We are looking for a Business Support Assistant to join our team in Wales. This is a 12-month fixed term appointment to cover maternity leave. It is a part-time post (equivalent to 3 days per week).
To meet the requirements of the Welsh Language Standards and our Welsh Language Policy, this post is Welsh essential.
Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will occasionally need to travel within Wales to work with colleagues.
In this role, you will support the efficient and effective delivery of grant-making activity in Wales, ensuring an excellent service for all our customers, colleagues, and stakeholders.
As first point of contact, you will play a key role in ensuring that all telephone and email enquiries are dealt with in a friendly, professional, and timely manner, responding with relevant information, and where necessary, connecting the enquirer to a colleague for further advice.
With a keen eye for detail, you will support the efficient delivery of the funding lifecycle by ensuring that new requests for funding are accurately processed and allocated to colleagues. You will also undertake administrative activities to ensure that customers and stakeholders received timely information.
Working in collaboration with colleagues, you will deliver a range of service activities including coordinating meetings and helping organise events, fulfilling travel booking and accommodation requests.
Interview Date: Week commencing 15 July 2024
Essential criteria
- Fluent Welsh verbal and written communication skills.
- Ability to use appropriate technologies to deliver effective administrative support.
- Ability to plan, organise and work flexibly as part of a team.
- Confidently handle conversations, adopting a positive approach when dealing with customers and colleagues.
- Remain calm under pressure and handle multiple and competing priorities seeking help from others when needed.
Desirable criteria
- Understanding of and curiosity about our work at the Fund.
- Experience of working in a customer facing role and working in a multi-tasking team environment.
- Be proactive and take responsibility for your own work.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Harris Hill are partnering with a fantastic charity working to support Veterans, in their search for an Employment Consultant (South Wales).
Location: Home and Field Based, with substantial travel within region
Salary: £31,270
As Employment Consultant, you will work collaboratively with Veterans (clients) and employers to provide information, advice and guidance in order to assist clients to overcome barriers to secure and retain paid, meaningful and sustainable, employment.
Key responsibilities include:
- Managing a diverse caseload of clients with health conditions and complex needs back into employment, providing a professional employment, job matching and career management service.
- Building relationships with key partners in the region to both promote the service and maintain a network of services that veterans can be referred to.
- Providing information, advice, and guidance to clients on areas including application materials, interview skills and training.
- Analysing potential job roles to understand and guide on reasonable adjustments, on-boarding arrangements or training, advocating with the employer on behalf of the client where appropriate.
- Maintaining Customer Relationship Management (CRM) system, case notes and other electronic files and client records to the required, high standard to ensure the client journey is documented in accordance with quality standards and in a manner that is respectful to the client.
The successful candidate will have knowledge and experience of helping people with multiple support needs such as health conditions, housing issues, social isolation, substance misuse and criminal records. Knowledge and understanding of current recruitment practices, with the ability to coach clients in application skills and interview techniques is also crucial, alongside a high level of personal resilience, adaptability and flexibility, with the ability to deal effectively and safely with potentially stressful or pressured situations.
If this sounds like you and you’re able to work and travel within the designated region, and wider on a flexible basis, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
This is an exciting new role to build upon the recognition of our achievements to date, by elevating the awareness of the Trust and our many partners. We expect that National Geographic will release their documentary in Autumn 2024 about Shackleton and the expedition organized by the Falklands Maritime Heritage Trust that found the wreck of Endurance in the Weddell Sea. This is likely to lead to heightened awareness of and interest in our work, which will appeal to applicants with a real interest in maritime heritage and, ideally, the Falkland Islands and/or the South Atlantic/Southern Ocean.
As COO you will serve as the first point of contact representing FMHT in, we envisage, an increasingly high-profile public manner. You will report to the Chair of Trustees, working collaboratively with the Trustees. You will also collaborate with a variety of charities, institutions and agencies, all with shared interests in our work.
We are seeking an energetic ‘all-rounder’ - a proven leadership professional who will roll their sleeves up and deliver. You will have outstanding communication and liaison skills, be skilful in raising funds and engaging sponsors together with sound financial and contract management experience. Drawing from your previous experience you will help to design, implement and deliver our operational and commercial objectives. Highly self-motivated, you will possess the vision, energy and drive to help create and to implement sustainable strategies for the Trust.
More information is available when you click on the apply button as this takes you to the FMHT website where the full job advert, job description and application pack is.