Jobs in east midlands

Join the Experts in Social Media Moderation

At Social AF, we are proud to be one of the UK’s leading social media moderation agency for the third sector. Working with some of the biggest household names, we support regional, national, international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From delivering community management to supporting virtual fundraising events, we’ve helped our charity partners raise over £25 million through digital campaigns. As our reputation and client base continue to grow, we’re seeking an experienced and strategic Social Media Moderation Manager to lead this next phase of our journey.

Why This Role Is Exciting

You’ll play a vital role in a high-growth, purpose-driven agency that’s making a real difference. This is an opportunity to:

•  Lead the development and growth of our social media moderation service - and grow with us

•  Build and nurture long-term relationships with our charity partners

•  Grow and manage a talented team of moderators and team leaders

•  Shape how charities interact with supporters online

•  Contribute to the strategic direction of a respected and fast-growing agency

What We're Looking For

Essential Skills & Experience

• 3+ years of hands-on social media moderation experience (either directly for a charity or via moderation agency)

• Proven experience in line managing and developing a high-performing team

• Excellent written and verbal communication skills

• Strong client relationship management abilities

• Exceptional organisation and time management

• High attention to detail and a proactive, self-starting approach

• Flexible and adaptable under pressure

• Strong team player with a collaborative mindset

Desirable

• Knowledge of social fundraising challenges and online supporter journeys
• Experience working within a digital agency or with multiple client accounts
• Understanding of community management metrics and reporting

How to Apply

Please read the job description in full before sending in your application. Apply by using the ‘Quick Apply’ function, please send:

1. Your CV

2. A short cover statement (max 300 words)

3. Responses to the following:

   • Please tell us about your experience of moderating charity social media accounts at scale. (Max 300 words).

   • Please tell us about your line management experience. (Max 300 words).

   • What excites you about joining Social AF? (Max 300 words)

Please note that we will only accept applications via the CharityJob website. 

At Social AF, we are committed to building an inclusive team that reflects the diverse communities we serve. We welcome applications from candidates of all backgrounds, identities, and experiences—even if you’re not sure you meet every requirement.

Trusts and Foundations Community Fundraiser

Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team. 

Join us and make a difference to people living with a life limiting illness, when they need it most.

As a crucial part of the fundraising team, you’ll be responsible for:

• Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
• Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
• Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
• Managing collections, fundraising events, and engaging with local supporters to maximise income.
• Working closely with the marketing team to promote fundraising campaigns.

About You

We’re looking for someone with:

• Experience in fundraising, business development, or relationship management.
• Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
• Strong people skills to engage and inspire donors, volunteers, and community groups.
• A proactive, creative, and organised approach to work.
• A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
• Excellent organisations skills with excellent attention to detail.
• You will bring a flexible, can do attitude and be able to work independently as well as part of a team.

This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.

Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.

#Fundraiser #Trustfundraiser #Fundraising #Communityfundraiser #fundraiser #fundraisingstrategy 

Job Description

Job Title: Training and Development Officer

Location: Home-based, covering the South

Salary: £26,000 (pro-rata), you’d get £15,600 (gross)

Hours: 29.6 hours to be worked flexibly over 4 days

Contract: fixed-term to end of March 2028, Term Time Only

About us:

Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.

We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.

What you’ll be doing:

As a Training and Development Officer, you will be working directly with teachers and other education staff supporting their journeys in taking curriculum learning and play outside and to utilise their school grounds. You will deliver LtL’s training and projects within diverse communities across a significant geographical area. This role is part of our exciting new climate change education initiative. It is essential that you are able and willing to travel the Southwest and throughout the UK, including overnight. For more details of the role see the Key Responsibilities document.

What you’ll need:

· Experience of delivering projects with diverse communities

· Experience of training and advising educational staff in primary or secondary schools.

· Experience of delivering outdoor nature-based and curriculum linked learning activities

· A passion for nature

· Experience of producing written materials; educational resources, reports, and similar project related communications

· Competent IT skills (particularly Microsoft Office, Teams and Outlook)

· Excellent planning and organisational skills with the ability to manage and deliver a varied workload

· Excellent problem-solving skills and ability to find creative solutions

· Good interpersonal skills

· An understanding of the role safeguarding plays in education

· Ability to work from home or suitable office-type venue

If you don’t have all of the above but feel it could be the role for you, talk to us!

What we offer:

· Flexible working

· Holiday, 28 days + bank holidays + a “birthday gift” day

· Laptop, phone and all travel & subsistence expenses

· Family & carer friendly policies

· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package

· Sick pay

· Pension scheme – 5% employer contribution

· Subsidised Christmas meal

· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.

We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 6 out of the 11 from the “what you need” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.

We are happy to support with any reasonable adjustments that are needed within the recruitment process.

If you would like an informal chat about the role, please contact the HR Manager, Sarah Knott - see website for contact details.

To apply: Please send the following by email to our recruitment email - see website

· Your CV

· A covering letter explaining in no more than one side of A4, your interest in the role and the skills and knowledge you have that make you an ideal candidate

· Contact details (including email address and phone number) of two referees, one of whom should be your most recent employer.

The recruitment process:

The deadline for applications is 9 am on Monday 12h May 2025.

If you have not heard from us by 5 pm on Tuesday 13th May 2025, you have not been shortlisted.

Shortlisted candidates will be invited to interview (either via TEAMS or at a venue in the South - TBC) on Tuesday 20th May 2025.

Candidates will be informed of the outcome of the interviews by Thursday 22nd May 2025.

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission. 

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Hybrid – within commuting distance of Birmingham, Blackburn, Bradford, Bristol, Doncaster, Liverpool, London or Redcar

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that findings from our research benefit all schools, teachers and leaders.

We are seeking a motivated and enthusiastic Communications Manager to join our national Partnerships team. The Partnerships team is responsible for the marketing, communication and recruitment of all our programmes nationally, as well as developing our brand, story and sharing our research.

About the role

As the Communications Manager, you will work hand in hand with the Head of Policy & Communications to help shape the voice and brand of the National Institute of Teaching. Your work will help NIoT to articulate our value to the education sector and build our reputation by engaging key stakeholders with our work.

As someone with a strong marketing and communications background, your understanding of how to adapt your approach to different audiences is crucial as we interact with a range of stakeholders, from frontline teachers to government policy makers. A strategic thinker, you will have excellent project management skills, holding the responsibility for leading key communication campaigns and event project plans.

A key aspect of the role is to have operational oversight of our key communication channels, such as the website, social media and email newsletters. Your meticulous attention to detail will ensure that our content across these channels is always of the highest quality and reflects our brand and tone of voice.

There is a huge amount of potential to make an impact through this role and bring your own ideas to the table. If you feel this opportunity sounds like a perfect fit for your skills and expertise, then we'd love to hear from you.

This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We offer flexible working and would consider part-time hours for the right candidate.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries and are committed to employing a team that has diverse skills, experiences and abilities.

Key benefits

• Highly competitive pay and pay progression opportunities
• Flexible start and end working times
• Flexible working opportunities, including hybrid working
• At least 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service
• Entry to the Local Government Pension Scheme
• A stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals
• Excellent opportunities to develop your skills and experience and to progress your career

For more information and to apply, please visit our vacancies page.

Closing date: 11:59pm on 21 April 2025.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check, and an Occupational Health Check is required as a condition of employment.

 Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? Do you have experience of accessing liver surveillance services? We are looking for self-motivated individuals who like to be part of a team but equally can work on their own. The post holder must have a desire to make a difference in promoting liver health and hepatitis C among services and affected communities, and by increasing access to treatment and liver disease care. The Hepatitis C Trust develops projects nationally where peers use their lived experience to provide education and training, one to one support and increase awareness, and access to testing and treatment for people who may be at risk of various health conditions. This exciting new role supports the delivery of the liver cancer surveillance project across Nottinghamshire working closely with the clinical team and being a core element of the day to day running of the mobile van service on which the project operates. We are looking for a passionate and skilled peer lead who has a willingness to travel and we welcome creativity and innovation in all our work. We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. It is essential the post holder hold a driving licence.

Location: The successful applicant will based at one of our local offices across Oxfordshire

About the role

Working at a strategic level, you will have overall responsibility for identifying and securing the income streams to support the activity of this newly formed organisation (merger of 3 local Citizens Advice offices), working the Chief Executive and other members of the management team. You will actively monitor the advice landscape and stay informed about industry innovations and emerging trends, proactively identifying opportunities to integrate relevant advancements into the organisation.

You will also be responsible for the line management of the Fundraising Officer, Communications Officer and the Research and Campaigns Coordinator.

Role Responsibilities:

• With the CEO, design a sustainable funding model and a diverse project portfolio for CAOX that guards against over reliance on a single funder or work type.
• Identify and secure new business opportunities that generate income and are aligned with the organisational and strategic aims.
• Create a standardised fee structure for core services to ensure consistency and transparency when preparing bids and proposals
• Negotiate contracts and service level agreements to ensure the work scope aligns with contract value.
• Manage multiple bids and innovation projects, prioritising effectively and demonstrating financial efficiency.
• Supported by the Fundraising Officer, lead on identifying and writing compelling and persuasive funding bids.
• Ensure a strong funding pipeline is maintained by tracking and planning fundraising activities, applications and forecasted income.

Demonstrable experience and achievements:

• A successful track record in business development and identifying new funding opportunities to achieve significant impact, meet user needs and maintain standards.
• Strong leadership experience, with the ability to inspire and lead a passionate and committed team, at all levels of the organisation, to perform to the best of their abilities
• Experience of building positive and productive relationships with a diverse group of stakeholders.
• Understanding of the voluntary sector, knowledge of the strategic and policy environment in which the advice sector operates.
• Understanding of fundraising regulations

In accordance with Citizens Advice national policy we will require the successful candidate to be screened by DBS ( Disclosure and Barring Service). A criminal record will not necessarily be a bar to your being able  to take up a job offer.

Expenses: You will be based in one of our local offices across Oxfordshire. Any additional travel above home to work can be claimed at £0.45 per mile

Other: A Laptop and any other essential equipment required for the role will be provided

For further information on how to apply please view the job pack on our website via the Apply button.

• Completed applications must be returned by 6pm Wednesday 23 April 2025.
• Interviews will be Friday 02 May 2025
• Please ensure that you show how you meet the person specification with examples in the application form.

We are a Disability Confident employer, if you require any reasonable adjustments to allow you to participate in the interview process please let us know.

We are an equal opportunities employer and we welcome applications from under represented  communities.

Income from donations from wills makes up approximately a third of our charity’s annual income. This new role will provide our charity with a dedicated member of staff to grow and develop income from this stream; strengthening relationships with pledgers, future pledgers and solicitors and other will writing service providers. The post holder will also coordinate marketing activities to promote this form of giving.

This role will also support colleagues in creating and support events to engage wider donors. We have a close-knit fundraising team and you will provide support for our community, individual giving and corporate giving teams.
 

Employer: Kids

Location: Remote work with occasional travel to London for in-person meetings.

Salary: £42 - £44k per annum

Hours: 36 hours per week, with flexible hours to be discussed during the interview.

Closing Date: Friday 25th April 2025, 5pm.

About Us

Kids is on a transformative journey towards building a proactive, sustainable major donor fundraising program. We're looking for a passionate and driven Philanthropy and Relationships Lead to help us unlock new philanthropic opportunities, making a lasting impact on children and young people with special educational needs and disabilities (SEND).

Why Join Us?

This is a unique opportunity to shape and lead a new major donor program, building a robust portfolio of high-value prospects and implementing strategic plans to inspire substantial financial support. With Kids’ refreshed brand, senior stakeholder commitment, and a wealth of insights from our 2024 Future of Major Donors project, you’ll have all the tools needed to make a real difference.

Your Role

As the Philanthropy and Relationships Lead, you will:

Strategic Leadership

• Develop and execute a measurable plan for philanthropic growth based on key insights from our recent major donor evaluation.
• Support the Director of Fundraising, Engagement, and Voice to foster a culture of philanthropy across the organisation.
• Collaborate closely with the CEO and senior colleagues to drive donor cultivation activities, leveraging relationships to maximize engagement.

Relationship Building

• Cultivate and nurture existing donor relationships, aligning their interests with Kids’ impactful work.
• Actively network and maintain visibility within the community to attract new supporters.
• Collaborate with the Fundraising, Engagement, and Voice team to integrate efforts and demonstrate the impact of our services.

Prospecting and Outreach

• Develop and implement a structured approach to identifying new donor prospects, including mid-level and major donors.
• Work with the Events Manager to design and execute cultivation events, creating opportunities for meaningful engagement.
• Establish a mid-level giving strategy and maintain a dynamic caseload of potential donors.

Financial and Budget Management

• Set and achieve income targets, using our CRM (Donorfy) to track progress and manage the donor pipeline.
• Develop accurate financial projections and maintain a balanced approach between ambition and realism.

Tailored Communications

• Create compelling cases for support and personalized impact reports, showcasing how donations make a difference.
• Craft thoughtful, donor-centric communications that resonate with supporters’ motivations.

About You

We’re looking for a motivated relationship manager with:

• Proven success in building and sustaining high-value donor relationships, resulting in significant financial support.
• Demonstrable experience in pipeline management, including identifying prospects and generating new financial gifts.
• Exceptional interpersonal and communication skills, both written and verbal.
• Confidence in using CRM systems to efficiently manage relationships and forecast income.
• A strategic mindset with a proven ability to develop and deliver tailored cultivation plans.
• Genuine passion for supporting children and young people with SEND, with insight into the policy landscape affecting them.
• Experience working with senior stakeholders, including CEOs and trustees, to secure support.

Apply Now

Join us in making a real difference in the lives of children and young people with SEND. If you are a dynamic, driven professional with the passion to inspire and secure major gifts, we would love to hear from you!

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences.

This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets.

You will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.  

Please see the Job Description for further details around the person requirements and job responsibilities.

This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required.

You will be based on site at Bletchley Park, Milton Keynes.

In return, you will receive a salary in the region of £50,000 per annum depending on experience, along with a company pension scheme, BUPA wellbeing cash plan and 38 days holiday per annum, including statutory holidays.

If this sounds like the role for you and you would like to join the team at Bletchley Park, please apply including your CV along with a covering letter setting out why you are suitable for this role.

Salford CVS is seeking to appoint to the position of Director of Operations.

The Director of Operations will have wide-ranging responsibilities for the development, implementation and performance of all operational delivery projects and programmes of work. This is a senior role within our well-established charity, and we will expect you to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

You will lead, direct and manage all operational delivery projects and programmes across the organisation. Responsible for all aspects of operational management, you will ensure the high-quality delivery of programmes in line with contract and funder requirements. You will personally line manage all operational Programme Managers, ensuring that service/programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to and delivered against.

We’re looking for someone who is a team player and can take direction from their CEO; someone who is solutions-focused and able to effectively manage a range of people and services. You will be a person who has a keen eye for detail and can see the bigger picture, who works hard but likes a laugh, and who believes in our values and purpose.

Benefits

• 28 days’ holiday rising to 30 days (after five years) plus eight Bank Holidays
• Paid sick leave - subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave – to help deal with life’s unforeseen circumstances
• A contributory pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme – for those staff members who want help to purchase a bike
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS Garden family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

Salford CVS is an accredited Living Wage Employer (and Funder), ensuring not just that our staff are paid the ’real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website and complete an application form. Please note, we do not accept CVs – application forms only.

Closing date: 10am on 29th April 2025
Interview dates: 6th and 8th May 2025

ANTRUK is a small UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy to advocate for change, with policy makers and NHS organisations, comes from our research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities. In addition to our direct services, we have a fundraising team and a small central services function. 

We have an immediate need for a Coordinator for our Priority Setting Partnership (PSP) Project, working remotely, for 1.5 days a week, to oversee the administration of the project. 

This is an exciting time to join the project, as we are ready to send out a survey. We need a PSP coordinator to send out the survey to individuals and organisations and support organisations to promote it. This will need someone to work autonomously adapting emails text to the specific audience, and following up on responses to make sure the survey reaches the right person. The PSP Coordinator will organise the face-to-face priority-setting workshop in November/December 2025. There will be an opportunity to help prepare content for newsletters and social media if this is a skill the postholder has or would like to develop.  

To see more details, please see the Job Description. The Background Information document gives further context of the PSP project.

Please be aware we will review applications as they are received, candidates selected for interview may be invited to interview quickly. If considering applying, we advise this is done as soon as possible. 

Please note that our website is currently under redevelopment and will be relaunched with a much stronger focus on our role as a Patient Organisation. We are also in the process of re-branding. 

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Helpline Advisor

For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.

During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.

​As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.

The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.

Who we’re looking for?

· Do you want to make a difference every day?

· Do you have resilience & adaptability and thrive in a small, close knit team?

· Are you passionate about customer service and care?

· Do you want to empower people to understand and improve their own health management?

Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.

Location

The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.

Please see the attached detail job pack for further information and how to apply.