Jobs in Abbots Langley

The Head of Support Services will work with the Director of Support Services to create a positive, supportive culture of personal growth, underpinned by a holistic and empowering health and wellbeing approach.​​

Supported by the trustees, the CEO, staff and service users, the postholder will be a leader and will provide a constant stimulus for self-improvement in a learning, supportive and diverse environment. A candidate with a proven track record of delivery, they will provide high level and efficient management of Betknowmore UK support and community programmes, including all three primary services, GOALS, New Beginnings and Peer Aid, as well as bespoke projects which include the development of Hubs within key London Boroughs and creating digital activities.​

The postholder will work to ensure impactful service provision and outcomes; recruit, train and supervise a team of staff/mentors/volunteers to deliver support and community activities; and oversee service integration and collaboration with the National Gambling Support Network (NGSN) partners and other key stakeholders.​

A key aspect of the role will be to work closely with people presenting with gambling-harm issues and/or people impacted by someone else's gambling. The Head of Support Services will oversee sustainable recovery interventions which may include structured psycho-social 1:1 ​and group activities, counselling and therapy, peer and mentoring support, with services ​co-produced by clinicians and health professionals, and insight and knowledge from experts ​by experience. ​

The candidate should demonstrate previous experience of management and oversight of similar programmes of work, within mental health, addiction or community NHS or voluntary sectors. ​

Experience of gambling support and treatment and/or harm minimisation programmes is desirable, but not essential.​

Working with other members of the Senior Management Team, they will input into the management of the charity, as well as supporting grant, contract and tender submissions, operational management, governance, performance and contract monitoring and outcome reporting. This will include financial planning and budgeting.​

Adherence to health and safety, and equal opportunities and diversity policies is expected at ​all times.​

Key responsibilities and accountabilities​

Development and Delivery ​

• Manage the strategic and operational performance of services to agreed standards and targets with the Director of Support Services and CEO.​
• Provide management oversight to service teams and ensure the activities they are leading on are delivered to set quality and outcomes, that they are safe and operate in positive environments, and adequately supervised, monitored, audited and reviewed.​
• Provide management oversight to the charity’s portfolio of programmes and projects, including those within the National Gambling Support Network (NGSN)​
• Ensure strategic & performance coverage of all areas of service delivery outlined in the services’ SLAs.​
• Review service delivery and implement necessary changes, to ensure high quality service, reflecting best practice and clear impact for all service users.​
• Conduct regular supervision with staff and service users about service effectiveness and maximise client involvement in service design and development.​

Monitoring and Evaluation​

• Produce a monthly service review, linked to the charity’s strategy and business plan.​
• Manage monitoring and evaluation framework and oversee CMS/CRM systems.​
• Liaise with external support networks, such as universities and research organisations, to aid data management requirements.​

Line Management​

• Ensure staff are recruited, supervised and developed in accordance with Betknowmore UK systems and processes, in particular annual planning and review and objective setting.​
• Support the provision of staff training to the highest standard and in accordance with Betknowmore quality assurance standards ​
• Provide HR support and on-going staff line management.​
• Liaise with Clinical Supervisor to ensure staff have adequate support and resources.​
• Contribute to the development of services knowledge and practice, by keeping up to date with current research and practice and ensuring that the clinical and support approach of the teams reflects such current information as appropriate.​

Partnerships Building and Collaboration​

• Develop our operational and strategic relationship with external partners and stakeholders to maximise the success and impact of Betknowmore UK services.​
• Co-ordinate Betknowmore UK contribution to service-related networks ensuring attendance at relevant operational and strategic meetings and provide feedback and sharing of information.​
• Represent the organisation at events, webinars and other meetings to inform service development and promote best practice in service delivery.​

Financial Management​

• Oversee budgets and expenditure related to the services and help meet targets.​
• Provide oversight to petty cash and day to day expenses.​
• Assist with other fundraising associated with service development as agreed with Senior Management Team.​

Health and Safety Responsibilities​

• Ensure the safety and wellbeing of staff, clients and other beneficiaries is intact.​
• Oversee Betknowmore UK premises and risk assess external sites, ensuring all working environments work correctly to policies and procedures. ​
• Ensure that Betknowmore UK Diversity and Equality policies are upheld.​

General​

• Attend regular supervision sessions with the Director of Support Services.​
• To operate with clear professional & confidentiality boundaries to work within the organisations code of conduct.​
• To carry out other duties commensurate with the post.​

The Disclosure & Barring Service (DBS) - Disclosure ​

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent,​ skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal​ records will be taken into account for requirement purposes only when the conviction is​ relevant. As Betknowmore UK meets the requirements in respect of exempted questions under​ the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013​ 1198. All applicants who are offered employment will be subject to a criminal record check from​ the Disclosure & Barring Service before the appointment is confirmed. This will include details of​ cautions, reprimands or final warnings, as well as convictions.​

Qualifications or Relevant Experience​

• Educated to degree level or equivalent​
• Evidence of Continued Professional Development relevant to the role purpose and level​
• Two years minimum experience in a similar role​

Essential Knowledge & Skills​

• Knowledge of mental health or drug, alcohol or gambling support and recovery services​
• Ability to manage complex support and training services​
• Experience of establishing a positive recovery culture, aiding sustainable behavioural change​
• Experience of working with complex addiction and/or high support needs service users (group and 1:1 work)​
• Experience of safeguarding lead and procedures​
• Demonstrable track record of achieving successful outcomes and performance indicators at management level in a comparable national/ international organisation​
• Good understanding of IT applications and database​
• Commitment to continuous learning and development​
• Experience of multi-agency working and maintaining positive relationships​
• Ability to work with service users with multiple needs across diverse/emerging communities.​
• Experience in helping people to acquire life-skills including budgeting, healthy life choices, employment/education advice​
• Commitment to the charity’s principles and willingness to work within policies and guidelines​
• Be able to organise and prioritise your work working as part of a team or by yourself​
• An understanding of the principles of user involvement​
• Good verbal and written communication skills​
• Ability to keep accurate records​

Desirable Skills​

• Experience of working within NHS settings​

To find out more about this role, a Q&A webinar will be held on Wednesday 31st July at 7pm. Please register your interest here

This is one of two new part-time roles at Carers Trust that are essential to giving our supporters a personal and highly professional level of donor care. This role focusses on great thanking and donor stewardship whilst supporting the “twin” role, Supporter Care Coordinator (Data), which focusses more on financial processes and data entry.

Working closely with the Head of Individual Giving and the other Supporter Care Coordinator (Data), you will ensure that the way we manage thanking and donor queries is superb and that our data is the essential foundation to our high-quality fundraising and help us to create long term relationships with supporters.
 

Application deadline: Sunday 18th August

Expected interview date: Friday 23rd August, in person at London Carers Trust Office in Southwark

About us

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

About you

We are looking for an experienced, enthusiastic, and organised Trust Fundraiser with outstanding written communication skills to join our friendly, hard-working, and ambitious Major Giving Team.

You will be responsible for:

• Managing relationships, reporting, and application cycles for Trusts and Foundations
• Leading on our prospect research programme to identify new funding sources
• Working closely with colleagues in the programme team to identify projects suitable for prospective funders.
• Using our database of potential donors, write quality and compelling proposals to attract new and significant sources of funding.
• Maintaining accurate and up-to-date records, meeting notes and project restrictions on World Jewish Relief’s database (Raiser’s Edge).

You should have:

• Proven track record of fundraising within a trusts, statutory, or a grants role, or other relationship management/business development positions
• Experience of researching and developing proposals for funders, clients, or other stakeholders
• Experience of building both narrative and financial reports for funders, clients, or other stakeholders
• Highly developed writing skills – the ability to write compelling and accessible proposals, reports and appeals

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

As part of your application, we ask you to demonstrate your suitability for the role by answering the following questions in your cover letter:

• Why does this role appeal to you?
• Referring to the Job Specification, what skills do you have that will enable you to excel in this role?

JRF’s Insight and Analysis team produces high-quality, original and actionable JRF analysis about poverty issues. We draw on a range of data sources, commissioned research and work with partners with lived experience of poverty to better understand what’s happening, why, and what can be done to solve poverty.

The role offers the opportunity to undertake original and creative analysis to shed new light on poverty-related issues, as well as offering a professional analytical perspective across the wider organisation.  The role involves designing the approach, identifying requirements and leading a range of innovative analytical work to meet JRF’s priorities.

You will take responsibility for leading the analytical input into one of JRF’s priority policy themes – helping to shape our policy arguments and propositions – for example, the previous post holder has focussed on deep poverty and leading the work on our flagship UK Poverty report.

This post sits in the organisation’s Insight and Analysis team, reporting to the Chief Analyst.

The Lead Analyst would be expected to generate ideas for new analysis, using a range of data sources, to support JRF’s mission – informing our policy & ideas work and our campaigning, media and advocacy activity. They would be responsible for leading and managing significant pieces of work – as well as supporting the growth and development of other members of the team.

London Business School are looking for a well organised, creative and collaborative individual to join The Wheeler Institute for Business and Development, part of London Business School. As Outreach and Communications Manager you will be passionate about written communications, be a self-starter and enjoy the flexibility of working on a wide range of projects. You will also contribute to the ongoing evolvement of platforms that allow wider engagement with the Institute’s target audience, which will involve using a range of different technology systems such as Adobe suite, Zoom and Sales Force (CRM).

Fixed term contract until end of July 2025. The Wheeler Institute relies on external funding and is currently working on securing additional financial support beyond July 2025. The role requires regular in-person presence on team anchor days, events and meetings with collaborators and stakeholders.

Job description

This is a fantastic opportunity to join Not Beyond Redemption, a charity providing mothers in prison with free Family Law advice and representation to help them re-establish and maintain contact with their children during their sentence and upon release.

Mission:

Not Beyond Redemption was established by leading Family lawyer, Camilla Baldwin, to ensure that family law advice and representation is available not just to those who could afford it, but also to those who need it most. Maintaining a healthy and supportive relationship with family while in prison is crucial to reducing reoffending rates and improving rehabilitation.

If you are looking to join a rapidly expanding charity with a close-knit team and have a passion for making a real difference in the lives of those affected by maternal imprisonment, then this role is for you. 

KEY RESPONSIBILITIES:

Executive Support:

• Manage the Founder’s inbox, draft and send emails on their behalf, and schedule appointments.
• Arrange and coordinate meetings for the Founder with internal and external parties.

Financial Management:

• Oversee online accountancy and manage payments through the online banking platform.
• Create cashflows and budgets to forecast income and expenditure, ensuring financial stability.
• Manage the relationship with the part-time accountant/bookkeeper, overseeing the production of annual accounts and reports.
• Handle organisational memberships and subscriptions (e.g., Information Commissioner’s Office, and Living Wage Foundation).

Operations Management:

• Organise monthly clinics at different prisons, coordinating with staff at prisons and partner law firms.
• Coordinate the remote clinics, ensuring that the clinics are staffed with volunteers.
• Arrange and coordinate staff travel arrangements.
• Conduct DBS checks for employees and volunteers.

Payroll Administration:

• Set up payroll online using Xero, which automatically generates monthly payroll, pension filings, and PAYE submissions.
• Process pensions and PAYE.

Fundraising Support:

• Collaborate with the Head of Fundraising to identify Charitable Trusts and Foundations for potential applications.
• Assist in drafting funding applications and meeting with Charitable Trusts and Foundations to secure donations.
• Provide updates for funders to communicate the impact of their support.
• Keep fundraising documents updated, including the application tracker, fundraising calendar, and donations spreadsheet.
• Manage donation processes, ensuring accurate recording, acknowledgement, and stewardship of donors.

Communications and Marketing:

• Manage and curate content for the organisation’s social media platforms.
• Design compelling marketing materials to promote the organisation’s initiatives, including the annual Impact Report.
• Ensure the website is up to date.

Trustees and Board Management:

• Act as the main point of contact for the board of trustees.
• Coordinate and manage Trustees' meetings, compiling board agendas and associated paperwork.
• Prepare minutes for Trustees’ meetings.
• Communicate with Trustees throughout the year to keep them updated on all activities.

Event Coordination:

• Plan and execute fundraising events and charity initiatives.
• Participate in networking or awareness-raising events, ensuring we have presentations and staff available.

Research and Data Analysis:

• Conduct ongoing research on maternal imprisonment to ensure up-to-date knowledge of statistics and trends.
• Send out questionnaires to clients to collect qualitative and quantitative research.
• Collect data from client feedback to assess our impact and identify areas for improvement.

​Please read the Job Description for more information.

PERSON SPECIFICATION:

If you are interested in applying and are passionate about the work we do but are not sure you have all the skills and experience, please do still apply. We are open to candidates learning on the job and we will support the development of the successful candidate.

We are looking for someone who is:

• Proficient in office/administrative/charity work with at least one year’s experience.
• Highly organised with strong attention to detail and the ability to work to deadlines and under their initiative.
• A strong communicator with persuasive written and verbal skills.
• Experience/knowledge of financial controls and budget management
• Experience in developing and maintaining relationships with a variety of stakeholders.
• A resourceful problem solver with the ability to manage multiple priorities.
• A team player with a positive and proactive attitude.
• A can-do attitude with a desire to learn and develop skills.
• IT skills- excellent experience with MS Office.
• Passionate about our mission of supporting women in prison.

Desirable:

• Experience using Xero.
• Experience in developing and building high-value partnerships.
• Experience in public speaking.
• Experience in organising and hosting events.

Our Culture:

At Not Beyond Redemption, we value collaboration, integrity, and dedication to our mission. We strive to create a supportive and inclusive environment where all team members can thrive. In this role, you will work closely with our legal team.

This is a rewarding role that offers the opportunity to make a real difference. We look forward to hearing from you!

Hours: Part-time 21.75 hours per week worked over three days, between the hours of 8am–6pm

Contract length: 12 months (with the possibility of extension depending on funding)

Salary: £16,731 (includes London weighting)

Location: To cover the London area, ideally based in West London or within commuting distance

Working pattern: Work from home with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the London area.

Deadline for applications: 11th August 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: late August

Rare Opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who We Are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join Our Team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not Your Average Job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road traffic collisions.

What We Offer:

· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

· An extra day off for your birthday to take whenever you choose

· Enhanced sick pay and compassionate leave

· Death in service benefit

· Pension

· Employee Assistance Programme

· Flexible working

· Annual travel card (zones 1-6)

· Be part of a skilled, friendly team with an engaged Board of Trustees

Who You Are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles like police, criminal justice, counselling, or health and social care could make you a perfect fit.

Specifically Seeking Candidates With:

- Living in the London area, ideally based in West London or within commuting distance

- Frontline care experience (desirable but not essential)

- Understanding of criminal justice processes (desirable but not essential)

- Research and advocacy skills

- Resilience and willingness to grow

- Competent I.T. skills for remote work

Join Our Mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About Us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply Now: If you're up for a new challenge and have the skills, apply now.

Not for Traffic Offenders: Due to the nature of our work we can't accept applications from serious traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Caseworker (Scotland)

Hours: Full-time 36.25 hours per week worked between the hours of 8am–6pm

Contract length: 12 months (with the possibility of extension depending on funding)

Salary: £26,000

Location: To cover the North & East of Scotland

Working pattern: Work from home with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the North & East of Scotland.

Deadline for applications: Friday 2nd August

Interviews to be conducted: Early August

Rare Opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who We Are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

 Join Our Team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

 Not Your Average Job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road traffic collisions.

 What We Offer:

· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year)

· An extra day off for your birthday to take whenever you choose

· Enhanced sick pay and compassionate leave

· Death in service benefit

· Pension

· Employee Assistance Programme

· Flexible working

· Be part of a skilled, friendly team with an engaged Board of Trustees

 Who You Are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles like police, criminal justice, counselling, or health and social care could make you a perfect fit.

Specifically Seeking Candidates With:

- Living in the North or East of Scotland

- Frontline care experience (desirable but not essential)

- Understanding of criminal justice processes (desirable but not essential)

- Research and advocacy skills

- Resilience and willingness to grow

- Competent I.T. skills for remote work

- Your own vehicle and a willingness to use it for work purposes (travel expenses will be repaid)

Join Our Mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About Us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are proud to be a disability confident employer. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply Now: If you're up for a new challenge and have the skills, apply now.

Not for Traffic Offenders: Due to the nature of our work we can't accept applications from serious traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Hounslow Young People Service in Chiswick.

£27,650.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

We are recruiting for an Enhanced Support Worker to join our dynamic service and team. You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people and Enhanced Support Workers are required to build and maintain those relationships to coordinator the young person's support.

This role requires working on a rota pattern encompassing shifts between 07:15am - 15:15pm & 13:45pm - 21:45pm, including weekends. The service is open 365 days a year.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website

What you'll do:

Responsible for key-working a caseload assigned by the Management

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions to professional standards

Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks

Support customers to engage with agreed support programme

Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively

Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively

Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food

Enable customers to improve their skills to manage their day-to-day activities such a making telephone calls, dealing with correspondence, attending appointments and form filling

Support customers to access other services including CMHT, substance misuse agencies and/or work in partnership with other agencies as part of the support planning process

Develop and maintain links with key agencies and service providers in the local community

Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Successful candidates will have:

An understanding of the issues facing young people

An awareness and understanding of the social, emotional and wellbeing needs and mental health in relation to young people

An awareness of adolescent development and relevant theories, such as attachment theory

An awareness and understanding of child development and best practice in promoting healthy living and positive parenting skills

What you'll bring:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Ability to adapt to challenging environments

Excellent communication skills both verbal and written

Ability to plan, manage and evaluate outcome focused activities and support programmes

Interpersonal skills to build relationships with young people in 1:1 and group settings

Strong personal resilience and excellent teamwork skills

Understanding of the Service legal framework including the Children Act and Homelessness legislation and how to use it effectively

About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Location:  Hybrid working between the Aldgate, London office and home.

An exciting opportunity has arisen for a Digital Product Officer, who will be responsible for helping the Digital Product Team to manage and improve the user experience of our user-facing platforms.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

As well as supporting the development of engaging experiences for our digital users, you will be a key contact person for our internal users – developing user guides, maintaining our SEO activities and liaising with teams across the organisation as well as supporting the management of a range of digital projects.

You will have excellent interpersonal skills, be highly organised and excited to learn about new digital platforms while adding your experience in working with websites and analytics tools to the team. You will have the opportunity to interact with colleagues at all levels across the organisation and deepen your digital skillset.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Location:  Hybrid working between the Aldgate, London office and home/ Remote based.

Salary: up to £33,000 per annum (Remote) up to £37,000 per annum (London office based).

Are you looking to join a team that is passionate about making a difference? A fantastic opportunity has risen for a PMO Analyst to support the Head of Programme Management in an innovative team always looking to improve.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

We are an organisation that has a lot of ambition and the PMO team is here to support the organisation to deliver those ambitions. You will be responsible for facilitating organisational planning and resourcing, as well as supporting on the refinement and maintenance of PMO processes, procedures, and templates. 

An experienced PMO professional would do well in this role, however we are very much recruiting for attitude rather than skill.  You will need to be detail orientated, and have a very good working knowledge of Excel, SharePoint and PowerPoint, these are essential skills to the role. You need to be confident and personable, with a focus on working with people. However, the rest can be taught to the right applicant. 

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Customer Engagement & Insight Officer / Case Handler (Complaints)

Hemel Hempstead (Hybrid/Smart Working)

Salary up to £35,212 Per Annum Plus Benefits

Temporary Fixed Term Contract, Full Time (Fixed Term Contract)

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department.

As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy.
• Identify improvements and lessons learned from feedback and monitor delivery.
• Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team.
• Updating and sharing complaints dashboards with the business to ensure complaints are responded to in timescales.
• Engage with customers directly by leading focus groups and holding customer voice events both in person and online.
• Co-ordinate customer surveys and feedback.
• Speak to customers who have complained to discuss how complaints can be resolved.
• Deliver training and feedback to the wider business on customer experience.
• Contribute to deliver Thrives customer ambition.

Requirements:

• Technical expertise in complaint management, customer service, quality assurance and the ability to write a formal response.
• Ability to role model our core behaviours, with a focus on trust and respect for everyone.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent Microsoft Excel skills
• Ability to work independently and as part of a team.
• Flexible and adaptable to change.

 Benefits:

Thrive’s Top 10! 

• Annual Leave - 25 days per year increasing by length of service (up to 30 days)
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%). 
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 29th July 2024

Interviews Dates: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 

Group Senior Financial Accountant

Full Time and Permanent

£65,000 - £70,000 Salary

Client based in Central London

The client is reviewing applications on a rolling basis.

A globally renowned Membership Organisation is looking for a Senior Financial Accountant to join them.

The position has been newly created after a restructure.

Reporting into the Associate Director of Finance.

Overall Purpose:

Lead the process for the production and approval of all consolidated internal and external reporting and statutory accounts. Lead the VAT and Corporation tax accounting and reporting process and the relationship with external tax advisors (VAT and corporation tax) Manage the treasury function and oversee all investment fund management and balance sheet reconciliation. Develop and maintain of the financial policies, controls, systems, and processes and procedures to ensure the efficient and effective management of the group's finances and compliance with statutory and regulatory requirement.

Produce statutory accounts for the group and subsidiary entities and lead the process for approval and filing.

Lead on all aspects of the audit process, including relationship with the auditors and ensure all queries are resolved in a timely manner.

Produce monthly consolidated reports pack including SOFA/balance sheet and cash flow forecast for board and committees pack including P&L and cashflow.

Ensure month end reconciliations are completed for all balance sheet accounts and follow up on any outstanding actions. Lead on the effective posting and reconciliation of group payroll, pensions, and other intercompany payments, while working with the wider finance team.

Oversee the accounting and administration for all fixed assets, investments, bank accounts and restricted funds, including reporting to the FB and TBAC. Manage the preparation and submission of the group VAT returns within the statutory deadlines.

Lead the relationship with external Corporation tax advisors and respond to all requests from HMRC in a timely manner. Coordinate all external reporting request from National Statistics Office and other regulatory bodies.

Review, develop and control accounting standards and policies.

Financial Accountant

Full Time and Permanent

£55,000 Salary

26 Days Annual leave + 8 days bank holiday

Client based in Central London ( Zone 1)

The client is reviewing on a rolling basis.

A globally renowned Membership Institute is looking for a Financial Accountant to join them.

Reporting into the Head of Finance.

The Client looking for a Qualified Accountant to take up a new full-time role as Financial Accountant.

The client income is approx £25million. however it does sit on substantial reserves and an endowment.

It is important to have a strong financial accounting background, gained in practice or in other organisations of a similar scale. Experience in investment and restricted fund accounting would be helpful.

KEY Responsibilities.

Produce the charity's subsidiary accounts and support the production of the consolidated accounts. Provide technical expertise to the team on accounting standards and relevant accounting directions.

Prepare and submit group quarterly VAT returns within the statutory deadlines. Lead the relationship with the external VAT and Corporation tax advisors.

Administer the investment portfolio, grant, scholarship programmes and fund accounting processes.

Responsible for producing all reconciliations for the Charity including group intercompany balances. Lead on reviewing the age debtors and creditors reports.

Maintain and develop the financial systems. Ensure that users are trained, and processes are well documented. Maintain the chart of accounts.

Develop and maintain of the financial policies, controls, systems, and processes and procedures to ensure the efficient and effective management of the Charity's finances and compliance with statutory and regulatory requirement.