Insight Manager Jobs
About us:
The Centre for Cultural Witness and its digital publishing platform, Seen & Unseen, aim to thoughtfully engage and deepen the Christian voice in public life. We’re seeking a Creative Marketing Strategist to play a crucial role in developing and driving our digital marketing and communications strategy, fostering impactful engagement with audiences and maximising the potential of our creative resources. This is an exciting opportunity for a strategic, creative, and proactive individual to make a significant contribution to our mission.
Role summary:
The Creative Marketing Strategist will lead the implementation and optimisation of Seen & Unseen’s digital marketing and communications strategy, driving our social media paid and organic efforts, managing agency relationships, and collaborating with internal teams. This role will balance creative vision with data-driven insights, ensuring that content is aligned with strategic objectives and effectively reaches our target audience.
Key responsibilities:
- Project management: Oversee and manage the implementation of Seen & Unseen’s digital marketing and communications strategy, working in close collaboration with our marketing agency and senior leadership team to ensure alignment with CCW’s overarching objectives.
- Strategic marketing input: Provide expert guidance on channel selection, content creation, and paid and organic social media strategies to effectively meet Seen & Unseen’s marketing goals, optimising content across platforms.
- Agency management: Act as the primary contact for our marketing agency, ensuring high-quality, cohesive output. Prepare clear, strategic briefs for creative concepts, media planning, content production, and graphic design that align with strategic goals.
- Performance measurement & KPIs: In collaboration with senior leadership, define key performance indicators (KPIs), track campaign performance, and provide actionable insights. Utilise data and analytics to refine strategies, improve future campaigns, and contribute to a culture of continuous improvement.
- Creative ideation & content creation: Identify opportunities and develop innovative creative concepts that align with Seen & Unseen’s objectives. Create engaging, high-quality digital content for social media as and when required.
- Content optimisation: Analyse and evaluate content reach and engagement, leveraging insights to inform the editorial direction and content strategy.
- Audience insights: Deepen understanding of our audience through qualitative and quantitative insights, making informed recommendations to enhance audience connection and engagement with Seen & Unseen’s objectives.
Person specification:
- Creativity & strategic vision: A creative, strategic thinker who can balance big-picture planning with attention to detail, optimising resource use for maximum impact.
- Proactive & collaborative: A self-starter and project manager who drives initiatives forward with enthusiasm, while also being a strong collaborator across teams and with external partners.
- Content & marketing expertise: A solid understanding of best practices for different platforms, an understanding of the marketing landscape and a strong grasp of effective content strategies for audience engagement.
- Content creation: Proven ability to create short-form videos and craft compelling copy, and a hands-on approach to delivering high-quality content when needed.
- Analytical acumen: Skilled in interpreting marketing data and insights, with the ability to translate metrics into meaningful recommendations for content and campaign improvements.
- Paid advertising proficiency: In-depth knowledge of paid advertising, with experience managing campaigns and optimising ad spend to achieve strategic objectives.
- Communication skills: Exceptional interpersonal and written communication skills, capable of conveying ideas clearly and inspiring others to align with strategic goals.
Qualifications and experience:
Essential
- Demonstrated experience in digital marketing, content strategy and creation, and project management.
- Strong understanding of analytics tools (e.g., Google Analytics. Meta Business Suite) and experience in data-driven marketing.
Desirable
- Experience working in media publishing, e.g. opinion or magazine sites is desirable.
- Experience working in or with marketing agencies is desirable.
- Subject matter interest in cultural commentary, theology, philosophy and current affairs.
Working for the Centre for Cultural Witness
This post gives an excellent opportunity to be involved in the early stages of a new initiative. The CCW staff work as a small and close-knit team and support each other during busy periods with flexibility and good humour. We offer a generous annual leave and staff benefits package.
Additional information
The full-time equivalent salary for this role is £38,000–£42,000, which is pro-rated to £22,800–£25,200 based on the part-time hours of 3 days per week (0.6 FTE) - subject to funding.
Please submit your CV and complete the application questions detailing your experience and interest in the role via the online application. Applications will be accepted until 12th December. Interviews will take place on Monday 16th December.
Contract: Fixed Term (12 months), Full-Time (35 hours over 5 days)
Location: London, SW1P 2AF (Hybrid – 2 days in the office, 3 days remote)
Salary: £40,000 + London Weighting Allowance (LWA) £3,954
Interview Date: w/c Monday 16 December 2024
Start Date: March 2025
At Blue Cross, we have a powerful story to share! As our Digital Engagement Manager, you'll be at the lead the delivery of our social media strategy, creating engaging content that drives awareness, fosters community, and helps us make a meaningful impact on the lives of pets and people.
Join us and use your expertise to amplify our mission and connect with a passionate audience!
More about the role
At Blue Cross, we’re proud of our strong social media presence, with an engaged community across key platforms such as Instagram, Facebook, Twitter/X, YouTube, and TikTok. We are looking for a Social Media & Engagement Manager to lead our organic social media team, driving awareness, engagement, and action across social media channels to support our mission of improving the lives of pets and people in need.
This is a 12-month fixed-term contract, providing an exciting opportunity to make a significant impact while covering maternity leave. You will track key performance metrics, identify trends, and optimise our approach to ensure we remain deliver for our audience and Blue Cross.
You’ll collaborate closely with internal teams across Blue Cross to ensure social media efforts are integrated with our broader communications strategy. Your role will include managing a talented social media team, external partners, and working across departments to deliver campaigns that increase engagement, build our community, and promote Blue Cross’s mission.
Key Responsibilities
- Lead and manage our social media strategy to build brand awareness, drive engagement, and encourage action. Leverage social media insights to continuously optimise campaigns for maximum impact.
- Oversee the development and execution of engaging content across all social media platforms. Work closely with internal teams to scope, plan, and deliver content that aligns with Blue Cross’s mission and encourages audience participation.
- Manage and inspire a team of social media specialists, ensuring high-quality content and campaign delivery. Work with external partners to extend our reach and increase engagement.
- Use social media analytics tools to track performance, understand audience behaviours, and generate actionable insights. Use this data to refine our content strategy and enhance engagement across all channels.
- Utilise content creation tools to produce eye-catching social media visuals that encourage interaction and increase engagement.
- Develop and share best practices across Blue Cross, providing training to teams to improve their social media skills and enhance overall digital engagement.
- Monitor social media for potential issues and collaborate with senior management to ensure prompt and effective responses, maintaining a positive brand image and safeguarding Blue Cross’s reputation.
About you:
You’ll have extensive experience in managing social media accounts for businesses or non-profits, including community management, content creation, and campaign execution. You are a creative thinker with the ability to deliver social media strategies that align with organisational goals and inspire your audience to take action.
You will be confident using social media analytics tools such as Sprout Social to analyse trends, performance, and user engagement, and you will be proficient in content creation tools like Canva to develop engaging social media assets. You’ll be driven by data and insights, and motivated to continuously improve Blue Cross’s online presence.
As a collaborative leader, you will enjoy working with cross-functional teams and external partners to deliver exceptional results. You will have a passion for animal welfare and a strong desire to make a difference in the lives of pets and people.
Essential Qualifications, Skills, and Experience
- Substantial experience managing social media accounts for businesses or non-profits including community management, content creation, and moderation.
- Experience developing and delivering social media strategies.
- Excellent knowledge of industry best practice, social channels and tools including analytics and social listening platforms.
- Experience monitoring, analysing and reporting on social media performance, and using insights to optimise activities.
- Demonstrable experience working with and influencing stakeholders with different skillsets and levels of seniority.
- Good organisational and project management skills.
- Strong line management skills with the ability to lead and inspire a team.
- Desirable Qualifications, Skills, and Experience
- A familiarity and interest in animal welfare.
- Experience of working in the charity sector.
- Experience across other areas of digital marketing and of how these work with social platforms to drive engagement.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 1 December 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us.
For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Phoenix Futures have an exciting opportunity for someone looking to develop their career as a data management professional, as well as make a difference to the lives of people affected by addiction across the UK.
Within this varied and interesting role, you will have the opportunity to work closely with our frontline teams to support them to make decisions on how best to ensure our services are inclusive and effective. We strive to be the best and utilising data insight to help inform decision making has a key role in ensuring we do our best to support the people who use our services. Moreover, you’ll also work as part of a highly skilled team to ensure compliance with GDPR across the organisation, as well as ensure our data systems are fit for purpose.
The Role
As Data and Performance Manager, you will support Phoenix Futures to achieve our purpose for everyone to be able to achieve their potential for themselves, their families and communities. You will be part of a passionate and skilled Quality & Performance Team. The role is full time 37.5 hours per week.
About You
To join us as Data and Performance Manager, you will need:
- A passion and commitment to using data to improve service delivery
- Experience of providing Systems Support – you will support the development of case management systems across the organisation, working with both external and internal stakeholders
- An interest in Data Analysis – you will analyse data to create insight and reports for service performance and market analysis purposes
- Experience of GDPR Compliance - Acting as Data Protection Officer for the organisation
- Experience of Line Management – you will manage the Data and Systems Officer for production of regular reports and systems support
- To have excellent communication skills, both written and verbal
- To be determined, with a drive to succeed and a willingness to learn
- To be enthusiastic about making a real difference to the lives of people we support
Your Rewards
- Starting salary of £35,500 per annum with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000 per annum.
- Flexible working available with flexible work location including option of home-based working
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Quality and Performance Team
Due to sustained growth across the organisation, the experienced Quality & Performance Team (Q&P) have recently expanded to become a 12-person team. Q&P is formed of sub teams including Health and Safety, Reducing Harm, Innovation and Improvement, as well as Quality and Compliance.
The Quality and Performance Team are typically home-based, with occasional travel to operational services and/or London when required.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix Futures and we can get to know you.
If shortlisted, the interview process for the Data and Performance Manager role will be a 2-stage process. The first stage will include a short excel-based skills task, with the second stage being a virtual interview via Microsoft Teams. We expect to all interviews to take place for this role W/C 9th December 2024.
If shortlisted, all details will be provided well in advance – including the skill task - so that you can feel adequately prepared, and so we can support you with reasonable adjustments as required.
Finally, please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We use our expertise to support people in their personal recovery and to improve their lives.
The client requests no contact from agencies or media sales.
Mannion Daniels work for an equitable, inclusive and sustainable world. We serve this mission through the provision of international consultancy in health, social justice and social development focusing on the world’s poorest and most vulnerable people.
We are looking to recruit an experienced Grants Manager to for an exciting civil society funding mechanism. The Grants Manager will need to have a background in health as they will be responsible for oversight of a portfolio of grants delivering immunization and health system strengthening programmes across different geographies. The Grants Manager will work collaboratively with technical colleagues based in-country to maximise results and minimise risk for a portfolio of projects. The Grant Manager will support the performance and develop the capabilities of grantees, and contribute to wider learning.
We are looking for a Grants Manager with either direct experience of working in the health sector in Pakistan or are fluent French speakers with experience of working in West and Central Africa. The Grants Manager provides a focal point to coordinate the technical, financial, and operational support to each grantee throughout the grant management process. In addition, the Grants Manager will support the design and delivery of technical assistance to organisations in specific thematic areas and countries.
This is a full time position that requires international travel. Flexible and hybrid working requests will be considered.
CENTRE FOR AGEING BETTER
Research and Evaluation Manager (50+ Employment)
- Fixed term 18 months
- Salary £47,336 per annum
- This is a Full Time post. However, we will consider applications from people looking to work 2-3 days a week if they are willing to job share.
- Flexible working options will be supported: such as condensed hours (eg. 9-day fortnight)
- Hybrid Working. You will be expected to spend at least 6 days a month in our Central London Office.
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
Do you want to use research and evaluation to make the UK labour market fairer for all of us? Do you want to make sure no one is shut out of work due to their age? Do you want a job where you get to work with contractors and internal colleagues to deliver research projects?
We are looking for a Research and Evaluation Manager to join the Work Action Area team at the Centre for Ageing Better.
We are a friendly, passionate, multi-disciplinary team of 11 people working to create fair access to work for people in their 50s and 60s. We run the Age-friendly Employer Pledge, pilot projects to test out new models of employment support and undertake high-level policy analysis and influencing.
The Research and Evaluation Manager is core to this work. You will be the research lead in the team – managing the research and evaluation activity that generates the strong evidence base we are known for.
About you
We would like someone who has been involved in the nitty gritty of evaluation research, balancing an interest in the technical sides of answering evaluation questions with an awareness of the practical challenges of doing so. It would be great if you had experience on the research commissioning side, but you could still have the right skills if you have only worked within a contracted research team.
We would like you to have good experience of qualitative research and secondary research. You need to be comfortable with numbers and basic data analysis, but you don’t need to be a quantitative specialist (as we have one of those).
We want you to have some experience working on policy-oriented research and developing policy recommendations. You need to be motivated by change, as well as understanding the problem. You will be a line manager in this role. Line management experience is a desirable attribute – but it is essential you can demonstrate that you have supported other people to deliver their work.
There is a full person specification in the Job Description.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
To Apply
To apply please follow the link below to be directed to our website and complete an application form.
Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for interview for this post. Failure to do so will result in your application being automatically rejected.
The closing date for this role is 11:59pm on Sunday 1st December, with in- person interviews to take place Friday 13th and Monday 16th December 2024.
The client requests no contact from agencies or media sales.
Salary: £36,500 FTE (£21,900 pro rata)
Location: Working from home (UK) with occasional attendance at events or meetings across the UK including attending meetings in London.
Closing Date: 1 December 2024
Hours: Part-Time (21 hours per week. Requirement to work outside of regular office hours occasionally, as required, with time off in lieu. We are happy to talk flexible working)
Contract Type: Fixed Term (12 months)
Reports to: Director of Operations
The Organisation
The Chartered Institute of Fundraising is the membership organisation for professional fundraisers in the UK.
Our values underpin all areas of our work and guide us in all we do:
- Passionate: taking pride in what we do and driven by success.
- Professional: championing and achieving high standards governed by professional integrity.
- Enabling: helping others and empowered to take ownership, find solutions, make decisions and collaborate.
- Enterprising: open to new solutions and committed to delivering where we already excel.
- Respectful: honest and fair, treating everyone with consideration and respect.
The Benefits
- Annual leave starting at 25 days per year, plus 9 Bank Holidays. We also close between Christmas and New Year which is additional time off
- Up to 7.5% employer contributions to our stakeholder pension scheme (after probation ends)
- Enhanced sick pay from day one
- Great work/life balance through flexible and remote-first working
- Support for your health and well-being with an Employee Assistance Programme
- Two days of paid leave annually to volunteer for a registered charity
About the role
The CIOF offers a diverse range of short courses, conferences, webinars, and leadership programmes for fundraisers at all stages of their careers, and we will continue to expand our offer in line with sector needs over time.
Extensive research and input from academics and practitioners has ensured that our suite of professional qualifications are well respected across the sector. We offer the highest quality of teaching from experts in the field and have over 1,800 graduates.
The Qualifications Manager plays a crucial role in ensuring that our qualifications will give fundraisers professional recognition, increased insight, and improved job prospects.
Job Purpose
- Supporting the Director of Operations and working alongside the Professional Development Manager, you will have responsibility for the management of all the Chartered Institute’s existing qualifications.
- You will be responsible for the academic integrity of qualification-related learning products, including responsibility for the assessment and external verification processes.
- You will also be responsible for project managing the rewrite of our Level 4 Certificate and Level 5 Diploma qualifications through a team of experienced tutors.
- You will scope the opportunity to deliver a Level 3 and Level 6 qualification for future release, offering modular options for students.
- In addition, you will contribute to our journey to achieving awarding status from Ofqual and work with the Executive Director of Change on the final stage of our chartered status, achieving the power to award Individual chartered status for fundraisers.
Key Accountabilities
- Provide support to potential, current, and future students including advising on suitable courses and qualifications, assessment, and options for their career path.
- Maintain excellent relationships with the Chief Examiner, External Examiner, and qualification tutors in relation to assignments or examinations.
- Attend the annual Exam Board (and qualification faculty training days) supporting the administration as appropriate.
- Be the key point of contact with external partners for the delivery of apprenticeships including Registered Training Providers, the Education and Skills Funding Agency (ESFA), Ofqual, and the Institute for Apprenticeships.
- Lead on the co-ordination of other continuing professional development activities ensuring alignment with Individual Membership grades.
- Coordinate the assessment and examination processes for all CIOF qualifications.
- Management of all qualification procedures including scheduling, moderation, internal verification, submissions, record keeping, tutor allocation, resubmissions, extensions, appeals, and withdrawals.
- Work with the Professional Development Manager to review the content of our qualifications, online learning, and short courses, ensuring that course materials and all documentation are updated as appropriate.
- In collaboration with the Membership Services Manager and Professional Development Manager, actively seek ways to improve, develop and maintain processes to ensure smooth and efficient procedures relating to professional development activities including but not exclusively to Short Courses, Qualifications, and other learning programmes, e.g. Future Leaders Programme.
- Provide day-to-day support and advice to students and the faculty.
- Provide consistent and effective communications regarding professional development products to key stakeholders.
- Development, management, and monitoring of the Professional Development budget.
- Support the working relationship with the CIOF Learning and Development Committee, and the European Fundraising Association.
- Cross-departmental interaction to ensure qualifications are promoted effectively across multiple channels, ensuring the Membership Services Hub are fully engaged with our products, including cross-promoting our CPD policy and the competence framework to members.
- Liaising with third-party technology suppliers to troubleshoot issues where necessary.
- Co-ordinate effective evaluation, monitoring, and reporting of all courses across the academy; including but not exclusively, to CIOF Qualifications.
- Work with the wider team to ensure approved tutors, trainers, and regional trainers are delivering content of the highest quality.
- Utilise feedback across all CIOF learning products and services to support continuous quality improvements.
- Ensure accurate input of relevant data (notes, actions, agreed plans with members and customers) into the CRM.
- Any other tasks as requested by the Director of Operations
Person Specification
Experience & Skills
- Experience in developing and managing qualifications in an education establishment.
- Experience in working with subject matter experts to maintain and develop learning content.
- Experience in faculty/speaker acquisition and dealing with senior-level people.
- Experience in topic development, research, and copywriting.
- Experience in designing competency frameworks and aligning them with professional development activities.
- Experience working in a customer-facing environment.
- Experience or demonstrable knowledge of the charity sector and/or fundraising, and/or professional associations.
- Experience in using communication systems (email, phone etc.).
- Experience in managing budgets and tracking income and expenditure.
- Experience in using MS Office applications and making the most of our CRM, including analysing reports to drive understanding of learner experience.
- Experience in using Learning Management Systems.
- A confident self-starter with strong organisational and planning skills.
- Strong communication and people skills.
- Effective written skills.
Attributes
- Flexibility and a desire to work in a cooperative, collaborative way with other individuals and teams within the organisation.
- Eye for detail and accuracy.
- Ability to prioritise workload, meet deadlines, and work on own initiative.
- Able to work under pressure with the ability to find solutions.
- Diplomatic, energetic and unflappable.
- Excellent customer service skills on the phone, in person, and writing.
- An understanding of and commitment to the values of the voluntary sector.
- Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to work.
Reflecting Our Values
Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, and seeking feedback and views from you.
Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities and ensure it has their interests and values at heart.
Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
Proud and ambitious of you, your work, and the difference you make.
If you would like to discuss access requirements or have any questions about the role, please contact us directly.
The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian, and Minority Ethnic communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
- Delivering training to a variety of people from different sectors and backgrounds
- Designing, launching and maintaining eLearning modules
- Designing and organising trainings requested by clients and proactively launching new training programs
- Critically reviewing and improving our current processes for creating and delivering training internally
- Working across our Business Service team to support Business Engagement Managers with clients who have requested training
- Researching and proposing new training ideas based on events, market trends or client feedback
- Being the leader on training in Business Services, providing insights, support and ideas to the wider team
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
Details:
- Salary: £30,900 per annum (pro-rated for part-time hours).
- Contract Type: Permanent
- Hours: Full-time – 37.5 hours per week (part-time may be considered).
- Location: Unseen’s head office in Bristol – Hybrid approach with some working from home days. A degree of flexibility will be required. Includes regular travel to Unseen’s Head Office in Bristol and to client offices across the UK.
The deadline for applications is 1 December 2024.
Interviews will likely be held during the week of the 9 December 2024.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Reporting and Insight Analyst
PRS00409
£45,700 - £55,240 per annum
London campuses
Full time - Fixed term (12 months)
About the role
If you are a database reporting expert and can deliver reports, mailing files and insight to a range of stakeholders, the Reporting and Insight Analyst role may be for you. Advancement seeks an enthusiastic and proactive collaborator to report on and analyse Imperial’s alumni, prospect and donor data. You will work extensively on our Alumni and Fundraising database, with responsibility for maintaining and developing our Power BI data models, as well as delivering reports, mailing files and other data solutions that are essential to the activities of our division.
What you would be doing
You will be supporting teams across our division with their data needs. This will include designing segmentation plans for communications, delivering mailing files and event guestlists, all of which are vital to the daily activities of our fundraising, alumni relations and events teams. Using your excellent database knowledge and technical skills, particularly with Excel, manipulating these large datasets will be second nature to you, and your solid understanding of data protection means we stay GDPR compliant throughout the process.
You will also be responsible for maintaining and developing all database reports which are run primarily in Power BI. Your duties will include developing and updating our data models, maintaining existing reports, delivering training sessions as well as leading projects to create and roll out new reports.
In Advancement we need to draw on a lot of insight into our alumni and supporters to plan our activity and more effectively and efficiently serve our community. You will be called upon to perform a wide range of insight projects to ensure we are using data to drive everything we do.
With a diverse range or regular and ad hoc tasks often competing for your attention, you will need to keep a good track of your own workload to ensure it is all delivered to a high standard and on time, keeping your line manager and other stakeholders updated as you do.
What we are looking for
· A thorough understanding of complex relational databases such as Raiser’s Edge
· A clear communicator who can understand requirements from a range of teams and translate them into deliverable reports and data solutions.
· A proactive and open approach to problem solving and continuous improvement
· Excellent attention to detail
What we can offer you
· The opportunity to contribute to the transformative CRM implementation project to replace Raiser’s Edge and to play a key role in embedding the new system
· The opportunity to participate in the next phase of alumni relations and philanthropy at Imperial, as we embark on a comprehensive campaign
· The opportunity to continue your career at a world-leading institution
· Sector-leading salary and remuneration package (including 39 days off a year)
Further information
This is a full-time, fixed term role. It is currently based at the South Kensington campus but could be expected to move to the White City campus in mid-2025. Hybrid working will be considered for this role; see Imperial’s Work Location Framework for further information.
Closing date: 15th December 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the BSAVA:
The BSAVA is a professional membership association which exists to pioneer a sustainable future for our members and the wider profession. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we rely on over 300 volunteers to help us achieve our mission. Volunteers provide an essential connection to subject matter expertise as well as to the members who benefit from the products and services we develop to help them thrive as professionals. Each year BSAVA volunteers work with us to continuously improve and innovate the numerous education courses, events, and publications we deliver to help them and their peers succeed.
The role:
The British Small Animal Veterinary Association (BSAVA), based near Gloucester with hybrid working, has a fantastic opportunity for an experienced Volunteers Manager to lead a progressive and inclusive volunteer culture within BSAVA. This role is central to ensuring best practices in volunteer management and enhancing the volunteer experience. The ideal candidate will bring expertise in volunteer management, an understanding of equity, diversity, and inclusion (EDI), and the ability to inspire a thriving volunteer community that supports BSAVA's values and strategic goals.
If you are a proactive, empathetic, and organised individual with a passion for volunteer management and a desire to make a difference in the veterinary profession, we would love to hear from you.
Skills and experience:
The successful candidate will have an HR qualification or equivalent experience and be able to demonstrate experience of managing volunteers either through projects or committees.
We are looking for excellent communication and interpersonal skills, and able to manage competing priorities. The individual must be empathetic and able to engage a diverse range of people, not only inspiring them but motivating them to want to get involved. Experience of community building, either online or in person would be of benefit. The right person will be flexible and take a non-judgemental, solution orientated approach.
Other essential skills include:
· Excellent IT skills including Microsoft Office
· The ability to work proactively, using your own initiative to accomplish a variety of tasks
· A flexible approach to work
· High attention to detail
· Exceptional organisational and time management skills
· The ability to work effectively within a team
This post reports to the CEO.
We offer:
· Generous employer pension contributions starting at 7% and increasing to 10% with length of service
· Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.
· Bupa dental plan.
· Enhanced pay for maternity, paternity, adoption and other family-related leave.
· Life assurance of 3 x annual salary.
· Support for hybrid working for our employees, meaning you can work at home for up to two days a week and we also have a comprehensive Flexible Working Policy.
· Access to a free legal helpline where you can ask our specialist lawyers for legal advice on an array of topics.
· Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.
· Training and development.
· Free onsite parking, and for those who wish to cycle, we offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.
· Last but by no means least, we have regular social activities and events for those who wish to join!
And we are:
Community friendly – offering paid leave to volunteer for a charity or not for profit organisation.
Committed to supporting sustainability in our work and in the veterinary profession. The Association has completed a certified carbon audit and has been awarded Silver accreditation with Investors in the Environment.
So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.
The client requests no contact from agencies or media sales.
Purpose
This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic
fundraising. To help us achieve our ambitious long-term goals this role requires an
experienced and passionate individual to be part of our Philanthropy Team.
This vital role will lead the programme to build and grow our relationships with High-Net-
Worth Individuals (Major Donors) over the next five years and beyond. Working alongside
the Head of Philanthropy, you will seek to build upon current relationships, as well as
identifying, researching and cultivating relationships with new and lapsed major donors to
increase income for CBM UK’s work.
CBM is a Christian charity, and as a key supporter facing role, the position holder will
represent CBM’s purpose and ethos to all external audiences and will be sympathetic and
embracing of Christian beliefs and values.
You will be part of a dynamic and highly skilled Fundraising and Communications team,
dedicated to inspiring people in the UK to help transform lives in some of the world’s
poorest places.
Responsibilities and areas of work
This important role will seek to develop our Major Donor income stream, seeking to grow
both numbers of donors and income raised. At CBM, a Major Donor is considered to be
one who has the capacity to give £5,000+ per year and who relishes the opportunity to
have one-to-one, personalised interactions with CBM.
This role will seek to identify new high-level donors, as well as help to develop existing
relationships with our generous supporters.
Working closely with the Head of Philanthropy, CEO and Leadership Team, other team
members and (occasionally) external consultants, this role focusses on building and
consolidating our major donor portfolio, so increasing our donor base and thus our in-year
and pledged income.
Main Goal:
To successfully steward a portfolio of new and existing major donors through tailored
approaches, so securing repeat and multi-year gifts to achieve agreed income targets and
KPIs.
This will be achieved through:
1. New business acquisition:
a) Analysing our current supporter base to build a prospect list, using our database
(Salesforce) and external databases, to assess the potential to upgrade active,
lapsed and prospective major donors.
b) Researching, identifying and securing major donor prospects, through the
identification of high-net-worth individuals who may have an interest in CBM’s work,
and through proactive and effective networking, including working with our Trustees,
Patrons and Ambassadors.
c) Identifying next steps and determining tactics for engagement, including 1:1
working, giving group presentations and delivering pitches at various levels, and
leading on their facilitation.
d) Attending networking opportunities in Cambridge, London and the surrounding
areas to represent CBM and to engage potential major donors in our work
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored cultivation and stewardship plans, so that
individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM
and that their generosity is recognised, through regular reporting, interactions,
updates and tailored approaches.
b) Developing donor-centric applications, proposals and initial approaches (by post,
email, phone and face-to-face) that are driven by insight on donors’ individual needs
and preferences and are tailored to their interests and requirements, following up as
required.
c) Reporting to donors in both formal and informal ways, as appropriate, to ensure
they are kept up to date with CBM, the impact of their grant and project
developments.
d) Hosting and facilitating face-to-face and online meetings with high-level donors,
including organising dates, venues and agendas/ talking points, and creating
Meeting Briefs for all attendees to ensure positive outcomes as far as possible.
e) Promoting the importance of legacies, and legacy income, where appropriate, and
to steward those who have pledged.
f) Organising and managing the successful delivery of at least one Major Donor Event
annually (cultivation, stewardship, thanking etc), to ensure positive relations and
potential new business, in collaboration with our Fundraising and Programme
colleagues.
g) Supporting the Head of Philanthropy and the Philanthropy Officer on the
identification, stewardship and cultivation of potential corporate partners.
3. Proposal and Report Writing
a) Crafting compelling proposals and reports that meet the bespoke needs of major
donors whilst meeting the needs of CBM and our Programme delivery colleagues,
within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of major
donor proposals / reports, and with members of the Fundraising & Communications
Team to ensure consistency of messaging.
c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for
potential projects.
d) Supporting the Head of Philanthropy on collating information and providing reports
to Foundation donors as needed.
4. Planning and Budgeting
a) Contributing to the development of an Income Generation and Engagement
strategy, led by the Director of Fundraising, Impact & Communications.
b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy
where necessary, and contributing to the creation of yearly fundraising budgets and
plans and quarterly Board Reports.
c) Establishing, monitoring and reporting on key performance indicators, milestones
and targets to facilitate informed decisions and improved working practice.
5. Other
a) Ensuring all information, donor activity is recorded and kept up-to-date on our
database to fully-inform any approaches/meetings.
b) Providing proof-reading and copy-editing support to colleagues.
c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of
CBM, and promoting positive working and innovation.
d) Ensuring that the values of CBM UK are understood by external partners and
always reflected in communications.
e) Carrying out any additional duties as required by the Head of Philanthropy and
Director of Fundraising, Impact and Communications.
The client requests no contact from agencies or media sales.
Role purpose
As Digital and Social Media Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation.
The Digital and Social Media Manager is part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.
Reporting to the Head of Communications and Marketing, the Digital and Social Media Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. They will inform the direction of multiple exciting strands of work by providing insight into digital trends and performance.
Highlights for the year ahead include:
- Maximising the impact of the charity’s new website (launched September 2024) and ensuring that tracking and conversion metrics are optimised.
- Building and sustaining momentum for the Thirty at Thirty campaign, ensuring that we are consistently focused on building relationships and widening our supporter base via digital channels.
- Celebrating the continued success and impact of the CW Innovation programme, which marks its five-year anniversary in October 2024.
- Promoting the impact of our Arts in Health programme, including the creation of new world-class facilities for staff and patients on both of our hospital sites.
Key responsibilities and duties
- Working with the Head of Communications and Marketing to ensure effective, data-driven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans.
- Working with the Head of Communications and Marketing to develop the annual social media plan.
- Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
- Working closely with the Fundraising Team on the development, launch and management of fundraising campaigns and leading on the use of paid socials (including budget management, tracking and reporting).
- Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
- Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
- Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate, creative content and assets that conform to the CW+ style and brand guidelines.
- Recommending improvements and optimising content to increase performance.
- Being the main point of contact with external developers, designers and suppliers where necessary.
- Leading on website accessibility, updating and informing colleagues as necessary.
- Supporting the delivery of CW+ events.
- Commissioning and creating content for offline channels.
- Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
- Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.
Person specification Essential skills and experience
- Communications and content creation experience across a wide range of channels including digital and print.
- Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities in line with strategic objectives.
- Experience of website Content Management Systems and Customer Relationship Management systems, and how they interact.
- Strong understanding of Google Analytics and Meta Ads Manager.
- Track record of running end-to-end income-generating campaigns.
- Extensive experience of using digital marketing email platforms.
- Understanding of Web Content Accessibility Guidelines and SEO.
- Understanding of current PECR and GDPR guidelines.
- Understanding of running reports, segmenting audiences and setting up automated flows in an email marketing platform such as MailChimp.
- Experience of updating, monitoring and managing multiple social media platforms including managing paid campaigns.
- Knowledge of social media publishing tools such as AgoraPulse or Hootsuite.
- The ability to communicate clearly and effectively, orally and in writing, tailoring messages for different audiences and stakeholders.
- Excellent writing, copy-editing and proofreading skills.
- Excellent attention to detail.
- Experience of working in a busy communications, PR or marketing team.
- Experience of working to tight deadlines and managing schedules internally and with external suppliers.
- Experience of working to corporate style and brand guidelines.
- Good working knowledge of Adobe Creative Suite.
Desirable skills and experience
- Intermediate/advanced Adobe InDesign skills.
- Experience in a healthcare or NHS charity setting.
- Experience of Asana or a similar work management platform.
Personal attributes
- Excellent interpersonal skills and a proactive and collegiate approach to work.
- The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
- The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
- Well organised and proactive with strong attention to detail.
- Commitment to the purpose and ethos of CW+.
- The ability to interpret data and extract valuable insights.
Key terms and benefits
- Hours: 35 per week (normally 9am-5pm, Monday-Friday. Please note that there is a requirement to be in the office approximately 50% of the time.
- Pension: employer contribution of 8%.
- Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part time staff).
- Probation: six months is standard unless you have a specific reason to reduce/increase.
- Other benefits available: HSF health plan, season ticket loan.
The client requests no contact from agencies or media sales.
Hybrid - London, Cardiff, Edinburgh, Manchester or Homebased in the UK
Closing Date: 1 December 2024
Ref 6888
Save the Children UK has an exciting opportunity for a collaborative and experienced campaigner to join us as Campaign Manager (UK Child Poverty) on a 12 month contract basis.
In this key role for us, you will lead our impactful campaigns to address child poverty in the UK, collaborating with communities, partners, and policymakers to bring about meaningful change.
This role offers the potential for hybrid working. We have offices based in London, Manchester, Cardiff and Edinburgh. There are likely to be times when you will be required to come to your contracted office up to 2-4 days per month or 6-8 days per quarter. This will be agreed with your line manager and team.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.
When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met, their voices are heard, and lasting results are delivered for millions of children, including those hardest to reach.
About the Role
As Campaign Manager (UK Child Poverty), you will lead Save the Children UK's campaign strategy on one of our priority areas, working closely with mission colleagues, supporters, and partner organisations.
You will manage a senior campaigner and provide task management for two other colleagues, ensuring delivery of impactful, community-driven campaigns.
In this role, you will:
• Lead the development and implementation of campaigns to achieve our strategic objectives on UK child poverty.
• Support the growth and mobilisation of networks involving children, young people, and families with lived experience of poverty.
• Build strong relationships with key campaigning partners and coalitions.
• Collaborate with teams across the organisation to ensure campaign best practices and innovation.
• Represent Save the Children UK in external forums as a passionate advocate for children and families.
• Monitor and evaluate campaign activity, using insights to shape and improve strategies.
About You
To be successful, it is important that you have:
• Experience leading the development and delivery of impactful campaigns, with a track record of success.
• Strong understanding of campaigning and organising tactics, and experience mobilising public audiences for policy change.
• Demonstrated experience working with partners, coalitions, or civil society actors to deliver change.
• Proven project management skills, with the ability to deliver high-quality work under pressure.
• A passion for politics, changemaking, and the ability to travel within the UK (including overnight stays) are also essential.
• Commitment to Save the Children's vision, mission, and values is a must.
• Knowledge of child poverty, children's rights, or related fields in the UK context (desirable).
• Excellent verbal and written communication skills, with the ability to engage and inspire diverse stakeholders.
What We Offer You
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to improve the lives of children every day.
To apply, please click the apply button to visit our website (please note there is a mandatory application question: How would you influence this government to scrap the two child benefit cap? What would an impactful campaign look like? (up to 500 words).
Closing date: 1st December 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Data and Impact Analyst
Full-time, Permanent (Monday to Friday, 9am–5pm)
Location: West London, W3 (Hybrid: 3 days in-office, 2 days remote)
Salary: £30,000–£35,000 per annum
Are you a skilled and proactive data professional looking to make a meaningful impact? We are recruiting a Data and
Impact Analyst for an inspiring London-based charity dedicated to tackling food poverty and reducing food waste. This is a unique opportunity to combine your technical expertise with a cause-driven mission, leveraging data to drive positive change.
About the Organisation
This charity, headquartered in Acton with satellite sites across London, is a pioneer in food redistribution, delivering over 1 million free meals each month to communities in need. Their mission also includes reducing food waste and its environmental impact. With a strong commitment to innovation, they are investing in technology to enhance their operations, including a transition to Microsoft Dynamics 365 and Power BI.
The Role
As the Data and Impact Analyst, you will play a pivotal role in driving the charity’s growth through robust data analysis, impactful reporting, and seamless system management. Reporting to the Finance and Data team, you will collaborate across departments, translating complex data into actionable insights that inform strategy and operations. You’ll also support the launch of Microsoft Dynamics 365, shaping the future of their data capabilities.
Key Responsibilities:
• Database Development & Maintenance: Manage and develop data systems using Microsoft Dynamics 365. Ensure data quality through regular audits and implement improvements.
• Reporting & Impact Analysis: Create and manage insightful Power BI reports and KPIs to measure the charity’s impact. Provide actionable insights for leadership and stakeholders.
• Systems Roll-out: Support the implementation and organisation-wide adoption of Microsoft Dynamics 365. Leverage legacy systems during the transition.
• IT & Data Management: Oversee information security, compliance (including GDPR), and work with IT support providers to maintain infrastructure.
About You:
We are seeking a candidate with a strong background in data analysis, a passion for technology, and the ability to communicate insights effectively. You’ll be a self-starter with a proactive approach, excited to make this new role your own.
Essential Skills & Experience:
• Advanced knowledge of Power BI and Excel for reporting and analytics.
• Experience managing and administering Microsoft Dynamics 365.
• Proven ability to analyse large datasets and present insights to diverse stakeholders.
• Experience in troubleshooting technical systems and training users.
• Proactive, innovative, and solutions-focused.
• Strong interpersonal and communication abilities.
• Excellent time management and attention to detail.
Desirable:
• Knowledge of impact evaluation methodologies.
• Basic accounting or finance knowledge.
This is a fantastic opportunity to join a purpose-driven organisation where your expertise will directly contribute to alleviating food poverty, reducing waste, and making London a better place.
We are looking to move quickly with this role and will be reviewing applications on a rolling basis.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.
The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.
You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.
Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.
Consideration will also be given to a part time role of pro rata 32 hours per week over four days.
Return Fundraising
We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.
Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.
Main Responsibilities
Data Processing
- Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
- Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
- Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
- Ensure adherence to data handling best practices.
Compliance
- Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
- Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.
Analysis
- Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
- Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
- Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.
People Management
- Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
- Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.
Administration
- Maintain comprehensive data logs and prepare up-to-date process documentation.
- Identify and implement process improvements to streamline data operations and support overall business objectives.
Skills
Essential
- High-level proficiency in Excel and experience with structured data schemas.
- Proficient in data segmentation and analysis
- Understanding of data protection best practices
- Understanding and application of basic SQL
- Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
- Adaptable and positive approach to change.
Desirable
- Experience working with databases and project management.
- Understanding of fundraising and/or telemarketing sectors.
- Familiarity with reading dialler reports and making informed operational adjustments.
- Knowledge of the Fundraising Regulator’s Code of Practice.
- Experience with APIs and/or automation software such as Zapier.
- Line management experience, including training and development.
Travel
Occasional travel within London and the UK may be required for client meetings, conferences, and training events.
Offer
- Annual salary of £37,000 to £40,000 depending on experience and location
- Full time permanent contract of 37.5 hours per week Monday to Friday,
- Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
- Hybrid working with flexible working from home and office days
- Consideration will be given to a fully remote position with a salary adjustment
- 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
- Laptop, plus home working equipment including chair, desk and monitor
- Pension contribution of 3%
- A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
- Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have expertise in customer relational databases and their effective management? Does this include experience of structuring and adapting them to meet the changing needs of user teams while maintaining adherence to design principles and best practice? Then join Shelter as a Supporter CRM Manager (Microsoft Dynamics) and you could soon be playing a leading role within our Business Enablement team.
About the role
The Supporter CRM Manager is integral to the successful use of supporter data across the organisation. We’re looking for someone to play a lead role in embedding best practice ways of working in data management. This is a one-year contract.
About you
To succeed, you’ll need to be experienced in data quality and implementing operational procedures to maintain high standards of data quality and have worked as a help desk technician or a similar customer support role. You’ll also need to be skilled in engaging a diverse database user community, helping them to use and get the most out of the system and working with them to identify system improvements. You should be analytical, solution orientated and able to communicate technical information to a non-technical client team audience, you have a good understanding of relevant legislation and regulations relating to supporter data too (e.g., GDPR, PECR and the Fundraising Code of Practice). You’re also great at diagnosing basic technical issues likely to affect users of Microsoft Dynamics 365 and have had some exposure to the Microsoft Power Platform suite, in particular Dynamics and Power Automate/Flow.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits within the Business Enablement team within Shelter’s Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter’s technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.