Jobs in Hoxton

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

We’re looking for a new Senior Corporate Partnerships Manager to join us for this London-based role. This is an exciting opportunity for someone to scope and develop a new strategic programme to secure high-value income-generating charitable partnerships to help reach more young people. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Hammersmith, London

Contract: 2-year fixed-term, Full-time

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: £40,000 - £50,000

Closing date: Friday 24th January, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: Interviews to commence from Wednesday 5th, February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times. 

In this role, you’ll be responsible for:

Research and Development

• Work with the Head of Corporate Partnerships to scope and develop a new strategic programme to secure high-value income-generating charitable partnerships to help reach more young people
• Work with key corporates to inspire them and better understand the kind of offer that might be attractive to them
• Identify and research opportunities to build new six-figure, multi-year partnerships with corporates to support targeted Spear Centres around the UK

Pitching

• Develop tailored partnership proposals for each prospective corporates, including volunteer engagement opportunities and funding requests
• Provide specific funding projects, budgets and other financial information as required
• Meet with individual potential partners to present and promote the overall work of Resurgo and the benefits of corporate partnerships and represent Resurgo and the team at community and industry events
• Work with the Corporate Partnerships team and Resurgo Communications team to assist in developing tools, collateral, campaigns and messaging to reach prospective corporates and increase brand awareness

Account Management

• Once established, manage existing relationships with high-value Spear Centre corporate partners, devising a partnership plan for each and ensuring they are appropriately stewarded
• Work with the Corporate Partnerships Executive to utilise volunteering opportunities to increase engagement among corporate partnerships
• Maintain high levels of engagement with corporate partners through meetings, regular updates and timely reports, at a level appropriate to their considerable investment.
• Maintain accurate paper and electronic records for all corporate prospects and partners
• Assist in training and equipping the sponsored Spear Centre to take part in stewarding the corporate partnership on a long- term basis

Active participation in and support for Resurgo’s team and mission

• Help build and develop Resurgo’s ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

This role will suit you if:

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform society.
• Passionate about connecting and engaging with corporate partners to ensure we can continue to support young people facing serious barriers to achieve sustainable employment
• Proven ability to raise funds, develop business partnerships or drive sales. Excellent client management using CRM tools such as Salesforce are desirable
• An excellent communicator with strong relational skills and the confidence and ability to develop a rapport with and positively influence a variety of people from diverse backgrounds in the corporate space
• Excellent writing skills, attention to detail and accuracy, including the ability to produce compelling proposals for a professional, corporate audience
• Demonstration of leadership capabilities; proactive, responsive and a self-starter. Ability to manage multiple priorities to meet targets and deadlines. Strong numerical, reporting and organizational skills, including the ability to establish appropriate and effective processes and structures

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership (valued at £3,000)
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Summer and autumn staff conference days, plus a two-night Christmas retreat
• Vitality Health Insurance Benefit

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

Are you passionate about supporting Dads’ to create strong secure bonds with their babies?

Do you want to help enable Dads to talk about how they’re really feeling? 

Do you want to be part of a positive, enabling team dedicated to delivering life-changing family support? 

We are looking for a highly motivated individual to work within HSH’s team to establish a Dad Matters Project in Hillingdon.

This excellent employment opportunity will sit within HSH’s exceptional staff team who have developed a reputation for delivering exceptional, life-changing support within vulnerable families. The post-holder will build on existing strong community relationships to develop and deliver this proven model of engaging with and supporting Dads.

You will need to be a car owner/driver

Key Responsibilities. As Dad Matters Co-ordinator you will:

• Build on the Home-Start foundation of peer support by engaging and supporting dads in one to one and group situations.

• Support Dads develop their understanding of establishing strong parent – infant relationships.

• Raise awareness of the risks of poor mental health for fathers and their families during the perinatal period including information on suicide prevention

• Raise awareness of the impact on fathers of caring for a partner affected by perinatal mental health issues

This role would be ideal for somebody with a strong understanding of early attachment & the impact of parental mental health issues on parent-infant relationships and for those with a background and passion for addressing the barriers fathers may face to engagement.

People and Operations Co-Ordinator

Full Time 35 hours per week | Permanent | Hybrid | Closing Date 19th January 2025

Starting Salary: £28,632 per annum

Job Reference: POC01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent People and Operations Co-Ordinator to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic newly created role working with a small team for a forward-thinking and ambitious charity.  The role of the People and Operations Co-Ordinator will be to provide timely, effective and professional HR and operations support to the organisation, supporting organisational development and compliance, working with the Head of People and Operations to deliver culture-change and ensuring that CILIP is an outstanding, positive and supportive employer. 

Reporting to the Head of People and Operations, the ideal candidate will have experience in delivering HR administrative tasks and supporting the smooth running of an organisation.  The main responsibilities of the role include:

• Provide timely and effective support on HR-related queries, including leave, pay, benefits, and employment conditions, while assisting the Head of People and Operations with employee relations cases and ensuring accurate recording of staff absences.
• Coordinate the HR management information system, support line managers with the recruitment processes in line with EDI guidelines, oversee onboarding and offboarding processes, and maintain accurate documentation.
• Coordinate employee training, manage learning and development requests, oversee the annual appraisal process, and organise employee engagement activities and events.
• Provide detailed monthly HR reports with data analysis, and make recommendations to support EDI ambitions.
• Support the Operations Team with administrative tasks, assist with operational projects, and provide cross-functional support to various teams within the CILIP as needed.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use

About The Role

We are looking to recruit a talented Community and Challenge Events Officer to help grow our challenge events and community portfolio. You will be joining a small but dynamic team consisting of a Head of Community and Events, Community and Challenge Events Manager, Community and Challenge Events Officer (this role), and Community and Challenge Events Assistant. You will play a key role in raising a team income of £650k for 2024/25. At a time when interest in children’s mental health has never been stronger, this is an exciting time to be joining our dynamic organisation and make a real and tangible difference to children’s futures.

This is a fantastic opportunity for someone who is highly organised with excellent project management skills, attention to detail and creativity. You will be confident in taking the lead on projects, utilising your experience of fundraising (paid or volunteering). You will be passionate about delivering excellent supporter experience and be happy to pick up the telephone and speak to schools, individuals and companies fundraising for us.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: 20/01/2025

1st Interview date: 30/01/2025

This role is based in our head office in Central London. Hybrid option available with minimum of 2 days in the office.

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

Please note if we receive a high volume of applications, we may close this vacancy early. If you are interested, please apply asap.

Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.

To contribute towards our overall organisational growth and transformation, we are looking to appoint an experienced and dedicated Safeguarding Lead to oversee and strengthen our safeguarding practices across all our services. 

The successful Safeguarding Lead will ensure that the charity meets its organisational, national and local requirements and responsibilities in safeguarding all users, staff, volunteers and partners of Rape Crisis South London programmes. 

Working closely with different areas of Rape Crisis South London, the Safeguarding Lead will champion best safeguarding practice standards and be able to implement shared learning and continuous improvement. Strong communication skills are essential as part of the role involves training others and ensuring that relevant documents are created to support the ongoing learnings of all staff and users. The successful applicant will also be able to demonstrate their support for Rape Crisis South London’s values and commitment to feminist principles.

The position is offered as permanent, full-time opportunity, with three days in the office. The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

To apply, please upload with an up-to-date CV and cover letter (of up to 1,500 words) identifying how you meet the essential and any desirable qualifications, skills and experience by clicking on the ‘Apply’ button. 

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

About BIG Alliance

BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. 47.5% of primary school children in Islington live in poverty, the third highest rate in London.

Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members.  It is a partnership between, East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years, Macquarie Group – principal funder and founder, and Islington Giving - funder and founder.  To date, BIG Alliance has placed more than 9,000 business professionals into volunteering opportunities within over 200 community organisations, schools, colleges and universities.

ELBA has an excellent employees benefits package including generous leave, flexible balance between working from home and the office, above sector average maternity and paternity pay, 5% pension contribution, life assurance, and a great learning and development programme, including access to free accredited courses up to degree and post-graduate level. 

Purpose of the job
The main purpose of the job is to facilitate development and delivery of the BIG Alliance’s skills-based volunteering programme, which utilises the skills, experience and sector-specific expertise of employees within our business partners to support Islington’s community organisations and residents.

Our skilled volunteers are placed with a community partner or beneficiary either individually or join one of our annual programmes which include: CoRe (Community Resourcing), Board Builders, Leaders in Partnership and Time to Talk. Over 2,500 employees have been placed as skilled volunteers through BIG Alliance since 2012 providing expertise in law, finance, IT, HR, and marketing and communications to name just a few.

The postholder will be responsible for the successful delivery of various aspects of this programme, delivering exciting, innovative employer supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with key geographical focus in Islington.

Job Description
Main duties:
• Collaborate closely with community partners, corporate partners and BIG team to understand community needs and design appropriate employee volunteering activities to address these needs
• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of BIG Alliance’s work.
• Support the delivery of all business skills activity and the wider BIG Alliance programmes.
• Proactively market volunteering programmes to BIG Alliance corporate partners.
• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.
• Develop effective working relationships with community affairs team with BIG Alliance corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.
• Implement effective evaluation and impact measurement tools in line with BIG Alliance corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.
• Work on any projects with BIG Alliance, as and when required.

General
• Develop a broad knowledge of regeneration programmes and local authority priorities in Islington.
• Use BIG Alliance’s internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce
• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.
• Proactively generate case studies, news articles, photos and social media content to promote the work of BIG Alliance in line with BIG Alliance communication targets and protocols.
• Collaborate with other BIG Alliance colleagues on projects where appropriate and contribute to the development of BIG Alliance/ELBA as an organisation overall.
• Adhere to and implement policies, including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.

About ELBA 
ELBA builds the connection between businesses and the community in east London and beyond, creating a positive impact and strong communities and tackling the issues that determine social mobility. A registered charity and membership organisation, ELBA has over 30 years of experience in enabling successful partnerships between business and the community. In the past year, ELBA helped place over 300 people into work in London through its award-winning Employment Works programme, delivered over 12,000 business volunteers into the community, and worked with over 300 local organisations in east London. Our mission is to create possibilities to bring about positive change in London by channelling the wide-reaching resources and influence of the private sector to address key areas of need. 

About our Employment work 

When ELBA’s employment and skills programme was established in 2005, its mandate was simple; to engage our member companies in the local unemployment agenda and help disadvantaged people from East London into work. Since then, we have supported over 6, 000 people into work, thousands more have benefitted from work experience placements, internships, mentors and training. 

Equibalance 

The EquiBalance project, supported by Barings since 2022, targets and engages young black male and female students who are studying at London based sixth form schools and colleges to improve their long-term earnings prospects by helping them to develop key employability skills and gain access to valuable work experience. The model is designed to target and engage Global Majority students aged 15-18 and support them through a series of bespoke skill development, career awareness and confidence boosting workshops in preparation for applying for a summer or half-term internship.

The role 

After 2 successful years of delivery, we are recruiting a part time coordinator to elevate the project through a highly effective project plan. The postholder will work within the Employment and Skills team, supporting our work with Global majority students aged 15-18. The position is part time until the end of the project year in November 2025. 

Job description 

• Working with the project manager to attract, retain and progress students on the Equibalance programme executing all activities in order to achieve this. 

• Helping to manage all social media platforms and web pages, creating content and measuring impact. 

• Organise and promote project of events 

• On a weekly basis, create a catalogue of case studies that raise the profile of the project and global majority students more broadly 

• Manage Equibalance information inbox efficiently and in real time , in a timely manner 

• With the project managers guidance draft written internal and external comms pieces for newsletters, articles and on-line platforms 

• Join social media groups and professional platforms to discuss industry-related topics 

• Collate and circulate details of vacancies and training opportunities 

• Attend and minute partnership and steering group meetings 

• On a daily basis keeping accurate records of all students and partners on our Salesforce CRM platform. 

General 

• Attend ELBA team meetings, collaborate with other ELBA colleagues on projects where appropriate and contribute to the development of ELBA as an organisation 

• Adhere to relevant policies including equal opportunities and health and safety 

• Actively promote and support safety and wellbeing of students and volunteers and comply at all times with ELBA’s safeguarding policies. 

• Undertake any other reasonable duties as requested by your line manager 

Senior Media Officer 

London or Birmingham - Hybrid Working  (minimum 1 day office per week / remaining days home working) 

Salary £36,935 - £38,284 depending on location  

Permanent, Full Time 

Birmingham £36,935 per annum plus pension 

London £38,284 per annum plus pension 

Closing date: 27th January 2025 

Do you have experience as a press officer or journalist or an impressive track record of increasing the profile of a consumer-facing charity brand across a range of media? Are you looking for an opportunity to make a difference? Then we want to hear from you! 

At the Money Advice Trust, we help people recover from financial difficulty, and aim to stop it happening in the first place. We’re looking for a Senior Media Officer to help us raise awareness of our vital debt advice services by securing high-volume, high-impact consumer facing media coverage, including TV and radio coverage. 

As Senior Media Officer you will need to be confident in developing and implementing effective media strategies, to help us grow the reach and impact of our services and to campaign for change. 

We’re looking for someone with excellent news and media judgement, who can proactively identify and create media opportunities. You’ll also need excellent writing and editing skills and be able to build and maintain strong relationships with journalists. 

In return, you’ll make a real difference by ensuring more people get the support they need, and by helping to prevent financial difficulty. It is an extremely rewarding role in a friendly and supportive environment with excellent salary and benefits. 

• 29 days annual leave plus bank holidays 

• A contributory pension scheme 

• Hybrid working arrangement 

• Generous Life Insurance 

• Wellbeing days 

•  Healthcare cash back scheme 

• Free on-site gym 

• Enhanced maternity pay 

• Long service awards 

• Subsidised parking 

• Social events 

• Birthday voucher 

• Employee Assistance Programme 

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible. 

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website. 

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve. Our vision, underpinned by our values, to put people first, support each other and solve problems, is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make the Money Advice Trust an employer of choice. 

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, our London office & directly with clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is hybrid with 1 day a week in the office based at 3rd Floor, 5-7 Singer Street, London. As an Independent Domestic Violence Advocate you will:

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

As life becomes ever more difficult for migrants across London, the UK and the world, Waltham Forest Migrant Action (WFMA) are committed to fighting back in solidarity and supporting our fellow human beings who are often suffering in the most extreme of circumstances.

WFMA is the only provider of free immigration advice in the borough. Our mission is to provide support for local migrants and refugees, and to advocate and campaign for the rights of migrants and refugees in the UK. Since 2013, our weekly drop-in centre has offered visitors a warm welcome, free advice on immigration, accommodation and welfare issues, and opportunities to socialise with the local community. Last year we helped 366 people from 71 nationalities, and our numbers continue to grow. 

THE ROLE 
WFMA is looking for a compassionate Welfare Advisor with a strong interest in migrant justice to support our visitors with Welfare and Housing issues, and make a tangible difference to the lives of migrants and refugees in Waltham Forest. This is a new post at an exciting time for the charity as we seek to expand our services at the drop-in centre and provide more immigration advice and casework in-house. 

1. Supporting drop-in centre visitors with welfare and housing issues 

• Determine eligibility and advise on all Public Benefits and how to apply for them, and in some cases help them to apply
• Advise on Housing issues, solutions and consequences, and when appropriate help the visitor find and brief a housing solicitor
• Advise on and help visitors access healthcare services
• Guide, inform and support volunteers to assist visitors
• Maintain records of advice and actions taken using our case recordkeeping software, scanning and securely storing documents shared with us

2. Maintain current knowledge and understanding of public benefits and housing systems

• Keep abreast of new developments in the public welfare and housing systems
• Liaise with other agencies and organisations as and when appropriate
• Attend training courses as and when needed, and proactively seek opportunities to develop professionally

3. Work collaboratively with WFMA staff, volunteers and professional advisors

• Understand and implement WFMA policies and procedures
• Participate actively in staff and board of trustees meetings, and other meetings as may reasonably be required
• Work with the Support Centre Manager to report to the Board at bi-monthly meetings as required

PERSON SPECIFICATION 

Essential

• Experience providing well-being support to adults in a community or other setting
• Working knowledge and understanding of local health and social care services
• A strong interest in migrant justice and issues relating to migration
• Good oral and written communication skills in English
• Good IT skills particularly experience using record management software

Desirable

• Knowledge and experience of safeguarding practices particularly in a social care or day centre environment
• Lived experience of the issues faced by migrants and the difficulties they experience in accessing services
• Understanding of GDPR and confidentiality, and experience of processing sensitive data
• Additional languages

Safeguarding
The post holder will adhere to the WFMA’s safeguarding policy. This post is also subject to an Enhanced Disclosure and Barring Service check.

You can view the job description and person specification by clicking on the below link, or on our website if you don't yet have a Charity Job account.

HOW TO APPLY
We particularly welcome applicants with lived experience of migration or borders or the UK immigration system.

To apply for the role, please click 'Apply via Website' at the top of the page to go to our application form and submit your CV and cover letter by 12pm, Friday 24th January. Interviews will take place in-person on Thursday 30th January.

Please find our contact email is at the end of the person specification in case of any questions, or for a conversation about the role.

How to apply

Please read the job description and person specification before applying for full details. Please note that applications will only be accepted by the website link provided, and we cannot consider applications submitted by email, or CVs/cover letters. The deadline for application is 02 February 2025. 

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About this role

This is an exciting opportunity to join the Reprieve team as our Head of Development- Grants and Major Givers, covering parental leave. With the support of the Deputy Director, Fundraising (DDF), you will lead the Development Team to fundraise for Reprieve, and our sibling organisation, Reprieve US, through multiple income streams. You will be responsible for managing a number of key donor relationships, while leading a dynamic and collaborative team to deliver against income targets across trusts, statutory, high value donors (HVD), events, awards and corporate sources. With at least five years fundraising experience, you will bring specialist expertise in at least one of the following areas:  trusts and foundations, statutory or high value donors. 

This is a pivotal moment for fundraising at Reprieve. The fundraising landscape in the UK has been affected by the economic crisis, and Reprieve is responding to this new context by remaining agile and proactively seeking new opportunities and funding sources. Our aim for the next 1 – 3 years is to maintain our current income and ensure Reprieve can resource our critical work at the same level. Joining at this key moment, you will be energised to bring your skills, experience, and knowledge to lead and support your team to steward and secure income from current funders, while strategising how to build income from new sources.

Reporting to the DDF, you will manage three Development Officers, ensuring they have the guidance, support, and infrastructure they need to fundraise effectively. You will work with the Head of Finance, the DDF and the Joint Executive Director (JED) to monitor and feed into organisational, programme and project budgets and income projections.  You will also collaborate with the wider fundraising team, including the Head of Mass Engagement, who leads our public fundraising (digital, emails, challenge events, regular giving); the finance team; the casework team, and Reprieve’s network of partners and fellows. 

For further details on the duties of the role please see the job description. 

Contract, Location and Salary 

This is a one year, fixed term contract from May 2025 covering parental leave. The salary is £61,003 per annum, less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked prior to interview.

Reprieve works across a number of jurisdictions; as such, this is a role that may require work outside of core office hours from time to time. This role also requires availability for face-to-face meetings with donors and other staff members in London on a regular basis.

The deadeline for applications is 02 February 2025. 

Goodman Masson are thrilled to collaborate with a leading housing association that looks after thousands of houses and aim to make a real difference by delivering better homes and supporting local communities. This incredible organisation are seeking an experienced Admin Support Officer to take on minute taking responsibilities for their Committee and Board meetings. This will be an initial 3 month contract with a view to being made permanent.

There will be around 2-4 of these meetings per month and on average 2 will require in person presence minute taking. In a typical month, you will be required to attend in person, a meeting in their South/West London Office and a meeting at their Leicester Office. Both Offices are accessible by public transport.

Main responsibilities:

• Take accurate minutes for Committee and Board meetings and distribute them promptly; provide minute-taking services to the main Governance Group
• Support governance activities, manage office systems, maintain confidentiality, and assist with various administrative tasks as needed, including working outside normal hours when necessary.
• Handle general correspondence, prepare reports, agendas, presentations, and update spreadsheets.

The Ideal candidate will have:

• Extremely well experienced minute taker (Essential)
• Proficient in various administrative and governance tasks with a focus on accuracy and competence.
• Demonstrated ability to maintain strict confidentiality regarding sensitive work-related matters.
• Skilled in drafting correspondence, reports, and other written materials, with experience in complex office environments
• Housing Association/Not-for-Profit experience (desirable)

Benefits include:

• Competitive day rate of £150-£200 per day (depending on experience) through an umbrella company
• Parking on site
• Hybrid working (2 days a week in either South/West London office or Leicester office)
• Travel expensed (when travelling to other office)

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.