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Closing in 6 days
The Scout Association, Chingford (On-site)
£31716.00-£31716.00 per year
Posted 1 week ago
Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£60k per year
Posted 1 week ago Quick Apply
Understanding Recruitment Ltd, Remote
£40,000 - £60,000 per year
Posted 1 week ago Quick Apply
Closing in 6 days
Watmos Community Homes, Lambeth (Hybrid)
£28,560 pro rata = £23,157 per annum (part-time 30 hours per week)
Posted 1 week ago
Closing in 7 days
Power to Change, Remote
£53,537 - £57,037 per year
Posted 1 week ago
Closing in 7 days
TPP Recruitment, London (Hybrid)
Up to £40000 per annum
Posted 1 week ago Quick Apply
Internews, London (Hybrid)
£34,200 - £42,700 per annum
Posted 1 week ago
Look Ahead Care Support and Housing, Kensington and Chelsea (On-site)
Up to £27352 per annum + staff discounts, healthcare
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, London (On-site)
£39,000.00 - 39,689.92 per year
Posted 1 week ago Quick Apply
Page 64 of 84
Chingford, Waltham Forest, Greater London, United Kingdom (On-site)
£31716.00-£31716.00 per year
Permanent
Job description

We are looking for a Customer Experience Manager - Scout Adventures to join our Adventurous team.

Location:  Gilwell Park, Chingford, London, E4 7QW (Option to live in on site)

Salary:£31,716 per annum, Band E, level 3 

Term: Permanent

Working Hours: 40 hours per week - Including some evenings and weekends

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Customer Experience Manager Role: 

As Customer Experience Manager, you will be the Centre champion of our ‘Think FRESH!’ customer journey framework (Fun Relevant Effective Simple Helpful) and oversee and improve all aspects of our onsite customer journey. You will drive retention & support income generation through the delivery of fun, innovative events, and the implementation of service standards that exceed customer expectations.

What we are looking for in our Customer Experience Manager:

  • Prior experience operating as a manager in a customer experience focussed environment.
  • Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and external
  • Comfortable managing your own workload, time, and logistics.
  • Experience and knowledge of residential hospitality, group travel, food & beverage operations or a related hospitality industry. Excellent customer service skills and awareness of customer expectations to ensure the customer is at the centre of decision-making.

Key responsibilities as our Customer Experience Manager:

  • In partnership with the General Manager and the wider Scout Adventures leadership team, lead the way to support the customer experience journey at Gilwell Park, ensuring that every visitor has a memorable experience and is engaged in the rich story of Gilwell.
  • Line manage and lead key members of our booking, administration and events team, ensuring they have the tools and support that they need to complete their job effectively.
  • Review and implement customer service standards to ensure consistent standards of service delivery are met for improved customer relations.

As our Customer Experience Manager in return, we offer you:

  • Work in a way that suits you, your role and your department
  • Be proud to say you’re part of a team with Investors in People (Gold)
  • Plenty of opportunity for learning and development
  • 28 days holiday a year, plus bank holidays rising to 32 days after two years
  • Three extra days over Christmas (that’s our gift to you) 

We are proud to be a family-friendly employer and offer…

  • Maternity/Paternity Leave
  • Flexible working hours
  • Store Discount at our Scout Store + other online benefits
  • Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The closing date for applications is 23:59pm on Sunday 14th July 2024

Telephone Interview: Friday 19th July 2024

Interview are expected to be held in person at Gilwell Park on Friday 26th July 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Posted by
The Scout Association View profile Company size Size: 101 - 500
Posted on: 25 June 2024
Closing date: 14 July 2024 at 23:59
Job ref: VF1082442ChiCEM
Tags: Training / Learning,Governance / Management