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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access the support they need.
We are looking for a general manager to work as part of a small team. This is a practical, hands-on role that keeps the organisation running well day to day. It will suit someone who enjoys creating order, improving systems, and supporting meaningful work behind the scenes.
This is a varied role in a start-up environment. Things are still being built, processes are developing, and we need someone who brings steadiness, organisation, and a calm, reliable approach with a meticulous eye for detail.
We’re looking for someone who:
· Has experience of general management or similar role
· Has worked in a relevant sector, for example addiction, mental health, homelessness, poverty or justice
· Understands and enjoys the reality of a small, evolving start-up
· Is calm, steady and level-headed
· Has meticulous attention to detail and is a practical organiser who gets things done
· Can use digital and AI tools to simplify processes
· Is empathetic and purpose-driven to help people
This role may not be the right fit if:
· You prefer large, structured organisations with established systems
· You are mainly looking for roles centred on visibility, profile, or personal recognition
· You are seeking a heavily defined role rather than one that grows and adapts
If this feels like the kind of work you want to be part of, send your CV and a short note on why you’re interested.
Position: General Manager
Location: London/South East (with UK wide travel as required)
Contract type: Flexible (full or part-time, contractor/employed)
Salary: Up to £50,000 pro rata depending on experience
WHO WE ARE.
Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage.
THE ROLE
You will be the operational lead for the organisation, working in a small team with founder Mark Johnson to turn plans into delivery and ensure the day-to-day running remains smooth and reliable. The role is varied, practical, and suited to someone who enjoys building structure and supporting others to succeed.
WHO WE’RE LOOKING FOR
· Someone with experience in general management in a social enterprise, or small start-up
· A meticulous and practical organiser who enjoys making things work and getting things done
· Someone who wants to work with purpose, helping build a socially oriented organisation
· Efficient, empathetic, and comfortable juggling a wide range of tasks
· Tech-savvy and confident using AI/digital tools to make processes simple and efficient
· Flexible: this role could be full-time, part-time, or suit someone returning to work
WHAT YOU’LL DO
· Project management: Plan and manage projects from start to finish, making sure deadlines are met and everyone delivers on their part.
· Meetings and follow-up: Organise and run management meetings, keep notes, and make sure agreed actions happen.
· Governance: Oversee compliance and act as Company Secretary, keeping records accurate and up to date.
· Finance: Use Xero and work with accountants/bookkeepers to oversee budgets, accounts, and financial reports so the numbers are always clear.
· Fundraising and business development: Support funding applications, proposals, and relationships with partners to bring in new opportunities.
· Operations: Keep the day-to-day running smoothly – from diary management and HR basics to coordinating contractors.
· Communications: Maintain simple but effective comms, updating the website and keeping social media active.
SKILLS & QUALITIES
· Strong organisational and project management skills
· An excellent writer, whether contracts, bids or public facing materials
· Experience of operations, governance, and finance oversight in a small organisation
· Confidence managing budgets and financial reporting (not a finance role, but able to keep track)
· Able to communicate clearly and keep people focused
· Empathetic, socially minded, and committed to putting people first
· Steady, reliable, and happy working in the background to let others thrive
EQUALITY & DIVERSITY.
Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Assistant
Location: South of England (hybrid working with London/UK wide travel as required)
Contract type: Flexible (full or part-time, contractor/employed)
Salary: Up to £30,000 pro rata depending on experience
WHO WE ARE.
Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage.
THE ROLE
This role supports founder Mark Johnson with day-to-day organisation, preparation, communication, and follow-up. It is a hands-on role and could be suited to someone early in their career who wants an opportunity to grow, learn, and be part of building something from the ground up. You will help bring order, structure, and clarity to a fast-moving environment.
This is a development role with real responsibility. You will handle communications, organise information, prepare materials, conduct basic research, and make sure Mark has what he needs to stay up to date and move projects forward.
WHO WE’RE LOOKING FOR
· Someone who can absorb information quickly and think clearly
· Naturally organised, structured, and meticulous with detail
· Interested in social justice, politics, history, and the wider world
· Someone who wants a meaningful opportunity to learn and be part of a start-up journey
· Open, curious, and willing to develop new skills
· Calm and steady
· Someone who enjoys creating order and helping things run smoothly
· Based in the South of England, and willing to travel
· Comfortable using digital and AI tools, with an interest in personal and professional development
WHAT YOU’LL DO
· Communication support: Draft emails, prepare short notes, and help keep Mark up to date with actions and priorities
· Organisation: Keep diaries, documents, and information in meticulous order
· Meeting support: Join conversations, take clear notes, track actions, and ensure follow-up happens
· Research: Collect short summaries, stats, and key information about our sector (addiction, mental health, homelessness, poverty, justice)
· Fundraising and bids: Assist with drafting, formatting, and preparing proposals and applications
· Documentation: Prepare simple business cases, summaries, or briefing papers
· Operations: Support basic bookkeeping tasks, receipts, and expense organisation
· Learning and development: Take on a variety of new tasks as skills grow
SKILLS & QUALITIES
• Strong academic ability and curiosity
• Excellent written communication skills
• Ability to organise information clearly and maintain structure
• Strong attention to detail and pride in accuracy
• Interest in social justice and willingness to understand the issues we work on
• Ability to learn quickly, listen well, and adapt as the organisation develops
• A steady, reliable attitude
EQUALITY & DIVERSITY.
Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.
The client requests no contact from agencies or media sales.
Bow Church is looking for an organised, proactive and relational Operations Coordinator to play a key role in supporting the day-to-day life, ministry and mission of our church community.
Bow Church is a vibrant community seeking out the abundant life of following Jesus, encountering the Spirit and growing in the Bible – and helping others in Bow to come, belong, serve, give and grow within that story.
Working closely with the Rector and other leaders, you’ll coordinate the practical rhythms of church life, maintain the systems, communication and organisation that enable the life of the church to flourish, help oversee our buildings, events and governance, and support volunteers, ministry leaders and staff.
This is a varied and rewarding role that would suit someone who enjoys helping people, systems and activities work well together. You’ll need strong organisational and interpersonal skills, good judgement and the ability to move confidently between practical administration, relationship-building and day-to-day problem-solving.
This is a permanent, flexible three-day-per-week role (21 hours), including some Sundays and occasional evenings as part of the normal rhythm of church life. Salary: £19,200–£21,600 per annum (£32,000–£36,000 FTE), depending on experience.
There is a Genuine Occupational Requirement for the postholder to be a practising Christian under Schedule 9 of the Equality Act 2010. The successful applicant will be required to undertake an Enhanced DBS check.
For information on this and any other vacancies and to get more of a sense of who we are, please visit: www.bow.church/work-with-us
The cover letter forms an important part of our recruitment process, so we’d encourage you to give it the time and thought it deserves.
There is a Genuine Occupational Requirement for the postholder to be a practising Christian under Schedule 9 of the Equality Act 2010. The successful applicant will be required to undertake an Enhanced DBS check.
The client requests no contact from agencies or media sales.
Green New Deal Rising is looking for a creative and strategic Organiser to build and grow our volunteer movement, activating and training people to deliver bold, people-powered campaigns that shift the political agenda.
Green New Deal Rising is building a movement of young people from every part of the UK to fight for a response to the climate crisis that transforms our economy to deliver a safe climate and a fairer society. We believe in people power, and through a combination of disrupting the political system and organising in our communities, we are working to make the Green New Deal an era-defining political demand.
As part of our multi-year strategy, we have ambitious plans to mobilise young people, disrupt politics, and force this government, and those that follow, to deliver transformative change. Organising will be central to this: activating and training volunteers, growing our local and national teams, and converting people power into political concessions.
You will design and deliver impactful volunteer pathways and training, both digitally and on the ground, and support our movement to do the same. You will be a creative thinker with strong people and coaching skills, good political judgement, and a desire to build a movement capable of winning real change.
We're a small, agile team, and we all pitch in where needed across our campaigns and organising work. You'll own real responsibility early on, contribute to shaping our direction, and watch your work make an immediate impact.
We’re young people fighting for climate justice and a Green New Deal.



Job Title - Health Consultant
Contract - Permanent
Hours - 21 hours per week
Salary - £31,920 per annum (£53,200 FTE)
Location - Coram Campus, London – hybrid of office and home working. Occasional travel to other venues in the UK is required
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.
Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.
Our 650+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.
Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.
Health Consultant Role
This role is an essential part of CoramBAAF’s multi-disciplinary offer for CoramBAAF members, providing expertise, knowledge and experience of health practice and policy within Adoption, Kinship and Foster care. Key responsibilities include
As a professional membership organisation CoramBAAF is responsible for delivering high quality research-based policy advice and briefing updates to its members and other relevant stakeholders, including central and local government. This role sits within the policy, research and development (PRD) team. The PRD team is led by the Managing Director of policy, research and development and consists of consultants who specialise in different forms of family placement from an interdisciplinary perspective including social work, legal, health and research. Core to the team’s role is the contribution to membership services and products, including publications, conferences, briefings, practice notes and forms. The team also convenes a number of advisory committees and special interest groups that support and feed into these primary functions.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 27th July 2026 at 11:59pm
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
At Mayor's Fund for London, we believe every young Londoner should have the opportunity to thrive. To help us achieve that, we're looking for an experienced CRM, Data & Impact Manager to lead the development of our Salesforce CRM, strengthen how we use data across the organisation and help us demonstrate the impact of our work.
This is an exciting opportunity for someone who enjoys improving systems, solving problems and turning data into meaningful insight. As the organisation's lead for Salesforce, you'll play a central role in ensuring our CRM supports colleagues across delivery, partnerships, and engagement.
You'll take ownership of the day-to-day administration, development and continuous improvement of Salesforce, helping colleagues get the very best from the system while identifying opportunities to improve processes, reduce manual administration and strengthen organisational reporting. Whilst specialist external support is available for larger developments, you'll be confident leading routine system improvements, troubleshooting issues and implementing practical CRM solutions independently.
Alongside leading our CRM, you'll champion high-quality data and reporting. You'll work with colleagues across the organisation to improve data quality, develop meaningful dashboards and reports, and ensure information is used to support better decisions, stronger programmes and greater organisational learning.
We're looking for someone who enjoys working collaboratively, building relationships and helping others embrace better ways of working. You'll be equally comfortable discussing system improvements with colleagues, analysing data to identify trends and opportunities, and translating technical information into practical solutions that make a real difference.
This is a role for someone who wants to combine technical expertise with social purpose. If you enjoy making systems work better and want your work to contribute to improving outcomes for young Londoners, we'd love to hear from you.
What you'll bring
You'll have experience leading and improving a CRM system (Salesforce), fixing bugs and issues, developing reporting and dashboards, improving data quality and supporting colleagues to make better use of systems and information. Most importantly, you'll enjoy solving problems, working collaboratively and continuously improving how an organisation uses CRM and data to achieve its mission.
We recognise that no candidate is likely to meet every criterion. If your experience aligns closely with the role and you believe you have the skills and potential to succeed, we'd encourage you to apply.
SELECTION PROCESS
Deadline for applications: Monday, 27 July 2026 (midday)
Shortlisting: Tuesday 28th July 2026 onwards (we will contact candidates by latest Thursday 30th July if they are successful to next stage)
Interview: Wednesday 05th August (in-person is our preference)
We recognise that people have different working styles, strengths and ways of communicating, including neurodivergent candidates. We welcome applications from anyone who can demonstrate the skills, knowledge and experience needed for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to discuss how we can support you. Getting in touch about this will not affect how your application is considered.
Right to Work
To be considered for this role, you must have the right to work in the UK at the time of application. Unfortunately, Mayor’s Fund for London does not hold a Home Office sponsor licence and cannot offer visa sponsorship for this position.
Joining our dynamic and highly impactful team, the successful candidate will contribute to both income generation and fundraising strategy, helping LTSB diversify income, strengthen supporter relationships and maximise opportunities for future growth through existing strong partnerships and the initiation and development of new funding partnerships.
Working within the Fundraising & Communications Team, the Senior Fundraiser will develop and secure income from a range of funding sources including trusts and foundations, statutory funders, lottery distributors, corporate foundations and philanthropic supporters.
While strong trusts and foundations experience is essential, we are looking for someone who can work flexibly across income streams, identify opportunities, build relationships and pursue the strongest prospects wherever they arise. This breadth is important in a small team, where fluidity and responsiveness help maximise income and ensure we follow the most promising routes to success.
Application deadline is 5pm 3rd August
LTSB prepares, connects and supports young people from disadvantaged backgrounds to careers with leading organisations.
Senior Tax Manager - UK Hybrid: £80,000 - £83,300 + Amazing Benefits
For a global organisation working in over 100 countries, we're recruiting a Senior Tax Manager. Reporting to the Director of Group Tax and Status, this role will support the team on all business projects and transactions across the UK and overseas including due diligence, analysing and advising tax implications on cross-border transactions, exploring tax risk mitigation and tax efficiency strategy, supporting business change.
The Senior Tax Manager will suit someone who has dealt with multiple tax jurisdictions and regions, covering both direct and indirect taxes, and coordinating with multiple internal and external stakeholders from different business units, regions and countries. Experience from implications arising from business restructuring, and divestments (including disposal of real estate assets) is key.
This role can be based UK-wide with occasional office attendance (London, Cardiff, Edinburgh, Belfast)
Main Duties:
Person Specification:
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Our client is partnering with Robertson Bell on a retained basis to appoint a Head of Finance on a permanent basis. This is a pivotal leadership opportunity within an ambitious, internationally focused charity at an exciting stage of growth.
This is a unique opportunity to join a fast-growing, mission-driven organisation at a transformative stage in its journey. Reporting directly to the Chief Executive and working closely with Trustees, Board Members and senior stakeholders, the Head of Finance will play a central role in shaping financial strategy, strengthening operational maturity and supporting ambitious international growth plans.
The role
The organisation
Our client exists to deliver meaningful impact through innovation, collaboration and investment in research. It brings together experts, funders and partners from across the sector to challenge conventional thinking and accelerate progress towards its ambitious mission.
With income, activity and organisational complexity expected to grow significantly over the coming years, the charity is entering an exciting new phase of development. It combines the pace and agility of a scaling organisation with the credibility and influence of an internationally recognised charity.
The successful candidate will join a collaborative leadership team committed to building an organisation capable of delivering lasting impact. Alongside the opportunity to play a pivotal role within a purpose-driven organisation, the role offers flexible hybrid working, genuine work-life balance, professional development opportunities, private medical insurance, life insurance, pension contributions and generous annual leave.
Essential criteria
If you are a strategic and hands-on finance leader looking to play a meaningful role within a high-growth charitable organisation, we would love to hear from you.
This role is based in London with an expectation of two days per week in the office.
Tax Manager - UK Hybrid: £50,000 - £53,000 + Amazing Benefits
For a global organisation working in over 100 countries, we're recruiting a Tax Manager. Reporting to the Group Tax Manager, this role will support the team on all direct tax initiatives across the UK and International Regions and Countries covering developments in tax policies, processes, procedures and tax systems. The Tax Manager will support the mitigation of global tax risks and will ensure complex business operations globally are managed tax efficiently. This role can be based UK-wide, with occasional office attendance (London, Cardiff, Edinburgh, Belfast)
Main Duties:
Person Specification:
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Home-Start Barnet, Brent & Harrow
At Home-Start Barnet, Brent & Harrow, we believe every child deserves the best possible start in life. We support families with young children through challenging times, helping parents build confidence, strengthen relationships and create happier, healthier home lives.
We're looking for an experienced and compassionate Family Support Lead to join our leadership team. This is an opportunity to help shape high-quality family support services, lead a dedicated team and make a lasting difference to children and families across our communities.
About the Role
As Family Support Lead, you will provide day-to-day leadership to our Family Services Team, ensuring families receive safe, effective and person-centred support.
You'll supervise a team of Family Support Coordinators, oversee referrals and case management, act as our Designated Safeguarding Lead (DSL), and work directly with a small caseload of families with more complex needs.
The role is varied and hands-on, combining operational leadership with direct practice. You'll also contribute to volunteer development, deliver training and parenting programmes, build strong partnerships with local agencies and help drive continuous improvement across our services.
Key Responsibilities
About You
We're looking for someone who combines strong leadership with warmth, empathy and excellent professional judgement.
You'll have:
Why Join Us?
This is an exciting time to join Home-Start Barnet, Brent & Harrow. You'll become part of a supportive, ambitious organisation that genuinely values its people and the families we work alongside.
We offer:
Safeguarding
Home-Start Barnet, Brent & Harrow is committed to safeguarding and promoting the welfare of children and adults. All appointments are subject to satisfactory references and an enhanced DBS check.
This post is exempt from the Rehabilitation of Offenders Act 1974.
Ready to Apply?
If you're an experienced family support professional who enjoys leading others, building strong partnerships and helping families thrive, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Peer Support Worker
Reference: 354
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: Permanent
Salary: £25,233 per annum
Based: Waltham Cross + Herts Countywide travel required, depending on client need and waiting lists, with a focus on Waltham Cross and East Herts.
Another exciting role has become available within our Peer Support Service.
About the Peer Support Services
Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire. Peer Support is the key service most requested by people and we now offer this in all of our 7 Wellbeing Centres across Hertfordshire. HMN’s values of Hope, Courage, Togetherness and Responsive form the basis of all the work we do.
Hertfordshire Mind Network provide a range of training opportunities, including our Peer Support Academy. Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values and these values form the ethos we work within our peer support team and the 2 academy courses we run which are: The Foundations of Peer Support and Supporting Others in a Peer Way.
About the Role
The Peer Support service provide tailored, personalised support for someone’s individual needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes; Hope, Courage, Togetherness and Responsive. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
As a Peer Support Worker you will:
We offer:
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 31 July 2026.
Interview dates will be confirmed
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 354 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Westminster, London
Contract: Permanent, Part-time
Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits.
Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)
Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)
Closing Date: Monday 10th August 2026
JOB PURPOSE
This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.
As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change.
MAIN DUTIES
1. Fundraising CRM Project Leadership
Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations
Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.
Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid
Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.
Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations.
2.CRM and Data Management
Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects.
Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices.
Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.
Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes.
Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner.
Work with the Marketing and Communications team to help implement soft opt-in
Manage one database volunteer to complete database tasks.
3. Data Selections, Segmentation and Campaign Support
Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.
4. Reporting and Insight
Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.
5. Cyber Security
Work closely with the IT team to manage security/GDPR of the Fundraising crm
Develop knowledge in this area and undertake training as required.
6. Other Duties:
Provide ad-hoc administrative support to the Fundraising and Communications team.
Support and attend fundraising events as required.
GENERAL RESPONSIBILITIES
Stay up to date on policies/news/regulations relating to the role
Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues
Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator
Undertake any other duties that may be required which are commensurate with the role.
In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.
Person Specification:
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.
EXPERIENCE
E1 Experience of using a database to accurately enter and manage data
E2 High level skills related to data management and handling
E3 Working extensively with Fundraising CRM system
E4 Implementing policies and procedures
E5 Running reports and analysing data.
E6 Understanding of data protection and GDPR principles
E7 Working with Salesforce, ideally with Administrator certification. (Desirable)
E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)
E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT
E10 Experience of working in the charity sector (Desirable)
KNOWLEDGE
K1 Ability to prioritise and organisational skills, remaining calm under pressure
K2 Team working skills with a positive and collaborative approach.
K3 Interpersonal and communication skills, both verbal and written.
K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.
K5 Individual giving and/or other types of fundraising.
K6 Up to date knowledge of GDPR compliance and soft opt-in
K7 Relevant regulations, legislation and professional codes of practice.
K8 IT proficiency, especially Excel, Word and Outlook.
The client requests no contact from agencies or media sales.