Jobs in Harlesden

My client, a well known charity, is looking to recruit an experienced Financial Accountant to join them for a period of 18 months. Working as part of the financial reporting team, your role will be to work on a project focused on providing financial expertise and support to the team with the 2026 Charities SORP, based on updated FRS 102, which introduces mandatory changes for accounting periods. The role is being offered on a fixed term basis and will be focused on the transition to new accounting standards and statutory reporting.

To be considered for the role you will need to have a recognised accountancy qualification and be a strong team player with analytical skills. You will also need to be well versed in the FRS 102 changes, including Income Recognition, Three Tier Reporting and Leases.

The role is being offered on a home working basis and an 18 month fixed term contract. The salary on offer is £50,000 to £60,000.

About Us

We're a West London charity on an exciting journey, supporting South Kilburn to be a flourishing, safe and inclusive neighbourhood. In 2026/27, we're opening two stunning new event spaces that will become the heartbeat of local life, hosting everything from intimate yoga sessions and community gatherings to stylish corporate photoshoots, weddings and celebrations. 

Our vision? A vibrant calendar of diverse events each week that bring people together, generate income to support our charitable mission, and showcase the very best of what South Kilburn has to offer. 

The Role 

We're seeking a dynamic, hands-on Event Manager to take the reins of our venue hire programme. This is not just a desk job, it's a role where no two days are the same, where you'll be the friendly face welcoming clients, the problem-solver ensuring flawless delivery, and the strategic thinker helping our spaces reach their full potential. 

You'll be the go-to person for everyone who books with us, from first enquiry through to flawless delivery, making sure every event reflects our values and leaves clients delighted. 

What You'll Be Doing 

• Client Relations: Be the welcoming first point of contact, guiding clients from initial enquiry through to event day 

• Venue Showcasing: Show prospective hirers around our spaces and help them envision their event 

• Event Coordination: Manage all the moving parts (logistics, suppliers, internal teams) to ensure seamless delivery 

• Team Leadership: Recruit, train and manage a flexible pool of casual event staff 

• On-the-Ground Management: Act as on-site duty manager during events. 

• Community Building: Foster strong relationships with local residents, partners and clients 

• Systems & Records: Keep booking records using CRM and booking systems 

• Marketing Support: Help promote our venues and attract brilliant bookings 

• Process Improvement: Contribute ideas to make our operations even better 

This job description is a guide and does not constitute a 'term and condition of employment. The role may evolve as our programme grows. 

About You 

You will be: 

• Experienced in managing events or venues (ideally 1-3 years under your belt) 

• Exceptionally organised with an eye for detail that misses nothing 

• Self-starting and comfortable owning your workload independently 

• A people person: confident, professional and warm with everyone from community groups to corporate clients 

• A natural ambassador for the charity, embodying our values in every interaction 

• Tech-savvy with standard office software and booking systems 

• Flexible and happy to roll up your sleeves for evening/weekend events when needed 

• Cool under pressure: calm, solutions-focused and able to juggle multiple events 

Desirable: 

• Proven track record in event management, venue hire, hospitality or similar 

• Marketing experience, especially promoting venues or events 

Why Join Us? 

• Shape something special: Be instrumental in launching and growing two brand-new West London event venues 

• Make real impact: Your work directly supports a charity dedicated to improving life in South Kilburn 

• Community connection: Work at the heart of a vibrant, diverse neighbourhood 

How to Apply 

Send us your CV and supporting statement (max 2 sides of A4 each) clearly addressing how you meet the criteria in the 'About You' section. Tell us why this role excites you and what you'll bring to South Kilburn Trust. 

Recruitment Timetable 

Closing Date: Friday 27th February 
Interviews: Week beginning Monday 16th March 
Outcome Notifications: By 27th March 

Preferred Start Date: April 2026 

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Please see our video on our website for further details from our Chair, James Davis (go to 'meet the team', and 'current vacancies'.

Freelance/self-employed contract for 3 – 4 days per week

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are, why you suit the role and why you want to join us as CEO by Saturday 28 February 2026.

BVSC is looking for a Grassroots Development Officer to work with small, often informal voluntary, community and social enterprise (VCSE) organisations across Bexley. This role offers hands-on support to grassroots groups delivering vital services designed and led by the communities they serve, particularly those facing health and social inequalities.

The post-holder will provide practical guidance on governance, funding, safeguarding, sustainability, and other organisational development needs. You will help groups strengthen networks, increase visibility, and overcome barriers to growth, supporting them to deliver even greater impact.

This role focuses on organisations working with young people, older residents, minority ethnic (global majority) and migrant communities, people with special educational needs and disabilities (SEND), and communities in the north of the borough where grassroots activity is most needed.

Key areas of work include:

• Identifying: Engaging with grassroots groups to understand their services, users, and development needs.
• Connecting: Building relationships and establishing a network of micro VCSEs to encourage peer support and knowledge sharing.
•  Developing: Offering tailored capacity-building support, including advice on governance, funding, communications, coordination, and premises, and coordinating grant rounds.
•  Promoting: Supporting recognition of grassroots groups by health partners and the wider community, boosting their visibility and impact.

We are looking for someone approachable, organised, and committed to equality and inclusion, with experience of supporting VCSE organisations and working with diverse communities.

Don’t meet every single requirement?  At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate!

This is a unique opportunity to make a meaningful difference to small community organisations and the people they serve.

Harris Hill is recruiting a Database Manager for a national children’s charity based near Liverpool Street, with hybrid working available. You will join a friendly Finance and Database Team and play a key role in managing the organisation’s CRM database (Donorflex). 

Salary: £42,000

Reporting to the Director of Finance, you will line manage one Senior Database Officer and be responsible for maintaining high standards of data accuracy, integrity and compliance.

Key responsibilities include:

• Overseeing income processing and coding
• Managing service user data and Gift Aid
• Producing data selections and reports
• Supporting colleagues with database queries
• Improving database processes and integrations

About you:
You will have experience managing a CRM database and line managing staff, with strong Excel skills and excellent attention to detail. Knowledge of Donorflex, GDPR and Gift Aid is desirable.

Benefits include:
Hybrid working, enhanced annual leave, family-friendly policies and an employee assistance programme.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The position

Role: Engagement Lead

Salary: £28,000 - £30,000 pro rata (£14,000-15,000 for part-time 0.5FTE)

Hours: Part time, 17.5hrs (0.5FTE)

Location: Hybrid between online and our office in Dalston, London. As part of our hybrid offer, we request that people are able to travel to our London office as part of an agreed schedule with the CEO, in addition to team days and other requirements.

Contract: Three years, continuation subject to funding CEO

Reporting to: CEO 

OUTpatients is seeking an experienced Engagement Lead who can help us reach people all over the Greater London area and support us to reach across the UK online.

We encourage applicants who have prior experience working in small, developing teams and are able to balance taking initiative with close collaboration with other staff members.

We are looking for a person who can lead on managing the relationships with our existing stakeholders and expand our reach to new people and organisations in the London area. A strong applicant will be confident, able to win people over to our mission, and be able to work with a wide variety of stakeholders.

They should also have a good appreciation for intersectionality as a cross-cutting consideration throughout their work.

Responsibilities

Leadership

• Be an expert on our charity and its mission

• Represent the charity at networking events

• Develop effective communication plans related to engagement

​Engagement

• Communicate with the team to align potential activities with current projects and priorities

• Maintain and expand our database of stakeholders

• Reach diverse audiences and monitor demographics

• Approach and involve key stakeholders in our projects

• Facilitate workshops and focus groups with service users

• Provide regular reporting to CEO

Charity development

• Expand awareness of the charity in the LGBTIQ+ community

• Identify key stakeholders, organisations, and patrons who can promote our charitable mission

• With the support of the wider team, manage and grow vital partnerships and build new ones across various sectors

• Apply our ethical policies and due diligence tools to any potential partnerships or shared working

Person specification

Essential

A successful candidate will be able to to demonstrate a commitment to the charity’s mission and possess the following qualities:

• Track record of working collaboratively in small teams across various short, medium, and long term projects

• Excellent organisation and administration skills

• An articulate and confident communicator

• Able to understand and respond to updates from the healthcare sector and its barriers as they relate to the LGBTIQ+ community

• Excellent communication skills with the ability to interact with a variety of people from diverse backgrounds

• Drive to address inequality and reach underserved communities through an intersectional approach to healthcare barriers

• Experience of email marketing systems and social media tools

Desirable

In addition to the above skills, we welcome applicants with the following experience, interests, and expertise:

• Experience of working in the charity sector

• Facilitating co-production with a variety of people

• Keen interest in LGBTIQ+ rights and healthcare equity

• Knowledge of the UK cancer care sector and how it operates

• Knowledge and experience in how to be GDPR compliant

Job Title: EA to CEO (Temporary, Hybrid)
Location: London (Hybrid, 2 days in office)
Salary: £21.98 per hour
Start Date: ASAP
Working Hours: 35 per week 
Contract Type: Temporary 2- 3 months

We are looking for an organised and proactive Administrative Co-ordinator to provide high-level support to our CEO, Leadership Team, and Trustees. This temporary role is ideal for someone available to start immediately and comfortable working in a hybrid setup.

Key Responsibilities:

• PA support to the CEO: diary management, correspondence, travel, and preparing briefing materials.
• Support Trustees and Committees: scheduling meetings, preparing agendas and papers, taking minutes, and managing follow-up actions.
• Assist the Leadership Team with meeting planning, agendas, minutes, and general admin support.
• Coordinate and manage meetings and events, ensuring smooth operational delivery.
• Maintain accurate records and document management systems, handling confidential information with discretion.

Person Specification:

• Experience as a PA/Administrator supporting senior executives.
• Strong organisational skills and ability to manage complex diaries.
• Excellent written and verbal communication.
• Proficient in Word, Excel, Outlook; familiarity with CMS or database systems desirable.
• Flexible, proactive, and able to work independently.

This is an excellent opportunity for someone seeking a short-term role with immediate start in a dynamic, mission-focused environment.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are recruiting for a Eastern European IGVA to join our team in Barking & Dagenham and Redbridge; the scope on this job involves….

Job Title: Eastern European IGVA

Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall) and co-locations in two East London boroughs (Barking and Dagenham, and Redbridge)
Salary: £14,428.56 per annum
Contract type: Part-time, Permanent

Hours: 18.75

This is an opportunity to join Refuge as Eastern European Independent Gender Violence Advocate (IGVA) to supporting women and children who are impacted by domestic abuse. This is a vital role which provides high quality practical and emotional support to survivors of domestic abuse and their children in the community. You will be part of a highly skilled and supportive team committed to collaborative working and continuous learning. This role offers the chance to strengthen multi-agency partnerships to enhance outreach and support for survivors, while also contributing to increasing professional understanding of the specific needs of Eastern European women and children affected by domestic abuse and violence.

The ideal candidate will be a compassionate and resilient individual with strong communication and organizational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

It is essential for candidates to be proficient in one or more Eastern European languages.

We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organization, we encourage you to apply.

Closing date: 9.00am on 2 March 2026

Interview date: Week commencing 9 March 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Key Responsibilities

As our Website Lead, you will: 

• Oversee daily management, development and optimisation of the ICR’s main website — including content, SEO/AEO and technical improvements
• Work closely with internal partners to develop new pages, sections and features
• Lead a programme of ongoing content review and user training across the organisation
• Produce regular website analytics reports and deliver insight-driven recommendations
• Ensure consistent branding, accessibility and outstanding user experience
• Manage a Digital Communications Officer (job share, 1.2 FTE) and help recruit and line-manage a new Website Developer
• Plan and prioritise technical projects with our Digital Services (IT) team

About You

This is a fantastic opportunity for someone who combines technical understanding with creativity, editorial judgement and a passion for delivering exceptional digital experiences.

You’ll bring:

• Strong experience managing and publishing content within a CMS (Sitefinity experience is a bonus)
• A solid understanding of HTML and confidence working with developers and IT colleagues
• Experience overseeing the day-to-day running of a large website
• Skills in analysing website performance using tools like GA4, Google Tag Manager or Matomo
• Excellent organisational ability and the skills to manage multiple concurrent projects
• Strong written and verbal communication skills
• Experience managing or mentoring others (highly desirable)
• A proactive, collaborative approach to working across teams
• Optional but advantageous: experience with Adobe Creative Cloud tools, editorial content review, and training non-technical users

Title: Statistical Editor – Maternity Cover 
Specifications:  Fixed Term Contract for 1 year, 3 days per week including Wednesdays and Thursdays. 
Salary:   £49,000 FTE Per Annum £29,400 at 0.6 FTEHours: 22.5 hours per week 
Location: Remote first (home based) with some travel expected for in person meetings, United Kingdom, Germany or Denmark 
Closing date: 6 March 2026 

Interview date: w/c 23 March 2026 
 
Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesising research findings to produce the best available evidence on what can work, what might harm and where more research is needed.  Our work is recognised as the international gold standard for high quality, trusted information.  Though we are spread out across the globe, our shared passion for health evidence unites us and it is important that the role holder can work effectively and collaboratively with a diverse range of contacts across the world. 

Our Central Executive Team supports this work and is divided into four directorates.

This role reports to the Methods Support Manager and sits within the Methods Support team in the Evidence Production and Methods Directorate.

Key areas of responsibility include: 

• Providing advanced methodological advice/support to high priority reviews  

• Providing advanced methodological advice and support to colleagues in the Evidence Production and Methods Directorate as required;  

• Providing methods and statistical peer review on reviews submitted to the Central Editorial Service as required;  

• Supporting the development of editorial resources for reviews that use complex methods   

• Developing guidance and resources on statistical topics  

The successful candidate is expected to have: 

• Post-graduate degree in medical statistics  

• Involvement in epidemiology or statistical research   

• Familiarity with statistical methods used in pairwise and network meta-analysis and with general evidence synthesis methods  

• Familiarity with methods used for the synthesis of non-randomised studies  

• Good understanding of appraising different study designs   

• Familiarity with best practices in the statistical analysis of different study designs   

Don’t have every single qualification? We know that some people are less likely to apply for a job unless they are a perfect match. At Cochrane, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and passionate workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate. 

Our organization is built on four core values: Collaboration: Underpins everting we do, locally and globally. Relevant: The right evidence at the right time in the right format. Integrity: Independent and transparent. Quality: Reviewing and improving what we do, maintaining rigour and trust.  

You can expect:  

• An opportunity to truly impact health globally

• A flexible work environment which includes remote-first working (although you will be required to attend in person meetings from time to time, depending on your location and the needs of the role) 

• An environment where people feel welcome, heard, and included, regardless of their differences 

Cochrane welcomes applications from a wide range of perspectives, experiences, locations and backgrounds; diversity, equity and inclusion are key to our values.  We are a Disability Confident Employer which means that applications from candidates who share they are disabled, and who meet the criteria for the role, will be guaranteed an interview. 

How to apply 

• The deadline to receive your application is 6 March 2026. 

• The supporting statement should indicate why you are applying for the post, and how far you meet the requirements, using specific examples 

• Please read the Candidate Guide which gives you more information about our employee benefits and outlines what you can expect from the application process Candidate Pack

• Read our Recruitment Privacy Statement

The Role:

About PRS Members’ Fund: we are dedicated to supporting PRS songwriter and composer members through life’s challenges by offering hardship funding and wellbeing support when it’s needed most. As a charity with deep roots in the music community, we exist to help music creators navigate hardships, whether it’s through health and wellbeing support, housing assistance, or financial aid, so they can focus on what they do best: making music. 

To provide professional tailored advice, information and support to sick and vulnerable PRS members and those struggling with complex physical and/or mental health issues. To visit occasionally those members who may require Fund assistance, or to contact them through electronic means.

Our Welfare Support and Service Development Manager will be responsible for working with the Funds’ senior management to identify opportunities that support the charity’s strategic objectives and their constituent parts that are designed to develop new and improved welfare services. Plan, oversee and deliver assigned tasks and projects in line with the Fund’s strategy, monitor and report on progress to all stakeholders. 

• To conduct interviews in person or via electronic means with all referred cases with professional sensitivity and competence; to establish and evaluate circumstances by making an accurate assessment of financial, health, housing, wellbeing and other relevant areas to ascertain underlying nature or causes of need.
• To take account of statutory and other relevant legislation, when determining other areas for support and advice.
• To lead on providing protection for vulnerable adults and children who are under threat of abuse or exploitation.
•  To give advice, information and on-going support to beneficiaries and their families, throughout their journey, and identify for them other specialist agencies and charities that can offer appropriate assistance. 
• To lead on Impact Measurement with the Grants & Administration Manager, and Communications and Engagement Manager to prepare reports and surveys on the outcomes of the Fund’s support activities so that the Trustees can review Fund policy to future proof the Fund’s effectiveness.
• To actively contribute to regular liaison meetings with our key partners, and other charity networks, including setting agendas and discussion points of mutual interest and learning for the benefit of our members.

Our client brings joy and laughter to seriously ill children in NHS hospitals and hospices across the country. Through in-person and virtual visits and events, the charity;s entertainers; from magicians to musicians, artists, fairies and therapy dogs, enhance wellbeing and help young patients and their families cope with the pain and anxiety of serious illness and hospitalisation. The charity is looking for a Public Fundraising Manager to join their growing, values-led team.

Public Fundraising Manager
Full time, 37.5 hours per week
London (N5) – minimum of three days in the office (Monday, Tuesday and Thursday)
£40,000

The Public Fundraising Manager will lead the individual giving, in-memory, legacies, challenge events and community fundraising activities, building on strong foundations that are already in place across these areas. The Manager will be responsible for around £400,000 of income per year, largely across challenge events, community fundraising, and individual giving. You will be an ambitious professional individual who will go above and beyond to help raise the charity’s profile, build the supporter base, and deliver exceptional standards of donor care to grass roots supporters.

Reporting to the Director of Fundraising, the postholder will have experience in at least one or more of the key public fundraising areas: individual giving, challenge events, community fundraising, legacy and in memory fundraising. You will be an exceptional relationship builder with strong emotional intelligence and influencing skills, providing a creative and ambitious approach to fundraising with evidence of public speaking and crafting compelling proposals and impact stories.

How to Apply
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
 

Harris Hill is delighted to be working in partnership with Barts Charity to recruit an exceptional Head of Impact and Information.

Barts Charity is the dedicated charity for Barts Health NHS Trust, supporting five hospitals across East London and funding world-leading medical research in partnership with Queen Mary University of London. Together with their partners and supporters, they invest in projects that improve health outcomes locally and beyond.

Salary: £68,000 - £76,000 · Full time · London (hybrid)

This is a new senior strategic role, created at a pivotal moment as Barts Charity develops its new five-year strategy (launching March 2027). You will lead the Charity’s approach to monitoring, evaluation, impact and information, ensuring it can clearly evidence, learn from and communicate the difference its funding makes.

About the role

You will establish Impact and Information as a core strategic capability, leading the development and delivery of a robust monitoring, evaluation and impact framework across Barts Charity’s research and grants portfolio.

Working closely with Funding & Impact, Fundraising and Communications teams, and external partners including Barts Health NHS Trust and Queen Mary University of London, you will ensure the Charity can clearly demonstrate and communicate the impact of its funding.

You will also lead and develop the Impact and Information team and drive improvements in data systems, insight and reporting.

About you

You will bring senior-level experience of impact, evaluation or information leadership in a science, research, healthcare or grant-making context. You will be confident working with complex data and translating evidence into clear, compelling narratives for different audiences.

You will have:

• Proven experience designing and delivering monitoring, evaluation and impact frameworks
• Strong understanding of healthcare, research or medical innovation
• Experience supporting communications and fundraising with credible impact evidence
• Excellent stakeholder management skills
• Strong leadership and team development experience

This is a rare opportunity to shape a new strategic function at a major healthcare charity, influence how impact is understood and communicated, and play a key role in the Charity’s future strategy.

For more information, please send your CV to

Deadline: Monday 2nd March at 9am

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Barts Charity is a Disability Confident Committed employer and will offer an interview to a fair and proportionate number of disabled applicants who meet the minimum criteria for the job. If you wish to apply under the Disability Confident campaign, this can be indicated at the application stage.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.