Jobs in Hertford
This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.
Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.
Purpose of the role:
· Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.
· To support clients with form completion – online or paper based.
· To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)
You will be the first point of contact for our clients, whether that be by email, telephone or face to face.
We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.
The client requests no contact from agencies or media sales.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The role
We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a Fundraising Officer to join our knowledgeable and caring team.
The new Fundraising officer will join a small, friendly, but hardworking team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.
What you will need to succeed
You will have a strong knowledge of fundraising and income generation, and you will play a major part in significantly increasing income growth. Reporting into the Fundraising Manager, you will be a motivated and talented Fundraising Officer who will help us grow our unrestricted income and expand our pool of donors.
You will be required to lead your own portfolio of work, researching and identifying potential new funders, submitting applications and pitching for partnerships and support, as well as building strong relationships with donors.
You should have demonstrable experience of working in a Fundraising role, with the ability to cover the whole spectrum of fundraising duties, thinking strategically and working operationally.
Your base location is negotiable, but you will be expected to travel across England, Wales and Northern Ireland with overnight stays as required.
Hybrid and home working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
£29,778 to £34,546 per annum (Scale 6 - SO1, Points 18 – 25) plus London weighting of £3,300 if applicable. New appointments will usually begin at the starting point of the scale.
· 11½% non-contributory pension.
· 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
· Flexible working arrangements including the opportunity for Homebased or Hybrid working (dependant on base location).
· Enhanced family friendly payments.
· Employee Assistance Programme.
· Employee benefits platform.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
The client requests no contact from agencies or media sales.
In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments.
Citizens UK is the UK’s biggest, most diverse, and most effective people-powered alliance.
We bring together everyday people and local organisations to build a better, fairer society. Together, we make change on the issues that matter, from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign.
We have 600 local community organisations in membership, 4,000+ active community leaders, 15,000 Living Wage employers, and have improved millions of lives through hundreds of successful local and national campaigns.
In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments. This role reports to the Director of Finance and Operations and sits in the HQ team alongside our communications and campaign functions. At Citizens UK, fundraising is a shared responsibility across teams and we have a growing income base from a range of sources. This role will provide expertise and coordination to maximise the fundraising success of colleagues in different teams, while also supporting and/or leading on some cross-organisation major opportunities. We are looking for someone with some experience and knowledge of fundraising, particularly with UK grants and foundations, and someone who’s keen to bring their expertise and skills together with others to achieve success.
The client requests no contact from agencies or media sales.
Partnership Development Executive.
Salary: c£32,333 per annum inclusive of Inner London Allowance of £3,333 per annum. If based outside of London, you will not be entitled to the Inner London Allowance.
Location: London. We are also open to flexible working, if you are interested in this role, please get in touch.
Contract/Hours: Fixed Term Contract -12 months - 35 hours per week.
Benefits:
- 29 days annual leave plus bank holidays.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
Vulnerable children in the UK need your help.
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.
Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the role
With a passion for new business and exceptional relationship-building skills, you will be joining our successful Corporate Partnerships Team. This exciting role will be focused on securing new national corporate partnerships with some of the UK's most exciting and high-profile brands.
The successful candidate will be developing and nurturing relationships with organisations that will result in long-term, high-value partnerships that raise both income and brand visibility for Action for Children.
How you'll help to create brighter futures
- Contribute to the Partnership Development Team pipeline by identifying potential partnerships, undertaking research and qualification of opportunities.
- Contribute to the Corporate Partnership Team target by conducting the full sales cycle concerning prospect approaches, from identification and initial approach to ask and close.
- Create top-quality proposals and pitches tailored to the opportunity.
- Develop excellent relationships with key internal and external stakeholders to ensure a collaborative approach and drive positive outcomes for Partnership Development.
- Support the Partnership Development Team's strategic focus by undertaking research projects.
- Manage the Corporate Team Inbox, responding to incoming partnerships requests or filtering to the most relevant team member in a timely manner.
- Support pipeline tracking by ensuring the database (Raisers Edge) is kept updated with prospect conversations and asks.
Let's talk about you as a Partnership Development Executive
- Entry level experience working within fundraising, marketing, sales, or a new business environment at a charity or in the commercial sector.
- Experience of researching, identifying, and communicating with prospects.
- Experience of working collaboratively within an organisation.
- Self-motivated, proactive, and creative attitude with a passion for new business.
- Demonstrable interpersonal skills and ability to engage with individuals at all levels of seniority in businesses to influence outcomes.
- Ability to build a rapport, motivate, and inspire commitment to the charity and the cause.
- Passionate about working in the charity sector and committed to the core values of Action for Children.
- Excellent written and verbal communication skills that can be tailored to the needs of individuals and groups.
- Computer literate including knowledge of MS Office packages, internet research and databases.
- Willingness to work flexibly and travel the UK when necessary.
Good to know.
Application Process
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
Find us on X, , or to get to know us better.
Closing Date: Friday 12th July 2024.
First Round Interviews will be week commencing Monday 15th July 2024.
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking an individual with a background in finance, and a proven ability to manage projects, a team and relationships with stakeholders. This is an excellent opportunity for someone self-driven, energetic and proactive looking to take on the challenge and responsibility of managing a small finance team in an organisation making a difference in the lives of LGBT+ survivors of abuse and violence.
Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.
At Galop, we believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans staff and staff members of colour. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.
Galop is a charity registered in England and Wales, with around £4m of income and 65 employees.
About the Role
As the Financial Controller you will be part of the Senior Leadership Team (SLT) and report into the Chief Executive Officer. You will lead a small team and manage the relationship with our existing outsourced finance team, payroll provider and auditors to deliver high quality professional finance services to the charity. You will be responsible for the financial systems and processes and ensuring the quality and timeliness of work delivered.
Galop has gone through a period of rapid growth and you will be continuing the work to align its financial practices to its new operating model. Personally, you will be resilient and driven to develop, implement and improve financial policies. You will be working with the Treasurer and SLT to improve financial management and controls. Your financial analysis and reporting skills will be exceptional and you’ll have the ability to manage people setting clear goals and priorities for your team whilst providing support and challenge where needed.
You will work closely with other teams to establish regular, clear, and consistent channels of communication at all levels within the organisation. You will build and maintain strong relationships with senior managers and their teams and will; improve the understanding of charity’s performance; influence decision-making; deliver analysis and insight on business opportunities and support options and scenarios planning including funding applications.
Location
Hybrid – this role requires some working days to be in our central London office, and some days working from home.
Hours
0.8 - 1 FTE, Part-time (28 hours per week) or Full-time (35 hours per week)
Contract
Permanent
Reports to:
Ben Kernighan – Interim CEO
Salary
Salary scale - £47,369.25 - £54,010.33 (including inner London Weighting of £4,129.42 which is available to staff who live in London and/or work from the Galop office in central London). Dependent on experience and pro-rated for part time roles.
Closing Date
Applications should be submitted by midnight on Sunday 4th August 2024.
Interviews will be held on a rolling basis with the first sets during week commencing July 22nd. Further rounds will be conducted through August.
Please visit our website to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are very excited to be partnership with the Royal Institution to support the recruitment of a Trusts & Foundation Manager on a permanent basis.
This role offers a hybrid working pattern, coming into the London office 2 days/week.
The Royal Institution (Ri) has been connecting people with science for over 200 years. Founded in 1799, the Ri has inspired generations of scientists whose discoveries have helped shape our modern world. The Ri has a clear vision that ‘Science is for Everyone’ and it is their belief that everyone should have equitable access to science.
Together, we are looking for an ambitious Trusts and Foundations Manager to cultivate and develop relationships that will enable the Ri to achieve their strategy as they pursue new projects and reach more beneficiaries.
The role is key in maximising income from charitable trusts and foundations, collaborating across the Ri to develop innovative and compelling proposals, delivering excellent account management and stewardship to existing donors, and identifying, researching and engaging new prospects.
You will develop cultivation strategies for current and prospective charitable trusts and foundations and research relevant trusts and grant making bodies to prepare, write and submit applications. You will use your outstanding relationship building skills to build relationships with Trust and Foundations that are new or lapsed and create opportunities to introduce the work of the Ri.
Key skills include:
- Proven experience across trusts & foundations fundraising activity
- Ability to research relevant trusts and grant making bodies, prepare, write and submit applications
- Manage lapsed opportunities as well as identifying and acquiring new funding
- Build strong relationships with stakeholders both internally and externally
- Ability to tackle challenges constructively, and find creative ways forward
- Knowledge of Salesforce or similar CRM
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
JOB PURPOSE:
CVS Brent is looking to recruit its next Chief Executive Officer to lead the organisation and manage the implementation of programmes that enhance the capacity of voluntary and community organisations in the borough of Brent.
The incoming CEO will play a crucial role in leading CVS Brent through a pivotal transition period with a focus on stabilising the organisation and laying the groundwork for meaningful organisational change. This is an exciting opportunity to shape the future of community engagement and impact in Brent.
CVS Brent is a dynamic and independent charity dedicated to supporting the diverse and vibrant voluntary sector in Brent. Through a range of services, including expert advice, professional training, and effective advocacy, we enable individuals and organisations in Brent to build the capacity necessary to meet the needs and aspirations of their communities through voluntary action. Located in an inner-city borough with a rich tradition of voluntary activity, we actively promote innovative approaches to working and foster relationships and partnerships between communities, local government, and health services.
CORE RESPONSIBILITIES
- Strategic Leadership and Execution: In collaboration with the Board, the CEO will define CVS Brent's strategic direction, goals, monitor progress, and set targets..
- Provide Visionary Leadership: Lead and support staff to enhance their contributions and ensure effective programme development and delivery.
- Manage Foundation Building and Change: Establish a strong foundation for future service growth. Navigate the organisation through transitions, ensuring stability and resilience.
- Engage with Stakeholders: Align CVS Brent's objectives with those of its stakeholders by collaborating with voluntary and community organisations, local authorities, and other partners to foster meaningful relationships.
- Embrace Innovation: Encourage creative thinking and explore new approaches to address challenges.
- Represent CVS Brent publicly: Represent CVS Brent and nurture effective relationships across local, regional, and national networks. Actively seek opportunities to expand and promote CVS Brent's role and impact.
- Build Capacity: Enhance the capacity of local organisations by designing and delivering effective programs.
- Lead Policy and Advocacy Efforts: Including engagement with Brent Council, NHS regulators, and other decision-makers.
- Build Strong Connections: Cultivate and maintain strong networks with key supporters, stakeholders, and partnership agencies to strengthen CVS Brent’s impact.
- Generate Income: Cultivate and strengthen relationships with partners, supporters, funders, and potential funders to capitalise on income generation opportunities.
- Manage Finances: Acquire the necessary resources for efficient operation (from both current and new funding avenues). Additionally oversee budgeting and risk management.
- Report to the Board of Trustees: Attend Board meetings and keep the Board informed about CVS Brent's progress, relevant matters, and the charity's mission. Provide timely and relevant information to aid the Board in fulfilling its duties. Alert the Board to any significant risks facing the charity.
- Ensure Robust Oversight: Uphold and implement CVS Brent's policies, procedures, and systems. Strive for operational excellence by adhering to established guidelines and continuously improving processes.
- Stay Informed and Proactive: Continuously monitor and stay updated on current social, economic, political, environmental, and other relevant trends. Use this knowledge to identify strategic development opportunities for CVS Brent and proactively adapt to changing circumstances.
ESSENTIAL SKILLS AND EXPERIENCE
While no specific qualification is required, evidence of recent continuing professional development in areas such as management, leadership, or organisational culture is desired. Alternatively, equivalent work experience in a related field will be considered.
- Partnership Building: Demonstrated ability to build strong partnerships, particularly with large and complex statutory organisations. Proven success in forming positive relationships with funders, partners, and stakeholders.
- Regulatory Knowledge: Practical understanding of the regulatory environment within which Voluntary, Community, and Social Enterprise (VCSE) organisations operate. Strong grasp of good governance principles.
- Innovation and Change Leadership: Experience in leading and facilitating innovation and change across an organisation. Adept at driving positive transformation.
- Organisational Development: Familiarity with organisational and staff development principles. Knowledge of financial and risk factors relevant to business development in a VCSE context.
- Effective Leadership: Ability to provide effective leadership, fostering an organisational culture characterised by professionalism, respect, integrity, confidence, and trust.
- Collaborative Management Style: Proven ability to empower others through a collaborative management approach.
- Results-Oriented: Strong focus on outcomes, with a track record of delivering tangible results.
- Strong Communication: Excellent ability to represent CVS Brent and engage effectively, both verbally and in writing, across all organisational levels.
- Knowledgeable about Funding Sources: Understanding of various funding sources available to VCSEs, including trading.
- IT Proficiency: An awareness and passion for leveraging technology strategically to enhance organisational efficiency and effectiveness.
- Organisational Planning: Effectively coordinating tasks, resources, and timelines to achieve desired outcomes.
- Commitment to Inclusion: Demonstrable commitment to equality, diversity, and inclusion for all.
PERSONAL ATTRIBUTES
- Mission-Driven Commitment: Demonstrates a high level of motivation and unwavering commitment to the mission of CVS Brent.
- Enjoys Networking: Possesses strong connections within the VCSE sector and other related fields or can quickly establish connections and build networks.
- Understands the VCSE Sector: Can effectively represent and promote CVS Brent and the VCSE sector to external partners and industries.
- Possesses Interpersonal Skills: Including active listening skills and approachability.
- Thrives in a Collaborative Team-Oriented Environment: Collaborates effectively with other all team members.
- Brings leadership experience: Particularly in managing change and driving positive transformation.
- Displays an Entrepreneurial Mindset: Provides thought leadership, fosters innovation, demonstrates openness to new ideas, and is receptive to being challenged by others to explore alternative perspectives.
- Demonstrates Effective Organisation and Workload Management: Adept at managing complex workloads efficiently often with digital tools.
- Committed to staff well-being: Supports flexible working arrangements, and actively contributes to the growth and development of a diverse team.
- Demonstrates visible sector presence. Possesses strong public speaking skills and plays a prominent role in the sector.
Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Playing a pivotal role in providing operational and strategic leadership in the financial management of SCIE
· Leading the Finance Team on all aspects of SCIE’s day-to-day financial operations to ensure financial health, long-term sustainability and compliance with polices, charity legislation and other relevant financial standards
· Producing the monthly management accounts, ensuring income and expenditure is recognised accurately with appropriate, supporting audit documentation in place
· Undertaking financial due diligence approval checks against the raising of our client sales invoices, monthly payroll submissions, fortnightly BACS runs, cash flow management and bank reconciliations
· Leading on SCIE’s annual external audit, including the preparation of our statutory accounts, ensuring compliance with all relevant charity legislation, regulations and financial reporting standards
· Leading on the process of preparing and setting budgets, financial forecasting and reporting, liaising closely with the Director of Finance and Corporate Resources and budget holders as appropriate
What we are looking for:
· A dynamic and experienced individual, who has worked in a senior financial management role, ideally within the charity sector
· Achievement of a recognised, professional Accountancy part qualification status (for example, ACA, ACCA, CIMA or equivalent).
· An inquisitive mind, with excellent analytical and problem-solving skills
· Excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff
· Experience in the preparation of budgets, financial analysis and financial reporting
· Proven IT skills, including a high-level proficiency in Microsoft Office packages, with a strong knowledge of Excel’s functions and formulas
· Proficient in financial management software and tools
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please get in touch.
The client requests no contact from agencies or media sales.
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.
The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.
Are you someone with a passion for technical and vocational education that wants to bring their expertise and skills to bear in a role that catalyses careers education to support young people into, within and on from vocational pathways? If so read on.
Role Summary
The Regional Skills Manager role is newly created and will play a key role in identifying, articulating and delivering on CEC’s ambitions in technical and vocational education and training. This includes being at the vanguard in exploring the inclusion of Independent Training Providers within CECs membership and more broadly forging alignment between skills, vocational education and careers strategies and programmes. The role will play a pivotal role in ensuring national intent is translated through a place-based model.
The post will play a pivotal role in supporting clusters of Career Hubs to strengthen their engagement with providers of Technical and Vocational Training, including colleges, ITPS and employers. The role will also play a key role in supporting the operationalisation of national strategic priorities across the South.
Reporting to a Senior Manager, the post will be the primary point of regional contact for ITPs working with Clusters of Careers Hubs, within the designated area. The post will also play a key role in supporting the National Further Education and Skills Lead with the roll out of a central offer of support to all ITPs and supporting the Skills and Technical Education Senior Manager in implementing national policy and other work involving providers of technical education.
The role will also contribute towards the wider success of the Network and Employers team supporting colleagues and areas outside of the designated function as required.
Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.
To apply, please visit our website via the apply button, complete the application form and cover letter and upload a copy of your CV (removing all personal details).
Please describe in your cover letter:
- How you meet the experience, skills and competency criteria detailed in the job profile.
- Why would you like to work for Careers and Enterprise Company?
Closing date: Monday 15th July 2024 (midnight)
It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Celebrity Talent and PR Manager, joining an amazing Children’s Charity, you will have the opportunity to grow, build on and put your own stamp on this exciting role. You will bring the spotlight to their cause and mission by connecting with public figures and influencers through your extensive network list, media and PR contacts and talent agencies.
The charity supports flexible working across the UK, but you will be open to travelling across the UK, especially in London, building face to face, long-term relationships with your contacts.
Your key skills and experience:
- A natural at networking with a flair for persuasive, transparent communication.
- A strategic thinker with a creative edge.
- Skilled at balancing multiple projects with grace and a cool head.
- Experienced in navigating the world of celebrities and influencers.
- Driven by a cause, with the belief that a story well-told can make all the difference.
As Celebrity Talent and PR Manager, you will be a self-starter who is excited to take this role to the next level, with the support of a fantastic PR team around you and working closely with the Head of Media and PR.
If you have a proven track record in celebrity management, PR, or talent relations, ideally within a charity setting, please get in touch and apply today. The charity will be reviewing applications on a rolling basis.
- Location- UK based, able to travel to London for key meetings. They have a Central London office in Central/East London.
- Salary- £38,390.76 per annum (national) or £41,189.64 per annum (London, (London Weighting Allowance))
- Full-time 35 hours a week, permanent.
- Flexible working hours, 28 days annual leave, plus bank holidays, enhanced maternity/paternity and adoption leave.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are launching our external training scheme nationally & have an exciting opportunity for a talented and enthusiastic individual to join Victim Support as a Client Account Manager.
We are looking for a dynamic individual to play a vital role in the success of this new initiative, which will see organisations who sign up become part of a network of organisations who want to ensure victims of crime are understood, listened to and given the best support possible.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is 12 months fixed term, home based, working 37.5 hours per week Monday-Friday 9am-5pm. Travel within England and Wales may be required.
As the Client Account Manager, you'll be instrumental in building and nurturing relationships with organisations who we deliver training to. Your responsibilities will include understanding their needs, serving as their primary contact for inquiries, and researching new opportunities. A key focus of the role will be promoting training options to universities, the private sector and other organisations and services.
This is a challenging yet rewarding role, providing an excellent opportunity for the right person. Previous account management experience is not a prerequisite. Instead, we value transferrable skills such as marketing, sales, community development, community engagement or stakeholder management. Regardless of your background, if you believe you have what it takes, we're eager to hear how you can contribute to the success of this role.
You will need:
- Enthusiasm and a flare for building rapport with a wide range of people
- Excellent time management and prioritisation skills
- Strong communication skills and confidence in speaking to professionals on the phone, virtually and in meetings
- Exceptional listening skills and the ability to disseminate important information to stakeholders
- Meticulous attention to detail and excellent customer service skills
- The ability to think on your feet and be creative and innovative in developing new ideas and ways to engage with external organisations
If the opportunity to be part of this flagship scheme excites you and you think you're up for the challenge, we'd love to hear from you.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.
This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.
Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5, Monday to Friday
Location: Canning Town/Hybrid
Other responsibilities include
Supporter Experience
- Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
- Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
- Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.
Fundraising Administration and Best Practice
- Manage and update supporter records and report on fundraising activity and performance.
- Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
- Prepare supporter data analysis reports to support planned activity.
- Assist with fundraising, marketing projects, and campaigns.
- Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
- Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
- Keep up to date with fundraising best practice and legislation.
- Maintain a comprehensive knowledge of the organisation’s service provision and impact.
Community Fundraising and Individual Giving
- Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
- Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
- Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
- Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.
Volunteering and Gifts in Kind
- Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
- Work collaboratively with the Facilities Team to maintain and develop our food donation programme.
General
- To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience and skills
- Experience in an administrative role
- Excellent IT skills, working with a variety of systems including Microsoft packages and databases
- Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
- Understanding of the principles of and being passionate about supporter care
Abilities
- Communicate effectively, verbally and in writing, to internal and external stakeholders
- Build strong working relationships with supporters of all levels
- Work in a logical, organised manner with a high level of attention to detail
- Able to multi-task and be comfortable working as part of a small team, as well as independently
Personal qualities
- Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
- Focused and results driven, with a readiness to seize new opportunities and source new ideas
- Creative and lateral thinker with a flexible attitude to changing priorities and environment
- Commitment to advancing mission and values of Your Place
- Willingness to work outside of normal office hours if and when required
Desirable criteria
- Experience working in fundraising environment
- Experience using a supporter database
- Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
- Strong interest in working for a homelessness charity
- Committed to continuing professional development
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team in Bethnal Green. We are offering full time or part time roles and the full time equivalent salary is £28,000 per annum , plus benefits including the opportunity for hybrid working.
About the role:
As a Housing Officer, you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You’ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice.
The Housing Officer role will be supporting our services located across London & South- East England and as such ability to travel is essential.
Responsibilities as our Housing Officer will include:
- Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out
- Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary
- Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living
- Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met
In return for your skills, knowledge, and experience, you’ll enjoy:
- A comprehensive training programme
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- AIG Lifeworks Work-life Assistance (24 hours)
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities
To join us as our Housing Officer please click apply below.
Housing Management Worker
Job type Permanent - Full Time
Hours - 40 hours per week - Monday to Friday.
Salary - £23,962
Location- Merseyside
Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers?We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
Providing housing management and intensive housing management to customers at risk of homelessness living in self contained accommodation.
Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.
Someone with a Housing qualification and understanding of the welfare benefits system. Qualified to a minimum GCSE grade C or equivalent in English and Maths.
You need to be approachable and have the ability to build rapport and trusted relationships with customers and outside agencies.
Duties and responsibilities include but are not limited to:
- Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required.
-Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential
.- Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations
.- Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures
.- Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action.
Previous experience of working in Housing Management is desirable
Ability to drive and access to a car is required
Enhanced DBS check
For details of the full role profile please click
For Details of Nacro's excellent benefits click
Please Apply online
Digital Content Manager
Remote/home working (UK based only)
£23,088 pa plus excellent benefits (FTE £38,480)
21 hours per week (job share)
The Digital Content Manager for our Marketing and Communications capability will focus and lead on developing exciting and informative digital content across RNID’s programmes and audiences with a focus on our website. In this role, you’ll be building new and exciting content in a growing charity for fast moving campaigns to different audiences. This is a job share role on a flexible remote working basis which offers the opportunity to fit work around caring or other responsibilities.
You will be responsible for:
- Developing and delivering website content plans across all the charity’s campaigns and projects.
- Drafting news story blogs, research panel opportunities, case studies and other stories.
- Ensuring our content strategy is informed by the best possible insight by designing and sharing effective monitoring and evaluation of our digital campaigns and content
- Working closely with our digital team to create user led and accessible content
- Acting as a key link with corporate / campaign partners to plan campaigns and co-develop messaging and materials
- Supporting Brand & Marketing team’s audience and brand development objectives.
- Providing support for our targeted email content to our different audiences
You are an experienced digital content professional, confident in working across a wide range of topics, audiences and channels to create compelling, engaging web and digital content. You understand the importance of brand and the most effective tactics needed to build a strong one. You are a strong communicator and can craft the right content for different channels and audiences including having strong copy-writing skills for digital channels. A familiarity with wordpress and other website platforms is a plus.
You have the personal experience and confidence to shape and manage and act as a key contributor to projects and campaigns from their inception to delivery.
You have great interpersonal skills that allow you to influence internal and external stakeholders effectively. You care about social justice and are passionate about getting the voices of people who are deaf, have hearing loss or tinnitus heard by the public and those with the power to make change.
We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.
Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 14 July 2024.
Interviews expected: 24 July 2024.