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The Polycystic Kidney Charity (PKD), Remote
£60-70,000 pro rata
The PKD Charity is looking for a dynamic and driven CEO to lead our organisation and who wants to make a real impact to lives.
Posted 6 days ago Quick Apply
Justice and Care, London (Hybrid)
£28,000 per year
An award winning anti-slavery charity is recruiting for a new role providing EA and administrative support across the organisation.
Posted 6 days ago
Closing in 6 days
The UK Committee for UNICEF (UNICEF UK), E20, London (Hybrid)
Circa £42,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Foundations Manager (Institutional).
Posted 6 days ago
Closing in 5 days
Social Mind, Remote
£30,000 - £35,000 per year
Posted 6 days ago Quick Apply
St George's Hospital Charity, London (Hybrid)
£50,000 per year
Posted 6 days ago
Closing in 5 days
Chance UK, Finsbury Park (On-site)
£27,563 per year
Posted 6 days ago
Closing today at 11:51
British Heart Foundation, Camden Town (Hybrid)
£36,000 - £40,000 per year
We’re looking for someone with a passion for all things employee relations who will be an ambassador for the People Relations team.
Posted 6 days ago
Closing in 5 days
Royal Academy of Engineering, London (Hybrid)
£33,440 + excellent benefits
We are looking for a talented Policy Officer to join our team to support the development of influential evidence-based policy advice.
Posted 6 days ago
Closing in 5 days
South East London Mind, Greater London (Hybrid)
£37,062 per year
Seeking a Casework Manager within our Welfare Benefits Service to line manage and supervise our team of Welfare Benefits Specialists
Posted 6 days ago
Closing in 6 days
Sovereign Network Group, Wembley (On-site)
£30,000 - £35,000 per year
SNG, a leading Housing Association, is seeking a dynamic and dedicated Employment and Skills Coach to join our innovative team in Wembley
Posted 6 days ago
Closing tomorrow
NHS Providers, Victoria (Hybrid)
£50,000 per annum plus generous benefits
Posted 6 days ago Quick Apply
Closing tomorrow
Dogs Trust, The Angel (Hybrid)
£32,000 - £34,000 per year + benefits
Posted 6 days ago
Possible, Camden Town (Hybrid)
£42,452 per year (FTE), £33,962 per year (0.8 FTE)
Are you keen to drive real change in Parliament? Can you convince politicians to deliver climate solutions? Enjoy working in Westminster?
Posted 6 days ago
Page 36 of 82
Remote
£20 per hour
Part-time (3-8 hours per day - worked across 9am-9pm)
Contract (Monthly rolling. Note we are keen to keep moderators on long term.)
Job description

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £15 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

  • Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

  • Identifying, escalating and signposting any safeguarding issues

  • Managing your own time and work on own initiative

  • Responding to all post and queries in under three hours

  • Maximising registration conversions and fundraiser activation 

  • Providing fundraising support to challenge participants

  • Ensuring that the group is a safe, constructive and positive environment

  • Going above and beyond at all times to provide participants with an incredible experience


Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and team catch ups. 

On a day to day basis you will:

  • Work off your own initiative and have exceptional time management

  • Be the charity representative for the event

  • Maintain a safe and positive environment 

  • Identify and solve/diffuse issues within the groups

  • Bring your own personality to the role 

  • Follow clear processes

  • Engage with participants using a warm, friendly and informal tone

  • Respond to posts and questions in a timely manner

  • Respond to inbox messages from participants

  • Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

  • Encourage and motivate participants 

  • Work on GivePanel to manage registrations 

  • Post engaging content on a daily basis 

  • Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

  • At least three years’ professional fundraising experience

  • Have own Facebook profile and strong understanding of the platform

  • Be available for between 3 and 6 days per week (including one weekend day) 

  • Excellent written communication skills 

  • Ability to work off own initiative 

  • Strong attention to detail

  • Team player 

  • Ability to multitask

  • Problem solver 

  • Creative and innovative 

  • Exceptional time management skills

  • Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

  • Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

  • Events and individual giving experience 

  • An understanding of the Facebook Challenge Model and/or experience of running Facebook Challenges

  • Experience in using GivePanel or similar platform 

  • Experience in managing Facebook Groups 

Application resources
Application Instructions

Please read the full job description and example of how hours are split across the 9am-9pm time period, prior to application. Applicants that do not meet our essential criteria or answer the requested questions as part of their covering statement will not be considered.
-What aspects of your fundraising experience, as well as your own personality, would lend itself to the role? (150 words or less)
-Share an example of your own stewardship that created an outstanding supporter experience (200 words or less)
-How many days per week and hours per day would you be able to commit to?
-Relay our moderation start and finish time, along with our agreed response times
-Are you happy to commit to one weekend day per week, as and when required?

Posted by
Refreshed on: 24 July 2024
Closing date: 08 August 2024 at 23:30
Tags: Fundraising,Community Fundraising,Events / Activities

The client requests no contact from agencies or media sales.