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Ashby Jenkins Recruitment, London (On-site)
£43000 - £45000 per year
Posted 1 week ago
Ashby Jenkins Recruitment, London (On-site)
£43000 - £45000 per year
Posted 1 week ago
The Fairtrade Foundation, E1, London (Hybrid)
£35,233 per year
Posted 1 week ago
Closing in 3 days
Crisis, London (On-site)
£29,030 per year
Posted 1 week ago
Ambitious about Autism, Isleworth (On-site)
£24,891 - £26,502 per year
Ambitious College is seeking dedicated individuals to join our team as Specialist Teaching Assistant!
Posted 1 week ago
B Lab UK, London (Hybrid)
£55,600 - £57,630 per annum (Salaries are graded against our pay framework and are not negotiable)
Posted 1 week ago
IPWSO, Remote
£31,000 per annum pro rata (£16,534)
We’re looking for a talented and motivated Fundraising and Communications Manager who is based anywhere in the UK.
Posted 1 week ago Quick Apply
Ashby Jenkins Recruitment, London (On-site)
£26000 - £30000 per year
Posted 1 week ago
Closing in 6 days
British Heart Foundation, Greater London (On-site)
£50,000 - £52,500 per year
Posted 1 week ago
Closing in 4 days
MLC Partners, City of London (Hybrid)
£275 - £325 per day
Posted 1 week ago Quick Apply
Page 43 of 68
Remote
£30,515 per annum
Full-time
Permanent
Job description

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Posted by
The Donkey Sanctuary View profile Organisation type Registered Charity Company size More than 1000
Posted on: 13 January 2025
Closing date: 28 January 2025 at 23:30
Job ref: 6791
Tags: Administration, Campaigns, Communications, Fundraising, Marketing, Project Management, Customer Service, Customer support, Community Fundraising, Individual Giving, Digital Fundraising