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Closing tomorrow
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £13676 per annum + staff discounts, healthcare
Posted 3 weeks ago
Closing in 3 days
METRO Charity, Greater London (On-site)
£30,594 FTE (salary is pro-rata for 3 days per week at £18,356.40)
Posted 3 weeks ago
Closing today at 15:57
Look Ahead Care Support and Housing, Newham (On-site)
Up to £42000 per annum + staff discounts, healthcare
Posted 4 weeks ago
Closing today at 16:27
Transplant Links Community (TLC), Remote
£36,000 - £40,000 per year pro-rata
Posted 4 weeks ago Quick Apply
Closing today at 15:18
Look Ahead Care Support and Housing, Islington (On-site)
£70000 - £75000 per annum + staff discounts, healthcare
Posted 4 weeks ago
Closing today at 23:30
NFP People on behalf of The Donkey Sanctuary, Remote
£58,266 per annum
Posted 4 weeks ago
Closing in 2 days
Surviving Economic Abuse, Remote
£28,000 per year (pro rata)
Posted 4 weeks ago
Closing in 2 days
STEM Learning Ltd., London (On-site)
£55,000 - £65,000 per year
Posted 4 weeks ago
Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (On-site)
£31k - 35k per year + (FTE)
Posted 4 weeks ago Quick Apply
Closing in 2 days
Costello Medical Consulting Ltd, London (Hybrid)
£39,000 per year
Posted 4 weeks ago
Page 76 of 77
Not For Profit People
London (Hybrid) 14.57 miles
£40,560 per annum
Full-time
Permanent
Job description

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: Thursday 1st August 2024

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

  • Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
  • Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
  • Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
  • Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
  • Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
  • Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
  • Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

  • Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
  • Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
  • Experience of financial management including budgeting and forecasting.
  • Experience of working in a pressurised rapidly changing environment.
  • Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Application resources
Posted on: 04 July 2024
Closing date: 01 August 2024 at 23:30
Job ref: 6148
Tags: Administration,Advice / Information,Campaigns,Fundraising,International Development,Project Management,Customer Service,Operations,Customer support,Database Management,Disaster Response / Relief,Individual Giving