Jobs in Deptford

Royal Museums Greenwich comprises the Royal Observatory, Cutty Sark, National Maritime Museum and Queen’s House. We are also home to The Prince Philip Maritime Collections Centre and the Caird Library and Archive. Together we’re dedicated to enriching people’s understanding of the sea, the exploration of space, and Britain's role in world history.

This is an exciting time for Royal Museums Greenwich.  Having experienced a strong recovery after the covid pandemic, we are transforming our site, beginning with the National Maritime Museum, where a project is already underway to make essential improvements to the glass roof glazing of the central court area.  A more substantial project is being developed to renew and transform the Royal Observatory.

To support this, the finance and procurement team is in a period of growth, and over the last couple of years we have been focusing on budgeting, forecasting and providing high quality management information to the organisation.  We have also strengthened our financial controls. 

We are looking for a passionate interim Head of Finance to lead and provide high quality support to the finance function for 18 months while the permanent Head of Finance is seconded to a change programme.

The Interim Head of Finance will sit on the Senior Leadership team and participate in the decision making at the museum.  They will also lead on providing financial support to the major capital projects and to the Trustees on financial matters, especially the Audit Committee. 

Your key responsibilities will include:

· Leading on budgeting and forecasting for the organization;

· Delivering a strong customer-facing business partnering function, providing a high level of financial analysis;

· Overseeing the process to produce the annual statutory accounts, leading on the relationship with the NAO and other key stakeholders;

· Managing, motivating and developing a medium sized team.

The successful candidate will be a fully qualified accountant with experience gained in the Charity, Commercial or wider Public Sector. You will be analytically-minded with excellent organisational and project management skills. We are looking for someone who is eager to learn, flexible in approach but firm when necessary, who can work on their own initiative and thrives when thinking and acting proactively. You be able to communicate complex financial information to stakeholders and possess the ability to influence and build rapport with a range of finance and non-finance persons across the organisation. Enthusiasm for the sector is a must.

Over the next two years we also have a unique opportunity to replace our finance systems which will allow us to become even more efficient.  The outcome from this project will allow us to streamline a lot of our processes and more easily provide high quality, timely management information. 

For an informal conversation about the role please contact our exclusive recruitment partner, Bryony Thomas via the Allen Lane agency website,

We will be assessing applications as we go and reserve the right to close the process early. As such we thoroughly recommend an early application.

Step-Out Mentoring is an early intervention mentoring organisation that provides support for children and young people in the heart of South London through outdoor based 1:1 mentoring and group workshops. We work with children and young people aged 8-18 who are disengaged with education and/or life. tion that provides support for children and young people in the heart of South London through outdoor based 1:1 mentoring and group workshops. We work with children and young people aged 8-18 who are disengaged with education and/or life.

As the Mentoring Manager you will be responsible for overseeing the work of supporting young people in the community. Through recruiting and training local volunteers to be Youth Mentors and matching them to young people referred to the program. Supporting 1:1 and group sessions with a particular focus on delivering outdoor based, fun, and engaging sessions. This role is specifically to support the young women and girls on the programme.

Main Responsibilities

• Manage a caseload of up to 20 active 1:1 mentee / mentor relationships.
• Building appropriate relationships with, and supporting YP through 1:1 and group mentoring
• Supporting girls through focused workshops and group activities. Developing a curiculum of suport for them.
• Create pathways for inspiring YP to engage in positive volunteering opportunities.
• Managing referrals from other organisations and being involved in the support systems in place for those young people.
• To co-ordinate and train a team of volunteer mentors who will provide support to young people on a weekly basis. Specifically female mentors.
• To ensure the volunteer mentors support young people to access services and develop skills and support them in making choices which will help them improve their physical, psychological and social well-being.
• To ensure safeguarding and child protection processes are in place and adhered to at all times.
• To work with community organisations and statutory agencies to create referral and access pathways into and out of the mentoring project and to promote the project as widely aspossible.
• Plan, organise and manage the 3 residential trips a year, in collaboration with other staff.
• Organise day trip activities in partnership with other staff

How to Apply

If you would like an informal chat about this role please do contact us.

Applications are open until we find the right candidate. We are looking to start this role in September 2024

This role benefits from regular clinical supervision from a qualified Clinical Psychologist. We believe that all staff delivering face-to-face services should have additional support and a confidential space to reflect and talk through the impact of their work on them.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Context:

The International Organization for Migration in the UK (IOM UK) delivers a range of programming to support migrants, both in the UK and internationally, including projects focusing on diaspora engagement, remittances, migration and development, protection, and community cohesion. 

This position will support IOM’s work under the direct supervision of the Programme Coordinator and the overall guidance of the Chief of Mission of IOM UK. Working in close coordination with relevant country offices, units at our HQ in Geneva, Regional Office in Brussels and unit heads at the IOM London, the incumbent will assist in the planning, implementation, monitoring and reporting of relevant migrant support projects managed by IOM London, in particular related to diaspora engagement. The incumbent will also liaise with external stakeholders on matters related to communications, project development and reporting as well as may represent IOM in external forums and meetings

For more details about this role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

A fantastic opportunity has arisen for a proactive HR and Systems Compliance Advisor to join our HR team. You be responsible for managing the full spectrum of HR and payroll processes, ensuring regulatory compliance whilst delivering exceptional service to stakeholders.

As the key point of contact for systems and compliance related HR processes, you will have strong attention to detail and a proactive approach to implementing changes in employment legislation relating to employment contracts, probation, time off work, flexible working and maternity leave. Quick to build strong relationships, you will work closely with key stakeholders, contributing to the implementation of HRIS based projects and initiatives.

You will communicate confidently and effectively, working closely with our key stakeholders and the HR team. Your responsibilities will include maintaining exceptional standards and identifying opportunities to enhance process efficiency across all HR operational services. Your goal will be to deliver objectives and operate a highly effective and efficient customer-focused HR operational service.

You will support the HR Business Partner in identifying and delivering on HR projects that add value to the HR processes and help achieve our aims within the People Strategy. To succeed in this role, it is essential that you have worked in a fast paced HR role previously, preferably within a healthcare setting.

Royal Hospital for Neuro-disability
Situated within beautiful gardens and grounds, the RHN is a leading national centre of excellence, providing adult person-centred services for people with complex neuro-disability and their families. We strive to empower our residents and patients to live their lives to the fullest through the delivery of outstanding care, clinical expertise and world leading research. Our care provision spans the entire pathway from post-acute rehabilitation services to end of life care.

We are proud of our gold standard accreditation as ‘Leaders in Safeguarding’ and are on our journey to achieve the nursing accreditation ‘Pathway to Excellence’

We pride ourselves on embedding our values throughout our organisational practices and celebrating our diverse culture with inclusive and sociable events such as London Pride and dedicated staff forums.

We have a passion for learning and development and supporting our staff through their career journey within the RHN.

Our HR Operational team is at the heart of our workforce function, overseeing all aspects of employment changes from initiation to completion. They meticulously navigate the complexities of HR compliance, ensuring smooth transitions for employees. With a commitment to excellence, they implement a supportive environment for our employees throughout the employee life cycle.

What we can offer you:

• 27 days annual leave (excluding bank holidays)
• Free on-site parking
• Continuous Professional Development
• Pension scheme
• Blue Light Card and Discounts
• Employee Assistance Programme (EAP)
• Flexible working
• Yoga, Zumba running club and other Wellbeing Programmes

We have an excellent new opportunity for a Direct Marketing Campaigns Lead to join Speech and Language UK. Speech and Language UK is a charity which supports children with speech and language challenges. They work in partnership with families, educators, speech and language therapists and policy makers in order to give children and young people the skills and confidence they need to have a positive future ahead of them.

The Direct Marketing Campaigns Lead is an important role for the organisation and is responsible for the delivery of mass marketing, communications and fundraising campaigns for the charity. Together with your team of three direct reports, you will deliver impactful and engaging campaigns to schools, parents, professionals, donors and partners.

To be successful in the Direct Marketing Campaigns Lead role you will need:

• Experience creating and delivering marketing, communications and fundraising campaigns, ideally for individual giving within the charity sector
• Experience managing marketing strategies and projects that deliver income generation and positive ROI
• Experience managing and mentoring junior colleagues

Salary: £40,839
Contract: Permanent, full time
Location: London (Islington) – remote and hybrid working offered

If you would like to have an informal discussion, please email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

We are seeking a Domestic Abuse/Sexual violence Practitioner with an emphasis on wellbeing to join our Advocacy team as we continue through the third year of our three-year strategy for 2022-25.

This role requires working in partnership with other London domestic abuse support services, to provide pro-active emotional, practical and advocacy support for autistic adults and adults with learning disabilities, with complex or multiple needs who have experienced any form of domestic abuse/sexual violence.

The role will focus on emotional support to move forward after traumatic and harmful experiences, operating alongside the ISVA Service Manager and Senior ISVA you will be required to devise a programme of wellbeing activities to address other ways to enhance their resilience and wellbeing - working across London to provide non-judgmental, trauma-informed emotional support.  

Our ideal candidate will have a friendly and relational approach to working with clients.  You will have the ability to build trusting relationships, work in an empowering and inclusive way and support clients to heal following sexual abuse and develop coping capacity. You will be a self-motivated individual who will engage with a wider range of people who have experience sexual violence, and other barriers to justice.

This is an exciting opportunity to join an inclusive and passionate team, and you will be supported by the ISVA Service Manager in your ongoing development. Respond values and encourages working in a collaborative and compassionate way, as we support each other to address one of the most enduring injustices; of the experience of trauma to autistic people and people with learning disabilities and their families. 

This post is exempt under Schedule 9 Part 1 of the Equality Act 2010 and is only open to women.  

Further information about Respond  

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover.

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation.

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

· Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.

· Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.  

· Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

· Discretionary study leaves to support training relevant to your role.

· Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

· Up to 5 days paid time off for dependents per financial year.

· Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.

· Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment.

· Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling. 

Note all of the above days per annum stated are pro rata’d for part time employees.

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.Your statement should be no more than 2 sides of A4.

Deadline for applications – Wednesday 7th  Aug 2024

Interviews - Week commencing 12th August 2024

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Oaklands & St Kilda Service.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

About the Role:

Oaklands & St Kilda is a pair of 6-unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service. This role completed 10 hour shifts 4 days a week across all days of the week.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Building supportive, trusting relationships with young people and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving young people in the design, development and delivery of the service

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to advocate for young people in different professional and community spaces
Values working collaboratively with young people to ensure the service best meets their needs
An understanding of peoples' contexts and how this might be impacting them their lives and mental health
Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress
We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties
Plans and encourages involvement in local activities
Approachable and open behaviour
Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
Confident in the use of IT systems such as SharePoint and Microsoft Office
Is respectful, articulate and sensitive in style of communication
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:

Experience working in complex mental health environments

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

As our Design & Youth Insight Lead, you will lead a small Research & Design team, making sure our services that support Young People have maximum positive impact for every pound spent. You will bring Design expertise to the wider Programme Development team, ensure all design work is informed by Youth Insight and take a lead on designing services that impact the end to end journey for Young People. 

Are you self-driven and have great communication skills? Do you have an ambitious and creative approach to Major Donor fundraising? If so we may have the role for you. 

We are recruiting for a Senior Philanthropy Manager to join our established Fundraising Team. Our main office is in London. We are flexible on where you are based, but there is an expectation to visit the office for ad-hoc meetings and training.  

This is a full time permanent role (37.5 hours per week), Monday - Friday. There will be a requirement of occasional travel across the UK for face to face meetings when required.

As Senior Philanthropy Manager, you will be in charge of our philanthropic activity with high net worth individuals and family foundations. You will actively contribute to the development, implementation and delivery of the wider High Value Strategy. We would want you to embed strong, valuable relationships at the heart of Mencap’s Philanthropy programme.

You will be responsible for building pipelines and relationships, so you can deliver first class and creative stewardship and relationship management.

Do you have the following skills and abilities that are required?

• Excellent relationship management abilities with the skill to influence and engage cold and warm contacts.
• Excellent communicator with the ability to influence individuals and decision makers through verbal storytelling
• Strategic thinker with the ability to convey complex and emotive topics in a clear and compelling way
• Proven experience of securing significant five figure donations from High Net Worth Individuals

Please see the Job Description for a more extensive list of responsibilities, experiences and key skills required for this role.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service related sick pay when 6 month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
• Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support

*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

• providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
• providing advice through our help lines and web sites

We're looking for a kind, compassionate and resilient Registered Service Manager to join our Mental Health service in Newham.

This is a fixed term contract of 6-12 months.

£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

The Area Service Manager will be responsible for the operation of specialist services that support customers who experience severe, enduring mental health problems based across London Borough of Newham. The role will be providing line management for Team Leaders and Deputy Contract Managers ensuring that compliance with organisational, local authority and legal regulations are adhered to and the quality of services is pushed to the highest standards as possible to ensure excellent quality of life for customers and a good working environment for colleagues.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Service specific responsibilities:

Proactively pursue development of the service to ensure financial sustainability.
Work closely with Deputy Contract Managers, Team Leaders and Head of Services to understand local priorities and quality of care provided by support workers, jointly addressing issues.
Supervise a management team to deliver Safe, Effective, Caring, Responsive and Well-Led services across the borough.
Effective reporting of incidents and safeguarding to Commissioning Team and Mental Health Services
Using sound financial and accounting principles, understand and manage the funding arrangements for the contract ensuring viability and seeking to ensure sustainability
Continuously monitor the performance of the contract using Look Ahead's reporting tools.

General responsibilities:

Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
Develop key business relationships with all relevant customers/carers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards

For the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

Educated to degree level or equivalent
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification. Willing to work towards a level 5 qualification to secure Registered Manager status.
Relevant experience of working with individuals with complex needs, potentially including serious forensic histories.
Relevant experience of managing multi-sites service

Desirable:

Experience of service transformation and leading change
Experience of housing management and tenancy sustainment.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

As our Head of Design & Digital, you will lead a team responsible for improving the end to end service for Young People, including the definition and delivery of the next phase of our digital strategy. You will be equally comfortable whether you’re leading a design workshop with Young People or getting into the detail of secure software development. This new role brings together our Digital Delivery team (including live service operations), Product Ownership, Design, Youth Insight and Content, giving a brilliant opportunity to have a huge impact on our work with Young People.

You’ve got proven administrative experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship’s YUVA service in Surrey as an Administrator. 

The YUVA service supports young people aged 11-18 who have used violence or abuse toward family members or intimate partners. Our behavioural change programme works to help young people identify their abusive behaviours and develop healthy coping and communication patterns.

In this role, you will provide a range of admin support to the team which will include taking and managing referrals into the service, keeping database and client records, facilitating room and interpreter bookings and attending, contributing to and taking minutes at team meetings.

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of maintaining computer databases. It goes without saying that you are able to prioritise a busy workload and work to deadlines and you’ll be keen to work within an organisation that works both with young people who use abuse and families who have experienced domestic violence.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. 

This is a permanent role requiring the post holder to work 22.5 hours per week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.