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Marble Mayne Recruitment, London (Hybrid)
£50,942 per year
Posted 2 weeks ago Quick Apply
Ashby Jenkins Recruitment, London (On-site)
£43000 - £45000 per year
Posted 2 weeks ago
Closing in 5 days
Prospectus, Greater London (Hybrid)
£53,460 - £55,420 per annum
Posted 2 weeks ago
Victim Support, Surrey (On-site)
£26010 - £28050 per annum
Posted 2 weeks ago
Closing in 5 days
Prospectus, Greater London (Hybrid)
£43,100 - £44,660 per annum
Posted 2 weeks ago
Irish Community Services, Greenwich (On-site)
£35,000 per year
Posted 2 weeks ago
Vibrance, Woodford Green (On-site)
£38000.00-£38000.00 per year
Posted 2 weeks ago
Prospectus, London (On-site)
£85,000 per annum
Posted 2 weeks ago
Closing in 6 days
Union Chapel Project, London (Hybrid)
£47,000 - £50,000 per year
Posted 2 weeks ago
Student Minds, Remote
£22,420 - £24,720 per year (plus £980 annual cost of living award for FY2024/25 (pro rata where applicable)
Posted 2 weeks ago
Page 66 of 82
London, Greater London (Hybrid) 7.68 miles
£50,942 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.

Posted by
Marble Mayne Recruitment View profile Company size Size: 1 - 5
Posted on: 19 August 2024
Closing date: 18 September 2024 at 12:40
Job ref: MM05
Tags: Administration,IT,Project Management,Customer Service,Operations,CRM,Customer support,Data Protection,Database Management,Delivery,Education,Information Management,Library,Quantitative,University,User Experience / UI / UX,Youth / Children