Jobs in Covent Garden

Corporate Fundraiser

About Momentum Children’s Charity

We support families across London, Surrey and Sussex whose children are facing cancer or a life-challenging condition. We’re there whatever the outcome, for as long as needed, so that no family has to cope alone.

The charity was founded in 2004 by our now Chief Executive and has grown enormously over that time. We currently have partnerships with 9 hospitals who refer families to us for our support, which ranges from therapies and counselling, to respite holidays and special family experiences.

We’re on a mission to help many more families with seriously ill children to know that they are not alone, and we’ll need brilliant and talented people to share our ambition and make it happen.

Our values

We strive to create an amazing workplace for all, one where every single employee feels valued, heard, inspired and supported. As part of this, we have five core values which not only help to set the framework for the work we do supporting families, but also paves the way for how we work as a team.

We are personal

We know that every employee’s home life is different and that for everyone, a work/life balance is key, which is why we’ll work with you to find the hours and days that fit with you. We celebrate individualism, welcome ideas and will support every employee with any training they might need to grow and build confidence in their role.

We are impactful

Our whole team shares a passion to make a difference. We all work closely together, which means every employee can see firsthand the difference we make – week in, week out – making it an inspiring and rewarding place to be. What’s more, through collaborative working and a multi-disciplinary approach to mapping out our strategy and looking ahead, we can all play a part in helping drive the charity forward in the way that will be most impactful.

We are adaptable

We may be a relatively small charity, but we have big ambition and pride ourselves on being an adaptable workforce. Thanks to our small and responsive team, we can quickly learn from our successes and failures, making changes that are needed to evolve and ultimately help us reach new, ambitious goals. We’re not afraid to try new ideas, from any one on the team who might have one, and we’re committed to thinking outside of the box. So, whether you have a great idea for a new service or think there’s a better way to run team meetings, we are all ears.

We are trustworthy

Being approachable, open and honest is hugely important to us and allows us to build strong relationships with our families, supporters and volunteers, to help us build a strong and committed team together. We’re transparent about the work we do and how we spend our funds, and always do what we say we will, helping each other out along the way.

We are inclusive

We apply our policy of inclusivity, equality and diversity across all aspects of our work. We believe that a diverse mix of backgrounds and experiences helps to create a productive work environment by bringing a variety of perspectives and ideas to the table, and we’re dedicated to providing equality of opportunity in recruitment, promotion, training, pay and benefits.

We recognise that we’re a predominantly white workforce and are genuinely committed to encouraging applications from diverse communities in order to improve the service we provide to the children and families we support.

We’re not just searching for skills but also how a candidate could uphold our values and enhance our culture, therefore, even if you don’t think you meet the skills criteria listed in our job descriptions, we’d still like to hear from you.

 Safeguarding

Safeguarding children is everyone’s responsibility.

All children and young people linked with Momentum Children’s Charity, wherever they are, whoever they are with, whatever they are doing, have the right to protection from neglect, physical, emotional and sexual abuse.

All members of the public, as well as professionals, have a responsibility for the protection of children and reporting concerns about a child’s welfare or safety.

Momentum Children’s Charity ensures statutory requirements concerning Disclosure and Barring Service checks are met, maintains an up-to-date Safeguarding policy and procedures, and provides safeguarding training to all staff and volunteers.

All Momentum Children’s Charity staff and volunteers who come into contact with the children, young people and their families will:

•  Be able to identify potential indicators of abuse or neglect
• Have read the Safeguarding Policy
• Know their role and responsibilities within their team
• Know how to communicate and record concerns
• Know to act upon concerns in line with the principles and procedures for local child protection management and Working Together to Safeguard Children.

Therefore, all children and young people in contact with Momentum Children’s Charity will:

• Be treated with respect and afforded full civil and legal rights
• Be listened to and taken seriously, whatever their level of development or communication
• Be given time to do things for themselves, to understand and be understood
• Be involved in decisions that affect them
• Have their privacy respected at all times and in all places
• Have a right to confidentiality – all information about them will be treated carefully, be kept safe and only shared with those people who need to know.

The wellbeing of a child is the paramount consideration in all circumstances.

Any offer of employment will be subject to Disclosure & Barring Service (DBS) check prior to employment start date.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Position: Corporate Fundraiser

Location: East Molesey office (opposite Hampton Court Station) with some home working

Reports to: Corporate Partnerships Lead

Hours: 4 to 5 days (Monday to Friday)

Salary: £25,000-£28,000 FTE

 Main Purpose of the Role

Momentum Children’s Charity’s fundraising team is highly ambitious, driven by our goal to help families of seriously ill children in London, Surrey and Sussex to keep moving forward. Corporate income currently comprises circa 18% of the overall income. But with our expansion in hospital partnership geography, and aspiration to provide support to more families in the future, the expansion of this income stream will be key to this growth.

Working with the Corporate Partnerships Lead, this person will enjoy helping to develop all facets of the corporate fundraising area, working with and forging relationships with businesses to develop opportunities, fundraising and charitable giving, provide outstanding stewardship and relationship management, as well as helping to research and grow a healthy, robust pipeline of new opportunities.

What we are looking for

To be successful you will have experience of working in a charity and ready to take the next step in your fundraising career. You will be self-motivated, collaborative, with strong organisational skills and an ability to set priorities and meet deadlines. We are lucky to work with some fantastic UK companies who recognise our passion, creativity and ability to work flexibly, and we are looking for someone who thrives on the variety which that brings.

Main Areas of Responsibility

• Work with the Corporate Lead to maximise current and new income, to ensure delivery of the annual target
• Provide a high level of partnership management through stewardship, and effective and regular communications
• Generate, develop, and implement ideas and opportunities to maximise partnerships for the benefit of the entire organisation, including fundraising, pro bono support, volunteering, and gifts in kind
• Support on the development and management of new corporate partners as assigned by the Corporate Lead
• Support the Corporate Lead with the development and maintenance of a dense corporate new business pipeline through ongoing research
• Manage and oversee the administration linked to corporate fundraising, ensuring information is entered and updated accurately onto the database system.
• Undertake other duties that may, from time to time, be necessary and compatible with the nature and grade of this post.

 Person Specification

Essential

• Knowledge or experience of working in a charity
• Excellent organisational skills, including ability to work on own initiative and to effectively manage and prioritise workload
• Excellent verbal, written and presentation skills
• Numerate and literate
• Excellent oral communication skills with a high degree of diplomacy, empathy and confidence
• Team player who can work on their own initiative to plan and manage their workload.
• Good working knowledge of MS Office and CRM databases.

Desirable

• Knowledge of Institute of Fundraising codes of practice.
• Fundraising, account management or sales experience in a client-facing environment.

Applications will be reviewed as received and interviews will be conducted throughout the recruitment period.  Due to the high volume of applications, we may not be able to provide individual responses to all applicants.  Please note that we are unable to provide sponsorship.  Applicants must possess the necessary right to work eligibility in the UK. 

An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. This role will require the successful candidate to support an integrated and holistic approach to education, health and care, work under the direct supervision of an allocated teacher / senior  specialist teaching assistant, support access to learning and provide general support to the teacher in the management of pupils in learning opportunities and to assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.

Role Requirements

STL1 – Provide support for Learning Activities set by Classteacher & Senior Specialist Teaching Assistant

• To support learning activities for individual, groups or whole classes of pupils, leading activities under the direction of the teacher or Senior Teaching Assistant supporting the teacher in their delivery of lessons.
• To demonstrate our School Ethos and Pupil Charter throughout the School day.
• Holistically integrate education, health and care needs.
• Evaluate and record procedures for learning activities.
• To know individual learning targets for each pupil in the group(s) and take specific action to enable individual pupil goals be achieved.
• To attend to the general care, maintenance and storage of classroom equipment.

STL 2 – Support Children’s Development

• Observe pupils, sharing observational findings, contribute to the implementation of activities to support development.
• Actively contribute towards record-keeping particularly in respect of pupil learning, therapeutic interventions, behaviour management, child protection and any other specific programme set up for individual pupils by the teacher / Senior Specialist Teaching Assistant / Therapist.

STL 3 – Help to keep Children Safe

• Undertake annual safeguarding training.
• Adhere to the school’s Safeguarding and Child Protection procedures and policies. Recording incidents pertaining to pupil safety, including for illness, accidents and incidents, accepting that Safeguarding is everyone’s responsibility and that ‘it could happen here’.
• Read relevant documentation / mandatory reads in relation to Keeping Children Safe In Education.
• Report any signs and indicators of possible abuse, being sensitive to the child/young person and circumstances, Identifying, report and record changes in behaviour and physical signs.
• Be aware of and follow plans, risk assessments and record keeping pertaining to individual pupils, including care plans, health care plans, feeding plans, moving and handling and behaviour management plans, actively engaging in relevant training and competencies offered to ensure that you are able to support in keeping all pupils in the class safe.
• Ensure safe transport for all pupils in the class for off site visits.

STL 4 – Contribute to Positive Relationships

• Interact with and respond positively and professionally, to pupils and adults, including colleagues, other professionals and parents/ carers at all times.
• Work collaboratively as part of a class and wider School and organisational team.
• Actively support change where it is required to improve the teaching, learning and meeting of our pupils needs.

STL 5 – Provide Effective Support for your Colleagues

• Work effectively as a team member, being aware of and providing support to colleagues when needed.
• Embrace training and competencies to ensure that all staff in a class team are able to support each other.
• Complete all ‘Universal level training’.

STL 6 / STL 39 – Support Literacy and Numeracy Activities, Communication and Interaction Needs

• Support the delivery of appropriate communication, language and literacy as well as the learning targets related to cognition to individuals, small groups and whole classes of pupils, providing accurate support and feedback to the teacher and pupils.

STL 7 / STL 8 – Support and use Information Communication Technology (ICT) for Teaching and Learning

• Prepare commonly used ICT for use in lessons and be aware of and be able to use hardware and software commonly used in the school.
• Be aware of individual pupil’s specific needs as assessed by teachers and therapists and apply relevant recommendations.
• Support the delivery of lessons including ICT to individuals, small groups and whole classes of pupils.

STL 9 – Observe and Report of Pupil Performance

• Against intended learning targets be able to observe and complete assessments with teaching support.
• Support the classteacher in providing evidence (observational notes, photographs, videos) presenting in the appropriate format to assist the evaluation of evidence relating to the pupils’ stage of development.
• Be able to clearly explain and answer questions / justify your evidence of pupil performance to the teacher.
• Observe school policies and procedures for confidentiality of information about pupils.

STL 10 – Support Children’s Play and Learning

• To promote and support age-appropriate play for pupils.
• To supervise and actively encourage play and leisure activities during playtimes taking an active role in the organisation of play, leisure and recreational activities.

STL 11 – Contribute to supporting Bilingual / Multilingual Pupils

• When applicable be aware of the first language of pupils and their parents.

STL 12 / STL 38 – Support a Child with Disabilities or Special Educational Needs and Their Families

• Be confident in each of the pupils needs in the classroom and the relevant strategies that are required to support them.
• See the pupil as a ‘whole’ and integrate their education, health and care needs throughout their day.
• Support pupils with communication and interaction, cognition and learning, behaviour, emotional and social development needs and pupils sensory and/or physical needs.

STL 13 – Contribute to Moving and Handling Individuals

• Follow agreed Moving and Handling plans as prescribed by therapists undertaking relevant training and competencies prior to do any of the below:
• Carry out moves and changes of position taking account of the individual’s needs, preferences and their advice on the most appropriate methods and equipment.
• Use moving and handling methods appropriate to the individual’s condition, your personal handling limits and the equipment available.
• Move and change individual’s positions in ways which minimise pain, discomfort and friction and maximise the individual’s independence, self-respect and dignity.
• Observe, record and immediately report any significant changes in the individual’s condition when you are moving them.
• Record details of methods of moving and handling which the individual finds acceptable according to legal and organisational requirements.
• Undertake therapeutic programmes that have been developed by physio and occupational therapists.

STL 14 – Support Individuals during Therapy Sessions

• Receive relevant training from therapists and then implement training and competencies throughout the pupils’ day.
• Be able to articulate the purpose of programmes and ensure their delivery in an integrated way.
• Work with individuals to identify the effectiveness of the therapy sessions on their health and social well-being.
• Check observations with appropriate people and against agreed outcomes.
• Identify any issues or problems in relation to the therapy sessions and work with individuals, key people and others to identify and agree changes to the therapy sessions.
• Record and report on therapy sessions within confidentiality agreements and according to legal and organisational requirements.

STL 16 – Provide Displays

• To produce and maintain displays in accordance with the school’s Display Policy.
• To ensure that Information Governance and Confidentiality is applied to any information that you are privy to.

STL 19 / STL 37 / STL 41 – Promote Positive Behaviour

• Highlight and praise positive aspects of pupils’ behaviour appropriate to the individual.
• Recognise patterns and triggers which may lead to inappropriate behavioural responses and take appropriate action to pre-empt problems.
• Encourage the team to support pupils consistently and regularly review their own behaviours to model intended outcomes.
• Provide feedback to relevant people on progress made by any pupils with a behaviour support plan in line with the school’s Behaviour Policy.
• Implement individual pupil behaviour management programmes if required.

STL 31 – Prepare and Maintain the Learning Environment

• Prepare the learning environment to meet the needs of individual pupils.
• Support the teacher in the preparation of resources needed for lessons by gathering and appropriately positioning them for access.
• To ensure that pupils are in the right place at the right time in the right clothing with the appropriate equipment in the correct position.

STL 40 – Support Pupils with Cognition and Learning Needs

• Implement agreed strategies to support pupils with cognition and learning difficulties to learn.
• Sequence and structure learning environment and experiences ensuring adequate time.
• Consistently apply visual, auditory, object and tactile cues.
• Provide an appropriate level of assistance to enable the pupil to experience a sense of achievement, maintain self-esteem and self-confidence and encourage self-help skills.
• Listen carefully to the pupil and positively encourage him/her to communicate his/her needs and ideas.

STL 42 – Support Pupils with Sensory and/or Physical Needs

• Obtain accurate and up-to-date information about: a the nature and level of the pupil’s sensory and/or physical needs and apply to the pupil’s learning needs, planned learning tasks and activities.
• With support adapt the layout of the learning environment and the equipment used to enable the pupil with sensory and/or physical needs to access and maximise learning opportunities.
• Encourage the pupil to actively participate in learning tasks and activities consistent with his/her developmental level, physical abilities and any medical conditions.
• Ensure that any specialist equipment is used appropriately to maintain the pupil’s comfort and maximise his/her participation in learning tasks and activities.
• Give appropriate assistance to enable the pupil to experience a sense of achievement and encourage independence.
• Positively reinforce the pupil’s efforts to participate in learning tasks and activities.

STL 43 – Assist in the Administration of Medication

• Apply standard precautions for infection control and other relevant health and safety measures.
• Report any discrepancies or omissions you might find to the person in control of the administration and to relevant staff as appropriate.
• Be aware of School procedures.
• Contribute to administering and record keeping of medication to individuals in the appropriate manner, using the correct techniques according to the care plan if signed off as competent in doing so.
• Ensure the security of medications throughout the process and ensure all medication is stored in the correct safe place when administration is complete.

STL 4 – Meet their Personal Support Needs

• Attend to pupils’ personal care needs as and when necessary ensuring care and dignity at all times.
• Assist with the organisation of refreshments and mealtimes, feeding individual pupils where necessary including feeding by gastric tube after receiving the necessary training.
• Support pupils in the water and assist with swimming and or hydrotherapy programmes.

PDR – Take part in School Staff Development Procedures

• Take part in a performance management programme and work towards specific pupil progress and professional development targets.
• Take part in a staff induction programme, and pursue other training opportunities as agreed with the line manager.
• Take part in staff development days, class team meetings, departmental meetings, whole staff meetings and other occasional meetings held in usual working hours.
• To support students and volunteers who work within the classroom from time to time.
• The roles and responsibilities in this job description can be reviewed at any time in order to better meet the needs of pupils.
• All of our Support Assistants will be expected to work with a range of pupils in their class and maybe requested to work with others across the School.

The right candidate will have experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

 With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Harris Hill are delighted to be working with an international animal charity to recruit their new Head of Philanthropy and Partnerships.

As the Head of Philanthropy and Partnerships you will pro-actively develop and implement a strategy to grow fundraised income from major donors, corporates and trusts and foundations. You will also manage the legacy marketing programme.

Key responsibilities will include;

 Leading on the development and operational delivery of the philanthropy and fundraising partnerships strategy across high value income streams.

• Leading on maintaining relationships with existing high-value donors and funders, through exemplary stewardship

• Overseeing the continued development and growth of a global legacy programme, including the production of legacy mailings, telemarketing, offline and digital advertising.
• Developing and managing a yearly activity plan for the Philanthropy and Fundraising Partnerships team within and agreed budget

• Providing supportive and dynamic line management for members of your team, including facilitating regular supervision meetings and supporting personal development and training

 This position would ideally suit a candidate with;

• Excellent knowledge of high-value donor, trusts, corporate and legacy fundraising strategies and activities.
• Comprehensive understanding of fundraising techniques, including audience and donor segmentation, analytical modelling and the use of insight to drive performance.
• Demonstrable experience of managing fundraising or income-generating campaigns, nationally and internationally, including in coalition with other organisations where applicable
• Experience of managing and overseeing high-value giving, legacies, trusts, statutory and corporate fundraising programmes and activities, to maximise income.
• Experience of developing new products/activities and taking them to market.
• Knowledge of global animal welfare, within an international development context would be beneficial

This position can be hybrid or largely remote with travel to the London head office as required.

Applications for this position will be reviewed and interviewed on a rolling basis so please apply now for more information and next steps.

For more information about this position and next steps please apply here now.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The King’s Trust International (KTI) (formerly Prince’s Trust International) has been supporting young people worldwide since 2015. Founded by HM The King, our Royal Founding President, to tackle the global crisis of youth unemployment, our vision is that every young person should have the chance to succeed, and our mission is to empower young people to learn, earn and thrive.

Our programmes and interventions are now present in 20 countries within the Commonwealth and beyond, across Africa, Asia, the Caribbean, Europe and the Middle East. 

We are committed to amplifying the voices of young people on the global stage and putting their needs at the very heart of the design and delivery of our work. This complements global efforts to deliver the Sustainable Development Goals, particularly those relating to quality education and decent work.

The King’s Trust International is committed to representing, at all levels, the global communities and young people that we serve.

The role

This role will play a key part in the success of fundraising at The King’s Trust International, both through managing a small portfolio of both philanthropy and corporate donors and more broadly through supporting the fundraising of the wider team. This exciting and varied role will provide key stewardship, reporting and event support as needed to cultivate and progress our funding pipeline. The postholder will work collaboratively across both philanthropy and corporate teams, supporting existing activity as well as helping to establish new areas such as networks and corporate engagement products.

The King’s Trust International’s celebrates its 10th anniversary in 2025 and this role will be central to the activity surrounding our celebrations including providing event support, creating engaging communications, and supporting campaign asks and prospecting across the team and senior leadership.

This is a great opportunity to fine tune the core fundraising skills required within the not-for-profit world and a fulfilling catalytic role within an innovative and impactful organisation. There is the possibility to specialise the remit of the role in future years in line with the needs of the charity.

About you

You will be a resilient, enthusiastic, self-starter with a strong understanding of the challenges facing young people, and the ability to deliver results under challenging and varied circumstances. Experience of fundraising and income generation with a sound understanding of the principles of meaningful engagement will enable you to successfully cultivate and steward a personal portfolio of prospects, funders or other clients with a demonstrable track record of your ability to influence and secure sustainable results. You will be a strong, persuasive and confident communicator, both orally and written and possess strong planning and organisational skills and the ability to work effectively and collaboratively with diverse groups of people and with key senior stakeholders. Experience of MS Office and using remote and digital work tools (e.g. spreadsheets, project planning tools) accurately and with good attention to detail is essential.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave and pro rata entitlement for shared parental leave. Receive 8 weeks full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance including compressed hours and hybrid-working (part office - part home based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• PTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

The King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within Prince’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout Prince’s Trust International. As a disability confident employer, we will interview applicants that meet the essential criteria who have declared a disability. Please let us know if you need any adjustments at the interview stage.

What would we like…?

We're looking for someone with a background in graphic design and a keen eye for detail to join our Learning Design team as Graphic Designer for a 12-month FTC, to cover a period of maternity leave within the team.
 
You'll be responsible for for creating visuals and infographics for use across a range of different formats, including both digital and print. You'll use your understanding of graphic design principles and your technical design skills to help participants on our programmes both navigate our materials and make sense of complex information. 

We would like you to:

• Create graphics for use in our learning materials, both print and digital 
• Refine and, in some instances, establish visual style guides for each resource to ensure that all materials are aligned with our Ambition Institute’s brand style, accessible to all and replicable at scale. 
• Use your knowledge of core graphic design principles to inform your work and  support colleagues in learning design to use graphics effectively (relating to principles such as: typography, layout. colour and illustration)
• Collaborate with colleagues in the Learning Design team and across the organisation to translate ideas, information and concepts into strong visuals. 
• Writing briefs for external graphic designers, which accurately describe the work, provide clear style guidance and specifications and set clear timelines for completion of the work. 
   

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Associate Director, Production.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team day (which rotate across our regional offices)  and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll have a minimum of level 3 qualification in Graphic Design, e.g. degree, diploma or apprenticeship. You'll demonstrate an ability to work in a flexible manner and have experience of working in both digital and media print. 

It is essential that you are able to work efficiently in Adobe Illustrator and Adobe In Design. You'll also demonstrate an ability to work with content designers to help them turn their knowledge of information or a concept into a visual image.  

Whilst an ability to create clear and accurate briefs for external Graphic Designers and knowledge of accessibility standards are desirable, it is not essential that you have prior experience to apply for this role. We will provide training and development where there are gaps. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

All applications must be received by the closing date 23:59 on 6th August 2024. Interviews are expected to take place on 8th and 9th August.

Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

For any questions or queries please visit our careers page where you'll find some FAQs.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

• Do you want to help build a world where everyone feels part of a community?
• Do you have experience of leading volunteers in different projects?

If you answered yes, this could be the role for you!

We’re looking for an experienced, part-time volunteer coordinator to deliver our extensive volunteer programme, featuring our Older People’s Befriending projects, our group assistants, our administrative volunteers and other volunteer opportunities. 

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe. Set in a leafy heritage building and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects. Time & Talents is well-known for supporting isolated and lonely older people in the area. Our volunteer Befriending scheme is more than 40 years strong and helps around 75 housebound older people each year to have social contact they can rely on. Cycling Without Age (CWA), a newer branch of our volunteer work based on a Danish model, has transformed into Bicycle Befriending since the pandemic. Bicycle Befriending pairs trained cyclists with older people for regular rides round the parks in our specialist trishaws. The trishaws are also a big hit at our events! In addition to the Older Adults programme needs, we need volunteers each week to support our community groups and our administrative needs. Corporations often want to volunteer as teambuilding events or to help with our community offer, and this role plays a lead role as first point of contact for those queries as well. We are building our volunteer-driven offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely.

The role

In this role, you’ll:

• Develop volunteering roles and projects in line with T&T’s aims across programme areas.

• Support programme areas to develop their volunteer roles and recruit, train and support those volunteers.

• Develop and coordinate the befriending and CWA projects at Time & Talents, including recruitment, training and support of volunteers and service users in these projects.

• Act as first point of contact for corporate volunteering inquiries.

About you

You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector. You’re an emotionally resilient and experienced team leader with a growth mindset and plenty of grit. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You have experience of fundraising and maybe other types of income generation. You have strong relationship building skills – internally and externally - and build trust and credibility easily. You are passionate about the power of community to connect and support people.

About us

We are an energetic, experienced, and passionate team of 18, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years. This role is part time, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job,please get in touch and we will be happy to speak with you. The closing date is 09:00 Monday 5th August 2024. 

About WeSwim:
WeSwim is a pioneering charity dedicated to promoting inclusivity in swimming and enabling people with disabilities to be active. We believe that everyone, regardless of ability, should have access to the mental and physical benefits of the water. Through our community-driven approach, we provide opportunities for individuals with disabilities to engage in swimming activities, fostering confidence, well-being, and social connection.

Role Overview:

As the Operations Manager at WeSwim, you will play a pivotal role in ensuring the efficient and effective delivery of our programs and services. Reporting to the Director, you will be responsible for overseeing the day-to-day operations of our regional WeSwim program, managing a team of dedicated staff and volunteers, and driving continuous improvement initiatives to enhance our impact and sustainability.

Key Responsibilities:

• Program Management: Oversee the planning, coordination, and execution of WeSwim's swimming sessions and events, ensuring adherence to quality standards and safety protocols.

• Team Leadership: Provide leadership and guidance to a diverse team of staff and volunteers, fostering a culture of collaboration, accountability, and excellence.

• Strategic Planning: Work closely with the Director to develop and implement strategic plans and initiatives to achieve WeSwim's goals and objectives.

• Partnership Development: Build and maintain strong relationships with key stakeholders, including pool facilities, community partners, and funders, to support the expansion and sustainability of WeSwim's programs.

• Financial Management: Contribute to budget planning and management, ensuring efficient use of resources and compliance with financial policies and procedures.

• Monitoring and Evaluation: Establish performance metrics and monitoring systems to track the impact and effectiveness of WeSwim's programs, and provide regular reports and updates to the board of trustees and other stakeholders.

Skills and Experience:

• Proven experience in operations management, preferably within the nonprofit sector.

• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team of staff and volunteers.

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.

• Strategic thinking and problem-solving abilities, with a track record of driving innovation and continuous improvement.

• Sound financial management skills, with the ability to develop and manage budgets effectively.

• Passion for social inclusion and a commitment to promoting diversity and accessibility in swimming.

Join Our Team:

If you are a dynamic and passionate individual looking to make a positive impact in the community, we want to hear from you! Join us in our mission to promote inclusivity and empower individuals with disabilities through the transformative power of swimming.

WeSwim actively encourages people with disabilities to apply

This world-renowned scientific organisation is respected globally for its exceptional living collection of plants and world-class herbarium. They are leading on addressing the climate and biodiversity crises, influencing policy, and inspiring care for nature.

Reporting to Head of Government Affairs and Policy, this role is crucial to their mission of being the leading authority on plant science and horticulture, providing critical advice and evidence to governmental bodies. You will be instrumental in advancing their corporate strategy, which emphasises finding solutions to global biodiversity and climate crises, influencing policy, training future generations, and inspiring public engagement.

The role involves supporting and executing the government relations strategy, maintaining systems for political intelligence, and enhancing internal understanding of strategic stakeholder management. Responsibilities include collaborating across disciplines, engaging new government stakeholders, and managing contact processes, invitation lists, and newsletters.

Additionally, the position entails leading strategic initiatives, articulating the organisation's impact, and crafting messaging to establish it as a key government resource. The role also includes contributing to policy development, producing briefings and reports, organising events, and shaping thought leadership in government engagement.

The appointed candidate will have:

• Solid experience of experience in government relations
• Experience working with civil servants, parliamentarians, and public affairs
• Ability to position an organisation externally and influence policy
• Knowledge of biodiversity and science issues
• Proactive, resourceful, with the ability to develop new ideas and win the support of colleagues
• Strategic vision with strong analytical, problem-solving, and organisational skills

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are proud to be partnering with a learning disability focused charity to find an outstanding, temporary, part time Governance Assistant (25 hours per week).

You will provide effective and efficient support to the Trustees and members of the charity and Trust; administering Board and Committee meetings and producing high quality minutes; facilitating the recruitment and induction of new Trustees and Governors; ensuring compliance with regulatory reporting requirements.

You will support the Head of Governance to enable the smooth running of team administration.

Taking the lead on administrative support for all Board and Committee meetings, including diary management, agenda drafting, minute-taking and any other practical arrangements required.  You will act as a key point of contact for the Trustees and enabling their active involvement with the organisation.

You will also facilitate Trustee recruitment and induction, ensuring all new Trustees are able to access the information and tools needed to work effectively and maintaining a record of their onboarding information. You will also provide ad-hoc support to the Director of Finance & Planning.

This role is expected to be for around 3 months and is almost fully remote with occasional visits to their London office. Immediate start.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Location: Shop based - travelling regularly across a group of shop locations (a cluster)

Salary: Hospice Band 3 £23,938.19 - £26,583.52

Hours per week: 35

Application Deadline: 06 August 2024

Job Summary

As a Cluster Manager, you'll play a key role in helping our retail shops deliver a great experience for our customers and donors, using your local knowledge to truly appreciate customer trends and preferences whilst increasing awareness of our Hospice at a local level. Your mission is to maximize shop income, and manage all resources effectively. Your main focus is on helping shops achieve their KPI goals through driving operational and commercial excellence.

If you're a retail expert with a passion for delivering results and motivating teams, this role offers you a chance to shine!

A day in the life of a Cluster Manager will involve:

• Leading your shop and a group of shops, providing direction, support, and advice on operational matters of shops in your cluster.
• Monitoring KPIs, encouraging shop teams to deliver results, drive sales, and raise vital funds.
• Leading your cluster of shops to deliver great visual merchandising standards and monitoring stock levels by shop profile and size.
• Supporting with people related tasks, such as recruitment and assisting with performance management situations (for staff and volunteers)
• Developing and growing a commercial and customer focused team of shop staff and volunteers, ensuring awareness of local competition, retail sector trends and current local trading opportunities

To be a successful Cluster Manager, you'll need:

• Retail experience at managerial level..
• You know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• You're a commercial manager who can work to budgets, using your initiative to achieve fantastic results across your cluster of shops.
• You have experience of successfully meeting deadlines at pace, working across different teams and understanding how they interact.
• You are an excellent communicator and can translate processes to understandable tasks and tailor communications to suit your audience.
• You care about our hospice values and deliver these through your actions

In order to realise this ambition, we need to generate year to year incremental annual surplus for sustainability of Rainham Foodbank operations and projects.

Through this new organisational role, you’ll proactively create and grow fundraising income opportunities with individuals, community groups and grant giving trusts and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.

Through your fundraising expertise, you will have a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets and KPI’s. You’ll have the capacity to create and craft compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.

Experience

Minimum of 5 years of experience in fundraising, with a proven track record of securing major gifts, managing campaigns, and planning events.

Personal Qualities:

· Good communication skills.

· Energy.

· Self-motivated.

· Resilient.

· Perseverant.

· Hardworking.

· Compassion.

· Likability.

• Integrity / honesty
• Emotionally intelligent
• Optimistic
• Passionate
• Socially confident

Specific Responsibilities:

· Through the design and delivery of excellent, engaging and regular stewardship communications and powerful fundraising appeals, you will grow our income and pool of individual supporters making one off or monthly donations. You’ll also explore and implement ways of promoting Rainham Food Bank across the community to successfully attract an ever-greater number of individual donors.

· You’ll engage with local community groups, associations, events, schools and businesses in order to grow Rainham Food Bank’s community fundraising reach and income.

· Through excellent, comprehensive and considered research, you’ll identify and prioritise a pool of potential Trusts and Foundations funders for Rainham Food Bank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids that can successfully engage new and existing Trusts and Foundations funders.  

· You’ll work closely with and support the CEO of Rainham Food Bank in maintaining and evolving the existing relationship with neighbouring Trussell Trust food banks across London, seeking and pursuing joint trusts funding opportunities.

· You’ll establish a fundraising pipeline, including a range of KPI’s that can be tracked and that will enable you to make informed projections regarding future income.

· You’ll forge strong relationships with colleagues across the wider Trussell Trust network, sharing best practice and learning from other charities across the network. You’ll proactively take advantage of any fundraising training and skills development opportunities and engage with any joint fundraising opportunities.

Skills

· You’ll have good, established experience of individual giving, community fundraising and Trusts and Foundations fundraising.

· With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling and winning funding proposals and appeals.

· You’ll have experience of setting, managing and reporting against fundraising KPI’s. 

· You’ll be tenacious and able to embrace, develop and shape a new role. You’ll be well organised, proactive, and a self-starter who is able to self-motivate.

· You’ll be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Strong leadership and team management abilities

· Excellent communication and interpersonal skills

· Proficient in donor management software and fundraising platforms

· Strong analytical and problem-solving skills

· Ability to work independently and collaboratively in a fast-paced environment

SAFEGUARDING:

· Be aware of any safeguarding concerns with regards to vulnerable participants and volunteers through regular discussion with each party.

· Be vigilant for signs of abuse or mistreatment.

· Communicate all safeguarding concerns to the Safeguarding Lead at the earliest opportunity and as a matter of urgency.

Other Responsibilities:

· Produce monthly reports for the CEO and Trustees as required.

· Develop and implement a comprehensive fundraising strategy to meet the financial goals of the organization.

· Identify potential funding opportunities and create action plans to secure them.

· Conduct research to identify and analyse potential donors and partners.

· Attend team leader meetings as required

· Present fundraising updates to the senior management team and board of directors

· Prepare regular reports on fundraising activities, progress towards goals, and financial

Performance

· Communicate or report difficult situations at work to the CEO.

About you:

· Passion for the mission and values of the organization

· Strong Team player

· High level of integrity and professionalism

· Strategic thinker with a proactive and innovative approach

· Strong organizational and time management skills

· Excellent communication skills

· Empathetic

· Has an eye for detail

· Organised and self-motivated, and able to carry out responsibilities with minimum supervision

· Confident recording, handling and analysing data

· Confident IT user

Digital Fundraising and Marketing Manager

Hours and Contract: Full time – 34.5 hours per week, permanent contract
Location: Hybrid/ London Head Office and remote
Salary: Circa £40,000 (dependent on experience)

Do you get excited by digital fundraising and marketing, and have the skills and experience to give us that leading edge? If so, this is a great new challenge for you! In this role, we would be looking to you to maximise income generation and support for SPANA, as you develop and deliver work that will shape and grow SPANA’s online presence as the charity pursue its transformative mission.

The opportunity

The Society for the Protection of Animals Abroad (SPANA) is the charity for the working animals of the world. Since 1923, working through a series of global projects and partnerships across 23 low-income countries, SPANA has supported the welfare of working donkeys, horses, camels, oxen and other working animals in communities that depend on them for water, transport, agriculture, and their very survival. 

Your key responsibilities include:

Digital Programme management

• Develop, implement and optimise innovative multi-channel digital strategies that drive online visibility and performance on platforms such as web, e-mail, organic social and paid media.
• Develop, implement and optimise effective digital campaigns to target audiences to meet fundraising KPIs, enhance brand awareness and drive new leads.
• Create compelling digital content – including e-mail campaigns, landing pages, social media posts and paid media ads – ensuring assets are tailored to respective channels and target audiences.
• Implement SEO strategies to improve online visibility and drive organic growth. Ensure all digital content is SEO optimised and complies with brand guidelines.
• Manage external web agencies and oversee the development and maintenance of the SPANA website.
• Work collaboratively with the Digital Engagement Manager to build and maintain an integrated digital activity calendar, house style and overarching digital strategy.
• Lead the charge in shaping SPANA’s online presence and driving strategic online growth.

Programme support and administration

• Work with colleagues to ensure digital activities comply with all aspects of fundraising and data regulation, including in relation to marketing preferences and GDPR. 
• Provide advice and support to colleagues across SPANA on making digital activities as efficient and effective as possible in achieving strategic objectives.
• Work with the Head Marketing & Digital to set and manage annual digital budgets.
• Provide support for digital team colleagues during absences.
• Provide social media monitoring and out of hours cover where necessary.
• Stay informed of upcoming trends and developments within the field of digital marketing and make recommendations accordingly.

In return, SPANA can offer:

• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days.
• Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
• Hybrid working with London Head Office (Borough High Street) attendance subject to business need - on average approx. 1 day a month (travel expenses not included)
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a member’s discount portal.
• Group Life Insurance scheme, which provides coverage at 3x your annual salary.
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time.
• Enhanced Employee Assistance Programme including face-to-face counselling.
• Paid Volunteer Day
• A career path that can grow with the organisation.
   

Next steps:

If you can demonstrate the relevant skills and experience, and have the right to work in the UK, and would like to be considered for this role, please apply with your CV, together with a covering letter, outlining why you feel you would be suitable for this position.

Prompt response is encouraged as applications will be reviewed as and when received.

This position will close once a suitable candidate is identified.

REF-215 728

We are seeking an enthusiastic and efficient administrative assistant for our Programmes team.

Programmes Assistant
Contract: Permanent.
Hours: full-time post subject to successful completion of a probationary period of three months.
Salary range: £25,650 - £26,463 per annum depending on experience and qualifications.
Location: The post is based in Kensington, London.

About the Role

This is an excellent opportunity for someone who is looking to start a career in events, and would suit someone who has an interest in contemporary geography and is well organised, with excellent attention to detail.

The post holder will work closely with other members of the Programmes team to ensure the smooth running and successful delivery of events. You will also work with members of the Communications team to ensure digital content is accurate and up to date.

About us

The Royal Geographical Society (with the Institute of British Geographers) is the UK's learned society and professional body for geography. We advance geography and support geographers in the UK and across the world.

As a charity, learned society and professional body we serve an exceptionally wide range of public and professional audiences, including our 16,000 members. We reach millions of people each year through our work to advance geography and support geographers.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Generous pension scheme – 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Applications must be received by 9.00am on Wednesday 7 August 2024.
Interviews are planned to take place on Tuesday 13 August 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Ealing, London or Pitsea, Essex

We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles.  If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.

Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.

You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays

Here just a few of the benefits for working at Peabody: 

• 30 days’ annual holiday plus bank holidays  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution
• The opportunity to broaden your skills and enhance your professional development

Closing date: 23 August 2024.