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Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

Are you trained in money advice or are you willing to build on existing advice experience? Are you passionate about helping others and could you thrive in this rewarding role?

We’re looking for a motivated individual to join us as a Debt Advisor. This crucial role is supported by the Crisis and Resilience Fund and involves giving a full range of debt advice, including dealing with emergencies, budgeting advice, income maximisation and developing a debt strategy. The aim of the role is to support clients throughout their individual journey and help them build financial resilience so they can avoid problems in future. This will involve providing holistic advice and support, following up to ensure clients are empowered to resolve issues and, where needed, helping them to challenge debts and contact creditors.

Familiarity with Citizens Advice is helpful but not essential. We’re looking for someone with experience of advice services but you don’t need to be fully qualified, just share our values and have the ability to grow into the role. Trainees will receive a complete package of MaPS accredited training and one-to-one support from our specialist debt advisers, with the aim of being qualified and working on the activities below within a month.

What will you be doing? 

You’ll make an impact every day by:

• Offering support with debt issues face-to-face, by phone and through digital channels.
• Delivering advice onmoneyand budgeting, empowering clients to feel more in control of their affairsand providing tailored support based on each of their needs.
• Supporting clients with appropriate referrals and signposts, such as for DRO applications.
• Helping clients to maximise their income from work and benefits, where needed connecting them to external support to improve employability, wellbeing, etc.
• Negotiating with creditors, providing follow-up support and acting on behalf of clients with more support needs.
• Working alongside colleagues in Battersea and Roehampton, taking referrals and supporting our drop-in services.

Why you should join our team

You’ll be part of adynamic voluntary sector organisation that has a strong track record for quality, innovation and successful delivery. You’ll also be part of a diverse and friendly team who are passionate about supporting people out of hardship and poverty. You can read more about the support and benefits we offer here.

Debt Advisor (Crisis and Resilience Fund) Criteria

Essential  

1. Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Wandsworth. 

2. Understanding of the Crisis and Resilience Fund purpose and aims.

3. Understanding of the complex needs of our clients, ability to empathise and ability to deliver advice in a kind and compassionate way. 

4. Experience of working or volunteering within an advice service.

5. Ability and desire to take further training and professional development about money advice.

6. Ability to act on behalf of clients and negotiate with creditors where necessary (in writing and by phone).

7. Ability to prioritise own work, meet deadlines and manage caseload. 

8. Good interpersonal and communication skills, verbally and in writing. Proven ability to build relationships with clients, volunteers, staff and partners. 

Desirable 

9. Knowledge, experience of, and demonstrable ability to provide good quality advice and casework.

10. Experience of delivering debt at casework level (MaPS accreditation).

11. Experience of project management, monitoring and reporting to a funder.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

How to apply

Please send your CV, and a Supporting Statement evidencing how you meet the points in the Criteria.  The Supporting Statement must be no more than 2 sides of A4.  Both documents should be Word documents.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

If you want to discuss the role before applying, please email us with your contact details and daytime availability.

Deadline for applications: 9 a.m Wednesday 11th November 2026. 

Interviews: Thursday 19 November 2026.