Eventbrite.  You must have excellent organisational skills with the ability to support colleagues through the development and maintenance of an event toolkit resource showcasing best practice and where necessary in line with the evolution of organisational needs.

You will need a collaborative and flexible approach with the ability to establish and maintain effective working relationships at all levels. You should be educated to a degree level or hold equivalent experience. Further particulars are included in the job description.

LSHTM is a progressive, caring employer. You’ll get 30 days holiday a year plus Bank Holidays and additional wellbeing days, and access to a generous pension scheme. We have a hybrid working framework, which means you can work from home when possible but be onsite in London when required for events.

The post is full-time 35 hours per week, 1 FTE and permanent.

The salary will be on the Professional Services Salary Scale Grade 4 scale in the range £33,111 – £37,298 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.

Applications should be made on-line via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to the email on our website. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

Job Description and Person Specification available on our website.

Closing Date: Sunday 8th September 2024

Interview Date: Wednesday 18th September 2024

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.

Mind in Kingston - For better mental health
Position: Director of Services
Reports to: Chief Executive Officer
Salary: £47,000 per annum
Location: Kingston upon Thames (hybrid working, 3 days in the office, 2 days from home)
Contract: Permanent

Do you want to use your skillset to join a team who are passionate about improving mental health and wellbeing for our local communities?

About us
We are Mind in Kingston. We're fighting for mental health. For support. For respect. For you.
We are here to ensure that everyone with a mental health issue in and around the borough of Kingston Upon Thames gets support and respect.

We are an independent, registered charity, affiliated to National Mind and part of the Mind federated network. Operational since 1972, we provide a range of services to local people who experience mental health issues in and around the Royal Borough of Kingston upon Thames.

About you
We are seeking an experienced Director of Services to join our organisation.
In this exciting and challenging role, the Director of Services will be a part of Mind in Kingston's Senior Leadership Team and will be pivotal to the strategic and operational development of the charity.

As Director of Services, you will be working in close partnership with the CEO and the leadership team and be passionate about supporting the mental wellbeing of your local community in the Royal Borough of Kingston Upon Thames.

Essential criteria:

• A minimum of 3 years of experience in a senior leadership role managing frontline services in the mental health sector or a related sector such as domestic violence, homelessness, disability or adult social care (charity sector or NHS).
• The ability to contribute strategically whilst also supporting the team operationally.
• Strong understanding of mental health issues and the needs of individuals living with mental health conditions.
• A commitment to diversity, equality, and inclusion, with a passion for advancing social justice and mental health equity.

We are an equal opportunities employer, recognising that not everyone is the same and that different people will require different support to fulfil their potential. We strive to ensure that our staff team is representative of the diverse communities across the borough. We particularly encourage applications from people in communities that face mental health inequalities and from anyone with experience of living with a mental health condition.

How to apply
Please submit your CV as an initial expression of interest to Will Worthington, our retained consultant at Morgan Hunt Executive. You will then be sent the role description and be contacted for a briefing call.
Closing date: Monday 9th September 2024

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

JDRF is the world’s leading charitable research funder into type 1 diabetes and its complications, improving lives until they find the cure. The charity are dedicated to their 400,000 strong type 1 community in the UK and work closely with international affiliates across the world, including the US, Canada and Australia.

The charity also provide support and resources to individuals and families affected, as well as advocate for policies and funding that advance diabetes research and improve access to care.

JDRF are on an exciting journey of growth and need to build their capacity. They have introduced a new suite of tools including Donorfy as their CRM and Power BI which will enable them to be even more data driven and impactful.

You will join a collaborative and dynamic team, working closely with the Individual Giving and Insight Manager, Head of Individual Giving & Supporter Care, and teams in Supporter Care, Data & Insight, and Marketing. This role offers the chance to drive impactful fundraising campaigns, contributing to fundraising efforts, while benefiting from a supportive, growth-focused environment.

As Senior Individual Giving Officer, you will: 

• Be responsible for the delivery and evaluation of digital, mail and phone direct marketing campaigns, making decisions on concept, creative and delivery
• Be responsible for campaign reporting and working with the Individual Giving and Insight Manager to optimise the IG programme based on data insights
• Collaborate with internal colleagues to plan and deliver multiple projects, and develop and maintain effective working relationships with external stakeholders
• Support the Individual Giving and Insight Manager in developing and implementing new tools and initiatives to grow income

Ideal skills and experience:

• Supporting direct marketing campaigns in a charity environment
• Able to handle projects from start to finish within given budgets and timescales
• Creating compelling and professional communications for a variety of audiences and channels
• Analysing campaign results and using insight to optimise future campaigns

Benefits include:

• 25 days annual leave plus bank holidays, with leave increasing after three and five years’ service
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

As the dedicated charity for Imperial College Healthcare NHS Trust, the Imperial Health Charity helps hospitals do more through grants, arts, volunteering and fundraising. The charity supports five hospitals—Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s, and the Western Eye Hospital.

You’ll join a team of three, including Fundraising Manager (line manager), Senior Fundraising Manager and a Fundraising Officer. Supporting with the delivery of the fundraising portfolio, you will provide excellent supporter care to people taking part in events or organising their own activities, as well as managing fundraising products. You will also lead on specific event activities, such as gaming fundraising.

This role is ideal for someone with experience in the charity sector, particularly in community or events fundraising, where you’ve supported or assisted a team with fundraising efforts. Excellent professional development opportunities are on offer and you’ll work on exciting projects.

As Fundraising Officer, you will:

• Provide excellent supporter care to fundraisers taking part in events or organising their own fundraising activity by providing support, guidance and fundraising materials
• Be responsible for managing the fundraising database, including receiving and accurately inputting donations onto the database
• Achieve your own income targets and objectives through proactively seeking out opportunities to promote fundraising among patients and NHS staff across hospital sites and in the local community by utilising existing contacts and developing new ones
• Proactively seek opportunities to grow community and events fundraising income, working in partnership with hospital departments and the wider community
• Promote events and campaigns to the local community, including businesses, schools, patients and NHS staff

Ideal skills and experience:

• Previous experience in a fundraising role in the charity sector, ideally events and/or community fundraising
• Experience of sporting and challenge events fundraising
• Experience working with a wide variety of people and delivering excellent customer service
• Familiarity with fundraising codes of conduct and best practice

Don’t meet every single requirement? The Imperial Health Charity are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to apply anyway.

We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.

Employee benefits include: 

• 25 days annual leave plus bank holidays (increasing by one day a year up to a maximum of 33 days), plus an extra day’s holiday to be taken one week either side of your birthday
• Generous employer pension contribution of 10% of annual salary
• Staff Arts Club providing free entry to London galleries and discounts to music, cinema and theatre events
• Enhanced Maternity, paternity and adoption leave
• Enhanced Sick leave and Compassionate leave
• Support towards healthcare costs, including eye tests and dental, and support with mental health through counselling; additional access to gym discounts
• Interest-free season ticket loan
• High street discounts via Blue Light Card
• £1,000 individual training allowance per year

We are looking for an experienced Partnerships Manager to join the team. You will be responsible for the upkeep of the Foundation’s Partnerships Grants Recipients, as well as oversight of the Community Grants, Match-Funding Grants and Staff Hardship Fund. You will also be secretary to the Board of Trustees. We are looking for someone with good organisational skills, strong attention to detail and excellent communication skills.

About the CareTech Foundation

Our purpose

The CareTech Foundation delivers meaningful impact to communities in the UK and overseas by supporting and championing the social care sector, carers and those living in care.

Our focus

For the social care sector, we:

· support improved recruitment and retention to the UK social care sector, particularly for those from deprived and disadvantaged backgrounds, with a particular focus on improving leadership and career pathways

· champion the contribution of the UK social care sector to wider society

· support the local communities of which social care services are a vital part

For carers, we:

· invest in skills development for care professionals in the UK

· support unpaid carers, particularly internationally

· support the family and friends of CareTech Ltd employees facing significant financial hardship

For those living in care, we:

· support disabled people and those with long-term health difficulties, including those with mental health conditions, complex physical and learning disabilities, and issues related to neurodiversity

· invest in action-based research and innovation to better understand the early identification, treatment and/or management of care-related conditions.

Key responsibilities

A. Programme development and delivery

· To develop, resource and implement programmes aligned to the Foundation’s strategic priorities, with lead responsibility for developing and managing:

o the Foundation’s partnership programmes, including providing day-to-day oversight of grant fund relationships and all necessary reporting arrangements

o the Foundation’s Match-Funding Grants

o the Foundation’s Community Grants

o the Foundation’s Staff Hardship Fund

· Building strong relationships with the Foundation’s partners and prospective partners.

· Lead responsibility for supporting the Grants Committee

B. Strategy and reporting

· To support the Executive Director in the development of the long-term strategy and to drive the growth and expansion of the Foundation and its programmes.

· To oversee the Foundation’s Impact Assessment Framework in respect of the Foundation’s grant-funding programmes, developing robust reporting arrangements with partners

· To have lead responsibility for production of all internal reporting, minutes of meetings and support the production of all external reports

C. Governance

Support the Executive Director:

· To ensure the Foundation develops and adheres to the correct processes, procedures, and policies.

· To ensure fiscal probity and transparency.

· To act as Secretary to the Foundation’s Board of Trustees and committees

D. Leadership

· To line manage the Team Administrator and Grants and Finance Officer

· To ensure grant processes are monitored and regularly reported on

· Collaborate with the Communications Manager to raise awareness and promote the Foundation’s work, its grants and partners.

E. Financial Management

To work closely with the Grants and Finance Officer:

· On reviewing of recommendations

· To process payment requests of Partnership Grants recipients in a timely manner

· To ensure compliance with fiscal policies.

Skills and Experience

· A proven background in CSR or/and the charitable sector

· Grant-making and grant processing experience

· Experience in stakeholder and relationships management

· Line management experience

· Confidence in communicating and generating rapport with supporters, both orally and in writing

· Comfortable working across departments and coordinating planning to achieve successful delivery.

· Ability to make sense of data and communicate this in a way that is engaging to the wider audience.

· Experience of managing time-sensitive projects with an ability to work under pressure.

· Forward thinking: scheduling, activity planning and task delegation is critical to the success of this role.

· Proven digital literacy expertise

· Good level of numeracy.

Benefits

The Foundation is a Real Living Wage Employer.  The salary for this role is £40,000 p.a..  Other benefits include:

· 25 days holiday leave plus Bank Holidays.

· Flexible working options.

· Cycle to Work Scheme

· The Foundation contributes to a stakeholder pension for all staff unless you choose to opt out

· Single health insurance is available upon successful completion of probation period

· Ongoing training and personal development

Applicants must have a current right to work in the UK.

If you have a disability and/or would prefer to apply in a different format and/or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact usand we will talk this through with you. Please note that our offices are fully accessible.

Advocacy for All are a well-established charity which, for the last 25 years have been enabling individuals to have ‘bigger voices and better lives’.

We are now offering an exciting opportunity to join our busy friendly team of advocates in South/South East London, supporting vulnerable individuals to ensure their voices are heard and their rights are upheld.

The role will start with RPR cases, developing into other areas of advocacy for which training will be provided.

What is an RPR?

As a Relevant Person’s Representative you will have a case load of people to visit on a regular basis to check that they are well looked after and safe from harm.  Checking if they are happy in their place of care and that the carers are following correct processes.  Reports are then submitted to the local council department with your feedback from your visit.

The role is challenging yet rewarding and will require strong communication skills with an empathetic person-centred approach as you will be supporting the relevant person whilst they are deprived of their liberty in a hospital or care home.

Full training for the role and regular supervisions will be provided, Further ahead, there will be potential to extend and expand the job role and develop roles such as an IMCA (Independent Mental Capacity Advocate) or Care Act Advocate, for which funded training and accreditation will be provided. The right candidate will be required to undergo this development training to fulfil the needs of the role and changing legislation.

Main Duties

· to visit the person on a regular basis to ensure that all discussions and meetings concerning the client are focussed on their needs and aspirations and they are involved in meaningful and appropriate ways

· communicate in such a way that the individual has a clear understanding as to what is happening to them

· work with all individuals in a way that promotes dignity and respect

· maintain accurate database records of all visits

Person Spec

· you will have experience or understanding of the needs of people receiving care services

· you will have competent IT skills (use of Microsoft) and able to submit reports electronically and maintain accurate                and timely records

· you will be a driver as you will be required to travel to see your clients – based from our Sutton/Croydon office

· you will be willing to travel within the specified areas, including ULEZ zones

· you will be able to commit up to 37 hours per week

· you will be empathetic and non-judgemental, with the ability to manage professional boundaries

 What we offer

· salary of £22010.50 per annum for a 37 hour week

· development opportunities including funded training, peer supervisions, career development and a range of online                courses

· contributory pension scheme with employer contribution

· 24/7 Employee Assistance and Wellbeing Programme

· 28 days annual leave plus bank holidays  

· free eye care vouchers

· flexible working 

Hours and Location

· We are looking for people who can commit up to 37 hours per week (Mon-Fri)

· The advocate will need to work flexibly in the specified locations as required, based from our Sutton/Croydon office,              mainly covering those areas, but not limited to that area.

Role Summary

Are you passionate about transforming school food and ready to make a significant impact on the food system? As the Fundraising Manager concentrating on major donors & corporates, you will play a pivotal role in scaling School Plates, our flagship UK programme, aimed at making school menus healthier and more planet-friendly. With our School Plates Awards and Global Plant-based School Food Network both expanding rapidly —currently working with 70 major school caterers feeding over 1 million children daily —you’ll drive growth by securing crucial funding from major donors and corporate partners.

You’ll be an experienced relationship builder, a driven and enthusiastic self-starter, and an excellent project manager who shares our ambition to revolutionise school food. Are you  passionate about improving school food and changing the food system? Can you match our ambition?

Job Details

Reports to: Director, UK
Location: Remote (home-based), UK
Key relationships: UK Director, UK Head of Programme, International Fundraising Manager, International Grant Writing Manager, other relevant internal departments and external stakeholders
Hours: 32-40 h per week
Salary range: £40-42,000 (based on 1FTE) depending on experience 

Responsibilities

• Lead and innovate UK fundraising efforts, focusing on major donors and corporates.
• Develop a creative 3-year fundraising strategy and set actionable annual and quarterly objectives.
• Cultivate and expand relationships with new major donors, moving them along a prospect pipeline.
• Support the stewardship of existing major donor relationships, ensuring continued and increased support.
• Draft compelling theories of change, cases for support, and other key materials.
• Manage our visionary ‘donor circle’ initiative.
• Build and strengthen corporate partnerships, crafting tailored cultivation plans.
• Support the writing of successful grant applications and reports, as needed.

Qualifications

• 5+ years of fundraising experience, ideally within an NGO or a related field.
• Proven success in securing significant funds from donors or corporates.
• Exceptional project management and organisational skills and the ability to write strong proposals and reports 
• Strong interpersonal and communication skills with a confident and engaging presence and an impact driven mindset 
• Significant experience in researching and developing strong stakeholder relationships
• Ability to travel nationally as needed.
• Deep passion and commitment for ProVeg’s mission

Preferred: 

• Knowledge and understanding of the plant-based food sector.
• Membership of a professional fundraising body

Benefits of working with us

• A strong organisational focus on personal development, with a designated training budget.
• Provision of a work laptop.
• Flexible, trust-based working arrangements and home-office arrangements.
• Career development support.
• Mindfulness programme - free Headspace account.
• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!

When?

Application deadline: Open until filled
Start date: As soon as possible

Ready to Make a Difference?

If you’re excited about leading transformative change in school food, we’d love to hear from you. Application infos below. 

Further information

Please submit your application using our online form including your CV and cover letter. By submitting your application you agree that your personal data will be processed by and shared with our UK entity (ProVeg C.I.C.) and German entity (ProVeg e.V.). We will be interviewing on an ongoing basis until the position is filled.

The recruitment process consists of: 
1.    Online Cognitive Aptitude test + Personality test
2.    Online trial task
3.    Interview with Senior Management

At Better Story, we are dedicated to raising funds and shining a light on organisations that are making a real impact in the world. From those who provide vital support to refugees, to those who empower individuals to transform their lives, and those who are driving positive change in their local communities, we stand behind causes that truly matter.

An essential part of our sustained growth is the recruitment of a Trusts and Foundations Fundraising Consultant. Could that be you?

As a Trusts and Foundations Fundraising Consultant, you will play a crucial role in serving our clients by:

• Understanding their work in detail and collecting the necessary information to write compelling cases for support and applications.
• Leading communications with the clients you support.
• Researching suitable trust funds and foundations
• Creating a strategic plan for submitting applications.
• Writing inspiring applications that get results and make a real difference to the organisations we support.

Please see the full job description that is attached. 

Further Details

• Full Time = 35hrs a week 
• Salary: £26,250 + Pension contribution + home working allowance + IT equipment.
• Location: Fully remote. With optional meetings in Bristol, UK
• Annual Leave: 35 days per year including Bank Holidays

 Please submit a CV and tailored covering letter. We'll be interviewing as and when suitable candidates apply.

We look forward to hearing from you. 

Prospectus are delighted to be working with Anti-Slavery International to help them recruit for a new Philanthropy Manager (Major Gifts & Foundations) to join their team.  Anti-Slavery International, founded in 1839, is an international non-governmental organisation, registered charity and advocacy group. It is the world's oldest international human rights organisation and works exclusively against slavery and related abuses. They believe that modern slavery is a contemporary issue of the highest importance, and they are determined to work with others to ensure that the estimated 40 million people across the world live their lives free from slavery for good.

This role is offered on a flexible full-time permanent basis paying between £ £40,777 to 44,011 per annum with flexible working arrangements at their London office.

The post holder will join the Fundraising and Communications team building on a period of exponential growth in foundations and major gifts of over five-fold in five years. They will be responsible for developing and managing Anti-Slavery International’s individual major giving (gifts of £5,000+) and to lead and develop Anti-Slavery International’s trusts and major donor fundraising programme.  They will be responsible for the success of the overall major gifts and foundations strategy to engage, retain and inspire their loyal supporters and partners in addition to attracting new, long term, multi-year funders.

They are looking for someone with a demonstrable track record of securing five or six-figure+ multi-year restricted and unrestricted funding from high-net-worth individuals, trusts, and foundations. They are looking for a candidate with demonstratable experience of building strong internal relationships and comfortable working alongside and directing senior stakeholders. The ideal candidate will share their vision to help end slavery and have the experience of working within an international development/human rights organisation.

We are reviewing applications on a continuous basis so please do apply now and we'll be in touch!

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Head of Partnership Giving - Internal title

Remote (UK) | £50,498 - £54,826

Are you ready to lead impactful fundraising initiatives that protect animals globally? As the Head of Partnership Giving, you'll drive the success of our mission by nurturing high-value relationships with trusts, institutions, and major funders.

What We Offer:

• Competitive Salary: £50,498 - £54,826 per annum
• 12 month fixed term contract
• Remote-First Role: Work from anywhere in the UK with quarterly meetings in London
• Flexible Working: Balance your personal and professional life with our flexible working arrangements
• Career Development: Access to training and opportunities for career progression in a supportive environment
• Inclusive Culture: Join a diverse and collaborative team passionate about making a difference
• Impactful Work: Contribute to life-changing projects for animals worldwide

About the Role: As the Head of Partnership Giving, you will be the driving force behind our trust and institutional fundraising efforts. This role is crucial in maintaining and growing our partnerships with major funders like DEFRA and Open Philanthropy. You'll lead a committed team, developing and implementing a strategy that secures vital funds to support our global mission to end animal cruelty.

Why This Role?

• Purposeful Work: Join a mission-driven organisation with over 70 years of experience in animal welfare, dedicated to creating a world where animals live free from cruelty and suffering.
• Global Impact: Collaborate with a global network, working across 47 countries, to transform the lives of both wild and farmed animals.
• Leadership and Innovation: Shape and lead our partnership giving strategy, ensuring that our fundraising efforts align with our vision for a more humane and sustainable world.

Your Key Responsibilities:

• Strategic Fundraising: Develop and execute a fundraising strategy focused on trusts and institutional partnerships, ensuring alignment with organisational goals.
• Relationship Management: Maintain and enhance key relationships with funders like DEFRA and Open Philanthropy, ensuring ongoing support and engagement.
• Team Leadership: Lead and mentor your team, fostering a culture of collaboration and professional growth.

Join Us and Make a Difference: If you're passionate about animal welfare and ready to lead impactful fundraising initiatives, we'd love to hear from you.

Apply now to become our next Head of Partnership Giving and help us create a world where animals live free from cruelty and suffering.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Hillside Clubhouse will be launching two brand new community cafés from Highgate East inpatients facility and from Lowther Road outpatients building.  We want to make the cafés a warm, safe and supportive destinations for the whole community, not just patients and visitors.  This is an incredibly exciting opportunity to grow and develop two community cafés and tackle stigmas associated with mental ill health.

The front of house team will be instrumental in launching the café, so it is important that you feel confident and happy working under your own initiative as well as being part of a small team.

Most importantly, we are looking for people who are passionate about coproduction, food and community! 

Job Description

Café Operations – Help to maximise food and beverage sales on site; clearing tables and maintaining high standards of cleanliness within the café; help to restock the café; operate the tills and take card payments.

Community engagement – Collate feedback from customers and ensuring this is shared with the community café manager; ensure customers have a positive and supportive experience in the café.

Customer Service – Ensuring the customers have a good café experience; ensuring customer queries and complaints are addressed in a proactive, friendly and timely manner; respond to any access needs customers have.

Volunteer Support – Providing support for Hillside volunteers within the café and ensuring they have a positive workplace experience.

Health & Safety – Ensure you have a good understanding of health and safety policy and procedures in the café, and that you are following them.

Safeguarding – Being aware of safeguarding policy and procedures and ensuring that any safeguarding concerns are raised with the safeguarding lead.

General – Ensure Hillside’s wider charitable work is promoted and made aware of; ensuring you are following the policies and procedures of Hillside throughout your work.

This list is not exhaustive and there may be other tasks the post-holder is required to undertake.

Person Specification

Ideally you would have some experience in the hospitality industry but training is provided

Excellent customer service skills

Attention to detail

Ability to work under your own initiative and within a team

A friendly and approachable attitude with an interest in challenging stigma associated with mental ill health

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.  Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

Please note that this vacancy might close earlier as we will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes

Working with our brilliant network of hosts, other organisations and directly with guests themselves, our Placement Coordinators are at the forefront of ensuring that we can host refugees and people seeking asylum. 

You'll beresponsible for overseeing your caseload of R@H placements and database management. The role of Placement Coordinator will be to work alongside the placement team in making safe placements quickly and efficiently.

You will build your knowledge of working with guests with different immigration status and needs, and get to know our hosts and what they are able to offer guests.  You'll be sharing information and resources with guests to help them find more permanent accommodation.

Interviews will be held on 11th September 2024.

​Location: London (with hybrid working of 2/3 days in the office)

The position:

Scleroderma & Raynaud’s UK (SRUK) is the only charity dedicated to improving the lives of people affected by Scleroderma and/or Raynaud’s. They exist to improve awareness and understanding of these conditions, to support those affected, and ultimately to find a cure.

This is an exciting time to join the organisation. SRUK are scaling up to enable them to deliver a significant increase in the level of investment for research so that people affected by Scleroderma or Raynaud’s have access to the most relevant treatment, information and support. They are looking for someone with the drive and ambition to foster strategic partnerships to help make this a reality.

As Head of Research & Information, you will play a key role in delivering an ambitious research strategy to achieve life changing results for people with Scleroderma and Raynaud’s, working closely with those affected and the medical and scientific community.

Working with the Chief Executive the Head of Research & Information will:

• Lead the delivery & further development of SRUK’s research strategy, including delivery of two ambitious data-centric projects – the Patient Registry and the Raynaud’s App
• Proactively identify new strategic research & funding opportunities
• Oversee the delivery of the research grant process and manage the Research Grants Committee.
• Oversee the development and delivery of SRUK’s portfolio of information and support for the Raynaud’s and Scleroderma community.
• Be a source of scientific expertise for the organisation. Develop SRUK in accordance with its constitutional and statutory obligations, financial framework, code of conduct and best practice.
• Report regularly to the Chief Executive on the progress of SRUK’s work and to act as a member of the SRUK’s senior management team.

Requirements:

• Qualified to PhD level or equivalent post-graduate qualification, you will have proven experience of biomedical and/or epidemiological research.
• You can demonstrate a clear understanding of the research grant funding process.
• You have excellent communication skills.
• You have the ability to build successful strategic partnerships across healthcare, health-tech and/or research sectors.
• You have a desire to create positive change and to make a real difference to the application of research to patient benefit, the quality of services and support for people with Raynaud’s and Scleroderma.

The Support Services Coordinator is crucial in helping with the administration and data management of the Support and Information team. We are a small and friendly team of 8, who need a coordinator with excellent I.T. and data skills who is keen to put these into practice to directly support bereaved families and the professionals who work with them.

This is a great role for someone with excellent organisational skills and a passion for the work of the charity.

Please answer the following three questions in your cover letter

Q1 It is 4pm on a Friday and aftr a busy week you still have the following tasks to undertake:

1. Complete the End of month statistical report for your manager and for Fundraising (this usually takes 2 hours to complete).

2. Post bereavement packs to 3 families

3. Email the helpline befrienders the weekend helpline rota.

4. Import Professionals e-Newsletter sign-ups into Raiser’s Edge (database)

5. A colleague has been locked out of the training platform and requires help.

6. Respond to an email from a bereaved parent asking for directions to the Family Day which is happening this weekend.

7. Run an urgent report the National CONI Lead requested this morning.

8. Email training certificates to delegates following completion of their online training evaluation

Please put these in order of priority and explain your reasoning

Q2 You have received an excel spreadsheet with a download of our online training evaluation forms, each form contains about 10 questions and you have about 100 answers already. You have been asked to analyse this data and provide a draft report with graphs, % and some simple explanation/analysis. Tell us step by step on how you will approach this task?  

Q3 - Outline an example of where accuracy, thoroughness and timeliness of your record keeping has been important and explain how you went about achieving this.