Jobs in Isle Of Man

As Volunteer Outreach and Partnerships Officer, you will be working closely with our Communities and Volunteering Manager and the wider north of England team to support the development and delivery of a plan for local volunteering and community engagement. You will explore and develop partnerships with local communities and identify volunteering opportunities that will enable us to reach more people and drive forward positive change. You will be an excellent communicator and be passionate about volunteering and supporting volunteers, local groups and communities to develop and grow. You will have a good understanding of how volunteers can support the work of charities and have a creative approach to creating accessible and workable volunteer opportunities that meet the needs of an organisation and the diverse populations we serve across our region.

Job Title: Event Manager

Area of Support: GSG Impact Leadership Meeting

Duration: January - June 2025

Location: Remote

GSG Mission & Objectives

GSG Impact is a global not-for-profit organisation, established under the 2013 UK G8 presidency, with the goal to create the infrastructure and incentives for capital to flow for measurable, positive social and environmental impact.

We do this by creating, accrediting, and supporting national impact institutions - GSG National Partners. Today we are responsible for over 40 National Partners covering 60% of the global population. Over 50% of our National Partners are in emerging markets, with many more in development. Collectively GSG Impact and our National Partners work together as the GSG Impact Partnership.

We are a powerful global movement, developing innovative impact investment solutions and driving national and international policy and regulatory change to enable these solutions to be adopted at scale.

Our mission is to build impact economies across the globe, creating the infrastructure and incentives for capital to flow for the SDGs & climate goals.

Job Summary:

GSG Impact is looking for an Event Manager to support the organization of the annual Global Leadership Meeting (GLM), which will take place in Japan from May 20 to 22, 2025.

The GLM is a three-day, highly interactive international event designed as a workshop experience. It is organized in partnership with our local partner, the Japan National Partner. This invitation-only event has approximately 150 attendees from over 60 countries.

The Event Manager is responsible for the logistics planning and execution of this event, ensuring its success, on-budget, and alignment with GSG and Japan National Partner goals.

This role requires exceptional project management skills, attention to detail, and the ability to coordinate with stakeholders in different time zones to deliver a high-quality experience.

Key Responsibilities:

1. Event Planning, Coordination & Execution:

● Manage a comprehensive event plan, including budget and timeline.

● Create a simple mini website or online tool to communicate clear information about the event and manage registrations.

● Manage event communications with invitees: plan, draft and send out invitations and reminders to register for the event.

● Support attendees with Visa requirements

● Support GSG Impact team with travel requirements and accommodations

● Act as the primary point of contact for attendees’ requests regarding logistics (e.g., accommodations, travel, and food requirements).

● Communicate with the event venue to create the right setting for the event.

● Communicate with the event hotel to ensure a smooth booking process for attendees.

● Collaborate with local stakeholders to research and recommend venues and suppliers that align with event goals and budget.

● Manage event-day operations, including staff coordination, troubleshooting, and ensuring a smooth guest experience.

2. Stakeholder Communication

● Provide regular updates on event progress, challenges, and milestones to key stakeholders.

3. Budget Management

● Maintain a detailed event budget to ensure the event is delivered within the approved budget.

● Negotiate contracts with vendors and suppliers to ensure cost-effectiveness.

4. Post-Event Analysis

● Conduct post-event evaluations to gather feedback, measure success, and identify improvement opportunities.

Qualifications

Experience:

● Proven experience (5-8 years) in event planning and management, including large-scale events.

● Proven experience with international events and complex contexts.

● Experience working with multiple stakeholders.

Skills & Competencies:

● Strong organizational and multitasking abilities.

● Excellent interpersonal and communication skills, both written and verbal.

● Proficiency in event management software and online tools.

● Budgeting and financial management skills.

● Problem-solving skills and ability to work under pressure.

● Time adaptation and flexibility to collaborate effectively with stakeholders across different time zones.

Additional Requirements:

● Willingness to travel.

● Ability to lift and carry event materials as necessary.

Note: This job description outlines the general responsibilities and qualifications for the role. It is not exhaustive and may be modified as needed by the organization.

Work Environment:

Our work environment is inclusive and collaborative, designed to support a diverse, global team. Operating primarily online, we use digital tools and flexible communication strategies to stay connected across different time zones and locations. We foster respect, transparency, and teamwork to ensure everyone feels valued and empowered to contribute.

Payment Terms and Rate

We prefer candidates who operate as self-employed or through their own company and can invoice for services (equivalent to a freelance/contractor arrangement). The day rate for this role is £250, we estimate approximately 100 working days for this role.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

We are looking for an ambitious business development professional who has experience in end to end project management and a track record of securing six-figure funding opportunities. 

As a Business Development Manager, you will play a vital role in retaining existing contracts and spearheading the development of new business through public procurement opportunities, which are crucial to Catch22's growth and stability.

You will become an essential part of our entrepreneurial, energetic, and passionate Business Development team, contributing to the achievement of our income targets and growth aspirations. In this role, you’ll forge strong relationships across teams, lead the design of innovative services and products across our operational hubs, and ensure seamless handovers to operations.

Your main responsibilities will include: 

• Delivering a dynamic portfolio of bidding activities: Leading end-to-end bid management to secure major public sector contracts for Catch22.
• Designing innovative, outcomes-focused solutions: Spearheading the creation of high-quality services and products across Catch22’s delivery hubs.
• Driving strategic insights: Conducting upstream research and development to inform business development decisions and strategic planning.
• Fostering a culture of continuous improvement: Actively contributing to team and organisational growth by identifying and implementing actionable learnings.
• Building and managing key partnerships: Identifying and managing opportunity-specific partnerships and contributing towards broader Catch22 partnership activities.

Qualifications

To thrive in this role, you will need a passion for Catch22's vision and possess a range of experience and skills, including:

• Project Management: Proven experience in delivering end-to-end project management, including effectively leading a project team.
• Partnership Development: Experience working with external partner organisations to develop new funding propositions.
• Business Development Expertise: Comprehensive understanding of the business development cycle.
• Policy Knowledge: Familiarity with at least one of Catch22’s policy interest areas (education, employability, justice, and children’s services).
• Communication Skills: Excellent written and verbal communication skills, with a strong command of English and Maths.
• Funding Success: Demonstrated success in securing six-figure funding opportunities through written applications or bid processes

By joining our dynamic team, you will unlock the potential to advance your Business Development career through access to professional development and growth opportunities.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

National Leaving Care Benchmarking Forum (NLCBF)

NLCBF is made up of over 130 local authority leaving care teams and aims to improve services and support for care experienced young people. At the heart of our work is our Young People’s Benchmarking Forum – ensuring that the voices and priorities of care experienced young people shape our work.

NLCBF’s main activities include running 9 hybrid events each year for leaving care professionals and care experienced young people; facilitating online events and workshops throughout the year and working to influence policy and decision makers in government and other public bodies.

The NLCBF team is made up of a core team of six people, eight sessional workers and a wider group of ‘Champions’ who are care experienced volunteers.

Job Description

The purpose of the Practice Lead role is to ensure that the National Leaving Care Benchmarking Forum remains up to date with the latest legislative, policy and guidance developments in leaving care, and stays at the forefront of best practice. The post holder will utilise this knowledge to share information, develop products and tools for members, and to deliver training, consultancy work and events to members, in order to achieve our aim of improving outcomes for young people leaving care..

The post holder will:

• Remain at the forefront of best practice and key trends in the leaving care sector.
• Work with the other Practice Lead and the NLCBF Manager to develop the policy and practice focus to support NLCBF members, leading on a number of topic areas.
• Support the running of engaging events for NLCBF member local authorities for sharing best practice, national updates and for networking.
• Work closely with the Co-production and Engagement Lead to ensure the voices of care experienced young people are shared throughout the work of NLCBF
• Actively research and develop a network of experts in the leaving care sector, fostering and maintaining these relationships so they can contribute towards achieving outcomes for the Forum.
• Actively engage with local authority members and non-members to understand their key successes and challenges, and develop strong relationships.
• Support the management of the day to day business of the NLCBF and work closely with the NLCBF Manager to ensure this provides value for money for members and makes the best use of resources.
• Provide expertise to NLCBF members, relevant Catch22 services and wider Catch22 staff and partners on practice issues and solutions for supporting young people leaving care.

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

About The Role

We have a brilliant new opportunity for an experienced finance expert to join our Finance and Assurance team as our new Head of Transformation. Reporting to our Associate Director of Finance, you will be leading finance transformation and process improvement activities across the finance directorate. You’ll play a key role in driving forward continuous improvement and delivering those key improvements to maximize the benefit of our Finance team.

We have recently implemented a new finance system, Unit4 ERPx. This role will require you to lead and manage the post implementation phase of processes and ongoing transformation activity. Additionally, you will drive best practice financial management and process efficiency and consistency, ensuring that the Society maintains an effective financial control environment.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

• Experience of managing successful projects and working with operational teams.
• Experience of systems implementation and post implementation embedding new processes and transitioning through change to steady state.
• Hold relevant financial accounting professional qualification; ACA, ACCA, CIPFA, ACMA (or equivalent) with post qualification experience operating at a senior level.
• Experience driving continuous improvement of financial process and promoting a culture to support this in a large organisation
• Experience leading teams in operating effective financial control environments, adopting a mindset of continuous improvement to strengthen controls and operational effectiveness.
• Experience of Unit4 ERPx or other ERP Finance Systems – particularly post implementation.

Person Specification

• Verbal and written communication skills to liaise with a diverse range of stakeholders.
• IT skills and extensive experience/knowledge on using Microsoft packages.
• Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
• Work collaboratively and be able to prioritise your workload effectively.
• Excellent organisational skills and great attention to detail.
• Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!

About the Role

Are you someone who is passionate about seeing positive change in our world? Can you bring knowledge and creativity in designing innovative and effective peacebuilding programmes?

We are looking for someone to support our programmes and institutional fundraising with excellent writing skills, who is passionate about addressing the root causes of and inequalities caused by conflict. You will be someone passionate about the work Cord does and who can bring technical institutional funding expertise alongside peacebuilding knowledge to our small and committed team.

In this role you will lead the development of new programmes and institutional funding bids in line with Cord’s peacebuilding approach and 5 main programme areas. You will manage proposal submissions to Cord’s key donors such as the EU, US State Department, GIZ, SDC, UN Peacebuilding Fund etc. You will be working closely with country teams to design and write proposals based on strong project designs developed in partnership with our local partners.

The role will also operate at a strategic level by managing Cord’s relationships with key donors and shaping how Cord communicates about its programmes and the added-value that Cord brings.

If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.

Shine provides specialist support from before birth and throughout the life of anyone living with spina bifida and/or hydrocephalus, as well as to parents, families, carers and professional care staff.  Working throughout England, Wales and Northern Ireland, Shine is a community of over 14,300 members.  Together we share achievements, challenges, and information about life with spina bifida, hydrocephalus and related issues.  Shine enables people to get the best out of life. 

We are seeking an experienced, enthusiastic, ambitious Regional Fundraiser to join our team.  

In this role you will:

• Recruit, build and maintain supporter relationships with individuals, community groups, organisations and businesses across the south of the country

• Be proactive within your assigned area to identify opportunities for fundraising and raise awareness of the charity 

• Manage supporters effectively using Salesforce (CRM Database) to understand supporter motivations to provide excellent stewardship 

• Meet agreed financial targets, provide monthly financial progress reports and put mitigation plans in place for any shortfall 

• Promote Shine activities and campaigns to raise awareness and drive income

Who we’re looking for:  

We’re a successful, motivated fundraising team looking for someone to join us with: 

• Knowledge and experience of working across community, corporate, event and individual income streams, with a proven history of achieving financial targets 

• Excellent communication skills with the ability to motivate and inspire supporters and build long-term relationships 

• Excellent oral communication skills with a high degree of diplomacy, empathy and confidence 

• Ability to be a team player who can work on their own initiative to plan and manage their workload 

• Ability to effectively manage multiple and competing priorities to meet deadlines

• Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation

• Full clean driving licence and the ability to work weekends and evenings as required 

• Preferably living within the South of England

• Good working knowledge of MS Office and Salesforce CRM database (preferred) 

In return, Shine will offer you: 

• A competitive salary 

• 35 hour working week (part-time hours considered) 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service 

• 3% pension contribution 

• Life Assurance cover 

• Broadband allowance 

• Support to learn and develop 

If you would like the opportunity to join this fast paced, expanding organisation that prides itself on making a difference to the lives of individuals with spina bifida and hydrocephalus, then we would love to hear from you!

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. For more information about Shine, please visit our website.

For an informal discussion about this role, please contact Jo Marriott by phone or email. 

To apply, please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Around 13,000 people have Parkinson’s in Scotland, with the condition affecting many thousands of friends and family members.  Parkinson’s is a currently incurable, degenerative neurological condition. People living with Parkinson's need and value the information, services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partners. Following an investment of £1.5 million into our community work we have the opportunity to build on the quality and reach of our community services across Scotland and the rest of the UK.

About the role

You’ll manage, coach and develop a team of eight home based Parkinson’s Local Advisers (PLAs) to deliver a high standard of service across Scotland.  You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues across the wider Parkinson’s UK Scotland team to support the delivery of local priorities to reach and support more people affected by Parkinson’s. 

What you’ll do: 

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with optimal service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide support and guidance to your team of advisers, including on complex casework and safeguarding cases. Occasional need to pick up direct casework at busy times/absences etc.
• Ensure appropriate staffing cover and support other teams as required

What you’ll bring: 

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Commitment to working principles  that empower people who use our services 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively

You must live in Scotland or have plans to do so in order to carry out this role. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description. Please detail how you meet each of these in your application.

Interviews for the role will be held virtually on the 6th February

The successful candidate will be required to: 

• live in the area specified, and be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
• provide their own broadband service, have a confidential home space in which to work and with a minimum download speed of 2Mb 

This role will require a Disclosure Scotland check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You'll be a key part of the Community Fundraising leadership team in bringing our fresh strategy to life. Creating a one team ethos and an expert in identifying and securing new community relationships and income opportunities for the wider team. Working seamlessly with the Central team and colleagues across the charity.

As part of your role you will ensure that the Community Fundraising team are proactive in their approach and generate a sustainable pipeline of income. Alongside the excellent engagement and stewardship of supporters. You’ll provide direction, decision-making and proactively work towards the achievement of shared organisational and fundraising objectives.

What you’ll do:

• Develop and bring the strategy into reality. Bringing the external factors and sector knowledge in, to further shape our fundraising approach.
• Contribute to establishing and securing new income opportunities across the core community audiences to ensure we achieve our key KPI’s.
• Lead, support, motivate and inspire a high performing team of Community Fundraisers to achieve challenging annual income targets, maximise local support and provide exceptional supporter stewardship. To ensure a strong ongoing pipeline of support.
• Take the lead on specific priorities within the Community Fundraising strategy, to deliver improvements to processes, spot trends for new fundraising concepts and ensure exceptional standards of fundraising support and experience.

What you’ll bring:

• Demonstrable fundraising experience ideally within community, corporate or events fundraising. 
• Experience of line management, developing and motivating a geographically dispersed team.
• Ability to translate operational fundraising plans from a fundraising strategy, monitoring and assessing performance, including budgets and forecasting. 
• Experience of working with high profile volunteers and supporters to increase support and deal with challenging issues 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.

Interviews will be held in w/c 3rd February 2025. 

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern. 

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The Talent Set are pleased to partner with Hearing Dogs for Deaf People to support the recruitment of their Senior Digital Marketing Officer on a permanent basis. This will be a remote role with occasional travel to Buckinghamshire, paying £40,000.

The Senior Digital Marketing Officer will drive Hearing Dogs for Deaf People’s digital performance across key channels, including paid media, paid search, SEO and email marketing. It’s a vital role that will deliver impactful campaigns that increase engagement, drive income and achieve organisational objective such as Sponsor a Puppy programme, recruiting volunteers, growing legacy pledges and enhancing ecommerce success.

Key responsibilities include:

 Paid Media Campaigns

· Plan, implement, and optimise paid advertising campaigns across platforms such as Google Ads, Facebook, Instagram, and LinkedIn.

· Develop audience- targeted strategies to maximise ROI for campaigns like Sponsor a Puppy, legacies, volunteer recruitment, and ecommerce.

· Monitor and report on campaign performance, adjusting tactics as needed to meet KPIs.

SEO (Search Engine Optimisation)

· Implement on-page and technical SEO strategies to improve website rankings and organic traffic.

· Conduct keyword research to optimise website content, blog posts, and landing pages.

· Collaborate with the website team to ensure SEO best practices are implemented during website updates and content creation.

Email Marketing

· Develop and execute email campaigns, including welcome journeys, supporter engagement workflows, and appeals.

· Manage segmentation and personalisation strategies to improve email performance.

· Test, analyse, and report on email marketing metrics (e.g., open rates, click- through rates, conversions).

Data Analysis and Insights

· Track and analyse performance metrics across all channels, providing actionable insights to improve effectiveness.

· Produce regular reports on campaign and channel performance for internal stakeholders.

· Use analytics tools (e.g., Google Analytics, email platforms) to inform decision-making.

Collaboration and Campaign Support

· Work closely with other teams, including Brand and Content, Social & Community, and Product Growth, to ensure consistency across campaigns.

· Support integrated campaigns, leveraging digital channels to enhance visibility and engagement.

Innovation and Optimisation

· Stay up to date with the latest digital marketing trends, tools, and best practices.

· Recommend and implement new approaches to improve campaign effectiveness and efficiency.

Key skills include:

· Proven experience managing paid media campaigns in or for charities (Google Ads, social media platforms).

· Strong knowledge of SEO strategies and tools (e.g., Google Search Console, SEMrush, or Ahrefs).

· Experience in email marketing, including segmentation, personalisation, and performance analysis.

· Proficiency in analytics tools (Google Analytics, campaign tracking platforms).

· Excellent data interpretation and reporting skills to optimise performance.

· Strong project management skills with the ability to manage multiple priorities.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Are you passionate about driving change and supporting projects from conception to completion?

We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Transformation team on a 12-month Fixed Term Contract.

With a growing number of strategic programmes, our Transformation Management Office (TMO) is committed to maintaining its successful achievements. The role of the Project Support Officer will be part of this journey and will be supporting initiatives aimed at making a positive impact on the lives of our beneficiaries.

Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

As a key member of our team, you’ll play a crucial role in facilitating smooth project workflows, coordinating schedules and ensuring timely delivery of outcomes. We want someone to become an integral part of the delivery and get out there to understand the RBL and make a difference to the lives of those who have served, and currently serve, to keep us safe and protect our way of life.

The successful Project Support Officer should be proactive with exceptional organisational skills, attention to detail, and ability to thrive in a fast-paced environment. Working with an experienced team you will be reporting into the Transformation Cluster Leader. This role will also provide personal assistant support to the Director of Change and Transformation.

Some of the key areas of responsibility are as follows:

- Support the Cluster Leader, Programme or Project Manager to ensure programme and project delivery is managed to a defined plan, with the appropriate project management methods, processes and standards implemented and maintained throughout the programme or project lifecycle.
- Engage with stakeholders at various levels to gather requirements, provide updates and address concerns.
- Support the Cluster Leader, Programme or Project Manager to prepare regular progress reports and presentations.
- Support the identification, assessment, and mitigation of risks and issues, working closely with Programme and Project managers to develop appropriate mitigation strategies.
- Diary organising and planning management for Director of Change and Transformation, ensuring that commitments and competing demands are efficiently managed and future needs anticipated.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel in the course of your work including to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: Monday 20th January 2025

Interview process will consist of two stages, involving competency and values-based questions, along with a short assessment, and a ‘meet the team’ session. To be held virtually on dates to be confirmed.  

Successful candidates will be expected to visit our London Head Office on the start date to complete employment screening. 

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation