Jobs in Chiswick

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The UK & International Finance Manager is responsible for the comprehensive financial management, planning, monitoring, and reporting of daily financial activities across HQ and country programmes. This includes providing advice to senior management on financial strategies.

The responsibilities include managing finances with strong controls, implementing policies and procedures, coordinating annual account production, and developing and monitoring the annual budget with senior finance leaders. The UK & International Finance Manager will also produce monthly management accounts and oversee payables, income, and treasury functions.

The UK & International Finance Manager will lead a team of technical and finance professionals, utilising expertise in finance systems and technical tools like SQL. The role includes international travel to set up and implement systems, migrate data, deliver training, and provide ongoing support. Overall, the UK & International Finance Manager ensures financial integrity and efficiency in global operations.

About the Role:

1. Manage the Muslim Aid HQ Finance function, ensuring continuous financial review including costs and revenue recognition.
2. Responsibility for all month end process in monthly management accounts reporting.
3. Prepare management accounts including analysis of variances and reporting to budget holders, LT and Board.
4. Ensuring UK & International purchase invoices and payment vouchers are correctly coded, authorised, recorded on the finance system, payment and dealing with queries within a timely manner.
5. Maintain the banking relationships and be up to date with financial regulations specifically regarding banking sanctions.
6. Administer payments to Country Offices in a timely manner, ensuring accuracy and compliance.

About You:

To be successful in this role, you will need:

1. Educated to Bachelor’s degree level & hold UK Accountancy qualification (ACA, CA, ACCA or CIMA).
2. Substantial proven post qualification experience working in a similar position in an INGO, including Senior Management experience, preferably in similar context.
3. Proven experience in managing a finance team.
4. Experience of Month End Process and Management Reporting.
5. Experience of producing information for business cases or funding applications.
6. Good team work skills with the ability to work with different and sometime conflicting agendas.

Why you should apply:

We are looking for a dedicated and dynamic professional to join our team as the UK & International Finance Manager. This role offers an exciting opportunity to lead and manage financial activities across our headquarters and country programmes, ensuring robust financial planning, monitoring, and reporting. If you are passionate about making a meaningful impact through financial stewardship, apply now and make a real difference by ensuring financial efficiency and integrity in our global operations.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

A charity job 100% focused on helping people get what they need

This is a full-time role in a well-established charity that would really suit someone who wants to make a difference to disabled and elderly people.

Ruils is a user-led charity based in the Richmond and Wandsworth boroughs that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We support disabled people to take control of their care and support, by helping them to employ their own Personal (care) Assistant (PA). A PA may help someone to get up in the morning, get ready for work or leisure activities and/or help around the house.

We are looking for an enthusiastic results driven person who is eager to learn and develop.

You will be someone who:

• Works in a person-centred way.
• Has great communication skills and really enjoys communicating with others.
• Has experience of understanding what is required and can think creatively to solve problems.
• Has some experience of equal opportunities and what that means to real people every day.
• Is numerate and computer literate and can use Word and Excel to a high standard.

What you are doing now:

• You might be working for or volunteering in a similar charity.
• You may be a graduate looking to get in to the charity sector.
• You may be working in social care for a Borough or district council.
• You might be working as a Link Worker but would like to be able to work with clients longer term.
• Or you may have the skills we need from some other combination of work and volunteering.

Main Duties include:

• Helping disabled and elderly people to live independently by employing a PA to support their needs.
• Helping clients to set up and manage their social care budget.
• Encouraging, supporting and advising clients with any issues that may arise when they have a PA.
• Facilitating the DP Peer Support Group to ensure clients feel supported.
• Developing links and professional relationships with Social Work teams.
• Working with agencies to set up support for clients who may not wish to employ a PA directly.
• Assisting in the development of training and other resources to support employers to manage their DP and PA relationships.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle to work scheme.
• A wellbeing programme including an employee assistance programme (EAP).

We welcome applicants from all walks of life, training and mentoring is provided.

We actively encourage applications from disabled people and people with long term health and mental health conditions.

We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Click the Apply button to apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.

Working Well Trust is a mental health and employment charity in London.  All of our projects share the aim of improving the lives of people with mental health support needs, physical disabilities, learning disabilities and/or complex issues through training and employment. This role will be working with clients who have mental or physical health support needs, wanting to gain paid employment.

We are recruiting an employment worker, with lived experience of mental health, to join our employment service in the London Borough of Enfield.

Experience of employment support is not essential, it is more important that you share our passion and commitment to supporting people to help people progress towards their employment goals. You will receive training in pre-employment and signposting, and in supporting people with mental health issues.  Ideally you will have experience of peer support and have a relevant qualification but we can arrange training if needed.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in health, and the role it plays in the workplace. The successful candidate will need to have good organisational and research skills as you will be arranging training, accessing volunteering and work experience opportunities according to client action plans.

The role involves hybrid working and is for 35 hours per week.

You will work with clients (managing a caseload) who have mental health support needs, to assist them in progressing towards their employment goals. You will deliver pre-employment and employment support; providing person centred support and guidance to clients, whilst building positive relationships with local organisations to enable clients to access opportunities

You will work closely with clinical teams, the DWP and local agencies, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

If you would to discuss this role please see the Job Description for contact details.

Please click apply to send your CV after answering the screening questions. 

Candidates need to clearly outline how they meet the person specification points in their personal statement.

Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE). 

Working Well Trust is an equal opportunities and Confident about Disabilities.

Closing date: 15 July 9am

Telephone interviews: Ongoing

Final Stage interviews: Week beginning 29 July 

HR Business Partner 

(a charity committed to community transformation)

Permanent, part-time post, 20 hours per week (0.5FTE), inclusive of breaks

Salary:  £21,850 per annum (if based in London add an additional £1,612 p.a.) for a 0.5FTE role

Hybrid: Some travel around the UK will also be required.

Are you a Human Resources practitioner looking for your next challenge, and passionate about building community and creating social change? We are looking for an HR Business Partner who can help develop our people and teams, supporting a positive culture built on our relationships, vision, and ethos.  

Oasis exists to create healthy thriving communities and reduce exclusion, through a holistic approach to community development and social innovation. Our work is centred in local communities where we provide education; youth, children and families work; and community services. We are also working in reducing homelessness, the prevention of human trafficking, and the creation of the UK’s first secure school, Oasis Restore.

Oasis’ work and mission has grown rapidly in the last decade. We are looking to recruit a HR Business Partner to help us move into our next phase of growth and build the capacity of our Oasis Operations Team. 

This is a new and integral position in our charity, so you will need solid employee relation experience and employment law knowledge, to advise managers confidently. Working as part of the established Operations Team, you will also input into finance and budgets, recruitment at senior levels, and developing our policies in line with our ethos and 9 Habits. It’s a bit of everything, which is what makes this role exciting and a great opportunity for someone who is eager to get hands-on experience in working on the People Strategy of a national charity. As part of the wider Oasis family you will be well supported; being able to work collaboratively with different teams and functions, as well as managing your own workload, is essential.

While we envisage the ideal candidate would have a relevant HR qualification, we recognise that as a people professional, a candidate may bring extensive experience, creativity, and wisdom in this field, instead. We are looking for applicants who demonstrate that they align with the Oasis ethos and values. So, if you are interested in this role but aren’t sure, please do contact us for a confidential discussion. We would love to hear from you!

For your expertise and commitment, Oasis can offer:

· A truly supportive network and family of staff in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% Employer contributions.

· 25 days annual leave (plus Bank Holiday), rising to 33 days over time (pro rata for part-time)

· A Cycle to Work scheme and eligibility to join a cashplan healthcare scheme.

· The opportunity to be part of a movement making positive change in communities.

For further information or to apply, please go to the Oasis UK charity website.

Completed applications should be returned by 9am Friday 2nd August 2024.

Final interviews will take place in London on Wednesday 14th August 2024. Please submit your CV and covering letter at your earliest convenience. In your covering letter, please answer the following three questions:

1. With all the HR opportunities available, what inspires you about this role and what is your motivation for applying with Oasis in particular? 

2. Please give examples that demonstrate you have the personal qualities, experience, and skills required for this role. Please highlight your experience in previous HR roles, and detail examples of where you have been successful in making an impact in terms of developing people and advising management. You may not have equal experience in all areas (of a wide-ranging brief) so please highlight what you consider to be the areas of strength or particular experience that you’ve gained to date.

3. After researching the Oasis ethos and 9 Habits, do any of these stand out to you? How might you incorporate them in your daily work and practice?

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re entering an ambitious new phase of growth. This expansion will enable us to deliver our vision – that by 2050, everyone with breast cancer will live and be supported to live well.

This growth phase means we are seeking to make new connections and attract new donors who can make transformative gifts. Gaining new business will be critical. 

As our philanthropy manager, you’ll be integral to supporting income growth within our major gifts fundraising programme. This is a great opportunity if you are a talented major gift fundraiser who has comprehensive experience of successfully soliciting donations from high-net-worth individuals. 

This is an externally focussed, relationship management role, concentrating on securing and maintaining long term relationships with high-net-worth donors. This will include identifying new opportunities to raise funds from prospective donors who could make significant financial commitments. You’ll then be responsible for engaging, cultivating, and stewarding these relationships. 

The role will support a philosophy of proactive relationship building through cultivation and stewardship communications and activities. This will entail maintaining and maximising exiting donor relationships as well as attracting new business from a growing pool of new major supporters. You’ll ensure prospective donors are engaged with appropriate propositions, particularly from our extensive medical research portfolio.   

This role will involve working closely with the head of philanthropy and associate director, philanthropy and special events. Developing good working relationships with the prospect researcher, research communications colleagues and other key internal stakeholders will also be vital.

This is an exciting opportunity for the right individual to join our ambitious team. It will offer the chance to use your skills, experience and enthusiasm to make a significant difference for all people affected by breast cancer.

About you 

We’re looking for a highly self-motivated, innovative relationship manager who has well-developed understanding and knowledge of philanthropy. A natural and confident networker, you’ll be an exceptional communicator who thrives on making new business connections and building relationships with first time major donors. You’ll have demonstrable experience of soliciting at least 5 figure gifts from high-net-worth individuals and maintaining those relationships for repeat gifts. You’ll have a track record of meeting challenging income targets as well as experience of being part of high value asks alongside senior colleagues and/or senior volunteers

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.  

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Friday 12 July 2024

1st Interview w/c Monday 22 July 2024

2nd Interview w/c Monday 29 July 2024

Are you eager to make a lasting impact? Join us as a New Partnerships Manager to develop new corporate partnerships that help make a brighter future for dogs in the UK and around the world.

About this job:
As New Partnerships Manager, you will:

• Develop a personal prospect pipeline in key sectors to meet monthly KPIs and raise a personal income target which contributes to an overall team target.
• Secure pledged income in future financial years in key sectors.
• Support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships and access a range of income streams and budget holders including cause related marketing, sponsorship, consultancy services, staff engagement and corporate trusts/foundations.
• Support the Senior New Partnerships Manager, Deputy Head of Corporate Partnerships and Head of Corporate and Commercial Partnerships in attending meetings with potential corporate partners, including preparing relevant briefs in advance.
• Prepare relevant and creative applications and proposals for pitches for corporate prospects.
• Fully utilise Dogs Trust’s annual calendar of events for prospect cultivation.

About you:

As an experienced new business fundraiser with a stellar track record in developing 5-6 figure new corporate partnerships within a charity setting, you will be adept at identifying and cultivating a pipeline of prospects, crafting compelling and emotionally resonant proposals tailored to a corporate audience, and influencing and negotiating with senior business decision-makers. Your efforts will align seamlessly with our mission, ethical guidelines and industry best practices.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

What does this team do?
Dogs Trust are reliant on voluntary donations to continue our work. As part of this, we build corporate partnerships with businesses that help the organisation to generate income, save on core costs and achieve organisational objectives. Whilst we already generate significant income through our existing partnerships with businesses, we have big ambitions to increase our income from companies to support our work to help dogs in the UK and around the world.

In return for all of this, we have an enticing benefits package, which includes excellent annual leave, pension allowances, Perkbox and you will you join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dogs!

Apply now and become a pivotal force in our transformative mission - to be the change-maker for dogs everywhere!

Communications and Business Development Manager

Salary:£35,235- £38,538 per annum + 6% pension

Employment type: Permanent contract

Hours:36 Hours per week

Location: North London including hybrid working

Closing date: 15 July 2022, 12noon

Interviews: 24 July 2024

Do you thrive in a dynamic environment where communication and business development go hand in hand? Are you passionate about creating positive social change?

The Bridge Renewal Trust is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.

We are seeking a talented and ambitious Communications and Business Development Manager to join our senior management team and play a pivotal role in driving our strategic objectives in communications, impact measurement, marketing, and fundraising.

Working with our Head of Healthier and Stronger Communities, you will develop and implement comprehensive communications strategies to enhance our brand awareness and stakeholder engagement; support our wider business development by researching and attracting funds from charitable trusts, foundations, and various funding bodies, ensuring the growth and sustainability of our work; and work with our senior management team to monitor and evaluate the impact of our programmes, effectively communicating outcomes to stakeholders.

First and foremost, we are looking for an ambitious and competent professional who is: passionate, self-starter and strategic in their thinking yet pragmatic in delivery; experienced in communications and income generation; understands impact measurement; has strong people skills, is a confident communicator and has the ability to write compelling narratives; and is excellent at problem solving.

We operate flexible working practices, and the post holder can utilise hybrid working arrangements as appropriate.

Are you ready to bridge the gap to a healthier and safer Haringey? This is your exceptional opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.

Company registration No:  06949568, Registered Charity No:  1131941

Business Administrator

Salary: £27,527 - £30,831 per annum + 6% pension

Employment type: Permanent contract

Hours: 36 Hours per week

Location: Haringey, North London including some hybrid working

Closing date: 15 July 2022, 12noon

Interviews: 26 July 2024

Do you thrive in a busy and dynamic environment? Are you passionate about supporting a cause that makes a difference?

The Bridge Renewal Trust is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.

We are seeking an experienced Business Administrator to oversee our day-to-day administrative functions, including human resources and office management. You will provide administrative and operational support to Chief Executive and the senior management team with the goal of streamlining administrative processes, improving consistency across the organisation, and enhancing organisational efficiency and effectiveness. This role is pivotal in improving the quality of services provided to the diverse communities in Haringey, at a time when our support is needed more than ever.

First and foremost, we are looking for an ambitious and competent professional with a strong track record of executive administrative experience; excellent organisational and time management skills with the ability to prioritise workload and meet deadlines; and strong communication and interpersonal skills, with the ability to build rapport with staff and volunteers at all levels.

We operate flexible working practices, and depending on work commitments, the post holder may utilise some hybrid working arrangements as appropriate including working from our offices or at home.

Are you ready to join our growing team and be part of positive change? This is your exceptional opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.

Company registration No:  06949568, Registered Charity No:  1131941

At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back.  We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them. 

We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.

The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce.  Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach. 

We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement.  Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.  

Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss. 

Main Responsibilities  

What you'll do: 

• You’ll be our 'go-to’ person for Salesforce end users; 
• Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
• Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration; 
• Support day-to-day user queries; 
• Proactive system maintenance including keeping up with Salesforce releases, features and best practices; 
• Data management to improve Salesforce data quality, implementing rules and automation as needed; 
• Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions; 
• Provide ongoing user training and create training materials/technical documentation as needed; 
• Communication of any platform changes to end users and stakeholders; 
• Implement and enforce security best practices to protect sensitive data; 
• Ensure compliance with relevant data protection regulations and internal policies; 
• Account manage our outsourced Salesforce & IT partner support companies.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

Person Specification

If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification); 
• Confident using DataLoader to manage imports and exports of data; 
• Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports; 
• Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels; 
• A proactive attitude to implementing best practice solutions; 
• Demonstrates enthusiasm towards continued personal/professional development; 
• Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them; 
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels. 

Additional information, if you are yet to obtain the Salesforce Administrator Certification 

• During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
• After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination. 

Recruitment Timetable 

Application deadline: 19th July at 5pm 

Telephone conversation to take place: 24th and 25th July 

Interview by Zoom to take place: 29th or 31st July 

Interview location: Zoom 

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date. 

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

· Computing Scheme

· Credit Union Scheme

· Cycle-to-Work Scheme

· Death in Service Benefit

· Health Assured – Employee Assistance Programme

· Eye care Vouchers

· Flu Jab Reimbursement

· Long Service Awards

· Pension Scheme

· Purchase Additional Annual Leave

· Refer-a-Friend Scheme

· Retirements

· Loans (including season tickets and parking permit loans)

· Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 23:59pm on 18th July 2024

Interviews will be held week commencing 29th July 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

At Twins Trust our mission is to:

· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.

· Facilitate a network of community support.

· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy. 

Membership Manager

This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base with lots of potential.

With a healthy existing membership base, this role will support the Head of Development in evaluating and enhancing our membership offer to secure sustainable income for Twins Trust. You will be supported by a Membership Officer.

Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate) 
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024 

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Advise on member-focused strategies, plans and measurement that improve member recruitment and retention
• Line manage one Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and update membership information on the database, Microsoft Dynamics
• Support the Head of Development and team in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, analysing data and providing reports to inform decision-making about our membership offer
• Collaborate with fundraising colleagues to maximise fundraising opportunities reaching our membership pool 

Ideal candidate

The ideal candidate will have experience in delivering a membership programme as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus.
• Excellent communications skills and attention to detail
• Knowledge of GDPR compliance and data protection
• A creative and analytical approach to problem solving
• Customer-focused in product development and promotional activities
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel.
• Enthusiasm for the issues we work on.

Desirable

• Working understanding of admin processes relating to membership
• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of creating a strategy around membership schemes
• Line management experience

For further information please refer to the full Job Spec pdf attached.

At Twins Trust our mission is to:

· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.

· Facilitate a network of community support.

· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy. 

Membership Officer

This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.

With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders. 

Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate) 
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager 
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024 
 

Purpose of the role

• To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
• Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
• Work with the Finance team to reconcile income and process Gift Aid payments
• Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
• Support the Membership Manager with the implementation of recruitment and retention campaigns
• Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income

Ideal candidate

The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of administering individual giving, direct marketing or membership schemes. 
• Experience working in a CRM, Microsoft Dynamics experience a plus.
• Excellent attention to detail.
• Excellent communications skills.
• A creative and analytical approach to problem solving.
• Enthusiasm for the issues we work on.

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• An understanding of GDPR Compliance
• Strong communication skills, both written and verbal.
• Strong IT skills, including SharePoint and advanced Excel.

 For the full job description and person specification please refer to the pdf attachment.

About the Role: 2 year Fixed Term Contract

We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and their volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using local insight. You will lead your Region through a period of change and the role is expected to evolve with the exciting reform work we are currently undertaking across the organisation. With this in mind, the current responsibilities listed may change as the reform work progresses.

About Us: We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.

Closing date: Midday - Wednesday 31st July 2024 

About the Role: 2 year Fixed Term Contract

We are seeking a dynamic individual to provide inspirational regional team leadership for designated Regional and Area Associations and their volunteers. In this role, you will drive the delivery of outstanding member benefits, sports, and leisure events at a local level using local insight. You will lead your Region through a period of change and the role is expected to evolve with the exciting reform work we are currently undertaking across the organisation. With this in mind, the current responsibilities listed may change as the reform work progresses.

About Us: We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.

Closing date: Midday - Wednesday 31st July 2024