Jobs in Charlton
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – Head of Food Partnerships
Reporting to: COO
Location: Field base (regular food industry visits and travel)
Contract: 12 month FTC (Maternity Cover)
Hours: Full time – 35 hours
Salary: £68,974-£72,605
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK's biggest food charity, strengthening communities reaching nearly 1 million people through over 8,000 charities with over 134 million meals.
The food we provide would cost charities and people over £184 million if they had to buy it at retail value. This saves charities an average of £154 per week, which they use to build their capacity through things like paying for overheads, training staff, and investing in new equipment and resources.
We save the UK over £225 million through 34 sites, 18 delivery partners, over 26000 volunteers and over 1000 employability programme participants. Our work reaches 99.8% of UK constituencies, strengthening those communities through outcomes like providing healthier diets, reducing isolation, and helping children do better in school.
However, there are still over 10 billion meals worth of food being wasted in the UK's supply chain every year and tens of thousands across the country we could support to do more.
Our Vision: No good food goes to waste
Our Mission: Maximize the social and environmental impact of surplus food
Our Purpose: We are doers. We are a community. We change lives.
Our Values:
Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
Our key priority at FareShare UK is to increase the amount of surplus food redistributed to the charities and community groups we support across the UK. Food partners (manufacturers, retailers, wholesalers, importers, packers, catering providers, producers and others) are essential in helping us to achieve this, providing access to food and many other strategic resources. This crucial role will focus on working with our top food partners to maximise the mutual value in the relationship through strategic and structured account management. Our ability to meet growing demand and increase the amount of surplus food redistributed will be heavily influenced by the success you have in this role.
You will be the account lead for some of the biggest food businesses in the UK and will lead the Food Partnership Team focused on deepening and developing our most established food partnerships, maintaining food and funding from key accounts.
The role will see you lead your team to deliver a tiered and structured strategic account management approach of all top partners, coordinating colleagues across departments, including the Food Team, FareShare Go, Marketing, Fundraising, Network Operations and Volunteering teams. Working closely with the top food partners and internal stakeholders will ensure appropriate identification of activities, and monitoring of progress, benefits and evaluation.
You will help identify and overcome the barriers to food redistribution and increase the volumes of foods available to FareShare from food partners and their wider supply chains. You will innovate and problem-solve to provide the best outcomes for our most important food partners.
Main areas of responsibility
Business Development and Relationship Management
- Support the senior Leadership team by implementing and driving FareShare’s strategy to deliver the services that our top food partners want now and in the future.
- Keep up-to-date on trends and key areas of opportunity for top accounts.
- Lead a team of account managers, embedding a structured approach of account management to secure multi-year partnerships with key food partners
- Engage colleagues from across departments in delivering a holistic account management approach, underpinned by mutually beneficial joint business planning.
- Innovate and identify opportunities for improved partner experience
- Directly account manage key accounts, whose food and funding support we are looking to maintain, through structured joint business planning.
- Embed a strategic approach to account management and joint business planning processes for top partners to make sure that they receive a best in class service from FareShare.
- Develop relationships with key personnel within our top food partners and develop a good understanding of their structure and operations to help drive sustainable, successful relationships and engage the relevant internal departments
Business Process Improvement to deliver growth
- Understand the barriers to redistribution of food and lead initiatives to overcome them
- Develop new models of food redistribution which meet market needs and build new channels of supply to FareShare
- Liaise with colleagues in the FareShare Go and Supply Chain and Logistics teams to highlight and resolve any operational issues and support improvement programmes.
Project and Initiative Management
- Be responsible for managing and communicating key projects and initiatives and securing support from a range of internal stakeholders within the food partners and among the FareShare network.
- Prepare and proactively present the benefits of new initiatives to existing and potential partners despite the challenges to existing embedded processes.
People and Culture
- Lead, manage and motivate the part of the Food Partner Team focused on maintaining and deepening partnerships, creating a culture of high performance and a positive working environment.
- Support effective working with colleagues in the wider Food Team, and Network Development and Operations Teams to support an atmosphere of collaboration and trust consistent with FareShare’s values.
- Foster positive change, new ways of working and an understanding of best practice in using FareShare’s Customer Relationship Management systems.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
- Proven influencing, negotiation and selling skills, and ability to demonstrate the value of the proposition to the customer.
- Ability to coach and lead a team to deliver results.
- Understanding of a strategic account management approach and ability to manage multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
- Good working knowledge of the key players and ways of working in the food industry
- Successful track record of managing cross-functional projects such as new launches, operational initiatives, promotional activity or other projects to tight timescales and budgets, ensuring involvement of all key stakeholders
- The ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders
- Ability to prioritise effectively with strong time management skills to ensure effective allocation of FareShare resources to cope with competing demands and to prioritise tasks appropriately
- Ability to use own initiative working independently and responsibly
Experience
- Track record of building, leading and managing high-performing, effective teams through periods of growth and change
- Food industry account management experience, working at a senior level across Operations, Communications, Marketing, CSR, business support and technology.
- Demonstrable experience of driving significant growth and impact in food accounts
- Experience of managing direct reports including managing performance issues
- Project management of multiple stakeholder initiatives
- Delivery of process improvement in a sales or customer service environment
- Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment.
- Drive and motivation in ensuring all business opportunities presented to FareShare are captured and explored
- Organised and able to work under pressure, whilst maintaining excellent attention to detail
- Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy
Competencies and behaviours
- Excellent written and verbal communication with effective presentation skills
- Proven ability to lead and manage teams and build strategic relationships across the business with a customer service focus
- Negotiation and influencing skills to deliver win-win outcomes
- Excellent organisational skills
- Creative approach to problem-solving
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
We’re looking for an experienced individual to join our Community Fundraising team as Community Fundraising Officer, covering our West Midlands hub. You will join us working 35 hours per week on a permanent basis and in return you will receive a competitive salary of up to £32,013 per annum plus excellent benefits.
Please note, the successful candidate must be based in or around the West Midlands, this role covers Herefordshire, Worcestershire, Warwickshire, Shropshire, Staffordshire & Birmingham.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Community Fundraising Officer is an exciting role for a community fundraiser who wants to make a positive impact and drive income generation. Sitting in the Community Fundraising and Events department within the Marketing and Income Generation Directorate the Community Fundraising Officer plays a pivotal role in leading and supporting community activities to drive and grow community fundraised income. This is an opportunity to work across a diverse range of products and activities, work alongside dedicated volunteers, meet our loyal supporters and demonstrate the joy and impact of community fundraising all for the benefit of cats and kittens in the UK.
What we’re looking for:
- Experience of raising funds in a community fundraising environment
- Experience in planning, organising and delivering fundraising campaigns and activities
- Direct experience of working with volunteers
- Experience of planning and working to income/expenditure budgets
- Good working knowledge of transaction/contact database (preferably CARE NG)
- A flexible approach to working hours and able to attend events which may occasionally fall on evenings or weekends
What we can offer you:
- salary of up to £32,013 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 18th July 2024
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
** Interviews will take place on a rolling basis, so please get in touch ASAP!**
Changing Faces is here for everyone with a scar, mark or condition on their face or body. They provide life-changing mental health, wellbeing, and skin camouflage services. They work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.
Changing Faces are looking for a new business specialist to help grow corporate partnership income at Changing Faces. This role will be 90% focused on new business with a 10% account management split.
You will have an excellent network of corporate funders and a proven track record of successfully bidding, winning and managing corporate fundraising partnerships. The role will suit someone with excellent communication and relationship building skills along with plenty of creative ideas to engage potential partners and win pitches.
This is an exciting opportunity to work alongside senior fundraisers to shape and craft the future of corporate fundraising at Changing Faces.
As Senior Corporate Partnerships Manager, you will:
- Identify, cultivate, and secure new corporate partnerships at five and six figure level
- Secure new corporate partnerships including corporate foundations, Charity of the Year, cause related marketing and strategic partnerships
- Be a senior brand ambassador for the charity, engaging and developing effective relationships with a wide range of stakeholders, both internally and externally
- Build a robust pipeline of partnerships opportunities
Ideal skills and experience:
- Experience of working in a corporate partnerships/corporate social responsibility/marketing/sales environment
- Ability to win and deliver major charity & corporate partnerships (£50-100k+)
- Experience of writing compelling copy, pitches and campaigns to secure new partnerships
- Strong commitment to Changing Faces values, vision and purpose and to keeping the voices of people with visible differences at the heart of all work
Expert recruitment for fundraisers and charities.
A perfect position for someone who likes a varied, exciting working environment where every day is different. This role will see you interacting with green spaces, small charities, schools, church groups and firms big and small, meeting people from all walks of life and making a genuine difference to our community through the use of volunteers.
Confidence and good interpersonal skills are essential, as is good organisation and time management, allowing us give our volunteers an enjoyable, impactful experience whilst ensuring that our charity beneficiaries get the most out of their contribution.
You'll get to experience every facet of London life, and play an important role in the day to day running of our own small charity. You'll pick up a variety of new skills in areas as wide as conservation, administration, elder care, grant-writing and event planning.
If you're an open-minded, motivated, well organised individual who cares about making a positive difference, this might be the right position for you.
Closing date: 9am Monday 15th of July. Interviews: Tuesday 23rd of July.
The client requests no contact from agencies or media sales.
Do you have a passion for working with people and the ability to empathise with others?
Working as a Night Security Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team. You may be required to lone work in this post.
About you
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We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults.
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You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults.
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You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.
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You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.
You don’t need to have direct experience; above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on Thursday 18 July
Interview and assessments on: Monday 29 July
The client requests no contact from agencies or media sales.
An exciting position has arisen to join the fundraising team at Support Through Court - a small social justice charity that packs a big punch. We help increase access to justice for those who, due to severe cuts to legal aid, are forced to face the Civil and Family courts alone and without legal representation, often in life-changing cases such as domestic violence, eviction, and debt.
This role helps raise vital funds for the charity from partnerships with corporates in the legal world. You will have the support of the Fundraising team to develop your skills and experience as a fundraiser. There is potential for fast progression and lots of personal development opportunities.
As a small charity, good development opportunities and tailored support are available for staff. We offer flexible working and most fundraising staff have hybrid working arrangements with two days a week at the Royal Courts of Justice, Strand, London, WC2A 2LL. Internships can run for up to 6 months, with the view of progression within the charity.
Interviews will be held on Monday 22 July virtually.
EDI Manager (Internal)
UK-Wide
£41,738 per annum (pro rata for part time hours)
(Ref: SUS4296)
Contract: 12-months fixed term Maternity cover
Part Time 30 hours per week – happy to talk flexible working
Base: Home based, with option of hybrid working.
About the role
We have an exciting opportunity to work with us as an Equity, Diversity and Inclusion (EDI) Manager (Internal). Reporting to the Strategy Lead, Equity, Diversity and Inclusion and working with key stakeholders and colleagues across the whole organisation to implement our internal For Everyone Strategic Framework. As a charity for everyone, this framework outlines our approach to embedding equity, diversity and inclusion internally within our organisation and externally in our delivery work.
As the EDI Manager (Internal) you will be implementing the For Everyone Internal Action Plan to help us become a more diverse and inclusive place to work. You will be responsible for the end-to-end project management, from scoping and planning to executing, reporting and evaluating necessary change initiatives across the organisation.
Ensuring quality and timely execution, you will be managing specific EDI work projects and change initiatives, as outlined in the Action Plan.
You will drive culture change at Sustrans by role modelling and embedding equity, diversity and inclusion into all relevant people processes and policies in line with best practice to create a more diverse and inclusive organisation.
You will strengthen the governance of our EDI Groups and Colleague Networks, so that there is more joined-up working on EDI initiatives across the organisation.
This role will be home-based, with the option of hybrid working. Occasional travel to our hubs across the UK will be required as necessary to undertake projects on behalf of Sustrans.
About you
You should have previous experience of managing and implementing EDI related initiatives, including supporting colleagues to embed EDI in their work.
You will be skilled in project management, with excellent time management and organisational skills. You will also be accustomed to multitasking to tight deadlines.
You will demonstrate a strong ability to interpret, analyse and present qualitative and quantitative data and use it to evaluate the impact of projects or initiatives.
As an excellent communicator, you will have the ability to build relationships with ease across a wide range of people.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 31 July 2024.
- Interviews will take place in via MS Teams during the 13th or 14th August 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Your new company
A growing, London-based not-for-profit organisation are recruiting an Interim FP&A Accountant.
Your new role
Reporting to the CFO, you will assume responsibility for the production of the monthly management accounts; budgeting and forecasting and developing, implementing and monitoring the organisation's financial strategy. The anticipated duration is for 6 months+ and it is almost entirely remote-working.
What you'll need to succeed
You will be a qualified Accountant with strong FP&A experience and recent exposure to working with large volumes of complex data.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you passionate about helping churches near you to remain open and thrive?
If you can respond to enquiries and engage with stakeholders, you could make a massive difference to the churches, chapels and meeting houses in Scotland by joining our team.
We're hiring a Cherish Support Officer in Scotland to join our team as part of the Cherish project.
You’ll be responsible for the content and delivery of our support and advice, and our grant assessments, in collaboration with the wider Church Engagement team. You’ll give presentations to church volunteers, helping them to care for their historic church buildings. You’ll build local connections and partnerships, and contribute to sector forums.
We are looking for someone who will respond quickly to enquiries, in a friendly and professional manner. You should love interacting with volunteers, be positive and upbeat, and have excellent written and spoken English. We also want you to feel confident about managing a busy workload against deadlines.
Location: Home based in Scotland with travel throughout the country or region and occasional travel to the National Churches Trust offices in London.
This is an excellent opportunity to contribute to the future of the Scotland’s amazing church buildings. You should have a keen interest in heritage, conservation, architecture, community, or church buildings, and understand the value that they bring to the history of the UK and local communities. We expect that you’ll have experience in project delivery.
Download our job information pack to build your knowledge of our organisation and help you to decide if this is a place you would like to make a difference and grow your career.
If you’re a talented individual who has a keen eye for detail, can work accurately and efficiently, and are looking to start or extend a career in church buildings, then we’d love to receive your application.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 5.00pm on Friday 2nd August 2024.
Interview date: Wednesday 21 August 2024 (In person in Glasgow, location TBC)
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people experiencing homelessness in London?
Rough sleeping data shows that migrants make up more than 50% of the people rough sleeping in London. The MAPS service provides a rapid intervention to support clients who are migrants and rough sleeping in London to find a route into accommodation that is suitable and sustainable in the UK or elsewhere in the world. We are looking for someone to join our team as a Service Manager where you will:
· Lead a well-established flagship service within St Mungo’s and help develop best practice in support for non-UK nationals sleeping rough in London
· Support a team of Coordinators and Assessment and Reconnection workers to identify and deliver effective routes off the streets for non-UK nationals.
· Through the practice of the team, evidence the barriers to ending rough sleeping amongst Non UK nationals and work collaboratively across the sector to address them
· While your usual working hours will be from Monday to Friday, 9am-5pm, occasional work during early or late hours may occur in response to challenging situations and to prevent rough sleeping.
About you
We are a small team so try to maximise our resources and find creative solutions to resolve people’s homelessness. Due to the legislative climate in which we work, accommodation options are often limited for our client group, and so we are looking for someone who can be flexible, proactive and is passionate about working migrants.
Ideally you would have experience of working with vulnerable people and an understanding of the needs and support requirements of this client group, particularly non-UK nationals.
We are particularly interested in hearing from you if you have lived experience of migration and/or speak additional languages to English.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website
Closing date: 10am on Thursday 18th July
Interview and assessments on: Tuesday 30th July
What we offer
· Excellent Development and Growth Opportunities
· A Diverse and Inclusive Workplace
· Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
The Dalgarno Trust is looking for an outstanding Project Manager who is passionate about health and wellbeing to manage our Community Champions project. You will be an effective and dynamic project manager with the right mix of both hands-on and management skills to recruit, lead and develop a team of local volunteers. Community Champions actively engage our local Dalgarno communities in identifying health needs and improving their health and well-being by delivering campaigns, events, activities, training and signposting to other services.
Community Champions are local people who volunteer their time to connect local communities and residents with local services. The Champions have success because they know and understand the culture and language of local communities and can tune into the communities’ needs and aspirations. The Dalgarno Community Champions project focuses on reaching residents living in the five social housing estates known as the Dalgarno Wedge.
The Champions reach out to the community in different ways from meeting people on the streets, knocking on doors and engaging people through various events and networks. Talking to residents regularly provides a rich insight into identifying challenges and learning what people need to influence commissioners, other professionals, and decision makers. The Champions also support residents in making informed choices about a range of issues linked to their health and wellbeing. Through the programme the Champions are supported in gaining vital skills, training, and experience to progress them in their own professional development.
Job Description:
· Recruit and coordinate Community/Maternity Champions volunteers to promote local health and wellbeing.
· Create engaging opportunities around local and national health campaigns for volunteer outreach in order to engage hard-to-reach communities
· Manage project delivery including community research, events, regular activities and public health campaigns
· Manage the work of the Community Champions Support Worker (working 16 hrs per week) and conduct regular supervision.
· Manage the work of the Community Champions Apprentice (working 30 hrs per week) and conduct regular supervision.
· Effectively manage and monitor project expenditure.
· Work with partner organisations to maximise the impact of Community/Maternity Champions and foster good working relationships between volunteers and local organisations
· Capture case studies and news and publicise to residents and stakeholders via the Community/Maternity Champions and the Dalgarno Trust website, newsletter and other social media outlets (Twitter, Facebook, Instagram, Next Door)
· Capture and record outputs on the online monitoring database and complete quarterly monitoring reports to the bi-borough Public Health Department
· Ensure that there is a diverse and equitable access to volunteering opportunities
· Liaise with GP surgeries and health and social care providers located in and/or serving the Dalgarno Ward residents to develop a thorough understanding of their services and create referral and access pathways
· Effectively manage and offer ongoing support and supervision to Community/Maternity Champions volunteers to include: regular supervision meetings and appraisals with volunteers; source & deliver continuous professional development, to enable them to undertake community research, signpost members of the community to appropriate services and support a range of volunteer-run activities e.g. information sessions and specialist training workshops on health and wellbeing themes designed to inform and build upon the knowledge of volunteers
· Ensure all staff and volunteers adhere to Dalgarno Trust’s policies and procedures.
· Undertake any other duties as directed.
· Be willing and able to work occasional evenings and weekends
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a leading national health charity to recruit for a Head of Services (Helplines). This position is offered as an FTC for up to 6-months, in which you can choose to conduct this full-time or part-time and will report to the Executive Director of Services & Support.
As the Head of Services (Helpline), you will lead the operational delivery and strategic development of the charity’s portfolio of information, emotional, financial, and other support services to people affected by a chronic disease of the central nervous system. Through the provision of an integrated service proposition, you will ensure that the charity is providing an integrated service offer that encompasses national, devolved nations, community-based service provision and digital based services to continuously provide the community with an easily accessible and relevant suite of services. You will lead the operational delivery of a large and complex department and guide the strategic development and operational delivery of the services portfolio, providing leadership and strategic direction for support services across the charity.
To be successful in this role, you will have a track record of successfully leading and managing a large, geographically dispersed services function in the voluntary or public sector to deliver high quality results. You will ideally, have experience running or overseeing a national helpline, together with an impressive track record of delivering innovation in service design, development, and measurement. You should have experience of implementing quality standards, including the Helplines Standard, as well as experience of managing the development, delivery and continuous improvement of public facing, multi-channel information and support services across the UK to a diverse audience.
To apply, please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community, including those with lived experience. We invest in your journey as a candidate and are committed to supporting you in your application.
Fundraising Database Manager
We are seeking a Fundraising Database Manager to be at the heart of database operations, ensuring the continued development and efficient management of a Salesforce CRM system.
Position: Database Manager
Location: London, N1 7GT/ Hybrid working on trial
Salary: £47, 060 per annum
Contract: Full time, Permanent
Closing Date: 9am, Monday 22 July
About the role:
As Fundraising Database Manager you will manage all aspects of the database and associated data systems and processes across the organisation. Your expertise will guide the fundraising and marketing teams, helping to maximize the potential of data to improve fundraising performance and supporter experiences.
Key Responsibilities:
· Database Management: Lead the development and maintenance of the charity’s Salesforce CRM, ensuring it meets the needs of the fundraising and marketing teams.
· Data Strategy: Develop and implement an integrated data strategy, providing insights to improve fundraising efforts and supporter retention.
· Compliance: Ensure adherence to Data Protection and Fundraising Regulations, maintaining up-to-date knowledge of relevant policies.
· Reporting and Analysis: Work with teams to develop reporting tools and dashboards, supporting data-driven decision-making.
· Team Leadership: Manage and mentor the Database Officer, fostering a collaborative and high-performing team environment.
About you:
To be successful in the role of Fundraising Database Manager you will need to have proven experience in a Database Management role, particularly with cloud-based CRMs like Salesforce.
Other key skills and experience include:
· Proven experience of relationship building and management with various stakeholders internally and externally.
· Highly organized with excellent project management abilities, capable of managing multiple priorities and delivering quality results.
· Strong communication skills, both written and oral, with the ability to build relationships with stakeholders at all levels.
· Proficient in MS Office, SharePoint, and other online data storage platforms.
· Demonstrable experience in line managing a team, including coaching and motivating staff.
About the organisation:
You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. During an appeal, a 2-week office attendance is mandatory.
Other roles you may have experience of could include: Supporter Database Manager, Fundraising CRM Manager, Database Manager, Database Data Base, CRM, Data Manager, Database Manager, Data Base Manager, CRM Manager, Database and CRM Manager, Senior Database Manager, Database Lead #INDNFP etc.
How to apply
If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.
Citizens UK
Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK.
Purpose
We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach.
Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.
You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.
Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.
Main Responsibilities
Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include:
Situational Awareness and Research
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Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests.
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Confident to test and learn from new digital and marketing approaches
Strategy Development
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Participate in development of the communications strategy, contributing tactical and creative ideas around implementation.
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Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required.
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Work with project teams to support the development of tailored digital strategies
Reputational & Risk Management
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Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards.
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Effectively represents Citizens UK with senior stakeholders
Materials Development & Dissemination
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Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal.
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Ensure all work is completed within brand guidelines.
Digital, social media and website
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Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.
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Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools
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Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website.
External Relationships
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Manage relationships and communication with external suppliers where required
Campaign and Events Management
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Take an integrated communications approach to digital engagement activity.
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Identify opportunities, initiate and grow new campaign tactics.
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Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget.
Internal Comms & Knowledge Management
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Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team.
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Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts
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Provide training to key members of staff to upskill colleagues.
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Act as a brand ambassador for the whole organisation.
Internal Relationships
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Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued
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Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values
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Provide digital support and advice to colleagues across chapters and projects
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Work closely with project leads across our migration work to coordinate digital engagement tactics.
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Liaise with other managers and teams within the charity effectively.
Personal Specification
(D) Desirable, (E) Essential
EXPERIENCE
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Background in communications with experience working with digital tools, including analytics tools (E)
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Experience working with multiple internal project teams (E)
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Experience managing a team (preferably line management) (E)
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Expertise at managing a website CMS and/or leading on website UX (E)
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Experience of working on integrated communication campaigns (D)
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Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D)
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Professional or volunteer experience in the charity sector (D)
KEY SKILLS AND KNOWLEDGE
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Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E)
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Proficient in Google Analytics (E)
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Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)
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Excellent written and verbal communication and ability to tell stories (E)
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Ability to manage external agencies and stakeholder engagement (E)
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Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E)
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Proficient in content marketing and social media strategies across TikTok and YouTube (D)
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Proficient in SEO (D)
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Strong understanding of integrated campaigning tactics (D)
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Strong understanding of brand and design principles (D)
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An understanding of the migration and refugee policy space (D)
PERSONAL QUALITIES & VALUES
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A passion for social justice and communities (E)
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Interested in working with diverse people of all backgrounds (E)
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Self-motivated (E)
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Adaptable and innovative (E)
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Creative and curious (E)
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A strong team player (E)
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Accountable (E)
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Relational (E)
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Kind (E)
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Inclusive (E)
The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.
Interviews are to take place via video call w/c 22 July 2024 (subject to change).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Finance Officer to join the team in our London office (Hammersmith) on a permanent, full-time basis.
You will have a proactive approach with the motivation and ability to work autonomously, under minimum supervision, exercising personal judgement effectively and referring matters where appropriate.
You must be able to communicate complex financial information to non-finance colleagues and build relationships across different functions.
You will have working knowledge of a fundraising database, especially for running reports, checking information and managing Gift Aid.
Your responsibilities:
- Manage and maintain the Hansa accounting system, ensuring that the system is complete, accurate and up to date.
- Manage and execute bank and balance sheet reconciliations including prepayments and accruals, analysis of Just Giving, interest, and the interface with the Supporter Database.
- Perform journal entries and corrections. Investigate and resolve discrepancies in Hansa, as appropriate, and close off at month end.
- Reconcile the finance system against the donor database and agree changes to be made with the database team.
- Collate the Gift Aid claims and perform quality control. Train, support and audit the Fundraisers to ensure that Gift Aid is maximised and correct.
- Protection of Maggie’s assets including income and fixed assets by reconciliations and proper recording, and supporting members of staff to follow the correct procedures according to the Finance Manual.
- Support Treasury and cash management and ensure that investment income is optimised by keeping the accounting system up to date and accurate.
- Assist in preparing the Maggie’s management accounts from Hansa. The management information must be accurate, timely and relevant on a monthly basis or as required.
- Assist in the annual external audit, and provide information for the Auditors as required.
See the full job description below for all responsibilities.
Essential skills and experience:
- Part-qualified accountant, or AAT qualified.
- 3 years' experience of using a computerised financial accounting package.
- English and Maths Standard Grade or Nat 5.
- Experience of Hansa accounting system.
- Experience of Charity CRM fundraising database.
- Experience in budget operations and financial reporting.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
- a unique, experiential induction based in one of our centres
- a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
- a competitive holiday entitlement
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
The client requests no contact from agencies or media sales.