Jobs in Broxbourne
We are looking for a Customer Experience Manager - Scout Adventures to join our Adventurous team.
Location: Gilwell Park, Chingford, London, E4 7QW (Option to live in on site)
Salary:£31,716 per annum, Band E, level 3
Term: Permanent
Working Hours: 40 hours per week - Including some evenings and weekends
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
About the Customer Experience Manager Role:
As Customer Experience Manager, you will be the Centre champion of our ‘Think FRESH!’ customer journey framework (Fun Relevant Effective Simple Helpful) and oversee and improve all aspects of our onsite customer journey. You will drive retention & support income generation through the delivery of fun, innovative events, and the implementation of service standards that exceed customer expectations.
What we are looking for in our Customer Experience Manager:
- Prior experience operating as a manager in a customer experience focussed environment.
- Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and external
- Comfortable managing your own workload, time, and logistics.
- Experience and knowledge of residential hospitality, group travel, food & beverage operations or a related hospitality industry. Excellent customer service skills and awareness of customer expectations to ensure the customer is at the centre of decision-making.
Key responsibilities as our Customer Experience Manager:
- In partnership with the General Manager and the wider Scout Adventures leadership team, lead the way to support the customer experience journey at Gilwell Park, ensuring that every visitor has a memorable experience and is engaged in the rich story of Gilwell.
- Line manage and lead key members of our booking, administration and events team, ensuring they have the tools and support that they need to complete their job effectively.
- Review and implement customer service standards to ensure consistent standards of service delivery are met for improved customer relations.
As our Customer Experience Manager in return, we offer you:
- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Three extra days over Christmas (that’s our gift to you)
We are proud to be a family-friendly employer and offer…
- Maternity/Paternity Leave
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
The closing date for applications is 23:59pm on Sunday 14th July 2024
Telephone Interview: Friday 19th July 2024
Interview are expected to be held in person at Gilwell Park on Friday 26th July 2024
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen with a health membership charity for a Head of Finance and Operations on a full-time, permanent basis. You will manage all finance related activities including monthly management accounts and end of year statutory accounts. You will also manage payroll as well as some transactional HR to ensure prompt onboarding and issuing contracts. Additionally, you will manage outsourced contractors to deliver robust and reliable IT, CRM and audit services and all operational services to ensure the charity maintains a safe office environment.
Please note, this organisation offers hybrid working with 1-2 days per week required in the office.
Additionally, they may consider the role being done over 4 days for the right candidate. Please note, the salary on offer is the FTE.
As Head of Finance and Operations, you will:
- Be an active member of the senior management team working across boundaries to collaborate with other Heads and support the CEO to deliver the charity’s annual operational implementation plan
- Produce both statutory accounts and monthly management accounts
- Lead the annual budgeting process, contribute to the annual business planning activities and provide strategic financial advice in verbal and written format to the CEO, Trustee Board and Council
- Manage internal operations including IT
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (hold a Professional Chartered Accountancy Qualification)
- Have QuickBooks experience
- Have a solid understanding of Charity SORP
- Have excellent communication skills, both written and verbal
- Have experience managing and reviewing outsourced contracts for services such as IT
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Microsoft Dynamics Specialist
12 Month FTC
Fully Remote
Up to £60,000 per annum
Understanding Recruitment is searching for an experienced Microsoft Dynamics Specialist to work with one of our prestigious clients within the charity sector.
As part of our data team, which includes a Data Lead, Data Analyst, and Dynamics Specialist, you will support the development and management of our Dynamics CRM. Your role will involve addressing our backlog of activity tasks to drive improvements across the charity, creating Power Automate flows to streamline business processes, and documenting these processes.
Additionally, as the dynamics specialist you will aid in producing training materials and user guides for CRM apps, and support users by answering queries, identifying knowledge gaps, and enhancing process and training guidance.
Skills required for the Microsoft Dynamics Specialist:
- Dynamics expert
- Great knowledge of Power Platforms - Power Apps and Power Automate
- Excellent communication and stakeholder management experience
- Experience within the charity / NFP sector
Location: Fully Remote
Salary: Up to £60,000 per annum plus benefits
Apply now for immediate consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy.
Job Title: Quality, Compliance & Risk Manager
Reports to: Assistant Director, Finance and Governance
Location: Remote (travel to the Leicester Office & other locations where necessary)
Contract Type: Permanent
Salary: £34,855 per annum
Hours: Full-time (36 hours a week)
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
Reporting to the Assistant Director of Finance and Governance, the Quality, Compliance and Risk Manager will be responsible for the effective implementation and monitoring of controls and promotion of best practice in relation to regulation and risk within Home-Start UK.
You will champion and promote the need for effective regulatory frameworks, continuous improvement and risk-based decision making. Working across all Home-Start UK departments you will carry out audits, liaise with colleagues to review and collate evidence and report on adherence to relevant policy, regulation and risk mitigation.
The skills you will bring are; experience of ISO9001, your ability to uphold standard of practice, and understanding of risk management in a non-profit organisation. Accuracy of your data input is an essential requirement for the role, as is your ability to communicate in a friendly manor, applying confidentiality as needed.
In return you will have the opportunity to be part of an organisation where your input can make real difference. We believe a strong and positive approach to staff wellbeing is essential and offer a range of benefits to encourage great work-life balance. We also offer Pension, Paycare membership, and 28 days plus bank holidays annual leave.
If this sounds like your type of challenge we’d love to hear from you.
Closing date for applications: Monday 8th July, 5pm.
Interviews will be held virtually on the 16th and 18th July.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare. Appointments will be based on merit, following an open and clear selection process.
Home-Start UK, a charitable company limited by guarantee. Company No. 5382181. Charity No. in England and Wales 1108837 and in Scotland SCO39172.
No agencies please.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves providing a community engagement service and administrative support in association with the Senior Community Engagement Officer (SCEO) and residents. You will support the SCEO to develop and maintain resident engagement routes and assist in producing and disseminating key performance indicator information.
The ideal candidate will have experience working with local communities to achieve positive outcomes and a background in housing or administrative roles. They should excel in written and verbal communication, interpersonal relations, report writing, organisation, negotiation, IT and possess strong customer service skills.
Job Purpose
- Provide administrative support and service to the Senior Community Engagement Officer (SCEO) and residents in respect of consultation and community development.
- Support the SCEO to develop and maintain resident engagement routes including the Resident Voice database in addition to other meetings/events.
- Assist the SCEO in producing and disseminating KPI information as necessary.
- Provide a responsive highly supportive and proactive administrative service as required to SCEO.
- Assist the SCEO to prepare and present reports, in a timely fashion, as required.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The client requests no contact from agencies or media sales.
The Insight Manager plays a crucial role in ensuring Power to Change’s research and insight programme is rigorous, creative and high impact. The role also gathers and shares robust evidence and learning about our approach and the community business sector.
The Insight Manager will work with colleagues across the organisation to manage and deliver several key insight projects, and support the Associate Director for Policy & Insight to implement the organisation’s Insight Strategy.
To see the full responsibilities for this role, please see the Job Description.
The client requests no contact from agencies or media sales.
Are you passionate about helping leaders with young children advance to senior leadership roles whilst being present with their children? Would you like the opportunity to become a key player in an ambitious social enterprise which helps parents progress their careers, and ultimately address gender equality in senior leadership?
Leaders Plus is an award-winning social enterprise dedicated to supporting leaders with babies and young children progress their leadership careers. Their flagship intervention is a 9 month award winning Fellowship Programme for working parents which leads to promotion and therefore gender equality at the top. Their employer partners include varied organisations such as RSPCA, King's College Hospital Trust and HSBC Global Internal Audit.
As Business Development Manager, you will lead the growth of their employer partnerships, and manage a pipeline of applications from working parents, reporting to their CEO and Founder. This will help them increase the number of parents they support, so that in 2023, they have 1000 woman in executive director roles who wouldn't be there without their support.
You will join Leaders Plus at a crucial stage of growth, and play a crucial role in helping them to scale further. You will join a small team who value making a difference, excelling at work and enjoying their time off - at the moment all the team work part-time and at the moment all have Friday's off.
Some of the benefits include;
- Hybrid working, joining the team in London once every quarter, with occasional client visits, travel expenses paid.
- 5 weeks of holiday each year plus bank holidays pro rata.
- Excellent pension contribution, benefit from a 6% employer contribution.
- Professional development: Receive a £500 contribution annually towards your professional development, helping you grow and advance in your career.
- Company benefits with Pirkx: including 24/7 GP booking helpline, 24/7 dedicated counselling service and more.
Some of the main responsibilities include;
- Generate an income through offering the Leaders Plus Fellowship to employers.
- Develop new employer partnerships through referrals, cold leads, LinkedIn and events.
- Manage a pipeline of potential employer partners who are interested in their Leaders Plus Fellowship Programmes and wider work.
- Manage a pipeline of potential applicants, answer questions and have calls with interested applicants.
- Develop long-term purpose-driven partnerships with current employer partners to advance their mission of supporting career progression for working parents.
- Grow the scale of their existing partnerships and increase the value for everyone involved.
They would love to meet candidates who
- Have the ability to build long-term partnerships with stakeholders at all levels that add value.
- Have the ability to take responsibility for growth in income generation.
- Can close sales and sell clearly defined products.
- Are good at increasing the value of existing partnerships.
- Is highly organised and self-motivated, able to priortise a varied and fast paced workload.
- Is extremely results-oriented and enjoy responsibility for income generation.
How to apply
To apply for this position, please email your application to marked to the attention of Chenda McManus, TPP recruitment. Your application should include an up-to-date CV (maximum two-pages) and a covering letter (maximum one-page) answering the following two questions:
- What attracted to you to apply for this role?
- What top 5 successes do you bring where you could apply the learning to this role?
Closing date
15th July midnight - applications will be reviewed on a rolling basis.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.
Finance Officer
Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.
For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.
Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
Our commitment to a culture of belonging:
Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.
POSITION SUMMARY:
Performs Accounts Payable function; processes transactions in the accounting system and maintains accounts payable files for vendors. Primary point of contact for questions and assistance regarding entry and payment of invoices.
Essential duties and responsibilities:
· Subject matter expert on Unit 4 ERP System Vendor Master File and accounts payable, provide support to other Internews staff also entering invoices.
· Prepare and enter multi-currency invoices for all payment methods (Barclays wire Transfers, ACH, check, FX, Western Union, etc.), including review for proper coding and approvals.
· Review and research open payables to resolve outstanding issues prior to payment.
· Process recurring remittances according to corporate schedule, including payment of invoices entered by others.
· Processing payments and Provide payment confirmations to appropriate parties as necessary.
· Maintain AP vendor master records in accounting system.
· Organize and maintain A/P files.
· Research vendor payment history in response to queries from Internews staff and others.
· Cross trained as backup staff to other department functions, including PSC payment processing and expense reimbursements and AP mailbox cover.
· Support of commitment accounting and purchase order monitoring
· Maintain Asset Register incl Additions and Disposal, Monthly Depreciation calculation and posting the journals into the accounting system.
· Balance Sheet Reconciliations including Payroll and Bank Reconciliations before month-end close.
· Debtor and Creditor reconciliations and Advances (Cards) before month-end close
· Processing and posting Prepayments before month-end close.
· Income & Expenditure Recording in the accounting system
· Proving support during Statutory and Donor Audits
· Fixed Asset Management.
· Understanding of and demonstrated commitment to upholding Internews Core Values.
· Maintains confidentiality in all matters related to vendors and payments.
· Other duties as assigned. Maintains confidentiality in all matters related to vendors and payments.
Qualifications:
· 3+ years progressively complex accounting experience
· Proven ability to work both independently and as an effective team member.
· Proven ability to prioritize and handle multiple on-going assignments.
· Intermediate expertise in Microsoft Office, particularly Excel
· Excellent organizational skills
· Proven ability to set priorities and manage time effectively.
· Proven analytical and problem-solving ability.
· Ability and willingness to travel to international locations, including challenging or remote locations up to 10% of the time.
· Relevant university degree
· Accounting Degree or Qualified by experience.
· Familiarity with computers and computer software including spreadsheets, word processors, e-mail, and accounting systems.
· Ability to read and comprehend basic instructions, short correspondence, and memos.
· Ability to write simple correspondence.
· Ability to effectively present information in one-on-one and small group situations to other employees of the organization
Vacancy Timeframe:
Deadline for Applications: 16 July 2024
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be in the United Kingdom and therefore a successful applicant must be able to demonstrate their right to work in the UK.
Premier League Stadium Fund Technical Manager (Midlands and East of England)
£37,000 - £45,000 per annum (dependent on relevant experience and skills) plus generous benefits
The role will be home-based, but geographically will be required to cover clubs and leagues based in the Midlands and the East of England.
Regular travel to clubs’ stadiums will be required, as well as occasional travel to our office at Wembley Stadium in London.
We currently have a vacancy in the Premier League Stadium Fund for a Technical Manager to support the Stadium Accreditation Programme and to support the assessment of applications to the Premier League Stadium Fund.
About the Premier League Stadium Fund
The Premier League Stadium Fund is fully funded by the Premier League and is delivered and administered by the Football Foundation. It provides financial support to clubs throughout the football pyramid. As well as continuing to fund ground-grading requirements, the Premier League Stadium Fund includes a Club Development Fund to help clubs grow and enhance sustainability.
The Premier League Stadium Fund awards capital grants to clubs to support improvement of their stadium facilities for players, supporters and officials. Funding is available to clubs who play in Steps 1 to 6 of the National League System, Tiers 1 to 4 of the Women’s Football Pyramid and clubs promoted into the English Football League.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place.
The role
Working as part of a team of Technical Managers, you will support our Stadium Accreditation Programme and will lead on the technical/construction aspects of Premier League Stadium Fund grant projects.
Stadium Accreditation
You will support the Stadium Accreditation Programme by helping establish new ways of working following the initial assessment of approximately 1,000 stadiums across England and Wales. You will have responsibility for a set of leagues and clubs across the Midlands and the East of England and you will work with them to ensure their compliance while also delivering against the objectives outlined within the new Premier League Stadium Fund Facilities Strategy.
Grant Management
You will also be responsible for the scrutiny of the technical and construction aspects of Premier League Stadium Fund grant applications and ensuring the successful completion of new and improved stadium facilities. As part of this process, you will provide professional advice and guidance to applicants to assist with the development of capital projects, within the National League System (NLS) and Women’s Football Pyramid (WFP).
You will work with clubs to ensure that solutions can be found to address the findings of the Stadium Accreditation Programme, and will then carry out a technical assessment of any grant applications made by those clubs. Following the allocation of any funding, you will help to oversee the construction process to ensure that the build is completed to programme.
What are we looking for?
You’ll need a construction-related degree or professional qualification (for example RICS, CIOB, RIBA or equivalent), or the equivalent experience in a construction management or technical role. You’ll have expertise in construction processes, and experience of delivering facilities from inception to completion. Experience in sports facility construction is desirable but not essential.
You must also have great people skills and the ability to inspire and engage people at all levels, from clients and suppliers to volunteers, whilst also being confident in dealing with conflict and challenging situations. You’ll have strong organisational skills and a keen attention to detail with the ability to analyse complex situations and make tough decisions. You’ll be flexible and open to new ways of doing things, including new technologies, so that the Premier League Stadium Fund and the Stadium Accreditation programme continue to improve.
Most of all we want someone who reflects who we are as an organisation. We refer to our values as our four corners:
- Fair Players – open and inclusive in our approach
- Star Performers – trusted to deliver
- United Team Player – collaborative and easy to work with
- Passionate Supporters – flexible and willing
(Please note you must hold a current and valid driving licence, have access to a vehicle that complies with road traffic law, is in a safe and roadworthy condition, and is fit for purpose.)
For more details about the role and full person specification, please download the recruitment pack.
What can we offer you?
The salary band for this role is £37,000 - £45,000 per annum, dependent on relevant skills and experience.
You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please email us.
How do I apply?
To apply, please click the button below to email the following to us:
- CV
- Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is 23:59 on Sunday 21 July2024.
Interviews are currently scheduled for 29 and 30 July 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs service in Kensington.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a support worker in RBKC complex needs services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
For a full job description, please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Approachable and open behaviour
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable: Experience working in homelessness
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Role: CRM Officer
Duration: 9 months
Salary: £39,500
Hours: 37.5 per week
Location: London (Hybrid)
We are delighted to be working with a wonderful international aid organisation to recruit an experienced CRM Officer to cover maternity leave.
About the role:
Reporting to the CRM & Data Insight Manager, you will lead on the regular schedule of data imports, data selections, data cleansing, and support the CRM and Data Insight Manager with CRM Development. Additionally, you will support the Fundraising team through training, maintaining user guides, ad-hoc reporting and being the first point of contact for any CRM issues.
About you:
You will have considerable experience of CRM database systems, ideally in the not-for-profit sector. Experience of using KingswaySoft or similar ETL tool with programming skills such as SQL is essential. We are looking for an organised, flexible candidate who is used to managing a busy workload.
We are looking to move quickly with this role so if you are interested, please apply without delay.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are looking for two Individual Giving Fundraisers to join a team of over 10 to raise an incredible c£11m for a well loved national charity. One role will focus on general regular giving activities and campaigns and the other will be focussed on gaming.
These roles can be home based or London hybrid with 2 days a week in the London office.
The Charity:
A passionate, well respected charity providing dedicated support for health and end of life care. They have a staff of c4000 people securing c£170m last year. You would be joining a warm, inclusive team with a collaborative working culture. Benefits include 25 days annual leave (plus bank holidays), personal pension scheme, loan schemes for bikes and computers, an employee assistance programme and flexible Working.
The Role:
Develop the Marketing Plan for individual online and offline campaigns with all stakeholders, to meet agreed objectives, optimising campaigns in line with strategic priorities.
Manage the approach to audience targeting and segmentation, working with external media agencies for digital and cold direct mail campaigns.
Review artwork and copy to ensure it meets both campaign objectives, working with agencies to deliver a compelling creative concept relevant for the target audience.
Build and maintain campaign specific budgets and prepare detailed campaign management reports.
The Candidate:
Excellent understanding of all aspects of Direct Marketing techniques and methods for warm and cold activity.
Demonstrable experience of leading supporter development programmes involving a range of direct marketing techniques.
Experience of being responsible for managing and reporting on campaign budgets, and undertaking campaign analysis.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Research and Evaluation Manager (Maternity Cover), Together for Childhood
Child abuse is preventable if we all work together. This is our belief. It drives us. Our purpose is to work with communities to fight for every childhood.
Together for Childhood at the NSPCC is our place-based initiative working with local communities to make them safer for children. We work with local partners and families to come together to prevent abuse and tackle the problems that cause it through systems change. Join the Together for Childhood team as a Research and Evaluation Manager (Maternity Cover) and nurture the development and implementation of meaningful research, evaluation and learning work.
Do you have the skills to lead and grow excellent research and evaluation work?
- We're looking for an experienced researcher/evaluator to support and mentor embedded research and evaluation teams in the design and implementation of central and local Together for Childhood projects.
- The candidate will also be interested in the strategic development of Together for Childhood's evaluation and learning framework.
- Excitingly, this role will also have opportunities to contribute to the NSPCC's wider research and evaluation work, to help build the evidence base that can stop child abuse.
- This role will be a great fit for a candidate with a strong background in qualitative and quantitative methodologies and their application in community settings, including with children and minoritised groups.
- experience will be supported by a commitment to making an impact through collaborative, inclusive and participatory practice in all areas of their work.
- Experience researching intersectional, poverty-aware and trauma-informed practice in the prevention of child abuse and neglect, or a related field, will also be incredibly valuable to the team.
Do you want to foster empowered local leadership within your new team?
- As Research and Evaluation Manager, you'll become part of a team that cares about the work they do and the people they work with.
- Your team values diverse perspectives and is committed to being learning-oriented.
- This is a great opportunity to be a passionate manager and supports your team to grow, for example, by developing person-centred and trauma-informed approaches to research and evaluation.
- As part of this team, you will also be supported to develop in relation to our compassionate and relationship-centred ways of working.
Additional considerations for the role
The post is full-time and fixed term (14 months) but part-time/flexible/hybrid working will be considered. The role line manages research colleagues in both the Glasgow and Grimsby Together for Childhood sites, as well as working with colleagues in the NSPCC's London office. Travel to the Together for Childhood sites is an important part of the role. We would also be open to candidates seeking a secondment opportunity
This is a 14-month maternity cover and will start in September 2024. We expect to be interviewing in early July. The interview process will have two stages to ensure recruitment panel representation from diverse NSPCC perspectives, and will cover both a competency-based and value-based interview. Competency-based interview questions will be shared in advance, in line with the NSPCC's inclusive recruitment approach.
This advert may close early if enough applications are received.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
Supporting the Philanthropy Manager, you’ll focus on cultivating and stewarding relationships with major donors. This will include developing and maintaining relationships with, and securing funds from, existing and new donors to support St John key strategic priorities, such as our inspiring programmes with young people and our community first aid response work. You will be able to work remotely however there may be an ad-hoc requirement to attend donor meetings.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
With your proven experience of philanthropy fundraising, you’ll have personally secured 5 figure + gifts from a major donor. With your ability to develop and maintain excellent relationships with donors, you’ll be able to adapt your communication style to articulate complex issues in a succinct and compelling way.
You’ll have project management skills to enable you to devise donor engagement plans and work with senior volunteers and trustees to develop funding proposals and identify opportunities.
About The Role
- Actively work to secure income to meet agreed personal and team fundraising targets in line with the organisation’s operational priorities to meet the needs of the communities and individuals we serve.
- Identify potential prospects, working alongside the Prospect Researcher, Senior Management colleagues and Trustees to continue to identify new prospects to grow the pipeline.
- Build, manage and maintain a portfolio of donors from £5,000 gifts upwards, stewarding relationships to ensure donor satisfaction and long-term financial commitment, including detailed and timely reporting as well as engagement with senior stakeholders within St John.
- Collaborate effectively with colleagues in fundraising to identify major donor prospects and opportunities to maximise donor experience – such as work with Supporter Engagement and the Community Fundraising team.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.