Jobs in Blackheath
Job Title: Member and Supporter Experience Coordinator
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London), 1 day minimum a week in office
Salary on appointment: £26,887-£32,000 per annum
This role is a full-time role, but we are open to part-time applicants happy to do a job-share.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
Key Responsibilities:
Team Leadership and Coaching
- Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience.
- Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience.
- Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects.
Continuous Improvement
- Monitor performance and implement actions to drive continuous improvement.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
- Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The person
Knowledge, Skills and Experience
Essential:
- Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
- A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
- Excellent interpersonal and communication skills, including the ability to write to a high standard.
- Strong numerical skills and the ability to use and interpret data.
- Ability to adapt style, tone and content to a relevant audience.
- Experience delivering excellent supporter or customer care (minimum 2 years’)
- A team player, able to develop collaborative, strong and effective working relationships.
- Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
- Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
- Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards.
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
- Experience working within or alongside fundraising or membership teams.
- Experience in providing insight and reporting in a supporter or customer facing environment.
- Experience in working with volunteers, with an understanding of volunteer motivations and needs
- Knowledge of relevant regulatory and legal requirements that impact charities.
- Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
We’re recruiting for a Volunteer Officer to join our team.
ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.
Our Volunteer Officer is responsible for the recruitment, onboarding, training and development of our volunteers – particularly those from our community partners. This role ensures that volunteers have a fantastic experience across a range of ReachOut opportunities that are highly impactful for the young people that we work with. The postholder will also play a key role in developing the ongoing training offer for volunteers and building networks with community organisations across our regions.
2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a project start-up and lead role with an anticipated three-month project development window. It requires excellent communication and negotiation skills, a commitment to establishing and maintaining quality standards, an ownership of your work, a belief in what you are doing, and an understanding of why it matters. If you thrive delivering important, life-enhancing people-focused projects with diverse work loads, and believe you have the skills and abilities to assist us with informing significant change across the Royal Borough of Greenwich for unpaid carers, we would, most definitely, like to hear from you.
Unpaid carers are the unsung heroes of our society. We are Greenwich Carers Centre - a well-established, highly regarded and much-loved charity dedicated to their support.
Becoming an unpaid carer is rarely a choice. Through accident, illness or injury, giving ourselves to the care and support of a loved one is something that one in every two of us will do at some point in our lives.
For many of us, caring becomes a 24-hour, year-on-year commitment - an expression of love that requires the gifting of our careers, our plans, and our lives.
For others, providing essential care whilst holding down a financially necessary job means balancing the needs of the workplace with needs of the care relationship. The competing pressures of work and caring are detrimental to wellbeing. Feelings of anxiety, stress and guilt are common to working carers and a risk to their emotional, physical and mental health. Life can become an endless struggle to hold everything together and not let anyone down. Working and caring can be downward spiral to not working at all. Many carers exit employment and continue to provide care in financial hardship and poverty.
…it doesn’t need to be this way – with your help, we are going to change it.
Purpose of the role
This post will deliver a two-year funded project focused upon improving the lives of working carers by supporting their employers to provide more carer friendly workplaces. Working solely within the Royal Borough of Greenwich, the project will establish a network of Carer Friendly employers. It will raise awareness of the issues faced by working carers by engaging with private, voluntary and statutory sector employers across the borough. The project will support employers to provide more flexible working practices for carers within their employment.
To improve flexibility in the workplace to ease conflicting pressures on working carers
To support carers in sustaining employment
To support employers in becoming a GCC recognised Carer Friendly Employer
To agree working environment improvement action plans with employers
To support employers with implementing action plans
To sign off completion of action plans and issue status notice
To improve the visibility of carers in the workplace
To work with employers and their teams to improve understanding of carers
Key responsibilities
To plan project delivery and contribute to the development of annual project delivery plans, including identifying key project milestones and profiling project process and outcome targets
To lead on developing marketing tools, information materials and so on
To work towards the achievement of monthly and quarterly project delivery targets
To establish and work with a network of employers across the Royal Borough of Greenwich
To raise awareness of carers by delivering information workshops and/or training to private, public and voluntary sector employers, managers and staff teams
To work with individual employers to identify and action plan steps to reducing pressures on working carers by supporting employers to provide greater workplace flexibility.
To provide tailored action plans for employers and support and monitor progress towards completion.
To award recognition certificates thereby establishing a network of carer friendly employers
Develop and maintain relationships with community groups and voluntary, statutory and private sector partners with the express aim of raising awareness of caring and identifying hidden working Carers.
To set-up and chair a project steering group that includes carers and stakeholders. The group will meet regularly to support and progress the project.
Represent Greenwich Carers Centre by attending relevant local voluntary and statutory events and working groups as requested by line manager and participating with community events, including those held by Greenwich Carers Centre
Complete service monitoring requirements as requested by line manager. This includes excel-based KPI reporting and the development of sample case-studies
Work to individual work-performance targets as required by line management
Contribute to local authority quarterly monitoring reports as requested by line management
Attend team meetings, service reviews etc as required
Always work within organisational policy and act in the best interests of the organisation
Work within the organisations Safeguarding Policies. This will include completing safeguarding training to ensure that you have a good understanding of safeguarding concerns, including potential abuse and neglect of adults.
This job description is not intended to be exhaustive. The postholder will be expected to adopt a flexible approach to the responsibilities, which may be varied from time-to-time.
Person Specification - Essential
Project set-up and management experience
Excellent customer service skills
Excellent written and verbal communication skills
Experience in a client facing role
Experience of working externally with a range of professionals
Experience of working autonomously towards agreed targets
Experience of monitoring and reporting on the performance of initiatives
Ability to write reports
Experience of Microsoft Office including Outlook, Word, and Excel
Person Specification - Desirable
Experience of consultancy style working
Experience of supporting carers
Knowledge and understanding of carers rights
Knowledge and understanding of workplace practices
Human Resource experience
Experience of delivering engaging presentations
Experience of working across the community on an outreach basis
Ability to develop and service networks
Knowledge and understanding of caring
The client requests no contact from agencies or media sales.
ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.
The Curriculum, Quality and Training Manager is responsible for designing engaging & inspiring session resources, recruiting & training the adults that enable our young people to develop and managing a programme of robust and ongoing quality assurance. This will include line managing our Volunteer Officers, working closely with the Programmes and Impact Manager to make evidence informed decisions and collaborating across the organisation to meet our strategic aims.
2025 is an exciting time to join ReachOut as we launch our new organisational strategy. You’ll be joining a friendly and supportive team, helping us make a real difference to the lives and futures of young people across London and Manchester.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St John International have embarked on a new global strategy, changing the nature of the organisation and the services provided to the global family of St John organisations. This mid-level position will be a key member of a small projects/programmes team at the heart of delivery in an international charity. The post holder will play an important role as implementation of our global strategy enters a new phase – and offers the chance to get involved in a wide variety of different functions, including; project management, governance development and policy-making, fundraising and the design and delivery of programmes utilising these funds.
The Order of St John (also known as St John International or SJI) is the international coordinating body for all St John organisations around the world, usually known as St John Ambulance. Acting as the secretariat for a family of 44 organisations, SJI manages projects that encourage collaboration and help St John to be recognised as the global leader in first aid and medical responses to community health needs.
Initially, the post holder will be working within a small team ensuring that a new “St John Hub” is populated with a collection of relevant and necessary information for all St John organisations. Once complete, the post holder will be responsible for the ongoing curation and development of the hub as a central resource according to emerging areas of need and global discussion. In addition, the St John Hub will host online learning courses covering key management principles for St John organisations. Content for these courses has already been collected, but the post holder will need to translate them into online learning courses, using Articulate 360 .
As our fundraising strategy develops, the post holder will work with the Head of Programmes and St John organisations around the world to identify suitable projects for central funding, and will assist, when necessary, in the administration of those funds. This will include overseeing small grant making processes, but also assisting recipients with reporting and administration of grants.
The post will suit someone with experience in the processes of collecting, organizing, storing, and distributing data and knowledge within a global and multi cultural organization. They should know how to implement information management policies to ensure data is accessible, secure, and used effectively to support decision-making.
Key deliverables:
· Work with colleagues in St John International to populate the “St John Hub”, and then ensure it is kept up to date with latest information.
· Build contacts with St John organisations around the world to source relevant information and updates to keep the “Hub” up to date and be a point of contact for St John organisations/managers around the world looking for information on a particular subject.
· Take existing knowledge and learning and, using the Articulate 360 platform, build into online learning courses for St John organisations and managers around the world to utilise.
· Manage St John International’s profile on the Kaya online learning platform, and update lessons and courses as required.
· Work with Head of Programmes, and (future) Head of Fundraising to develop the grant making process, and administer to this as necessary once running.
Applicant requirements
Required experience or skills:
· Experience in roles that require the ability to organise and manage a large variety of information in a user friendly arrangement.
· Ability to write on-line learning courses using the Articulate 360 package, or similar approaches.
· Ability to communicate complex issues in simple, straightforward language.
· Keen interest in organisational development within the context of international charities or social enterprise.
· Experience working in a large-scale social enterprise / international health care charity.
· Experience facilitating and energising online meetings.
· Proficient in the use of Microsoft Office 365, especially Teams and SharePoint.
· Experience of working with global teams of volunteers, recognising different cultures and practices, and being able to secure commitments to carry out further work on your behalf.
· Enthusiastic and approachable, ready to listen and engage with people.
· Ability to identify support needs in good time, and to manage office functions around the role in a friendly and collegiate manner.
Desirable:
· Understanding of good practice in governance and management structures.
· Understanding of different business models across different contexts.
· Experience in volunteer organisations and managing activity with external partners.
· Experience of grant making processes for international charities, either as a donor or receiver.
· Previous engagement of any kind with a St John organisation anywhere in the world will be very helpful.
Terms
Full time position. Working hybrid according to preference, but with requirement to be present in the London office 2 days per week.
Applicants must already have the right to work and reside in the UK.
The post may involve international travel from time to time, occasionally to developing countries.
25 day’s annual leave (33 days with bank holidays), with additional day added for each year’s service, up to a maximum of 30 days. Generous pension package.
Office based in Farringdon, London EC1.
We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justified.
We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.
Closing date for applications is 27th January. Interviews in week beginning 3rd February, although we reserve the option of interviewing outstanding candidates earlier than this if possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We would like to recruit a new Team Lead for our Enfield IPS (SMI) Service who is passionate about delivering the best quality service to our clients.
Experience of team management is not essential, but you will need to be an experienced Employment Specialist or Senior Employment Specialist, with a performance (quality and outcomes) track record to enable you to demonstrate IPS principles and ways of working to your team. We would also ideally like you to have experience of driving change or improving performance, either at team level or as an individual team member. Experience of a fidelity review at any level would be an advantage.
You will be leading a team of 5 employment specialists (4.5 FTE) and a peer employment support worker. You will be responsible for providing supervision, training including field mentoring, caseload management support as well working with clinical team leads, contract commissioners and health leads. You will be also responsible for monitoring team performance, data analysis and monthly reporting. You will work with the Operations Manager to improve team performance in terms of outcomes and quality. The Operations Manager will be responsible for quarterly reporting but will need your support with this task.
We understand that this is a busy role, but you will be supported by the Operations Manager and other Head Office roles to help you and your team succeed.
The service has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people into employment.
The Enfield IPS team works alongside two IPS PC teams and a WorkWell team so there will be opportunities to share ideas and develop joint working within the borough to support a wide range of clients.
Working Well Trust also operates other SMI IPS services so you will also work with other team leads to develop high fidelity working practices across the services.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 3rd February (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: TBC
Final Stage interviews: TBC
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond. We provide and accredit training, set professional standards, and support professionals and the public. All so that people can access the best possible therapy no matter where or who they are.
Now, after an internal promotion, we are looking to recruit an Organisational Support Officer. This is a vital, interesting and challenging role. It will mean you're involved in everything we do. You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.
This isn't a stereotypical administration post - it is true support across our functions.There will be four main areas where you will be most involved:
- Training....including setting up agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
- Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
- Standards and governance...clerking complaints, setting up and supporting committee meetings.
- Communications...including social media posting, updating website content, creating newsletters.
There is no doubt that this is an exciting role. No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.
To succeed you'll need to be flexible, proactive and have a diverse skillset. You'll have an eye for detail. You'll be good with numbers and able to do key administrative tasks. You'll be comfortable working with technology and learning how to do new things quickly. You'll be able to work independently as well as in close collaboration with others. You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.
To apply please send your full CV and an application letter - both in PDF format.
That letter should be a maximum of two pages (A4) and must explain how you can meet the criteria in the person specification and successfully complete the tasks outlined in the job description. Please make sure you use clear examples from your career to help explain.
Applications without the CV or letter will be deleted.
The client requests no contact from agencies or media sales.
Join Racing Welfare as Head of Fundraising and Make a Lasting Impact!
Are you an ambitious, results-driven fundraising leader with a passion for making a difference? Racing Welfare is looking for an exceptional Head of Fundraising to join our senior management team and take the helm of a thriving, high-performance fundraising operation. This is a unique opportunity for someone who wants to shape the future of British horseracing’s charitable support, driving growth and innovation in a vital sector.
About Racing Welfare:
Racing Welfare is a registered charity dedicated to supporting the workforce of British horseracing – from stud, stable, and racecourse staff to those in related professions. Our mission is to help these dedicated individuals thrive in their careers and lives, offering guidance, practical assistance, and support throughout their journey – from recruitment to retirement.
The Role:
As Head of Fundraising, you will play a central role in Racing Welfare’s strategic direction and growth. You’ll work closely with the Chief Executive and Chief Operating Officer to craft and execute an ambitious fundraising strategy that delivers innovative income streams to fund our vital services. You’ll lead, inspire, and develop a talented team, empowering them to deliver outstanding fundraising initiatives and events that drive real change.
Key Responsibilities:
- Develop & Deliver Fundraising Strategy: Work with senior leadership to shape the charity’s fundraising vision, ensuring the strategy aligns with our wider goals and drives long-term sustainability.
- Innovative Fundraising Campaigns: Create and implement engaging campaigns, managing budgets and evaluating performance to optimise success.
- Team Leadership & Development: Lead, mentor, and motivate a high-performing fundraising team, supporting their professional growth and achieving collective goals.
- Building Strategic Partnerships: Cultivate relationships with trusts, foundations, and corporate partners to build lasting, mutually beneficial collaborations.
- Drive Operational Excellence: Oversee day-to-day fundraising operations, ensuring smooth management of income, expenditure, and compliance.
You Will Bring:
- Proven experience in fundraising or commercial management, with a track record of successfully recruiting donors and sponsors.
- A natural leader with exceptional people management skills, able to inspire and empower teams to excel.
- Solid experience in budgeting, financial planning, and performance management.
- Excellent communication skills, with the ability to engage and motivate diverse stakeholders.
- A passion for innovation and the ability to think strategically about fundraising opportunities.
Bonus: Experience in the horseracing industry is desirable, but not essential.
Why Racing Welfare?
This is your chance to take on a leadership role in a respected and impactful charity. You’ll be part of a passionate team, working in a dynamic environment with opportunities for personal and professional growth. The role offers flexibility with the option to work from home or our Newmarket office, alongside occasional travel across the UK (including evenings and weekends).
As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.
If you’re ready to make a significant contribution to the future of Racing Welfare and help improve the lives of those who dedicate themselves to British horseracing, we’d love to hear from you.
Apply Today:
Submit your CV and covering letter to join Racing Welfare and lead our fundraising efforts to new heights.
We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 14 February 2025. Interviews will be held the week commencing 25 February 2025. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.
Salary: £50,000 p.a.
Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.
This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974
Racing Welfare’s Safeguarding Statement of Intent can be found on our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The standalone HR Manager will play a pivotal role in fostering a positive work environment, ensuring compliance with employment law, and aligning HR initiatives with business goals. This role requires an initiative-taking, detail-oriented, and people-focused individual who thrives in a dynamic environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
Mental Health Support Worker
Are you passionate about making a difference in the lives of people facing mental health challenges? At Peabody, we are looking for a compassionate and dedicated Mental Health Support Worker to join our team. In this role, you’ll provide housing-related support to vulnerable adults, including those with a dual diagnosis of mental health conditions and substance misuse, helping them build confidence, resilience, and independence. Our approach is person-centred, recovery-focused, and trauma-informed, ensuring we meet our customers where they are with kindness and care.
Your Role
Your typical day will begin with a handover from a colleague, ensuring continuity of care. You’ll start with a welfare "check-in" with a customer you’re assisting, followed by updates to their support plans and safety assessments to reflect their evolving needs. You'll also carry out flat or room inspections to identify repairs, health and safety concerns, or fire risks. Later, you might plan a group activity to help customers enhance their independent life skills.
As the face of Peabody, no two days will be alike. You’ll play a vital role in supporting the practical needs and well-being of residents while promoting their recovery and independent living skills. This includes assisting residents in maximising their income, accessing benefits, and budgeting for domestic bills and living expenses. Your work will directly contribute to helping customers thrive and live more fulfilling lives.
What You’ll Bring
You’re a people person who is caring, compassionate, and committed to making a difference. You’ll thrive in a collaborative environment, working closely with colleagues and partner agencies on safeguarding, welfare, and risk concerns. With a proactive approach and a genuine desire to support others, you’ll embody our values:
- Be kind
- Do the right thing
- Love new ideas
- Celebrate diversity
- Keep our promises
- Pull together
You’ll also be prepared to work shifts, including some weekends and bank holidays, to ensure continuous support for our residents.
To be successful in this role, you’ll need to:
- Demonstrate experience and knowledge of best practices for supporting mental health client groups or vulnerable adults, including recovery-focused and trauma-informed approaches.
- Understand how to assist vulnerable adults in managing their tenancy or accommodation.
- Be skilled in promoting recovery and independence through effective recovery/support plans.
- Show empathy and align with Peabody’s values when working with a vulnerable client group.
- Be proficient in written English to document and communicate effectively.
When applying, please state in your personal statement why you meet the criteria for this role and how your skills and experience align with our mission and values.
Benefits of Joining Peabody
We value our employees and offer a range of benefits, including:
- 25 days’ annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
- Life assurance of 4x your salary.
- Up to 10% pension contribution.
- Opportunities to enhance your professional development, including a fully supported Level 3 qualification.
Additional Information
This role requires an enhanced DBS check. You must be eligible to work in the UK, as Peabody cannot offer Visa sponsorship for this position.
Ready to Apply?
If this role speaks to you, click the ‘Apply Now’ button to submit your CV and a personal statement detailing why you’re the perfect fit for this role.
Closing date: 03 February 2025
Assessments and interviews will take place throughout the duration of the live advert. The process includes the following stages:
1. Online Assessment
2. Virtual Interview
3. Service Visit
You will be invited to each stage of the process, provided you meet the criteria at the previous stage.
Contract type Permanent
Weekly hours 37.5 hrs, shift pattern can include the following working hours; 8AM-4PM, 10AM-6PM, 12PM-8PM, 2PM-10PM, 5 days per week, including weekends and bank holidays
FIT makes grants to organisations and provides individual fellowships for work that promotes sustainable transport as a universal basic right, reduces the environmental impact of our transport system, and reduces the dominance of the car in society. The Foundation also makes loans, repayable grants and equity investments to selected projects and innovations. For further information about our work and examples of our projects, please visit our website.
The Communications Officer will manage the Charity's communications activities including PR/press, the website and social media, as well as helping organise various events. We are looking for a highly motivated and experienced individual who cares passionately about achieving our aims. The role offers an opportunity to help shape the Foundation’s priorities and strategy, to be part of a movement for change, and to identify and work with some exceptional individuals and organisations.
JOB DESCRIPTION
1) PR/ press:
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Promoting FIT and its work to a wider audience
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Publishing and promoting the work of FIT’s grantees, fellows and investees using blogs, social media, newsletters and press releases:
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Communicating with grantees, fellows and investees to obtain relevant information
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Drafting news articles for the FIT website and social media
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Producing a quarterly newsletter detailing new grant awards, grantee news and upcoming events
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Producing press releases and media articles
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Liaising with external press and print media organisations
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Creative use of other media as the post holder sees fit
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Creating a digital catalogue/ archive of all FIT-funded projects, fellowships and investments
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Adding FIT to directories of grant-giving organisations to allow us to be found by a wider audience.
2) Website:
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Maintaining and updating FIT’s website (in conjunction with the Executive Secretary & Grants Manager)
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Producing grant impact summaries for the individual project pages on the website using information provided in final project reports
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Adding missing past/ present funded projects to the website to create a complete online record of everything FIT has funded.
3) Social media:
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Managing FIT’s existing social media accounts including LinkedIn and X
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Setting up new social media accounts as necessary eg Facebook
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Drafting a social media policy for FIT.
4) Events/ networking:
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Supporting the organisation of in person events and webinars to showcase the projects, fellowships and social investments which FIT supports, and to enable networking amongst those supported by FIT (in conjunction with the Executive Secretary & Grants Manager and Events Manager)
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Creating virtual sub-groups of grantees and fellows to further enable networking opportunities.
5) Other:
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Opportunity for drafting a communications strategy
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Other communications tasks from time to time as deemed reasonable by the trustees and Executive Secretary & Grants Manager.
PERSON SPECIFICATION
The Communications Officer will actively and passionately promote the work of the Foundation and will be aligned with the aims of FIT, which are public transport as a universal basic right, reducing the environmental impact of our transport system, and reducing the dominance of the car in society.
Skills and competencies
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Excellent copywriting skills and experience in drafting copy for technical and non-technical audiences in a variety of formats, including web, social media, news articles, press releases, formal reports, etc (E)
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Experience in web editing using WordPress (E)
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Ability to work and liaise with a wide range of people (E)
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Accuracy and excellent attention to detail (E)
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Ability to work independently under own initiative (E)
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High level organisational and administrative skills (E)
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IT skills: competent in the use of Google Workspace, Zoom and social media, etc (E)
Knowledge and experience
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Experience of working in a communications role (E)
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Experience of working with social media (E)
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Experience of working with mainstream media (E)
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Familiarity with the charitable, not-for-profit or campaigning sector (E)
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Experience of working within a committee environment, for example, with a board of trustees or elected members (D)
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Interest in and support for sustainable transport (E)
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Knowledge of the sustainable transport sector (D)
E = Essential; D = Desirable
To apply for the role, please submit your CV and a covering letter (maximum 2 sides A4) outlining your relevant skills and experience, together with details of how you fit the requirements of the person specification. The deadline for applications is 23:55 on Friday 14th February 2025.
The client requests no contact from agencies or media sales.
Job Title: CEO
Salary: Actual salary is £36,000 per year. (FTE £45,000)
Contract/ Hours: 4 days per week / 0.8FTE. The normal working week is 30 hours.
Annual Leave: FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Pension: Pension contributions of 5% per month will be paid by NUM and 3% per month will be deducted from salary.
Base/ Location: Must be UK-based. NUM is a national organisation with workspaces in Manchester and Glasgow and CEO will be required to travel throughout the UK and internationally.
About NUM:
National Ugly Mugs (NUM) was established in 2012 as a pilot project of the UK Network of Sex Work Projects. It is now the largest sex worker-serving violence prevention and survivor support service in the UK, with a mandate to ‘end all forms of violence against sex workers.’ All of our services are delivered with, by, and for sex workers and our work is grounded within three principles: 'Sex Workers' First; 'Quality Support'; and 'Learning and Innovation'. We support over 9,800 members, 85% of whom are active adult industry workers, with the remainder comprising a range of frontline practitioners and delivery partners. NUM advocates for the decriminalisation of sex work. To learn more about NUM visit our website: www[dot]nationaluglymugs[dot]org
Role Purpose:
The main purpose of the CEO is to provide inspirational leadership to NUM and ensure long term sustainability through innovation, strategic planning, effective governance, funding, and sound delivery of services. The CEO will take a lead role in the national policy advocacy work NUM carries out to achieve its objectives.
We encourage applications from people with lived experience of sex work.
Documents below contain and a full person specification and the main responsibilities of the role.
How to Apply:
To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to admin[at]uglymugs[dot]org[dot] by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.
Short-listed candidates will be contacted for interviews throughout March. Interviews will include a presentation about your strategic direction, and will likely be followed by a second interview.
Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).
For a confidential discussion about the position, you are welcome to talk with long-standing board member Dr Laura Graham, laura.n.graham[at]northumbria[dot]ac[dot]uk.
We are committed to inclusion and equal opportunities in the workplace and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with and without disabilities. Please contact admin[at]nationaluglymugs[dot]org if you have any access needs regarding applying for this role or attending an interview should you have any access requirements or need any reasonable adjustments to be made. Applications are encouraged from people with sex work community experience. If this experience is shared in applications it will be kept confidential.
To apply email your CV (no more than 3 pages) and an application covering letter (no more than 2 pages) to: admin[at]uglymugs[dot]org by 5pm on 13th February. Please write CEO Application in your subject line or your application may be lost and not processed.
Your cover letter should set out why you are interested in the post and demonstrate, with specific examples from your experience and qualifications, how you meet the person specification criteria. Please also include two references (including your current or most recent employer; they will only be contacted after confirming this with you).
The client requests no contact from agencies or media sales.
Job summary including context
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes.
We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.
Working closely with the Research Lead and forming part of the Communications, Campaigns and Research team, the Senior Research and Evaluation Officer is responsible for conducting and supporting the production of high quality research and evidence to help Young Women’s Trust achieve our strategic goals and demonstrate our impact.
As we enter the third year of our six year strategy, our focus is on growing the profile, reach and impact of our Research Centre by building strong partnerships, securing funding for our research pipeline and continuing our programme of high quality, accessible peer research.
We’re looking for an experienced researcher and evaluation expert who can support us in these aims and manage our cross organisational approach to monitoring, evaluation and learning to ensure we are achieving our strategic objectives and effectively demonstrating the impact of all of our work.
EDI statement and sense of flexible working and workplace culture
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from communities under-represented in our organisation, including ethnically minoritized and disabled individuals. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian and ethnically diverse candidate in order to diversify our staff team.
You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work.
We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.
Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.
We offer:
- 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
- Enhanced parental leave irrespective of length of service
- Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks Statutory Maternity Pay, 13 weeks unpaid
- Up to 26 weeks new parents leave at your normal rate of pay
- 2 annual wellbeing days
- Employee Assistance Programme
- Learning and development budget
- Flexible working which is fully embedded in our working culture
Deadline to apply: Midday on Tuesday 28th January
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.
The client requests no contact from agencies or media sales.
Médecins Sans Frontières (MSF), also known as Doctors Without Borders, is an international humanitarian organization that provides medical assistance to people affected by conflict, natural disasters, epidemics, and healthcare exclusion. Key aspects of their work include Emergency Response, Healthcare Access and Advocacy.
The newly created role of Stewardship Manager (philanthropy) will ensure the philanthropy team is able further develop excellent relationships with major donors. The result of which will mean MSF is further able to deliver on their mission to save lives and alleviate suffering, regardless of race, religion, or political affiliation. This role reports to the Head of Philanthropy and has line management responsibility for 1 person
Responsibilities:
- Implement a comprehensive stewardship program designed to engage major donors, ensuring both new and existing donors are acknowledged, recognised and informed about the impact of their donation
- Manage and develop the Philanthropy Administrator, who is responsible for the banking and thanking process
- Collaborate with philanthropy managers and officers, advising on best practice for stewardship
- Coordination and management of bespoke cultivation and stewardship events
Would suit some with:
- Proven experience in a similar philanthropy-based Stewardship role or a major donor manager looking to move away from a direct donor facing role
- Experience of organising bespoke events for high-net-worth individuals
- Ability to write engagingly and accurately for diverse audiences
- Proactive and able to work with high levels of autonomy
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
- £14ph starting wage/ £14.70ph after successful completion of the 4-week probation period.
- 37.5 hours (Monday – Sunday)
- No part time availability.
- Great growth and progression opportunities with MSF.
- Opportunity to attend major festivals and events.
- Opportunity to see different parts of the country with over night events, and out of town events.
- Applicants must be based in London.
- 3 days paid inductions within the MSF offices.
Who are Médecins Sans Frontières/Doctors Without Borders?
Médecins Sans Frontières/Doctors Without Borders (MSF) is a charity dedicated to providing life-saving medical care to crisis zones in 70 countries around the world with over 63,000 local and international staff members. MSF have worked endlessly for over 50 years to ensure that people experiencing conflict/wars, natural disaster, poverty, famine, and healthcare crisis' have access to the healthcare that they desperately need.
The role-
MSF are offering an incredible opportunity to be part of their ever-growing private site fundraising team in London, raising the vital funds to do their life changing work. The team works primarily in shopping centres, train stations, music festivals and events. This is an amazing opportunity to represent an incredible cause, whilst travelling around London and surrounding areas, meeting all walks of life!
Are you someone who is passionate about international development? Do you believe that everyone has a right to health care around the world? Do you display compassion towards the world’s current affairs? Do you personally know about MSF’s work?
No experience in fundraising is needed to make a successful fundraiser. We look for people who have great communication skills, who are confident and most importantly… have a real passion for MSF and the work they do. We would love to hear from you!
Please apply through CharityJobs and Danielle will be in touch soon.