Innovation Manager Jobs

We are looking for an experienced, strategically minded and solutions focused Senior Operations Manager to join us here at the Royal College of Radiologists (RCR) as part of our Exams Team. 

The RCR creates and delivers exams on the behalf of the General Medical Council (GMC) to assess doctors qualifying as Clinical Oncologists (cancer doctors) and Radiologists (doctors who diagnose through medical imaging). The Senior Operations Manager will oversee the work of the operational exam delivery team, working at a high level to realise our growth plans. 

As a dynamic leader, you will create medium- and long-term plans to grow exam capacity, both domestically and globally, recognising that the number of candidates completing their exams directly impacts the growth of our specialties. This will include monitoring and responding to changes in demand for exams, optimising pricing models and identifying and delivering operational efficiencies. You will achieve this by motivating and enthusing your direct reports and the wider team, connecting them to the bigger picture and ensuring they are reaching high levels of performance.

To be successful in this role you will have a significant level of operational and financial management experience, including the ability to manage budgets within a complex financial picture and long-term strategic planning skills. You will also have the ability to identify and mitigate risks in delivery, ensuring that the RCR maintains its reputation as offering world class qualifications. 

You will be a pivotal player within the exams team ensuring operational efficiency and an excellent service are part of the seamless delivery of our high-stakes exams. You will have the opportunity to work with dedicated professionals who are passionate about making a difference and lead our exams operations to new heights. 

What you’ll do: 

• Strategic development of exam operations to deliver sufficient exams for the market/audience over the medium and long term.
• Leading the implementation of plans and initiatives for exams operations, securing and allocating resources, agreeing and managing the overall exams operations budget.
• Be an exceptional multi-team leader, providing direction and support to motivate and direct line reports in achieving exam function goals, ensuring outcomes are clear and progress is measurable.
• Responsible for operational reporting to internal Committees and other stakeholders, via written reports and in person.
• Develop and maintain product ownership of the Exams Candidate Management System (EMS) to ensure it is fit for purpose and working effectively to support strategic objectives.
• Actively participate as a member of the exams management team.
   

What you’ll need: 

• Strong service delivery and financial management background including managing operations within exams, education or events.
• Experience of delivering growth which features value for money, operational and service improvement and efficiency savings.
• Experience of developing and managing a high performing operational team.
• Excellent people management skills with the ability to motivate and effectively manage a team delivering a variety of activities. 
• Ability to provide support and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels.
• Strong strategic analytical and evaluative skills, including ability to understand and analyse complex issues and problems.

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. Please find out more about the Senior Operations Manager role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The Role

As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.

You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.

You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.

Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.

Key Responsibilities

Campaign Delivery

• Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
• Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
• Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
• Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.

Supporter Experience

• Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
• Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
• Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
• Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.

People Management and Team Building

• Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
• Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
• Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
• Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.

Skills and Knowledge

• Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
• Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
• Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
• Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
• Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
• Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.

Location: Remote (UK based) 

Salary: £42,750.00 (Grade 5) per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract: Permanent 

Hours: 37 hours per week 

Closing date: Rolling 

Interviews: TBC 

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success please apply as soon as possible. 

Who are Women’s Aid?   

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.    

Purpose of the Management Accountant role:   

As Management Accountant, the successful candidate will play an integral role in sure the accurate reporting of all financial information with systems and processes operating effectively. Responsible for the preparation of management accounts and other reports, the Management Accountant will oversee general accounting procedures and practices, combining financial, analytical and management skills to aid our managers with decision-making and promoting long-term financial success in order to meet our organisational goals.

Key duties and responsibilities of the Management Accountant: 

• Prepare timely and accurate financial management information including regular management accounts and forecasts to be provided to the Chief Executive, Executive Leadership Team (ELT) and Senior Leadership Team (SLT). 

• Support the Head of Finance in the preparation of budgets and forecasts. 

• Foster positive relationships with internal and external stakeholders, members of the SLT and team managers in order to aid in their understanding of budgets and financial statements, and to support them with their day-to-day budget management and finance needs. 

• Develop and oversee financial systems and procedures, identifying opportunities to improve these. 

What we are looking for in our Management Accountant: 

• Fully qualified accountant: ACCA, CIMA, ACA (or equivalent). 

• Strong technical accounting, financial management and reporting experience. 

• Ability to analyse complex information, problem solve and communicate findings effectively. 

• Ability to build and maintain professional relationships with all levels of an organisation. 

• Strong knowledge of SORP and Charity Commission protocols, GDPR and data protection regulations, and tax planning and compliance, inclusive of Gift Aid, Legacies, HMRC employee taxes, VAT and pension regulations. 

• Proven experience as a Management Accountant within a finance department. 

• High level of numeracy and accuracy. 

• Ability to work under pressure and to tight deadlines. 

• Good communication skills, both written and verbal. 

• Computer literacy with good knowledge of Microsoft 365, particularly Excel. 

• Excellent attention to detail. 

• Relevant continuing professional development (desirable). 

• Understanding of Fundraising Regulator guidelines, VAT partial exemption returns, accounting and tax issues relating to charities, and of domestic abuse and its impact (desirable). 

• Previous experience of working in a charity environment and supervising a team (desirable). 

Benefits of joining us as our Management Accountant include: 

• Generous Annual Leave: 25 standard days (rising by 1 day per year of service, up to a maximum of 5 additional days) + 2 company holidays + the usual 8 bank holidays, totalling 35 days per year. 

• Additional Leave: 3 days of ‘end of year’ leave, bridging the gap between the festive holiday period and the new year, to allow colleagues to rest and recharge during this unique quiet time. 

• Valuable Pension Benefits: A generous 7% employer contribution. 

• Flexible Working: Remote working, family-friendly policies and paid leave for maternity, paternity, and adoption. 

• Wellness and Support: Including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling and advice helpline, subscription to Headspace’s app for meditation and mindfulness, and ‘Reflective Practice’ sessions. 

• Making a Genuine Difference: In a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England. 

How to apply?    

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification. We cannot accept pictures, web links, or documents that require downloading. 

• Please ensure that you also complete the EDI form and send all completed paperwork to our Recruitment email address clearly marking your name and the job title in the subject line of your email. 

NB: 

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 

• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.    

• All posts, including remote posts, must be based in the UK. 

• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.    

• Please read our Single Sex Statement on our website.

Girlguiding is embarking on a new innovation adventure, using creative approaches to design, test and scale new delivery models to reach a new and diverse audience of girls.

We are seeking an innovation and reach manager to lead the development and implementation of pilot projects which reach new and diverse audiences. This role involves fostering creativity, collaboration, and inclusivity to expand Girlguiding’s reach.

Key duties and responsibilities: 

Project management: develop and oversee pilot projects, using human-centred design and innovation methodologies.

Scale up: oversee business development and scale up, taking offerings to marked and bidding for funds.

Collaboration: work with stakeholders for successful project delivery and build positive relationships with funders and partners.

Budget management: manage project budgets and report progress.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with out hybrid wokring model. For this role, we will consider flexibility in work location, including fully remote working, so we encourage applications from all candidates.

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.

Digital & Innovation Officer 

Location: Wenlock Road, London, N1

[Trialling hybrid working: 2 days in the office per month, which is subject to change] 

Compulsory 2-week office attendance during an appeal 

Salary: £32, 240 per annum 

Contract status: Full time, 3 years fixed term 

***Please download the job description for full details*** 

The digital landscape evolves rapidly and keeping abreast of changes is key for digital innovation at the DEC. We are seeking a Digital and Innovation Officer to support the Digital and Innovation Manager, in the varied areas of digital fundraising, performance and compliance, website development and innovation.

To be successful in this role, you will need to have proven experience in similar role, preferably in the charity sector. Key responsibilities include:

• Website Maintenance: General management of the website’s CMS (Drupal), embedding SEO, dealing with website backlogs, maintaining a high quality of sprint planning with suppliers, support website UX reviews and produce performance reports. 

• Digital Fundraising: Assist the quick execution of paid social, search and display advertising during an appeal. Help to launch ads quickly, reviewing and optimising performance. 

• Innovation: Support with innovation sprints, workshops and new product development. Explore the opportunities of AI within the organisation, supporting the development and project management of new products.

• Team Working and Collaboration: Excellent stakeholder awareness, providing proactive support

If you have strong digital and analytics skills, have proven experience of relationship building with various stakeholders (internally and externally), and are always seeking opportunities to innovate and excel, then we would love to hear from you. 

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion. 

How to apply 

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter [i.e. please state your initials only, not your full name].

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures. 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.  

Hours:  40 hours per week, five days over seven-day rota 

Location:   Ealing Broadway, 5 The Mall, W5 2PJ 

About the role 

Shop from Crisis is opening a new location right in the heart of Ealing Broadway. This is an opportunity to be part of opening and establishing a brand-new shop, which will sell a mix of homeware, donated goods, and vintage pieces. You will make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As Shop Manager, you will be leading a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant, fun place to shop, work and volunteer. You will have the autonomy to develop your shop and engage with the community and will be expected to attract volunteers and donations locally. You will achieve ambitious sales and training targets, maximising the impact on our mission to end homelessness.  

You will work collaboratively with a peer support group of shop managers and will have opportunities to build your own skills through training and development. 

About you 

To be successful in this role you need to be an experienced Shop Manager with proven track records of managing a high performing team and achieving sales results. You will have a genuine interest in charity retail and be seeking a challenge that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community and be committed to Crisis’s values and mission to end homelessness. 

You may have experience in; retail management, stock management, people management, customer service, recruitment/interviewing. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Two-days (pro rata) wellbeing days 

• And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 8 September 2024 23:55

Interview process: Competency-based interview + practical task 

Interview date and location: Tuesday 17 September or Monday 23 September in person location TBC 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

We are looking for an experienced and talented Communications and Brand Manager to join The Royal College of Radiologists (RCR). This is an exciting role for a creative and collaborative individual looking to lead on our member engagement, brand and marketing activity to ensure that the RCR is positioned as the global leader on all aspects of radiology and oncology. 

Reporting into the Head of Marketing and Digital, with three direct reports, you will lead on the promotion of all RCR activity to our members, ensuring they are engaged and updated, while feeling valued, listened to and part of an innovative community at the heart of healthcare. You’ll be a confident and skilled communicator, who is able to create clear, compelling, and effective copy. You will build communication plans and campaigns that share the wide range of RCR services with all our audiences, and build an RCR brand that is innovative, authoritative and inspiring. 

What you’ll do: 

• Evaluate and develop the way we use our communication channels to ensure they are creating impact and engagement with key audiences. 

• Support other teams to build engagement around our events, training courses, products and services through effective communications and promotion. 

• Oversee the delivery of our printed publications and collateral. 

• Manage corporate communications activity, including design and branding. 

• Work collaboratively with the wider team and other colleagues to develop cross-organisational plans to promote RCR activity 

• Oversee the development of an audience ad data-led approach to engagement. 

• Translate key objectives and insights into action plans that achieve results.   

What you’ll need: 

• Experience managing operational day to day communications activity 

• Experience creating content and narrative to drive engagement 

• Ability to problem solve in a creative way 

• Experience of line management 

• Excellent relationship building and interpersonal skills 

• Strong copywriting and presentation skills, confident in writing for different audiences 

If you are looking for an opportunity to demonstrate your passion and experience in a charitable organisation with a great cause and ambitious goals, please find out more about the Communications and Brand Manager role, the RCR and how to apply by visiting the RCR website and reading the candidate pack.  

This vacancy closes 23:59 8 September 2024. Shortlist interviews are scheduled for 11 September and selection interviews for 17 September 2024 and will take place on site at our Central London office. 

We are hoping for an October 2024 start date. 

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.

The Development and Advocacy Department are looking to appoint an experienced Philanthropy Manager to join our Philanthropy team on a permanent basis. Reporting to the Senior Philanthropy Manager, in this role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.

The ideal candidate profile for this post will be a team player, with the following credentials:

• An established track record in philanthropy or fundraising for major organisations
• Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
• Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
• A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
• Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
• Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working

A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential.

The Digital Product Manager will play a crucial role in delivering an ambitious five-year plan, which will see us embracing digital as a channel for communicating our impact, building supporter connections and driving customer journeys and value exchange. We’re looking for a strategic thinker passionate about all things digital who can help us embed cutting-edge technologies to meet our strategic goals, including a commitment to being a charity that is inclusive by design.

The successful candidate with the Head of Operations and Change to deliver a roadmap that ensures we’re building a digital infrastructure to support our strategic goals. They will work closely with the Executive Leadership to produce a digital ecosystem aligned with our strategy to drive growth in impact and income.

Key Information:

• Working hours and contract: Part-time, three days per week, 18 month fixed-term contract (with potential extension)
• Salary: £45K p.a. FTE (£27K p.a. actual PTE)
• Location: Mansell Street, London E1 / Hybrid.
• Start date: As soon as possible, ideally 1st October 2024
• Responsible to: Head of Operations & Change
• Direct reports: None

Application process

Please forward a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying for the role (two pages maximum), with the subject ‘Application for Digital Product Manager.

Applications close: 9am, Monday, 9 September 2024

The interview process is planned as follows:

• 1st Interview: Wednesday 18 September 2024
• 2nd Interview: w/c 23 September
• Please note that there is also likely to be an exercise at second stage.

We value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Role Responsibilities:                                                       

Digital Accessibility

• Act as accessibility champion, working closely with the HR and operations team as we roll out our DEI strategy
• Ensure that inclusion sits at the heart of our digital strategy
• Ensure accessible procurement, particularly of internal IT systems, and the delivery of appropriate training
• Maintain the accessibility of all digital products, including our website, e-newsletters and online customer journeys.

Personalisation and data optimisation

• Support the onboarding and roll-out of a new CRM system, specifically to integrate with our website
• Leverage new systems, notably CRM, to work to scope and deliver personalised data journeys - alongside fundraising and communications
• Optimise customer experience for various audiences, including individual and regular givers, grant applicants, researchers, etc.
• Support our expanding retail operation to embrace integration with our website and explore how we can best leverage digital channels such as Ebay, Depop and other preloved digital retail channels.

Digital product development

• Lead the delivery of product development, taking ideas from customer insight through ideation, prototyping and launch
• Lead the delivery of new products to market to help significantly grow income and support our mission-led directorates.
• Evaluate and implement customer and digital trends that could impact the future of fundraising to innovate new and relevant product propositions
• Lead collaborative cross-team new product ideation processes to inspire the delivery of innovative new concepts and product propositions
• Champion the voice of the customer throughout product innovation, making sure new innovative propositions are “ready” for development with defined customer stories and acceptance criteria
• Develop User Stories and acceptance criteria for future digital products.

 Website maintenance

• Act as key contact with our website supplier for the technical operation and development of our website,
• Establish a roadmap of improvements for the development of the site,
• Develop customer journeys based on core personas,
• Support the head of communications and external affairs in monitoring and optimising website journeys and engagement.

Person specification:                                                       

Skills, knowledge & experience

Essential 

• Excellent product management skills
• An understanding of Agile methodologies and experience of end-to-end product delivery.
• Experience in working with – and for – multiple stakeholders, managing multiple projects and prioritising own workload
• Experience working with digital agencies, from bug fixes to ensuring successful delivery of projects.
• Experience of successfully delivering new product development (products and propositions) or experience working with new product development in the charity sector
• Experience working with digital agencies from bug fixes to ensuring successful delivery of projects.

Desirable

• Previous experience of a similar role in the charity sector

***

Flexibility: The role description is a general outline of duties and responsibilities and may be amended as the charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required occasionally.

Accessibility: We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Our commitment to Equality, Diversity & Inclusion: Don’t meet every single requirement? We encourage you to apply anyway. At Fight for Sight and Vision Foundation we are deeply committed to build a diverse and inclusive workforce in all our aspects of our charity. We value the unique perspectives, experiences, and contributions that individuals from diverse backgrounds brings to our team.  

 We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

EDI Monitoring Form: Fight for Sight is an equal opportunities employer and particularly welcomes applications from people with sight loss. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive. We would appreciate it if you could fill in this Equality and Diversity Monitoring form when applying for our roles. These answers are anonymous and will not affect your rights.

Employee benefits: We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:

• A great team and a supportive culture
• Additional Christmas leave
• Flexible / hybrid work options
• Employer pension contributions matching up to 10%
• Generous parental leave
• Study leave and financial support for training & development
• Death-in-service cover, a cycle to work scheme, an electric car leasing scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program
• An active Social Committee and staff events

WELCOME LETTER

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?
• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.5% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.  

We find and fund the brilliant minds and bright ideas that put change in sight.

Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build, and initiatives we support change lives for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we Save Sight. Change Lives.

Everyone who works for us is helping deliver this ambitious vision:

• Our grants team administers funds to the brightest researchers across the UK, advancing understanding, diagnosis, prevention and treatments for eye disease.
• We are funding innovative projects that build connections, reduce loneliness, and improve the lives of people who are blind, and vision impaired throughout the UK.
• Fundraisers work tirelessly to raise money to ensure we can reach our goal of investing over £20 million in scientific research and social change over this strategy period.
• The staff and volunteers within our preloved stores are driving donations and sales to spark breakthroughs that will put change in sight.

Team: Innovation

Location: Remote

Work pattern: 21 hours working each Wednesday, Thursday & Friday

Salary: Up to £24,817 per annum (pro rata of £41,363)

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Innovation Officer:

• Leading collaborative innovation cycles and sprints using an insight led innovation approach to develop new products and optimise existing activity
• Support the Innovation Manager to deliver overall Marketing and Income Generation targets by working across the directorate to manage innovation and new product development
• Identify, plan and develop new opportunities from end to end; from insight gathering and analysis to conducting pilots and stakeholder management
• Support the development of an innovation culture, building a culture of audience led decision making and supporting all Marketing and Income Generation teams to incorporate the innovation process and techniques into their work

About the Strategy, Knowledge & Innovation team:

• We sit within the Strategy, Knowledge & Innovation team
• Our team is responsible for shaping and building innovation across our directorate to deliver income growth and drive awareness across a diverse audience
• We currently have a team of 4, 5 once vacancy is filled

What we’re looking for in our Senior Innovation Officer:

• Experience of working within Fundraising
• Experience of supporting the delivery of an Innovation Strategy
• Significant experience of project management including stakeholder management & innovation projects
• Ability to manage and prioritise a high workload and multiple complex issues and tasks in a changing environment with tight deadlines
• A good working knowledge of fundraising disciplines

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 2nd September 2024

Virtual interview date: 11th & 12th September 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

The Global Disability Innovation Hub (GDI Hub) is a research and practice centre driving disability innovation for a fairer world that has grown rapidly to now operate in 40+ countries with more than 70 partners. We are the WHO Global Collaborating Center on Assistive Technology, based at UCL.

Our vision is of a world without barriers to participation and equitable opportunity for all. We believe disability innovation is part of a bigger movement for disability inclusion and social justice. More than a product, a service or policy, disability innovation is a way of thinking to address disability challenges by co-designing solutions and sharing knowledge. We are solutions- focused experts in, Assistive & Accessible Technology, Inclusive Design, Inclusive Education Technology, Climate & Crisis Resilience and Cultural Participation. We stimulate entrepreneurship by developing bold approaches, partnerships and ecosystems to accelerate change.

Role Purpose

The role will focus on understanding and exploring the links between Gender and Disability, including access to Assistive Technology, interactions with Poverty and Disability and Social Justice, working with our existing and new partners, including relevant UN agencies, community partners, and our funders or clients (often donors or development banks). This role includes undertaking and supporting research to address gender issues within disability inclusion, including barriers and facilitators to understand ‘what works’ to drive gender-inclusive access to assistive technology.

This role will undertake research (including research management; ethics; facilitation of qualitative and quantitative methods; other data collection activities; analysis; writing reports and papers; and dissemination of research findings) within the FCDO (Foreign, Commonwealth and Development Office) funded ‘AT2030’ programme. Priority countries within the programme are in the regions of Sub-Saharan Africa, Asia and the Pacific and expect to include countries such as Kenya, Rwanda, Tanzania and Indonesia.

The post would suit a post-graduate researcher with practice-based experience within the thematic areas of disability, gender and social justice, and a good grasp of both qualitative and quantitative research methods. Experience working in the global south or less resources context is preferrable, as well as strong communication, project management and partnership skills.

We are looking for a creative, rigorous, and empathetic individual, ideally, with skills and experience in working with a gender lens. A candidate who can work autonomously, and as part of a team across various inter-related projects would be welcomed.

The post holder will work within GDI Hub's Research and Delivery team but will also spend time with other team members and research partners as needed.

The role will be based at the dedicated GDI Hub space on the new UCL East Campus site within the 560-acre Queen Elizabeth Olympic Park, with easy access to all venues. The position comes with UCL Associate status, which provides access to UCL campus buildings and resources (e.g. library). The post-holder will also have access to an annual learning and development budget, a Wellbeing Bonus of up to £500 per year and 28 days annual leave.

Role Responsibilities

Role Objectives will include:

• Carrying out research to strengthen our data and evidence on the impacts of gender on access to assistive technology across the AT2030 programme.
• Support research projects focused on gender, reproductive and sexual health, and disability, including fieldwork/travel as needed.
• Support the research planning and delivery of projects regarding inclusive education, accessible healthcare and gendered design of AT including digital products and work with GDI Hub’s international partners.
• Contribute research support across the research and delivery team and Hub.

Support the inclusion of gender in GDI Hub’s work and collate disaggregated data to make recommendations for future work for GDI and its partners.

RESEARCH PRIORITIES: Explore gender influences in access to AT and social justice.

• To liaise with local and international partners, travel will likely be involved.
• To carry out research activities – conducting, analysing, and reporting theoretical and empirical results.
• To gather qualitative data, i.e., interviews, workshops, co-design/participatory design.
• To support dissemination of the project outputs, through contributing to writing and compiling technical reports and academic papers.
• To plan and undertake quantitative data analysis of gender related data.
• Ensure all data is conducted in line with ethical conduct of research, including informed consent collection and appropriate data handling.
• To contribute to the creation of content for academic publications, publicity materials and social media.

This is not intended to be an exhaustive list. The need for flexibility, shared accountability and team working is required and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. This is a description of the role as it is at present. It is the practice of GDI Hub to review role profiles regularly to ensure that they relate to the role being performed. These reviews will be carried out by the line manager in consultation with the role holder.

Fundraising department

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter-focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

• Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, our essential existing services, the charity’s first patron programme, and special events to support these activities.
• Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising function to develop a sustainable infrastructure that will support our growth ambitions. We are currently restructuring our teams, within the above parameters, to deliver this vision.

Job Purpose

We are seeking a proactive, experienced and hands-on person to join our team as Senior Philanthropy Operations Manager on a permanent basis. Working alongside the wider team, you will oversee all philanthropy operations, leading on delivering and further developing the charity’s approach to portfolio, information, and policy management and reporting, and helping to evolve our approach to database and systems processes, to support the team to meet ambitious engagement and income targets.

You will play a vital role within our Philanthropy & Campaigns team, using insight and expertise, and working closely with a range of stakeholders across RFC, RFL and the wider sector. Your commitment to excellence will enable sector-leading research, engagement and stewardship.

Reporting to the Deputy Director of Philanthropy & Campaigns, with a dotted line to the Campaign Director, this role is responsible for line managing the Prospect Research and Operations Manager, with further direct and indirect line management anticipated as we prepare for and deliver our forthcoming cancer campaign.

Principal accountabilities / responsibilities

Team leadership

• Proactively lead and manage all operations for the Philanthropy & Campaigns team as we deliver challenging core activity alongside moving towards delivery of a c£70m cancer campaign
•  Manage a growing team to deliver productively and at pace, modelling behaviour and setting standards

Prospect research and portfolio management

• Work with the Prospect Research and Operations Manager to grow the prospect research strategy and associated processes, ensuring the development of an effective philanthropy prospect pipeline, sourcing prospective donors to fund key priority projects
•  Lead on the use of data and analytics to drive decision making across the team
• Work with the Philanthropy & Campaigns team to build the income budget, supporting with re/forecasting throughout the year

Information management and reporting

•   Ensure data capture processes for prospect management and research are effective, reviewing and improving, as needed
• Provide high-quality information and intelligence, to include prospect and pipeline reporting, to support decision making and strategy development in the Philanthropy & Campaigns team, working in collaboration with other teams as required
• Track and report on the Philanthropy & Campaigns team’s activities against agreed priorities, highlighting areas for potential new asks
• Oversee the analysis of management accounts, and deliver data and insight for committee and board reports  

Compliance and policy management

• Lead on the team’s approach to compliance, ensuring alignment with gift acceptance, naming, data protection, gift aid and due diligence requirements
• Develop and introduce processes and guidance to enhance the efficiency and impact of the Philanthropy & Campaigns team
• Lead on the delivery of internal training for the Philanthropy & Campaigns team to ensure all legal requirements are met

Database and systems support

• Alongside the Database Team and Prospect Research and Operations Manager, develop the processes required to qualify prospective supporters, evaluating their warmth to the cause, as well as their capacity and propensity to give
• Work with the Database Team to ensure appropriate systems are in place for the Philanthropy & Campaigns team; providing clear processes for the team to keep track of progress and be aware of upcoming opportunities and potential philanthropy prospects.

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

PERSON SPECIFICATION

Qualifications, experience, skills and knowledge
Qualifications

No specific qualifications are required for this role.

Experience

Essential

• Demonstrable experience working in an operations or research function, ideally within a fundraising team, developing plans, processes and guidance, in accordance with relevant laws and guidelines
•  Extensive experience working with a relationship database, developing client/supporter journeys, using analysis to identify and segment prospects, and building analytical reports (we use RE and Power BI)
• Experience delivering insight reports, understanding requirements and expectations and adding value, to inform team activity
•  Proven experience in devising, testing and implementing systems across a team

Desirable

• Experience of team leadership, driving growth through periods of change
• Experience providing insights to support fundraising teams to plan and deliver their approaches
• Track record of delivering internal briefings that have contributed to philanthropic gift solicitations, or equivalent private sector experience
•  Experience in developing and implementing policies, leading on team compliance
•  Line management experience, including setting, monitoring and managing objectives, KPIs and activity plans

Skills and knowledge

•  Exceptional database understanding and reporting skills
• Excellent written communication skills, with a meticulous eye for detail
• Sound knowledge of data protection regulations and other relevant laws, principles and guidelines
• A keen interest in the fundraising sector and how systems and insight can be used to improve team performance
• Commitment to quality of service, with the ability and motivation to contribute actively to a collaborative and agile team
• Ability to deal with sensitive information in a confidential and professional manner
• Ability to manage and juggle workload whilst maintaining an excellent service level to all stakeholders
• Strategic thinking with an ability to find innovative ways to overcome obstacles and rise to challenges
• Excellent IT skills, including a working knowledge of MS applications (Word, Excel, PowerPoint and Teams) and strong experience with relationship databases
• Comfortable navigating change and growth
• Engagement with equal opportunities, diversity and inclusion, and a commitment to act in accordance with best practice in these areas

All staff are expected to:

•  Work to the charity’s vision, and adhere to our values of dedication, innovation, partnership, energy and respect. These underpin everything that we do.
• Treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. We’ve recently created a staff-led Equality, Diversity and Inclusion (EDI) Board to deliver our first EDI strategy and to hold ourselves accountable for our performance.
•  Be flexible and respond to business needs.
•  Read and adhere to the charity policies, and all relevant legislation, and ensure that any team members who report to you do the same.
• Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure.
•  Attend meetings and training as required.

We are looking for a Technical Project Manager to support our Information Systems Team managing technical projects and supplier relationships. You’ll manage technology projects across Samaritans central services, 200+ branches and virtual hubs.

You’ll be critical to our ambitious plans in the progression of technology to help us be there for those who need us across multi-technical channels, including driving improvements in project management and delivery of multiple concurrent information technology related projects, including but not limited to our Samaritans Listening Centre, our Service Desk system, Asset Management, and our Staff telephony system.​

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What makes this role unique?​

This role delivers real change and takes Samaritans’ service to the next level.

Line Management of a Business Systems Administrator you’ll drive forward advances in our use of technology to greatly improve the experiences for our volunteers, who in turn can provide a better service to our callers.

You’ll work alongside various stakeholders to support them deliver exciting and new services, including further developing the ability of volunteering at home, project management and delivery of new Halo ITSM service desks at all organisational levels, and coordinate multiple technical teams to deliver new branches and hubs across all systems as part of our ambitious Service Expansion Programme.

This role is instrumental in ensuring the delivery and reach of our services enables us to together make a real difference in our life saving battle for suicide prevention.

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• Permanent
• Full time – 35 hours per week
• £52,000- £53,000 per annum
• We are passionate about flexible working, talk to us about your preferences
• Hybrid working, linked to our office in Ewell (Surrey), with a mix of home and office working.
• In-office working: we’d love to see you in the office at least twice per month, with a willingness to also travel to meet corporate partners across the UK, when needed​

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Key Responsibilities:​

• Project Management of technological projects
• Collaboration with teams and stakeholders
• Managing relationships with a portfolio of suppliers
• Supportive and empowering line management in line with Samaritans ethos
• Monitor and report on the progress of project deliverables
• Change Management
• Innovation and advancement of technologies
• Testing new systems and technology utilising risk assessments and understanding regulations.​

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About you​

If you’re passionate about our cause with a proven record of delivering technology projects against agreed targets and timescales, this could be the exciting next step for your career.

​Full Job Description is here

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What’s in it for you – our benefits​

So, you want to work for us? Good choice. We like it here too.

We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

Hybrid and flexible working

​We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

Being Inclusive

​We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Application​

​If this role sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and provide a cover letter (2 pages maximum) tailored around your motivations for applying and your skills and experience in relation to the job outline.

This role will close for applications at midnight on Sunday 1st September.

Join us in our mission to support those in need. Together, we can make a difference.

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