Information Records Manager Jobs

We're looking for a Finance Officer to join our finance team in Islington!

£30,282.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Finance Officer will be a key member of the Finance Transactions Team and will undertake a varied and interesting range of Purchase ledger and Rents tasks.

Purchase ledger duties will include the processing of invoices, query resolution and the preparation and execution of the weekly payments runs. The role will support the Rents Finance function and will assist with the timely posting of customer payments and adjustments onto the Housing Management system.

Full time role, hybrid working 2 days form Head Office

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Process invoices onto the system, ensuring transactions are accurately recorded and authorised as per current Standing Orders
Scan invoices onto the system or prepare for manual payment
Prepare and post the weekly invoice payment files
Prepare the weekly BACS and manual payment runs
Prepare petty cash reimbursements
Monitor the Purchase ledger mailbox, ensuring that queries and arising actions are dealt with, and invoices are registered on the system in a timely manner
Prepare month end accruals and reconciliations as required
Act as cover for the Rents function in ensuring rent adjustments are posted to Customer accounts in as per the required timescales
Act as cover for the Rents function in ensuring customer payment files including Standing orders, Housing Benefit and Allpay are posted to customer accounts in as per the required timescales
Prepare and post weekly rent interface files, update the bank reconciliation and monitor the Rents mailbox.
Run month end reports and extract information as required.
Work flexibly and co-operatively as part of the team and the Finance Department
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Is numerate and confident with figures

What you'll bring:

Essential:

Excellent time management skills, with the ability to manage their own workload
Proven customer service skills
Graduate in a Finance related subject
Excellent attention to detail
Ability to cope under pressure
Excellent IT & communication skills

Desirable:

Rent accounting experience
Experience of working in accounts payable
Experience of balance sheet reconciliations
Experience of posting journals and working with a general ledger system

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Sense has a simple vision - that no one, no matter how complex their disabilities, should be isolated, left out or unable to fulfil their potential. Alongside practical, tailored support they provide information to families/carers and campaign for the rights of people with complex disabilities.

This is a key new role for the public fundraising team at Sense, focused specifically on the challenges/mass participation events portfolio. Sense emphasises a fundraising culture that focuses on relationships, rather than transactions - ensuring that their supporters can engage with the organisation in a holistic manner and inspiring them to do more for the charity and those it supports. 

This role leads the national events portfolio, which includes a £1m+ London Marathon Event. As Head of National Events you'll bring a creative approach to challenge events fundraising at Sense, driving growth of income while reviewing and diversifying the broader portfolio of opportunities available to the charity. 

Given the current weighting to third party events you'll consider how to maximise the potential of these opportunities, assessing the drivers of supporters to fundraise on behalf of Sense and engage with the charity. Alongside this, you'll look at the scope of opportunities to develop new charity-owned events, also considering the possibilities for virtual events within this context. 

Key Responsibilities:

• Lead a team of 4 (2 direct reports) to drive income growth, innovation and integrated supporter engagement activities. 
• Lead the development of the National Events strategy, creating a balanced portfolio of offerings and ensuring consistent delivery of high quality supporter engagement materials.
• Oversee the delivery of all third party and charity-owned events activity.
• Identify opportunities for new events, partnerships and products - further diversifying the organisation's events portfolio by leading on product development. 

Person Specification:

• Expertise in managing challenge event fundraising teams, with a track record of generating growth in participation and income.
• Experience in bringing new events to market - from inception to launch and review.
• Strong team leadership skills - establishing a culture focused on innovation and creativity, whilst supporting staff performance and development.
• Experience in managing stakeholders at all levels, including external suppliers/contacts.
• Passionate about using data to inform decisions, identifying actionable insights and adapting strategies accordingly.

The deadline for applications is Thursday 1st August, with 1st interviews to commence w/c 5th August. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Global Head of Campaigns

The is a permanent role that can be based in the United Kingdom, Sweden, New York or Washington DC (other geographies will be considered depending on candidate) subject to the right-to-work eligibility in the respective country.

Working: UK location - A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base for candidates based in the United Kingdom.

In other territories, remote working is available with some periodic travel for team meetings in London.

• United Kingdom (London, Hybrid): £70,800 - £79, 650k per annum depending on experience
• Sweden, Grade E: 47000-56000 SEK Per Month
• USA, Grade E: $110 - 129,000 and $126,500 - $148,637 for US Metro markets (DC/NYC)

Job Purpose
With 10 years to achieve Agenda 2030, the SDG 6 targets on clean water, decent sanitation and good hygiene are among the furthest behind. Achieving universal, sustainable WASH will require a major mobilisation of resources, public demand and political will. Reporting to the Global Campaigns Director, this pivotal role works across the WaterAid federation to achieve the political and policy changes needed to ensure universal access to safe water, sanitation and hygiene.

The Global Head of Campaigns will lead WaterAid's campaigning on one of our two global advocacy priorities (currently climate). They will drive our strategic direction and, create the campaigns plan to embed WASH in the climate change agenda, building up political momentum, broadening out our campaign alliances and influential champions. The post-holder will be a champion for campaigning within the organisation, ensuring we achieve a greater impact than the sum of our parts through effective and strategic campaigning across countries, regions and international levels to deliver WaterAid's mission of WASH for Everyone Everywhere by 2030.

Team Description
The Campaigns Team plays a leadership role across the WaterAid Federation to drive the design and delivery of WaterAid's major advocacy and campaigns efforts to achieve SDG 6. We deliver an ambitious agenda, grounded in national level change and impact, using a variety of campaigning tactics, including advocacy, lobbying and working with influential people and organisations

Accountabilities

Key accountabilities will remain flexible. Work plans, and targets may change significantly according to political and advocacy priorities. Overall, this role will;

Campaigns leadership

• Campaigning leadership of one of the two WaterAid global advocacy priorities (currently climate) in a way that delivers impact.
• Alongside our International Affairs team, lead WaterAid's international influencing strategy, working with other teams to drive our engagement in key global political processes that will drive forward our advocacy agenda, with a clear vision of what success looks like and how it contributes to the theory of change
• Build and lead public engagement and campaigning strategy to drive awareness and action on our global advocacy priority.
• Lead the transition from policy to public campaigning, working with communications colleagues to turn policy into public messaging and events.
• Lead the building of political support and champions with influential stakeholders, working with teams across WaterAid as relevant
• Lead the building of relationships and joint strategies with campaign coalitions, allies and partnerships that expands our network into the women's health/climate change sectors, complements our advocacy approaches, and ultimately drives further progress on our mutual campaign interests
• Lead the organisation to utilise a range campaigning approaches, moving beyond WaterAid's comfort zone where it needs to, that will deliver against the theory of change for the advocacy priority.
• Be a media spokesperson and represent the organisation at strategic events and with high-level campaign targets
• Embed a strong gender, equity and inclusion lens to advocacy priority delivery, as part of addressing the needs of those burdened the most with a lack of access to WASH
• Engage with strategically important country and member teams to drive forward advocacy impact, championing a more 'politically savvy' approach to influencing.
• Identify and initiate new forms of partnerships to collaborate over opportunities, developing joint strategies for advocacy and campaigns.
• Oversee a monitoring and evaluation approach that enables strategic course-correction and learning to maximise impact.
• Support the Campaigns Director to champion and provide campaigning thought-leadership to build WaterAid's federation-wide advocacy approach.

Campaigns operations

• Project Manage the delivery of the global advocacy priority, leading the execution plan, holding team members to account, chairing meetings and managing the budget.
• Provide operational leadership on cross-federation and cross-department collaboration on the global advocacy priority, to ensure the organisation has the buy-in and collaborates effectively for maximum impact.
• Work with WaterAid members, media and communications team, regional teams and country programmes on strategically important campaign moments to ensure strong strategic value and high-quality delivery
• Working with the fundraising teams to identify a pipeline of funding opportunities, collaborate in the development of fundraising proposals as opportunities emerge.
• Budget management responsibilities for the team
• Be an active participant in the Advocacy Steering Group (co-chair), the federation-wide group that has oversight of the roll out of both the global advocacy priorities, and raise up major issues to the Global Campaigns Director
• Work with particular countries or members where strategic support is required to have effective advocacy impact

Team management

• Line manage a Senior Campaigner that drives forward WaterAid campaign priorities and matrix manage a Campaigns Officer on specific projects (and external consultants as needed)
• Play an active role in facilitating strong team communication and coordination across policy, international affairs and campaigns teams within the department for effective delivery of the global advocacy priority.
• Deputies for the Global Campaigns Director when appropriate and undertake any other responsibilities commensurate with the role.

Person Specification
Essential Skills

• An expert in campaigning - public engagement and mobilization.
• Successful track record of campaigning on a specific issue(s)
• A creative force - someone who can find creative ways to meet our goals.
• Experience of working alongside policy colleagues to deliver advocacy that has impact.
• 8-10 years experience of networking, lobbying, advocacy communications, public mobilisation and policy experience on any of the sustainable development goals or similar themes.
• Experience of managing complex projects with multiple stakeholders.
• Proven experience in strategy leadership, with excellent analytical and critical thinking skills with an entrepreneurial ability that has delivered concrete change.
• A creative leader who sees the big picture but has the creativity to build the tactics, events and moments to achieve our goals.
• A keen political 'savviness' and an understanding of how political change can happen in different country contexts, including awareness of country differences in government structures, differing contexts of open or repressive governments, threats to civil society and freedom of expression.
• Some campaign/advocacy experience in developing countries, with an in-depth understanding of the functioning and relationships of key players in the development arena.
• Experience of representing organisations externally, being a spokesperson and influencing decision makers across institutions and processes.
• Ability to collaborate effectively, embrace diversity and maximise on its benefits, build strong relationships and networks based on trust, respect, and a partnership approach.
• Experience in managing, leading, motivating and developing a high performing team. Able to work in a matrix, flexible or distance management culture to deliver change.
• Strong interpersonal skills and ability to successfully manage complex and sensitive organisational relationships to achieve cross-organisational goals
• Excellent written and verbal communications skills in English.
• Demonstrates effective management of finances, and effectively utilises financial processes and information
• Ability to travel internationally for approximately 6-8 weeks a year and occasionally work anti-social working hours
• Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable Skills

• An understanding of the climate sector and baseline policy is desired but not essential.

Closing date: Applications will close at 23:59 on 14th August 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover in one document either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective country. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
 

Job Title: Connect Membership Officer

Salary: £27,914 Per Annum plus £345 Home Working Allowance Per Annum

Hours & Contract: 16 Hours per week - Fixed Term Contract for 6 Months

Location: Homebased anywhere in UK with occasional travel to in person events

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.  

This is an exciting opportunity to undertake pivotal role as Membership Officer with Connect.  The successful applicant will have a strong administrative background with excellent customer service skills and time management.  As the first point of contact for Connect you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have direct impact on the success of  initiatives and activities provided for the benefit of Connect's care experienced members. 

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Duties of the Membership Officer will include:

• Being the first contact for promoting the benefits Connect Membership to potential members.
• Providing assistance and/or signposting for members communications and enquiries.
• Working closely with the Connect Lead and other internal colleagues create administrative systems and processes supporting membership.
• Data collection and analysis, requiring exemplary record keeping.
• Assisting with organising events and other membership activities.
• Supporting quality assurance processes within the Connect programme by establishing new and / or refining existing systems.
• To work closely with TACT colleagues to enable Connect's strategies and objectives.

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays (pro rata).
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Membership Officer may be homebased within England, Scotland or Wales and may be required to travel to face-to-face meetings occasionally for training and team wellbeing events.

A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Midnight on Wednesday 14th August 2024

Interview Date: 20th and 22nd August 2024 - Afternoons only (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

We have an exciting opportunity for an administrator to join the learning and development team, focusing on our Victim Awareness Course (VAC) service, working from home for 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based with some travel requirements for meetings, training and occasional visits to a local office. You will need to work one Saturday a month with a day off in lieu.

Our Victim Awareness Course is a rehabilitative course designed to reduce reoffending thro?ugh increasing victim empathy and improving attitudes and thinking towards crime.

Like the Speed Awareness Course, it is not designed to humiliate or hold offenders to account but it is intended to educate them to understand the impact that their actions & choices have had on victims, their loved-ones, themselves and the wider community.

As a VAC administrator you will be:

• the first point of contact for all those needing to complete one of our interventions and our partners.
• manage all of the referrals coming into the project using a case management system and work towards increasing our confirmed bookings.
• provide a high quality administration service whilst being compassionate and non-judgemental responding to queries efficiently.
• manage a demanding workload and will need to be able to prioritise effectively and work in a methodical way.

You will need:

• Experience of carrying out a variety of administration tasks including writing letters, managing bookings and responding to internal and external queries in a professional way.
• The ability to communicate with people at all levels; offenders, police, partner agencies, facilitators and volunteers both in verbal and written format.
• Experience of using a case management system to record client information and manage course bookings.
• To demonstrate effective and compassionate customer service across a diverse customer base.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an administrator to join the learning and development team, focusing on our Victim Awareness Course (VAC) service, working from home for 22.5 hours a week. Hours can be worked flexibly across the week, 4.5 hours each day, will include one Saturday a month with a day off in lieu.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based with some travel requirements for meetings, training and visits into one of our offices for printing and postage. The post holder will be required to work one Saturday a month with the remaining hours scheduled flexibly (4.5 hours a day) and can be discussed at interview. Our Victim Awareness Course is a rehabilitative course designed to reduce reoffending thro?ugh increasing victim empathy and improving attitudes and thinking towards crime. Like the Speed Awareness Course, it is not designed to humiliate or hold offenders to account but it is intended to educate them to understand the impact that their actions & choices have had on victims, their loved-ones, themselves and the wider community.

As a VAC administrator you will be:

• the first point of contact for all those needing to complete one of our interventions and our partners.
• manage all of the referrals coming into the project using a case management system and work towards increasing our confirmed bookings.
• provide a high quality administration service whilst being compassionate and non-judgemental responding to queries efficiently.
• manage a demanding workload and will need to be able to prioritise effectively and work in a methodical way.

You will need:

Experience of carrying out a variety of administration tasks including writing letters, managing bookings and responding to internal and external queries in a professional way.

The ability to communicate with people at all levels; offenders, police, partner agencies, facilitators and volunteers both in verbal and written format.

Experience of using a case management system to record client information and manage course bookings.

To demonstrate effective and compassionate customer service across a diverse customer base.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Oaklands & St Kilda Service.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

About the Role:

Oaklands & St Kilda is a pair of 6-unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service. This role completed 10 hour shifts 4 days a week across all days of the week.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Building supportive, trusting relationships with young people and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving young people in the design, development and delivery of the service

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to advocate for young people in different professional and community spaces
Values working collaboratively with young people to ensure the service best meets their needs
An understanding of peoples' contexts and how this might be impacting them their lives and mental health
Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress
We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties
Plans and encourages involvement in local activities
Approachable and open behaviour
Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
Confident in the use of IT systems such as SharePoint and Microsoft Office
Is respectful, articulate and sensitive in style of communication
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:

Experience working in complex mental health environments

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.